D'nisi Hamilton in South Lanarkshire

Dnisi never fails to please! The food is always fresh, good quality and delicious (their soups are wonderful - just like you would make a home). Nice place to catch up with people in clean surroundings with friendly staff. Cakes are also good and there is a wide choice of foods on the Menu, which offers value for money too.

As always, great coffee with multiple options to suit all, including lactose free milk. The menu has so much to offer, I'd recommend the nacho's, a personal favourite. A huge cakes selection to go with all the coffee's on offer. Most importantly of all, the friendly & supportive staff, truly have become friends over the years.

Really nice brunch. Had the cheese toastie with side salad. It was delicious and a really nice flat white. Great service and friendly staff.

Visited on Sunday morning for breakfast with my husband and daughter for the first time and was not disappointed. Full breakfast was very tasty however the bacon was slightly fatty and not as crispy as would have liked (not the biggest deal) my daughter said her pancakes were the best she had tasted and my eggs benedict was cooked to perfection. Staff were very friendly and welcoming, overall a great experience. Wish we knew dogs were welcome, will be sure to return soon with our furry friends.

19/3/24 Went in for breakfast after a trip to the barbers.Never been in before.Ordered and breakfast roll and a coffee and went and sat down.Very cosy inside and was a lot bigger than I expected as the shop unit goes right back.My new favourite coffee shop in Hamilton.

Older member of staff unlocked door but left it closed, then sarcastically said the door was open! Not the welcome that we expected! Vocal about just being open and serving certain items with the full breakfast! Couldn't fault the food when it came! Just the services when we 1st arrived!

The older staff member who served my friend and I, insisted that although I was ordering extra and that we were paying separately for our food and drinks, that we had only to use one tray because she has to collect them. We were then ordered to give drink orders when I requested a scone.When my friend asked for a jug of hot water because she liked weak tea, she was told to take the tea bag out earlier. This abrupt and rude manner continued until it became obvious that another tray would be necessary. My friend and I spread the load between two trays. We are both elderly and have arthritis, so carrying one heavy tray would have been difficult. This member of staff never took that into consideration. I have always enjoyed the food and service at D'nisi, but this member of staff would put me off going there.

Been here plenty times before. Whenever I visit Hamilton, I will come here for a breakfast and/or a coffee. Service is always excellent very polite and friendly staff. They were always so helpful with my elder grandad when he came in. Coffee is beautiful, I just had the special blend which is also lovely. Breakfast I can only speak on the bacon and maple syrup pancakes which I highly rated. I would highly recommend to anyone. If I come to stay or visit Hamilton I will always stop in and if I am with someone I will drag them along.

Dnisi in Hamilton was amazing. We have great service from a lady called Sharon. She was very attentive and gave us all the options for our brunch. Very very helpful! I have not had service like that for a long long time! Loved it!

Found this place to be on the expensive side. ie. 2 coffees pancakes with chocolate and Strawberry. Pancakes with Maple syrup, 25pounds Total???

Came with family and we all had lattes and scones. Staff were so lovely and friendly and extra helpful. Place was very clean and has indoor and outdoor seating. Scones and coffees both really nice.

Best tasting scones and Dog Friendly . What tops that? Very partial to a good scone and have always ranked D’nisi as the best place by far. However, the Royal scones from the Hamilton cafe have to be the best of the best. Great size, packed full of fruit and extremely tasty. Good tasting coffee to add to the mix always welcomed. To top all of this off, the front inside section of the cafe is dog friendly, so it means I can bring my dog along. She’s always welcomed and gets lots of cuddles!. It’s a very busy cafe, so at times you do have to wait, but it’s worth it. Highly recommended if you love great scones.

Frequently visit with my mum. It's our favourite place in Hamilton for a catch up. The decor is stunning very relaxing and peaceful. The ladies are always so pleasant especially the blonde lady I'm sure her name is Sharon who goes above and beyond. We are always greeted with a smile and the staff can't do enough to help you. We normally get a toastie and soup ( home made soup is TO DIE FOR especially the sweet potato) but equally the home made pancakes are delicious and the scones. Could not recommend this place enough

I have just been served the worst breakfast ever. My sausages, bacon were only just edible with no colour on them at all, my potato scone had a dip of grease in the middle, my black pudding was inedible and my toast was hard as cardboard The lady who served me immediately told me that my breakfast would take 10 minutes and I said that’s absolutely fine - I would hope if cooked fresh that it would take time - she then proceeded to make my coffee and I asked if I could have it when my breakfast came. This seemed a difficult request for her to deal with saying how they had only opened 20 minutes ago and generally making me feel very unwelcome as if it was my fault? And then the food arrived! Really dreadful and completely rushed without care taken over the cooking. By this time I couldn’t be bothered even complaining so just left

Visited with my mum and daughter, Had the chilli nachos, Kids meals not on menu, you have to ask what's available, which in a busy queue isn't ideal It was busy though, lots of cosy booths. First time visiting and will be back!

Food was good and it’s a cosy not so little cafe!! One member of staff was a little off ( matter of fact) I would say!! Will still return, hasn’t put me off!!

Our go to place when visiting family. It has great food and exceptional coffee with attentive proffessional staff. Well worth a visit or two.

Popped in having went out a walk on the public holiday. Felt very unwelcome almost immediately by two out of the three staff with them clearly attempting to deter us staying. They told anyone who would listen they were trying to shut, the cafe was mobbed!!! Not sure why they opened If they don’t want customers. I like to support local businesses so have been in before but noticed the staff appear unpleasant at times but put this down to them being stressed or busy however this is the last time I will visit.

Was in with a friend for breakfast, despite the fact it was very busy service was great. I had a full breakfast thoroughly enjoyed it, coffee was fantastic. All the staff were well on top of everything and very attentive. Will be back!

Lovely little place Had a quick lunch here with my boyfriend, some kind of loaded chips if I remember correctly, delicious they were , decent portions sizes , fast service and attentive- great little place right in the middle of Hamilton on the main shopping street close to many shops and amenities

Order a coffee and you'll be asked if you want to try the Guest coffee...it's 20 pence dearer. And you'll be asked if you want a medium when it's dearer than normal etc Order a Decaffeinated tea and you'll pay 20 pence more than non-decaf DESPITE THE FACT THAT DECAFF SHIBUI TEA IS THE SAME PRICE AS NON-DECAF...I phoned the main supplier, they told me it's the same price for business or residential orders Limelight Cafe round the corner has better food and more honesty!

At 0845 on a wet and cold morning it was nice to find somewhere open and with a nice warm fire. However, the person on duty was not very welcoming. I asked for porridge from the menu but was told unavailable. I asked for the yoghurt from the menu but also unavailable. " Nobody wants it...." Well why have them on the menu? Had toast, which was nice. Coffee is also quite expensive, especially if you want a double shot. So nice, environment but would benefit from being more welcoming and with some healthy options please, as advertised.

A great return for a superb lunch/ afternoon tea, The staff are so welcoming and the food is wow. I have been labelled a "sconeaholic" by family and friends and with me they all agree this is number one - especially the new triangular speciality scones, generous amounts of tea and I am told the coffee is tasty too. Keep up the good work girls.

My mum and I popped in for a nice coffee and some cheesecake and very nice it was too.I had peanut butter cheesecake which was delicious, and mum had the orange which I tried and it was lovely too. Huge slices - great value. The coffee was good too (lattes).I like coming to this place because of the atmosphere. It’s always fairly busy when we come, which i think is a good sign. The staff are down to earth and genuinely friendly rather than that false way and over the top way some can be in coffee shops. Sharon and Lynne always have a nice word to say and a wee bit of a laugh even if they are run off their feet.Will be back soon :)

We popped into D'nisi for a light lunch. You pick a table then order at the counter which was quite a slow process as each person got their drinks produced by the person taking the order. As we started to order we were told everything on the specials board was off so we all had to pick again. Food ordered and drinks collected we sat down back at the table. The food arrived in about 20 minutes, which was ok and gave us time to enjoy what was some lovely columbian coffee. The food was fresh and nice. My ciabatta was lovely with creamy coleslaw and wedges. It wasn't the best value at £32 for a ciabatta a baked potato and cheesy wedges plus 3 drinks but the food was nice. Bar the small question of value and lack of specials our experience was a good one, would definitely recommend the coffee!

My wife asked the staff in Dnisl coffee shop in Hamilton to take a flyer for an upcoming St Andrew's Hospice event,to which the staff refused.I find it disgraceful they would not want to assist a local charity shop in Hamilton who do great work

This is my go-to place in Hamilton for a coffee and cake. The decor is lovely with a real fire (at least it looks real) at the back which gives a lovely toasty feel on a cold day. Comfortable and clean booths and tables. Also some tables outside.Their scones and cakes are fantastic. Lovely generous size scones and fresh tasty delights. I buy their tea in a pot and it has flavour, which is more than I could say for Starbucks or Costa tea! The staff are welcoming and friendly and are coping well with the changes due to COVID. Great atmosphere and a great find.

If I could give zero stars I would. Visited with a friend today. No one at door. There was a sign which advised sit in customers to take a seat 1st before ordering. . Unfortunately I sat down at a table which still had to be cleared. My friend arrived and after 20 minutes I asked a waitress to clear the table. I was rudely spoken to and told that I shouldn’t have sat down at a table which still had to be cleared. I was unaware that I had done anything wrong and she told me that this was the case since lockdown. As I’ve not been out in 7 months I was unaware of this and there was nothing to say this on entering the premises. My friend suggested that maybe someone should be at the door to escort people to their seats. My friend also pointed out that everywhere she had been had been table service only to avoid queuing when ordering food. We were then told “ we do not have enough staff!” Maybe as sign at the door explaining this would help. This altercation was done in front of customers and made me extremely embarrassed. To top it off the soup I had ordered without bread or butter arrived lukewarm WITH bread and butter! Until there is a change of attitude in the staff we won’t be back.

Ate at the cafe with my mother and father for the first time in years. ordered soup and it was lukewarm. ordered an empire biscuit and the icing was very hard leading me to think it wasn’t the freshest. overall, not the best and certainly not worth the prices they charge. plenty cafes in Cadzow Street offering better. disppointed after this visit.

Was over in Hamilton visiting friends for the weekend and we were recommended Dnisi for a coffee break and I am so glad we were. The coffee was fantastic and the bonus of the amazing apple caramel cake which was gluten free which made for a happy coeliac!.Service was super friendly and helpful and I look forward to my next visit.

Went in for lunch and coffee, felt that the system in place for queuing and ordering worked well. Soup and scones were extremely tasty and the toffee cake went down a treat! The shop was clean and tidy and there was a good atmosphere. Staff were friendly and professional, and made a real effort to interact with my son. Enjoyed our visit and would definitely recommend!

I visited d'nisi for lunch with my son, first time visiting an was very impressed with the whole set up in these unusual times, i was asked to take a seat an was given a menu an asked to order at the till when ready i was also asked if I could wear a face covering when standing in the marked areas, we had the guest coffee which was recommended, we also had spicy chicken in a ciabatta an my son had a chicken wrap an we were impressed with the presentation an the choice of sides we also had fruit scones which were very tasty served with jam an clotted cream will definitely be visiting again good value for money

Post covid this cafe has went downhill, got shouted at twice whilst discussing what to order in the queue. Was told to sit down. So like idiots we sat down. No one came to serve us. I went to the queue, 6 customers later. We ordered the lady put on my order, the crazy till lady told us that menu was for breakfast only. It didn't tell you this on the wall menu. When we got together at the till area I was told I wasn't allowed to stand together ?!!! There was no one else at the till by this point. I started laughing. In the old days there were signs on the door saying No IrishNo blacks No dogs

Nice to see dnisi reopen. With the menu changes and staff who are cheerful as always makes it an enjoyable experience. Well done all.

We dropped in for a coffee today, I was so pleased to see how the food was presented on display. I am a chef with my own company, so presentation backed up with nice food is the key to successful sales. There are so many coffee shops within the area, and most of them I would not purchase food. so well done to the nice staff in Hamilton, keep up the good work. See you soon. P & A

We called in for breakfast, as the place looked nice, and ordered two veggie breakfasts and coffees. The coffee was great - but the food was very disappointing. The scrambled egg was good and obviously freshly made, but our beans were only lukewarm and three of the four veggie sausages were cold (we asked for these to be re- cooked - this was done with an appropriate apology) The original sausages came back properly hot, together with an extra one that again wasn’t properly heated through). We assume they come frozen, but we’d expect them to be checked with a temperature probe! Serving on hot plates would also be an improvement (ours were cold), One slice of toast was burned. The bakery products on display looked lovely - we wished we’d just had a scone! Staff were pleasant and the place was clean and welcoming with a nice warm fire burning at the back. We would return for coffee and a bun - but wouldn’t recommend the breakfast.

This was always our favourite place for meeting for a coffee and a chat. Staff always friendly, premises clean and tidy, unfortunately the last twice we have been in ,had to leave because of the crashing and clattering of dishes. I realise this is necessary to a point, as is the nature of the business, but it was never an issue before.

I go in regularly with my friends at the weekend. The girls are always so pleasant. Serving the best coffee in Hamilton. Relaxing atmosphere for a catch up. Definitely worth a visit if you are in Hamilton

Was in around lunch time. Very busy but was served in a decent time. Great scones, great coffee, lovely staff.

First time my friend an I visited D'nisi staff were very friendly an very helpful giving us a taste of the soups before we decided I had lentil & coconut soup an sandwich an my friend had carrot soup an Crusty bread both were very tasty, we then had a fruit scone an a guest latte which were both very nice the shop was warm an inviting with the fire making it very cosy will definitely be back

I came in around 9:30 on the 10th and the girl who was serving was terrific. Despite the fact she appeared to be in her self she took the time to help everyone despite the store being busy. Her level of service was outstanding and her attitude towards her work was just as impressive.Above and beyond.

Here today for lunch. Friendly staff , good food a bit on the pricey side for the sandwich options. Not small child friendly. The high not suitable you have to wait for a free member of staff strap to the chair. When we asked we're told it was to save space , would not come with small child. The children's lunch sandwich pathetic slice of pan bread with cheese . Good for adults but not for young children. Could do better. Service excellent.

Very Overpriced.The owner fails to fulfill and deliver a service to the paying customer. Better Places Locally.

Charged £3.80 for a bowl of lentil and coriander soup and some smart price brown bread, not the 'crusty ' bread as stated.The soup had been watered down to a point verging on consomme.With two latte's and two scones, the bill came to over £16 This establishment has lost sight of value for moneyThere are several nearby cafe's with better offers As regular visitors, we paid the higher prices due to the quality but this has slipped.We won't be back.

Gem of a coffee shop. Friendly efficient staff, lovely fresh food, def worth a visit. Family friendly and not intrusive.

I visited this afternoon for some lunch. I ordered a soup and sandwich combo, I asked if my sandwich could be toasted. I was charged an extra pound for the priveldge. Daylight robbery £1 to TOAST a sandwich. Overall the found was nice, but thought the charge was not required. Won’t visit again, don’t like being ripped off!!!!!!

I have now been to Dinisi twice and both times have been fantastic.

The staff are amazing and the food is always delicious with the best coffee anywhere go in as often as we can

I've been in here a couple of times and I do not have a single wrong word to say about this place. The good is delicious and the staff are just so friendly. Caught up with friends after the Christmas madness on Saturday and it was so good I went back the next day for more home made soup on the Sunday with husband and daughter. Live the place.

My friends and I recently made a visit to Dnisi one Saturday afternoon. As it being a Saturday it was fairly busy, however the que moved quickly and the staff were very friendly and upbeat. We managed to get a table right beside the beautiful fire at the back.

I and my friends decided to to try something different than our usual in hamilton for a spot of lunch. We decided to try out Dinisi, I ordered a panini with a side of salad and a gingerbread latte and so did my friend but with nachos. Baring in mind both paninis we chose we’re same prices. (Panini with a side of nachos or salad = £5.50) I was charged £10 and my friend £9... for the same order.

First time in Dnisi although I have passed it a few times and thought it looked nice.

Popped in for lunch this week and was not disappointed. The staff were extremely friendly, helpful and efficient. We had homemade soup which was delicious, Thai chicken yummy ! Followed by treacle scones which were very tasty. Will definitely being returning in the future.

Excellent scones and nice coffee. Pleasant staff and nice decor. However if you visit around mid afternoon staff like to start cleaning and mopping the floor. Not only does this convey the suggestion that its time to leave....although its still open for an hour and a half or so.....the smell of the floor cleaning products is rather off putting when trying to enjoy your food. The trays are made from an unusual material which always looks dirty and stained although they have most likely been cleaned.

good food and service freshly made and served to the table worth a visit for a quick lunch local to the shops and station

Recently visited Dnisi in Hamilton with my mum and we love the place. We have been back another twice since. Staff are very friendly and welcoming. Upon chatting with friendly staff member Vikki we complimented her on the scones, to which she informed us she made them fresh every morning in store. Loads of different scone options, my favourite is the raspberry coconut. All are served with clotted cream and jam. Suffice to say the scones are the best we’ve ever tried and will be looking forward to our next visit.

Soup and sandwich deal and a Diet Coke was under £7 good variety of soups two choices per day one normal and one usually a bit out there which I always go for.

Really lovely local cafe. We frequently visit of a weekend and would recommend to anybody looking for a nice lunch or coffee.

Met friend for lunch ordered paninis salad however refused coleslaw as you have to pay extra enjoyed then had fab cappuccino and a fruit scone between us as they were huge what I like is they do not rush you can sit and enjoy fire at the back on a cold day

We have visited this restaurant several times in recent months, for soup, coffee and a catch up. We have never been disappointed in anything we have eaten, and the service is always friendly. The scones are huge, and lovely different flavours. Soup is always a bit different, and very good. I would recommend to anyone.........

Firstly, what I said before about Dnisi still holds the food and coffee are both very nice, tables are clean and the staff are attentive. But their prices are too high. We had 2 (small) white coffees and 2 baked potatos and tuna with a salad (basic salad) , and 2 ginger bread slices, all very tasty but at over £19 imho certainly not worth that. I would hate to see this place go for the sake of a few £ off the bill but with people having to tighten their purse / wallet strings this could happen.

We stopped here for breakfast before heading home.

My daughter and I have went to D’nisi several times and the food is always delicious. The scones are lovely and there are different flavours to choose from. My daughter loves the hot chocolate and they do a lovely cappuccino. The premises are very clean and the staff are always polite, helpful and it’s service with a smile. I would highly recommend lunch in D’nisi

Three of us popped in to get out the rain and managed to get vegan options which was nice, got a soya mocha and vegan empire biscuit, nice service and plenty of seating, it's a deceptively big place!

Stopped off for a bowl of soup and coffee. Today's choice was lentil and bacon or sweet potato and lemongrass. The bowls looked ridiculously small for the price (from £3.30) so I didn't bother. Was invited to try their new blend if coffee. Oh dear big mistake. It was not to my liking however the coffee was served extra hot as requested. The noise levels are awful. The place was only 1/3rd full but everyone was competing to be heard over the piped music. What is the point? It doesn't create an ambiance. Most if the noise came from the queuing patrons. I know you've only recently had a makeover because of the flooding from above. You missed a trick. You should have installed some kind of noise cancelling or baffle material.

Love their coffee and homemade scones , great for light lunch staff are friendly and polite , fab place

Very overpriced for the location. Was enjoying my coffee.When a sour faced member of staff decided to remove my drink from the table were I was sitting, without asking my permission.Dreadful customer service skills.

Fuimos en Hamilton, dieron dos cafés y dos bollos, café bien, scones bien, pero a las diez y media libras debería realmente haber sido camareras en vez de llevar su propia de la mesa

Exhibiting one of my classic cars & popped in to redeem a voucher exhibitors got. I got cakes (love cakes) instead as I had lunch with me. The cakes were put in paper bags with no plastic film on them and the icing stuck to the bag. Sticky mess. What I had was nice enough, pity they can't invest in some cake boxes.

Popped in a few times and always enjoyed.but last visit totally put me off.won't be back.Ordered 3 breakfast plus drinks 24 quid,after a 20 min wait finally arrived and was Cold,we were raging,place wasn't even busy at just after 9am so no excuse.we just won't go in again.

Found this to be popular venue with an adventurous selection of coffee teas and home made scones and other delights. Staff were very well presented and communicated well with all the customers I noticed. Well done all. Highly recommended

A wee while since we have been in for lunch, I had the best soup ever Thai chicken soup -fantastic really tasty. Scones were great too we had one each. The staff were very pleasant and courteous.One thing why the strange headgear doesn't do anything for the whole ambience.

Not been in for a while, but thought I would treat my mum yesterday (Friday). I was served by a lovely young blonde haired girl. I say served...the young girl took the order, made the toastie and the coffee, rung it through the till. She even came round the counter and helped my mum bring the coffees back to the table as I had the heavy bags and she could see my mum was struggling. What annoyed me with this situation was that the young girl ran back and forth doing almost everything whilst 3 other older members of staff stood in sight of the counter laughing and gossiping - they could clearly see the young girl was run off her feet and not once did they stop their chit chat to help. No wonder it takes as long to get an order in. Full credit goes to the girl that served us as despite being the only one working, she was very polite and was pleasant to all the customers. I am sure the young girl was called Amy. She is a credit to D'insi. The older ones could learn A thing or two from this young girl

Visited today with my 2 young nieces. Used to be one of my favourite places but it's just not the same. Ordered 3 cheese paninis one with tomato, 1 tea & 2 on hot chocolates (1 with marshmallows & 1 with marshmallows & cream). Took a bit longer than usual for the drinks and on returning to my table discovered I had 2 creams & 1 marshmallow, no milk & no cup for tea, no napkins. Also we seemed to have a long wait for our paninis. Wasn't particularly busy but staff seemed to be more interested in other things than customers. Too much competition in Hamilton so needs to improve

Coffee is expensive here for the quality you get also I think it could do with a refurbishment staff are nice

I've been coming here for years and I love the recent changes to the decor and seating. Since they removed the dividing half height wall the venue has opened up and the place feels more welcoming and less tight for space. My daughter had the home made lentil soup. She asked if it was vegetarian - she didn't like the creamed tomato and basil offering. This was NOT a stupid question on her part as often lentil soup is made with a ham hough. She said it was quite tasty. I had my usual latte which was perfect. My fruit scone unfortunately was very dry.

My friends and I meet up in D'Nisi regularly. We all have babies and the staff are always helpful organising high chairs and bring our coffees to our table. There's a good selection of hot food, sandwiches, cakes and scones; much better than the standard Costa/Starbucks chains!

Amamzing as always!! Service and quality of food superb as always. The long journeys North are worthwhile when i get to stop off and make a visit. It's a shame the lovely scones won't stay fresh forever, would love to buy them in bulk and take them on the road with me; i will have to suggest a postal service next time i stop by. Keep up the great work D'Nisi Hamilton and see you on my next visit.

Popped in whilst passing through on business and as I always do when up this way I stop in here for a cuppa and some food, I've never been disappointed in here, staff are always helpful and I've always been promptly served by the staff, scones are some of the best I've tasted, and the coffees pretty good too! Wish there was one closer to home for me but it's something nice to look forward to when I'm in the area at least.

This is my favourite place for coffee in Hamilton. Good quality coffee, great scones and good service from staff makes it a lovely place to sit and relax. The recent revamp has made it feel more spacious and comfortable and I would highly recommend it to others.

My wife and I have often visited D'nisi, Hamilton. My wife works locally and can sometimes attend here 3 to 4 times a week at lunchtime. On our last two visits together it has been nothing but a shambles. I firstly have to point out on attending today that my wife easily ordered our lunch and we sat at one of the only cleared tables, however we had to request that our table be cleaned. There was food all over the table, seats and on the floor. As we had already ordered and paid up front as they do in this establishment we decided against our better judgement to stay and have our lunch. The place wasn't exactly bursting at the seems and I'd say it was at 20%capacity. The girl came with a damp cloth, quick wipe, no cleaning product used, didn't bother to lift the sugar bowl or other items on the table and worked her way around them sweeping crumbs into her hand...onto the floor...!!! We had a cold bottle of juice each that we had purchased from the fridge. My wife was then served her baked potato very promptly that wasn't properly cooked, hard in the center and I still left waiting on my spicy chicken panini. After 5 mins we asked about the panini only for staff to say the had forgotten about it...2nd time in my last two visits this has happened. The rude waitress then came to our table asking who had taken our order...we pointed out that she did and she said she didn't recall this. We pointed out she asked me if I'd like salad or any side dish with my panini and I'd requested coleslaw. This still didn't register with her and we got a blank stare. She made a feeble excuse of "must have been distracted" we pointed out we were only people to be served as it was late afternoon and this had happened before. The manager then apologized and left the waitress to deal with us. To say we were shocked by the total lack of professionalism and basic hygiene was an understatement. We asked for a refund as by now the hard baked potato was cold and we had also ordered tea/coffee after eating. We said we'd pay for the two bottles of juice and to refund the difference. This is exactly what they did and didn't even have the experience to provide a full refund and offer any other options to resolve the matter. They also didn't refund the pound coin we flung into their tips bowl. The waitress again apologised and hoped this experience wouldn't deter us coming back...some in house training urgently required. We are both disgusted at they way we were treated and can only recommend that others avoid this place at all costs. We went to M&S where they know how to treat good customers and had a nice lunch.

Can't think of and redeeming qualities with regard to our visit. 15 minutes standing in queue at the counter to give our order to a sullen faced young woman. The way she threw the tea spoons on to the plate was almost comedic. Really have to up their game!

Visited D'nisi recently and was disappointed. We wanted to sit outside, but there was a bird dropping on the table, probably can't be helped, but at the table next to us was an ashtray almost overflowing with cigarette ends. The smell put us off so we moved inside. We ordered, and the woman at the till obviously wasn't listening to my requests. I asked for a toastie on white bread and a cup of tea. Her face was tripping her as she asked me do you want white or brown bread? Then asked do you want a drink with that. Some of the staff were very nice but this one (I would estimate her to be in her 40s-black hair in a ponytail) was miserable. Doubt we'll be back as there are plenty of other places in Hamilton, with more pleasant staff. Food wasn't that great either.

A large bright , tidy and airy coffee shop in the centre of Hamilton, with plenty of comfortable seating (including many 2 seater tables for solos or couples having a coffee) on my visits the tables have always been clean and tidy ( a big plus) There really is plenty of food options available including various paninis, arctic flatbreads(delicious) , wholemeal sandwiches, soups, scones, apple tarts and meringues and they all look mouthwatering. Sandwiches are very nicely presented with a lovely (small) salad and coleslaw in nice pots - I’ve eaten here 3 times and whilst the food costs a bit more than some other shops the quality of the food is WELL worth it. The apple tart is amazing especially accompanied with a wee portion of cream. Coffee is fantastic, my only complaint is that the flat white comes in a small cup. Staff are truely excellent and very attentive and friendly – A wonderful place to relax with a great cup of coffee and some genuinely tasty food.

Visited here with my sister and her kids. Nice cafe, however is very noisy and be prepared to be bumped and knocked by the loads of women with their buggies. Food was nice, good selection of sandwiches, baked potatoes and cakes. Plus they do kids meals and have free wifi!

Right in the centre of Hamilton, a great location serving great coffee and eats. I have coffee there on a regular basis with friends and the staff are very pleasant, which makes difference in this day of indifference in so many places.

This is a popular restaurant with good quality coffee and cakes and a good range of light snacks. It has had a recent makeover which has lifted the interior. The down side is that the ambience is ruined by loud, highly intrusive and tuneless "music". Because of that, I doubt if I will go back, which is a real shame. It is purely for that reason that I feel I can only give three stars and not four

Having heard of the shop having a fresh new look and revamp, I found myself with the opportunity to go check this out. The layout of the shop feels so much better and much more spacious; stepped up to another level.Service, as always, was amazing, Tasmin (I believe the manager) provided a personal touch bringing my coffee to my table and everyone interacted so well.As well as having one of their amazing scones, I found myself having to take a couple of the raspberry and coconut ones away, yummmmmmmmy!!Will definitely be returning when I'm in the area, keep up the great work Team D'nisi!!

I lurve the make over. The seating is much more open and easier to get round. There's more space in the booths. It was quieter than usual today the staff were very speedy. My latte was ready as I was about to pay. There's often quite a wait.Was hoping to try the coconut and raspberry scone but the last one was taken as I ordered The fruit scone was very tasted and my latte was as hot as ai like it. Big thumbs up. I'll be back.

Went in to Dinsi today first time in sinse it's been revampt it's really nice and the service still brill anyone looking for a proper Coffey and great food a must for anytime meet go in!

Been twice, first time food was nice. Server was nice enough Second time woman who served me couldn't crack a smile. She literally looked "dour" I asked her what the soups were and she snapped "there are on the board over there" ...eh, I'm asking YOU, you know, because you work here. My eyesight isn't the greatest and she totally made me feel isolated. Rude rude rude. Be more considerate. If I ask you a question, you make sure you answer it the best you can. That's what you're there for. Food came...average. Overpriced and was nothing special. Was meant to come with coleslaw but mine didn't. Cup of tea was like dish water Cheap plastic cups for your juice. Not even any ice! Plate was greasy. Overall, the place looks like a grubby mess. I know they are having a refurb...much needed!! Personally, I would go somewhere else for a coffee on future.

In on Thursday afternoon waited 25 mins still didn't get served gave up! Never happend beforeas its my usual pop in shop so hopefully in future service gets back to usual would not like to ditch it as staff is brilliant !!

In my last post I advised was coming over to Hamilton as I visit D'nisi's each year. In my opinion great place in Quarry Street Hamilton to go for a coffee/tea or a have quick bite off the menu. I had a good many cups of their Americano and also their new breakfast sandwich great job. The staff there are very pleasant and I also find it amazing having now lived in Canada for 42 year that the regulars always say "THANK YOU" to the staff and the guest are also ack., by a "THANK YOU". Ronnie too bad I missed you, I know you had one employee there for 6 years which is great. The other nice thing is the music very eclectic staff get to choose their music and really gives a whole different twist to a Coffee Shop great idea. continued success and hope to see you all next year.

Had a wee catch up with a friend a coffee and a toastie sitting in sun first time I had been wouldn't rush back

Had a great time at this coffee shop!! Love the coffee and the staff were brilliant! All so friendly and welcoming!! Think I'll need to go back on my next day off

Having stopped by on my first opportunity last year i was in the area and had to pop in again. I can easily say that i didn't leave disappointed and was equally as good as the first time. No matter what time of day you visit, you have to try the scones; unfortunately with so many delicious flavours to choose from it is difficult to narrow it down to a single choice.Make sure you go there hungry as the great choice doesn't stop at scones!!I will continue to use this as a break in the journey when travelling up to the west side of Scotland; looking forward to my next visit already.

I have been coming to D'nisi's each time I fly back from Calgary, Canada to visit family.. My impression great service very polite and the Operations Manager, Mrs. Ronnie Davies, I have had the privilege to meet Ronnie in person. Living in Canada for 42years, also wonderful to get back to see friends and family and have them drop by for a Tea/Coffee and something to eat. Continued success.

This was my favourite place for breakfast or/and lunch in Hamilton but today's experience was not good. First three things I asked forI ordered they had none left. Then we waited ages for the food and then they had only my husbands order and asked me was I waiting for something else which they then made. Upshot was husband had finished eating before mine arrived and I had then to ask for cutlery. Poor folks poor. Sorely disappointed as I had recommended it to my husband as somewhere my mother and I usually eat. Be a long while before I will go back if at all

Went in here this week with my grandkids for a wee hot chocolate and a cake. The place was quite busy but we got a hello as soon as we walked in from one of the girls behind the counter. Hot chocolates were fab. Block of choc on a stick which you melt into warm milk! Kids got cake which didn't disappoint. Staff very friendly, even spoke with kids which is refreshing as most waiting staff just don't make the time. Only complaint would be that the card machine wasn't working but I assume this was only temporary. Will be back!

Whenever I need somewhere to relax I always go to D'nisi. It's my favourite place to go to after work, with good food, hot and cold drinks, and great friendly service.