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4.4

Based on 1.014 opinions finded in 1 websites

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Nº 152 in 524 in Wycombe

Score
OpinionsNoteGoogle1.0144.4

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Beautiful hotel and grounds, lovely food in the evening restaurant. I would recommend the restaurant for dinner. For a hotel stay and spa visit, absolutely not. Staff are rude to customers and to one another, seems to be tension between the teams, we raised some issues but management doesn't want to take any responsibility. He even ran away from our conversation and did not come back as he seemed scared to speak to us and deal with it. Very strange atmosphere which ruins and otherwise beautiful place. Young girl on the spa reception doesn't seem to know what she is doing. Cancelled our couples massage (that was booked 2 months ago) proceeded to charge us anyway, then blamed us for not showing up on time and refused to refund us. It's all very strange. Feels like visiting Faulty Towers... Update: In addition to your response George, we have tried to resolve this in person twice and on email twice to Alex who I am told is your general manager. No one has resolved this or bothered to respond hence I am writing our experience here. Which seems to get a response, albeit with false information. Wishing you a good day.

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Lauren Bagley . 2024-10-10

MORE AT Google

Great stay! I came to celebrate my friend's birthday. All the staff was good! But we wanted to give a special thanks to Lisa from the restaurant, she is amazing and made us feel very welcome!

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Inês Cabecinhas . 2024-10-07

MORE AT Google

LOVE LOVE LOVE! friendly staff, amazing quality breakfast, the fine dining food was excellent. Comfortable rooms, good showers. It's worth the money. We stayed for 2 days but could have done longer as it was so relaxing. Thanks for a great stay and making us feel so welcome

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Eve Taylor . 2024-10-06

MORE AT Google

Please go there once in your life. You wouldn't want to leave. It's tranquil and serene. Staff is great and with great energy. We will return soon. Maybe, even get more friends to join us. We booked the spa for the whole day. It was the most relaxing day in 2024. The restaurant is amazing. Food is great. Pricing is very reasonable.

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Millie Mercedes . 2024-09-06

MORE AT Google

A really lovely spa break at this lovely hotel. We booked on the spur of the Moment . Easy to reach from London . The grounds were beautiful. The terrace with amazing views reminded me of Beaverbrook (but half the price yay). The staff were lovely and helpful. The spa was great and the pool a good size . I think my only criticism was the price of the breakfast at £25. I don’t eat alot for breakfast - happy with toast and coffee. I felt a bit pushed into booking the BF as it was far from anywhere BUT I didn’t actually ask the team if I could just have that , and as they were so lovely they may well have said yes . Also the coffee in the room was Nescafé which I’m not a fan of. Next time I’ll bring my own coffee , and yes I will go back it’s a great place If you can get room 101 or 102 definitely go for it!

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Michele . 2024-08-09

MORE AT Google

We had an amazing afternoon tea there in beautiful surroundings overlooking the Thames. I am keen to have an evening meal there and possibly try the sauna facilities.

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Stuart Mcmillan . 2024-05-28

MORE AT Google

Lovely views and very calm peaceful surroundings, Danesfield is full of old world charm and character. On a previous visit we had been very impressed by the atmosphere, ambiance and the food offered. I was really looking forward to my mother's day treat on a Tuesday after Mothering Sunday (on which I had been at work). Myself and three daughters arrived for a pre-booked tea and after being re-directed by the two young women at reception, found our way through to the conservatory area. Another very pleasant young woman showed us to a table with lovely views and found a high chair for my 11 month old grandson. We ordered the full afternoon tea which was sandwiches, scones and cakes supplied with our choice of teas. After delivering our food and tea we were left to enjoy. Unfortunately the sandwiches whilst fresh were rather dull, egg with a cress garnish, ham and mustard, cream cheese but no cucumber and brioche buns with coronation chicken. The brioche buns needed more filling as they were very dry, otherwise they might have worked better. The very best were the rye bread with sour cream and smoked salmon, absolutely delicious. We were able to request some more hot water to replenish our cups and continued. The scones were excellent both plain and fruited, slightly warm and with plenty of clotted cream. The jam was red but had no evident fruit pieces and reminded me of the mixed fruit jam of yester year! With the plethora of fruit conserves available nowadays, I would have thought a real jam or conserve would be possible. The cakes were very pretty and dainty. Tiny pink macarons, a very rich chocolate slice, something with an orange coloured glaze and some small round chocolate cups with a very peculiar bittersweet flavour. It would've been nice to know what we were eating but no staff were in evidence. We kept trying to get anyone passing to assist but to no avail. Some other people seated at the next table seemed to be having some problems with their order too so maybe there was an issue in the kitchen. Once we had finished we wanted to settle the bill but had to go through to reception in order to find anyone to assist. I have no particular desire to complain because this was a gift from one of my daughters to her mother and sisters, but she works very hard for her money and I feel in this instance did not receive the best value for it. I realise that staffing in such establishments is challenging nowadays and I'm not critical of the young woman who did serve us, she did her best in the circumstances. It seems to me that there is a problem with the management, ie there did not appear to be anyone managing the situation or the staff. Whilst I have no desire for constant attention, I do feel that regular checks on customers needs are important.

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Erica Cunningham . 2024-03-15

MORE AT Google

Beautiful surroundings and relaxing spar, steeped in history, my wife loved it and the food was fantastic.

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Samuel Pearce . 2024-03-09

MORE AT Google

Had a wonderful afternoon tea. All the staff were very friendly and accommodating. There was ample delicious food.

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Ruppa Choudrie . 2024-03-04

MORE AT Google

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