Dobbies Garden Centre Rugby in Rugby

Avoid eating here. The carvery looked inviting, but nobody to serve the food. The queue to order food was so long that it took half an hour and a further half an hour to be served. The food was not what I’d ordered and stone cold. A member of staff refused to clear the table from crockery left. The service was dreadful. Lots of people were complaining. Something is very wrong there.

Awful service and overpriced food, Dobbies (Rugby) cafe should be avoided at all costs. The staff are incredibly rude and ignore customers whenever possible. Hot food is cold cold food looked completely unappetising. Irrelevant now but anybody visiting the garden centre in the next few weeks should plan to eat elsewhere. Truly awful

1 Don’t go there to eat!!! The management’s apology seemed genuine - however these problems seem to have been occurring for months!! Yesterday I had a really bad restaurant experience - I paid £17 for Christmas dinner. It didn’t arrive. I asked staff why. Eventually staff arrived with dinner and pudding. I hadn’t ordered pudding! As she placed dinner in front of me she said…. “Here you go, we haven’t got roast potatoes but we have given you pudding instead!” I asked for refund! Which I got! Never going there again! I was also presented with dirty crockery!! Don’t go there!!! Total rip off! Badly trained staff! Such a shame for Rugby!

Truly SHOCKING, utterly disgusting Xmas festive 2 course meal served up. I wouldn’t serve it up to my dog if k had one. The internal advertising board for Xmas festive 2 course lunch looked mouthwateringly yummy so did on the menu cards at the table. I was stunned at the nerve the cook sent out such shocking good. The stuffing was rock hard couldn’t snap it with my fingers. Vegetables sprouts red cabbage were so overcooked the colour drained from red cabbage annd sprouts so overcooked looked a pile of mush on plate. The roast parsnips and carrots burnt shrivelled. dried hard annd and for the roast potatoes appalling. Burnt hard shriveled up . Took one look requesting refund. I don’t blame staff delivering the meal but for the disgusting cook sending out such dreadful food the portions do tiny too. Will never eat there again. The poor waiters/waitress looked embarrassed delivering it-UNBELIEVABLE. !!!!!!!!!!! £37 refunded. My only other regret was not taking photos I was so shocked it never entered my head. Feel sorry for serving staff. Ps this review copied to google reviews do cannot be removed

Went for a Christmas two course lunch today with my mother, which quite frankly is the worst meal I've ever been served in a cafe or restaurant in my life, it was totally inedible!!! The roast parsnips and carrots were so undercooked you couldn't cut into them, the red cabbage had turned a strange washed out pink colour. The turkey had been burnt around the edges and so over cooked it was inedible and the pigs in blankets had been so burnt they were charcoal. This was all topped off by a jug of the most revolting sludgy gravy which was so salty and revolting. I took the plate's back to the counter and told them it was inedible and one of the waitress staff said to the other lady behind the counter they knew they shouldn't have served it and didn't quibble about a full refund. Maybe Dobbies need to reassess their kitchen staff because if they think serving this to the paying public is acceptable what else to they think is acceptable behind closed doors and how good is their food hygiene and safety.

Absolutely disgusting place it needs shutting down. Staff useless food horrible. The whole place is soulless which is so sad. When it was blooms owned by wyevale it was beautiful. Head office needs to visit give it a shake up and a revamp

Pleasant staff but food very poor Not many people can ruin a jacket potato but they can We asked for jacket potato with cheese only. It came with baked beans all over the potato. We sent them back and they came back about 10 mins later. They had scraped off the beans and sent them back to us. It still had beans left on so they had obviously tried to scrape the beans off. We sent them back again and had to wait another 15 mins to get what we ordered. It finally arrived - Luke warm. Definitely not value for money and will probably not eat there again. Needs some kind of managerial supervision

Visited today, Sunday lunch time. Requested a roast turkey sandwich…no turkey left. Requested ham, egg & chips….no ham left. Ordered an Egg mayo sandwich and a tuna and cucumber sandwich, both served with a side salad and slaw. Sandwiches we arrived….no coleslaw….! £16 for 2 sandwiches…..pretty poor!

such SLOW service - no one on tills know what they are doing!! The queue is always huge and it takes ages to pay for whatever you are buying!! This has happened multiple times to me and family members - staff have no urgency about them!!

We met some friends as it was the half way distance from us both. Parking was great along with the store area but once we went out to look around the plants we were so disappointed. Many were in want of water and dying, others had been blown over and not picked up. Such a waste of lovely plants, we came away with none! The best part was the food we had in the restaurant at lunch time.

What a great disappointment had not visited for a while but the standard has dropped significantly. Plants not maintained in need of water and TLC. Staff just wandering around not standing up fallen plants. Cafe has been extended into main merchandising area, but was relatively empty even though it was lunchtime. Staff attitude needs an overview, the could not be bothered with my enquiry and you are making me do something seemed to be the attitude. I shall not be visiting again

We visited for a mooch and lunch. This used to be a great garden centre, not now! We ordered 2 cappuccinos, there was virtually no coffee in them, the queue was long so we waited until it had gone down, took the coffee back and complained, guy behind the counter would only replace one as the other had been finished (in desperation)! Ordered 2 soups with two cheese scones, it was a "no" from the server, could only give us soup with bread as per menu, why??! Took this but it was a meagre bowl half full of warm soup, soup to be fair was good if not hot enough, but portion size was not for the cost! After "lunch" walked around the garden centre. All the franchises that used to be at this garden centre gave now gone, the cafe has grown to fill the space, the shelves are half empty and the prices are sky high. A pot plant available elsewhere at around a tenner is £29.99 here. The outside area is also half empty. There are some lovely plants but again, the prices are high. We are wondering if this place is being run down to sell the land. What used to be a real treat to visit has become an unpleasant experience, we won't be going again.

Over priced (£10 for a jacket with cheese and beans and £6 for a kids sarnie box) run down, less than average quality food. Soft play smelled like old milk and half of it was taped off. Leaks from ceiling with buckets dotted around. Don't waste your time or money.