Del Piero's in Ards

The prices are so ridiculous... seriously felt like I’d just funded their next renovation. By the time my food arrived, I considered sending them a postcard just to remind them I was still waiting. If you enjoy being robbed in broad daylight, then this is your place. Otherwise, steer clear

Great spot in the square. Staff are always really nice and the young ones are well picked. All polite and clued in. Bonus - Dog friendly

Nice atmosphere. Friendly staff. Lovely ice cream. What more can one say. Dog friendly and very welcoming.

Delivery order was 30 mins late. Food was soggy and disappointing. Cheese sauce on the fries was dried into the fries. Spice bag was overwhelmingly disappointing, few chips and chicken goujons with hardly any spices and a few burnt onions throw on top for £15. Ridiculous. Caesar salad had been drenched in sauce and placed at bottom of the bag under all the hot food so lettuce and croutons went soggy. Whenever I rang the store to ask where my order was they said it had left 20 mins prior and still didn’t turn up another 15 mins after that, meaning my food had been sat in the delivery car for 35 mins resulting in soggy cold food. Very poor customer service from everyone I spoke to and got no reply when I tried to contact them regarding the poor food.

Nice burgers bit over priced but tasty

Del Piero's Urban started out selling well priced, reasonably portioned and flavoured trashy food. By 2024 it's priced as restaurant food, with smallish portions, and lost a lot of flavour too. Just trash now. Will not be back, cannot recommend.

Poor customer service, rude staff, unhelpful

Looked amazing for £11 but tasted like a prepacked burger rather than the 'home made' smashed as advertised... smashed doesn't really count if you are smashing a frozen chip shop type burger... it just makes it an expensive burger.... average ....very average.. was thinking pizza next time but guessing they are out of the freezer also.... so no next time... particularly after reading other reviews ... avoid and go to Herd Burger in Comber where it is a proper smashed burger fresh and similarly priced with really nice staff.

I visited Del Piero’s last week and ordered an urban double and it was soooo yummy, the girl that served me was so lovely and really helpful making a recommendation as to what I should order, I think her name was Lucia and she is a real credit to the company, I will definitely be back to try more of what Del Pieros has to offer! :)

I was very disappointed today, this has been a regular place I would eat, today was terrible the quality of the food was awful. I did complain, it was dealt was very efficiently by Jessica a lovely girl and an asset to the company. The place was under staffed, I felt for the two girls that were on as the place was packed. I'm not the only one recently to complain as I've heard lots from people I know. I hope the service continues to improve .

We were very disappointed, we ordered our food and drinks with no problems but when we received our drinks we opened them without even having a sip he came back saying there was no dough? We went for pizzas …no dough? My grandchild wanted a rainbow slush ice … no...frozen Coke ..no , this is all still advertised outside. We left and still had to pay for our drinks that cost us £8! 2 teas and 2 cokes so very disappointing. it’s usually very quiet and it was early dinner time so not very good , a post on Facebook or a warning would be nice , unfortunate expected better.

We tryed dels for breakfast frys tryed two different ones both where terrible all the types of bread are not fryed heated or even buttered just plates of five types of bread don't think the bacon was cooked aswell really bad coffee was not great. The price was insaine. Not going back 😔

Used to really like this place. But they upped their delivery price and have minimum charge so it now costs me over £30 to get a basic meal. Bad form really. Won’t be ordering from here again. Quality of food has gotten worse too unfortunately.

Great limited choice of food clean friendly workers never dirty tables

Had a breakfast bap here whilst involved in firefighting operation in a shop 2 doors up. Food was delicious and best of all, they fed the fire crew for free. Big thanks to the generous staff at Del Piero's for supporting the emergency services.

Visited last night with my family for dinner... I found waiting for an hour to be an unreasonable amount of time to wait for our meal.

lovely spot, would go back excellent staff and service ... i had the urban double and my wife had a chicken burger, food was really quick coming out ... like a 5 minutes wait for a full meal for me and my family 10/10

Second really poor experience this evening. Extremely young staff that are friendly but show a complete lack of training. Food is never ready when your told it is and expected to wait another 20 minutes in store. I was able to drive to a competitor, order and receive my food by the time I was meant to collect from here. There was 1 table with two people so it's not like they where rushed off their feet.

AVOID!!!! Could do with a good clean, toilet stank! We called in 3 weeks ago and when my husband bit into his apple cake he found he was chewing on a Fingernail that had been baked into it. It was 2 young girls working behind he counter, who after inspecting the cake also agreed that it was in fact a fingernail. messages are being ignored. It’s been three weeks now and I’ve heard nothing. I will report to relevant agencies. But seriously DO NOT EAT HERE 🤢

Ordered 3 drinks was waiting 20 mins on them 2 drinks was wrong. To which I had to wait again. Awful

Food was lovely, didn't have to wait too long on it. Good size portions and prices are brilliant

I called for a takeaway for my daughter who is very particular about what she will eat. It was a fairly large order for 1 person costing £17. When I was passed the bag I had a queue behind me and no one with me to check everything was there so I asked the guy is that all of it and was assured it was. However when I got home some distance away my daughter informed me that there were items missing. I tried calling them numerous times but no one wold answer. Very disappointed in a takeaway that is expensive and in my opinion markets itself as a cut above the others.

No light working Asked if we could get the light turned on Said sorry been broken for ages Still haven't been served 15 minutes later Shambles

In the last five visits I have been really disappointed. Every time I have made it clear that I wanted a regular hot chocolate, plain…nothing floating on it. On three occasions it was brought to me with cream and marshmallow. One occasion was correct. Today they took my money and then…..nothing. I had to ask again as it was forgotten about. Such a shame but I don’t intend to return. A regular customer from a near by business who will use another cafe from now on.

Cant give 0 stars or i would. 15 yr old daughter went with her friend on sat 18th nov. The chef Couldn't even cook chicken nuggets safely. She bit into one, uncooked chicken!!!! now daughter vomiting half the night. They gave her full refund and offered another meal, Thats big of them. Obviously, she didn't feel like eating after that. Food standards agency informed and Ards Borough council. Hopefully they will check out their rating which in my opinion should be lowered after issues like this. Might want to give this place a wide berth folks unless you enjoy vomiting uncooked chicken back up!!!! Luckily it was a healthy 15 yr old and not an elderly person or someone with medical issues. DISGUSTED! Update: the fact no response from restaurant speaks volumes. Nothing personally or even a response on this review. I wonder why?

Food completely tasteless. The rubbery chicken in the kebab chip must have bounced in & bounced out again! Skinny fries smothered in a tasteless cheese. The mini chicken fillets were so dry & tasteless that I had to put salt and tomato sauce on them which I never do. The hotdog bun was cremated and again had no flavour whatsoever.

There's 3 Del Pieros in Ards, one in Conway Square, one in Regent St and one up at shopping centre. The one in the square just blasts indecipherable music non-stop, especially in the evenings. We've requested it be turned down but apparently they are not allowed. The food is unpredictable, the coffee lacks a coffee taste, in fact I thought I'd been given tea by accident, the staff in the one in the square are very nice though. Food, coffee and soft drinks vastly overpriced. Much nicer coffee in McDonalds at way less than half the price. Actually had a pizza that arrived soaked in butter! It has turned into the Burger King down at Tesco, very poor quality and I think that's probably because kids are left to run it.

Just really expensive and slow. Commented whilst paying that the order was expensive for what it was. I wasn't complaining, merely stating that I felt it was expensive. Her reply "well go somewhere else".

Really friendly staff. Super dog friendly.

Didn’t even get to experience as walked at 22.15 and got told it was closed. However online it says that it closes at 23.00. There was also customers inside and people standing there. Was devastated

Visited on this past sunday, never been before but was always told great things about the place. I have to say, I wish I knew of the place sooner. The food was amazing and reasonably priced, which considering these days, is something not to be taken lightly. I will certainly be back and avail of their delivery service. The only issue I had was the exceptionally long wait time, but they did offer free drinks and money off, so all things equal, I can’t complain. It was rather busy so that didn’t help them. I will be going back soon and recommend for anyone looking a lovely burger or buffalo wings.

I regret walking into this place. We waited almost an hour for our food, and while I understood they were busy, 4 other tables that arrived after us got their food before us. When mentioned this to the staff, the explanation was that we were a bigger party (we were 2 adults and 2 children, but some of the other tables had only one person less than us). When the order finally arrived, it was incorrect (we had ordered double burgers and got singles). When mentioned to the staff, she got defensive instead of apologising for making a mistake. We didn't go for dinner to have an argument; the children got quite upset. We tried to eat what we were given as we were too hungry by this point. They also charged twice for kids drinks (which they later fixed). They gave us a £5 discount, but that was little comfort. One of our children cried through her dinner, and this was her birthday. We will always remember this dinner experience that we wished we never had. This place will need to improve how they prioritize orders, and their customer service. I can't comment on the food as we couldn't taste much after all that.

Milkshakes were great but the coffee was awful need to fix that quick

If you want to customize anything in your order font 9 times out of 10 it's wrong absolute joke don't have a clue

Shocking customer service. They always get the order wrong. Personally I wouldn’t go back but for some unknown reason my teens are willing to give them another go every few months. And every time, something is missing from our order. On the last occasion they wouldn’t even refund the missing items. I strongly advise avoiding Del Piero’s Urban!

Never get your order right. Personally I wouldn’t go back but every few months the kids want to give Del Piero’s another try, and always end up disappointed. Last time, they wouldn’t even refund the items that were missing from our order.

We had chicken fillet burger, breast of chicken and goujons and everything was very tasty

Nipped in for my birthday lunch , always good food , attentive staff and the music is always fantastic but maybe it's just my era 🤣

Love the urban double. Great quality beef and always friendly staff

Food was good but very sloppy bit that was my wrong choice, apart from that very good.

We were in the Newtownards store last Saturday and can honestly say it was one of the worst experiences I have had. So much so I tried to put a complaint in. The only point of contact I could find to directly write to was via Instagram. Complaint written, and IGNORED. The only thing I can now do is to post my review here.... I was in your Newtownards store last night, and can only say that I was disgusted. I had ordered a katsu curry burger for my wife with no lettuce ( yes, they put lettuce on it). When the order was ready, the server noted that there was only 1 order of fries ( I had also ordered food for myself), so she went back to get "fresh" fries. On getting home, the fries were cool and rubbery. This is hardly a surprise, when the staff kept running in and out of the store to mess with their friends. Can I also assume that you have a policy on dogs wandering around the store, as the table beside me had theirs roaming around (this was not an assistance dog). All in all, a very poor experience from Urban last night. Sorry Urban, I cannot see us returning

I love Del Piero's. Good selection of food with friendly service..

This is now my favourite place in Newtownards foods lovely burgers junk fries and the new hotwings are brilliant there sote says pizza which id love to try but think thats only in bangor not on ards menu

Good prices, delicious food, large portions. The service is good and the staff are smiling. I am satisfied and recommend

Brilliant customer service in the drive thru today! Exceptionally pleased 😁

Super food, busy place. Loaded fries are to die for

I always get a cola frozen and junk fries after playing golf and there’s it always someone smiling at the window. The manners there is so good please keep it up. I definitely recommend it From Robbie

Service was terrible, they'd sooner talk to other staff than service their customers. Food was quite nice though

Staff are brilliant enjoy a chat and a bit of a wind up

Always great to go back too. Food is amazing and the staff are so friendly

My burger may aswell have been a salt shake. Same with the cheese sauce, 20 odd quid in the bin. Will never order from here again.

Dropped in for 2 coffees and decided to get 2 sausage rolls and a fifteen between two. The fifteen would not have filled a small child. The sausage roll was very lonely on the plate alone. £17.60 ??? Won't be back in a hurry

Unreal food! The urban double is by far the best burger I’ve had in a long time 👌🏼

Can’t fault the food as it was gorgeous but staff were just awful. Girl serving us did not have a clue, went over the order 3 times yet still our burger came with onions we asked 3 times not for, no dip, brought a cheese sauce when I asked for it over my fries and didn’t bring the fries. I asked a waiter for help and he walked off on me and went give me a second and then completely walked off. The bill was wrong and had to go over it twice. They did take money off but I won’t be back and very disappointing as it was my friend’s birthday

Great food, but missing a burger from the order. Really disappointing when you get home and half tour meal is missing - you ain't McDonald's guys. Edit: Great response from the guys quickly offering to make amends. 5* customer service to go with the 5* food. 👍

Served coffee in disposable cups, plastic knives and found the place in need of a good clean.

As someone in hospitality myself i don’t like to criticise other places as i know it can be hard but I can not justify the waiting times. I like the style of the building and the food itself is decent food and is good priced, it was what i expected from a place associated with being a diner. However, for two burgers me and my friend waited around 50 minutes. We were very tempted to leave and instead go to mcdonald’s after 30 minutes and infact other tables around us did get up and go. We were given no explanation or warning about the wait, and there was only a few tables in. I’m very aware they may have been busy with takeaways or understaffed but 50 minutes with no warnings or explanations is ridiculous and not worth it.

Absolutely disgusting, delivery arrived with bacon so cremated it was like leather. Rang the store and the manager tells me they do their bacon crispy, can't argue with him there as you can see in the photos

Burgers were great but for to much salt on fries ect

Sorry folks tasty but poor value for money tonight cudn't believe my eyes when I saw size of cheesecake - more like a biscuit and no cream or ice cream 😔

They firstly didn't get my order right. I ordered the meal which included a buger with 2 breaded chicken and bacon (with the other stuff too) and it got delivered to me as a chicken burger with no bacon, keep in mind I payed extra for a chicken and bacon burger since they do offer cheaper just chicken burger. So I'm not happy as I payed extra to receive nothing also the chips they came with where soggy and not that nice. Nice chicken burger but wouldn't recommended eating here.

Delivery took a stupidly long time, and the only thing I regret from the "regret box" of hot wings is the price. The whole price is generally to much for what you get.

Great food, great atmosphere, great staff.

Have always received welcoming and friendly service. Great coffee! Nice atmosphere. A great selection of food and drinks.

Good place for a coffee and something sweet or lunch.Friendly staff will be back there

Nice food but hugely overpriced for what it is, feels like a scam going here.

Had a deal for free loaded fries when spending over £19. Input code and when order arrived fries not delivered. Phoned and they said too busy to send fries. Not satisfactory to offer a deal and not deliver on it 🤷🏽‍♀️They offered us a discount code for future orders but not really acceptable. One person in the family didn’t get their meal!!! A regular customer so very disappointed with this poor service!!!

I’m extremely disappointed with the service I got regarding a delivery this evening. I preordered, through the app, earlier this afternoon, for delivery at 6pm. I rang at 6.15 and was told the delivery driver left with it 10 mins previously and to ring him instead. The person to whom I spoke was extremely dismissive and basically hung up before I could say anything further. I rang the delivery driver twice - no answer. Obviously, if he’d only collected the food at 6.05, he wasn’t going to be at mine for 6.00. I rang Del Pieros again to say I couldn’t take delivery at that stage as I only had a small window between appointments for work when I’d actually be home to take delivery, and now I had to leave for work again - hence the pre-order for a specific time. I was told - we’re very busy this evening! Im sure they were - that's one of the reasons I ordered early and I’m quite sure that people who ordered after I did had already received their food. The delivery guy turned up while I was still on the phone to Del Piero's, however I had no choice but to turn him away, as I need to be on time for my appointments. Now, I’ve had to go back to work, without having eaten all day, with a long evening ahead. I suggest you remove the pre-order option from your app when you can’t deliver on it! Very, very dissatisfied - especially when I’ve previously recommended you to others

I do not recommend ordering from Del Piero’s app. I’m extremely disappointed with the service I got regarding a delivery this evening. I preordered, through the app, earlier this afternoon, for delivery at 6pm. I rang at 6.15 and was told the delivery driver left with it 10 mins previously and to ring him directly. The person who spoke to me was very dismissive and hung up without giving me a chance to reply. I rang the deliver driver twice - no answer. Obviously, if he’d only collected the food at 6.05, he was never going to be at mine for 6.00. I rang Del Pieros again to say I couldn’t take delivery at that stage as I only had a small window between appointments for work, when I’d actually be home to take delivery, and now I had to leave again - hence the pre-order for a specific time. I was told - we’re very busy this evening. I’m quite sure that people who ordered after I did had already received their food. The delivery guy turned up while I was on the phone, however I had no choice but to turn him away, as I need to be on time for my work appointments. Now, I’ve had to go back to work, without having eaten, with a long evening ahead. I suggest you remove the pre-order option from your app when you can’t deliver on it! Very, very dissatisfied - especially when I’ve previously recommended you to others

Food and prices are good as is the service up to a point but the staff seem to kind of forget you're there once you've sat down. Could also do with emptying bins in the toilets a bit more frequently, other than that, no complaints.

Really good surprise! Stopped off here for burger during a bike ride and thought it was really good Like the atmosphere of the place too

Del Piero's in the Ards Shopping Centre is not even recognisable as the same franchise which runs Conway Square. The staff in the shopping centre were pleasant and helpful as they took my order. One item was unavailable, which they explained clearly and offered a substitution. Coffee and food were prepared quickly and served within a minute of each other. On my last visit to Conway Square, there was a 40 minute delay , with no explanation or apology. Staff today at the shopping centre served promptly, the food was hot, and the order was correct. Not rocket science, but consistently beyond the competence if the Conway Square branch.

Always love the food but tonight disappointed in the chips, ordered cheese sauce on them and there's a drip of sauce on about 4 chips and the bacon is sitting on the bottom of the box below the chips

Absolutely love here. Great staff and great food. A very fun place to visit and staff always on hand to help. Recommend the DC!

Amazing milkshakes and food as always

Great coffee Great food Proper butchers burgers

I had a mint cookie and it was hard and tasteless

Great food, great speed ect.. Disappointing they took the chilli nachos of the menu.. Was our favourite

The best spot for a flat white in Ards. Dont know just exactly why I like this one so much it's just perfect. Nice area to sit outside and watch the world go by in the Square as well.

We had a busy day setting up new displays for a big sales event we had coming up, we’d worked up an appetite so thought we’d treat ourselves to lunch from here. Staff member who took our order was very helpful and our order arrived fast, piping hot and all as requested. The free ice creams were really appreciated! Would highly recommend!! House Proud Furniture, Ards

Called in for breakfast Sunday morning, staff are very attentive and friendly. Had the Ulster fry, everything was deep fryed and uneatable, had to go and find breakfast elsewhere. Need to stop putting everything in the chip pan and deep fry it. Until then we will not be back.

Excellent burgers. Decor is quirky & fun. Staff very friendly & their iced coffee is devine. Not expensive for the quality of food they serve. Will be back. Thankyou.

Good burgers Good beer friendly staff

Attended del pieros Urban Newtownards with Ards fc disability team for end of season Awards food excellent staff fantastic Great night

Had a surprisingly good fry here. Wasn't expecting it I have had the Burger's before and they are excellent.

So I get a regular cappuccino - think I've misheard the server when she charges me £3.40.... Starbucks is much cheaper as is any other coffee shop for a regular cappuccino. I won't ever be back - not a nice feeling knowing you've been ripped off...

Was looking forward to eating this sandwich when I got home only to chuck in in the bin there was hardly any chicken in it no onions or stuffing and was dried out very poor for the price.

Got a delivery tonight for the first time and have to say I was really impressed and surprised. Chilli salted chicken fries were amazing, sons burger was gorgeous and the portions were massive. The delivery driver was so polite and friendly too. Docked 1 star off full marks because I asked for no taco sauce, but it had taco sauce on it anyway. The mozzarella dippers were overpriced and seemed to have come out of a box. Not home made. Overall though, would definitely order again.

Clean, great service, reasonably priced and food was yum. Hit the spot for a quick meal.

Delicious food! Wedges were absolutely fantastic. Good prices for the high street. Good service. Pretty busy, which says a lot! Good background music but a bit loud - not too intrusive though! Will be back for more...

Excellent customer service from one girl especially.. Nyree just love her 😍

Great food and helpful staff members 😃

We've ordered a few times and has always been great.. Although today 1 milkshake was very watery, chips where cold and the white chocolate fererro rocher cheesecake is not worth £5 what so ever it's the size of a fairy cake. Also no ice-cream with it as stated.

Ordered a hot chocolate fudge cake to go , £4.40 on just eat for hot fudge cake and ice cream in store was £5 and an extra £1 if u wanted ice cream then to come outside in my car open the box and it’s freezing not hot at all had the right mind to go back and ask what I was waiting for if it was not even heated up Disappointed to say the least

Ordered but burger was cold and chips soggy. Arrived on time but not good. Free ice creams were a nice touch. Would not recommend delivery, pick up is better.

didn’t even let up sit inside to eat our food and it’s raining outside

Great coffee shop friendly staff are very welcoming.

Would rather have a proper cup than paper and the service is slow as the other worker spent his time in the toilet .

Meal ordered at 1825 with web page stating 1 hr delivery. 1 1/2 hrs later it had not arrived. When I phoned I was told their site did not give an option of greater than an hour and they had lots of orders had came in to the point they had to close web site and would be another 30 minutes. I checked web site and still accepting orders. It is now 2035 hrs and just arrived. No tomato on chicken burger dressing and food Luke warm and fries soggy..Would never order again

Garlic dirty fries. What a great idea and yummy too.