Crusoe's in North Tyneside

I think stopping a paying customer from using the toilet when the restaurant is still open is poor customer service by Grace, no matter how some random online ‘reviewer’ cuck responds - if it happened, it’s not acceptable. It puts me off visiting again. People should have the right to use a toilet when they need it

Was greeted by a lovely girl called Grace. Polite and extremely helpful. Unfortunately I seen someone giving her a hard time because she wouldnt let the lady use the toilet 15 minutes before closing time. I’m sure the girl was only doing what she was told to do by closing the toilets and cleaning them before the whole place closes. PAYING CUSTOMER or not, she was only doing as she was told. Instead of picking on some young lass, maybe go see the manager who will more than likely let you use the facilities instead of complaining online about a youngin who was only doing what she was told to do. 🤡🤡🤡🤡🤡

Visited today at 4pm and had a poor customer service experience. A member of staff - a girl called grace - was very rude to me. Not what I’d expected as a paying customer by being refused access to the toilet 15 minutes before the cafe closed.

We used to love this place but recently the service and quality went down. We went for breakfast and I understand that you are busy but ladies behind the till had no customer service whatsoever. Also when you pay your bill why do they ask you if you want to leave the tip? For what may I ask : I qued for 10 min, ordered my own food and carry my own coffee to the table!! Also my food came stone cold and tasteless like it was cooked day before. We might passby for a coffee but Crousoes is crossed from our list of places to eat. Do not recommend!!

Lovely place on the beach Friendly service and reasonable prices

Went for breakfast with 3 family members had a good time food very good and good quality food 👌

Crushes breakfast very tasty with spiced pumpkin latte veggie option also available inside and outside seating will defo go again

Amazing location right on the beach with nice coffee and a nice selection of cakes and cookies. The fish and chips is not quite as good as you can get on Front Street. However I ordered a kids cod and chips and was only told after paying that it’s only for under 12s which I find ridiculous

Lovely café, would prefer waitress/waiter service but food was served to the table, lovely lunch (bacon and lentil soup was very tasty). Soup and sandwich offer very good, loved the Coronation Chicken sarnie. Great views overlooking the beach watching the surfers.

Good quality breakfast outside next to the beach, friendly and helpful staff, would recommend this place to others without hesitation

Food was nice but despite saying they were dog friendly we had to sit outside and weren’t allowed to go into the restaurant.

It was so nice. I had a ham and cheese toastie. You should have tried it🤤👍🏻👍🏻👍🏻. Carter age 8

Brilliant place for good food and drink. The staff are also very good. I've been coming here for nearly 4 years and the quality of food and service has been maintained. Keep up the good work!

Great place on the beach with a wonderful atmosphere of people just enjoying there day awesome, I found the service was great and staff friendly

We went here a few weeks ago. It was a lovely day and we went to tynemouth. I had to ask for the tables to be cleaned. We sat outside and it wasnt clean and tidy, particularly under the tables. The food was not great. We hate paying for food when it's not up to scratch, particularly as we paid £30 for 2 meals and 2 drinks. I wish we had just had cake as that looked nice.

Came here for the first time, had to queue up at the front to order food, a bit like you would at Spoons. However the food (ciabatta) was rather bland, chips pale and not much potato inside! For the price, there are better meals elsewhere. The tables were not cleaned (salt everywhere) plus I also have to add that the menus were very grubby and could do with sanitising. Just basics that you would expect from an establishment. They do have an ok restroom therefore 2 stars. It is obvious that their location and passing trade is what keeps this place going. I would rather walk the extra distance across Longsands and try The View instead.

Enjoyed my stay Highlight of the visit was fries,so delicious Clean toilets Polite staff

Fantastic staff, friendly and hard working. Food was delicous, good value, good portion size and not long to wait. If the scampi is good enough for Robson Greene, it's good enough for me. It was the best i've had.

Nice Location but rubbish service and food. Ordered porridge with fruit coulis, online it says fresh fruit but I'll accept coulis, and a full breakfast. Main issue is a pot of honey isn't a fruit coulis! Breakfast ok but not great, tomato uncooked, toast not toasted. Porridge came and you could stand a spoon in it, no coulis, was given a plastic tub of honey when I asked I was brought out some jam but told there's no fruit! Take it off the menu or at least tell me and ask if that's ok, girl just shrugged and walked away!

Shocking and very distressing treatment by staff when I politely asked to use the toilet as they were preparing to close. 2 staff stood in front of me (66 year old woman) absolutely refusing that I should be allowed to go after drinking in there all night. Went back outside to finish my drink and watched other customers were then allowed in. Totally humiliated and distressed and spoilt the evening at your establishment.

Went for breakfast,nice meal,service great,friendly staff will definitely be back,plus view from restaurant of beach fantastic

Great spot on the beach, large portions, and well priced..But most importantly very tasty and well presented.

It's a great little cafe on the beach coffee is good food looks great the only issue I had was that a chap moving clean cups put his fingers inside them to pick up , not really hygienic , however we will return hopefully this will be addressed

Nice place! Good value for money had a full English very nice!

Great location, quick staff and good service but really let down by the food quality. We'd gone out of our way to sample the muffins but were extremely disappointed. They had a rubbery texture and the mint one (with a rip-off after-eight on top) taste of a horrible artificial mint flavour throughout the muffin. So bad, even our 12 year old left it. And for that to happen, its really bad. If they nail the food, this place will be outstanding.

Go for soft drink and coffee quick snack . English Breakfast are good .

Great atmosphere and spectacular view across the beach.

Myself and my wife had our wedding reception at Crusoe’s on Saturday 27.07.24. It was the perfect evening staff are incredible, nothing is too much trouble. The atmosphere of a beachside wedding is amazing and we had the perfect night. Pricing is very reasonable and our DJ Rod was a great entertainer whilst listening to our requests. Cannot recommend highly enough - you will not be disappointed.

Still an absolute gem of a cafe right on the beach down the ramp from the Grand Hotel, the selection of desserts is large as are the cakes themselves. They have two service areas one with one without alcohol, outside seating means the kids can play in the sand while you have a coffee.

Popular, well priced and directly on the beach.

A bit disappointed with the quality of the fish and chips. Great servers though!

We managed to get the one and only seat outside. Ordered sausage sandwich and chips. We had to keep going back as there was no knives and forks brought with the food or sauce or anything. On the plus side the waitress staff were really polite and professional and willing to help whenever you ask them. The atmosphere outside was as always very friendly and relaxed and we even made friends with a lovely spoodle called Barney. Such a sweet pooch. By the way the chips are amazing. Homemade chips and so tasty.

Normally pop in for a coffee or ice cream while at the coast but decided to treat my other half to the fish finger sandwich and chips along with a few drinks. We've always fancied trying it when we visit but it's usually after we have already eaten. Today we went down for lunch and instead of getting the fish fingers in bloomer bread that we have seen in the past we got a fish in two slices of ordinary bread and a few chips. Very disappointed and still hungry afterwards so ended up ordering from the street food section. Tip if you don't have fish fingers tell the customer. I spent £50 plus today and won't be eating here in a hurry again. You let yourselves down today guys.

Very comfortable with lovely sea views

Sunday street food at the beach! It was raining but who cares? Great vibe and excellent fresh food

Simply fab Great all rounder with something for everyone. We will defo return

Lovely views friendly staff reasonable prices

A lovely place on the beach with beautiful view. There are indoor and outdoor seats. We were there for breakfast English full and Eggs royal - absolutely delicious.

I was in crusoes on saturday 6th of July as I popped in for some chips with a good friend. My waiter was called Ethan, he simply made my day, what a kind, funny gentleman he was. He was so polite and honestly one of the friendliest people I have ever met. I will definitely be returning thanks to his overall kindness, any restaurant would be lucky to have such a great gentleman like Ethan in their team.

I’d honestly give this 0 stars if I could. The bar staff and floor staff are lovely however the way the managers treat their staff is nothing short of abysmal. Owners clearly have no clue how to run a restaurant/cafe and have no idea on staff management. Spent a few hours in there today and spent a fair whack of money only to be told it was inappropriate to be there because my girlfriend worked there. IM A PAYING CUSTOMER. One of the worst places to work in my opinion. Absolutely avoid. Management 1/10 Owners 0/10 absolutely shocking.

Very grateful for Crusoe's being on the beach, however it would be a nicer place to visit if the food & drinks queue was moved away from the entrance door.

Lovely place right on the beach, perfect in the summer,they used to have deck chair on the sand but don't seem to this year so if you want to sit on the sand remember your travel chairs

Great street food, lovely prosecco and great service

Called in for a coffee and a bacon sarnie on a rather cool cloudy morning. Fabulous location and view. Staff very helpful, friendly and the sarnie was great.

Right on beach, only had drinks but menu looked nice, staff friendly and helpful, lovely place to stop and just admire views in sunshine

Avoid at all cost! Location is ideal being the only place offering food and drink, but this is it. I’ll start with customer service being non existent, yes it’s busy and yes it’s non stop for the staff but there’s always more than enough staff members to handle the volume of guests. Manager is the definition of what you don’t want in a hospitality business, ordered my food and said the little one has a peanut allergy to which he replied I’ll ask the kitchen team to do their best with an obnoxious smirk on his face, as he headed to the kitchen he made sure to make a comment about peanuts to one of the other staff members who found that really funny. Food not edible, literally not edible to the point that the dog smelled the sausages and refused to eat them. Again, you expect processed basic food but zero effort put in preparation and presentation. All in all horrible experience, if in this day and age a “manager” does not understand the seriousness of allergies or basic customer service, they are in the wrong place. Regret not walking up the main road where there’s more options. Won’t be back anytime soon

Almost nothing for vegans. The oat milk had coagulated in the coffee - and this turned out to be because the staff weren't shaking the bottle and used boiling hot water. The food in the display fridge looks good and the scones are so big they could feed a family of fifty. However, they have a 'reputation' of looking great but tasting awful. I can't confirm this - as I can't try anything - since barely anything is suitable for vegans. They made everything, including the babyccino, with boiling hot water - just in case you are particular about your coffee (and children) being scalded. The staff were dour and slow. The senior staff came across as rude and appeared irritated when I asked if they could add cold milk to the babyccino. The place looks good and is aesthetically appealing but there is just no substance beneath the surface. It looks like the inside of a pristine wooden ship but it is a bit of a shipwreck when it comes to service. Looks great on the outside and on the inside - with the building directly on the seafront - but the appearance is the only appealing thing.

I loved how the staff are nice polite and helpful here.. food has big portion and is beyond delicious

they need to be careful with their website, we made a trip including a young child to find they were closed despite saying they were open til late literally on the page for "street food"

Very, very disappointed. It was understaffed, leading to long delays in ordering (the place was only about half full when we went on a midweek evening) and it took 20 minutes of queueing to order. Another half hour to get the food. When it arrived, mine was fine and tasted very nice but my partner's chicken was burnt. And I'm not just talking a little bit of brown, this was proper barbecue coal on a stick. I flagged this to a server and she just said "yeah it is" and walked off - didn't need a replacement meal as we didn't have time to wait for one, but an apology would have been nice...due to being hungry we just shared mine and ate her additional chips and left, but we won't be returning.

Excellent food, views overlooking the beach superb. Recommend the breakfast.

The food has never been great quality but we have always put up with that for the great location however the service was that bad today we walked out without eating. The older lady behind the till has a terrible attitude problem and rolled her eyes at me when I asked to speak to the manager. The manager was under qualified and didn’t know how to deal with my complaint just blankly staring at me. Have been going for years but has definitely gone down hill. Won’t be back. We went to the castle instead and enjoyed that a ten times more!

Really good fish and chips in good quantities. Spacious restaurant with outside dining available. Some parking nearby.

Very busy, Great coffee and fish and chips. Good view of the sea, beach.

This place used to be great now, very poor food poor had to be returned to be heated up need to have lessons in servings food, toilets disgusting ,will never be going back. Only reason atmosphere is three stars is because of other dog owners

Such a shame, this venue is situated right on the beach and has the potential to be something very special. The food is utterly horrific, everything smells and tastes like it’s been deep fried. I ordered a coffee which cost £4.10 and a toasted sausage and egg sandwich. The sausages were cheap and very low quality and clearly deep fried, they were greasy and bland - the egg was so overcooked it tasted like a cross between rubber and plastic and to top it off it was served in some sort of chibatta rather than toast as asked for. I questioned this and was told “that’s how we serve them”. The staff were very surly and clearly loath working for the old lady who was on the till. She was also very unhelpful when I pointed out that the toilets were very dirty and the hand dryer did not work. The restaurant itself is not bad, lacking a bit in atmosphere but I’d predict that that’s down to locals voting with their feet. Very disappointed. My advice, avoid it, it’s overpriced, substandard food, surly staff and tasteless. 1/10 from me.

Its good that its on the beach, you can get a beer but its pretty poor, no atmosphere, its just a room with seats and tables, no vibe... hard to explain but check it out for yourselves. Service was shocking. Cakes are really good, saved it from a 1 star unwhelming review.

Went there for a bacon and blackpudding ciabatta "served all day". "Oh, we don't serve black pudding after 12 o'clock." So, they're "going to take it off the menu". (That'll fix it, then.) It's a great place with lovely food and fantastic sweets. Can't help thinking they are missing a trick, though. They are at the start (or end) of the Coast to Coast (C2C) cycle route and no bike racks?

Great view of the seafront. I ordered a coffee and they charged me extra for oat milk (but the extra charge wasn’t advertised). They put soya milk in my coffee instead without asking which was dangerous as I am allergic. Thank god I was watching. After all that the coffee wasn’t even good. Toilets were dirty

Nice food and drink was a bit windy on the beach when I went but in the cafe was sheltered

Not sure what’s happened, been a regular visitor since this place opened but not been for about a year, food is now ok (used to be good), children’s fish and chips was good and to be fair value for money, but bacon and sausage sandwiches were ok at best! The venue is not as organised as it once was, there is no clear direction of what your supposed to do before going to the till. menus are too close to till point so you have no time to read them before getting barked at to place your order. Menu board is gone and every one was queuing out the door to order before getting a table so we didn’t have a table number when I got to the till (used to be given sticks with numbers on). I asked what sandwiches they had to which I got an eye role and very sarcastically told to look at the menu, which is chaotic and not clear enough when you don’t have time to read it. In short used to be one of my favourite spots, will forgive the extortionate prices for the location (to be fair children’s menu is value for money). But the serious attitude problem of the lady taking the orders is a problem. As there are now many places to go in tynemouth I will definitely be thinking twice before going again!

Beautiful little coffee place right at the beach. It was really nice to enjoy our Cappuccinos and Latte Macchiatos on the terrace and watching people bodysurf in the freezing sea. Make sure to have a pleasant stroll alpng the beach while at it. The Crusoe’s Tynemouth have a great variety of drinks.

I wish I’d looked at reviews first. Kids meals arrived in less than 5 mins. My son’s chicken nuggets n chips were cold and my daughter chips cold. Her toastie fine. My street food chicken wrap had barely any chicken no taste mango n chilli whatsoever. Disappointing will not return for food.

Weve been a few times as we regularly holiday in the area and it's situated on a fantastic beach. The first couple of visits were great, attentive and efficient service with good food. However it's recently turned slightly chaotic. They offer a cafe with traditional food such as breakfast sandwiches and fish and chips, and a street food offering on the other half. The street food is really good but with so much going on it seems to get the better of the staff, we saw a member of staff walk around aimlessly with our food for a good while, shouting out a number different from the one we gave, even when we asked she told us she would check, but it was quite clearly out order... I don't know if the fairly recent change to allowing dogs on the beach has increased footfall and therefore brought a level of business people are struggling to cope with Ultimately the food is pretty good all around, the vibe has just gone from a nice peaceful beach side cafe with attentive staff to a slightly chaotic place with flustered faces which is a shame

Spot on bit of tapas and nice drinks, good service. Happy days

Only got chips and I forgot to put salt and vinegar but we're still nice. The staff were friendly and had a laugh with them, the service was good

Very nice coffee busy witch is a good sign

Love this spot for a coffee on the beach but until recently we were sat in the cold with our dogs on a terrace grabbing a drink. Now that they have opened a "dog friendly" area we can pop in, warm up, enjoy a leisurely coffee or two, treat ourselves to breakfast and have a and "doggy sausage". Brilliant idea, the area that dogs are allowed wouldn't normally be accessed by diners as it's at the far end of the restaurant so if you don't like dogs they are well away from you. The food is really good, service is fantastic and well priced too. Thank you!

Lovely location right on the beach. Good sized portions of food. Awful coffee

Came here with a friend after a walk along the beach. Banoffee latte was lovely & we also had some breakfast. Staff were lovey & we really enjoyed the food.

Phenomenal breakfast, great staff, superb place to dine, would highly recommended

Some people have given this place a poor review because they don't allow dogs inside. I think this is such a positive thing. It was a real pleasure to eat without being surrounded by dogs. The food is always good, nice big portions, great location, cheerful and helpful staff. Well done

Friendly service, but the price is eye watering for very average food.

The venue is ideal & the location is perfect for us to visit post dip. We have used this for a number of weeks & for me is the highlight after being in the water. Generally the staff are lovely however, who is believed to be the manager is rude, sarcastic & generally offensive. She snaps at you if you don’t know exactly what you want immediately & if you don’t know your table number then you are subjected to a completely unnecessary rude response. Such a shame as it is a lovely venue/food. Just a shame that this woman spoils it.

Great place after a beach walk. Its now dog friendly too, inside and outside 😀

It's always great to have coffee, snacks and look at the surf. A nice beach to walk on.

Loverly place for a morning coffee

Great spot after a dip. 10/10 view and coffee

I would go regularly if it was dog friendly inside. There are heaters on the veranda but sitting outside in winter still doesn't appeal.

Good always jot and fresh. Best hot chocolate I've had. Definitely recommend.

Always first class. Highly recommended 👌

Great coffee and egg and bacon muffin with smiling service

Whether we caught them on a bad day, I’m not sure, but our experience here was poor. Poor portions, stale bread, soggy batter, undercooked fish, poor presentation, miserable server, expensive. We took our fish back and, to be fair, were met with a kind response. No issues. The fish came back out looking better, batter still too soggy though. This time though we had a little garnish and a lemon wedge. Two things missing from our other identical orders. Presentation does make a difference. Anyway, the fish was well cooked this time and very fresh on the inside. So points for that. A tiny bit more care and this would have been a totally different review I’m sure. The experience was too expensive to be forgiven though. Good luck.

Makeover has ruined the place. Menu is limited, and the food quality is poor. It used to be a great place. Miserable staff, more interested in their mobile phones and each other than the customers. Uncleared tables make the place look very untidy.

Great place for a coffee, fantastic location and friendly staff

Great beach front cafe diner. Seated area outside allows dogs and they provide water. Great rolls and scones.coffee excellent. Friendly helpful staff.

Nice location ang great tasting cakes and coffee lovely view across the shore line from this coffee shop, with ample outside seating if you have a dog with you. Always busy

Best bacon butties with the best view.. I travel from Leeds just for this.

Lovely environment. Doesn't stock everything on menu. Chips cold and returned and replaced no problem. Don't expect a large fish!!!!

Very busy on Christmas Eve, walk on beach then coffee/hot chocolates Always good 👍

Had a hot chocolate was very yummy! Price changed & is £3.60. Worth it and the view was just amazing and so calming.

What a special beach cafe. Newly refurbished and smartened up. Great food and friendly Geordie service. Lovely beach views. Lots of dog owners on veranda with heaters. Had lunch followed NY a pint watching the rain.

Lots not available on menu. Bit pricey. Member of staff who served us couldn't be bothered.

Lovely lunch. Vegetarian and Vegan Sandwich was delishous. The dogs also enjoyed their biscuit treats provided by a member of staff.

Great cafe/fish and chip restaurant on the beach. Tasty and fresh fish, and friendly service. Be aware that it's a little on the expensive side, but not excessively. Also that if you're seated inside near the door, it can be quite draughty, and that the toilets are a little cramped. Otherwise recommended for a casual lunch or a coffee stop.

We just visited for a coffee and cake stop. The choice of cakes was very tempting, but unfortunately I made a bad choice. Despite looking delicious, the chocolate muffin was very dry and flavourless, and was difficult to finish as it was like chewing foam. However, my partner's blondie was delicious and drinks were lovely so I suspect I just made an unlucky choice. I'd return for the great beach views and nice atmosphere, but I'd avoid the muffins in future.

Called in after a visit to Tynemouth aquarium and a nice walk on the windswept beach. Tea and cake was a good price and the staff were lovely. Would definitely go again for something more substantial. Great views of the beach from the huge windows.

Great place, any place with irn bru gets a good rating from me!! Would love to come back here to try out the food. The vibe on the inside and outside were lovely and the waitress came around and gave my dogs some sausages which they were certainly happy about!! They loved the attention.

Lovely place right on the beach. Muffins looked gorgeous. Egg and sausage (and veggie option) bun were lovely. Will definitely go again Parking on main road so a slope down and back by

Back to it's former excellence after a bit of a lull. Nice food and good decor. Brilliant view out of the window