Based on 1.681 opinions finded in 3 websites
Based on 1.681 opinions finded in 3 websites
Nº 226 in 305 in North Warwickshire
Nº 47 of 62 British in North Warwickshire
Opinions
Had the lamb shank and it was delicious. I didnt stay over.
Ruth Victoria . 2024-11-17
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Disappointed. After reading the reviews we booked for Sunday lunch. Husband's beef was undercooked and tough. Broccoli and cauliflower pretty much the same. My husband normally clears his plate. Did politely mention it but no positive response. Won't be returning.
Paulette Hannett . 2024-11-10
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Lovely little pub on the canal side. Good choice of drinks, fantastic food and friendly staff. We had Peters signature dish, one pot Malaysian lamb with sides, was delicious! Will definitely visit again soon.
Kelly . 2024-11-02
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We called in early afternoon on Saturday and booked a table for that evening and a good job we did. Being Saturday the food was Oriental from Peter's Wok Kitchen and better still his signature dish of Lamb was on, last time we visited it, it was sold out. That and a pint of Boiler Maker what more could you want.
brian a H . 2024-10-27
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Lovely ambience excellent customer service good choice of drinks and excellent food and service. Owner was warm helpful and welcoming.
Charles Bowyer . 2024-10-22
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Dropped in for Sunday lunch, hadn’t booked. Landlady was brilliant, assured us we would get a table. Fabulous Sunday lunch, nothing too much trouble. Will definitely go again very soon
Lesley Riley . 2024-10-21
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Wow, what a surprise. Random search and find on Google as in the area. The place is so quaint. Right on the canal with people sitting out the back watching the sun go down. We ordered food with the choice of traditional and Malaysian food. I ordered the chef special and another person in the party the pie. The dishes were excellent and tasteful. The staff were friendly and helpful. Very recommended.
Edward Bryan . 2024-10-21
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Just spent a lovely Sunday afternoon in the Dog and Doublet for my son's 40th. Great Sunday lunch after a good morning's shooting. Staff were great and so was the ambience. Thanks.
Don Walker . 2024-10-20
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Great meals, a couple passing through
Denis Schwarz . 2024-10-15
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Nice pub pity about the service on Sunday 13th waited at bar while somebody was been served only for the staff to walk off afterwards no wonder the place was empty
Tim Matyus . 2024-10-14
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Went in for a meal , the service and staff was top class , nothing was to much for them. They explained how meals can be changed to our needs and even changed our hot drinks to our needs. Will definitely visit again. Also a pub with no WiFi was so nice hearing chatter and people talking ,and couples talking was so nice not seeing people on there mobiles
Scott K . 2024-10-12
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Dog friendly canalside pub. Tables inside and out. Simple menu. Pleasant staff and service. Good place to stop on a dog walk.
Les Wojnarowicz . 2024-10-07
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We popped in on an off chance of Sunday lunch and whilst they were busy they made every effort to get us a table for a family of 4. Service was friendly and we were checked on a lot to make sure we had everything we needed. The food was so good! Super tasty Sunday lunch and dessert and the dog had the best time being fussed and given treats. We hadn’t been for many years but we will return sooner for sure.
Scarlett201 . 2024-10-06
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Paid 11.04 for a pint of mediocre ale and a small red wine. No wonder its fallen in popularity. I've known the place for more than 40 years. It used to be the place to go. Now it restricts it opening times and has joined the rip of Britain campaign. Shame
John H Sanders . 2024-10-04
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This pub is well off the beaten track, unless you’re boating on the Birmingham and Fazeley Canal. It’s off Dog Lane, which runs off Bodymoor Heath Road near Kingsbury Water Park. Several nights a week the Malaysian chef provides a selection of delicious dishes, which makes seeking out the pub well worthwhile. Friendly staff and good beers too.
Kenn Coates . 2024-09-24
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A lovely older pub with good, although limited, food. Good parking available.
Steve Chandler . 2024-09-18
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Pub alongside canal near Kingsbury. Friendly staff, lovely meal really quick service worth another visit when next in area
Shelagh Hutchinson . 2024-09-16
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4 of us had a lovely meal here Saturday night we didn't no english menu finished at 6 but they still served us 3 english meals .Busy behind bar but served with a smile will definitely go again food lovely atmosphere lovely really enjoyed it .
Maps27475367341 . 2024-09-15
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Very friendly staff. Dog friendly. Good food. Old Perculier on tap. What more do you want!
Eddie Musson . 2024-09-09
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A pub that could do better, they serve short measures on the half pints their half pints glasses don't meet 284cc minimum volumes. It closed at 3:00 pm sending all of it's customers outside at 3:10 and locked all the doors, nobody could return the glasses or use the toilets, apart from that the pub is nice with good beer.
James Rice . 2024-08-29
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The MOST friendly pub and staff! And Peter cooks up an absolute storm! 100 percent recommend
Patrick Shipp . 2024-08-28
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Beautiful pub in a lovely location, sadly the bar person lacked friendliness and good customer service skills. We were made to feel unwelcome. We attended on Thursday afternoon.
Heather Holmes-McClure . 2024-08-27
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Moored up on the canal for the night and went in to see what they had to offer. To say we were blown away is an understatement - the owners were engaging and friendly and knowledgeable and clearly love their place, they recommended the Malaysian food and it did not disappoint. Everything was absolutely incredible and we've bookmarked the place to come back! Outside seating available, dog friendly, free overnight mooring available - what more could you possibly ask for?
Aimee Haynes . 2024-08-23
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Proper old fashioned pub, great staff and very friendly, food was excellent and well prepared, I would definitely visit again if I was in the area
plmanl . 2024-08-22
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Canal side boozer with a great range of beers, food very popular too.
NJ RJ . 2024-08-21
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This is a beautiful little pub,service and food is excellent ,we have a fussy little dog,he will only eat certain foods,the lady behind the bar went to the kitchen and came back with some beef for him,he absolutely loved it,she wouldn’t accept any money for it,it made our day and the dogs ,a big thank you to the Dog and Doublet,we will be back,and anyone reading this should go there and support our pubs .
John Connop . 2024-08-19
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Peters Kitchen food is outstanding Had Malaysia Lamb curry pot it was fantastic Great place
Philip Millard . 2024-08-19
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Amazing staff and the food was beautiful.
Mi77or . 2024-08-15
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Really poor impression of Chinese Food. We ordered Thai fish cakes and spring rolls as starters the fish cakes were mass produced and rubbery and the frozen vegetable spring rolls were cold in the middle! The mains Chinese chicken curry and vegan Chinese chicken curry was quite poor we’d asked for the chicken curry to be extra spicy which didn’t happen poor and disappointing! Egg fried rice was good chips very hot but cooked in very old fat smelt like Blackpool chips. My husband commented that my Chinese chicken curry (vegan) was 300% better than this! And 100% fresher !! But what really hit the nail on the head was that not one person bothered to come over and ask if the meal was ok 🤷♀️ there was a table of 12 next to us and 4 people including the chief came over and asked if the food was ok 🤦♀️. Come on guys we are locals and usually bring an army of family with us at least 10 people of which due to your extremely poor service you have just lost! You may cash in on your summer trade of people holidaying on barges or caravan holidays but in the winter you’re left with your locals 🤷♀️ your customer service was s…t!!
lezanne Kingsbury Tamworth . 2024-07-20
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nice location but let down by food and service food was full of late arriving and saturated in grease, not recommended. service at bar was slow but efficient.
phillip l . 2024-07-02
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Really lovely food (we were there on an Asian evening). Great price for a plentiful plate. Really friendly and accommodating staff. Dogs were made welcome.
Hazel Hughes . 2024-06-23
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Visited today (23rd June) as we wanted a nice lunch and were very impressed. The extremely warm welcome we received on entering, to the rest of the service and food was brilliant. Advised us on menus and where there was seating and then the food. Home made steak and Stilton pie, was so tasty and full of meat and also the steak baguette, where the steak simply fell apart and both were decently priced. Will definitely return, if this was closer would be there a lot!
SarahDerbyUK . 2024-06-23
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Went there just for a pot of tea, my wife and I were charged £5 for 2 Yorkshire tea bags, couldn't even get a pot as they only do cups, never again, what a total waste of time, completely a RIP OFF
john hadley . 2024-06-22
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The worst Chinese i have ever had don't do it beer and service ok but Peter should retire
Robin Hazell . 2024-06-19
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Bang average food but a really lovely pub. Went here for lunch today and was underwhelmed by the menu and food, it was merely ok. Not quite acceptable in this day and age. Lovely location and great views from the canal at the back. Had a great time sat in the sun with a cider.
Robert G . 2024-06-19
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Great food, so much more interesting than normal canal side pub fayre. We had Malaysian curry with rice and a Malaysian noodle dish which were both fabulous. Thai fish cakes and salt and pepper ribs (get these you will not regret it!). Very friendly staff, great value for money. What a pleasant surprise on our holiday!
Jodie Wright . 2024-06-18
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Lovely canal side pub. Pleasant staff.
Tony Packer . 2024-06-13
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What a great experience! We rocked up on the boat at about 3pm but unfortunately, the pub was shut. I finally found a site that told us it would open at 5pm. We decided to see what they had to offer. I am so glad we did! It was a Chinese day! The food was absolutely amazing and the service was second to none!
Deborah S . 2024-06-11
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Great food and service. Portions very large so second visit had childrens meals which were more than adequate. Third visit absolutely brilliant chinese meal. All prices very fair. A very warm and friendly Pub.
Bill t . 2024-06-10
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Huge meals, lovely spot when the sun is out
Steve Webb . 2024-06-09
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Great food and really friendly bar staff
Peter Shelton . 2024-06-09
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A fine old English drinking establishment with a nice range of beverages that cater for every taste with the option of sitting outside by the locks on the canal and only a short walk from Kingsbury water park
antony price . 2024-06-09
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Food was beautifully cooked,served with a smile,bar lady was very friendly and polite, toilets spotless, after lunch we had a walk along the canal. Plenty of tables outside, a lovely play area for the children to play,the back entrance is very useful for wheelchairs and pushchairs.lovely old pub.
Jean Richards . 2024-06-01
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Fantastic pub...we were there when there were only two staff in, on a busy weekend. They worked so hard and were so friendly too. We had a great meal sitting by the canal.
Ben Brown . 2024-05-28
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Visited this evening as was googling for a pub with play area for the kids outside. Absolutely blown away by what we found! Service/staff were exceptional, food was incredible and the venue is lovely. Will definitely be back and will be telling everyone I know about it! 100/10.
Louise Burns . 2024-05-25
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Lovely canal pub on the Birmingham and fazeley canal good food and drinks....
kiriakos kiriakou . 2024-05-24
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Did not stay overnight, but i did have a meal and a couple of pints. The bar was a traditional country pub, with a wide selection of beers and wines. The lady behind the bar(possibly landlady was very welcoming and had a great knowledge of the different unique ales meal was good as well
Brett Escritt . 2024-05-21
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Great pub,fantastic food and the landlady was amazing. 10/10 👍🏻🍺
Chris Broadhurst-Jones . 2024-05-19
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Omg what a lovely pub this is. Great staff, great food, great locals. We called to stay overnight in our campervan. A lovely setting by the canal with lovely walks. Gail and the other lovely bar person were amazing… we got bogged down on the grass!!! Thanks Dennis (local) for trying to pull us out (superstar). Happy memories.
keith graham . 2024-05-18
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Excellent boozer for the narrowboaters. Mooring outside, good food, great service with Jacqueline and soul music playing. Thanks from Gary and Jill from nb Albatross xx
Gary Wilkinson . 2024-04-30
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Whilst staying at the local Caravan and Camping site. We visited the pub to find very over priced drinks. We have Grandchildren but don't appreciate children running around the pub squealing. Sitting on the bar. Locals being served first even though you're first in the queue. We went in to have an evening for a chat. This didn't happen as we were unable to enjoy our conversation. Stear clear if you want a pub atmosphere and not a crech.
A7452EDsuer . 2024-04-28
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Staying locally and came here for lunch with a large group. Was absolutely stunned by the menu: classic pub grub and then a HUGE Asian menu, which was all incredibly delicious. I am vegan and had the vegan chicken satay which was top notch. Also range of beer was great with Timothy Taylor Boltmaker on tap.
Patrick Hall . 2024-04-27
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Excellent beer and tasty lunch. Good atmosphere and friendly staff.
Patti Coleman . 2024-04-25
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We went in for a meal with friends and family, Chinese night, very friendly staff and the meal was lovely
Peter Sterling . 2024-04-21
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Stayed in the car park in our motor home. Direct access to walk along the canal to Kingsbury water park. Had a delicious meal in the pub the staff were very friendly and helpful. There was a constant sound of traffic through the night but not enough to spoil our sleep.
Teresa Hetherington . 2024-04-20
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Very expensive but tasty food. the pub looks run down. In need of a refurb if going to charge almost £20 for a main.Wouldn't mind the price of food if you had some table service. When ordering drinks the range was limited with certain items run out or pumps broken. 6 mains and 5 drinks £140+ and I was still hungry after.
Mark Allen . 2024-04-19
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Excellent beers. Varied and vast menu. Chinese menu also. Pleasantly welcoming staff. Canal side location. Enjoyed a lovely Chinese lunch and a couple of pints as we cruised past in our narrowboat.
Paul Matson . 2024-04-16
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A bit expensive and not enough staff
Chris Allcock . 2024-04-13
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We last visited this pub over 30 years ago when we lived nearby. As we were passing in our campervan we contacted Jacqueline the landlady and asked if we could park up for the night in the pub car park. She was happy to let us and we ate in the pub. The food and service was really excellent despite being a member of staff down. The real ale was also very good. There have been some negative reviews however our experience was excellent and just as good as it was 30 years ago.
sb50KDLC . 2024-04-11
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Great campervan pub stop over,eat in the pub ask to stay the night in carpark, good food very friendly 😀
Craig Ward . 2024-04-09
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The hospitality and food are absolutely incredible, would highly recommend. We were running late but were served the most incredible Malaysian lamb curry and ... he of course had a few pints of the many choices of beer. They made us feel so very welcome and after such an awful day and dreadful journey... You really couldn't ask for more!
SJ RG . 2024-04-08
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Absolutely superb. Lovely characterful building and wonderful staff that went the extra mile and couldn't do enough. The food and beer were excellent. We will be back.
Ceri Richards . 2024-04-08
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Absolutely beautiful place! All the staff are very welcoming and you quickly feel like you're at home! There is a canal out the back where you can sit and enjoy the weather and relax, watching the narrow boats pass by. My wife and I frequent the Dog and Doublet quite often as it's a nice little treat for us
Midnight Wolf . 2024-04-04
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Fabulous older style pub with an excellent menu and great, friendly staff. Brilliant choice if drinks available for any taste. Had Peter’s Chinese and Malaysian menu on Friday night which was excellent, so tasty and filling. Great choice on offer and really reasonably priced. We also had the Sunday lunch menu which was a traditional roast dinner with all the trimmings. So much food that we won’t need to eat again today. Would like to thank Jacqueline and her team for making our Easter weekend so special. Hopefully will see you again during the summer!!
gettyfabulous . 2024-03-31
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We'd booked a meal on a Sunday to enjoy after we'd walked the dogs along the canal towpath and were really looking forward to it. After 75 minutes I asked where our food was, to be told there was a 45 minute wait, I explained we were 30 minutes past that point! I tried asking again after another 6-7 minutes to get a hand and a 'give me a minute', so rude. After another couple of minutes I asked again and the food finally came out, obviously having been in the oven for at least 20 minutes because the gravy was dried on the plate and the mash had a crust. We complained and left. They were obviously very busy which is good, but it really isn't too much to ask for someone to come over and explain the delay. I do not appreciate being told to 'give me a minute' when I've already waited as long as it takes to cook the meal. J Copplestone-Jones
Jay Copplestone . 2024-03-24
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Absolutely shocking experience, I would avoid at all costs. Our table was booked for 3pm, our food didn't arrive until 4.30pm. We were not told there would be a delay when we ordered. At about 4pm one person in our party of four was given a plate of food, after eating about half of it someone took it away saying it was for a different table, it was at that point they told us the chef hadn't even started cooking our food yet but only said this when we asked where our food was. The waitress serving us also just put the plate in the middle of the table rather than to who it was for and walked away. We tried to get an update but it seemed as if the staff were trying to avoid talking to us at all costs. When it came, the beef was dry, the gammon was cold (and had it's string on it), the mash was like play dough and had a skin forming on top, the potatoes and Yorkshire looked like they had come from an aunt bessies freezer bag, the cabbage was soggy. It was mostly inedible. Apparently they think this roast is worth £16.95 - please see picture and judge for yourselves. Even without the delay I would not expect to pay more than £5 for this piss poor excuse for a roast dinner. It was only when we complained and asked for a refund that the landlady asked what we thought was a fair price, I explained my thoughts which insulted her and in the end only gave the cost of one roast as a refund. Our party just wanted to get away rather than complain further so begrudgingly accepted this. Don't waste your time or money here the whole experience I would say is the worst restaurant experience of my life.
hpickers . 2024-03-24
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My dear friends take me here, it was absolutely beautiful Chinese food.
John Loftus . 2024-03-21
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Went with family 11 of us, for a birthday celebration best Chinese meal I’ve ever had, staff were very friendly, would go again
Ann Watkins . 2024-03-16
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This is a well run traditional pub With a warm and please reception. The beer is kept at traditional temperature The food by Peter is also excellent and well priced. If we journey back to this part of the country , we will definatly come back
john moore . 2024-03-12
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Traditional pub with great food and friendly helpful staff
Barbara Kitson . 2024-03-07
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Great food, open fire and fantastic bar staff. Steak & Ale pie was delicious. Big chunks of steak. Best I've had in a long while. Oh yes, the chips were crisp and fluffy.
Steve Hughes . 2024-02-25
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Wow, amazing food. Friendly staff, especially Gail. Dog friendly
Heather Dodds . 2024-02-24
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Staying at the local campsite. This pub is a nice 15 minute walk along the canal. Just as well we had booked a table as very busy. We ate on a Friday night, so was Chinese menu, it was absolutely delicious. Staff very friendly, great service. If we are ever back in the area would come again.
Lola R . 2024-02-16
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The view we had sat at the picnic benches was beautiful with a clear view of the loch and canal boats.
Paul Taggart . 2024-02-16
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Went last weekend for a meal. I have to say it was possibly the best Chinese meal I have ever eaten. It was incredible and worth every penny. Will definitely return. Thank you very much
Mark S . 2024-02-04
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Returned after many years. Decided to book for food later that day. Was told it was Chinese menu after 5pm. I was tiny disappointed, however when I ate it turned out the best Chinese meal I've ever eaten. I'll definitely return again and again. Thanks
markws68 . 2024-02-04
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Unfortunately half the menu was unavailable so opted for soup and a roll. Shame that the soup was tinned vegetable and the part baked roll didn't seem to have seen an oven at all. One not to go back too.
Linda F . 2024-02-03
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The Dog and Doublet is a great place to chill out after a walk or bike ride along the canal. I love to sit outside here in the summer, either at the side of the canal or on the lawned area at the side of the pub. You can look forward to a warm cosy fire inside in the colder months of the year. Well worth a visit if you are in the area.
Chris Gibson . 2024-01-28
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One of the staff working behind the bar is SO UNFRIENDLY! She really behaves as if she is so unhappy and resentful to serve the customers! I have rarely seen such an attitude ever! Of course anyone can have a bad day, or be going through a difficult time, but guess what, in this job you should just make an effort, no matter how you are feeling. There were two women behind the bar on both occasions I'm referring to. One of them was super friendly and made customers feel very welcome ( long dark hair and a northern accent ) The other, ( blonde hair, with a horrible attitude) was the rudest I have come across! I wouldn't normally feel so strongly but I saw an advert for this place describing..." a warm and friendly welcome." FALSE ADVERTISING, I say.
O4818MZcatherineh . 2023-12-16
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Great dog friendly pub, staff friendly and welcoming. Lasagne and pie were delicious.
Amanda Dallison . 2023-12-13
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What a welcome. It makes such a difference. I can not say just how welcome we were made to feel (sorry, i do not know your name). But, from the moment we arrived, the bar staff (lady) were amazing, just how it should be, in my opinion. The customer is king. And made to feel just like that, well done. Everything done with a smile. And apart from that, the food! AMAZING. Great beer and ale, great location, love a canal side pub. We will be back and would definitely recommend 👌
PHILLIP HARRISON . 2023-12-02
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Came in yesterday at around 1pm, the lady behind the bar seen that my nan was waiting to be served, ignored her and served the people waiting behind her. Very rude, put my grandparents off having food there so they went somewhere else.
Hollie Newcombe . 2023-11-26
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Oh dear been here many times before and the food and drink had always been good I don't know what's happened straight away no paper in the men's toilets 4 ales on tap which is great shame 2 of them were awful . Had steak pie which was dry and looked like it had been warming for hours vegetables were raw cauliflower unedible. Chips and gravy nice though . We won't be rushing back
stephenbE141SH . 2023-11-18
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Been here many times for drink and food but not sure whats happened the staff were still very friendly but the quality was certainly off today. The ales were awful I had the steak pie which looked and tasted like it had been kept warm for hours the vegetables were un edible I like my veg undercooked but the cauliflower was almost raw gravy and chips nice though
steve bates . 2023-11-18
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Traditional pub with lovely rooms. The staff are really friendly and helpful and the food is good too
Laura Martin . 2023-11-18
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Great place, staff were very friendly and food was delicious. Will definitely go back
Karl Smith . 2023-11-17
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I definitely do not recommend this place. the food is not fresh and the waiting time was about an hour. 100% bad place not recommended
Jakub nie Kuba . 2023-10-31
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Great food friendly staff good service
Andrew Wallington . 2023-10-30
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Great pub with a nice menu. Make sure you check out the specials
Simon Pavitt . 2023-10-29
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We were staying on the Camping and Caravan club site at Kingsbury Water Park and walked along the canal from site to the Dog and Doublet. We were not disappointed by the reception on arrival where we were found a table for four. We had starters and main meals from the Chinese menu. The food was excellent quality with generous portions. We really enjoyed our experience and highly recommend.
ANTHONY GREEN . 2023-10-27
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Went for a meal with a friend. We both had steak and ale pie, it was delicious, lovely tender steak.
Deborah Blabey . 2023-10-24
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We stayed here overnight in our motorhome as it was conveniently located to visit the NEC the following day. The staff were really welcoming and couldn't do enough for us. Fortunately, Monday is one of the WOK menu nights and the food was truly superb. Will definitely visit when next in the area.
Roger Edwards . 2023-10-21
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A dog friendly inn. We always book the same room (twin) but do put spare old sheets on the beds cos our girls don’t understand hotel rules. (Old sheets no good for home , small and easy to pack make good covers ) Always welcome in the pub , food is good but best is outside the front in the summer watching the boats go by , sat with my girls enjoying a pint. It’s our go to place for anything in staffs
Mark Saint . 2023-10-18
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Visited again had a great cider & cracking pint of Theakstons but what was really impressive was the food cooked by Malay chief Contrary to other reviews Not Chinese but food was individually prepared & brilliant. I understand there are now different foods on different nights,but I can't say enough about Peter's food 👍👍👍👍 Other service was excellent as well. Nice food ,but wanted a dry cider (rearly exist these days ) .
Chris Worthy . 2023-10-12
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Fantastic pub , staff was super friendly and very welcoming. Food was amazing. Highly recommend this pub .
Joanna H . 2023-10-09
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Lovely beer in a beautiful setting.
Lynwen Davison . 2023-10-09
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Lovely canal side pub just 5 mins drive from kingsbury.. great food and drinks and the staff are friendly welcoming and a lovely atmosphere well worth a visit also dog friendly and a children's playground we will return again soon 🍷
Helen Hodges . 2023-09-27
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Nice location but £3.95 for 4 slices of garlic bread no different to what you can buy in Aldi. Rip off. Plus barmaid seemed more bothered in talking to her colleague than welcoming me to the pub as a first time customer. Hardly have me the time of day.
Chriso . 2023-09-23
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Fantastic evening meal. The food was very tasty and the service was great. Definitely recommended and I'll look forward returning some time very soon.
Dean Brooks . 2023-09-23
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Had an awesome time. Staff are friendly. Entertainment was awesome. And there was the added bonus of being able to sit by the canal, or even go for a short walk .
Paula Shaw . 2023-09-17
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269 Opinions
I have just walked in to this fish and chip shop. The girl behind the counter looked at me walking in as she was rubbing and scratching her nose!! Then quickly flicked something off the paper that the food is going to be wrapped up in!!! Was a dry boggie!! Then she proceeded to ask me what I wanted. I asked her to wash her hands!!! She went out the back . The owner said nothing . I asked for my money back and canceled my order. DISGUSTING!
2485 Opinions
Went for breakfast but nobody serving and food look dry and unappealing so just had tasteless croissant and a coffee which was cool.
850 Opinions
APPALLING! Possibly the worst service I have ever received anywhere. Multiple menu items not available, when the restaurant was empty, having booked in advance. Only made aware of this a long time after we had ordered and paid. When we complained we were told 'there had been no inconvenience!'. Each time we complained, another child came to tell us the same, no resolutions offered at any stage, even when we asked! We were told, by the same children, the manager was un-available. (we could see her behind the bar!). so we asked more and were told the same. After realising we were not going to get any food, we asked for a refund. When they processed this - they charged us the full bill again! When we tried again for further refunds, they were unable to process. None of them knew how to work the machine. The manager was still behind the bar, and at no pint came to assist. Several groups waiting to be served, subsequently left without any food or drink! AVOID AT ALL COSTS!