Dixy Chicken in Medway

If I could of given it 0 stars, I would. Food turned up over an hour late. My husband phoned them twice, only to be told it’ll be 10 minutes, both times! Bloke on the phone was rude & even put the phone down on us when we tried ringing a 3rd time, then proceeded to cut us off every time after!! Food wasn’t worth the wait either.

Very bad food quality. Order came on time but the food was so bad. My fries were so very oily and looked like they've been cooked a week ago and was afraid to even taste them. That's how bad they looked like!!! The bbq chicken wings were so dry. Same as the wedges. Never ever ordering again from this restaurant.

The chicken was a poor standards it was undercooked it was pink and so therefore I took it home and recooked it to the standards it should be. Their defiantly needs to me more kind of training in the kitchen on to impoveing cooking chicken. However the restaurant was nice and clean and nice and warm environment however the just eat prices our a little mid high and need to be a fair price in order to become profitable you need to fair price on the menu and and just eat prices and improve your standards of cooking chicken better.

I made a Tripadvisor account just to warn people away from this hole in the ground. I've had Dixy Chicken (I don't know if it's a chain) in Birmingham before, and it was really good,so when I saw one down here in Gillingham I got pretty excited. Imagine my surprise when: 1. The staff are rude as hell. I was told 'am I coming or not' (when the food was an hour late: an hour later than the maximum time I was told. Imagine waiting 1 hour and 20 mins for SOGGY FLAVOURLESS FRIED CHICKEN), and the food was shunted at me. 2. Whatever they say the time takes for food add 45 mins to an hour: it'll be late 3. The food itself - it's dreadful. Swimming in grease and water, flavourless. Strange somehow lumpy gravy, sauces (like the garlic one) which are thin and spill everywhere. Chips which are SOMEHOW both DRY and WET. And the Chicken which, I apparently naively assumed would be the highlight, was pink, each piece tasted differently (some sweet, some spicy, some garlicy... but none of them nice). Somehow they've made it onto Deliveroo. I have no idea how. You'd be better going anywhere else for chicken even your own kitchen. Please do not get food from here I'm begging you. Oh and if you care about that sort if thing, they don't wear masks.

Don't waste your money food was rubbish staff where very rude food was 1 hour late and cold go to KFC if you want chicken

Plenty of food which was all decent. There was nothing wrong with our order and the food was good standard. We had a variety of foods including chicken, pizza, wraps. I will use Dixie again.

Absolutely revolting. Staff are rude. Chicken was pink and raw and gave me nausea and vomiting, never order here they wont give refund and dont care what you say!!

Me and my boyfriend ordered from here and it took over two hours to come. My boyfriend had a bite of his chicken to find it was pink and chucked it. Then six hours later is throwing up constantly, I phoned the shop and his words where they can’t do anything about it !!

Joke of a food place. I will never be ordering from here again. I ordered through just eat the delivery driver turned up with my food and refused to hand it over until I had paid the £2 delivery charge witch I had already paid on just eat. Nowhere on just eat does it say that I would have to pay extra for delivery. So the driver left with my food and now the shop is refusing a refund for food that I never actually got I an calling the head office on Monday and reporting this branch for stealing my money. DO NOT USE THIS PLACE FOR FOOD!!!!!!

Where do i begin! Had to explain order three times and asked for a box of donner meat whilst waiting for order to be prepared,after ten minutes and asked three different people for the box of meat i was presented with a doughnut,i can see the confusion they do sound similar !?so after arguing politely and getting a refund of a pound i cancelled the order for the meat obviously...in the order was also desert compromising of strawberry cheesecake and profritta balls after 20 minutes i get the order and check it, unbelivably i have that doughnut again and the profitta balls,back in and exchange for the cheese cake,got in the car and thought id better check its not a fishburger because that may also sound similar !! To my amazement it was a cheesecake but frozen ! As were the profritta balls,so back in the shop with the right royal hump(i am generally the most laid back person you would ever care to meet) so give them the desert back explained my argument that you cant serve frozen food and the cocky young person explained thats how it comes so i asked where on the menu does it say all deserts are frozen?The reply was astounding calm down its no big deal!!! At this point i have lost the argument as i started to swear(not like me at all) After doing a twelve hour shift just wanted something quick and easy,trust me people it was far from either,got re embersed and left,no it does get worse,the chicken was all under cooked and bloody,if anyone does read this please dont use this dixy chicken outlet in gillingham ! Spud alderson.......

discussing food hairs and raw chicken...many of times I have been giving dixy the time money...not ever again...health and safety will be called...poor management aswell on the phone...airing me to music or beeps from a car...dont ever order from this so called...fancoollo restaurant...many of times gave the chance now enough is enough!!!!!

I placed my order 2.49am and was told that my food would be here at 3.45am. I called the restaurant at 3.55am and was told the driver was on the way. I called again 10 minutes and was told the driver was 2/3mins away. I then called again at 4.15am and was told the driver came and called me and I wasn't there when I was watching out my window the entire time waiting for the delivery. I did not receive one phone call and when I asked them to confirm the number the driver called they could not even tell me instead they made excuses and lied and said I did not answer. Why else would I be awake at this time calling a food company? The restaurant spoke to me like I was an incompetent fool and told me it's not their problem. They took the payment from my account and did not care that I have not even received my order. I will be reporting this to the police. This is theft and I have evidence of no phone call and the number I left for them to call. Do not order from here if you don't want to be cheated. I have never been so insulted. This is extremely bad service. Do not waste your money here, they do not understand the definition of customer satisfaction. They can all go to hell. I will never give my money to another Dixy Chicken again. I will certainly get my money back for this. No matter who I have to speak to. It's 4.47am now and I plant to pay them a personal visit in the morning.

Avoid like the plague your prob get a bad stomach if you go here . It’s been closed down a few times and only really survives from the nightclub next door

Boss man is bless usually but the food is not doing bits. There are some nice things on the menu but the kebab is not one of them.

I cannot quite believe how this establishment has the right to serve people food. Our food was delivered over an hour late, and despite the person at the end of the phone repeating our order of a cheese and tomato pizza with added pineapple (he repeated the word pineapple and nothing else) this shambles of a ‘food outlet’ delivered, belatedly, a Hawaiian pizza. Not ideal at all, but when I called to ask them to send the driver back they ignored my issue and hung up on me on two separate occasions, accusing me of making a mistake, despite five witnesses hearing the guy repeat our order on loud speaker. I am shocked and appalled that any sort of shambolic business can operate in this day and age with such reckless abandonment for the rights of the consumer. I urge all that read this and the other damming reviews to steer clear of this diabolically poor excuse of a business. You’re welcome

i had to wait for my food over hour and a half and called them they said 10mins and it took them another 30mins to deliver when the food arrived it was very cold and soggy not eatable and my food box was open and chips was scattered all over, i called back for a refund the guy goes he doesnt know how to do it to call my bank and get refund like that, its not about the money its all about presentation, i am a buisness owner myself and this is my worst experience ever,i would not even rate this place

Myself, partner and brother all order a meal few burgers and wraps with chips. They were two half hours late in getting to us then the manager said he would only give us £1.50 discount. HELL NO !! That is not a good business we still offered them £11 half of the original price !!

I think three is fair since the food is average, which isn’t necessarily bad. The thing I hated was the mayo, it’s tastes weird. Also, would recommend to stick to fried chicken, not kebabs

How this place is still open your be lucky if you can avoid stomach cramps for days on end or being stuck on the pan if u eat here

STAY AWAY DISGUSTING. The most disgusting experience I have ever had ordering takeaway it took them 2 hours to deliver cold soggy and disgusting the chicken was burned to black you can taste the charcoal chips drenched in oil see it in the photographs bellow no words to describe it called the restaurant after waiting more then an hour and 20 minutes they said it was on the way waited another 20 minutes finally arrived I would not feed this to my dog I felt sick eating it my family would not touch it 23.49 I should have gone for Domino's STAY AWAY STAY AWAY PLEASE STAY AWAY THIS PLACE SHOULD BE CLOSED DOWN FOR GOOD>

In Dixy Chicken the food is very tasty, and the people there are great. I am a regular customer and I love to go there all the time. The customer service is great, definitely try the juicy spicy wings.

Se merece 0 estrellas. Orden incompleta, cuando llamé me dijeron que era básicamente hacer. Persona en el teléfono dijo que poner todos los artículos de la bolsa, que me repetía varias veces después de que le había dicho que no estaba allí. Luego parece molesto cuando pedí que se re-entrega o para el dinero para el elemento. No me dieron una respuesta concreta, así que acabamos de llamado. A través de comer solo, así que pedimos pedimos dinero para artículos para reembolsará, punto en el cual me dieron una terrible actitud y dijeron que no podían darme un reembolso, ya que había pagado. Las devoluciones están disponibles a través de JustEat sin duda. No le pedía mucho, sólo dinero para lo que no habían recibido, sin embargo, me hicieron sentir como el excesivo.

Chicken gave me the worst food poisoning Iv ever had I went in after night out never had such bad cramps before

Servicio terrible, no podía una simple orden de sólo dos comidas, nos cobraron, justo después pasamos 1 hora 45 minutos en llegar a nosotros. Alas de Pollo sabor repugnante, como el aceite estaban fritas en no ha sido cambiado en un año. Nos sentimos enfermos a mitad de comer kebabs y así lo tiró a la basura. Evitar EVITAR EVITAR! ! ! !

Appalling service, never sent my food. Left me waiting 4 hours for my meal as they kept saying it was on its way but it never came, I phoned them they told me it was with the driver, just eat phoned them twice and was told it was on its way but still never came, was lied to every time, just eat eventually cancelled my order for me and got my money back. Avoid!!

No contentos con el servicio. Lo difícil que puede ser tomar instrucciones sencillas no poner cualquier salsa en una envoltura de mi hija no comer! . Llamé, me quejé me dijeron que 20 minutos les tomó casi 2 horas para ellos sustituir la envoltura.

I asked for two plain burgers because I'm lactose intolerant but when I got the burger they had cheese and sauce in them, when I realised the mistake I went inside to explain but they claimed it was my fault for not saying when I did! £6 pound wasted in food I can't even eat

Fue 3. 00. Preguntamos si nos podían comprar cigarrillos. Me dijeron que sí. Lo hicieron. Pizza también era bueno. Legendario.

My order came late 30 mins late then it came but it was wrong I ordered 8 pieces of chicken, 4 chips, 4 chicken wings and 2 chicken strippers and a bottle of coke. the first time delivery man brang me the wrong order it was a kebab and 2 chips no drink and salad, the second time he delivered it it was 2 burgers and chips with 6 pieces of chicken , I rang them and they told me my correct order would be there in half hour . it took 3 hours for my correct delivery to come all together and it was still wrong the chicken strippers and drink was missing,i rang them and told them the order was wrong again and they was really rude and told me there was nothing they could do

If i could rate it 0 I totally would

was waiting for more than 2 hours and food was cold

Nice burger but takes too long to deliver 😒

chicken must have been on it's last legs, pizza was dry and i paid 75p for an extra topping and got 4 thin pieces of tasteless meat. the fries were cold and limp. the meal was awful and most of it went in the bin!

chicken must have been on it's last legs, pizza was dry and i paid 75p for an extra topping and got 4 thin pieces of tasteless meat. the fries were cold and limp. the meal was awful and most of it went in the bin!

chicken must have been on it's last legs, pizza was dry and i paid 75p for an extra topping and got 4 thin pieces of tasteless meat. the fries were cold and limp. the meal was awful and most of it went in the bin!

this shop is totally useless the food was 2.5hrs late and no apology

All jank tbf bad timing and cold food ha never again 💯

Waited 2 and a half hours for food, chicken was pink and chips were cold

Waited 2 and a half hours for food, chicken was pink and chips were cold

If there was an option to give no stars i would. Awful service! They ALWAYS get my order wrong today was the last time i order from them. And save yourself the stress too. Sooo much attitude and catelessness.

If there was an option to give no stars i would. Awful service! They ALWAYS get my order wrong today was the last time i order from them. And save yourself the stress too. Sooo much attitude and catelessness.

The only thing that let this service down was the delivery...

The only thing that let this service down was the delivery...

this place just cant get an order correct , 4 out of 4 orders have more than 2 items missing each time from 5 item orders . There is no checking or quality control and they dont read there comments, avoid

this place just cant get an order correct , 4 out of 4 orders have more than 2 items missing each time from 5 item orders . There is no checking or quality control and they dont read there comments, avoid

Was very tasty although chips were a little undercooked.

Was very tasty although chips were a little undercooked.

Cold food nearly 2hours late and rude door service! Not worth it's money.

The food arrived stone cold and was absolutely disgusting. I will not be buying from here again! I tried to call the takeaway as soon as it arrived but I had no answer

The food arrived stone cold and was absolutely disgusting. I will not be buying from here again! I tried to call the takeaway as soon as it arrived but I had no answer

Cold food nearly 2hours late and rude door service! Not worth it's money.

Never delivers in time stated waited 2 hours when was told 40 min then food was wrong they have a rubish telephone manor

Very good. Cheerful delivery guy ☺☺

Very good. Cheerful delivery guy ☺☺

Food was inedible and tasted either stale or had a strange smell akin to cleaning get fluid. Threw everything away.

When my order arrived I noticed that the 6 hot wings were missing. I rang the company and complained and was told next time they would put 12 in for me for the inconvenience but the never asked for my name. Very disappointed as I had paid for these Hot wings to come along side the meal I had order. Very unhappy

Food was inedible and tasted either stale or had a strange smell akin to cleaning get fluid. Threw everything away.

When my order arrived I noticed that the 6 hot wings were missing. I rang the company and complained and was told next time they would put 12 in for me for the inconvenience but the never asked for my name. Very disappointed as I had paid for these Hot wings to come along side the meal I had order. Very unhappy

Took almost two hours for some chicken and fries to be delivered. Fries were soggy and cold, the chicken was exactly the same. All inedible and has made it into the bin 10 minutes after receiving, would definitely not recommend.

Ask for them to notify or call as can't hear front door - totally ignores request.

Took almost two hours for some chicken and fries to be delivered. Fries were soggy and cold, the chicken was exactly the same. All inedible and has made it into the bin 10 minutes after receiving, would definitely not recommend.

Ask for them to notify or call as can't hear front door - totally ignores request.

Was very happy with everything apart from a couple of pieces of chicken were overcooked and dry. But i would still order from them again as i have being doing for years

Was very happy with everything apart from a couple of pieces of chicken were overcooked and dry. But i would still order from them again as i have being doing for years

Ordered chicken supreme burger , was pink and undercooked , was also told we couldn't get a refund for our undercooked food because apparently we already bit into it

Ordered chicken supreme burger , was pink and undercooked , was also told we couldn't get a refund for our undercooked food because apparently we already bit into it

Food short,, rang engaged chicken dry let down from last time dissapointed

Food short,, rang engaged chicken dry let down from last time dissapointed

Had to pay extra £1 to get burger sauce on chips, wings meat was undercooked and red inside! They also mixed the orders. The only nice thing was the lamb wrap

Chips were brown soggy and clearly warmed up

Chips were brown soggy and clearly warmed up

Had to pay extra £1 to get burger sauce on chips, wings meat was undercooked and red inside! They also mixed the orders. The only nice thing was the lamb wrap

Would have been a lot better if they had read the notes and complied with what we asked for. Specified sauces and none we're supplied. Chicken kebab really greasy.

Would have been a lot better if they had read the notes and complied with what we asked for. Specified sauces and none we're supplied. Chicken kebab really greasy.

Food was ok. However delivery driver didn't give me half of my order and had to drive back a second time to deliver the rest. Also took a very long time.

Main meal was fine but desserts were stupid price for what you got so not worth the money!!

Cant complain tonite,, early, food good driver polite chicken was full of meat keep it up

Gross. Cold. Oily. Undercooked. Would rather eat toenails than order again. Not surprised after hearing it has a low hygiene rating. AVOID AVOID AVOID!

The man made me meet him out side it's a delivery not a collection not happy

Main meal was fine but desserts were stupid price for what you got so not worth the money!!

The man made me meet him out side it's a delivery not a collection not happy

Cant complain tonite,, early, food good driver polite chicken was full of meat keep it up

The food is really quite tasteless and what little taste it had is absolutely disgusting, it was a challenge to eat this food.

Chicken cold and tasted not very nice, half the chips were partially uncooked, ordered gravy and given beans

Chicken cold and tasted not very nice, half the chips were partially uncooked, ordered gravy and given beans

The food is really quite tasteless and what little taste it had is absolutely disgusting, it was a challenge to eat this food.

Nearly 2 hours and I aint even received it. I don't think I'd ever go back after this.

Nearly 2 hours and I aint even received it. I don't think I'd ever go back after this.

Food lukewarm when it arrived wrong drinks delivered

Sadly the menu on this site is incorrect. So the exciting vegetarian pizzas we were anticipating were unavailable. We were telephoned one hour after ordering and told this, so as it had been so long we just accepted the vegetarian hot which you can order anywhere. The food was then delivered a further hour later. Two hours is too long to wait in our opinion. Especially when we had youngsters waiting to eat. The food was average and certainly not worth the wait. Sorry :(

Food lukewarm when it arrived wrong drinks delivered

Still waiting for food i ordered 2 hours ago.

Still waiting for food i ordered 2 hours ago.

Appalling service rude staff arrogant Food wqs delivered 2 hours after ordering, on receipt said would be delivered by 22.45 and it showed up at 23.12 Reheated chips disgusting, thin based pizza which again both had been reheated and was thin crust instead of deep pan!!! Manager wasn't interested in my complaint I shall be taking matters further.

Food seemed like it was prepared the day before. Fries tasted damp.

Appalling service rude staff arrogant Food wqs delivered 2 hours after ordering, on receipt said would be delivered by 22.45 and it showed up at 23.12 Reheated chips disgusting, thin based pizza which again both had been reheated and was thin crust instead of deep pan!!! Manager wasn't interested in my complaint I shall be taking matters further.

Food seemed like it was prepared the day before. Fries tasted damp.

this time only 10 mins late yippee. they maybe improving but i wouldn't bank on it giving there history. nice chicken wings tho

this time only 10 mins late yippee. they maybe improving but i wouldn't bank on it giving there history. nice chicken wings tho

Food took over an hour to arrive. Cheap nasty chips and overcooked chicken doner which was dry and tasteless. Fried chicken average and ribs not too bad. Whole order arrived luke warm. Will not order from these again