Crowne Plaza in Wycombe

Beautiful hotel. Bar food was lovely and all came fairly quietly considering we were a party of 9. Swimming pool was nice. Lovely setting. Great choice at breakfast.

Everything was first class our waitress Isla looked after us very well. Our room was immaculate cleaned from top to bottom

Zofshan, was exceptional one of the best experiences I have had. Face feels amazing and cleansed. It was that relaxing I nearly fell asleep twice.

I used this hotel thanks to a voucher that included a massage, overnight stay, dinner and breakfast. Nice renovated room, some elements didn't fit, such as a very old telephone, a small plastic kettle that kept getting hot and didn't turn itself off. Unfortunately, there was no peace in the garden because there was an Indian wedding at that time and the music was loud. Fortunately, the room was located in another wing. Helpful and nice staff. The food is delicious Massage lasting 30 minutes, average There is an on-site swimming pool and gym

Rooms were excellent let down by the self serve breakfast

There is a swimming pool, which is great

Zofshan was amazing.Very professional and kind.The hot stones were amazing.

From the moment we arrived to the time we left its been great service…. We checked in early and was greeted with absolute professionalism, the lovely lady even sent up the sweet treats to the room… after chilling in a very spacious room, me and my husband brought some drinks and enjoyed the beautiful views out by the lake by far the selling point of everything, we went back to buy more drinks and met abhi who i must say is an absolute delight to talk with and a credit to the company…. Its the smalls things that make the big difference and he remember my husband been vegan and held him a menu for dinner. We went for a swim and hot tub and sauna the young lady on the desk (didnt take her name but lightskin was on the desk at 5/6pm)was so lovely and accommodating and credit to the company. We went for dinner and abhi talked us through recommendations and i must say dinner was 10/10… Beeakfast was ok sausages was little dry but everything else fresh and tasty. Overall this is my top spot for hotel stay and no doubt will be back esp in summer months. I hope abhi and young lady at the spa side are recognised for the above and beyond work

A wonderful hotel in every sense, calm and sophistication, and God willing, I will return to it for relaxation and a fabulous view. The staff are very friendly, especially the employee Mohieddin Muslim, who tells you the appropriate food and the hotel’s restaurant is special and has halal food, especially Indian.

Very good massage by Rubnilde, my first massage at crown plaza

Rubenilde gave beautiful full body massage. Thank you

My first massage at crown plaza has been a wonderful experience and very much needed. My lovely therapist Rubenilde was amazing and would love to come see her daily in ten years time.

Great stay at Crowne plaza marlow, received a voucher and decided to book this spa. The rooms were so clean, we decided to order room service instead of eating in the restaurant and was surprised at the quality and how nice the food was (usually room service can be hit and miss) and staff were very friendly. I had a lovely massage by Zefshan, thanks for your great service! I would say the spa area is quite sad looking, hot tub and pool could have a revamp and potentially have times children can swim as there was a lot of screaming in the pool during our stay. The spa has a lovely outside area if warm too! Thanks!

Spa was shut for a refurb and we hadn’t been advised of this, v disappointed. Staff unhelpful.

Hotel just been refurbished and you can really notice this fresh and clean look&feel. Close to Marlow high street, 30min stroll or approx 7min drive. There you can find some nice restaurants and cafes.

A quiet dull hotel with a small lake view at the back, near an industrial zone. After checking in we were told that we’ll be given a sweet treat at 17.30 but that came after 1hr, which wasn’t worth the wait as it was 2 small sweet cubes. Couldn’t use the swimming pool as it closes at 20.00. Dinner was rubbish if you choose from the British menu for starter there was Salmon in some sauce which was just a mouthful and main there chicken with stuffing and a bone sticking out at the end with a rectangular burnt piece of potato with some sauce but the Indian menu was very good which we had to pay another £40 as the British one was simply awful. Breakfast was good, it’s an open self service buffet with British fry up, tea, coffee, fruits, yogurt, croissant… Didn’t like the overall feel and stay at the hotel. Plus you pay £75 on top which they hold.

Absolutely outstanding service from Mandeep and Karim during our recent stay! Both were exceptionally attentive, friendly, and went above and beyond to ensure our visit was memorable. Their professionalism and warmth made our experience truly special. Highly recommend this hotel for anyone looking for top-notch service!

Wonderful, relaxing massage. Excellent therapist Rubenilde. Would highly recommend!

Lovely massage really nice calming massage highly recommend Rubenilde

The best massage I’ve ever had, 5 stars, by Rubenilde. Thank you

Loved my massage. Feel totally relaxed. Thank you. Xxx Rubenilde

Fantastic massage, lovely woman, couldn't thank her enough. Rubenilde muito obrigado

Had a pregnancy massage was so relaxing. Feel amazing. Rubenilde was fabulous x

First hot stone massage. It was lovely and very relaxing.Rubenlde

Lovely stay and a gorgeous hot stone massage with Rubenilde. Recommended!

Very nice massage. Very relaxing and took away all pain. Rubenilde

Lovely massage by Rubenilde, such a lovely lady. She removed all my tension and was a pleasure to talk to talk to. Listened to all my problems and did exactly what I asked. Recommended if you come and stay here.

My wife and I had a lovely stay for our anniversary and had zero complaints! Karim on the front desk was so welcoming and very attentive. The little treats to help us celebrate were fantastic and really appreciated! Would fully recommend staying, the room was great, the pool area was decent, and the curry meals at dinner were very tasty!

Rubenilde was excellent- I had a full Body massage and it was heavenly!

I had my first hot stone massage today for my birthday and I truly enjoyed it. Rubenilde served me well and helped to relieve a lot of pressure and pain in my back. I will definitely be back again!!

Great full body massage Rubenilde

Rubenilde provided a very nice, relaxing massage. I felt so much lighter. Would recommend.

We were due to come along to the hotel tomortow, Friday 17th May to celebrate my Husbands birthday, it was paid for on a Virgin experience voucher. Unfortunately my husband's dad is very poorly and in Hospital , so we cannot go, Sukey was great, professional, empathetic and rearranged our visit, thankyou Sukey

Had a lovely time at the Crowne Plaza for a weekend stay following my engagement. Karim was so lovely on the front desk and kicked off our weekend with a lovely start! I also had a very nice massage from Rubenilde, who I was going to review and give 5 stars anyway, but I was disappointed when she watched/made me input 5 stars and shout out her out in my review, in the treatment room (which I am now editing). This also explains why there are so many 5 star reviews for her below. This has left me with a sour feeling, though won’t affect the rest of my rating …

Best massage I have had. Rubenilde thank you xx

Rubenilde gave me the best massage , very good at making me feel relaxed. I felt like I was in the clouds.

Very relaxing, lovely massage by Rubenilde

I came feeling tight and wound up from traffic work and study. Rubenilde soon fixed that with her soothing hands and a hot stones massage. Friendly bubbly lady 😊

Lovely strong massage really getting to the sore partsRubenilde

Absolutely loved my massage! Really took her time and took care of me! Thank you! Rubenilde

Rubenilde extremely lovely enjoyable back massage today. Will pay another visit very soon Thank you so much. ☺️

Rubenilde gave me the most amazing hot stone massage. And such a lovely lady! Would recommend 😊

Great relaxing massage from Rubenilde

Just returned from a one night stay at this hotel. My advice is to not go. Firstly, I have to say the room was spotless, very clean and comfortable. The restaurant was lovely, and we had a really nice dinner there. The staff in the restaurant were very attentive and kind. The issue was the spa. My scheduled treatments were changed without prior notification, despite booking them together over a month ago. I was informed of this change at 9 pm the day before my appointment, which did not allow me adequate time to adjust my plans. The massage I received was not a proper massage but rather a mere application of cream on my back, which was neither relaxing nor therapeutic. I was not consulted about pressure preferences, allergies, or informed about the use of hot stones, which caused discomfort. The facial treatment was similarly substandard, with minimal actual treatment and a lack of proper skincare procedures.Moreover, some of the cream ended up in my eyes, causing discomfort and further adding to my dissatisfaction. The lady also had long acrylic nails which went into my eye. The spa facilities appeared outdated and unhygienic, preventing me from using the pool due to concerns about cleanliness and safety. Upon voicing my concerns to the manager, I encountered a lack of empathy. The offer of £25 compensation felt inadequate considering the level of dissatisfaction and discomfort experienced. I am deeply disappointed by the overall experience and the managerial response, which failed to address the core issues adequately. As a valued customer, I expected a higher level of service quality and responsiveness to complaints. I would like to do a special mention to Viktoria who was very understanding and kind, and empathised with our situation. I did see other guests complaining at check out, so this seems to be an ongoing issue. They try and get every penny out of you.

A special thank you to Bridget and the breakfast manager who looked after us a group of 8 Hens and Bride to be, so well. Thank you. R Chavda

We will never be staying at the crown plaza marlow ever. My husband and I rarely go away and this was our mini break after a long time. We were there over the Easter weekend. We encountered so many issues. We had someone else’s blood stains on the bedding. My husband and I were out we then decided to come back to the hotel to relax and I could sleep for a bit as I wasn’t feeling too well. So i was just about to get inside the bed to sleep and he would go to the spa. I saw these blood stains. I physically felt sick. Now how can house keeping not realise when putting on bedding there are blood stains on the bedding and let people sleep in that? I called reception and they said I will get house keeping to sort it out. I waited and waited for 30 mins then called reception again. Kareem eventually came after another 15mins, obviously this wasn’t important to them. I said I thought house keeping was sorting this out he said no house keeping don’t work at this time. So why did the first receptionist say house keeping will sort it out. Do they not know when house keeping are working and not working. We never got a sorry from the GM or to say what they will be doing about it. To date we’ve still not received an email back from the hotel. We were given a superking size bed but a double duvet because they didn’t have anymore superking size duvets available. You’re a hotel do you not have spares. Now we paid for that room. We should be given what we paid for and not a double on a superking size duvet. The time that was wasted never got a sorry for that and didn’t offer us anything. So I basically paid for blood stains on the bedding, unprofessional staff, breakfast was disgusting, didn’t get to relax as time was wasted sorting out the bedding. Our break was a disaster. The spa was really not a spa. What an absolute joke of a hotel. I would discourage people staying here. I’m still waiting for an email.

Short staffed, expensive on drinks, bit of a walk into town

Rubenilde gave a fantastic massage

One of the worst experiences I've ever had from the customer service desk. I spent £100 on massages which didn't happen because they were fully booked (then refused to refund me), they overcharged me on checking out then charged me double for a bottle of wine. After which they promised me that the refund of £55 would come through - it's still yet to arrive and there's radio silence on their side (convenient). Avoid this place at all costs - rude, obnoxious and have no idea what customer service is. The whole experience was a complete money grab - spa facilities are very poor, the hairdryer is wired to the drawer, the battery pack is screwed onto the remote with a £50 fine sticker attached to it, the iron is wired to the ironing board and they don't even provide slippers for the spa.

Had a wonderful massage with Rubenilde. Felt so great after and relaxed.

Very good and professional service. Rooms are clean and modern. Shower was tiny, especially for a Suite. There was no rain-head and water pressure was poor. Breakfast was of mediocre quality and very limited choice.

Customer service good food good location lovely my stay would have been 4star had it not been for the £75 deposit per night which I wasn't aware of before my trip so on arrival £150 was held on my card for the 2 nights the first night another £49 was held the second night they tried to take another £159 after talking to the staff and my bank there answer was its a new system and its a error and will all be refunded once check out its now been 5 days since they took the deposit and its still pending in my bank I'm not by any means rich so having these funds sit in cyber space for 5 days is a joke I won't be returning because of this what should have been a relaxing weekend turned very stressful as the money I took for spending money was untouchable thanks to your system error and 5 days on and I'm still waiting for the funds to be put back 😢

We went to the hotel for a spa break. The staff were fantastic- very friendly. We ate there - a great range of European and Indian food.

Very nice massage, Rubenilde. Great service, full body and amazing facial.

Awful experience bar the food Customer service team are lacklustre and provided no resolve in my questions to why I have been charged in excess off £400 extra after my stay Furthermore, the spa itself was not up to scratch, mould and limescale all over the showers is not very appealing and then the gym was below par, equipment is old Would not recommend

Lovely massage by Rubenilde! She was amazing and made me feel so comfortable. Food at the Glaze was good. Mohi our server was really sweet and made our evening really special. The rooms were clean and a really good size. Only problem for me was you had to pay extra to get the room service food sent up which I couldn’t understand the logic of. Room service means service in the room. I had to go collect it from the restaurant and carry a heavy tray up to my room. Otherwise a lovely stay.

Very good massage, highly recommend Rubenilde

Very nice massage done by Rubenilde. Thank you so much for wonderful experience

So good best massage and so relaxing. Rubenilde was so lovely!!!!

Lovely massage from a wonderful therapist Rubenilde

Stayed as part of a package deal for 1 night with a 3 course dinner and breakfast included. Service was very good from every member of staff we encountered but a special and deserved special mention to Karim.... I may have his name wrong. He is a French guy with curly hair on reception when we arrived. This guy is the personification of supreme customer service. Faultless service, enthusiasm and helpfulness. Room was apparently upgraded to an executive suite. Room was spacious, modern, clean, and in very good order. Bed was massive and very comfortable. Dinner was lovely. My wife chose from the British menu and I chose to order from the Indian menu. We were both very happy with starters and main courses, however, strangely we were both very underwhelmed with the deserts. Bland, boring and tasted like they were pre made long ago and had been sitting in a fridge for a while.... That's my only real slight negative point. Overall we had a lovely relaxing, enjoyable experience.

Perfect massage; very relaxing x By Rubenilde

Rubenilde wonderful massage. Really nice lady. Amazing massues. Would recommend and come again.

Really lovely relaxing stay at this hotel, nice food, nice room and the thing that really stood out was the attentiveness and professionalism of the staff . Thankyou

I had a spa day here, the staff make the place. It is a little bit run down and could do to have a bit of investment in renovations but the staff are wonderful, really helpful and cannot do enough for you.

Rubenilde wonderful hot stone massage

Rooms are nice and clean. Meals can be a little hit or miss (eg steak dinner was supposed to be medium. Came out very overcooked and basically inedible for the 2 people in our party who ordered it). Location drivable to downtown Marlow).

Rubenilde very good massage- feel like a new women.

Thank you for the pleasant stay at the Crown Plaza Marlow. Staff are very friendly and helpful. The area is quieter and very relaxing. Room facilities are very nice, nice and clean, excellent size, both rooms and bathroom. Dinner was excellent as well as the SPA facilities. Special thank you to Dinesh for extending our check out and for his kindness. I definitely recommend this Hotel as well as plan to return soon. Thank you Sandra (Adilson's booking)

The rooms are very clean. My massage by Rubenilde was amazing make sure to ask for her. Wonderful service..

The rooms were lovely clean and modern . The spa facilities were very clean lovely warm pool and jacuzzi. Afternoon tea was a nice touch The cakes were very nice fresh and tasty. The meal in the restaurant was dissapointing . Wine brought too table plonked in the middle with 2 glasses walked off . Tenderloin pork was way to rare good vet could of revived it . Server could see dissapointed so offered alternative but partner had eaten . No server checked during the meal servers were few far and far between. Breakfast was dissapointing like school canteen dirty tables then no clean cups for coffee . Dirty cuttlery and no serviettes available. Had to set tables and clear before we could eat . 😌 just needs attention to details . Restaurant let's the hotel down

By far, the best value Crown Plaza I have ever stayed in

My first massage was really really nice from Rubenilde 10/10

Baring in mind it was my birthday I was with a partner and we had a fabulous time. Your staff member Prablakav went above and beyond to make it a special visit. His service was outstanding. Kind regards M.watson

Amazing massage, got all my pain away. Thank you Rubenilde

Amazing location right by the Thames, clean, good food and attentive staffing.

Our trip was amazing. We received excellent service from Mohi in the restaurant and Karim at reception was incredibly welcoming. Food was delicious and the spa was very nice. Will definitely be staying here again.

My daughter + I had a lovely stay with spa treatment and leisure centre use we really enjoyed ourselves in luxurious surroundings with very friendly service from a lovely French speaking polite gentlemen who couldn’t do enough to spa staff and waiters throughout our stay nothing was too much trouble. We’d recommend a stay

Lovely relaxing hot stone massage from Rubenilde

We stayed in this hotel as part of a two day spa break. Room The room was extremely modern and really clean. The shower was great quality and the bed was very comfortable. One of the nicest rooms I’ve stayed in . Spa facilities The facilities were good. The pool was clean and well maintained. However, the steam room and jacuzzi needed some freshening up as there were obviously signs of age and dirt. Lemon water at the check in desk was a nice touch. Food The European menu was extremely good quality. The food was excellently, prepared and presented. The service was extremely quick and friendly and the dining hall was clean and nicely decorated. The Indian menu was not as good as your regular Indian take away but still high quality. Location. Not great as you are in an industrial estate and it’s a 25 min walk to the pub. However it is only 25 mins by car from Windsor.

Incredible massage. So relaxed. Would definitely come back. Rubenilde

Really good scrub massage with Rubenilde

The location was quite relaxing and nice, and the venue was extremely beautiful. This was an amazing experience!

Stayed here for work. It was a great place for marlow. Staff was very attentive, lovely food 👍👍

I had a wonderful relaxing massage. Very nice lady Rubenilde

Really good massage and an excellent stay. Rubenilde and Karim at the front desk in particular.

The food was very tasty and Sir Mohi was very friendly and professional.

First massage. Amazing experience with Rubenilde

My first massage, was absolutely amazing, enjoyed every moment. Feel so fresh! 100% recommend Rubenilde

Everything was very good! We enjoyed very much!!

Fabulous facial … super relaxing thank you Rubenilde

Great massage thank you Rubenilde

My first massage and it was amazing! 10/10 Rubenilde

Had the most amazing massage with the BEST masseuse Rubenilde. She is amazing, so kind and so funny <3

Great and quite place. I loved my experience

Simply amazing, the staffs were very nice, polite and great services . The only reason is not 5 is the foodtastes good and fresh but price is a bit on the high end and they were just basic meals

The best experience and most relaxing massage you can get from Rubinede, so lovely and welcoming! Thank you

Bridget the restaurant Team supervisor was extremely efficient and highly professional in her work and her presentation. She remember me on the second after I asked on the first day that I was gluten and dairy free and asked what I wanted without me asking. So kind and gracious. The servers Usman And Humzah were gracious and gentle in their service. Their kind smiles were everything. The food given catered for my gluten and dairy free diet was incredible. They couldn’t do enough.

Really good massage, very relaxing with Rubenilde.

Absolutely outstanding service, stayed for an overnight spa package - all staff were so lovely, rooms were excellent and the spa treatments were great too. Our evening in the restaurant, we were seated and served by a Lady called Viktovia(please forgive me if name is spelt incorrectly) but she was absolutely amazing with her customer service and the servings of our food. Couldn’t fault the experience I had with the Crowne Plaza Marlow, I would 100% recommend, don’t miss out.