Dingles Restaurant in Plymouth

Coffee is rubbish, it's weak and watery and for £3.30 for a regular it's well over priced. Been coming here for years but won't be returning.

We come to Dingles a lot and we absolutely love it here. Whenever family or friends visit, we always bring them here too and they always want to return. Ever since Tim has taken over as manager, the atmosphere has been friendly and welcoming. The previous manager whose name I am unsure of (large blonde lady who always shouted) would often rush me at the till and I often saw her shouting at her staff members, even in occasion i saw her reduce them to tears. However, Tim is always friendly and the staff are always happy, smiling, pleasant and go above and beyond for us. Highly recommend this place, it is very family friendly, food is wonderful and prices are a lot better than many other places.

Best place in Plymouth for quality. Friendly efficient helpful staff, stays open for tea, serves best scones in southwest. Long may it continue.

We joined the cue at around 1:20 pm It seems a little slow ..but as you became closer to the hot food it was chaotic THE Menu Chicken pie Fish Quiche Comes with what seemed was chips mash potatoes peas A few toasted sandwiches Seems simple yeah ..! NO I was there with my husband daughter granddaughter who where visiting though dingles nice view plenty of room true nice clean but the food service was awful and when I mentioned it to the gentleman on the till who was doing coffees he was surprised by me mentioning that they will caught up soon ..! I repeat my drinks order 3 times I was given a green hand wrote order for the food The food serves where touching there faces No hair nets just bad management 1 x fish -chips 2 pannis 1 tuna 1x cheese 3 chips 2 black coffees 1x cappuccino £43.30 Waited waited OUT came the pannis 2x chips 1 with gravy NO FISH CHIPS its on its was ...we were told We had finished eating I say finished it was terrible pannis burnt on one side balsamic drizzled over crispy dry lettuce huge chunks of brown onion just poor over cooked chips and still no fish&chips ... i then revisited the till /coffee man and explained we where leaving ..and still not received the meal ... he then asked me for my receipt I told him i wasn't given one he said I must of lost it I didn't ... I wasn't given one . refund for the fish & chips with an apology of we we're not expecting to be busy today we that just no reason for poor over priced food and shockingly chaotic food service really We left the food and headed to hoe We then visited the DOME for something to eat 100 out of 100 % and only £30 Great views Great food great service That how to do it .. I'll now be heading to the dome in future Thank you for a disappointing performance

Shocking ! Lived in Plymouth all my life so been in here a few times , thinking oh just a bad day … no the food is disgusting, my mum had a sandwich that was inedible, my dad and I had a hot chocolate and paid for the cream etc , so when we got to the till and just the hot chocolate, I asked is there any cream , girl behind till said no we haven’t got any , so said I will look in kitchen .. no we haven’t got any we have been busy ! Really !!!! A big place like that doesn’t bulk buy I don’t think so ! I worked in a school I know how it works ! No discount whatsoever just said they haven’t got any and charged the same , don’t bother !!!

The food was average nothing terrible but it was over priced. The way everything is laid out is also not to be described as a ‘restaurant’ and the service we received was literally shocking. Felt like it was dinner ladies giving me my lunch in school. Our server (young lady with pink hair) was so unprofessional complaining about customers taking butter? She also coughed into someone’s food and no one was wearing any hair nets which when you’re serving and making food you’d think they’d wear. I’ve never written a bad review in my life as someone who also works in a shop/café but we came away laughing with how awful everything was!

Awful soup, terrible service, noisy, very expensive. Can’t rate it badly enough. The soup was cold, the staff rude and ineffective. Badly managed.

So disappointed with this restaurant today! My Sister and I on a xmas shopping trip, thought a nice lunch in the House of Fraser would be a friendly experience with good quality food. How wrong we were, Cold, overcooked food served by staff that clearly didn't know about customer service, rude and unhelpful when we asked what the hot dishes were for the day. Felt the atmosphere behind the counter was strained which was uncomfortable. never visiting again, would never recommend.

This was such a pity as it started really well - we called the day before to reserve a table (it was for a birthday) and the manager was brilliant and very helpful. However, our experience on the day was anything but - my partner and I joined the queue for food and waited 30 minutes to be served (I timed it). When we did eventually get to the counter we asked for the allergy book, to be met with a blank stare (my partner is allergic to dairy and onions). The lady we spoke to said we should ask about specific dishes once we got to them. While the lady who served us was polite and friendly, and the chef was knowledgeable, the woman serving drinks was awful - she barked questions at me, literally as her colleages was asking me about our food choices. She continued talking over her colleague and being very aggressive, even while it was really obvious I couldn't answer two people at once and was getting stressed. In the meantime her colleague served my partner roast turkey, but neglected to notice or mention the middle was filled with stuffing (not listed on the label and hidden, presumably to make the portion of (dry) turkey seem larger), which contained onion. Luckily my partner noticed and didn't consume it, or he would have been made unwell. Finally in this entire debarcle, the lady who had been barking questions at me, when she realised I was less than happy at having waited over 30 mins, only to be barked at and served food my partner was allergic to, began complaining to me - quote "you think you've got it bad, you should try being this side of the counter". As I was with family I decided to walk away at that point, but I was very, very unhappy with the entire experience.

A nice view at least, the food was very disappointing, cheese scon being plain,cheese and onion toastie with raw onions

Great view from the top, I had cheese and onion pie with chips and peas, chips tasted as if they had been there for ages and peas were hard, this venue is ok for coffee and cake but definitely not for hot food.

I recently visited Dingles Restaurant and had some Tea and Coffee, which were delightful and authentic. The service was top-notch, and I would love to keep receiving such excellent service. The Tea was particularly impressive, and I wouldn't mind having more. Dingles Restaurant is a charming place that serves fresh food, Coffee, and Tea. The view from the top overlooking Plymouth city is breathtaking, adding to the overall sense of relaxation and joy. The staff, from the manager to the assistants, are all friendly, efficient, and well-organized. Coffee and Tea are an integral part of our culture, and I'm confident we will continue to enjoy them for generations at Dingles Restaurant. The natural and authentic Tea and Coffee I had were perfect, and I can't wait to receive more excellent service and taste more of this delicious Tea in the future. Michael

The manager is nothing but rude, watched him shout at a young girl who was clearly there to get by while she’s in school, treating her like it’s a military army camp. was not satisfied by my clearly shop bought a roast! would not come back!

First of all, this restaurant is apparently NOT called dingles, it's a separate business called 'massaralla' or something like that. We were waiting for service at 4.30 for an afternoon tea and found the place empty. We decided to sit and wait, having read on three different websites it shut at 6. That was ambitious, but we guessed 5 on a Saturday, despite what websites said about the opening times. The people who came up to us were incredibly rude. We were told that it's obvious that it's not called dingles, and that there is a 'sign in the lift'. First off, we didn't take the lift. On the way back down I asked them to show us where, but there was no sign in the lift. We also looked at the closed restaurant for signs of 'closed' or 'opening times' but they had none of those either. Considering people were eating when we got there, it was fair to assume that the people who were running it were just on break, hence the waiting. Instead we got yelled at to get out and that we couldn't sit there, having what I assumed was a security guard come over too. We were happy to leave at that point. Never even got to have a drink. Won't be going back. Place was empty anyway like a liminal space.

A excellent breakfast , which you can decide what you want yourselves and is always warm and is served quickly with great customer service .

Great family friendly restaurant now occupying most of the top floor. Very attentive and helpful staff and good food. Well recommended

always lovely lunch.very fast service and always friendly staff .love the jacket potatoes with tuna and the cakes are amazing .plenty of seating

This place is great for breakfast, lunch,and afternoon snacks the view over plymouth and the hoe is great.And you can always get a clean table, The staff are very friendly so if you want a lovely place to go I say go to Dingles Restaurant...

When taking a disabled client for lunch she ordered a slice of quiche she was asked if she would like salad with that she was given a few small slices of tomato and cucumber which cost £1.60 extra

Really pleasant, clean amazing views! We just popped in for a coffee but we’ll try their cream tea next visit. Definitely be back!!

Excellent service as ever from Tim and the team, 5 ***** breakfast!! 😃 Gluten free and vegetarian options also and any special requests you might have. give it a try and rewards on coffee purchase

Good service and food, nice to have a Birds Eye view. Self service buffet style with hot and cold food, snacks and cakes. Coffee offering is not as wide as cafes with barista staff but providing you want something mainstream it’s fine. Eg we couldn’t...

Beautiful food for very affordable prices, the staff are amazing and helped to carry trays and retrieve items as we were laden with bags and im on crutches. The jacket potato my daughter had was beautifully fluffy, and the lasagna was delicious.

Had lunch here, staff were busy but our meal arrived promptly and hot. Had jacket potatoes and they were large, hot and tasty. Plenty of filling and a small side salad, very good.

We have had breakfast in Dingles restaurant many times, and most times it is acceptable, but today was very disappointing, the staff look as if they would rather not be there, all the food was of poor quality & served cold. Would we return probably...

I came in today 04/05/2022 and ordered the 8 piece breakfast which came to around £8.60. I was given three small mushrooms, the rest I ordered was fine but it was a very small portion of plum tomatoes and then to top off a stale...

Staff were great today…whilst I paid for breakfast the lady (sorry didn’t get your name) took my daughter over to get an entry for the colouring competition, which we were blissfully unaware of. The food was yummy and there was a great selection, 5 year...

We visited Dingles restsurant on Monday. When we are in Plymouth we tent to go to this restaurant. On this ocasion I was very dissappinted. Although the restaurant looks modern, cosy and clean the staff leaves room for improvement. No smiles, no greetings and when...

Did a shop and went to restaurant for the scrummy advertised Christmas roast(the image showed thick turkey round stuffing balls, uneven roasties mmm, parsnips, peas, carrots, pig in blanket and sprouts. We'll that was the image. What we got was grey tough overcooked aunt Bessie...

Very nice Roast Turkey meal with pig in blanket, stuffing, parsnips and carrots. My mums vegetable soup looked very hearty with a savoury scone and roll. Was a good temperature to eat, very friendly and efficient staff, table/seats were clean and carpet hoovered. Seems like...

Nipped into Dingles for a drink with my young daughter. The restaurant was busy but we were served quickly and even managed to get a window seat. Fantastic views! My daughter had chips and a slice of cake. I had a cheese scone. Everything was...

When Dingles restaurant reopened we were really pleased for everyone. We bought scones, but they were rock hard and it was difficult to cut through them. However, today we decided to give them another try, but once again they were heavy and dry and tasted...

When for breakfast at Dingles restaurant for the first time since it reopened, food looked ok, lady serving was pleasant, good to see Tim again. Only thing that wasn’t so good was the cleanliness, we were the first people through the restaurant and the tables...

So glad you’re back, we’ve missed you. Best value breakfast in town, good coffee and snacks and refills at 99p. Wouldn’t go anywhere else. Tim and his new team make you very welcome and are always very helpful and pleasant. The ideal place for meetings...

Went for breakfast and coffee, both were hot and tasty, atmosphere was lovely, friendly and just relaxing, staff were all keeping busy, lovely to see old and new faces, Tim is doing a great job, as all hospitality is struggling at the moment, please be...

Visited Dingles restaurant Plymouth today. The first visit since before pandemic, not impressed by the managers attitude. The lemon merangue slices were marked up as £2.20 I assumed that is what I was paying until I got to the till and was charged £3.30. He...

My Sister & I visited the new cafe & wont be back. We had 2 x Coffee 1x crumpet & 1 x scone in excess of £10 Coffee cold & tasted like dish water & scones like bullets, Send scone back & told not to...

The cafe has shut down. The franchise that had been operating here for a while has ceased trading. It had catered for a lot of families and old folk. It will be missed.

I met a friend and we called here last week for a snack lunch. she just had chips but l spotted the soup of the day. Chicken, tomato and coconut, different. It was really nice and plenty of crouton and bits to go with it,...

Called in to have lunch with my son as it was half term. It wasn't too busy and we got served really quickly. Food was hot and good. Had our usual drinks too. Son had a luxury hot chocolate and I had my usual Cappacuino....

Food is greasy and over priced, all frozen and none is cooked by the actual chefs themselves! The breakfast was being closed as I walked in and I saw how it was left to fester in its own grease becoming dry in places and burnt...

Visited at lunchtime today, ordered fish and chips, tasty fish but the chips were cold and unappetising, disappointing

The food and service used to be great but since the recent takeover things have changed. The food seems smaller and lower quality. Money saving is in place by keeping the sauces and napkins behind the full rather than freely available and tables cleaned less...

This is a great place to eat with freshly prepared food served traditionally to you. Not a microwave in sight. The restaurant is always clean and tidy with a classic theme. Thoroughly recommend to anyone.

Called in with hubby and friend, but was only an average visit this time, the chips weren't that well cooked. I was also charged for a large and ice tea but had two ice teas which I noticed on my bill and walked over to...

With a group of friends for snacks & drinks at lunchtime. Very busy and lack of Staff who were hard working. Only wanting Salad & Cakes, but had to wait in long queue behind Customers wanting hot meals. No way of reaching drink counter sooner,...

We came for coffee and pastry and really enjoyed it especially the view which is excellent as teh restaurant is on the top floor.Try it for teh view if nothing else.

Having parked at the George, and came into Plymouth by Park & Ride bus, we decided on lunch in the House of Fraser restaurant. What a setting overlooking the city with all the building work going on. The food & drinks were served nicely, but...

Popped in for some lunch (which was very nice and reasonably priced) and have to say the staff were very courteous and helpful which elevated the experience from a large shop cafe/restaurant to a a nice place to eat with outstanding views over the city....

The house of Fraser is unknown to me, but an upstairs restaurant is advertised, so I investigate. It is similar to other such department store restaurants with a wide range of cooked dishes, cakes, drinks and so on. I am also pleased because I easily...

Sat down to ensure we got a table, as soon as we did member of staff came over "you can't bring your own drink and the tables are for people buying at the restaurant". Okay fair enough we had left over Costa but we were...

Called in with my son, and treated him to a Luxury Hot Chocolate, he was well impressed with whipped cream, marshmallows and topped off with a flake. I had a Cappuccino. Staff always friendly and helpful, I even asked for a loyalty card, as I...

Jacket potato was wet and very moist. Sloppy. Didn’t taste of potato. Wasn’t hot either. Teacake and danish was lovely. Staff looked miserable and not very happy working there. One lady who was clearing tables behind us said to another colleague “don’t think we will...

Have been here lots of times in my visits to Plymouth. It is very busy at lunch times as you would expect, but lots of seating. Soup is always great. I had pea and mint. Delicious. Staff are always friendly and off a good service.

I love going here with my grand-daughter. Apart from the fact that the food is really good and excellent value, the customer service is second to none. They help you with your tray, ordering, finding a table anything that will help you. Brilliant

Food was lovely and the staff were very friendly, especially the ladies serving the food. The food was well priced considering it’s in a big department store. Would visit again

Fabulous Department store and a lovely environment to have a coffee overlooking the city. A fantastic place to shop and so pleased that it is staying

Have stopped here for breakfast many times and have to say it's our favourite. The staff are so helpful,I walk with a stick and they carried my tray for me. Would definitely recommend the Cumberland sausage.

We visited the Store's restaurant for lunch. It is self service. The choice was good. The staff helpful. Staff available to clear the tables instantly as people finished. We were lucky to get a window seat from which we enjoyed fine views of the City....

The staff were very pleasant, we had a light lunch baked potato which was served with salad and a dressing. The view was interesting looking at all the building work in the city centre, with views of Cornwall beyond. I hope the new owners keep...

Very disappointed. Purchased two sandwiches, both sparsely filled. Both the cheese and ham were 'wafer' thin. Bread uninspiring.

We have not visited the Dingles restaurant on the 5th floor for a long time. We were out and about and thought we would go for a coffee and a hot chocolate. That is the last time we will visit. The coffee had no taste...

Stopped by for a lunch snack prior to going to the theatre. Good selection of food and drinks and considering the store it was not badly priced. Whilst this store is destined for possible closure, the only thing that we felt let down by was...

We have been many times before and on the whole food etc is quite good. This time we only wanted a scone and cup of tea, which was served by pleasant staff and the place wasn't very busy either . But.....the scones were so very...

Because of the children's area, this cafe makes it quite nice and relaxing when bringing the Grandchildren. When we don't have children with us though....we do try and sit as far away from this area as possible! We just had the jacket potato, soup and...

Great food in a clean environment. This is the perfect antidote to big chain pubs as all the food is cooked fresh. The serving staff are attentive and helpful, very refreshing, plus a great view of the Brutalist architecture of the 1960's (I am actually...

Don't know where to start really, my husband and I decided to try somewhere different for a breakfast, well what a huge disappointment to us. Breakfast small and inadequate, greasy and lukewarm. Fried bread was so thin I don't think they could have used a...

I always take my 92 year old mother for lunch at Dingles 5 th floor restaurant. The food is always fresh, hot and well presented. My mother says it is the best Fish and Chips in town. The staff are always extremely helpful in carrying...

First visit for food for many years, but very pleased, excellent beef and ale pie with choice of veg offered.Hot, really tasty and was like home cooking.Very friendly and helpful service from all staff.

I always choose to meet my friends in Dingles because there is plenty of room in the restaurant the food is good so is the service and they always make good tea and coffee you need to access it by escalator or lift which is...

Good location, with views over the City Centre. Dropped in for what used to be an upmarket place years ago. Ordered two coffees and scones. Coffee came out of a dispensing machine. The flat white and a latte looked and tasted the same. The scones...

So far we've been in Plymouth for an hour and that's an hour too long. A concrete jungle stuck in the 1970s. After walking in and out of Starbucks and walking past some chavtastic venues we thought we'd be safe here. No. It's hard to...

Dingles has always masqueraded itself as a slightly more upmarket version of the old cafeterias found in BHS, Woolworths and TJ Hughes. Had a refurb a few years ago and looks very bright and airy and I do like the views of Plymouth City Centre...

Came here for a snack at about 2pm was nice and quite. Staff were friendly, helpful, and polite got our cutlery and took our tray to a table as i was pushing a wheel chair didnt even have to ask they just took it makes...

We have visited many times together and with other family members, including young children. The cafe ( I cannot class it as a restaurant) is child friendly, as there is a little play area and television to help keep children occupied. Our recent visit was...

My wife had lasagne, which was bubbling in it's dish. I had fish and chips, which were only lukewarm. 2 mains for £12, and both were decent sized portions. Very pleasant staff (all female on our visit).

Went in for a lunch with my wife, the Thai curry I had was tasteless and bland, no spice no flavour. My wife's chicken in some sort of sauce was dry, even the sauce was like paste Portion size was very small to.

Always clean, superb service, good quality food, fantastic setting, extremely friendly staff. Regularly have breakfast here and it's always been excellent. Great place to stop off for a meal or coffee when in Plymouth city centre

Popped in for a quick lunch and the restaurant was very busy but the staff still managed to smile and were very helpful and friendly, with great service. Food was pretty good too. Will definitely eat there again if wanting a quick but good lunch.

Very disappointed to have been charged extra for milk to go with the coffee and tea.poor selection of cakes and sandwiches on offer as well. The only positive from our visit was the location and view across royal parade.

We were enjoying the lovely paninis and a cup of tea when a family member had an accident and injured themselves. The first aider, manageress and other customers were brilliant with offers of help and support. Thank you for all of us.

Fab lunch, that could not be faulted. It's clean and the staff are lovely. The only blot is the toilets, not the restaurants fault but, the toilets are faded, old and dated

My friend and I went to Dingles for coffee and lunch the week before Christmas and although it was very busy all the staff were very helpful our food and drinks were served after not too long a wait and everything came out hot and...

We only ever go in for coffee and cakes and they are always good. A nice space with views over Plymouth

Initially had a hot chocolate, made with water topped with sickly artificial cream and ghastly sickly sweet marshmallows was £2.45.00 ! 😝 Came from "Cadbury hot chocolate machine,it tasted cheap and nasty . Should be made with fresh milk real chocolate and frothed in a...

My wife and I enjoy a good breakfast at Dingles Restaurant, freshly cooked with plenty of choice, all at a reasonable price. The atmosphere is always good on the fifth floor with a range of different people meeting for coffees and discussions. There is an...

The choice of sandwiches was very poor so decided on chips. Very tasty and a big bowl full. Plenty of seating and good, quick service.

A great breakfast from a wide choice of menu items to select from. Sausages very nice. Good polite service, smart tables and chairs and roomy. One little downside - mushrooms kept under the serving lamp for too long, thus nearly dried right out. They still...

We have had breakfast in Dingles restaurant quite a few times. The place is always clean and tidy, decent size eating area with well space tables, the staffs are very smiley and polite. The food is well cooked and fresh, 8 item breakfast plus toast...

On the top floor of the House of Fraser store (formerly called Dingles) in Royal Parade Plymouth is a long standing cafeteria style restaurant offering views over the central area of the city and beyond toward Cornwall. It is not high enough to see over...

My husband and I go up here for breakfast every time we pop into town.. We believe we are now welcomed regulars.. The ladies are always very friendly and nothing is too much trouble... Always have a 6 item which comes with free toast.. Good...

Great for breakfasts, standard fry ups and toasts, good prices for the food. Lunch is great; lovely sandwiches, soups (carrot and coriander is delightful), hot foods are great usually a lot of variety. Good for a coffee break from shopping too. Lovely afternoon tea too!

An old favourite. Tea and Scones in the afternoon. Chips for the daughter which she says are good. In my opinion the tea could be better. I dislike those horrible stainless teapots that leak everywhere. So minus 1 star. But great views. Not busy at...

Had delicious cappuccino, Nutella hot chocolate and two pieces of cake, under £10, friendly staff and quick service. One piece of cake returned as dry and crumbly, staff changed it without question.

Visited today (Bank holiday) at 2.20pm, not busy. Ordered a Turkey toastie, a side of chips and a cappuccino. Well, totally tasteless sandwich, tepid coffee (not a cappuccino), chips were awful- undercooked, horrible taste, in fact I left most of them, and had a terrible...

Cappuccino ,hot chocolate and a toasted tea cakes with a friend. Good value,friendly and pleasant staff.

Second visit today following a lovely experience a month ago. The staff are so helpful and friendly. Smiles all round. Well organised. It's good quality food in an excellent location , hence a little higher in price. Not to much..Not crammed. Plenty of space and...

Well..... Had a cheese toastie with chips and also shared a Victoria Sponge cake for afters. To start off most toasties were made with a mixture of things which for some people find disgusting. So in the end s cheese and tomato had to do,...

An old favourite of mine and a nice bolthole whilst having a break from the shopping. Lovely views over Plymouth to enjoy whilst eating. The food isn't the cheapest but it is tasty and filling, with a good selection of hot and cold dishes.

Usually a stop for tea or coffee , but have recently had my lunch in the restaurant which was most enjoyable and good value. Food selection is limited but should be something for every one, cafeteria style servery can be busy at peak times. View...