Based on 3 opinions finded in 1 websites
Opinions
Always a safe choice - great food and service
Alannah . 2024-03-23
MORE AT Google
Poor customer service. Ordered our Saturday night meal at 7:30pm, order was accepted & paid for. Order was due 8:20, then delayed until 9:30pm with update saying they’re busy, ok happy to wait and then 10 mins after the last update they CANCELLED our order having had us waiting over 2 hours! Common courtesy would be to phone us and at least give us the option to pick up surely?? Why take 2 hours to decide you can’t fulfill an order, if demand is too high, have the courtesy to not take the order in the first place so we could have ordered elsewhere!
Caroline Calvert . 2020-10-03
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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290 Opinions
I ordered 1 medium pizza and 4 doughnuts online at 20:48. 37 minutes later at 21:25 the online tracker showed that the pizza had not yet been placed in the oven. I telephoned Papa Johns Penwortham to chase the order, but they did not answer, so I telephoned a second time to be told it would take 20 minutes. Arriving at 22:02, Papa Johns took a total of 1 hour and 14 minutes to deliver 1 medium pizza and 4 doughnuts a distance of 1.9 miles. As a uniformed representative of Papa Johns the delivery person arrived late, dirty, his jeans threadbare, in stocking feet - walking around outside, in the dark, without shoes. I am curious to know where that ranks on the official FSA food hygiene rating scale. The pizza itself was cold on arrival and swimming in grease.