Domino's Pizza in Weymouth and Portland

From the order being placed we waited an hour and a half before delivery, tried calling the store twice after waiting this long and was met by a rude operator who told me other people were waiting on other lines while we spoke and he had other orders to put through. Eventually apologised at the end of the phone call and no offer of a discount or voucher was given. Delivery driver was lovely and pizza was good.

I would like to thank the managers Anna and Luke.the drivers have been fantastic..Tx u..👍🏻👍🏻

Very hot box yet pizza was near cold. Let me tell you that the only NYE display which was going off was in my toilet and I nearly ended up giving the walls a fresh lick of colour. This was a vein popping out of your skull job holding on to the wash basin tighter then someone taking part in a arm wrestling competition. Disgusting.

Very polite and friendly staff, piping hot food. Only downside, no parking which would make collecting so much easier.

We were staying in the area and decided to get something to eat from here. This place only takes orders via the app or online and you can't order in store any more (think the majority of Domino's branches are doing this now which is annoying if you don't have access to app or internet (they should at least take card payments only). We luckily ordered via the app before we arrived and noticed they don't do in store orders. When we ordered via the app it stated between 22 - 30 minutes which we arrived at the store about 25 minutes. We went to the counter to ask and the person that came to the counter said he would check (think he was one of two managers there), they hadn't seemed to have started preparing it, there were about 6 orders ahead of us according to the screen. We had to wait another 15 minutes I think to get the food we ordered which the person apologised for the delay. They seemed to be quite busy with orders. The food was good, hot and would say one of the better branches of domino's for food quality and standard. I would recommend this place but would probably advise ordering can be an issue if collecting and probably worse for delivery.

No cash payments, walked out. They want a cashless society… avoid

We ordered from Domino's weymouth and took nealry 2 hours to deliver our food. There was no apologies about the delay. When the delivery driver eventually arrived, he didn't stand at the door. We had to call him to come and deliver our food. Honestly very poor service.

Delicious food with fast service, need to expand the shop

Since when does domino’s only offer card payment

Loved watching them make the pizza 🍕

Walked in to order 1 pizza told 1.5 hour wait. Says it all avoid.

Good food but not enough staff and staff seemed like they were putting in all the effort, but they are overworked and tired. Obviously, it's Domino's, so the food is gorgeous and cheesy, but it doesn't seem like the staff get treated very well.

Really rude management, avoid if possible!

I waited 35 minutes for two margherita pizzas, 20 minutes still the pizzas weren't even baked yet with the thing of going to smoke before the really bad service with the smell of cigarettes on me

They did not cut my pizza into slices.

Haven't been to Domino's in years and this was delicious. Really nice friendly staff, which is something that Weymouth should be proud of in general, it's a very welcoming town.

Had a pizza from you guys last time I picked up was wrong how can you get that wrong just look was going to order tonight 01.14 7th July 2023 but I'm not paying for the 2.50 delivery your lucky I attempted to come back definitely will not be back in future after delivery charge I understand its been there a cupple years now but I give delivery driver like 3 pounds won't be back so not recomend

Absolutely ridiculous took 2 hours to come which I didn't mind but the fact it arrived cold and was even missing the drink tried calling of mine and my partners phone 10+ times with no answer

SHOCKING . Would have given less that one star if it was possible. 50 minutes wait after being told 20 minutes! Terrible customer service and just kept lying about the time . Lots of other people waiting too . No apologies they just ignored customers in the shop to concentrate on the online orders

We decided to give Domino’s a go even if they have some poor reviews. On looking, the poor reviews seemed to be delivery issues not food quality. We therefore ordered on Domino’s app rather than a third party hoping that would help. We ordered a meaty pizza stuffed crust with some coleslaw and it was a bit delayed in delivery but only about 20 mins extra. I have to say we found it delicious! And as we are on holiday will order again.

Adam provided great customer service!

If I could do minus stars I would. Pizza never arrived after 2 hours of waiting. Tried to call them 20+ times, no exaggeration, and they never picked up. Absolutely useless.

Great service. Polite service. Interesting watching the staff prepare the pizza's etc.

Staff awful. Food never turned up, they never tried to contact us to let us know it wouldn't arrive. My other half drove to the shop to find out what was happening and they said they'd cancelled the order because they didn't have enough drivers. At no point did they contact us regarding this. They also said they'd refund us and we never received a refund through PayPal. Abysmal service. Would recommend taking your business to the Domino's in Wyke instead.

Avoid if you can Lengthy delivery times (low staffing numbers) Stone cold food delivered Refund after several days (many visits and phone calls) Very difficult to get Refund. I had to mention shop closure then moments later I got Refund

Odered a pizza from them. Took almost 2hours for them to think something was wrong and a further hour to admit something was wrong when the driver got back and they resent him out with my order witch I received over 2hours ascertained placing. Appalling service. WORST dominos I’ve ever bought from

I visited the store today. Jitendra was very nice and suggested me best. Would like to visit again but unfortunately m on 2 days trip so won't possible. Still thanks for good service.

Had a bad experience twice in a row with one of the delivery blokes. Completely put off ordering now. He knocks on the door and before you even get a chance to get down the stairs he starts pounding on your door really loudly- Waking our housemates and neighbours up in the evening. Then pretty much had a go at me. He also spams you with phonecalls, after your order has been delivered as well. My boyfriend has had to block his number. All in all, just a really unpleasant experience.

Consistently mess orders up, missing items, late, poor quality food (low content when choosing extra, missing items in delivery, I was a regular customer, check my details. I've not ordered since April until tonight and my first order back you've missed an item off the delivery. Driver told me to call the store, I've called 5 times and no ones answered. Either use Papa Johns or AJ's, this lot isn't worth the stress. Google- I can provide my receipt and order history if you need it with card details linked to my Google account to prove this is not a fake review.

Daughter is a coeliac, great choice & she said it was one of the best pizzas she had had

Ordered food and was told 30-45 min wait on delivery and it’s not been an hour and a half and still waiting… not good at all

Good pizza Good prices for collection not for delivery

We used this dominos whilst on holiday. Ordered a delivery on the first night of our holiday and when it arrived it was missing 3 items. The delivery guy said he would go back and get the missing items. He came back a 2nd time and was still missing items. Tried to call to get a refund for the missing items and they make it extremely difficult! Very unhappy with this experience. I wouldn't bother if I was you.

Got what I wanted, staff excellent

This man made my day today, his name is sasha (sorry if i spelt it wrong). He is such a kind man and definitely deserves some kind of raise. Because of him i will definitely recommend to my friends and family how nice the dominos staff is.

Been waiting 2.5 hours and still waiting. Same 2 months ago but that was a 3 hour wait and a phone call from them saying they'll be another 1.5 hours! Just stop delivering dominos! Girlfriend has just gone to the supermarket to get a couple pizzas 🙉

1 hour and 15 mins later the food has not arrived. They are not picking up the phone to complain.If you can't deliver don't take the order.

Absolute rubbish ,pizza short on delivery and promised several times and told couldn’t ring me Back and just lied for the whole evening,avoid this place

After placement of order on app the app was now saying your order has been delivered,unfortunately no order and 30 minutes later the order finally arrives with no explanation to why it had been delivered,did tried to call the shop to were the delivery was ordered but at least 20 call and no answer,dominoes head office realy needs to sort this kind off service out.,pizza was very nice

Unprofessional and poor standards with food. Drivers are even worse. Going wrong way up a one way street. Abusive to many customers. And the store never answers the phone.

You'll be lucky if they actually answer the phone!

The staff went as fast as possible, the only down side is having to wait outside for your order.

Great service and great Pizzas 2 for the price of one

I could have say in my car and placed an order on my phone then come in to collect but as I was on holiday and passing I popped in to be told after the 3 men in the buildings orders where obviously taken that he wasn’t taking any more orders as he was far too busy! I respect that 6pm on Thursday evening may be busy but fast food outlets that allow app orders but not face to face seem more like he just enjoyed telling me he wasn’t going to take my order. Complete jobs worth!

Really appalling behaviour by staff behind the counter, bellowing at customers tonight as they entered the shop. Shouting to customers 'only one at a time'. How are customers to know this when there is no sign on the front door. You only see the sign at the service counter as you are bellowed at. Very disappointed in domino's customer relations. This could all be avoided an appropriate sign is positioned at the door at eye level. Whilst waiting three other customers received the same nasty greeting. Brush up on your behaviour Weymouth domino's, your customer services let the company down down down.......

Deliverd at 5.00 it should have been at 7.00 then never Deliverd at 7.00 had to go and collect it myself very disappointed with the service won't be using them again

I wouldn't eat here, I'm suprised they are aloud to call it pizza

Currently waiting for order to arrive ……ordered Pizza to be told it was 25mins delivery fast forward 1 hour & 15mins and I’m still waiting. No one is answering the phone and according to the app it’s been in quality check for 55mins….I wouldn’t mind if you could at least speak to someone

Ordered on the app - easy. Order ready for collection on time. Great staff. Thanks.

The worst food. Lack of interest from the staff. Overall, the worst money spent.

The food was lovely and the delivery driver was very polite and friendly can please thank William for us

If I could only give this store a minus rating I would! I have currently been waiting 4 hours for my order! You also never pick up your phone! I understand places being busy but this is absolutely ridiculous! I’m disgusted and disappointed! I’ve a loyal customer for years with you but not anymore!

So I ordered 34 pounds worth of food ... First delivery 2 of the garlic breads where missing...after they had left for the second time realised I was missing a large garlic dip... Which I could not be bothered to chase as we had already eaten the pizza...utter Shambles

Ordered tonight , pizza was over an hour late , forgot my desert , tried numerous times to ring and explain to be left with phone constantly ringing, customer service is 0 used to order at least once a week now you’ve lost a loyal customer I shall go to papa johns from now on.

Perhaps one day they will actually get the order right!! Really can't see what the issue is, apart from incompetence!! Very very unprofessional!

My mate Max Cooper told me I could get 4 pizzas for £9.99 but the man at domino's charged me bloody £40

Superb service and nice pizza !

The lad called callum should learn how to take orders over the phone properly and should have explained its a card only and NOT TAKING cash payments at present! won't be ordering from the Weymouth one again also the pizza tasted off rotten to be honest wouldn't even feed it to a dog!

We ordered a pizza for the first time in ages. It was fairly late, 11pm. The jusg eat driver knocked the door and my partner went to get up. We the heard another knock, this time louder, then another, and another and a constant banging u til the door was opened. My partner is disabled and u able to move quickly but even if he wernt, it was totally.uncalled for. When my partner asked why he knock so many times he said because we wernt answering (givingnus literally 5 seconds before hammering again). My partner then said it was a bit extreme and that we had children and he replied "well domt eat so late then". Awful service, so rude. We called and complained but nothing ever came of it. Probs wont bother again..

My cousin ordered a pizza fron here and all the toppings just fell off & it looked messy a little bit of care when making a pizza wouldn't go a miss.

Soggy and inedible, had a replacement that wasn't much better, never ordering a domino's again

Not happy with customer service. I am still awaiting refund for an order I had to cancel due to extreme waiting time. The staff who dealt with me said she couldn't complete the process due to her manager had to authorise it. She assured to ring me back to co confirm this. I didn’t get any appraisal call and have to say the attitude was not great. Following 3 days when I rang for an update, the same person picked up I didn’t get a clarity for my query and also my call was hung up before I finish my conversation. Customer service manners should reviewed in this store.

Just what you expect from a dominoes, friendly staff, pizza was very tasty, they seem to have a lot of delivery drivers so delivery is fast

Far too expensive so didn't bother to download the app to make the order

So if you have celiac disease or have a gluten intolerance you can not order from here as nothing is gluten free at this time what a joke......

Delivered very quickly. My own fault, should have sent my pizza back as it had barely any topping on it. As for my partner's pizza, it looked fine and she enjoyed it. Three hours later, my partner felt I'll and was then violently sick. Have made a formal complaint.

If you fancy waiting 6 hours for a pizza then be my guest order from here if you wanna call the store be my guest no one picks the phone up! The shop is run by idiots!

Delivery driver max I think he was, kind and awesome lad, not many dudes would offer to go back just to pick up two cokes. Top guy

Ordered online at 6pm was still waiting at 7:30 still no food turn up so i phoned the shop to say my order still not turned up got put on hold for 10minutes then got told there app has been playing up,but food should be with me soon as there really busy the lad on the phone was,nt helpful at all.my food finally turned up at 8pm stone cold so phoned the shop again and complaint got told i could have 10 pound off my order said no wanted my money back as food was stone cold asked to speak to manager got put on hold again like earlier was still holding 15minutes later no one came back to me,so my partner used his fone to ring them while i was still on hold waiting to talk to manager disgusting service and manager never came

Order a normal plain pizza normal I order a pepperoni pizza normal Domino is great, but this time will be my last pizza was burnt around the crust the tomato sauce was so over powering strong it was like a tube of tomato puree was covering the pizza below the cheese and I found a hair, disappointed normal there great, maybe it was new staff..

Answer your phone and look after your customers. Over priced pizza that's basically a joke.

We have used this Domino's on and off over the last 6 years, for every good one there is a bad one and tonight is no exception. Pizza tracker showing dispatched at 7pm, no food by 8:30pm, 2 1/2 hrs after ordering! It is normal for it to turn up late but this exceeds the norm. They always fail to add double meat when selected on create your own, the garlic cheese bread is always appalling. If you have another option, take it.

We ordered a delivery as the cold and rain stopped us from going out for a meal. Great online deal for 18 pound. Medium pizza, garlic bread, chicken strips and cookies. Delivery quick and food hot and tasty. Cheers guys. Saved the day

In Weymouth on holiday. After a tiring day out exploring my son requested pizza for dinner...checked out options and the occasional bad reviews for Domino's almost made me look elsewhere....but I didn't. And had an excellent experience- ordered online and less than 30minutes later it arrived hot steaming and delicious.

The absolute worst. Ordered online at 8:55. Tracker says pizza left the building at 8:57. 9:35, still no pizza. I call the store and am told deliveries are running two hours and the tracker is inaccurate. Pizza shows up at 9:38 cold and gross. NEVER again. I only used them because I thought it would be easy to order online. There are lots of other, much better, places in this town. AVOID at all cost!

Not impressed, spent £14 on a delivery for 2 & get 1 dip

Pizza turned up cold Heard lots of excuses Offered refund and told it would be upto ten days . After ten day no refund and told it would be out back through , won’t hold my breath

Good offers Good menu selections Helpful staff Local to where we were staying Helpful in where to park to collect pizza

Honestly, I could just say they're like every other Domino's pizza. You pay, then you get pizza. That's how it works. But I won't, there was a lovely lad behind the till who informed me that the deals I saw was infact all week long with no time restraints (which was fab). They ran out of a certain topping, they doubled up on another and when they had forgotten the sauce the lad behind the till fixed the problem really quick. He had a cheeky smile going too which is nice to see. He should be given praise for making two customers who were only staying in Weymouth for a few days very happy

Delivery took OVER TWO HOURS to arrive - and it was only a Monday evening!The pizza arrived, quite literally, stone cold and therefore tasteless. Shop manager explained they don’t have enough drivers and said she would refund my order but never did. Have never before used Dominos and never will again - and I suggest you don’t either. AVOID!!!!!!!

Decent pizzas but they are constantly messing up orders. It's either missing sauce on pizza or just plainly different orders being delivered. This is how double portion of chicken strippers looks like at this place...

Wasn't offered any offers For walking in

Went to collected £65 worth of food which was late and cold because they were too busy shouting at eachother and coughing all over the place, when we tried to ask for our food which was sitting on the side we were ignored. Staff were rude, unhelpful and unhygienic (no gloves worn, coughing). When challenged the manger was rude and then eventually gave part refund. We were promised money off next order but never recieved. Do not go here!!

Food was warm at best. 25 minutes late. Staff were unfriendly, unhelpful and unhygienic. Dirty hands,no gloves, coughing over the food. This was a horrible experience. Have been using this Domino's every year for 12 years. This take away is an embarrassment to Domino's.

Very helpful and polite member of staff.

punctuality of the stuff and the pizza was delicious, like always

Rayen is a generous and well-mannered employe who made the most delicious Tandoori Pizza.

Pizza was lovely cooked just right and the price was good especially when you got any pizza any size for a tenner

Quick delivery and took advantage of a coupon to get discount. The cheeseburger topping was awesome and went down well with everyone

Brilliant food, fast delivery, would recommend using these, and also the cheeseburger pizza it's amazing

It was Great pizza, piping hot, on time and great customer service. Would recommend and would return.

Really quick service 10 mins for 3 large pizzas 🍕

Good tasty pizza, but even with a deal it's still not cheap.

The pizzas are always good but very expensive.

Why the hell have you stopped the only good thing about your business, the new pizzas the Roma etc were great but u have suddenly gone back to pizzas from the 90s...well done dominoes u wont last long this is the 21st century!!!!!!!!!

Nice pizza, arrived in a timely manner despite being incredibly busy. Lookout for the deals to improve the value

Visited here and had a takeout pizza and sides. Waiting 15 minutes for it to be cooked. I have never seen such a shambles of a pizza. All burnt and not edible at all. The pepperoni was rock hard. Wouldn’t recommend.

Ordered 5 med pizzas at 17.15 and they came to the local caravan site (chesil vista beach) and rang me at 17.36 to come and collect, they were piping hot and beautiful!! Absolutely cracking service xx

Good pizza service could be better.

Great service every time good pizzas