Cumbria Park Hotel in Carlisle

I used to stay in Best Western hotels about 15 years ago for work and they were always great. Now it looks like they've had nothing done to them since then. Cumbria Park is the second Best Western I have stayed in in the last few months and they were both pretty much the same. The staff were great, very friendly and informative. There was a lovely lady on reception when I arrived. But I feel really sorry for them having to work in a hotel that's crying out for an update. The reception area is nice but my room was pretty dire. The window looked straight out onto the street so it felt like anyone walking past could look right in and the double glazing was rubbish so it was quite noisy from the main road. The layout of the room wasn't great, you have to squeeze between the bed and the chair at the desk, and I'm not a large person. Don't know how they'd get on. There is a desk but you can't really use it as the TV is right over it, giving you nowhere to sit at your laptop. Clearly they don't expect anyone to use the desk! It's a shame as I was told it used to be a fabulous hotel and it's in a good location, but it needs work and some money spending on it.

Excellent hotel, very clean room and a very clean hotel. Booking in was quick breakfast was hot and tasty, all amenities excellent. Nice steady stroll (20mins) into town over river and pass some gardens. Overall if in area will stay here again

convenient location, friendly staff, very clean rooms, lovely food and an outstanding breakfast, would highly recommend it to anyone.

Fab hotel Great food great staff comfortable and very clean rooms

Fabulous place, staff extremely friendly, rooms spotless and food amazing. Thanks for a lovely stay😊

Clean, spacious and well staffed, with a good restaurant and rooms

Great friendly hotel Food good

Lovely hotel with really comfy beds and amazing service, breakfast included in price and it's incredible! Along with the secure car park. Will definitely stay again!

Friendly Staff. Clean comfortable room.

The Reception area is very nice. However the rooms are so small and definitely need upgrading. Breakfast was ok. Staff friendly and helpful. Good location and free parking Ok for a one night stopover.

We had the rickerby suite, lovely and big, spotless, nice touches with complimentary chocolates, crisps and water, usual tea and coffee, comfy bed, staff were nice

Not allowed in for illigals only