Dobbies Garden Centre Ashford in Ashford

Avoid like the plague!! Service is so unbelievably slow. Food not up to much and over priced. Loads of staff but no one serving

Do not waste your money on plants from this store. Poor quality overpriced plants which die after a few days. Poor customer service, slow to respond to emails, no help if no longer have receipt.

Oh dear! We got there at 2 pm for Sunday lunch. What a fiasco! (We have only had lite bites or cake before.) Asked for 3 meat Sunday lunch. Told there were only 2 meats. Said they would give us three slices regardless. We only got two. Then, the vegetables were added. Asked for parsnips, but told they "don't go with this meal." Asked for Yorkshire pudding, only two left. After an age of faffing, we got the food on our trays. Then went to hot drinks. It took 5 minutes to get served. There was only one person in front of us. Our dinners were going cold at this point. (They were not exactly sold steaming hot, though) Then over to till to pay, again waited 5 mins for till operator to come to the till. Finally sat down with food. Stone cold, not very nice, Yorkshire pudding was so tough you couldn't chew it. Needless to say, it was an awful experience for what should have been a nice lunch. Will not bother again.

It was amazing service. Breakfast was fantastic. It was good because I have children with allergies. The meal was great

Nice shop to wander around, however the cafe is dreadful. Went this morning for breakfast- they ran out of bacon, said we would wait, then no scrambled egg!! Seriously! They gave us an alarm box and said they would let us know when ready. After 20 mins my husband went to see what was going on, apparently the boxes don’t buzz where we sat in the restaurant!! So our food was just sat there. Ordered to mini breakfasts - one without beans - both had beans, one breakfast roll with sausage bacon and egg, and it had no egg!!! Very pathetic portions and to take so long and get 2/3 wrong. One lady was very nice, another seemed a real unhelpful jobs worth. They need one person who can actually organise them, as service was poor and ridiculously slow.

It's much better now that the coffee shop is open which means that you don't have to spend as much time standing in a queue as you did before. The staff are friendly and the coffee is good but the cleanliness of the toilets leaves a lot to be desired, which spoils all the enjoyment of the coffee shop. The garden centre itself is well stocked and dog friendly.

They catered for my children that have both wheat, egg and milk allergies. The service was great and my children enjoyed

Everything dirty plates cups trays tables chairs floor has gone downhill - not much food from menu available - ended up having cream scone quite salty but ok

My friend & I went for breakfast today. We waited 55 mins to get served then was told that they stop serving breakfast at 11.30 (breakfast starts at 10.30) They don’t replenish the food so we were told we would have to have what was left. The food warmer was broken & there were only 4 staff on duty, 3 of whom were very apologetic & said it was due to staff cuts. When we eventually got our food it was luke warm but if they hadn’t offered to keep it on the hot plate until we eventually got our drinks, it would have been cold. I appreciate that it was Mother’s Day but they should have been arrangements for more staff. I spoke to the manager who was in the kitchen on her own! We were served by a very conscientious young man called Tristan who was very apologetic & adjusted the price as we hadn’t had a full breakfast. I would not recommend this establishment.

This is more than just a garden centre. OK, you can get everything you need to keep your garden looking good but there is also a supermarket, and you can also buy books, cards and gifts. There ism also a restaurant. Dogs are allowed inside the garden centre and also at the tables on the patio outside the restaurant but I'm not sure about inside the restaurant.