Domino's Pizza in Sunderland

Pizza nice enough - but it was cold. I rang the store and the shift supervisor said it was within the delivery time window. He kept repeating this - but it certainly wasn’t ‘piping hot’ and this made it very mediocre. He said I could write to customer services (which is what I will do) and after a pause, he hung up on me! Disgusting and RUDE!

Got to be the worst domino’s in the country, always get the wrong order & never get any cheese on the nachos. Staff refused to do anything about it, refused to deliver, and told I had should of checked the food before I left.

Ordered 2 pizzas 1 with no cheese . Gave me cheese on pizza. Went back in to tell them , asked if it could be delivered as I need to be back and don’t want my other . They refused so I waited . They took the pizza with cheese of me and put it in bin rather than giving it to be as a peace offering. Never had any problems at Sunderland north dominos.

Ordered 2 hours in advance for a set time 1 hour late so far we rung up couldnt find our order at first but then did .Just turned up cold

Ordered a few times from this one , every time theyve either messed up the order or delivery times are over an hour. Used to be worth the wait but gone downhill. They just slop the ingredients on so the pizza is uneven or toppings fall straight off. Really hate to complain but its happened enough times and if you pay more and pay delivery you expect it o be better quality especially from a chain. Still waiting for current delivery ... been an hour and a half finally rang up after the app tracker was stuck on quality check for ages . They put the phone down the first time when it was ringing through , then the second time said it was only just coming out the oven . Never again !

my partner and I have ordered One too many times for benefit of the doubt! First time.. food was undercooked.. couples meal deal chicken was undercooked and pizza was still soft dough and cheese wasn’t cooked.. 3x I had to leave a note on delivery to ensure food was cooked..! Once I had to return and they replaced making sure they took other pizza back. Tonight we ordered the same and I forgot to add note to ensure it was cooked and the pizza came massively undercooked. When I called I was met with “well it’s on a rotisserie so what do you want me to do? Recook it?” I asked for a new pizza that was cooked.. when the replacement came it was a completely different pizza and still undercooked. My advice… I wouldn’t even bother.. not for the amount it costs. Get yourself a Chicago town. So disappointing.

Ordered food for delivery, no food after an hour. Rang store to be told it was enroute. Waited another hour still no food ended up cancelling order.

No so much a dig at dominos Sunderland but just dominos in general , what on earth do they think they are doing trying to sell this low quality product to the public . The dough is poor , the toppings are disgraceful ! . The sauce is also very poor . Looks like the accountants took over for the chefs . It doesn’t taste nice , it doesn’t look nice either , awful food. P.s What is that “sausage “ supposed to be , looks like something from the 70,s , probably is as well given the colour of it .

£20 for a pizza that is literally identical to a £3.99 job from Asda. Complete rip off. Paid extra for green and red peppers, I counted them... 5 in total on the full pizza. I can’t believe this place is actually still surviving with their ridiculous prices for bang average food.

I visited donino pizza in seaham, ordered a 7" pizza with 2 toppings, £2.80p while she was making pizza, a guy who worked their came in did code to open door entered, walked straight over to a tub of cheese, dived in with both hands to sprinkle cheese on pizza. woa!! no hand washing no apron. i had previously seen this guy few mins before in a shop handling money etc. so if we are all ill in sept you all know why !! will not return.Food and hygiene need to be informed of this !

Pizza ordered at 1.07am Advised of 40 min wait. Perfect. Pizza arrives freezing at 3am. Freezing cold. Spent quite a bit of time trying to call them to ask for an update. No answer. Don’t promise what you can’t provide. £18 !!! For one cold pizza and a two hour wait. Pathetic

Although pizza tasty it was, frankly, cold. Wish we hadn’t tipped the delivery guy! How can they get it so wrong?

Very fast, friendly service from this branch of Domino's. Excellent pizzas, which were delivered to our hotel piping hot whilst staying overnight in the city. Some decent offers to be had when ordering online. Will definitely use again when next in the area.

We ordered 3 pizza’s, wedges, dough balls and cookies whilst at work in the city centre and after waiting 90minutes, phoned them. They advised they were very busy (quiet at dinner time normally) and should be there any minute. After waiting another 30minutes, the food arrived, was not hot, the pizza was dry. The only nice thing was the cookies. Wouldn’t return or recommend, especially at work in a business meeting feeding colleagues.

I know it’s only a pizza delivery but was really impressed with the service, and especially the delivery from Parvez. It was quick from point of order to arrival and the pizzas were great. Makes a nice change as we don’t get pizza delivery that often but will definitely use again.

I ordered 2 pizzas online and after 90 minutes got NOTHING! I phoned them and they stated The was no order and that this means that “The order had failed!”. There was nothing to indicate this! They apologized, but could not confirm I would not be charged, even though payment apparently went through! I just shouldn’t be as the order was no order! Very reassuring! If any issues to go back to them! Fear enough, but I’m left hungry and at 01:16 in the morning, other food options don’t exist! Won’t be doing this again!

I waited over 2 hours for my food to be delivered, I rang which took nearly 15 minutes of constant calling for someone to finally pick up the phoneI was told that they had systems issues so received orders late which I was okay with that happens2 and half hours later my food arrives but with the completely wrong pizza, I ordered half BBQ ranch and pep passion and I received a plain tomato pizza, I tired to ring back over and over again but no answer. Such bad service

Placed an order on there app for a large pizza and 2 chicken stripper boxers with 7 pieces of chicken inside each for £20. Food came cold and 1 box did not arrive. Then tried ringing for 30 mins with no answer.

Base is like cardboard, I mean it really has the same consistency and flavour, doesn't help with the dough not being fresh as they get it from Milton Keynes I suppose no wonder its almost stale. pizza sauce again is like ketchup too much of it as well, just a very tired looking pizza they need to do what they did in America and change the whole pizza (you tube "dominos turnaround")there's no love in this pizza (where is the love?). Low quality toppings and a strange warm garlic vinegary dip to go with it. It's a good job there's deals on because if someone is actually paying menu prices for this they must be crazy. Had issues here in the past with the quality but nothing gets resolved.

Me and my boyfriend ordered a couples retreat and it turned up with just the pizza! The delivery man was so thick he didn't understand what we were talking about. Rang up and the person on phone was absolutely disgusting absolutely awful customer service I swear I will never order from such a vial place like this I'm appalled by the staff and I will be writing a formal complaint about this appalling store never met such horrible and disgusting staff ever never use this place

Era tarde en la noche y mi compañero y yo decidimos ser un poco traviesos y pedir una dominos, teníamos un código de descuento y por £21. 29 nos dieron pelotas de masa, queso, grandes que harán su propia pizza, patatas grandes, 2 bebidas, galletas y 3 salsas grande. Tan pronto como puse mi pedido me dieron una llamada de teléfono de dominos que dicen que la comida sería de 45 minutos y me preguntó si estaba bien, me dijo que sí como 45 minutos es el tiempo que yo esperaría que esperar normalmente por una pizza. Yo estaba muy impresionado con este hotel como a menudo no tome la circunvalación que reparten hacerles saber cuánto tiempo la comida y se podía estar esperando horas para ello. 45 minutos después de que la comida aparezca, utilicé el tracker a así que me mostró cuando mi comida se hacía cócteles preparados, cocinados luego para la entrega. Cuando la comida apareció la comida estaba caliente y la calidad excelente como siempre! El único inconveniente fue la pizza no era cortar correctamente así que cuando estábamos tratando de sacar rebanadas, la pizza estaba rajando y coberturas fueron saliendo. Sin embargo le di cinco escaleras, ya que el servicio de atención al cliente, tiempo de entrega y la calidad de la comida era excelente, muy sabroso y dominos tienen dos muy satisfecho y ahora clientes habituales! :)

Amazing food was piping hot and delivered by a guy called neil who was fantastic and so polite he even closed the front door for me as my hands where full of lovely dominos pizzas

Been ordering a few times now and maybe it's because I'm getting bored of them, but my god what a horrific product, alright for students I suppose after a night on the razz, but seriously I would rather go without than eat this again, you would have to pay me to eat it and I would still refuse. All menu items are cheaply made and vaguely edible.

Domino's Pizza? Sí, es bueno, me gusta sus pizzas. Sí son demasiado caros, no para entrega ya que hace que el precio aún más caro. La pizza será el mismo sin importar si pides en Sunderland o Dover.

I've ordered a few times now and I've got to say the service is top notch. Pizza is on time every time, and phone staff are very good. Normally get deliverys from here after midnight when sea road branch closes. Cheers guys P.s don't get the new siraccha pizza it's to much sauce on a pizza

Ordered ice cream with my order and they sent out another without contacting me so I rang up informing the guy I did not like the replacement they had sent and he said he'd take my details and make sure next time I ordered I'd get the icecream I'd ordered yet my next order came around and they refused to send out the icecream I had payed for. So I took it higher and emailed them yet there was nothing they could do as my details hadn't been took.. it's like it's an employees fault that this occurred yet I am the one 5 pound worse off. Joke of a place.

All too often in this day and age it seems to be the norm to turn to social media and leave negative reviews when we feel that an establishment has fell short of our expectations or indeed if we just want to rant and vent our disappointment for the slightest hick up made by usually tired undervalued staff. I myself am guilty of many such reviews if I feel I have been let down in some way.On this occasion I feel I must give credit where its due. After a terrible experience with Domino's in the past, for which I submitted a review, I now must say what a change.I used their website again to purchase a meal for my family. I found the website easy to use and surprisingly good. I did not interact directly with any of the store's employees other than the delivery driver who was delightfully pleasant.What I found to be truly outstanding and worthy of this review was the delivery time. Having previously had terrible experience of waiting for food from Domino's, this was amazing. I placed the order at 18:15 and requested a delivery time of 18:45 which I sarcastically thought was totally unachievable. Imagine my amazement and delight when the driver walked up our garden path at 18:43 with piping hot food.Because of all the efforts of the stores staff, we were able to enjoy our delicious meal, piping hot and I, as well as my family are extremely satisfied that we chose to purchase from Domino's again. I look forward to ordering again from this store purely due to the efforts of all the staff on duty at Domino's Sunderland South.Well done & Keep up the good work

I visited dominies for the first time the one at pallion in sunderland it was the worst pizza I've ever had .I ordered 2 thin crust...mine was bbq chicken..best way to describe it was eating rivita with a bit bbq sauce on.my sons was just as bad ..and for this I paid £13.60....I've honestly had far better from Iceland for. 99p each....never again

Top pizza takeout in Sunderland. It doesn't take long for them to deliver pizza at doorstep. It can be pricy but I love it. The chicken wings are very oily but I still love em.

Pizzas are always unreal, great tasting food, they arrive within 45 mins delivery the staff are very friendly the prices range depending what you get majority things are well worth the money though

After using Pizza Hut for a while we decided to use Dominos again on Saturday evening, even opting for the flashy online ordering facility.So off I merrily went and placed our order online at approx 7:45pm to be delivered ASAP. The order consisted of:The Even Bigger Night In SpecialLarge (10 slices) Pepperoni PassionDomino's Stuffed Crust Large (10 slices) Mighty MeatyBBQ Stuffed Crust4 Mac 'n' Cheese BitesKickers ComboGarlic Pizza BreadDomino’s CookiesCherry Cola (1.25L Bottle)Price: £34.99At approx 8pm the Pizza monitor on thier website stated that our pizza’s were in the oven and being baked, great we thought, meal should be with us in 45mins to 1 hour, so in went a DVD and we all got comfy in front of the TV, our mouths watering in anticipation of the delights soon to be delivered to our door. However after 1 hour 15 minutes at approx 9:15 the online Pizza monitor was still showing our Pizzas were still in the oven being baked, given that they had been in there for at least 1 ½ hours I thought I should call the Fire Brigade but decided to call the shop instead to let them know my Pizza’s were still in the oven and would possibly be a little overdone for our sensitive pallet and more than likely a possible a fire risk too all the wonderfully polite staff that work within Dominos establishment. I called the shop and whomever answered was slightly unfriendly given that I had alerted him to a potential fire disaster due to the fact our Pizzas had been in the oven baking for over 1 hour 15mins. He did not thank me for alerting him to this hazard but he did apologise that our order was not ready and it would be an additional 30 to 45 minutes which I felt was not acceptable. He did however enlighten me to the fact that he had been at work for 12 hours and was extremely tired......poor thing!!. As it apparently takes around 2 ½ hours to cook a Pizza I could only sympathise with his plight and understand why he works over 12 hours per shift if it takes so long to cook Pizzas, by my reckoning he had cooked as many as 6 whole pizzas that day. WOW, that’s obviously some going!After all that, I decided that I did not want to wait any longer for our meal and subsequently cancelled the order as I feel over 2 hours to wait for our meal was unacceptable. I think on the whole I am more disappointed at myself for giving them another go after receiving such a quality service from Pizza Hut.All this could have been averted if someone had the common sense to let me know our meal was going to take so long before being delivered, or is this now your ASAP time?I’ve passed this information onto Dominoes Customer Service but just sadly got the normal sterile, automated generic response.