Dixy Chicken in Barking and Dagenham

ordered the food at 5pm, received at 8:30.... what in the freaking world? Then had the nerve to miss out a pepsi and when i called, they told me that nope, the damn driver placed 3 cans in the bag when clearly there was only 2 in the bag. And wouldn't send another one, also lied to me saying that he checked the cctv and the driver put 3 into the bag.... within one freaking minute! I haven't even been on the call for more than a minute with him and this idiot has the nerve to tell me nope, 3 were given and so you have 3, also told me you are free to not come back. What in the world bad service is this? Could any other place be as disgusting and rude as this place???

Ordered our food for delivery at 2:30pm and the driver told us to collect our order around 3:45pm because he 'apparently' knocked on our door with no answer. After asking the driver more questions as we was so confused (the dogs bark at anything near our house, let alone a knock) HE HUNG UP ON US MID CONVO! We managed to get Dixy to send us another driver with our food which arrived 2 hours later. The food itself was beyond disgusting and bags were very much open, which was hardly edible instead of not enjoyable. Would not recommend ANYONE to order food from here.

I could happily mind my own business if the food was ‘okay’ but this was UNACCEPTABLE. The chicken smelt old the chips an odd texture - maybe re fried and then left out. My little sister was concerned when she even opened the box because of the greyish appearance and smell. I ate a couple of bites and this morning I’m suffering more than ever. I tried calling them no remorse, wrote a review on just eat and they replied- ‘do not abuse our staff’ absolutely disgusting hospitality and customer service. They should be shut down smh.

We waited 1 hour and 40mins for our food, when it arrived the delivery driver looked miserable, our cans of diet coke had dirt all over the tops of them, such a rubbish delivery service and food is bad too. We Will not be going back here again.

DO NOT EAT AT THIS PLACE!!! Ordered at 23:50 && it’s now 01:42 - I have had to go and pick my own food up!!! CONSIDERING THE DRIVER WAS AROUND THE CORNER !!! This was told on every call up to the 10th one !!! The men in there are so rude said nothing we can do and was shouting at me. Until my boyfriend stepped in !!! They don’t care that it’s taken them nearly two hours for the food!!! I’m now outside waiting for my food to be ready!!! && all of a sudden the driver is now at my house!! Absolute joke.!! ALL FOR SOME CHICKEN !!DONT EVEN WANT TO GIVE THESE 1 STAR!!!!!!!!

So around 1am I get a knock on the door from the rudest delivery driver I have ever come across, accusing me of ordering a takeaway which I hadn’t! He said he was from dixy in Dagenham baring in mind I live in gidea park why would I order from Dagenham? I told him it wasn’t me and he said that my address has done this 3 or 4 times before! I don’t appreciate this as I’m a key worker and have work shortly. Absolutely disgusted with their behaviour and attitude. Would give a 0 star rating if could.

Absolute joke of a company how long does it take to deliver a meal an he and half later and still waiting for it spoke to them and u just get fobbed of won’t be going back here again

AVOID Placed an order through just Eat, was meant to arrive at 20:10, its 21:00 already - still no order to be seen. Called them find out what happened got lots of 'usual' unrealistic excuses. Don't use this place, avoid, avoid, avoid.

Terrible service, food was 15mins late no apologies & no chilli sauce in 4 burgers which I requested. I ordered online online & phoned the slough Dixy he told me making now but I told him ordered for evening despite this telling myself doing favour making food fresh & delaying myself obviously forgot about my order. Very rude patronising staff really distinctly terrible service & the food was not nice, I would strongly recommend not coming to this shop as I had terrible unacceptable experiences.

I would give this a -5 star rating but it don't exist. AVOID AT ALL cost. Picture shows what was received. Staff are rude and fob you off when trying to get a refund. Food was that bad the bin rejected it. For your own health and safety never order from this establishment!

We ordered our food at 11:50. 2 supreme burger meals. We were told that food was due to be delivered at 13:00. At 13:01 we received a text stating that our food was going to be 20 minutes late. At 13:20 we called the restaurant to ask about the status of the order, the reply we received was that it was en route. At 13:30 we called again. After two attempts, whilst on the phone he called the driver and was told it was delivered given to the correct address but the wrong person, and to top it all off the food was cold. The shop is not more than a 10 min drive I am unable to understand how it was late in the first place and then to arrive cold. We ordered through just eat and have contacted them in regards to the service. They contacted the restaurant who have said that they delivers the food earlier than the delivery time stated and the food was not cold. This is beyond a joke and a waste of money. DO NOT EAT HERE.

I ordered a box meal that should contain a chicken burger meal with three wings. The order came and chips and drink were missing AND I paid £9 via uber eats. The chicken burger was OK and wings were a bit bland. Basically not worth it

Placed an order at 11:30, order had still not arrived 2 hours later. Several calls were made to Dixy Chicken with the staff informing us the delivery driver had already left and the order would be with us shortly. After 3 times of calling we asked for a refund to which the person on the other end of the phone put the phone down on us. Totally appalling service

disgusting wet buns soggy undercooked frozen chips and rude staff when called to complain even when I didn't require other food or a refund just wanted to let them know they were very much denial. oh and my burger on the bottom side had finger holes

1 hour and 40 minutes and still no delivery after four phone calls each time being told the driver was on their way. Never ever order from here.

Absolutely disgraceful bullying an old man with mental health problems. You will never see a penny from my pocket absolute cretin!!!

staff cought picking and spitting on an 80 year old man,should be deported if thats how you respect our older generation

Very small portion of chips and soggy. Burgers were bad - very overpriced.

When I'm in the mood for good old fashioned chicken and chips, this is the place. The chicken breast is really huge and a meal is always worth the price.

We just love this place. the chicken is really tasty, the chips as well, it beats all the other chicken shops in the area and they have lemon scented hand wipes, a must have.

Since this fast food has changed hands it's gone downhill fast 😷it used to be lovely,the chicken was crispy and full of tasty spices.But now,the chicken is wet and soggy,no flavour at all.Bring it back to how it was before PLEASE !!!!!!!!!!

El personal es grosero, dijo que independientemente de su colega dijo en la mañana es sólo para llegar al cliente, para creer en él que cualquier argumento de derecha y dejó que tengas con él. El colega mañana prometió que hará que el pollo no picante para los niños, para llamar un día antes para preparar. . El personal grosero, pero dijo que no es, no puede cambiar nada en el menú. Yo entiendo si no puede cambiar la receta, a disculparse y admitir que su colega simplemente un error. . En su lugar, pero diciendo que su colega dijo que para conseguir un cliente es la peor cosa que puedes oír en un establecimiento.

Always gets order wrong, takes over an 1 hour to deliver food which is already cooked and doesn't even come hot.

Okay but dry and bland chicken.

My 5 year old got food poisoning and we've reported them to the food agency. Absolute crap. Soggy chips, stale & obviously refried (i could tell by the fact there were brown oap chips laying in harmony with newborn chips). Bbq wings & ribs were over microwaved, as soon as they started to cool down they were 'unbitable' rocks plus some of the wings were not even fully covered (thier bbq wings are spicy wings with bbq sauce squirted ontop & microwaved, if you cannot be bothered to sell real bbq wings at least cover the crime scene well). Now, on to my apple pies lol, i didn't know it was possible to have an apple pie that was soaked through with chip oil but they were beyond saving, the apple and the soggy crust tasted more like chips than the actual chips. My bbq fillet burger was the same, just over microwaved fillet in bbq sauce. Didn't eat it. Hard crusty bits of chicken. Sizzler wings were lovely (dad had the runs for days after eating a few wings). Although my order arrived an hour and a bit later than the latest estimate given (they're 2 streets away) i will still give them credit where credit is due, the mirinda strawberry & orange were lovely and the sauces only had a minimal amount of spillage :)

Average food, long wait for delivery

Such tasty chicken highly recommend

I had been given a time for this delivery and had waited the time came and went so i rang them and all they said was it would be another 10 mins not happy.

Great as always and very quick delivery

Original delivery time was 17:15, got changed to 17:25 but still didn't arrive until 17:57 even though they put on the update that food had been delivered. Food was cold upon arrival

Food delivered 40 mins late. Was cold and soggy. Nice sides.

Delivered way before the time and everything was yummy!

Brought the wrong order and 54 minutes later I'm still awaiting the original ordered food.

Food took over a hour and was cold when arrived

Wrap was really sloppy and tasteless the rest was okay

Very bad service almost two hours late

it took 1hr and 25 min for our food to get to us and it was cold. also as a family of 4 with 2 kids under 10 there was not enough chips for the second time in a row of oardering.

Waited 2 hours for a delivery no update from them for the delay

Food arrived 35 minutes late. Food was cold and had to be reheated.

Waited 2 hours for a delivery no update from them for the delay

The chicken burgers wernt spicey like I picked ..the chips tasted of fat that hasent been changed for ages n they forgot the drinks but did bring them bk in my opinion wasted my money.

The chicken burgers wernt spicey like I picked ..the chips tasted of fat that hasent been changed for ages n they forgot the drinks but did bring them bk in my opinion wasted my money.

Estimated delivery time was 01:40am. I instructed the delivery driver to call me upon arrival and not to press the doorbell. Guess what? He failed to follow simple instructions. Quality of food was great, portions are very large and filling.

Food arrived 35 minutes late. Food was cold and had to be reheated.

Estimated delivery time was 01:40am. I instructed the delivery driver to call me upon arrival and not to press the doorbell. Guess what? He failed to follow simple instructions. Quality of food was great, portions are very large and filling.

We have ordered from here several times and have never been disappointed. Food and service is fantastic highly recommend

The food generally was nice, however the Strips had no real taste to them at all but the chicken pieces were really really good.

We have ordered from here several times and have never been disappointed. Food and service is fantastic highly recommend

The meal arrived well ahead of the estimated time which was an unexpected bonus.

the food was not nice it was really grease

the food was not nice it was really grease

The meal arrived well ahead of the estimated time which was an unexpected bonus.

The food generally was nice, however the Strips had no real taste to them at all but the chicken pieces were really really good.

Lovely food as usual. Delivery driver was weird though, seemed very spaced out didn't say please or thank you and thought it was strange he sat parked on my driveway for 15 mins after delivering!

Lovely food as usual. Delivery driver was weird though, seemed very spaced out didn't say please or thank you and thought it was strange he sat parked on my driveway for 15 mins after delivering!

Food was warm delivery was late will not be using again

Food was late, when I called was just told they were busy. Said they gave me free dips as goodwill but already asked for it when I made the order so wasn't anything extra. If they are that busy to let me know then they won't miss my future orders.

Food was warm delivery was late will not be using again

Very hot , crispy chips crispy chicken brilliant , keep up the good work , best Dixy in the area . Don't listen to other reviews . I've never had a bad dixy from here !! 1st class 👍👍🙂

I always request no thighs as I can't eat them and they usually give me anything but... However, I got thighs today so couldn't eat it. The chips were ok.

I always request no thighs as I can't eat them and they usually give me anything but... However, I got thighs today so couldn't eat it. The chips were ok.

Very hot , crispy chips crispy chicken brilliant , keep up the good work , best Dixy in the area . Don't listen to other reviews . I've never had a bad dixy from here !! 1st class 👍👍🙂

Personal de alimentos y Filmó Escupiendo un anciano caballero para expulsar sin ninguna buena razón en este establecimiento halal. No respetan y no excusas el obvio dueño de franquicia y el personal necesita debiéramos. Nunca comer en este lugar en mis viajes.

The behaviour of the staff of this shop was truelly appalling . They bullied an 80 year old man and acted disgracefully .. I have used this shop in the past but wont be in future . The owner needs to sack all that were on duty during this disgusting episode .they spat in his food .. They said it was a joke when someone stood up for the man . I would give no rating if possible on this site ..

Food ok, delivery time terrible

Food ok, delivery time terrible

Use to order from this place a lot, was great at first, then they started to go downhill, forgetting part of your order, and overall just garbage quality of food, after two months of avoiding them, tried them again today and yep, AWFUL, chicken burger was old, wings were the usual, pure orange, stupidly hot style and the chicken was nasty... Shame, there are no good chicken shops around any more.

Use to order from this place a lot, was great at first, then they started to go downhill, forgetting part of your order, and overall just garbage quality of food, after two months of avoiding them, tried them again today and yep, AWFUL, chicken burger was old, wings were the usual, pure orange, stupidly hot style and the chicken was nasty... Shame, there are no good chicken shops around any more.

My order took more than 2 hours to get to me so the food was quite cold. The communication was poor and really wasn't impressed. Not ordering from dixy again

My order took more than 2 hours to get to me so the food was quite cold. The communication was poor and really wasn't impressed. Not ordering from dixy again

TERRIBLE WILL NEVER BE ORDERING FROM HERE EVER AGAIN FOOD IS LIKE DOG FOOD

TERRIBLE WILL NEVER BE ORDERING FROM HERE EVER AGAIN FOOD IS LIKE DOG FOOD

No sauces were given, no tissues and food was cold

No sauces were given, no tissues and food was cold

Food was good, can't expect much for cheap stuff but it was enjoyable. Got here before expected delivery time, great stuff :D

Food was good, can't expect much for cheap stuff but it was enjoyable. Got here before expected delivery time, great stuff :D

Ordered food around 12.30 and it didn't turn up until 14.30! I did get a call to say it would be a bit late and was told there would be some bits added free of charge which wasn't the case, It was just all the things I had already paid for which was quite disappointing.

Ordered food around 12.30 and it didn't turn up until 14.30! I did get a call to say it would be a bit late and was told there would be some bits added free of charge which wasn't the case, It was just all the things I had already paid for which was quite disappointing.

Perfect as usual! customer service is 100% food is amazing! I wont go anywhere else for my chicken!

awful service order never turned up contact just eat help they gave me number takeaway insisted they delivered to my door and no one delivered anything to my door I said to him your driver must have delivered to wrong address but he insisted address correct can see they were unwilling to accept their error so I contact just eat again and they contacted takeaway they said that they will resend order but insisted they will not refund me so I said ok resend order but they have failed again will never order from this takeaway ever again so be warned before considering this takeaway !!

awful service order never turned up contact just eat help they gave me number takeaway insisted they delivered to my door and no one delivered anything to my door I said to him your driver must have delivered to wrong address but he insisted address correct can see they were unwilling to accept their error so I contact just eat again and they contacted takeaway they said that they will resend order but insisted they will not refund me so I said ok resend order but they have failed again will never order from this takeaway ever again so be warned before considering this takeaway !!

Nice meal but chicken touch dry but as always really nice and would order again. Thanks 🍗

Food was lovely and hot when it was delivered. Would order from here again

food is great and so is delivery just disappointed that for the second time in the row I ordered and paid for 12 piece bucket and only got 8 pieces!! other than that it's very good food!

Food was lovely and hot when it was delivered. Would order from here again

food is great and so is delivery just disappointed that for the second time in the row I ordered and paid for 12 piece bucket and only got 8 pieces!! other than that it's very good food!

Nice meal but chicken touch dry but as always really nice and would order again. Thanks 🍗

Food arrived 20 mins early and was lovely as always, my only gripe was the salad which is £2.50 was only lettuce and tomato, no cucumber, which may seem a small thing to most people but being pregnant and trying to eat slightly healthier it was very disappointing and made my dinner very bland. Everyone else had a lovely dinner!

very nice food and quick delivery very pleased

I placed my order the time it said it would be here was 13:00 but I didn't receive it till 40 to 45 minutes later after the delivery time FYI I'm not very happy.

I placed my order the time it said it would be here was 13:00 but I didn't receive it till 40 to 45 minutes later after the delivery time FYI I'm not very happy.

Food arrived 20 mins early and was lovely as always, my only gripe was the salad which is £2.50 was only lettuce and tomato, no cucumber, which may seem a small thing to most people but being pregnant and trying to eat slightly healthier it was very disappointing and made my dinner very bland. Everyone else had a lovely dinner!

very nice food and quick delivery very pleased

Arrived late and was cold. They never put mayo in the burger but this time the burger suddenly contained mayo. I cant eat mayo so i phoned the store and the guy said its my fault. when i said to him ive ordered off you many times and its never had mayo before he said it depends whos in cooking what goes in it. sometime we put chilli sometimes we dont. you cant pick and choose what you put in the products and change them without informing customers. i asked them to change the burger and they said they would send a new one out but it never arrived. never ordering off them again.

The food arrived over 20 mins late and was cold. A portion of chips and nuggets were missing and also dips that we had to pay extra for were missing too. been trying to phone the store to speak to them about this but no answer for the past 10 mins. Never ordering from these people again. Even 1 star is too much for this service.

The food arrived over 20 mins late and was cold. A portion of chips and nuggets were missing and also dips that we had to pay extra for were missing too. been trying to phone the store to speak to them about this but no answer for the past 10 mins. Never ordering from these people again. Even 1 star is too much for this service.

I've been prompted to write a review despite my food not being delivered yet. It is 3:10 pm and i ordered at 1pm. Therefore i cannot comment on the food quality due to the lengthy service. Over 2 hours.. Really?!

Wow very impressed, great tasting food and prompt delivery highly recommend

I've been prompted to write a review despite my food not being delivered yet. It is 3:10 pm and i ordered at 1pm. Therefore i cannot comment on the food quality due to the lengthy service. Over 2 hours.. Really?!

Wow very impressed, great tasting food and prompt delivery highly recommend