CUSHY'S GRILL in Coleraine

Attended the Bushtown Hotel and Spa last night for a meal with a few friends we hadn’t been in a while and decided to give it a go due to good reviews. However, this was the worst experience and worst treatment I have ever received in the hospitality industry. I don’t even know where to start the whole night was an absolute disaster from start to finish. Upon arrival we were greeted and a drinks order was taken straight away making us feel quite rushed as we weren’t quite sure what we wanted. We asked the waitress to come back in a few minutes which she did took the drinks order and left again. Sat for quite some time waiting on an order being taken we were aware it was very busy and I presume there was a function upstairs as guest were making there way up there. When we asked for an order to be taken we were told only one member of staff took the orders which we couldn’t quite believe as the restaurant was packed. Staff looked absolutely fed up which I would too if I was spoken to the way they were. I didn’t quite catch the name of the lady but I presume she was a manager, had a navy dress on, brown hair and glasses, I was appalled at how she spoke to the older staff and if looks could kill half of the staff and restaurant would be dead! I can only assume she was a manager due to the way she was dressed but she didn’t have a clue what she was doing, was running around like a headless chicken. Food came after a long wait and of course no surprise the food was stinking, for the prices I was assuming the chef would personally bring it out served on a silver platter. Left the restaurant and decided to go out to the lounge for live music, little did we know the music was not the only entertainment we were in for. 5 police cars landed, a police van and of course a young man was cuffed and taken away. I honestly have never been as shocked in my life I felt like I was in a episode of Eastenders. No doubt this review will get removed but I will be making sure to post it on various other social media platforms!!!

Pretty average.. car park packed at 1.45 ppl parking on grass verge on road. Sunday carvery more like school dinners. 20 minutes wait for main meal and another 20 min wait for dessert… you pay downstairs so you don’t see the 3 queues snaking across the dining room… I did ask if there was a wait and was told No!.. had we been informed we could have choose to return at a later date. Paid £21 for 5 courses… got a plate of melon for starters and 29 mins later in queue got main meal as pic below.. didn’t want to wait in another queue for desserts so left … spoke to female staff member who stated “I did know you were on a time limit”.. very disappointing with other diners also stating their disappointment… need to get sorted 😡

Went to evening carvery and we were served food that was left over from lunchtime carvery, potatoes were cold , v poor selection of veg which was also cold, gravy was salty and tasteless. All in all a v poor experience, will never be back and certainly won't recommend it .

My sister in law booked for our family to have carvery for her 80 year old father. He has poor mobility, and when we contacted the hotel, they said they had a one course carvery downstairs, but we could get a pudding if we wanted. At the hotel there were 8 of us the table. All squeezed in. No room for me to actually get out from the table for the people at the table behind me. The chairs basically touching each other. Not much direction as to what to do when we were all sat down. Apparently there was complimentary soup, went up to the counter no soup bowls, no one to ask about bowls. Got the soup. Went up then for main carvery. Only roast beef left, where going to see if they had turkey, they do upstairs but not downstairs. The food itself was very nice. The fella serving the food looked like he didn't want to be there. So to dessert, thought we could have had a dessert, but according to the serving staff no it was one course. So no pudding available. So for a 3 course carvery that we wanted to have, we couldn't have because we had someone with poor mobility with us, then as we were leaving a waitress ran after us about 2 jugs of dilute we hadn't paid for yet, no one had came to our table at all. So went to the bar to pay the dilute and saw a dessert menu that was only available monday - friday according to the barperson. Giving our experience and service i actually find it bad that they actually asked for the money, because it was a very poor experience. I now know it's not suitable for anyone with mobility issues. If there was access to upstairs this was not advised to us. It was my first and last time at the bushtown. Mcdonalds provided dessert.

I booked a table for my family for my dads birthday treat on Sunday 23rd July,my dads mobility is not great and I asked for a table downstairs as there was no access for him upstairs,we couldn't have dessert and some of the staff were not very understanding when I asked a question.we had to go to another place for a dessert in the end.i then got stopped on the way out if we paid for our juice bit didn't ask if everything was OK.

Went today with my son for carvery dinner l. I asked for a small dinner as I just wasn't hungry enough. The lady a the door said we don't do small dinners I said that was fine I then asked for soup that I could take when my son was having his dinner an was told that he would have to order off that menu also an not take carvery I said forget it an went else where.

Booked a table for 2.15 as a family of 3 for Sunday Carvery. Girl took payment when we arrived then told us we had to wait over 30mins to be seated (not ideal when we had originally a table booked) Food was ok but chef wasn't pleasant at all, portion sizes on the small side. We asked a waitress for a gravy boat on two separate occassions, it never came. Staff members looked like they didn't want to be there, not once were we asked was our meal ok or did we need more drinks etc. The fact there was NO changing facilities to change a baby was very disappointing!!

Myself and a friend had went to enjoy a Sunday carvery. We had previously booked a table for 1:30 as we knew it would be quite busy on a Sunday. We had arrived at 1:30 and went to where the carvery was being served, paid for the carvery and took a seat to wait for our table (as you pay before you eat) we were told that there would be a bit of a wait as they were busy which we fully understood. However, we ended up waiting for 1hour for a booked table!! We had to get up twice to see how long our table would be, to be greeted with very unprofessional staff who clearly had zero to no organisational skills. They did not apologise and were not understanding or even accommodating that it wasn’t acceptable to be waiting that amount of time for a table that was already booked very disappointing! Along with shrugging shoulders and bad attitudes! Even though people that had just walked in were being seated. Such a shame to have such a lack of professional skills.

Mother’s Day visit what a disappointment, food was awful. Yorkshire puddings were awful! Aunt Bessie’s at home are nicer. Desserts bought in from Lynas, not 1 homemade. Had to go to bar to order drinks & got such an ignorant approach from a young male member of staff when I wanted to order more drinks. Ice cream, was not even froze, running round the plate like cream. Over priced, not worth half of what is charged. Save your money!

Standard have definitely declined since the last time we were here. We went for a mid-week carvery lunch and were very disappointed. The only roast meat was pork and it was very tough, fatty and rather cold despite us getting there shortly after 12pm. The chicken and ham pie had soggy, undercooked pastry and the beef casserole had more gravy than meat. Desserts were bought rather than homemade. If the food was bad, the attitude of the staff was worse; when I complained about the lack of choice, the server basically threw the plate at me and snapped back that no-one else had a problem with it. Considering the amount of competition out there, the Bushtown needs to do better; we won't be back.

Family of 4 in for lunch.. wish we hadn’t bothered. Menu stuck in the 90s, staff with the exception of the young barman all looked like they didn’t want to be there. Lasagne, bland,nuked to death in the micro. Fish&chips, how you can mess up frozen fish and frozen chips is beyond me.. the peas were good, presumably thanks to Tesco. Chicken bang bang.. it clearly lost its bang, where was the flavour??? Chicken goujons, the chicken like the fish was dry as a bone and served with a bowl of what can only be described as warm milk, melted butter and corn.. absolutely vile. Chunky chips on all our plates needed another while in fryer to colour them but more importantly cook them!!! The mountain of green salad on the plates, which I presume was to hide the look of the meals could have done with at least a rinse under water get the grit out. Had to ask for the sides, vinegar, sauce. Even when we thankfully decided to leave,it was a game of hunt the staff to get the bill. Don’t waste your time or money.. get yourself off to Asda, pick up some 99p value meals and trust me the will taste better than anything we had the misfortune of trying today

Had lunch on Saturday 10th (from the menu, not carvery) and it was lovely, waitress very helpful and informative so as a party of 4 on an annual pre-Christmas night out we opted to book the Sunday Carvery on our way home the next day. Not sure it was the right choice, starters and desserts were great however the main course was a major let-down, turkey was dry (yes I know it usually is though this tasted as though it had been re-heated more than once, there was absolutely no natural juices), very generic gravy, bland stuffing not even a sniff of an onion which I'm pretty sure is a stable ingredient. We did inform the duty manager when she asked how our meal was though not sure she took our comments on board, perhaps that is why the upstairs function room wasn't very busy, customer opinions may not be taken onboard.

Have been a regular but after this latest debacle thinking of going elsewhere for our Sunday Carvery. What’s the point of booking if unable to provide a table on arrival. Staff too busy looking at their booking sheet as if it’s some complex thesis in Astro Physics. Crowd them in and work it out later seems to be the mindset.

We stayed in the hotel for the weekend, thought I’d reviewed it separately. Atmosphere: rustic, country and casual. We were seated no problems at all, even earlier then our time. Breakfast: self serve, opened at 8am, we got down for 8:30am, bacon was solid as if to be sitting for hours. Standard food, nothing to write home about. Fruit station has defrosted mixed berries and tinned fruits, if it was fresh maybe. A latte/cappuccino is £3 extra and comes up a small mug, ridiculous. 4/10 Lunch. Burger: 5/10, dry, no flavour, needs a bit of seasoning and something you could do at home. Tartlets: 5/10, ok burnt on the top, scalding hot, balsamic drizzle was more bitter than sweet and basic salad. Was only ok. Dinner: Linda was our waitress and she was amazing, bubbly, attentive and just a joy. Starters came out in like 5mins. Soup was vegetable with broth, piping hot but it was lovely I prefer that to the blended kind. 8/10 Chicken wings, very skinny not lot a of meat, only 4 wings on the plate, no dip or celery for texture 3/10 very disappointing. Steak was perfectly cooked, the only downside was the balsamic glaze on the plate, strange. There was a tendon going through the streak that ruined it but lovely steak besides that 8/10. Chicken and half rack ribs, no sides. Chicken dry. 4/10. Dessert; wow, death by chocolate..beautiful! Belgian waffle 10/10! Personally we won’t be returning.

Absolutely fantastic food Will definitely go again Loads of food on plates and excellent staff Honestly had a great night

We popped in for lunch before out room was ready. What a way to start a weekend. Food was incredible. Staff were super friendly. Definitely recommend here.

As always our trip to Cushys Grill was amazing. The service from the wonderful staff and the outstanding quality of the food never fails to please. Highly recommended to anyone who enjoys good comfort food, and excellent friendly service. Can't recommended enough! Hi praise to...

Amazing spa experience followed by a brilliant 2 course meal. Friendly, professional and courteous staff, Ivan was our main server and made sure our experience was great!! Cocktails ordered were served quickly, made fresh! Food was delicious, service was 5 star! Will definately return

Staff in the spa were all lovely and helpful, and the spa was clean and very cosy! Cocktails and food were all 10/10, our server Ivan was so kind, attentive and friendly! 5 star definitely be back!

Excellent meal both evenings I'm vegan had a lovely meal and choices.... Complament to the chefs. Staff lovely Lynda and Anita.

Ate here while staying at the Bushtown Hotel, we ate here both evenings and on the first evening one of our party was not happy with their fish dish, she informed the server but they were not very helpful in trying to get the dish...