Domino's Pizza Sunderland - Sea Road in Sunderland

Just received a delivery from dominos in Sunderland north. Have to say the best domino’s I’ve ever had, the one back home where I live is terrible. Cheers Tony great customer service aswell.

Went in to order in person. The lad on the counter was sound and helpful. But despite what their website says they wouldn't accept cash which is why I bothered to turn up in person in the first place. If I had known this I would have just ordered on the web. Pizzas were typically dominoes. On a good note the nachos weren't burn too a crisp round the edges. I won't be using them again though as I like the option to pay how I decide. If my cash ain't good enough for you then you ain't good enough for me ! Adiós...

That Leeal guy is very cool and friendly. 👍

Ordered 2 pizza's from here. Whilst the speed of service was good. The food arrived just warm. And the topping looked like they was just put on at speed. You had a big bit of sauce then no sauce. And a whole slice with sauce. (Burger sauce). All slices of pizza was cut to different size aswell. Disappointed for the price you pay Tried again on the 4th of April. This time the service was fast and the pizza was hot. Happy with the service this time. So changed my star rating

Very disappointed to find the gluten free pizzas are now just a Schar base, sold in Asda for £3 for two, paid £14 for a bit tomato sauce and some pepperoni!! Was awful.

Definitely one of the nicer dominos I've had, food was lovely

They refused to eat inside but they had table to seat and eat and they said its just for sitting not for eating although food was perfect

Absolute rip off. 7inch pizza with a few chips. Nearly £19. They are only a mile away but I'm disabled AVOID

"not a dine in" despite chairs and a table being free. Pizza was a sodden splash of tomato with a bit of cheese half hanging off. Laughably poor. Never again. Please avoid.

Last 2 times we ordered we got a call to tell us all delivery drivers cars had broken down within the last 10 minutes (orders were a week apart so find it hard to believe). Orders were cancelled and we have still not received any refunds. One order was 2 weeks ago, the other was one week ago.

Excessive waiting time and when the order eventually arrived it was missing sides. Always very poor at getting orders correct!! I would recommend another Domino's or another takeaway!!

Would give a 0* if I could. ordered pizza all came I asked the drive is this everything. Upon bringing the food into the house things where missing. Called the store they offered credit then said they will get the driver to bring the missing goods back waited 45 - 60 mins. Then they said we can give the pizza back for a refund. Unsure how this works so waiting all together around 2 hours just to eat cold pizza or nothing. By the looks of things the management of this store definitely does not have a clue.

Very Very poor quality product! , It’s always been hit and miss , but these days I can barely finish them , horrible stodgy dough alongside some of the worst pizza topping and combinations imaginable. People must be so easily pleased ordering from here, don’t know how on earth they have customers ! . Only good point about the place is the drivers , very courteous friendly drivers .

Start with my Order doesn't get delivered,rings up for him to say he will make another so fair enough,so comes back out Luke warm ,you could tell they had just warmed it back up as the pepperoni was burn to a crisp and to top it off there were 2 items missing ,so phones up to be told the shop I ordered from was closed and to ring up at 10 in the morning,was not at all happy absolute waste of money it was

worst experience of my life made me not stop vomiting all night definitely didn’t cook the meat properly clearly wont be ordering from here again

Beautiful hot fresh and tasty Fast service No face masks between staff or I'd gave 5 stars.

3/5 orders over the months have required me contacting the store to say items are wrong, missing or the latest scenario of not been delivered at all despite flagged as delivered via the app. I have zero confidence is this store!

If I could leave 0 stars, I would. I ordered online from Sunderland North and 1 hour later my order was still being “prepped”. I called the store just for them to tell me that my order was cancelled by “IT” because they no longer deliver to the area although the money had been taken out of my account. I was advised that i would receive a refund within 3-5 days and no email confirming this refund had even been sent. So disappointing!

Know how to make a proper pizza. Rare these days at Domino's.

Good food. Service not good. No hello, no goodbye. Didn't get asked what I wanted, I told the assistant and he nodded. The first words from his mouth were him asking me to stand outside, i said its raining and he shrugged his shoulders and said "its policy". Pretty sure that policy is outdated. Then I went back in after 10 minutes to collect the pizzas and got told to stand back outside again whilst he was serving a customer. after that stinking attitude i'll not be returning again

Dont bother, lazy driver did not want to come to second floor, after several phone calls between me and shop, then shop ringing him i got a cold delivery, will never use again 🤬

I would go into detail but I’ve got my head in the toilet, absolutely rotten.

Great pizza as always, however, it is quite expensive in my opinion. Definitely better value if you get a special offer

Friendly staff and good food consistently good food and very quick service even has an app where you can see what happing to your food keeps performing 99.9% of the time only ever had one problem which was an missing item which was quickly fixed the item was out to me in under 5 mins after thay was told by the mistake being true you will not have the best order every time but it is the closest you will get to perfect I personally will continue to uses them very reliable

Nice place to get a really cheap personal pizza, however I feel if you plan on getting a larger pizza it does seem more expensive than the local takeaway. Nevertheless, great tasting food and nice customer service.

The waiting time was painful, and my order was incorrect when I got home.

Popped in while doing the Elmer art trail, friendly staff, very little waiting time and a bargain £1.99 personal sized pizza deal. Excellent all round! Will visit again if I am in that area!

I think the manager needs to learn some basic customer service skills as he is quite possibly the rudest man I have ever met! Did he apply to the position with someone else’s personality as this is not the type of person you have as front of house greeting all customers

Lovely service and friendly staff as always

The guy who served was lovely and much better than my local domino's.

Two large pizza,s for less than 12 pound. Can't go wrong . Also young member of staff was very friendly that's always nice and it does make a difference.

Ordered a large meat pizza and cookies. Only to get home and find large blonde hairs in my pizza. Some of the staffs hair nets didn't cover hair. Very disappointed. Will not be going back

Staff really friendly and food was delicious. Best pizza I've had in a long time

The pizzas are all ways good from here

We orderedfrom sea road Sunderland today at 6 pm was advised delivery would be 35 mins ,waited an hour and half still no delivery so I phoned they then sent the order it arrived 30 mins later now 8pm the drinks and cookies weren’t with order so they sent the drinks separate 20 mins later drinks arrived ,after fifth phone call and three and half hours still waiting for cookies ,two small pizzas dough balls ,and a portion of wedges for £31.70 and all stone cold .if your ordering from dominoes sea road Sunderland good luck ,just phoned again the staff have told me I can have free cookies next time I order ,so I assumed they are still sending cookies today but he means the ones I’ve paid for he will give me for free next time , moron

Ordered food online. Gave contact number and was advised 35-40 mins wait. Drove halfway across Sunderland to collect order to be told "we don't have ingredients to make your order" well thanks for letting me know! Really bad customer service, No I will not be returning (shop local from now on not some big chain that takes a order then doesn't get back to let you know they can't complete order) never had this problem from anywhere else.

Me and my boyfriend ordered a pizza, 1 side and 1 dessert tonight. Put my details in and did not receive a phone call to let me know the driver was outside as he lives in a flat which I wrote on the drivers instructions box. Rang up to ask where it was and was greeted by a rude woman (wouldn’t call her a lady) named derina, she was literally no help what so ever and her attitude was appalling. Will definitely not be returning!

Waited 45 mins from despach to delivery. Food was Luke warm when arrived. We live less than a quarter of a mile away. Dissappointed guys

Pizza came 2 hours late and was one of the worst pizzas I’d ever eaten. Avoid.

The usual high standard of Dominos

Lovely food, friendly efficient staff and beautifully clean premises the only downside is it's a little pricey but worth it in my opinion. Worth a little more money for a better quality food and for me the dough is superb 👍

Domino's Pizza they do what they say on the box if you give them money you get a pizza you eat it at some point in the future you will give them more money and eat more pizza it's that kind of thing. The fact that you could cook your own top quality steak dinner for the same price as a Domino's Pizza doesn't seem to put off thousands of people every day up and down the country giving tens of pounds away for what is effectively the crust on the end of a very big round loaf covered in cheese and tomato.

Domino’s, Sea Road - Fulwell. After receiving a large order including 2 uncooked pizza the store agreed to replace both pizzas which was great when replacements arrived again these both were undercooked. Spoke to the store again who agreed to collect and refund. A week later I’m still chasing the refund and the disgusting assistant manager is now refusing to refund the order as the whole pizza not returned - what do you want back a slice of chewed up undercooked pizza??? Avoid this store! Zero customer service Vile ignorant Assistant Manager

Service is now awful 3 out of the last 4 deliverys have had items missing or wrong pizzas was offered a £10 credit to cover missing items used the credit and surprise surprise order come wrong no apology just told to wait for a new pizza need to pull their fingers out

Practically the worst experience ever. Ordered pizza at 20:20 and called an hour later to check the status only to be told by a rude member of staff that my pizza hadn’t been made and I would just have to wait. 2 hours later no pizza, when the delivery driver finally turned up I refused to pay for something that was 2+ hours late. John who works for dominoes your a class a C

Pizza OK but service stinks. Ordered six pizzas for my daughters birthday party. Called an hour later to find out from the most useless member of staff (who kept calling me fella) that we'd have to wait a further 40 minutes. I asked why are you still taking orders, not informing customers, etc but every question was then re-asked of the manager who was also a waste of time. Don't take orders if you can't complete them. Won't use again.

Am still waiting on it now and av paid for it o line at about half 10 it is now half 1 in moring

No puedo esperar para regresar a Italia para una buena pizza. Esto fue horrible y decepcionante. Estúpidamente caro para quesos pobres en tostadas.

Great staff!! and great service everytime pizzas are yummy

Pizzas son agradable, fácil de orden y decente de la entrega. . . . Por desgracia no dan su 1p cambio de personal dicen que no tienen. . . Sino una gran cantidad de cuidado. . Me pregunto si su declarado. o a la caridad? ? ?

Good pizzas and friendly staff. Worth coming for a pizza.

Una vez tuve una entrega con el tema que faltaba, dijimos y nada. Otra vez había un error con mi entrega, intentó solucionar, nada. Informó de las dos veces. La actitud parece ser que hacer suficiente dinero para preocuparse de una queja de los clientes. Solía ir semanales, ahora no volveré. Tonto de negocios no cuidar de los clientes.

Used this a few times but the service got worse and worse. The pizza toppings are minimal and the wait can be horrendous

Lucky to get 1star. Placed an order online and couldn't change the address so put it in the delivery notes then phoned the store within a minute! Talked to the manager Caroline (aka big C)and was told they did not deliver to my new address. Got off the phone and phoned the closer dominoes. they said my money had been sent to the sea road store and I had to call them back. Phoned the sea road store back and talked to big C again and she said she would pass it on to head office and I mite get a refund (£28.50) asked for an immediate refund so I could re order from the rite shop to whitch she turned sarcastic and pretty much horrible and hung up. 10 mins later I get a text saying my pizza is in its way??? Phoned back and big C ( needs to have a lesson in customer service) told me the pizzas had already been made and sent to whitch I replied NO I phoned strait away and told you about the address. Big C: no I had already sent the pizzas. Me : no I have talked to ya 2 times already and the other shop to cancelled. Big C: idontget the delivery notes the driver dose so head office mite give you a refund....... Woman engage brain- order comes in and a call comes 30 seconds later saying it's the wrong address and you make and send in anyway after being told 3 times. Safe to say dominos are off the menu& getting a bad rap from now. Well done big C have a good night and enjoy the pizza!!!👎👎👎

Always a fast and friendly service even at 3am in the morning , good value for money as well. Probably wouldn't recommend some of the toppings as some meats are not nice. Various side orders such as dough balls are also not nice. But on the contrary it's still a quality pizza.

Got a takeaway from here and it was decent food but it is slightly overpriced. The service is fast and they offer seats while waiting for your order. The potato wedges are very good!!

This place is the absolute worst. They almost always get the order wrong. They managed to give me a chicken pizza with just one piece of chicken on it. When I rang them it turned out they had ran out of chicken and instead of giving me a quick call to see if I'd like anything else instead they just put the one piece on it. Then they said they couldn't do a refund that night as there was no manager in. Three weeks later and I still waiting on a refund. I really don't think I'll get one because as far as they're concerned I got a pizza. They don't care a jot that it wasn't the one I ordered and I didn't eat it. Call pizza hut instead

Three of us ordered one large stuffed crust pizza, two sides (as part of a deal) and a further side of Chicken Kickers. When our order arrived it was incorrect as the side order of Chicken Kickers were missing. Furthermore, the pizza was squashed, not cut at all and cold. As well as this, the potato wedges side was even colder than the pizza. We told the delivery driver about the incorrect order and was told that they would get the Chicken Kickers delivered to us as soon as possible. After thirty five minutes of waiting (and eating cold food) we decided to ring and just request our money back for the aforementioned side order. While there are cheaper options available in Sunderland that offer quality that far exceeds this, Pizza Uno and De Vito's just to name two. I would recommend dining at these establishments as apposed to Domino's due to its lack of quality and gross overpricing.

Pretty much your standard Dominos, great to see the new extended opening hours though.

Expensive but good quality ingredients and flavors. Range a bit limited and lack of healthy options. Service very fast and staff are professional.

I strongly advise u do not go to dominoes in PALLION as we waited 1 hour 25 mins for a order to come, when it did arrive it may as well of been frozen, then after ringing back to advise them had not delivered our cookies and the pizza wasn't fit for a dog .. they asked ..'can you not warm it up in the microwave" ..I thought this was a wind up .. obv not .. after arguing my further complaint with them for 15 mins it took them another hour to bring the new pizza along wit the cookies we should have received the first time, when this one arrived .. the pizza had no topping and the cookies where al mashed up .. obviously done on purpose!

As we passed the Dominoes Pizza Sea front stall during saturday at the airshow. Front staff were "hard selling Pizza Slices for a £1 only". However the "Slices" were just pathetic and half the size the should have been. The dip carton was as big as the slice, which Id taken photo..I would have gone back with it but the wife wouldnt let me . So Dominoes stop any further Rip offs by your staff.

Nicest but not the cheapest unless a special offer is on. Fantastic pizzas, gorgeous side dishes and deserts are amazing. 10 outta 10 on quality. 6 out of ten on price but when specials are on then it gets 9 outta 10