Crowne Plaza in Wycombe

WORST VALENTINES EXPERIENCE EVER! I booked dinner and hotel stay for valentine's. I arrived to the restaurant at 20:45 and was sat at 21:00. I did not get acknowledged despite speak to three members of staff till an hour and a half later that's when we got offered drinks. Food did not arrive till about 23:00 and on top of the two hour delay there was hair in my partner's food. We eventually had to leave the premises to go into town to look for food alongside other frustrated guests who had been waiting for even longer. The service was the poorest ive seen so far and completely unacceptable. I thereby spent most of the night looking for food in Marlow town. This completely ruined my stay and the Valentine's experience. I spoke to the manager Mihaly Tar the next morning to further lodge my complaints. This manager was totally unapologetic and very rude and blunt. He lacks empathy and appropriate managerial skills. He made the situation worse for myself as well as other guests and we thereby had to escalate it to guest relations.Guest relations tried contacting him on several occasions but he purposely refused to answer the phone. Guest relations advised me of a policy that stated that the issue must be resolved immediately if i am still at the premises. Myself and other guests complained about the managers approach as there was inconsistency in treatment. He offered us a refund for the dinner and offered others a complimentary stay whilst others were offered £25. I made him aware that I had no dinner as a result offering me my money back for dinner is not 'compensation'. I demanded a full refund of my stay as this planned disaster ruined my stay. The manager's explanation was that the cook was late and even though that's not an issue to do with me I believe the reason behind this failed planning was the shortage of staff meeting the number of reservations made. At a point this so called Manager (Mihaly Tar) asked us to deal with the issues as HUMANS? That's a very derogatory statement coming from a 'manager'. I believe Mihaly Tar needs to be signed up to a managerial course or refresher to further sharpen his skills as he is tarnishing the name of the company. There were so many people who lodged complains against him mainly to do with his approach. I manage 100 clients and 65 staff members and i have never acted out of hand despite the situations I face. Being a manager is more than being suited up and being rude to guests who paid for services. I have demanded a full and still awaiting for this to be sorted. I first visited this hotel in 2022 and put up a video praising this hotel which gathered 25,000 views on social media. I have since taken that video down as my perception of the hotel has drastically changed. I hope future guests wouldn't have to experience the same thing i went through.

Had a very nice experience. Staff are amazing. Rooms are very clean.

Worse place to Stay my partner book here for Valentine package it was a worse experience even the restuarant we sat for 2 hrs without food ended up had to leave to go get KFC room was cold as heater was not working actually we had to request for refund and we was told they can't issue us a refund for the room but we've decided to take this further now as we can not pay for service we didn't receive very misleading and false advertised

Zofshan amazing massage, very welcoming and kind

I am extremely disappointed with our recent stay at Crowne Plaza Marlow for what was meant to be a special Valentine’s celebration. We booked a Valentine’s package expecting a relaxing and enjoyable experience, but instead, it turned into a complete disaster. We had dinner reservations for 9 PM and arrived at 8:45 PM. Despite being seated promptly, we were completely ignored for over an hour. Not one single member of staff acknowledged us, offered us a drink, or took our order. We repeatedly asked for service and were dismissed time and time again. It wasn’t until 10:30 PM—after almost two hours of waiting—that someone finally took our order. When the food eventually arrived, it contained a hair, which was absolutely disgusting (photo attached). By this point, our Valentine’s night had been completely ruined. We ended up leaving the restaurant without eating and had to wander around Marlow, a town we are unfamiliar with, just to find somewhere that was still open for food. We didn’t return to the hotel until midnight, exhausted, frustrated, and hungry. Shockingly, we were not the only ones experiencing this appalling service. Over 20 guests were left waiting up to four hours for food, with no communication from staff. Not a single manager was available to address the situation that evening. In the morning, when we approached management to express our concerns, we were met with complete dismissal. Despite the fact that we saw multiple couples in the lobby making the same complaint, we were told that no complaints had been received. The manager, Mihaly Tar, was incredibly rude, raising his voice at us and telling us not to speak to other guests because he was offering different compensation to different people, rather than treating all affected guests fairly. He even had the audacity to say, “Let’s deal with this like human beings”, as if we were behaving unreasonably for expecting basic service and respect. In the end, we were offered a refund for the dinner, but this was completely inadequate. Our entire stay was ruined, and we firmly believe a full refund was warranted—not just for us, but for all guests who endured the same appalling experience. Crowne Plaza Marlow turned what should have been a romantic, special evening into an absolute nightmare. The service was beyond unacceptable, the management was unprofessional and dismissive, and the way complaints were handled was disgraceful. We will not be returning and would not recommend this hotel to anyone looking for a special occasion stay.

WORST HOTEL EXPERIENCE EVER! Firstly the ‘spa’ is not a Spa you experience at most decent hotels. It’s a swimming pool with kids section. The staff at spa reception did not acknowledge us as we walked past . Head down at all times . We chose the hotel based on the special package that promised a three-course meal. However, our experience was far from what we anticipated. We encountered an unacceptable waiting time of two hours for our starters, which left us feeling frustrated and neglected. Our table was booked for 2015. It was because we went to the Manager at 2100 that we managed to order. We paid for poppadoms which took half hour and arrived without plates. At 2225 we were still waiting for food. As a result, we were compelled to leave the dining area and purchase chips from the bar, as we were extremely hungry. The time now was 2230. This evening was meant to be a memorable occasion for us, and the lack of timely service significantly marred our experience. To make matters worse, when we addressed our concerns with the manager the following morning, we were met with a dismissive response, claiming that we had actually consumed all three courses. This assertion was simply untrue and added to our frustration. We were then passed on to two further Managers who were just as dismissive and claimed the hotel at £200 a night is good value for money! No, it is not! Your management team lack empathy and dismissed many complaints, not just from ourselves but others. We paid £250 for the package, which we expected to deliver a certain standard of service and culinary experience. Instead, we were offered a mere £50 in compensation, which we find wholly inadequate given the circumstances. Frankly, had I not consumed a few alcoholic drinks that evening, we would have left the premises and gone home. There is nothing local around the hotel. Others were ordering pizza as they didn’t eat due to the lack of service . As a business person staying in many hotels around the world this hotel ranks very low for guest services and attitude of the Managers .. This should not be a reflection on the young staff who were doing their best to deliver a certain level of service . Maybe the Managers need to take a leaf out of their standards. I urge you to take this complaint seriously and to review the service protocols at your establishment. It is crucial for your guests to receive the quality of service that was promised and paid for. I know I will receive ‘ we welcome your feedback’ reply which frankly sums up the poor service here! There are far better places to spend your money.

Zofshan was amazing!! Massage was amazing and great service!

We were welcomed by Karim at check in and he was fantastic. He was very friendly, positive and helpful. A perfect first point of contact ! The bed was very comfortable and dinner was excellent. The pool was nice but unfortunately the jacuzzi was not hot.

Zofshan gave a wonderful massage, really well relaxed and well looked after

Zofshan provided a lovely relaxing massage and facial thanks

Zofshan is amazing and did my massage so well and made me feel super relaxed.. Indeed recommended

Zofshan was absolutely amazing. The best massage I have ever had. She was so friendly and welcoming and put me at ease straight away. The actual massage was excellent and I feel like I am walking on air. I will definitely be back!

I stayed here to check out Marlow's great gastropubs and to get a taste of the English countryside without traveling too far out of London. This hotel is superbly located on the lake and has very peaceful views of the water as well as an excellent top notch restaurant. The staff from check in to the restaurant and the privately run fitness center (including a great sized pool, steam room and sauna) were so warm, welcoming and helpful. It is just a 20 minute easy walk to Marlow and a short cab ride to the surrounding towns of Bray and Maidenhead (I was on a gastronomy tour!). Rooms were newly renovated, clean and comfortable - they were also very roomy for standard rooms. Great value also. Would definitely stay here again!

I had an amazing massage from Zofshan, I felt like she really felt my tense areas! Really friendly and lovely atmosphere. I loved it!!

Zofsha was amazing, listened to what I wanted/needed and was very professional

Zofshan was amazing she made me feel very relaxed, would definitely recommend to a friend

Zofshan was really good with my body massage. I felt so relaxed. Amazing. Definitely 5 stars to her.

Been using this place for years, great place for a meeting, have breakfast/lunch also had some work and family stay - hotel is average for the price, food is the typical manufactured low cost hotel food, but ok and hotel but well located. they now have a new charging system for parking.. was intending to have lunch.. but the system is designed to trick you and forget.. so in a couple of weeks you get a nice surprise and a hefty fine.. generally you register on arrival this is on departure and I just know I’d forget after a good lunch with friends. we left and didn’t even manage to drink our drinks.. will never use again, pity these hotels introduce these parking systems to profit.. now in a nice country pub with plenty of parking!!

Lovely hotel. I stay often for work and the rooms and facilities are great. The staff are super helpful and polite and the food in the Glaze Restaurant is beautiful

Zofshan was a fantastic masseuse—really skilled and made me feel completely relaxed. Highly recommend!

Zofshan it was really relaxing and felt great after a massage. Thanks 😊

Zofshan gave a wonderful Indian head massage. Very relaxing.

My wife and I have had another wonderful experience at the Crowne Plaza Marlow. We came here 2 years ago for our 1st wedding anniversary and had an amazing experience. Therefore, we decided to return to for an early 30th birthday weekend away. Everyone was kind, polite and helpful. Food was delicious (we had an evening 3 course meal and afternoon tea) and the whole experience was just as outstanding as our previous visit. We travelled from Wales and the journey was well worth it! We will be returning in the future.

It is a really good place for the rest

I live a 5 minute drive away but thought it would nice to book a spa night getaway, especially since I had enough points for a reward night. I was charged £23, the receptionist said it was an error and said she refunded it. It’s been 4 days since the charge posted, and 3 days since I’ve contacted the hotel about this and I have not received a refund nor a response. Also, if you are going to this hotel for just the spa, know that it’s pretty crowded. I was there for two hours waiting for the hot tub (fits only 4) and it never freed up. Sauna/steam room was also pretty busy with ~4-6 people in at a time, but the pool lanes only had 1-2 people each at a time so fairly open and it was warm Breakfast was awesome though! One star though because still have no idea what this £23 charge is and can’t get a response from the hotel.

Me and my daughter went to the spa today for her birthday and I would highly recommend Zofahan her massages are incredible. It was the first time for me and I would go back 100 percent.

Zofshan was lovely and so kind while doing my manicure and pedicure. Made me feel so welcomed would definitely recommend this please.

Lovely riverside location. Always fabulous staying here. The setting is great, fabulous pool area. The food and drinks not the cheapest and sadly the outdoor hot tub is usually not working....

I recently stayed at Crowne Plaza Marlow for a night and had a fantastic time. From the moment I arrived, the staff were incredibly welcoming and friendly. As I had Diamond status with IHG I was given a complimentary upgrade which was greatly appreciated. The room was spacious, clean, and comfortable, with all the amenities I needed. It was nice and quiet too, so I had a great nights sleep. The location of the hotel is around a 20 minute walk to central Marlow, or a 5 minute car ride. It might not be the most convenient location, but it is nice and quiet, and has a nice outlook. I stopped in their on-site restaurant for dinner on the night I stayed and really enjoyed the meal. Breakfast was also fantastic, with a great selection. I would highly recommend Crowne Plaza Marlow to anyone looking for a comfortable and enjoyable stay in Marlow.

Great experience, room, food and neck and back treatment by zofshan!

We absolutely love it there. Mt kids love the pool and breakfast is amazing. We had dinner one night had chicken madras hotttttt. Staff all lovely and make it special for my family.

Karim was amazing. He was so welcoming and brilliant. Lovely stay.

Zorshan was excellent! Lovely service i really liked

During my stay I had the most amazing Hot Stone massage with Zofshan . It was honestly incredible. Thank you so much for an amazing experience. If I come back I will 100% ask for you again .

Great hotel. Very pleasant staff and very helpful. The restaurant for breakfast was fantastic and of great quality, plenty of variety. Superb room with plenty of space and complete with balcony. As an added Extra touch my wife was delivered via room service with birthday cake decorated with birthday wishes on the plate.

Zofshan was anazing... A very relaxing full body massage taking me to another world properly 😍

Excellent stay. Fabulous room. Great service. Excellent pool, steam and sauna.

Zofshan, amazing massage, one of the best I have ever had., thank you.

Zofshan was such a welcoming masseuse at Crowne Plaza Hotel. I had a lot of knots in my back and Zofshan was able to work them out with great expertise. Zofshan also asked me what level of pressure I would like and adapted it to my needs. Very happy with the level of service and care.

This is an outstandingly beautifully hotel. Staff are equally as outstanding. Slept extremely well .

Me and my husband had a brilliant experience at the spa today. Tatiyana gave me a really good massage, I highly recommend her for any massage treatments!

Thank you so much Zofshan! Absolutely amazing massage- thank you so much.

The welcome started before I even got to the door. Lively, courteous staff. Brilliant English breakfast. The rooms are very large and well equipped. Hair dryer bit lication is weird as plugged in next to tv, not near a mirror for wifey. Overall though everything you would expect from a Crowne Plaza.

Zofshan was amazing she did my massage on my back neck and shoulders she is really experienced I would highly recommend

Zofshan is such a lovely professional therapist. Thoroughly enjoyable facial and massage. Excellent. Thank you.

Zofshan was amazing I had a very relaxing massage by her, she was absolutely lovely and looked after me, highly recommend her!

Zofshan, this lady is amaziiiinnnngggg. She gave me the best massage ever and she was soo gentle and kind and did a really good job. She deserves a raise 😀 honestly this lady is superb. Thanks Zofshan for the amazing experience

We had a long awaited Christmas girls weekend. The hotel rooms are presentable and spacious. The swimming pool and spa facilities are OK. The food, however, was very unpleasant. The dishes were very disappointing. Nobody enjoyed the food and there were missing items - but by the time they were served everything was even more cold and off putting. The waiting staff did their best and could not fault them. They were doing their best. When we filed a complaint in the morning, we were faced with resistance to apologise and the staff were utterly reluctant to compensate for the disappointment. We will never return nor recommend.

Zofshan: excellent massage especially the neck and shoulders..very gentle and thorough..I enjoyed it !

The hotel is a great value for money. We were impressed with the spacious room, the cleanliness standard and great breakfast quality. The staff were very friendly and helpful. Unfortunately, we didn't have enough time to enjoy the spa before we checked out, hopefully next time. It did have the great combination of modern-relaxed and elegant vibes. Thanks for the great experience.

Zofshan gave me the best massage I have ever had it was very goodi would like to cone again

We had our company year end party and it is a good venue

Excellent hotel, room was immaculate, and all the staff were very friendly and helpful. Evening meal was of a very high standard as was breakfast.

Beautiful hotel. Bar food was lovely and all came fairly quietly considering we were a party of 9. Swimming pool was nice. Lovely setting. Great choice at breakfast.

Everything was first class our waitress Isla looked after us very well. Our room was immaculate cleaned from top to bottom

Zofshan, was exceptional one of the best experiences I have had. Face feels amazing and cleansed. It was that relaxing I nearly fell asleep twice.

I used this hotel thanks to a voucher that included a massage, overnight stay, dinner and breakfast. Nice renovated room, some elements didn't fit, such as a very old telephone, a small plastic kettle that kept getting hot and didn't turn itself off. Unfortunately, there was no peace in the garden because there was an Indian wedding at that time and the music was loud. Fortunately, the room was located in another wing. Helpful and nice staff. The food is delicious Massage lasting 30 minutes, average There is an on-site swimming pool and gym

Rooms were excellent let down by the self serve breakfast

There is a swimming pool, which is great

Zofshan was amazing.Very professional and kind.The hot stones were amazing.

From the moment we arrived to the time we left its been great service…. We checked in early and was greeted with absolute professionalism, the lovely lady even sent up the sweet treats to the room… after chilling in a very spacious room, me and my husband brought some drinks and enjoyed the beautiful views out by the lake by far the selling point of everything, we went back to buy more drinks and met abhi who i must say is an absolute delight to talk with and a credit to the company…. Its the smalls things that make the big difference and he remember my husband been vegan and held him a menu for dinner. We went for a swim and hot tub and sauna the young lady on the desk (didnt take her name but lightskin was on the desk at 5/6pm)was so lovely and accommodating and credit to the company. We went for dinner and abhi talked us through recommendations and i must say dinner was 10/10… Beeakfast was ok sausages was little dry but everything else fresh and tasty. Overall this is my top spot for hotel stay and no doubt will be back esp in summer months. I hope abhi and young lady at the spa side are recognised for the above and beyond work

A wonderful hotel in every sense, calm and sophistication, and God willing, I will return to it for relaxation and a fabulous view. The staff are very friendly, especially the employee Mohieddin Muslim, who tells you the appropriate food and the hotel’s restaurant is special and has halal food, especially Indian.

Very good massage by Rubnilde, my first massage at crown plaza

Rubenilde gave beautiful full body massage. Thank you

My first massage at crown plaza has been a wonderful experience and very much needed. My lovely therapist Rubenilde was amazing and would love to come see her daily in ten years time.

Great stay at Crowne plaza marlow, received a voucher and decided to book this spa. The rooms were so clean, we decided to order room service instead of eating in the restaurant and was surprised at the quality and how nice the food was (usually room service can be hit and miss) and staff were very friendly. I had a lovely massage by Zefshan, thanks for your great service! I would say the spa area is quite sad looking, hot tub and pool could have a revamp and potentially have times children can swim as there was a lot of screaming in the pool during our stay. The spa has a lovely outside area if warm too! Thanks!

Spa was shut for a refurb and we hadn’t been advised of this, v disappointed. Staff unhelpful.

Hotel just been refurbished and you can really notice this fresh and clean look&feel. Close to Marlow high street, 30min stroll or approx 7min drive. There you can find some nice restaurants and cafes.

A quiet dull hotel with a small lake view at the back, near an industrial zone. After checking in we were told that we’ll be given a sweet treat at 17.30 but that came after 1hr, which wasn’t worth the wait as it was 2 small sweet cubes. Couldn’t use the swimming pool as it closes at 20.00. Dinner was rubbish if you choose from the British menu for starter there was Salmon in some sauce which was just a mouthful and main there chicken with stuffing and a bone sticking out at the end with a rectangular burnt piece of potato with some sauce but the Indian menu was very good which we had to pay another £40 as the British one was simply awful. Breakfast was good, it’s an open self service buffet with British fry up, tea, coffee, fruits, yogurt, croissant… Didn’t like the overall feel and stay at the hotel. Plus you pay £75 on top which they hold.

Absolutely outstanding service from Mandeep and Karim during our recent stay! Both were exceptionally attentive, friendly, and went above and beyond to ensure our visit was memorable. Their professionalism and warmth made our experience truly special. Highly recommend this hotel for anyone looking for top-notch service!

Lovely massage really nice calming massage highly recommend Rubenilde

Wonderful, relaxing massage. Excellent therapist Rubenilde. Would highly recommend!

Fantastic massage, lovely woman, couldn't thank her enough. Rubenilde muito obrigado

Loved my massage. Feel totally relaxed. Thank you. Xxx Rubenilde

The best massage I’ve ever had, 5 stars, by Rubenilde. Thank you

Had a pregnancy massage was so relaxing. Feel amazing. Rubenilde was fabulous x

Lovely massage by Rubenilde, such a lovely lady. She removed all my tension and was a pleasure to talk to talk to. Listened to all my problems and did exactly what I asked. Recommended if you come and stay here.

Rubenilde was excellent- I had a full Body massage and it was heavenly!

Lovely stay and a gorgeous hot stone massage with Rubenilde. Recommended!

First hot stone massage. It was lovely and very relaxing.Rubenlde

Very nice massage. Very relaxing and took away all pain. Rubenilde

My wife and I had a lovely stay for our anniversary and had zero complaints! Karim on the front desk was so welcoming and very attentive. The little treats to help us celebrate were fantastic and really appreciated! Would fully recommend staying, the room was great, the pool area was decent, and the curry meals at dinner were very tasty!

Great full body massage Rubenilde

I had my first hot stone massage today for my birthday and I truly enjoyed it. Rubenilde served me well and helped to relieve a lot of pressure and pain in my back. I will definitely be back again!!

We were due to come along to the hotel tomortow, Friday 17th May to celebrate my Husbands birthday, it was paid for on a Virgin experience voucher. Unfortunately my husband's dad is very poorly and in Hospital , so we cannot go, Sukey was great, professional, empathetic and rearranged our visit, thankyou Sukey

Rubenilde provided a very nice, relaxing massage. I felt so much lighter. Would recommend.

Had a lovely time at the Crowne Plaza for a weekend stay following my engagement. Karim was so lovely on the front desk and kicked off our weekend with a lovely start! I also had a very nice massage from Rubenilde, who I was going to review and give 5 stars anyway, but I was disappointed when she watched/made me input 5 stars and shout out her out in my review, in the treatment room (which I am now editing). This also explains why there are so many 5 star reviews for her below. This has left me with a sour feeling, though won’t affect the rest of my rating …

I came feeling tight and wound up from traffic work and study. Rubenilde soon fixed that with her soothing hands and a hot stones massage. Friendly bubbly lady 😊

Rubenilde gave me the best massage , very good at making me feel relaxed. I felt like I was in the clouds.

Best massage I have had. Rubenilde thank you xx

Very relaxing, lovely massage by Rubenilde

Absolutely loved my massage! Really took her time and took care of me! Thank you! Rubenilde

Lovely strong massage really getting to the sore partsRubenilde

Rubenilde extremely lovely enjoyable back massage today. Will pay another visit very soon Thank you so much. ☺️

Rubenilde gave me the most amazing hot stone massage. And such a lovely lady! Would recommend 😊

Great relaxing massage from Rubenilde

Just returned from a one night stay at this hotel. My advice is to not go. Firstly, I have to say the room was spotless, very clean and comfortable. The restaurant was lovely, and we had a really nice dinner there. The staff in the restaurant were very attentive and kind. The issue was the spa. My scheduled treatments were changed without prior notification, despite booking them together over a month ago. I was informed of this change at 9 pm the day before my appointment, which did not allow me adequate time to adjust my plans. The massage I received was not a proper massage but rather a mere application of cream on my back, which was neither relaxing nor therapeutic. I was not consulted about pressure preferences, allergies, or informed about the use of hot stones, which caused discomfort. The facial treatment was similarly substandard, with minimal actual treatment and a lack of proper skincare procedures.Moreover, some of the cream ended up in my eyes, causing discomfort and further adding to my dissatisfaction. The lady also had long acrylic nails which went into my eye. The spa facilities appeared outdated and unhygienic, preventing me from using the pool due to concerns about cleanliness and safety. Upon voicing my concerns to the manager, I encountered a lack of empathy. The offer of £25 compensation felt inadequate considering the level of dissatisfaction and discomfort experienced. I am deeply disappointed by the overall experience and the managerial response, which failed to address the core issues adequately. As a valued customer, I expected a higher level of service quality and responsiveness to complaints. I would like to do a special mention to Viktoria who was very understanding and kind, and empathised with our situation. I did see other guests complaining at check out, so this seems to be an ongoing issue. They try and get every penny out of you.

A special thank you to Bridget and the breakfast manager who looked after us a group of 8 Hens and Bride to be, so well. Thank you. R Chavda

We will never be staying at the crown plaza marlow ever. My husband and I rarely go away and this was our mini break after a long time. We were there over the Easter weekend. We encountered so many issues. We had someone else’s blood stains on the bedding. My husband and I were out we then decided to come back to the hotel to relax and I could sleep for a bit as I wasn’t feeling too well. So i was just about to get inside the bed to sleep and he would go to the spa. I saw these blood stains. I physically felt sick. Now how can house keeping not realise when putting on bedding there are blood stains on the bedding and let people sleep in that? I called reception and they said I will get house keeping to sort it out. I waited and waited for 30 mins then called reception again. Kareem eventually came after another 15mins, obviously this wasn’t important to them. I said I thought house keeping was sorting this out he said no house keeping don’t work at this time. So why did the first receptionist say house keeping will sort it out. Do they not know when house keeping are working and not working. We never got a sorry from the GM or to say what they will be doing about it. To date we’ve still not received an email back from the hotel. We were given a superking size bed but a double duvet because they didn’t have anymore superking size duvets available. You’re a hotel do you not have spares. Now we paid for that room. We should be given what we paid for and not a double on a superking size duvet. The time that was wasted never got a sorry for that and didn’t offer us anything. So I basically paid for blood stains on the bedding, unprofessional staff, breakfast was disgusting, didn’t get to relax as time was wasted sorting out the bedding. Our break was a disaster. The spa was really not a spa. What an absolute joke of a hotel. I would discourage people staying here. I’m still waiting for an email.

Rubenilde gave a fantastic massage