Dobbies Garden Centre in South Staffordshire

Dirty floors, disgusting toilets, tables full of dirty plates and food. Lack of choice and expensive. No staff to help, took 10 minutes to get served a cup of coffee. Avoid ☹️

On arriving for a coffee and chill, every free table was covered in dirty cups and plates that hadn't been cleared away. This amounted to at least 20 tables. No sign of staff to clear away and maintain cleanliness. Avoid this place

Tasteless coffee with thick skin floating . No buy one get one free scones left at 2.45 !! Offer starts at 2pm & it definitely wasn’t busy . Overpriced poor selection of afternoon cakes left . Definitely will not visit again 😖

Avoid!! Every table was dirty with crockery All staff behind counter All the cake stands were empty (12.30pm) Drinks fridge empty Nothing good about this place

We have just got back from breakfast with Santa and we had so much fun I wanted to do this straight away as I think we found something rare. We have three children under 5 and what most places seem to have forgotten Dobbies had spot on. What children need and want is time. We got there and they had a relatively small sized group which was perfect as the children all felt special. Breakfast came out very quickly tasted good and could be eaten straight away all very important when you have very little ones. Santa came out and said hello to each child straight away which meant there was no long wait or tears they all got attention quickly and immediately. They had set up a crafting table which was great as all the kids loved making elf masks and Santa came round and spoke to each child several times. He then played games like 'Santa says' and then each child got to go up individually for a present and a photo then they gave plenty of time for family photos. Photos were taken by us and the elves but no 'professional' photo which was great as it was just so inclusive and didn't feel like a money making exercise. Thank you for a very magical morning making memories which is what Christmas is all about.

I would avoid the resturant, last time we went in the summer all of the tables where dirty and had dirty plates on ect, called again at 1.55 after waiting for 10mins in a never ending line ended up with 2 coffees 1 peice of cake which came to 10.89 coffee was cold and undrinkable, and the cake was cheap the worst I have ever tasted it was lotus biscoff, had no flavour what so ever. The table again was dirty and so was the carpet .There is never enough staff 2 people left the line before being served, go to the pub next door or the garden centre down the road I think it's called Pipers much better customer service and a cleaner environment.

Needed to visit Dobbies to make a purchase so thought we would stay for Sunday lunch Very expensive at £12.99 for a cafeteria style roast beef dinner, made up of several items from the freezer and packet gravy. The staff were friendly and kind but service was a bit chaotic with different staff serving hot and cold options. The deli section looked very nice and probably would have been a better option with items being freshly prepared for you. The seating area is in need of a revamp.

Had some toasties. The food was fine. But the cafe was uncomfortably warm with no air movement. I had to buy some fans from The Works. It was almost like we were sat in a giant greenhouse.

Seriously underwhelming! I had a toastie which was underdone, the bread seemed cheap and the ham and cheese tasteless. However at £7.95 not a pricetag that reflected the offering!! The mocha again was lacking in any flavour and very bland. The only saving grace was the raspberry ripple cake. My husband did enjoy the carrot and coriander soup. Although the staff were pleasant and seemed hard working, the floor was full of crumbs and food debris and needed sweeping.

Caroline in the Resaurant at Dobbies Shenstone what a lovely lady, could not do enough to help with me as a customer. She is a absolute asset to the restaurant 100% customer service

Had a fantastic day the 2 ladies doing the event was fantastic my 4yr old loved it and it's value for money highly recommended for the children

Had a walk round the garden centre a bit pricey but lovely things, booked afternoon tea absolutely lovely, clean and welcoming, staff were friendly especially Scott who was so polite and couldn't do enough for us, so well done Scott if only more people were like you, perfect afternoon highly recommended.

Passing through and stopped for lunch. Chaos and pandemonium at the counter. Some chap who seemed to be in charge has the rest of the staff tripping over each other. The food, well that was a disaster too. I ordered the Steak Pie, was asked if I wanted chips or mash, I asked for mash. My partner ordered the Hunters Chicken. We were given a buzzer and told to sit down. The buzzer buzzed. My Steak Pie arrived upside down (maybe it was antipodean) and I had both chips and mash on the plate. My partner’s Hunters Chicken was bone dry and needed a saw to get through, and, the broccoli was stone cold. We’ve previously used the place for tea/coffee and cakes and all was fine. In future we’ll stick to the tea and cakes.

Service was abysmal & they'd run out of most things it seems, even though it was only 2:30! So, neither I nor my husband had our 1st choice. In all fairness

The caffe is way over priced. Staff are lazy and slow. Tables need cleaning. The actual garden centre is expensive.. the in store Sainsbury’s is squeezed into a small area. The centre is a nice place to visit. Expensive. Staff need training to smile and be more friendly with customers. The garden centre is clean apart from caffe. Well laid out. If I had to say anything, it would be expensive, caffe unclean need staffing with friendly staff,

I wanted a cooked breakfast and knew they stopped serving at 11.30. I got there for 11.20 and there was a couple in front of me. They had to have eggs fried for them as they had run out. When they were served I waited my turn only to be left there. The one lady was busy with an order and the other lady (Natasha) walked in and out of the kitchen a few times and filled up a machine with a jug of water. She knew I was waiting as she looked at me. When the other lady eventually came over she said to me this is all we have left, we finish serving at 11.30. I said I’ve been here for almost 10 minutes can’t you get an egg fried? I got my breakfast albeit 1 item short as I didn’t have tomato, mushroom. I had an extra rasher of bacon. My point is breakfast is served until 11.30 everything should be available up until then even if you have to order it and wait for whatever is needed to be cooked. Go early to avoid this disappointing service

Went with wife and our cockapoo, to have a breakfast, the restaurant area was full but there were only 3 tables for dog users but 2 of the tables were full with non dog users. They should make known that these tables are for dog users only. We had to wait whilst these people had finished their meal. The service and was good but a bit pricey for what you get, Doubt if we will return for a meal there for a meal

Took my partner here as part of a celebration and was hoping for a little more than we received. There was very little effort put into the presentation and the sandwiches were just the basics, would have been nice to have had a little luxury for the price but alas not. The scones did actually taste a lot better than they looked and the little chocolate cake pieces were very rich indeed. I did order decaf coffee and vegetarian but my booking was never referenced. Overall, would we do it again, nope and a little overpriced for what it was.

Went to Dobbies for what turned out to be a successful shopping trip, and wanted something to eat and drink. Went to the cafe upstairs and left thinking it was nice. We had a ham and mustard baguette and bacon, cranberry and cheese toastie. Both were full of flavour with ham and bacon that tasted really good. My flat white coffee was one of the best I have had. Well worth a visit if you are in the area and wanting a snack. They also do a small selection of hot foods such as pie and chips or lasagna and have a separate selection of food for the little ones. They are also dog friendly.

Attended this afternoon with friends Queued for 30 minutes to get served which was bad enough ( people working hard but not enough staff ) Finally served and wanted 2 cream teas ,managed to get the last 2 dried up scones ,be it with no...

Visited here oh dear over priced not much in there For Christmas ideas One cand cane 99 p Pack 12 cheap Christmas cards £3 . 50 as example Cheaper b and m

They say support local, but then with the poor customer service you get from Dobbies, makes you think twice. When will these UK companies learn, if they want to survive in these times, they need to up their customer service. Order placed, now missing and...

Friendly staff and good food. One way system up to cafe and tables well spaced. Table clearing very poor

Visited during the eat out to help out scheme as it was a chance to catch up with friends. The cafe is well spaced out regarding Covid 19 requirements, the only problem was a sign at the bottom of the stairs asking people not to...

A pleasant place just to spend a bit of time out and have a snack. The café has been well organized to adhere to Covid guidelines so that now all food is brought to your table. We had toasted sandwiches which were hot were a...

Very quiet and centre marked out for distancing and sanitising stations available Did not visit the cafe but it was open. Purchased from ripples and bookshop. Looks like there has been a run on plants and many spaces, same with chippings.

Nice selection of slate today and bought some bags. Did not visit the cafe today but did so last week. Dobbies are spending some time getting the stock together since purchasing this site. Plenty of free parking but get in early to get a space.

I had time to burn today and fancied a cooked breakfast, so set off for the Gailey Island as there was the Spread Eagle Pub and Dobbies Garden Centre there. In truth I was destined for the Eagle, but a deceptive entrance led me to...

Called in for a good look around the Place for a few plants for bonsai material, ready for the spring to arrive, so thought we would try out the cafe, I fancied a cake and a tea, partner fancied something a little more, now dont...

what can one say for £9.95 i got fish and chips the fish was past dead and stone cold the chips were at best warmish but so many i could them on one hand so for 9.95 i had nothing to eat and i will...

we went for breakfast at Dobbies, lovely food, friendly staff. Very good selection for a full english

This is our stop between home and Holyhead. Generally for breakfast but this time it was lunch. It’s clean, convenient and a classic menu. We’ll be back.

Would not recommend absolutely disgusting I've tasted better buying from a supetmarket I would not recomend going whoever's made these obviously has no experience

Perfect! On 16/2/20 we held my Dad's wake in the restaurant at Dobbies Gailey. This was afternoon tea for 22 people in the "screened off" area and so appropriate for Dad who loved nothing more than tea and cake in a garden centre or tea...

Was really looking forward to catching up friends with a bite to eat. Cakes and hot food all looked nice but service was very slow and trying to pay further delayed getting to the table . Had to collect some ordered food (sandwiches and chips)...

Saw this advertised as a vegan treat Well it certainly was that the food was lovely only thing I would suggest is a little pot of vegan mayonnaise as some people may like this if new to being a vegan But so so tasty staff...

Stopped off in the week for jacket potatoes with fillings and pots of tea. Service was very slow. When the food arrived it was well presented and tasty. The garden centre itself is interesting with plenty to see albeit they were clearing away Christmas stock...

Had an amazing breakfast , gluten free which was the best ever . Would highly recommend it We were served by a young man whom was very helpful !

After last year's visit we returned again for our annual Christmas family meet up. And again we were not dissapointed. Great food great service great value Congratulations to all involved. We will be back!

Stopped off for breakfast as passing - and wished we hadn’t. After a 20 minute wait in a very slow moving queue we were served by a very disinterested waitress who flung some food on the plate - needing us to tell her what was...

Visited Dobbies at Gailey with some friends and we had a fantastic visit. First of all the garden centre is full of fantastic Christmas displays with lots of choice for decorations this year. We then visited the Restaurant and had a fantastic meal, drinks and...

I stopped off on my way elsewhere for a coffee and snack as I hadn't been here for a few years. Everything is geared up for Christmas now as far as the eye can see. Some lovely and unusual items to buy. In the"Seasons kitchen"...

We stopped here with a coach party on the way to north wales for a bite to eat. We ordered filled baguettes which took ages to be made and although reasonably filled, the baguettes certainly werent fresh. The garden centre itself is well presented and...

We had a fantastic visit to Dobbies in Stafford. The garden centre is well stocked and plenty of Christmas items available already. We then went on to visit the restaurant, food was excellent. The restaurant was really busy but we got served very quickly by...

We feel like regulars here although we live 100 miles away... it’s our go to stop off when heading for Holyhead though this time we were heading for Cumbria. Two breakfasts were consumed. Yum. We’ll be back!

We enjoyed a really nice visit to Dobbies in Gailey. Staff were all really friendly and helpful, nothing was too much trouble. Food was hot and fresh. Coffee was good too. Cakes were amazing!! Defiantly worth a visit or two!!

After a wonder around the garden centre had a bite to eat. Lots of options various hot and cold dishes good value for money

Visited the garden centre and cafe today for the first time with my Mum, we queued for food at around midday and was very disappointing. I chise Spinach and Mushroom Quiche, Chips & Peas the pastry was like eating cardboard the filling was dry, chips...

Cafe on first floor. No signage to lift at stairs to cafe. If it is for the public. Toilets dirty. Cafe tables piled up with dirty pots. Avoid

We recently visited Dobbies in Stafford for an afternoon tea with our two children. We really enjoy the afternoon tea, so much variety of food. Very enjoyable. The staff were all very helpful and friendly and the manager popped over to check we enjoyed our...

Having visited for afternoon tea last year and being very impressed decided to revisit with friends to celebrate a birthday. Wish we hadn't bothered. Nothing like the quality and amount we had last year. You are supposed to receive a selection of sandwiches. I indicated...

Spent 20 minutes waiting to be served , I was at the front of an extremely long queue , I asked for 2 bowls of chips ,the young lady went to the kitchen asked a man to come out and help he served people behind...

visited a couple of days ago with elderly relatives jacket potatoes were cold and cutlery dirty i couldnt be bothered to complain as it was my first and last visit and there are better garden centres nearby which have higher standars and lower prices

Very dissapointing lunch, much better lunches on offer at garden centres nearby. I was concerned when approaching the counter to see a range of pre prepared sandwich filings with ice cream scoops ready to go. After waiting to be served for a while we made...

Wonderful afternoon tea. Could not have asked for better service. Food was lovely and plentiful. Brilliant variety of food especially for my 2 granddaughters. Lady who served our table was so friendly and couldn't have done any more for us - Thursday 13th June 4PM....

We were a little early for lunch so happily had toasted teacakes for three and coffee. We paid and the lady at the tea asked us to take a seat and she would bring the tea cakes over which she did and invited us to...

Long wait for some sandwiches and bowl of chips. Chips were disgusting, cheap chips burnt and cold. Salad dried up and presentation poor. No saucers available, no knives available.

I have given the restaurant a 1 and it is not worth even that. We visited at 13:45 on a Monday and there were no tea pots for self service. Only small tea cups and no saucers. No butter or serviettes. I asked for butter...

This is a convenient stopping point for us when en route to Holyhead. Excellent breakfast, free hot drinks for Dobbies card . holders and, oh, a garden centre attached too. A regular haunt. And we keep returning so it must be good!!!!

Enjoyed a lovely afternoon visiting the garden centre in Atherstone. So many gorgeous top quality plants and shrubs. A little more expensive than you’d find elsewhere, with supermarkets et al selling reasonably priced plants etc. You could not fault the selection and quality. There are...

Had an absolutely lovely time having afternoon tea with my sister and mom. Everything was freshly made, sandwiches, cake, scones, brownies, cheesecake and chocolate dipped strawberries. My mom and sister are the tea drinkers and loved their individual teapots which made 2-3 cups each. We...

It was drab.... A sandwich with salad it was awful, tasteless it cost a lot of money for 2 sandwiches and coffee...

This is a convenient stopping point for us when en route to Holyhead. Excellent breakfast, free hot drinks for Dobbies card holders and, oh, a garden centre attached too. A regular haunt.

Whilst the Santa was truly excellent that is all the positives gone from our visit unfortunately. Our online booking was lost so no table had been set up for us and even after being 2nd in we were made to stand and wait til last...

Every year we meet up with my brother and his wife for a Christmas lunch at a point halfway between our homes- in the Telford/Gailey area. Over the years we have visited lots of pubs including the one at Gailey. I was unable to book...

We visited today with our children aged 9 and 3. We had pre booked to see Santa and had an amazing time. This is such a lovely garden centre anyway and has a lovely cafe and very welcoming however today it was outstanding. The grotto...

My friends and I at the start of our holiday visited this establishment. The store its self was fab, however the restaurant was very disappointing. Jacket potatoes were hard and cold, Christmas dinner was on offer however there was no turkey just Cumberland sausage. However...

We called in for a quick coffee. The shop had lots to look at, and a good selection of plants. The food is excellent but I noticed that the washing up needs some attention. Dirty marks on plates and cutlery. But all in all we...

we had the afternoon tea deal which for us was cheesy chips and drinks and we liked the fact that they were doing 2 for 2 for 1 cream scones which were very tempting but we could not manage after the loaded plates of cheesy...

Took my mom here for an afternoon tea, was greeted by a waitress right out the lift and told her we had ordered an afternoon tea. She took our name and escorted us to the separate area laid out for it. She was so friendly...

We went here for a family afternoon tea and it was fantastic. Special little seating area laid out for it. Great value for money, so many sandwiches and lovely cakes we couldn’t eat it all and were given a box to bring the rest home!...

I decided to treat my mother to afternoon tea and I must say what a splendid and delightful choice it was... and we will definitely be visiting hear again.. the choice of cream cakes, scones and sandwiches were absolutely delicious not forgetting the endless cups...

Visited today for lunch with family. Caters for all tastes with some great food offers. Food freshly prepared. Chef was really helpful with one of us who needs a gluten free diet. This was much appreciated. Would definitely recommend. We will be returning as this...

Pre-booked the luxury afternoon tea for 2. On arrival, we were shown to our table by Sandra, who asked us what hot drinks we would like. We found the food very good, there was a good selection of sandwiches which were fresh. The vol-o-vents were...