De Vere Cotswold Water Park in Cotswold - Phone Number, Reservations, Reviews

We've only just got here, but do far so good.

Nice place to spend a break. Super spa with some really great treatments. Well run and organised facilities including a busy dining room. Just ensure you book your slots for spa and dining and you’ll enjoy it.

Excellent view of the lake the walk every point top notch

Fantastic setting for the hotel , very light and airey , good breakfast area and food with seating indoors or outside . A massive screen tv which is great for watching sport on . The rooms are nice and bright with floor to ceiling windows , a good mattress quality and nice furnishings in all rooms . Shower was nice and powerful .

It was a below average experience. The room was spacious, but we ran into trouble. Our room had a broken safe, and in trying to find a room with a working safe, we were sent up and down to multiple rooms without success. We eventually just gave up!

Lovely night away with some incredible scenery! The spa treatment and pool was perfect. The food was really good with a good selection of drinks and service was faultless! Unfortunately the room was unbearably hot and sleeping was impossible. The room could really benefit from some air-conditioning. The price paid for the room AC should be there, instead we had a standing fan and small windows that only opended a few inches. I would recommend a visit just prepare for a sweltering room. A return visit is doubtful from us for that reason.

Great hotel a room with a view if your up for relaxing and watching nature is worth it. Lounge menu very limited so trips out for good food needed.

The place is very beautiful and safe and there are no problems. The staff are helpful and friendly. The resort has many activities and the lakes are wonderful. The place is recommended for families. I gave it 4 stars because the place lacks restaurants and groceries. It has 4 restaurants, 3 of which have a bad rating. There are no groceries in the resort, and there is no taxi or Uber service available. There is a lot of it, and if you do not have a car, you may suffer

Way too much money for what you get. We had a room with a view. Yes, the view towards the lake is beautiful, but special to say the least. It is a warm room where only some upper windows can be opened. If you open the windows you constantly hear the neighbors downstairs who sit on a kind of continuous terrace (they have paid a lot more money) so to sleep the windows have to be closed. Also keep the curtains closed because everyone looks in as soon as you turn on the light. No air conditioning, so the cheap fan has to provide some cooling. Staff that is friendly but completely incompetent. Bed too soft but that is a personal taste. The positive thing about this hotel: that from now on I'm sure I'd rather spend an extra hour looking for something decent.

The Hotel is fab, drinks, snacks and food in general on the pricey side, nothing was cheap. Food was good.

I liked the hotel but it's in the middle of nowhere. You can't just walk to attractions or local shops.

Love it here, so peaceful and relaxing!

Happy to share Nice stay and nice breakfast we ever had And nice service and good team Every thing is perfect We will be back soon Thanks for gregs for nice service

A really nice place to pop in and have a drink and a bite to eat. Lovely food and really helpful and kind staff.

If you have a fear of spiders, this is not a place for you. It is inside and outside of all the rooms we saw. They stream inside as soon as you open the windows or doors to let the breeze in....there is NO airconditioning! All rooms we saw coyld do with a deep clean. We 6 killed spiders inside our first room, killed a spider on the dining room table at the bar where we had supper. They are truelly every where. Staff tried to accomodate us but we could mot find one available room without spiders!

Gorgeous hotel and friendly attentive staff, rooms could have a little more attention to detail such as outsides of windows cleaned but overall excellent

No one answers the reception phone or room service. I asked for conditioner and they said I’d have to pay £30 because it only comes with a deluxe room. The rooms have no air conditioning and the windows only open a tiny bit at the top. Room very basic. Bar service was so slow and no one in charge.

Amazing location. Rooms a bit outdated if ask me. We were there on an event night and bar staff were slow. Great location however

A stunning location. However, the hotel is struggling to keep up with it's 4 star rating as things were a bit shabby around the edges. I think the staff were struggling to cope with the sheer number of guests- there was a prom, an awards ceremony and a wedding in the space of 2 days, plus loads of guests just having a weekend break. There was peeling paint in the bedroom and the curtains were hanging off the hooks. The apartment smelt of smoke. The spa was too busy to be relaxing, and they had wallpapered over some tiles, which was peeling off. The changing rooms were dirty. The bar had a massive queue and the staff were rushed off their feet. The complimentary shower gel was heavily watered down. We did enjoy the stay but I think the senior management need to invest in more staff if they're going to charge top price on a busy weekend.

Beautiful place and surroundings. Would recommend

It's all very good, not a great deal to say about the hotel in a negative way, but be warned the restaurant is only offering mediocre food at best with a restaurant price tag .....try eating out there's some great places nearby

A hotel in a beautiful and special place overlooking one of the lakes that characterize the beautiful English countryside.

Hotel upgraded us to a lake view apartment. Reception very friendly and helpful. Apartment could do with a slightly better level of housekeeping...living room was a little bit dirty and noticeable dog smell . Sort of anticipated this knowing its 'dog friendly ' . Perhaps housekeeping could be equipped with fabreeze for the sofas? Bedroom and bathroom were very clean and no doggy odours. Overall though very good stay. 👍

It was cheaper to get an apartment When I went at the beginning of june, then it was to room. Great place to stay within easy access to attractions.

Lovely location, rooms are nice, great facilities and food. Particularly amazing service, especially from Bea!

Amazing place, a fantastic location, and a lovely staff.

Worst night sleep I've had in ages. For the hotel price, having a loud fan instead of air con with loud traffic was disappointing. Perhaps water facing rooms are better as it wouldn't have been so loud- but still likely didn't have anything other than an oscillating fan. Breakfast was good.

Good food and pleasant location

We spent 2 nights at the De Vere Cotswolds and would say it was ok but not great. The hotel itself is massive, and there is lots of parking including one electric charging spot. There is more electric charging directly nextdoor to the hotel at the 720 Pizzeria car park which we used as the hotel charger did not seem to work. Our room was fine, however as we were in a self catering studio room getting fresh towels/bedding or having your room cleaned as you generally get in a hotel daily cost extra. Although there is a swimming pool on site, this is not accessible for hotel guests. Only those who have paid for a spa package (most of which are around £100) have access to the pool for one hour a day. I can see this making sense due to the huge number of guests... but the pool features heavily in their advertising (plus the first sign as you drive unti the hotel is a picture of the pool) therefore I feel they are misleading a lot of guests who would arrive hoping to access the pool. For those looking to swim, there is an outdoor swimming pool in Cirencester which was lovely and £6.50 per adult. There are 3 restaurants on site which they encourage you to book when checking in, however due to them all having mixed reviews on Google maps and an average of 3 stars yet being really expensive (£19 for a veggie burger) we did not use them. However, I would really recommend 720 Pizzeria which is directly next to the hotel and you can access it through the hotel car park... they have a pizza van and outdoor seating with a bar!! The location was decent, but note pretty much all of the local pubs and the hotel restaurants are not open at lunch time, so finding food in the middle of the day that wasn't a co-op proved tricky. Would recommend The Lodge at Lake 12 which is just opposite the hotel... they are a cafe open all afternoon and servicing nice street food. Additionally, Carlé's Coffee is round the corner and they had an all day breakfast and lunch menu. We found it difficult to contact reception via phone, with neither of the phone in our room working and no one answering when we repeatedly called from our mobiles, guess this may be linked to being such a big hotel.

Stunning rooms with excellent views. Great bed and super comfy duvet. Unfortunately there were lots of little jobs that needed attention in my room. I fed back, politely, but haven't heard anything back. Service was excellent. Response time super quick. Bar was massively expensive at average of £8 for a glass of wine. The boardroom we used was delightful with a balcony. Overall, I loved it, thank you. Will return.

We had a lovely one night stay here. The service staff are great and we had a nicer room than we had booked which was pleasant. There are lots of waters ports activities to do in the area and many walks around the lakes also.

Dated rooms and general decor. Shower in room not hot enough, reported it to reception who said they will send someone but seems nothing was done as it was the same the next day. Soap/shampoo dispensers don’t work properly. Breakfast average at best. The biggest issue is that they charge if you want to reserve a slot in the gym or pool…seriously? Why not just a refundable deposit? Just a way of fleecing their customers. Location is nice and the grounds are well maintained. Can’t really recommend this place and I would look elsewhere for your vacation as this hotel is simply not worth the premium fees.

Thought I’d quickly add a review whilst sat in a nice spot on the decking, outside our room. Here for a wedding and having a lovely time so far. Despite the size, I’ve found it quite peaceful and relaxing sat outside our room. The odd person comes past, as they walk from their room to the dining area or back.. but there is the sound of trees rustling and birdsong, so the traffic on the nearby motorway can be tuned out. Had dinner at The Boathouse last night: I had crayfish and prawn cocktail on a beetroot bed, beautifully presented, although perhaps the thousand island could have had a bit more of a kick, with a touch of lemon, Worcester sauce or mustard powder? Still very good. Then I had the pearl barley risotto with beetroot (ate lots of beetroot yesterday!) and vegan feta which I was curious to try - I think it must have been the cashew nut version as it was super creamy and delicious and dare I say nicer than normal feta, which I can find a bit too tangy. Breakfast was great - they’re catering for large numbers but doing it very well. I really enjoyed granola, seeds, dried banana and yoghurt with a touch of oat milk, fruit juice (blueberry!) and a decent cappuccino (there’s a machine that grinds the beans, worth waiting for even if there’s a bit of queue). Hubby found his flat white a little bitter, but enjoyed the same ‘starter’ as me before his ‘main’ cooked brekkie. No lunch will be needed! Rooms are spacious and clean, with everything we need (we are pretty easy to please!). Some of the fittings in the bathroom look a little tired and not sure the fan in the bathroom is working as it should, but that’s no big deal to us. We didn’t have a plug in the bath when we arrived, but the reception were super helpful with finding one for us (gotta take advantage of a bath, when you’re a boat dweller!) Giving 4 stars for Rooms, because whilst I’m aware we have been lucky with our room location and appointment, some of our relatives have been less fortunate and have a car park view (although I appreciate its luck of the draw) and an issue with bath not draining so unable to shower, so their stay has been not quite perfect so far. I guess I’m such a large place with multiple rooms, you are likely to get issues like this, but they’ve been particularly unlucky. Having said that, we are loving it, especially the pool and sauna, and ice/water bucket, which were glorious after a run in the sunshine around the lake and down the river, earlier this morning. Looking forward to the wedding tomorrow.

Really nice place, will definately return!

Beautiful location and very well presented hotel inside and out. The surrounding walks and lakes are ideal for entertaining those with children and dogs. The decoration has a modern / beachcomber feel with lovely reception, bar and airey feeling. Priced well and accommodates guests with dogs which is why we booked! Our standard quest room was big and clean. Bathroom was a little tired, but it wouldn't put us off booking again. We only spent one night as we travelled back from Cornwall, an ideal half way point and break from the M5 slog. Reception staff were very friendly.

Been here 3 times. This time the room wasn't as good as before, it was in the main building, and I've been in the outer buildings before . I'll stick with those in future .

NOISY NOISY AND NOISY We booked this hotel as the website would lead you to believe that you would be in peaceful surroundings..a relaxing getaway. Infact right opposite our room the hotel had booked out the whole top floor to a party of people. I fully understand and ignored the music and screams from the balcony, then at 1130pm I went downstrairs to check it would be over by 12am ( assuming it would as with all other places , worldwide, we have ever stayed ) I was told by reception that they would check and call me...they never called and at 12.15 I had to get up get dressed and I went back downstairs only to be told the event would not finish until 2am! The entire break we had looked forward to was ruined. We were exhausted the next day and couldnt wait to leave. This place ( well management ) are only interested in making money and have no regard for the guests....AVOID

Beautiful setting helpful staff. Wish I had more time there.

A lovely hotel in a lovely location, but; The Bar Surprised to see the hotel bar close promptly, unannounced at 11pm. On checking I was told that a staff member had been to all tables to advise everybody of last orders; this simply didn’t happen hence why would I have asked? Only bottles service available after 11pm. Breakfast Booked time slots don’t seem to change the fact that it’s very busy with queues for everything. But it’s clean, tidy and the breakfast is reasonably average. However picking a 09:30 slot the staff were closing up the breakfast area around 10:00 whilst we were still eating. Moving chairs to block off walkways thereby restricting access, Orange juice disappears without notice and hot glasses provided straight from the dishwasher for cold drinks? The room A lovely setting, a nice, clean spacious room and a good overall feel. Unfortunately woken up by a rather loud dog ‘chorus’ at 07:15. Summary The hotel is really nice but is definitely is missing a ‘customer first’ approach to communication in a number of areas! I advised my issues to Ben on checkout, he heard but wasn’t listening ….. Four days after the visit and no reply as promised hence the review…

A comfortable hotel with lovely view over water if you book a room with a view, otherwise you get the car park. Went in early April and there were a few mosquitoes however later in the year I guess there'd be many more!

Stayed in a deluxe room. Would be nice if they did something about the bugs

Great place to stay as a base camp. By the lake great views. Stayed on the first floor in main building. Nice room - sadly let down buy the fact that unlike the ground and top floor .which have a balcony on the top and veranda on the bottom. Nothing on first floor only 3 very small windows at the top . Which if you are a little on the short side would not be able to reach. If you did nit wish to eat there. There is a separate bar/restaurant next to it.. bit to pricey. If your you fun of water sports. Also on site. ... like I said ok as a base .. most other places within 30/40 mins drive

Dissapointed with the dinner menu's, and the room needed decorating, but the outlook was great. The staff were helpful and cheerful. Pity they have a strange rule regarding the swimming pool.

Lovely hotel in a beautiful location close enough to major local towns for business travel without the hassle of town centre life.

We have just come back from a 3 night stay at De Vere Cotswold Water Park and we absolutely loved it. We were there with a dog and two children and we all had such a wonderful time. The rooms were spotless and such a great size. They have thought of everything even down to the De Vere dog bowls and dog beds. The breakfast was amazing, the food in The Boathouse was delicious and the surrounding area and walks were beautiful. There was so much to do we wanted to stay longer! We will definitely be back and we will definitely be recommending to others!

The place was really good and clean

We have just returned home from a 3 night stay at De Vere Cotswold Park with two dogs. I could not fault the hotel! The staff were friendly and helpful. The room was perfectly placed for our dogs plus two lovely beds and bowls. We were able to park close and there was green space for quick walks for dogs. There were numerous fabulous walks along canal, footpaths and old railway line, directly from the hotel. There is a super cleaning area for dog paws, wellies etc. The pool is great, not huge but warm and good for a swim. The breakfasts are unbeatable. Everything you could think of plus a number of delicious options we hadn’t thought of! The dinners were also excellent. We will be back for sure! Thank you everyone for a super holiday.

Welcome to the playground! Wife and I had a 3 night stay here and this is an honest accurate review of the hotel. These are the negatives as it's always good to finish on positive comments. The room we had was very untidy and was in need of decorating. Two brown stains on the carpet next to the bed, god knows what that is. The room smelt stale and unclean. The bathroom, was an utter disgrace. Dirty, toilet cracked, sink wouldn't drain, sink was hanging off the wall along with some of the tiles. Fan didn't work so everything stayed wet. Soap dispenser didn't work but they managed to threaten you with a £30 fine if you were to take one! Bath was stained and no toilet brush. Kids are allowed to do as they please here so if you value a relaxing holiday, don't bother. Now I understand today's standards of parenting is way off the mark with little to no consideration for anyone else's enjoyment, the hotel staff allowed kids to shout and run around the place like a playground. A few times during my stay, 3 kids were racing around the reception area on scooters while OAP's, wheel chair users etc were trying to book in and go about there holiday. Nothing was said by the hotel staff! Amazing. Some little darling child that was unattended managed to get in the lift and got stuck due to the stupidity of the parents putting an arm in the lift door. After some time I offered some advice but was "refused" by the parents so the fire brigade was called. The fire brigade done exactly what I advised the parents and he was out in seconds. Shame they didn't listen to me as the kid spent 30 minutes in the lift as the hotel staff, as nice as they are, wouldn't stand up to the parents. This family was given a free meal that night! Mmmmmmm It seems the hotel staff are afraid to say anything to this unacceptable behaviour. Frightened of upsetting these inconsiderate families they choose to say nothing and allow others to become agitated and ruin our stay. The good points, the hotel staff were friendly, the food was fantastic and the parking was good if like me you are worried about getting your car damaged. Hotels need to up their game and consider all not just the entitled few!

Stunning hotel, with a lake to the rear. Restaurant sits along side it, with a stunning view for breakfast makes it worth it waking up early.

Beautiful hotel in a stunning location. It rained non stop for two days when I was there, but even though the weather was gloomy you can’t deny this hotel and the surrounding area is gorgeous.

The spa was awesome and the pool was good. The inhouse restaurant food was brilliant(and big portions). The bed and the pillows in the room we got was ok from comfort point of view, but could have been better where the other services are so great. The charging block is really useful for phones and extra plug points, and the lake views are great.

Lovely location. Sheets made me itch

Nice rooms, however 'Spa' was being used as a kids paddling pool, noisey and not relaxing in the slightest. Wanted a nice relaxing weekend away with my other half after a stressful time but it turned out to be the opposite. Don't advertise as a 'spa' if kids are allowed to use it.

Lovely area, beautiful place surrounded by loads of things to do if you can drive. Rooms are lovely and decent size but we unfortunately had a few minor problems that just disappointed me. The first being we booked a room for myself and a child. The child's bed was a very uncomfortable armchair pull out bed. Hardly any padding to it at all so my daughter had to sleep in bed with me. Shes a wriggler so I hardly slept the entire time. Second issue with the room was that the plug in the bathroom sink was stuck and wouldn't pop up so the sink was just filling up when we were washing our hands. Tried to call room service for help several times while my daughter was sleeping to sort it out but no answer. This was around 6/7 so I wasn't late. Luckily I had a nail file with me and it was just thin enough to get under the plug to get it out. Thirdly, room service to the room appeared very understaffed. I think over the 4 days we were there we only got through to one person when calling for room service. I had to walk to the bar (it was a long way with a toddler each time) just to get a drink. They said just press 0 on the phone and we will come and get it. Tried several times again but no answer. Another minor issue, but annoying, was when we ordered food at the bar. They brought some of our food out but forgot some, I had to go up to the bar and ask where it was. Then at dessert I again had to ask at the bar where it was as it had been around 45 minutes. When they brought it over they had our order wrong, it was just 3 scoops of ice cream but they had wrong flavour. Obviously my son (who was staying in my parents room) got upset as we had already waited a long time. The second time we ordered food at the bar it was great service, I wish I got the gentlemans name. He was a very polite, happy smiling man. He double checked everything with us and even came over to make sure we were happy with everything. If you have small children like me avoid the children's burgers off the kids menu, they are far too big and smothered in burger sauce. I honestly thought they'd brought us adult portions. Safe to say my kids didn't eat it. The second time we had the kids pasta and kids pizza. If you're kids are fussy, or in my case have ARFID, they were quite nice for kids. It was a lovely looking hotel, if you're going to visit maybe try to go when they are not so busy or without children. We won't be going back again, the little things add up. Next year we are going to try somewhere else.

Beautiful surroundings. The room was clean, but the bathroom needs improvements. Food was delicious.

Beautiful rooms, amazing views from the property, nice staff, good breakfast. Icing on the cake is gaming area where they have arcade games like Pac-Man and Street Fighter:-)

Wedding occasion great day, great food, fantastic sevice, friendly staff, thank you very much 😊

Me and my girlfriend stayed here a year ago and I have always mentioned it to my friends or family looking for somewhere to stay. We would 100% come back here. The room was lovely and it was quiet. Even though they were renovating the particular part we stayed in, the workers were extremely friendly and never worked early in the morning or late at night. The water park is lovely to walk around, and it is situated between 2 larger towns and the area has many restaurants and tea rooms which we investigated! I cannot think of a downside to our experience.

Stay well AWAY from this hotel! It does not meet 4 star standards by any means. We were really excited to take our kids away for a few days and booked last minute. Went to check in and kept being told to wait 5 minutes although it was 3pm which is check in time. Went to our lakeview room, overwhelming smell of cigarettes and dog. Only to find that we were placed in a dog friendly room withiut being informed and we suffer with allergies. Carpet was filthy, crumbs and sticky feeling, a layer of dust on the fridge, poo on the loo roll, Dried up dog poo in one of the bedrooms, blocked sink, a toilet which didn't flush and another toilet which looked like it hadn't been cleaned in a week or two. After lots of calling, (which by the way, you have to call several times before you get through to reception) and complaining the manager Ben, said there was absolutely no way of moving us but we could the next day, but not guaranteed a time! After lots of frustration and back and forth, it turns out there was a like for like room available, but Ben did not bother asking housekeeping to priortise cleaning it until i made a fuss! Eventually got to a new room, ( which I'm sure would not have happened had i not made a fuss) Smell was still there, was slightly cleaner, told no pets allowed in this room but still found dog hairs. The Valves on all of the radiators were broken so this meant it was boiling hot and did not swtich off. The staff member said they had checked it, and suggested we should sleep with the windows open. Little was he aware of the fact that our apartment had doors in the rooms and we have 2 small children so this is unsafe. So we basically had to have super hot uncomfortable night sleeps for 2 days. The Towels stank! My husband pulled a chair out to sit on and the wood came into his hand. The kitchen was clean ish, but cutlery had to run through the dishwasher as it was all still dirty. All in all, this place is a joke! Never ever would I recommend to anyone, it's not even worth the hassle for the view!

Always fun and relaxed when we visit. Lovely place

A long awaited birthday trip away was sadly a big disappointment. We arrived to a massive queue upon check in which took around 40 minutes to get our room. Having paid extra for a dog friendly room, there was no bed or bowl provided on arrival we had to go back to reception and queue again to ask for it. The bed provided for our dog was covered in stains and was not safe to use without covering it. The room smelt like damp with very old and outdated furniture full of damages. Water damages seen throughout the walls a ceiling. Dried dog faeces in the carpet. Cob webs hanging from the walls. Bathroom full of mould and limescale. Cleanliness was non existent. Perhaps we would have accepted this from a budget hotel but we paid almost £500 for a 2 night stay and expected a 4 star experience. It was not worth it at all. My partner was denied use of a towel for the pool and scolded by the receptionist at the spa (middle aged lady wearing a blazer) despite us paying for a treatment and booking spa use in advance. There were piles of towels right behind her. He had to go back to the room to use the bathroom towel. We are unsure why this discrimination occurred. We had pre booked a spa treatment for the final day, only to receive a call 20 minutes before the start time telling us they could not do it due to staff sickness. I asked what compensation could be given, we travelled 3 hours for a spa weekend away and it was our last day, the lady replied with "there is nothing we can do". Only positive is the lake view which is beautiful. But unfortunately could not recommend this hotel after the awful experience we had this weekend. Extremely disappointed and not to the usual good standard of other De Vere properties.

Gorgeous rooms and good service. I’d stay again for the right price. The only negative was a loud dripping noise from a broken gutter above my room.

Wonderful, kind staff and beautiful location. Been here three times now! Would love to see more variety/boldness with the food and more user-friendly car charging (currently fiddly to use, slow and expensive).

2nd time here and still great.. when booking though ask for a room with a patio door as I had no access to the decking.

Caution: The spa experience is no longer complimentary for hotel guests; you must book a treatment starting at £50. Despite having enjoyed the spa on a previous visit, we were unable to do so this time as all treatments were fully booked, which was quite disappointing. ( The website displayed full availability when browsing, but upon selecting a preferred time slot, it glitched and indicated that it was no longer available, despite appearing as a bookable time.) The room was nice with a lot of empty space. It could potentially do with a bit more furniture. The bathroom is in need of a complete makeover; the taps and showerhead were covered in limescale, and it felt grotty. I understand why there aren't any pictures of the bathroom on the website when booking. Also, something to note is that the walls are very thin; you could hear the other rooms switching light switches on, and we heard loud moaning and slapping while we were trying to relax in our room. It was quite embarrassing. At night, we could hear snoring quite loudly, so if you have children who could potentially be woken up by sounds, maybe reconsider? Breakfast - Overall, a good variety and tasted nice, but on the second day, I couldn't eat it since the restaurant was so hot! I was sweating at my seat. It wasn't pleasant. on a positive note the location is good, with lots of food options around and a Cotswold Outdoor store. The hotel bar is nice and relaxing. We stayed Thursday to Saturday, and the hotel is quite busy during the week with business events happening, so it felt a bit mixed at times with lots of people making phone calls and working, etc., in the bar/reception area. Overall, our experience was satisfactory, and I am hesitant to consider a return visit.

Went to celebrate my mums birthday and Mother’s Day, beautiful place a must visit!! Rooms are extraordinary and the food was divine at the Old boathouse!!! Also would definitely recommend a visit to the spa was one of the best ones I’ve visited!!

Just a heads up, pool is extra cost :)

We had a gorgeous stay at this hotel and I would highly recommend it. I had booked a birthday weekend trip here as I’ve not been to the Cotswolds for many years and wanted to try this hotel after coming across it a while back. The customer experience was exceptional and they had really made an effort with the room by putting some birthday bits on the bed with only a days notice. The facilities are great with a swimming pool, gym, spa, restaurants and a few cafes on site. They also have Penhaligon toiletries in the rooms which is a nice luxury touch. There is a massive walking country park/beach not far from the hotel and you can hire the wellies which is great if you’ve forgotten walking shoes. An all round great hotel and I can’t wait to return to try the activities when it’s a little warmer. Thank you to Raj and the Housekeeping team for the beautiful birthday gesture.

Beautiful hotel and spa and the massage was amazing highly recommend and will definitely be back again the balcony suite too was Beautiful

My wife and I stayed there for three nights. Amazing view of the lake from our room. Service was excellent and breakfast was very good. I would have given 5 stars if the bathroom was in a better state. It needs replacing soon.

Room was a very good size,wouldn't hurt with a lick of paint ,the sink had a big crack across the bottom.Lovely views from balcony, breakfast was the best in and hotel I have ever had

Overnight stay for a business trip (and have since looked to come back for a proper trip!) Friendly service at reception and from the staff at breakfast time! Room was a decent size, large comfortable bed and I had a balcony with a nice view of some water! Tea and coffee provided in the room (hidden in the wardrobe - I initially panicked when it wasn't on the side!) Clean bathroom and nice hot shower with good water pressure. Breakfast was amazing - so much choice! They had the typical cooked options but plenty of fruit and pastries too! Lots of juice options as well including lime, blueberry, and peach! Definitely a lovely hotel and beautiful area - want to come back!

Stayed in the complex for a company conference very professional with a friendly team. Excellent

Amazing location overlooking lakes, nice walks around. Lovely hotel, nice bar. Haven't tried the food, but looks good. All professional and friendly staff are all levels. Definitely would stay again , and also highly recommend

Absolutely lovely place to stay. Lovely large room with lake view, comfy bed and very clean. Great breakfast, plenty to choose from. Lovely swimming pool. Friendly staff.

We had a fantastic room, the food was lovely and the building is amazing, but we were let down by staff several times which was sad.

Lovely tranquil setting for a quiet holiday.

Discussed looking to book a luxury break for my 50th birthday with my wife and 9 year old son I enquired about swimming times and told unless we book for an additional spa treatments we’re not allowed to use the pool which is already worked into the rates wow unheard off I was looking to spend a lot of money here I won’t bother will never recommend or go here

Lovely peaceful hotel, food was excellent, staff were all very friendly.

Very nice Hotel great viue on the lake speciali when you go in the morning for breakfast. The staff Very friendly and always at your service for any problem. The food is great and you have a good selection of food

Stayed here for the weekend. We booked a ‘deluxe room’ so we could have a bath instead of a shower except it didn’t have a bath. Advertised as a spa hotel but you have to pay for a £55+ treatment if you want to use the spa? The tv wasn’t a smart tv so we couldn’t stream Netflix which we would expect nowadays. Hotel was nice, room was large and the bar staff were pleasant but we wouldn’t choose to stay there again.

Rooms are very generous Hotel staff very friendly Beautiful location but isolated

Haven't stayed here yet but Esther in the reservations department is absolutely wonderful! I've had to rearrange a booking a couple of times and every time I've spoken to her she has been absolutely delightful - a credit to the business.

5* customer service. Really understanding.

Smart room, decent size, great breakfasts and evening food. Access to swimming pool without treatment booking if not too busy. Pool area has sauna and other experience shower etc. Nice lounge area, good coffee from bar. You can walk from the door to Gateway and on to nice walks along the canal and round various lakes.

Stayed here for a work event. Easy to get to, good quality rooms and facilities