Costa Coffee in Barking and Dagenham

Music is too loud in the morning - A cafe should be peaceful in the mornings but they always put music on. Suggestion is to put music on from 12pm. alot of people come to the cafe in the morning for a quiet coffe, catch up with work take a meeting call etc. this is the only costa I have been to that has the music on from 9am and that loud. Please change this asap

Yesterday we visited this cafe to buy drinks and use the toilet. Let me start by saying that I had a hard time figuring out the code on the toilet and the staff didn't help me, a guest and this hole helped me open the door and for that I thank him. The toilet inside was dirty but ok, maybe the staff doesn't know how to maintain cleanliness and hygiene. But what brought me to tears was the situation when I was already inside and some man started to open the door to the toilet, I told him it was busy but that didn't stop him and he opened the door anyway. It was a shock.The staff didn't care. My berry drink tasted awful, tasted like the sugar syrup they give people in hospitals to check them for diabetes my boyfriend had peach tea and it was also awful, we had to throw it.

As always, my hot drink was delivered in good condition as it was packaged well, no leaking. Thank you.

very nice him bring my order very good condition

Delivered in time and tasty. Thank you

Chai latte was great. Prawn sandwich was ok but definitely not work almost £5. Delivery was good, the drink was fully secured and none had leaked out. Thank you.

Lovely gentleman delivered my order. I liked how they put two lids on my coffee so no non-got spilt excellent hot still delivery Guy was lovely asked me how my day was and disabled. Means a lot, thank you.

I am writing to formally escalate a serious complaint regarding a staff member at your costa in barking right infront of barking station, identified as the lady with red hair. Her repeated rudeness and unprofessional behavior towards me and other customers have become unacceptable, and I am prepared to take further action if this matter is not addressed immediately. I frequently visit Costa to work, often spending long hours there while consistently purchasing food and drinks throughout the day. Despite this, this particular staff member has repeatedly confronted me about using the restroom, implying that I am not a paying customer. I fully understand that Costa requires a purchase for restroom use, which is why I always buy something. However, I do not see why I should be subjected to unnecessary scrutiny and rude treatment every time. I am also pregnant, and while my pregnancy may not be immediately obvious, that does not give her the right to be rude or dismissive toward me. I use the restroom frequently, as is expected during pregnancy, and I often misplace my receipts in the process. That does not mean I am trying to take advantage of Costa’s facilities I am a loyal paying customer who follows the rules. I have ignored this treatment for far too long, but I have had enough. I have also observed that she selectively chooses whom to be polite to, which further proves that this is not just a misunderstanding but a pattern of unfair behavior. This is my formal notice that if this issue is not taken seriously, I am prepared to escalate it further, including pursuing legal action for discrimination and harassment. I expect a prompt response outlining the steps you will take to resolve this matter. Ignore this and I’ll take it further………. Sincerely,

I always enjoy hot chocolate in here and the service was so fast. Love it, thanks

Lady with red/ginger hair is very rude. I gave her the benefit of the doubt the first time cause everyone has a bad day, but she has no customer service skills

Drinks are good but when I asked to use the toilet they said I needed to buy something, I was already a customer sat down with my friend. I said this. And I was ignored. Then I asked again and the girl in a Hijab rolled her eyes at me and finally gave it to me, I didn’t know asking to use the toilet as a customer was a crime. Felt very ignorant.

wrong items melted and crushed items

It wasn't delivered but I was charged.

a old red hair woman tried tonkick me and my friend for no reason

Ordered Iced, received a hot drink half empty. Just Eat won’t refund either! Terrible.

A cake is missing and my hot chocolate was half full

Good delivery. The hot chocolate itself was far to thick, really hard to drink and tasted like a milkshake texture

"I recently visited Costa Coffee and was disappointed by the rude behavior of the staff. As a paying customer, I expected to be treated with courtesy and respect. I used the restroom during my visit, and while I understand that staff have a job to do, the treatment I received was unprofessional and uncomfortable. I hope Costa Coffee takes this feedback seriously and reminds their staff of the importance of customer service, no matter the situation."

I been a regular customer for a while , Today the service done by Joel and excellent Coffee made by Mili and Supervising capabilities of Sweet Ausrine were all top notch.

Very good service and excellent quality of food!

delivery time was extended twice and lemon loaf had too much syrup with a weird smell. Both frappes were great and lemon muffin was alrighte.

If I could give 0 stars I would. Lady with ginger hair was gross, she was eating something, clean her face with hand and started make me a drink. When I went to the toilet I got speechless. Run away from there asap and left my drink in a bin

I recently visited the Costa Coffee at 62-64 Station Parade in Barking with my partner, and it was one of the worst coffee shop experiences we've ever had. First off, the staff were incredibly rude and unwelcoming. There was no sense of customer service at all, and we felt uncomfortable from the moment we stepped in. To make matters worse, the entire place had a foul odor, like sewage, which made the environment unbearable. I’m genuinely concerned about the hygiene and overall cleanliness of this branch. It raises serious health and safety concerns. We left feeling extremely disappointed and will never return. I strongly advise others to stay away from this location—there are much better coffee shops around without the rude service and unpleasant conditions. Avoid this Costa at all costs!

Very bad!! Waiting 1 h for order !

The employees are very kind and polite, but this location traffics in lies. Only the downstairs is open until 21:30. If you are sitting upstairs they will force you downstairs at 19:30, where there is no table with access to an outlet. As if the awful music played at an excessive volume weren’t reason enough to avoid this place, there’s another for you.

order was placed at 10.05. was received by costa at 10.14 according to my receipt. received the items at 11.05. over half an hour past the expected delivery time. all of the items arrived cold. I am not happy with this as the driver had family in the car and was delivering more than 1 order. did not even attempt to call until he was here. I phoned costa asking if I could get the drivers contact number but they were unable to help. I understand this was not the fault of costa but was driver.

Yesterday evening, I have visited this shop. The customer care old and blonde lady with glasses, showing off over attitude, instead of paying attention on orders and customers and she is chewing something continuously while preparing my order, it’s just look like disgusting and unhygienic the way she is. The old lady showing off in front of customers, such an intolerance behaviour with her 2 colleagues who are youngsters. I have order 3 drinks and she missed one of my drink because she is concentrating to shout in her co- colleagues in front of customer.

Yesterday evening, I have visited this shop. The customer care old and blonde lady with glasses, showing off over attitude, instead of paying attention on orders and customers and she is chewing something continuously while preparing my order, it’s just look like disgusting and unhygienic the way she is. The old lady showing off in front of customers, such an intolerance behaviour with her 2 colleagues who are youngsters. I have order 3 drinks and she missed one of my drink because she is concentrating to shout in her co- colleagues in front of customer.

Very poor customer service Very rude staff!!

Very poor customer service Very rude staff!!

Very good food, coffee and service :)

Nice little stop when I'm in the area.

Forget about I didn’t enjoy my coffee I hate it !!! They need to employee experience baristas who can feel the coffee and it’s smoothness while brewing it.

All the staff is very friendly but Gabija is the best of all

Service too slow and sometimes the quality is low

European lady is very rude. She has some serious behaviour issues.

I came to costa because I was having a period crisis, I needed to check if I was leaking as I thought I had started on the train. Wearing my coat around my waist to cover up. I asked the lady if I could use her toilet to check (I said I was having an emergency) and she told me I had to buy something as it’s for customers only. For the love of humanity, if someone comes to your store in an emergency, let them use it for 2 seconds. As a woman asking another woman, that was pure and utterly disgusting. As someone who has bought from that shop for years, I refuse to ever go to your shops again.

I had an meeting and I was on call ,the lady working here her name is Victoria asked me rudely that I need to make an order when other people sitting there we're doing nothing I am a regular costa customer at barking but I found this very rude behavior .please look into this .

Customer service outstanding, very polite staff. Shame people leave the tables a mess.

Gabija the most greatest lady in Costa with her amazing service always smiling and makes me to go back again and again for morning coffee .

Please not doing cleaning coffee machines before 8pm - 9pm. I don't waiting 5 mins for buses coming to work night.

Very friendly staff. Very promptly served. And very clean. A lovely place for a coffee stop.

You can verify with the driver my entire coffee is split.. I can send pictures I literally wanted to have iced coffee and to make it £10 I ordered butter biscuits they sent me something else and no coffee instead I had to clean my floor and outside carpet in my apartment. Horrible service!!

Since it is a new manager there is not going well all the time Blondie manager angry doesn't know to treat whit costumer I'm used to be a regular consumer but because I like how mocca taste on Costa but I'm thinking to go Starbucks because of she .... Blondie manager not good person is first time on my live a manager angry start a argument whit a costumer without any Reason

Staff are friendly, polite and helpful.

Blonde lady… appallingly rude. Seemed to actually want to escalate a very mild situation about a toastie (I had ordered a ham and cheese toastie but she claimed I had said tomato and cheese). She was intent on having the last word, when the only thing to do in that situation is tell me my redress options. No need to get aggressive. She shouldn’t be front of house.

Two women working there are quite rude. One replied to a customer in an angry way when they asked about the toilet code. The other was on the phone making a personal call while making the coffees. I was waiting to see if she made a mistake and she did, giving me the wrong size coffee and also forgot to call out another customers name who was waiting for two minutes to see if it was hers or not. On top of that it was clear these two colleagues were arguing about something.

Extremely nice coffee, and even friendlier staff. Very aesthetically pleasing location as well, clean washrooms as well.

Should really have 0 star rating. Absolutely the worst customer service. Rude is an understatement.

The hot chocolate was made with water and not milk,toasted sandwich wasn’t toasted very well on one side ,wouldn’t recommend and would like a refund

Had a very dry yet somehow damp almond croissant. No black forest, had to settle for chocolate orange which was ok. Not the best costa I have been to. Lovely black haired girl serving though.

The hot chocolate had spilt all over the sandwich and cake, and my doorstep. I have asked the driver to take it back to you for a refund.

The blonde lady who claims is manager was ridiculously rude to her colleague in front of me and my sister she then persisted to be rude and abrupt towards us. Huffed and puffed like she was the big bad wolf. I have been to many costas and this is by far the worse experience I’ve had. Don’t get me wrong it’s clean but the management role has got to her head and an apology to I believe her name was rija as she was very polite and looked shaken by by the angry energy she had received from the manager. Furthermore a healthy and safety hazard to get out the shop by having no handle on the door. If there wa a fire that would be a complete hazard

Terrible customer service by the two European ladies. I was waiting a while so I asked the lady if my food is ready she snapped at me for asking and said ask my colleague, then her colleague snapped at me as to why I asked her, absolutely terrible servive. I won't be going again.

Buon assortimento di prodotti da bar, sia di caffetteria che di bevande in generale, nonché di croissant e affini e panini salati

Really disappointed with the customer service today. I am a regular customer who placed an order and the barista making the order refused to give me one of my PAID hot drinks even though the cashier was assuring her I had paid. In the end very rudely she slammed the cup was making remarks how I hadn’t paid and made it seem like she was doing me a favour by making me one!! Absolutely rude. Does not represent Costa coffee morals at all.

Sent the wrong baked items, plus both coffees were spilt so half empty on arrival and not hot.

the drinks weren’t packed super well so they spilt a little. otherwise fine.

The staff is very rude here. Asked politely to staff if they could turn down the music bc it was very loud. Staff became rude and declined the request.

Got mine and my sister’s wrong twice, and whilst I was sat waiting for the drink, they told me to leave rudely thinking I hadn’t ordered.

Missing items and overcooked food

Possibly the worst experience I've ever had ordering from a Costa. Usually I'd shift some of the blame on the Uber Driver but he was not at fault at all. 3 of the items never even showed up and 1 of the drinks wasn't even sealed properly. Toasties were also both burnt. Absolute shambles. Massive waste of money. DO NOT RECOMMEND.

Items orders are never delivered nor am I refunded the amount do not recommend at all

Tasty bacon roll and good cup of coffee to start the day. Thank you

Ordered a large drink but they only filled half the cup!!

Recieved wrong order food was horrible get you act together Costa this is not the first time ,how hard can it be to do bacon and poached eggs,really!!!

The ladies working here in barking costa are very rude with a poor attitude and shouting at me over the counter

Me and my friends came to costa in barking it was 4 of us and only one of us was getting a drink, the employees here are so rude they shouted at us saying we couldn’t go up stairs because all of us had to buy something in a very bad attitude, we think this was wrong as one of us getting something anyways. The service was so bad if I could give it 0 stars I would have.

Staff are friendly, polite and cheerful every time I go into Costa coffee.

I did not have food just a pot of English Breakfast Tea today. Service and atmosphere are fine. Good for children with Mums etc...

I have filed a formal complaint with Costa about the Barking branch. I normally try to give servers a chance as I used to work as a barista and know how difficult it is to serve so many people quickly. But it's become clear to me that the baristas at Costa simply don't care about the Costa brand and serving customers. They produce bad quality drinks because they have no respect for their jobs or the Costa brand. What's shocking is that the worst barista at Costa Barking is actually the manager! She's either very foolish or very careless because when I was going to pay for my hot chocolate by card she put in £312 into the card reader! Rather than issue an apology she laughed about it and the other barista had the audacity to say "it's a good thing you checked before you tapped your card." No, it is your job as a staff member to know how to operate a card reader correctly and not over charge customers ridiculous amounts of money. I simply cannot trust the baristas here now to correctly charge me for items as they clearly lack the knowledge of how to use a card reader. Things only got worse as the barista who was making my drink had mango pulp all over her hands. She didn't wash her hands and ended up smearing mango pulp all over the coffee cup. She also took a long time making my drink as she was more concerned gossiping with another customer in her first language rather than actually doing her job. I ended up with a disgusting mango flavoured white hot chocolate due to the poor hygiene of the barista who made my drink. I urge all other customers to make a formal complaint on Costa's website because the more people who complain, the more likely Costa will do something about the incompetency of the people working here. Hopefully, Costa will replace these ungrateful lazy workers with people who actually want to work. For now I will be going to Starbucks which is just opposite Costa. They have better baristas who actually know how to make drinks aren't there to just piss around and get paid like Costa's baristas are doing.

Highly recommend the apple and blackberry loaf, so moist!

Me and my friend (both aged 16 however are still in year 11) decided to go to Costa after school. After our walk to get there, we asked for a caramel cortado. The barista declined our order saying she could not serve us caffeine due to the fact that we were under 16. After repeatedly telling her we were 16, she raised her voice at us and was very hostile. We have come to this Costa many times before and after school and there never seemed to be an issue before so we couldn't understand why there was an issue this time around. We left empty-handed and upset.

The almond croissant I ordered was visibly old...tasted horrible...very disappointed, especially when considered the price...

Great delivery and handover. Very polite.

Good coffee and good quality service

Last three orders I’ve had something missing, very annoying as I end up with just coffee

Two days running I have a missed item, how hard is it to deliver three items? And two days running. Disgusting

I ordered a lovely panini and a coffee only for just the coffee to arrive despite the order clearly saying coffee and panini? How is this possible

Great everything, I am sure that I will eventually receive my coffee with brown sugar and chocolate dusting

Branch manager and his team are brilliant I travel least 8 miles to come here, because its worth it Service outstanding Quality outstanding Simply 10/10

Ham and cheese toasty was not done properly only one piece of bread was toasted properly the other one had barely seen the toaster,hot chocolate was good

The sausage roll bread was so hard couldn’t eat

Order was delivered on time driver pleasant ,hot chocolate hot and cake very good altogether very enjoyable

Don't like this place because of the service I have to pay for frappe with iceberg inside and when they say next please was my turn i go and before they take my order call again next please .I was confused about why they didn't take my order when they come back to me other person has been served already I am so disappointed. I will never go back there

Put cold drinks between hot food so food wasn’t hot and drinks wasn’t cold

Not a nice experience.. impatient and rude staff on the till, poor customer service.

Asked for Oat with tea but delivered semi/skimmed so couldn’t drink… very poor

An older lady served me the wrong drink I politely mentioned it was not what I asked for and she shouted aggressivly at me and was very rude instead of giving me the correct drink. I would avoid this costa. She also was picking things of the dirty ground and making drinks without washing her hands no hygiene.

I came this morning for cofe try to get the cofe but that lady was soo rude to me i will never come go back there

The place is very local, right in front of the station! Nice staff and good atmosphere. The furnitures may need a bit of revamp as some of them do look tired. Overall, nice place to hang out with friends!

Useless staff that don't know how to operate the tills, keeping customers waiting for ages, taking other customers in front of you because they don't know how to operate their own tills, building up queues behind you. I wonder which managers actually leave these people to serve customers. No customer service whatsoever either!!! Would not recommend this place.

The staff behaved so rudely, and when I said make it take away while ordering that time they agreed. Later on they just gave me a cup of coffee, when I asked for a bag, they excused me that 1 cup could not be handled in the bag. So according to staff whenever you want a take away you need to buy at least 2 coffee. They were not clear while taking orders.

I do feel sorry for staff in busy areas, having worked in service for years myself... But the customer service here is cold and rude. They must have a lot of people using or abusing the public toilets because i was forced to buy a drink before going in, to get the code on a receipt. As someone with an invisible condition I was grateful there wasn't a queue and that I'd taken my medication properly... Otherwise it would have been an uncomfortable and risky wait. When I got my receipt the code was printed so small I struggled to get it right without digging my glasses out of my bag, very inaccessible. The server then shouted at me across the room not to use the disabled toilet... To use the other one. No one waiting for disabled but one lady waiting for normal. Just because you aren't in a wheelchair doesn't mean you don't have a need for accessible... Bowl cancers, pain, colitis, muscle issues, pain and an array of medical conditions aren't visible but may call for an urgent need for an accessible toilet. I asjed the server after to remember not all disabilities are visible and accosting customers across the restaurant is inappropriate. The response today (lunchtime) was dismissive and unapologetic. I certainly won't use this csfe again when there's a friendly starbucks over the road. Customer facing behavior and attitude needs to be addressed... Do better Costa.

Opened before it arrived and half empty

This Kofi doesn't respect a red woman، she is very ugly and disrespectful😒

The staff could improve their customer service skills. Most of them are rude and unpolite, especially the woman with glasses.

a item from my order was missing

The marshmallows would have been better if they were small ones

It was terrible visit, I served drink without comply with the Menu. It’s straight robbery. Ohhhhh taste was so disappointing, it’s mean staff do not know how to make.Customer service was terrible and I been given drink which is not comply with the Manu Requirements . The staff was really terrible on Sunday Afternoon shift. Place was really clean. As Costa located heart of barking. Just opposite side of barking station. I am not recommend anyone.