Dial India in Elmbridge

Very good service and great value for money great food. Will be going back for more, highly recommended

Slow delivery. Missing part of order. Incorrect item delivered. Curry sauces and side dish thin, tastless amd watery. Breads tough / stale.

Absolutely atrocious put in my order and then 50 minutes later told me they were unable to deliver my food but still took payment. When I call back to find out what they are going to do and the restaurant just hung up on me.

At 8 pm we made our order via the Dial India website and were told in the confirmation email that we could expect the delivery at 8.50 or ASAP. At 9.20 pm we called to ask where our order was. The man who answered was rude and just kept shouting and was sadly, impossible to understand. My friend thought he said it would be 5 minutes but I thought he said they would not deliver (I was charged £1.99 for delivery!). At 9.38 we called again and got the same man and were then told the van had broken down and they could not deliver. We asked if the order was ready, were told yes and said we would collect. When we got there, we were almost given someone else's order and then told they had not received our order. We waited another 15 minutes or so for them to cook ours! The food tasted good but the hassle and customer service means I will not use them again. They put in 'free' naan bread which neither of us eat and onion haji's which my fried said seemed to have been double or triple cooked. The delivery fee was not returned. The other gentleman working there was at least polite and apologetic. So do yourself a favour, if you want to order, phone! This is a take away/home delivery place only - not a restaurant.

Won’t be ordering again Tasteless tandoori chicken Couldn’t touch veg curry as full of floating oil on top Poppadoms stale Delivery late

The worst Indian I have ever been delivered. Over 30 minutes late, was lied to when I rang and was told the food was 10 minutes away. When it arrived I wished it hadn’t, it was cold, oily and bland. Avoid.

We took the plunge and finally tried a food delivery service. It arrived promptly and you could see that great care was taken with proper labels for each container. We had read the reviews here after we'd already ordered and that was scary. We were thrilled with the reality as the actual delivery was fantastic and we will definitely re-order again. I suppose it depends on what dishes you order and what your taste buds are used to.

Disappointed, disgusting rotten meat , never had such an awful meal in my life , all went in the bin , had food standards into them , still waiting for £70 refund !

Gave them an opportunity to save me from writing bad reviews, just a part refund on a bad order that I had to wait 3 hours for. Terrible food and rude, dishonest staff.

Under new management. Our meal was perfect highly recommend. Great value. And there meal deals are perfect. I shall be returning.

Was a very dismal experience. Do understand that order could get late - no response from the restaurant after repeated calls for almost 30minutes!! Had to finally cancel online and go out for dinner.

Food is good and restaurant answered the calls but the delivery of food is very late... After placing the order the delivery time was over 1hour 10mins and food reached after 1 hour 30mins. Very poor timeline and delivery.

Second time I have ordered and best Indian in the area in my opinion! Lovely taste without being too oily, and everything was nice, not just a couple of the dishes. Very nice!

The Korma was okish, rice fine but mushroom bahji inedible!! On top of that driver wouldn't come and find our flat...our usual guy knows where we are. Extremely disappointed tonight, to the extent I think we need to find a new Indian take away

Food was very hot and prompt which was great ... but the onion bhajis were very soggy and greasy and I had ordered a large mushroom bhaji but I was delivered a small one

We ordered (amongst other items) a large bombay potato but when we got home having collected our order we found that we had only been given a small bombay potato and so we had clearly been overcharged for what we had. Two of the mains were good (the chicken tikka karahi and the chicken tamarind) but the other two were not (the chicken rezala and the chicken zeera).

Ordered food 2 hours ago and it has still not arrived. I called and spoke to someone who was really rude, talking to other people and was told 40 mins ago a driver was on their way and now I can't get through to the restaurant. AWFUL service

Good food, but my last order was cancelled ! No explanation! Called but no answer! Poor customer service.

The quality of the meal made the wait worth it.

2 hours we waited for them to deliver when rang was told 5 minuets every time for 45 minuets

Definitely ordering again. Loved it.

Even my fussy children enjoyed it.

Love this place. Real nice variety of flavours throughout. I could pick anything from the menu and be happy.

Missing multiple items from the order which was late

Ordered 1 hour 45 minutes ago il let you know what it's like if it ever gets here

Have been using Dial India for years and always enjoyed. I believe they have recently changed ownership and last night we ordered two chicken dhansak dishes which can only be described as chicken mixed with tomato ketchup. Bright red in colour and a dhansak is never that colour, and it was so sweet it almost tasted like a dessert. How can a curry be so sweet as if bags of sugar had been added. Maybe it was used by mistake instead of salt. Unfortunately we will never use Dial India again. Lots of other nearby competition to choose from.

second time using this restaurant wouldn't recommend. Food Not testy Shocking

Usually I love my curry from here but lately things have changed. I didn't receive my naan bread. My Jalfrezi didn't taste like a Jalfrezi at all. Their lime pickle which I used to love has changed and it's revolting. I don't know what's happened. I will be in search for somewhere new in the future.

I have ordered with this restaurant a couple of times as the food is nice. However, the delivery driver was extremely rude today as when I handed him the money he was about to walk away despite me needing change. He told me that ‘it wasn’t possible’ to give this as he didn’t have any on him, this I can hardly believe. He wasn’t apologetic at all, but the fact that he expected to keep the change is disgusting. I was going to give him a small tip anyway but the rudeness that I received was shocking. I then rang the restaurant to complain and they were not helpful either ‘what do you want me to do then?!’ Not much as it was too late by this point but I won’t be using them again. The customer service, as reflected in my star rating, is abysmal. A customer lost!

Food arrived over an hour late, restaurant said they'd tried to deliver it at the time stated but nothing recorded on our cctv. Said they'd send a fresh order, food delivered was obviously the original order as it was cold and items were missing. Won't be using again

Food is really good. 50% of the times components missing from the order. Very annoying.

The food was good - decent portions and excellent flavour. The one thing that let it down was that the rice that arrived was not what I'd ordered. This seems to be a common complaint and indicates a lack of attention to detail by the restaurant.

Love this place, brilliant food and always very punctual

Outstanding food at amazing prices.

I was at the hotel so i wasn't home, there was only cutlery missing. maybe i should have specified myself. great food

I didn't think it's possible to make butter chicken badly but there it is. Sauce was very watery, chicken tasted like cooked outside of the sauce and dropped there at the end.

Perfect...as usual...thank you

Brilliant as always tasty great value for money thank you dial India

Really good quality food. Only down fall the chicken tikka masala lacked flavour.

Reliable service, used many times before great service

Couple of dishes not as expected. Others tasted like had been cooked some time ago. Disappointing.

Great food , great choice and hot ...delivered to your door ...perfect service...

Brilliant food great service really enjoyed and good price too

Food arrived quickly but was really disappointing. Sadly it was all very bland. Saag Bhaji was tasteless and all elements of the tandoori mixed grill was dry and bland. The chicken pakora was greasy and also bland.

Food arrived pleasantly early. They gave us a "plain" rice instead of the "Zaffrani Pilau Rice" we paid for and the Balti had no spice whatsoever, it was rather bland. The breads were still good and the Tikka Masala's were "ok"

Very polite and quick service Sunday evening

It's lovely and I don't mind waiting if I'm informed. That's all...

Food was excellent, so tasty..a choice of different meals and all good ...thank you

Food is always delicious, tasty and freshly made.

Fab food, delivered quickly, and despite forgetting the drinks, they returned without any issues to deliver. Fab service.

Had a slight glitch with the order but it was fixed perfectly.

I love this food and qwick delivery!!

Very consistent- always decent qualitiy food. Saag Aloo is historic.

don’t order from this restaurant unless u can wait over hour for low quality food

The food was very tasty and of good quality. The portions were generous and the order arrived bang on time. It's excellent value for money. I shall definitely be ordering from here again.

Murgh was very watery and not much flavour, all was pretty bland, order was 20 mins late

Was really tasty. Only bad thing was nanns were wrong and dry. But the actually curry was great

Really good value for money worth waiting for

Always good value fresh hot and tasty

Cold food and very rude and unhelpful when trying to resolve. Do not go to this restaurant.

Food was dry chewy tasted like dog food prawns could be used as a table tennis table, chicken pakora non existent, reshmi kebab started cooked with omelette around it dry and bland, wouldn’t feed this to my dog shocking don’t bother

best Indian takeaway I’ve had in a loooooong time! the Las Mans in particular was delicious, I’m gonna always use these guys from now on!

The restaurant forgot items. When i phoned to complain they didn't want to know and asked me to contact just eat instead. Food quality was not great & customer service was non existent. I would avoid and pick one of the other Indian restaurants in the area instead. Not a happy customer.

Always on point, this place. Love these guys. Unique menu...Still making my way thru it but so far everything I've had here is banging !! Top drawer, 10/10

Really really good. Loved all of it. A lot of food for the price

Took an hour and a half to deliver very small and simple order - half hour late, and food was not as hot as it should have been. Can’t deny that it was tasty when it finally arrived though

Working my way through their unique menu. Don't go for the traditional stuff, their house specials are really good. Never been disappointed and keep coming back! Yes yes! Nice one, Gents, thanks as always.

Spicie for a kormer couldnt eat as pregant

Ordered food, a simple order for two people, order arrived and the rice we'd ordered was missing but we'd been given an extra naan, called the restaurant to let them know, was met with extremely rude staff down the phone who said it would be 45 minutes if we wanted rice to be delivered, by which time the rest of our food would be cold, then tried to push it onto just eat and said we need to call their customer service if we want to complain and hung up on me its such a shame as the food itself is lovely but we won't be ordering from here again

Great food, great service. Thanks

Avoid this place like the plague!! Food turned up very late, staff are incredibly rude on the phone, order was wrong, curry was very poor and to top it all off we found broken bits of plastic in out poppadoms!!!

Food late- app blamed for not “printing” at the restaurant. Food arrived and was bland and watery. I used to like this restaurant, but will not order again.

AVOID AVOID AVOID AVOID AVOID AVOID AVOID Where to start, order was wrong, staff very rude on the phone curry was very poor and to top it all off we had broken bits of plastic in our poppadoms AVOID AVOID AVOID AVOID AVOID AVOID AVOID

Great authentic food at reasonable price

My new favourite Indian take away. Very high quality 10/10

Missed out Mint Sauce and did not phone the number I gave them so take away sat in the pub for 20 minutes.

The food was delicious , the portions were just right. The only thing is ,the garlic nan and the plain nan tasted the same

Never delivered Paid for food and they didn’t turn up

I’ve ordered from dial India many times in the past and it has been really good however last night I ordered an meal and it had a suspected delivery time of an hour, an hour and a half later we still had no food so I rang and got told it would be with me shortly, over 20 mins later it finally arrived nearly 2 hours from when I ordered! and when it arrived it was cold! overall a very bad experience from a regular customer!

Terrible food was 45 minutes late some of the food was crushed and there was a drink missing from my order I won’t be using this restaurant again

Chose Dial as they had a 20% Promotional Offer - It was OK, just OK.

Delivery times and service are a joke. Ordered at 7.10pm with an estimated delivery of 8pm. Called at 8.30pm as food still hadn't arrived and was told that it had already been delivered. Took until 9pm to hear that my food had actually been dispatched and didn't arrive until 9.20pm, 2 hours and 10 mins after ordering! Food wasn't even that good when it arrived - average at best, but was at least hot. Won't be ordering from here again, and recommend anyone steers clear - especially on a saturday evening.

We love this Indian takeaway. Terrifically tasty food, delivered promptly and piping hot.

Man this food was tasty af! Very generous portions too. Thanks, will use you guys in future for sure

great food super tasty as always excellent value

What a shame! The food was nice but was delivered almost an hour late. We called the restaurant when it was half an hour late and they said that the delivery guy had left, yet he didn’t arrived for another 20 mins (and we only live about 5 mins drive from the restaurant). Very disappointed with their customer service.

terrible service food was over an hour late. Midnight before our food came. Did not offer any discount or an apology for the terrible service. The man on the restaurant phone continuously lied about where the manager was and how long our food was going to be. Still payed for our food but couldn’t not eat it as it was so late.

Used this restaurant many times, if ordering at about 7 to 8 in the evening expect a long wait for your food sometimes in excess of 1 1/2 hours but food is good when it arrives. If you order at about 10 food normally arrives early and still tastes good

Food was fine, but arrived more than 2 hours after we ordered! The delivery driver made the excuse that we live far away from the restaurant - it was 3 miles! i could have walked there and back in that time! Food was fine when it arrived, but cold so we had to microwave it. Wouldn’t order again, not worth the wait.

Food was nice but stone cold, delivery man rude and food was over 45 mins late.

Really disappointed with our food tonight. I could get over the fact that it was 30 mins late if the quality was up to scratch but it was all bland & tasted the same, naan breads were chewy, butter chicken was runny, all in all not the best tonight.. We’ve ordered a few times from here & maybe they were just really busy but that’s not an excuse for bad food!

First time trying Dial India and we were pretty impressed. really nice veg masala, saag aloe and accompaniments, the pasanda was a little lacking in flavour but still nice. It arrived on time, with the advertised free side and delivery guy was lovely so very happy 👍🏻

First of all it took over an hour to arrive. When it did turn up (after two phone calls) it was dishes short. Restaurant assured me they woyks send dishes straight out. When we checked the chicken tandori and chicken tikka both were under cooked. Customer service was dreadful. Apart from delivery driver. Don't waste your money here!!

This food had no taste! Extremely disappointed with the quality of the food. The meat was really chewy as well.

Brilliant service, excellent price, gorgeous food

Recommend popadoms, veg samosas, dhansak, onion salad.

King prawn curry was not king prawn and took over an hour an 15min the rest was ok over priced for what u get. You might aswell cook it yourself with the time wait an quality.

Poor food and food missing called hold it be delivered and never was

Pappadums were missing. Raita was very odd possibly curdled. Very small cubes of chicken in biryani. Chicken madras and korma good though.

Never had a bad meal from them until tonight, food turned up very late and some of it cold, restaurant staff very rude on the phone and the Korma which is supposed to have no/very little spice was too got for my wife to eat.