Based on 20 opinions finded in 1 websites
Based on 20 opinions finded in 1 websites
Nº 304 in 703 in South Gloucestershire
Opinions
A little shocked at our dinner experience here. Hubby ordered a steak, they asked which sauce he wanted. He chose one and they charged $3.50 for it. We have never, ever paid for steak sauce before and we travel alot! I had lamb. It was VERY pink in the middle. (I cant honestly say that it was raw as I dont know for sure but it was very close to raw center) then we went to order dessert and mentioned that we were full already but were celebrating our 30th wedding anniversary. After we ordered and dessert came, the waitress asked if she can send a special celebration dessert with us. Ummmm, why didnt we get that offer BEFORE we ordered dessert? Then to top it off, we got a 10% service charge onto our total yet. Never had that happen here in England before either. We typically tip 20% to 25% but decided with all the strange glitches at such a classy place, 10% was more than plenty. It was a disappointment to our special occasion. 🥺
John Joy . 2024-09-28
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Enjoyed a wonderful Sunday lunch at Tortworth Court. The service from Oliver was absolutely exceptional, he took the time to get to know us and made sure everything was okay with our experience. Including a surprise congratulations dessert after hearing that we were getting married in a few weeks. Definitely coming back again, so thank you!
Darren Matthews . 2024-09-15
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Impossible service. The quality and selection of the food is like that of a fast food restaurant. But apparently sufficient for most visitors.
Michael B. . 2024-07-20
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Beautiful room, food was a bit average but we had a great waiter
Ruth Reynolds . 2024-07-08
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I live locally-ish. Tortworth has options for different occasions and I love that. I really should go more often. Last night was dinner with an ex colleague. We’re foodies and want to enjoy what we are eating whilst we gossip. We arrived early, straight from work and first to be seated. We had a perfect window seat looking over the garden and those enjoying their summer drinks in the sun. Joseph/Joe was our server, who was young, helpful and very sweet. Attentive but not overbearing. Great recommendations and insights on what other guests thought of options. Pink Prosecco to celebrate a new job with some olives and artisan bread. Yum! I think my friend had pan fried cod on risotto but I can’t be too sure because I was lost in my grilled halloumi on giant couscous! Really hearty and light at the same time. We had a classic tiramisu but it was dressed with little biscotti, tiny pieces of meringue and fruit, that made it just a little bit different. Nice touch. We finished off in the bar next door with Paloma and a Mojito. Perfect evening, thanks Tortworth! Ps my condolences for Lady Grey she will be missed.
Karen D-Mc . 2024-06-29
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It was our second visit and we went to celebrate my wife's birthday. We tried their afternoon tea which was delicious but nothing extraordinary. Sandwiches were soft, fresh and delicious , but the Scone was basic. Scone was a bit tough and didn't taste fresh. From my experience I didn't find their afternoon tea much different than M&S or Patisserie Valerie. It's bit overpriced if you compare with other places. Overall service and atmosphere was great. We really enjoyed it and definitely be back again but not for afternoon tea this time.
Prashant Shukla . 2024-05-18
MORE AT Google
Great service, lovely staff and an excellent afternoon tea.
Steve Donohoe . 2024-04-13
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Such a lovely setting but we were shocked by the standard of the food. Stopped for a drink and snack - over £15 for nachos, which was a sad plate of Doritos with microwaved cheese and dips reminiscent of a kids birthday party. Terrace looked amazing in the sun but there were piles of plates and glasses on every table, clearly hadn’t been cleared in hours and as a result there were wasps everywhere.
Ellie Ball . 2023-08-20
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Historical hotel with outstanding restaurant. Food is really good with astonishing atmosphere. Just a bit disappointed with the dessert, it is ok, but not above average.
Alex Chau . 2023-05-09
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Excellent food ! 💛 And the service attitude of the restaurant staff is very good. They are so kind and nice. The restaurant’s environment is very comfortable and relaxing.
Karen Wong . 2023-05-09
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Fabulous food in a fabulous place, need to book in advance as it was busy
Ags . 2023-04-09
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Attended a class reunion and twenty four of us enjoyed a three course meal in the Victoria room. No complaints from anyone, the food was excellent, and the staff without exception all friendly and accommodating. No long waits for any of the courses. Various bars in the hotel, and not the cheapest of prices but you are paying for a charming location. Do walk around the arboretum, well worth it for the autumn colours.
Roy Sirl . 2022-10-25
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Went for a drink with my boyfriend- glass on wine and a lime soda.. we're charged £19??? Used to Bristol prices, but this was ridiculous
Charlotte Januszewski . 2022-08-23
MORE AT Google
Had dinner twice here whilst on a 4 day stay, quality of food for such a lovely place is appalling, food tasted like it had been frozen and not fresh. I have 2 days left and on Google trying to find somewhere better to eat, such a let down. This review is for the dinning experience only
Dave Clarke . 2021-07-06
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Lovely setting food is good cream tea not worth the money but your paying for the beautiful building and garden spa is amazing and very relaxing. Good value also
Katie Curran . 2019-08-18
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Very well run Hotel. Very good food. Nice rooms. Super location.
Simon Good . 2019-05-09
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Excellent food whilst staying here last summer. We did not have lunch on any day, but both breakfast and dinner were top class.
Richard Walsh . 2019-02-24
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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1379 Opinions
Came in recently and had an awful time. The manager (think I heard the other staff call him Steve?) couldn’t keep his eyes off my two boys! He was staring and winking at them from the bar and came over multiple times asking if the food was okay rubbing his hands on my youngests shoulder and head even when he pulled his head away. He is quite intimidating especially as a single mum but I eventually told him to stop and he stormed away angry. felt very uncomfortable by him so we eat up quickly and left when we paid which is a shame as the boys normally love building their brownie. We have eaten here quite a lot but after this we will never be coming back.
3091 Opinions
Me and a few friends went to dine at this branch today and didn’t have the best experience, though it wasn’t awful we just weren’t pleased. Firstly, we were sat on a round table by perhaps the host or runner? And when our waiter came over we were asked to move as they had a reservation for a round table? We moved with no hassle not a problem for us, these things happen but then turned to see that there was an exact same table a few more tables back. He was very lovely at first with a warm welcome, drinks were ran shortly and food order was taken. Food took about 30-40 mins which we didn’t mind we could see they were short on staff and it was a weekend and as a hospitality worker myself these circumstances are understandable. However food came and it wasn’t the best, pizza and garlic bread was hardly cut and really overcooked bread was very hard from being burnt. Mozzarella dippers were hollow throughout meaning they were cooked for too long. When the waiter came it was a bit of a rushed check back and we didn’t really have time too feedback, we mentioned to him that we had ordered 4 sauces with him and only 3 came and there was a little of bit of unnecessary attitude and disagreement with this when he could of just said that it was a misunderstanding and grabbed the extra sauce when he had a spare minute, because of the food quality and communication from the server we resulted in wanting to discuss our experience with the manager. The manager was a great help and could see the poor quality of the food as soon as he came to the table. He apologised about this and took the necessary items of the bill and added a discount. He dealt with us very well and we’re pleased with his understanding and help. With a price rise we agreed that the price we was paying wasn’t quite worth it. Overall these mistakes can easily be fixed and this is not a sign to not go there but just me sharing our experience.
334 Opinions
Lovely staff, but not the menu shown on line, very poor choice. Not recommended