Based on 1.885 opinions finded in 2 websites
Based on 1.885 opinions finded in 2 websites
Nº 431 in 1309 in Cheshire East
Nº 64 of 268 British in Cheshire East
Opinions
Gorgeous time in the sun at the beer garden. Delicious food. Highly recommend the cheese, chicken and leek pie. Great customer service from Helen. Lovely lady with lovely chat.
Christy L . 2025-05-16
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Helens service was excellent. She was very attentive and friendly. Made the experience enjoyable. The food was served very quickly and can highly recommend.
Travel35200326006 . 2025-05-11
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Had a good couple of drinks and a meal, Helen was a fantastic host and a good time was had by all! Will definitely visit again, the food was good too!
Carl C . 2025-05-09
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We live locally to this pub and come here often. We are always greeted with a warm welcome and Helen makes such a fuss of our 3 kids! They love her! Menu is really varied, atmosphere is really laid back and we are always made to feel really at home. Nothing is too much trouble. Thanks guys… especially Helen who always makes it wonderful for us!
Stephanie H . 2025-05-09
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fabulous stay! Helen absolutely made our night! She’s great,such a lovely warm and welcoming member of staff. She made us both smile so much through out our Meal!
Natasha R . 2025-05-09
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The booking was in error and I arrived the day after. Instead of letting me off I had to pay for another night. I checked with the cleaning staff and I saw the room list….. they were not fully booked the night before. When I asked the manager she said they were fully booked. I saw what I saw. The heater in the room didn’t work and it was freezing. My allocation of coffee in the room was two sachets. I asked for eggs fried on both sides at breakfast ….. surely not a big deal. I received them runny and fried on one side. I sent them back and the cook refused to flip them!!! The rooms were very average. I travel a lot and have many reviews. You will see that I am generally always happy. This has created ill will and I will not be returning. I have stayed at the Alderley Edge Hotel several times. About the same price and a LOT better. Everything about the de trafford seems cheap and scant. The front bar is very nice but accommodation wise most places would be better. They made £120 for nothing… that’s the way the world is. Several times I have missed a booking at other hotels and they moved it. I won’t be using booking.com anymore either. They have screwed up my bookings before. And either two people involved one just blames the other. Anyway I have a YouTube channel and people seem to enjoy my troubles more than my successes…. So they should find this amusing….. especially the eggs. The English most times refuse to do it…. It’s weird!! They will flip them in Wales!!
Greg Taylor . 2025-05-05
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We've just had a lovely Sunday dinner. Me and my wife had three courses. All the food was delicious and the service was great. The price for the food was brilliant.
Carla Shepherd . 2025-05-04
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Lovely pub.. helen was our lovely host.. very friendly and so wellcoming to us. Couldn't do enough for us. Thank you helen.food lovely.
Tracey Barley . 2025-05-02
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Room was clean in general but could really do with a bit of tlc , carpet was well soiled
Daniel Radford . 2025-03-26
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Perfect for a pint after a walk. Food was phenomenal and Helen was such a laugh!
Jake Rayner Blair . 2025-03-24
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I had a fantastic experience at the De Trafford, stopped in for some food and drinks which are reasonably priced and the meals were very tasty with decent portion sizes. The bar staff are fantastically friendly with Helen in particular standing out making it a pleasant experience, and the dogs we had were not only welcomed but encouraged and appreciated by interactions from the staff team. I would definitely come here again!
Ben Dean-Grady . 2025-03-24
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Great service from Helen and amazing food! We will be back in the very near future! An absolutely amazing pulled duck burger and steak and ale pie!
Matt B . 2025-03-15
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Helen “lady H of Alderley” made me feel so welcome and relaxed as I was on my own… amazing service and great chat 🤣 all staff obviously like working here , all very helpful
Lorna M . 2025-03-15
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Night out with friends at the De Traff and we were lucky enough to be looked after by the amazing Helen and Ryan. Fabulous welcome, great food and always there to make sure we were being looked after. Greene King should be very proud of both of them.
David W . 2025-03-09
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We were booked in by our potential company to complete our 3 day training course. We have been treat with nothing but kindness and 100% helpfulness by Sarah Helen , they couldn't do enough for us and were very interested in why we were there . They both advised me on my meals as I'm GF and also a fussy eater . I can't praise them enough.
Stay17542475245 . 2025-03-08
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Second time coming to this pub, lady behind bar- Helen- is always very warm and friendly and the atmosphere is lovely and cozy
Hazel B . 2025-03-04
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Sunday roast was delicious! One of the best I’ve had in ages, especially the gravy and cauliflower cheese. Helen was amazing at taking care of us. Would 100% recommend.
Alexandra furness . 2025-03-02
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Had a lovely Sunday roast! The service by Helen & Tom were 10/10!!! Would highly recommend for a cosy Sunday roast or a mid week Dinner, Most importantly the Guinness is spot on.
Kay J91 . 2025-03-02
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Had the most incredible mouth watering roast, and the service was exceptional thanks to 2 wonderful ladies Charlotte and Helen a.k.a Lady H of Alderley. A friendly and charming hospitality added to the warm experience on the perfect Sunday afternoon!
Gabriella Sardena . 2025-02-02
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We thoroughly enjoyed our lunch at De Trafford Arms. The food was hearty, flavourful, and reasonably priced. Helen took great care of us throughout, delivering service that was both friendly and attentive. We will definitely be returning!
Harrison Blake . 2025-01-15
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We have stayed over here about 4 times now, its a great place. Staff are friendly, nice cosy bar and restaurant area. Breakfast was very nice. The rooms are priced well, and in good walking distance to local bars and restaurants. We will be staying again in the near future
Chris . 2025-01-12
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Great place, good food, friendly and efficient staff. Prices are good for the quality you get so definitely recommend this place.
Giles . 2025-01-08
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We stopped the night in a double room. My son and his partner also stopped in the room opposite. Given the hotels location, my expectation of a decent standard of room was quite high. I was quite shocked and somewhat disappointed as my eyes were drawn to the obviously neglected fixtures. The toilet seat was very loose as was the bath hand grab rail. The door covering in the bathroom was jus awful, peeling off away from the door at the bottom. The bed, whilst serviceable, could definitely benefit from a replacement mattress. The first impression as we drove in to the carpark was great and the reception area was really nice. staff were faultless. From the moment we entered, The young lady on reception was just lovely, from the moment we entered we were made to feel welcome. In the morning, again we were made to feel welcome and the chap in the dining room was extremely helpful and friendly. The food was absolutely delicious. Overall, what could have been an amazing stay only rates an average "Hhmm it was okay" rather than the big thumbs up that I would have expected to be giving you.
Alix Grant . 2025-01-06
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Helen was a great host food was excellent such a lovely lady will be back at the end of the month to stay over I had the chicken duo partner had mixed grill
Lizzy B . 2025-01-04
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Hattie, Helen and Emma were very friendly and welcoming when we popped in for some lunch. Lovely drinks and food and a nice warm atmosphere.
Ducksarecool . 2024-12-28
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Beautiful place. The food is delicious and the staff are all super friendly and welcoming. Thank you!
Tribe Fitness with Kayleigh . 2024-12-28
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We did not stay overnight, we went to the pub for breakfast with family and we had a warm welcome and efficient service. However, I would not return because although the food was good, I felt that the small portions did not give value for money. The other people in our party were satisfied with their breakfasts, but I ordered the smashed avocado on sourdough with poached eggs extra, which was £10.50 in total and so I was dismayed to receive a fraction of a piece of toast topped with avocado, alongside the two eggs and half a grilled tomato. As I said, the food itself was tasty but I felt hungry afterwards and subsequently quite disappointed. I don’t like leaving a bad review but would like you to know so you can adjust the portion size of this item to avoid disappointment for customers in the future.
Lucy Johnson . 2024-12-27
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An overnight stay breakfast included. An amazing venue. Lady on reception was lovely really helpful. We arrive early before 14.00 hrs book in. Our room was all ready. Room was spotlessly clean, a queen size bed ( bonus ) tea, coffee making facilities with biscuits ( nice touch ) had a great night's sleep. Breakfast was fantastic. Everything you could want croissants, cereal, toast etc. Full English was superb. Great quality breakfast faultless ( compliments to the chef ) Will definitely be staying again
Jan James . 2024-12-23
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Very good for gluten free, tasty and great service
Slaylikebeaukay . 2024-12-08
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Excellent value for money in Alderley Edge Great food choices and friendly atmosphere all decked out for Christmas 🎄
Lorraine Ryder . 2024-12-01
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Accommodation good. Room clean, tidy and a nice room. Even though we were told the room was due for refurbishment when we asked for an extension to be able to charge our phones. Food was good. The only thing we felt let it down was the Yorkshire pudding with the roast, it was very dry All staff were excellent, attentive and very approachable
Whitbread61 . 2024-11-17
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Helen was wondeful, absolute gem, we felt so welcomed and great atmosphere, thank you so much will return, sticky toffee pudding was delicious.
sarah . 2024-11-16
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Stayed 3 nights, hotel great value and staff excellent and friendly. Location is perfect. Food, didn't realise this was a "Chef & Brewer", dined previously at the Livingston restaurant outside Edinburgh. Unfortunately I chose the Steak and mushroom pie, well sorry to say exactly the same comments as then. Pie looks great but it did contain only 1 piece of meat (1.5 cm.) & 1 mushroom. Bring the food up to the standard of the hotel please
2nunn . 2024-11-12
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2 amazing nights at the hotel. Helen always made us feel welcome as always. Emma looked after us as well. See you all again on 14th December ❤️
Kate Kempson . 2024-11-10
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Came for lunch today after finishing our medical placement in Macclesfield. Served by Helen who was so lovely and welcoming - thank you. The food was great too - will definitely be back!
Charlotte Rycroft . 2024-11-07
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This was my first visit here and was greeted and served by Helen she was very helpful and made our meal experience really good when the food arrived i was pleased with the potion sizes i think the meals are expensive for me , but the food was good, so made up for the cost thanks to Helen everything was fun and will be back
Chez R . 2024-11-03
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Warm atmosphere friendly staff an amazing food right in the centre of Alderley Edge Village
Karon McHugo . 2024-10-30
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Just called for lunch, food good reasonably priced, nice friendly service, thanks Helen.
John Armett . 2024-10-25
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Great food during my stay here. Exceptionally served by Charlotte and Amy. Thank you for the Hospitality.
Christian Ditchfield . 2024-10-24
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Stopped by for some food before walking around town - wonderful pub!
Patrick Ryu . 2024-10-07
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Great food and very welcoming team. We had a long lazy Sunday lunch with family and were very well looked after
mike chevins . 2024-09-30
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Friendly staff, as always. Great place to have a cheeky pint and do some car spotting.
Paul Moorhouse . 2024-09-27
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Staying the night as a stop over with my partner before holiday. Had a fabulous meal in the restaurant and was served by Helen! One word FANTASTIC and what a character. Has time for everyone and thoroughly enjoyed our visit. We will be back!
Lauren T . 2024-09-17
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Went on Saturday 14th September for a meal with another couple. Table 33 And where greated by Helen ( Lady H ) who looked after us brilliantly. She was very attentive to my wife who is severely sight impaired and nothing was to much trouble. Two of us had the pork belly one salmon Wellington and one had chicken. All very well presented and cooked well. Would we go again? Of course we will it's our favourite eating place in the town.
Stu M . 2024-09-15
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Excellent service, food and atmosphere. Charlotte was very attentive and helpful. Nothing was too much trouble. The food was very reasonably priced and great tasting!
Marty91 . 2024-09-15
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A good choice for Saturday lunch. Our group of eleven had a bright, attractive table and the welcome was warm and genuine. Service and food good. Would recommend.
Katharine F . 2024-09-14
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Stayed two nights in the hotel. Super service from Helen, she is friendly, helpful and attentive. The food was excellent and a good breakfast in the morning. The room was clean and tidy if dated.
Thomas E . 2024-09-14
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10/10, amazing food! Amazing staff! Kitchen staff absolutely smashed it!
mauricej.r24 . 2024-09-05
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Quiet hotel good food nice staff
Kim Akerman . 2024-08-20
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A Sunday day out called in on our way home, Helen the host is great she couldn't do enough for us, Sunday lunch was amazing
Nigel fisher . 2024-08-19
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Such a shame , it has so much potential . The pub that is below the hotel is beautiful and the food is delicious . The staff were also super friendly ! Just the rooms that need work , very outdated and not looking very good. A lot of stains in the bathroom
K M.E . 2024-07-23
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Went for Sunday lunch with my nephew. It was very delicious and the portion was very generous. Helen who served us was fantastic and we instantly warmed to her, she made us feel very welcomed. Would highly recommend Sunday lunch. Thank you xx
Debbie O . 2024-07-14
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Helen our server was simply wonderful and made us feel extremely welcome. Bar staff were also brilliant. A great place to eat.
Big G . 2024-07-14
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I stayed at this lovely spot for two nights and didn’t want to leave. So quaint and beds very comfy. Staff were so helpful and kind. I wouldn’t stay anywhere else in Alderley. Can’t wait to go back. Also ate at the pub every day/ night. Great service, great food, and very nice atmosphere. Sarah was my favourite server. Chicken was top.
Alexia G . 2024-07-08
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Amazing food and brilliant service from Helen. We will definitely be back!
Katie Jones . 2024-07-07
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The rooms are clean. The rooms are dated. The bed is comfy. There are limited plug sockets within the room. The breakfast is really tasty!
Hayley . 2024-07-07
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Very good pub restaurant been a number of times for lunch and food and service always very good indeed. Thanks Helen and colleague for really great service today, highly recommended.
velademar . 2024-07-05
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Great stop over with food before flying from Manchester. We have stayed several times. The staff are all amazing and Helen who served us in the restaurant is extremely helpful and welcoming. Rooms are clean, bed comfortable and ideal for a relaxing night before a flight. Car park is free and food in restaurant lovely and reasonably priced. It is 7 ish miles from the airport in the morning and an easy route. We will be back
Curious64746727949 . 2024-07-02
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I called in here with my mum over a month ago and meant to write a review back then but here it is.We were greeted by a lovely lady when we entered ,so down to earth and very helpful,she made us feel at ease straight away.We had lunch ,which was delightful and great value for money but I think it was the staff that made this place memorable for us.The lady behind the bar was a credit to this establishment,whether she was just part of the hospitality team or the owner,( Blonde ,slim ,middle aged lady)she made our stay extremely enjoyable.We will definitely be back.
Claire Hulme . 2024-06-27
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Fantastic place. Brilliant staff especially Freya in the bar. Very friendly and helpful.
David . 2024-06-06
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Great service, great food, but tired old rooms, simple stuff like power sockets next to the bed for charging completely absent. Missing a trick here de Trafford Arms. Despite this enjoyed my stay, on the door step of Alderley Edge Nationa Trust, perfect for early morning run.
Cormac Davies . 2024-05-29
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The review refers only to the restaurant. We don't know the hotel. The pub's premises are attractive and sparkling clean, the waitresses are young and obviously somewhat inexperienced, but very friendly. So there is no criticism here. However, the food - and that's what matters in a restaurant - is a medium disaster: we had different dishes, all unseasoned and bland, nothing tasted right, the meat overall was dry and tough. The previous reviews regarding the food are incomprehensible against this background. It's a shame, the location can certainly do a lot more.
Captian Future . 2024-05-27
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Went for a meal with my partner. Food was very nice would highly recommend
Adam McMillan . 2024-05-24
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The de Trafford Arms is 15 mins from Manchester Airport, right on Alderley Edge high street. The rooms are comfortable and lack nothing. The staff are incredibly friendly and helpful. The food is amazing with gluten free, vegetarian and vegan options. There’s no better place to start your holiday! And don’t forget to do the charity shops 😉
cathy budge . 2024-05-22
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Helen and Freya were the best bartenders, very friendly and helpful, nothing was a problem. The food was excellent. The rooms very comfortable and clean and well maintained
Cheryl M . 2024-05-14
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Overnight stay and dinner. Room was old but very comfortable and clean. Bar service and meal were exceptional. Helen and Freya were fabulous
Carol W . 2024-05-14
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Super meal, great menu. Service was exceptional, Helen and Steve are a credit to the company. We would highly recommend this establishment.
Gill B . 2024-05-10
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We had walked up to the Edge to view Manchester, it was a lovely sunny day so we stopped off here to sit and relax outside and have a drink after our decent. Really welcoming bar staff, clean tables and great atmosphere. Good selection of drinks and everyone was kind to my grandson. Never seen so many luxury cars passing on the road the pub overlooks, but seems to be a place where enthusiasts parade!
RuthAshton65 . 2024-05-05
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Lovely food as per usual. Quick trip to see you all the staff and to see the new menu. Helen lovely as per usual every time she see us. See you all soon!!!
katekempson21 . 2024-04-27
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This is the second time we have visited and this was unintentional - we saw the place, thought it looked good and only realised we had been before when we recognised the car park. We were very pleased though, as we remembered it was good and the lovely Helen who had served us....and there she was, smiley and helpful just as before. This time we had 3 different meals from the weekly menu and they were unusual, all beautifully served on the plate and very good eating. Slightly expensive maybe ( average £16.99 a plate) but not much above the standard price found in most pubs now. Pleasant setting and well attended for a Monday lunchtime. Thanks again Helen and chef.
HGreenheld . 2024-04-26
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Classic pub, lovely service and the food is stunning. Helen who served us is amazing and recommended the lamb shank shepherds pie and it was to die for.
Elisha H . 2024-04-20
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Immaculate service, food, drinks and atmosphere. Helen was an absolute gem with everything we asked for and was very attentive to all of our needs 10/10 place to visit if you’re in the area <3
Evie S . 2024-04-16
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Wonderful meal and atmosphere. Mixed grill was lovely. Helen was a delight. Went for a meal with family and enjoyed every minute.
Josh S . 2024-04-16
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We visited De Trafford for our 30th Anniversary and weren’t disappointed Helen was a delight A real credit to the De Trafford Food was delicious — couldn’t fault anything Will be back
AMS1973Hill . 2024-04-16
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Never had such an amazing experience! Fantastic service from Helen! - great credit to the company! Food 10/10, drinks 10/10, service 20/10. Overall an amazing time we had! Would definitely recommend
Sophie K . 2024-04-16
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Helen’s service was delightful and the food was absolutely fabulous. Had a wonderful meal and would definitely recommend.
Maryam W . 2024-04-16
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Fantastic waitress Helen it a must visit 😀 I had lamb shank shepherd pie it was very tender and flavoursome we will definitely visit again in the future
colin s . 2024-04-16
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£100 fine for parking in car park when we went for a drink. None of the staff said anything didn’t see sign as was dark. Absolute disgrace
280eddier . 2024-04-15
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Positives; The staff are excellent. Helen, Lucy and Stephen were all cheerful, helpful and efficient. They did all they could to make our stay enjoyable. Negatives; Room 1 was tired and dated, in need of total redecoration. The sockets over the desk are badly placed (this has been mentioned in previous reviews) The lift was not working. The window didn’t shut properly causing noise and a draught. It was impossible to close the door quietly, despite signs asking for consideration to be shown to other guests.
688Jenna . 2024-04-15
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What a place! Amazing food and service. Helen really looked after us. Allergen menu was exemplary and catered for our allergy. Simply cannot recommend enough. Would definitely recommend.
Kevin P . 2024-04-01
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Lovely weekend spent with friends, food amazing, room cleaned everyday, beds lovely(didn’t want to get up😆)only down was no hot water on last day but they gave us food for free last night. Helen looked after us all nights we stay to eat in restaurant,...
Judith I . 2024-03-31
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Stayed here with friends from Good Friday for 3 nights. Food was amazing and rooms cleaned every day. Amazing pillows. I suffer with celiac and the range of food that I could eat was amazing and lots of variety for me to choose from. Helen...
vicky c . 2024-03-31
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Had a lovely meal here. Helen was most informative having tasted all the new menu herself! She said someone had to do it. Lamb shank Shepard’s pie was amazing.
Johnnyrazorcool . 2024-03-26
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The room was perfect for the money we paid and nice and clean. The staff were very friendly too, especially a woman called Lady H, she was so lovely and friendly and went above and beyond to make our stay pleasurable. Thanks Lady H from...
Jayne A . 2024-03-25
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Sunday lunch was excellent for all six of us. The wine is great value and the service led by Helen was outstanding as always.
Getaway618060 . 2024-03-25
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Stayed here before our flight from Manchester the next day. Had dinner and desert and all was delicious. Lovely lady Helen served us, friendly and a pleasure to talk to, as were all the staff. Room is clean with everything we needed, kettle, biscuits, shower...
Amanda B . 2024-03-19
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We travel to the UK quite often and if we are travelling anywhere close to Cheshire we take a detour to eat in De Trafford Arms...beautiful bar, great menu and fantastic service, yesterday from the lovely Helen.. Great selection of beers and wine in the...
liam68 . 2024-03-18
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Great value for money and excellent friendly staff I stayed over night with a friend we had lunch in the dining area the room was comfortable, clean and airy . Nothing was too much trouble for the staff in the pub and hotel . Would...
annwZ7547VD . 2024-03-17
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Great Sunday roast and Helen was fantastic! Nice calming atmosphere for a chilled Sunday. I can't wait to come back! Thank you
Tourist45988768169 . 2024-03-17
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Helen, and Somerset! What staff, absolutely brilliant, Helen a lovely lady with such amazing energy and warm aura. Somerset, a fantastic chap. We came in for a bite to eat and the atmosphere of the place was brill, the food was really tasty, and good...
ryanwsnow . 2024-03-17
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Food was fantastic , Helen and the rest of the team was amazing, all was very helpful and very friendly , was very good and made it a fun experience for my daughter.
Global53932611569 . 2024-03-14
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⭐️⭐️⭐️⭐️⭐️ would recommend - pork belly was delicious, venue has a good vibe and staff really friendly. Don’t miss out!
Sam B . 2024-03-09
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Great food, felt really welcomed and the service was top notch! Would recommend! One more thing I would say is that the pork belly was the best I have ever had!
John S . 2024-03-09
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We spent a night away at de Trafford arms on a Saturday night recently. What a lovely place this is our second stay over having spent a night there last year , we pre booked prior arrival to dine in the restaurant has our previous...
Tracy D . 2024-02-27
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Great meal with super service, the Signature Burger was superb.
John Swales . 2024-02-15
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We are guests here at the hotel, booked a two night stay for my birthday. Rooms are basic but clean, I do need to mention that the staff here are the friendliness and most accommodative staff you can come across, from reception, bar, restaurant! We...
Carolanne P . 2024-02-10
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Lovely little pub in Alderly Edge, great cosy atmosphere! Staff very helpful, go there for the pork belly (and Helen)!!
Ivo W . 2024-02-09
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The lady that works there Helen is an absolute star and a big credit to the place. She has always given the best customer service. I go to Trafford for drinks with work and with my partner for tea sometimes, it’s always nice to go in and see her smiley face. Always enjoy the food here too.
Mary Clark . 2024-02-07
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As per usual Helen and Freya have gone above and beyond to deliver an excellent and professional yet warming experience for me and my partner for the 3 nights we stayed. Cannot thank them both enough for the care and patience they both present even...
Kierianc0 . 2024-02-05
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Not been for a while but had lunch here today with friends and again it didn’t disappoint The meal we had was very good and we couldn’t have asked for more Helen who has served us before is so engaging so attentive she’s a real...
Didsbury1234 . 2024-02-02
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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300 Opinions
Pulled over here to check directions and got yelled at by the person living upstairs about the car park being closed and they slammed the door before I could even answer. We did plan on coming for a drink on our way back through but didn't bother.
682 Opinions
The weather was amazing, so we decided to go out for a meal in the Red Cow’s very pleasant beer garden. We went for the fish & chips (£19) and the ‘Hailian style’ (sic) ribs with salad (£9). (We did ask what ‘Hailian style’ was, and suggested that it might be a menu misprint, but the server insisted that it was a thing, although didn’t know exactly what it was.) The fish and chips – we actually substituted the chips with fries – were mediocre. The batter was very, very crispy (possibly overcooked), and the haddock wasn’t very tasty (although that might be a seasonal thing). In retrospect we wondered if the fish is battered on site and then deep fried in the kitchen, or if it’s pre-cooked and then re-heated somehow. For £19 it certainly should be the former. The fries were lukewarm, but on the ten or so times we’ve had chips or fries in the Red Cow, rarely have they ever been served either hot or decently cooked. We had a problem with the ribs. At one end, the ribs were decently cooked and tasty, and the ‘Panzanella style’ salad and pesto were good. However, from the middle to the other end, the ribs were seriously undercooked, to the extent of the flesh being pink and not separating from the bone. Being pork ribs, this was an issue, and we asked for them to be taken away. The server came out and tried to justify the pub’s position by explaining that the ribs are “supplied pre-cooked” (therefore presumably attempting to absolve the pub of any responsibility). Apart from the quirky attitude to customer service (to say the least), this was even more alarming. Pork ribs are supplied to the pub pre-cooked – in this case seriously undercooked – chilled, and then re-heated somehow in the kitchen. (Thankfully we had no subsequent ill-effects.) It was a health risk, and we trust that the pub will mention this case to its supplier. It was also a revelation that meat is supplied pre-cooked and then reheated. How many other dishes on the somewhat pricey menu also undergo this cheap and cheerful method of food preparation? We requested a refund for the ribs. The server informed us that as we’d consumed half of the dish, they were only willing to offer us £4. This might have been reasonable if, say, it had it been a prime steak that was not cooked to our liking, but that we’d partially eaten – but seeing as it was undercooked, chilled and then reheated pork, we felt perfectly justified in requesting a full refund for the dish, and thought that the offer of £4 indicated a really bad attitude towards customer satisfaction. (Trashing the customer experience for a ha’por’th of tar!) We asked to see the manager, but we were told that they’d finished for the evening. However, they then appeared, seemingly out of nowhere. With little interest in listening to their patrons’ concerns, they reluctantly offered us a refund of £8 (which we accepted, although it was still £1 less than we’d paid for the dish). We berated the poor customer service, and were told (we think) to take the £8 and not come back – a request with which we will of course comply, seeing as our business over the years clearly didn’t matter all that much to them. In the end the two of us spent a total of £67.75, less the £8 refund. On a positive note, the wine (at around £30) was decent.
1106 Opinions
Removed my previous review as they clearly dont want to admit or rectify. Needs a deep clean. Smells of stale ale. Not friendly - bar staff more interested in laughing with mates. Waited 50 mins for 2 'bar snacks'. 1 other party of 2 in at the same time so not busy. Food less than average. No checks on table, no interaction from any staff. Avoid.