Crooked Lum in South Lanarkshire

Nothing yet another premier inn whitbread casualty permanently closed. Whitbread seem hell bent on closing all of there attached pubs with a total disregard for customers

Stayed in the premier inn next door,so went for dinner and breakfast and the food was excellent, cooked to order,staff did everything to make our visit enjoyable

Visited today, sign up saying no food service no reason given. Only in for a drink any way, went to the bar to order again, to be told they were closing at 3pm?? Is this place on it's last legs? Looks like it

Me and my friend were regular customers here and always had good food and drinks. It was sad news to find out that it is closing down. Most of the time our server was Angie who was always cheerie and very attentive. She only jst celebrated 30yrs service here and is very humble in her work. Customer and company focused and that is how Angie loves her job. Other staff are great too just a shame that it's closing down.

Family lunch in a lovely setting. Restaurant immaculate,service from Angela C was excellent, attention to detail. Thank you so much Angela for a fantastic service.

Staff are great special thanks too Joanne and Roddy for the welcome and smiles great pint of Guinness poured with care and big shout out too keirin hope I spelled it right many thanks guys you brighten my and the wife's day with your professional service and also Jennifer who is above and beyond helpful and professional and need a pay rise

food was poor over cooked chicken deep fried and burnt the wife chicken was not very tasty bbq sauce taste very poor bacon was burnt

Relaxed atmosphere, lovely staff despite being under pressure at times. Food is reasonably priced by today's price ranges. Outdoor seating area is an absolute gem in this town and very few other places have anything as nice as this. Many locals have been regulars for years and The Lum has that rare quality of a village pub feel in a town setting.

Both times I've been it's bee really quiet no atmosphere, foods ok service is good

Good place for eating and drinking. Staff are friendly and helpful

Very disappointed waited 40mins for dinner asked for skinny chips give us chunky chips,steak full of fat,pepper corn sauce was watery,over priced in my opinion!

A nice family meal. Hannah served us and was very helpful and pleasant. A lovely start to the weekend.

£14.95 for a vegetarian burger and chips didn't finish it it was disgusting and not worth the money

Went in at 6pm and the place wasn't even 1/3 full. Unremarkable food took a whole hour to come. Really could have bought better supermarket food. Obviously understaffed. Would hate to see it busy. it's next to premier Inn so they have a captive audience. Do yourself a favour and go to one of the village eateries.

Amazing breakfast cooked perfectly, and great service from a young lady, very helpful and nothing was a problem. Will be back.

Not a great experience slow service I would say under staffed rather than incompetence. We were a large group 10+ but food came in dribs and drabs and everyone said the food was tepid at best.

Good food, great service from Angela, but it was very quiet for a Saturday lunchtime

Abit expensive and I never got round to taking a picture of The Crooked Lum but I managed to finish the Fish & Chips, The Haddock was a massive, beer battered perfectly. The best tasting fish I've had yet! The only criticism I have is that the triple fried chips could have/ should have been given a fourth fry! 1/5 chips abit hard. But great service, friendly staff, Spice Girls playing in the background. Enjoyed it.

Went on a sunday night. Thought it would have been a bit busier. Service was fine but could have been a bit quicker. Food was ok. Bit overpriced for what we had tho. Plenty of money off vouchers to be had if you look properly before you go so make sure you find one. All in all, we'll defo be back

Great food. Lots of parking. Wheelchair access not great.

Angela our friendly server was awesome, great service as always, drinks and meals spot on too, comps to the chefs as well. Table was constantly attended too and gaps in between courses spot on.

Always lovely food and service. Thanks to Angela for being a great host. Louise and Stephen

The restaurant has a very unusual layout, with a number of different levels, which makes for hard work for the waiting staff. The main courses were a little slow in coming, but were well cooked and presented. The menu is a typical Beefeater, meaning that there is something for everyone, I particularly enjoyed the vegetable skewer which I found delicious. I can't finish this without a word about Shoana, who worked hard to keep everyone happy on a very busy evening.

Just been to the beefeater for lunch and couldn’t rate our server Angela enough! Also she gave my boy chocolate goodies for his bday coming up :)

Picked here for a lunch with family as it was a midway point for everyone, really happy with the food, the kids were able to stretch their legs and move around without any issue and the service from Angela was top class! Angela was telling us she is celebrating 30 years and from what we experienced today, the business has been lucky to have her for so long!

Angela was fantastic and so attentive, loved the outfit. Having a great waitress who actually cares makes such a nice touch to your meal. The burger was fab and we will be back.

Lovely dinner celebrating my sister's birthday. Our server Angela was Really lovely and very accommodating and friendly

Lovely food, and atmosphere. Our server Angela was great!

Many thanks Angela, all very nice. Thanks

Good lunch menu. Angela was really pleasant and attentive. She was wearing a Beefeater uniform from 1989 in celebration of her 30 years service.

Angela looked after us so well: service was excellent, and super-friendly.

Went for a meal with family, was lovely and service was great. Angela was very helpful from the moment we entered. Never had to wait long for the food. I would highly recommend.

Was made feel unwelcome. Food manager has definitely issue with customers his way or get out. Never again will I go back there. Not value for money either. Highier management needs to look at this guy.

Popped in for a quick bite /late lunch. Food was great and service, by Angela, was excellent. Very friendly and efficient. Been a while since we've been in here but we will be back soon! 👍👍👍

Understaffed, countless items off the menu after it saying its offered, breakfast took forever to come e.g. 45 mins. Even after the 45 mins some food had to be sent back for being either undercooked or burnt. No water even offered!!!!

Thank you angela for making us feel welcome, friendly and providing excellent service

My partner and I loved it! Great food and fantastic service from staff. The manager Jen made us feel very welcome. Definitely be back!

Food was good and also the service. Angela, looking after us was excellent. Very friendly and helpful. All other staff assisting us were also excellent. Alan, Fiona and family

Angela our server was very attentive The food was lovely , and the service was great . Highly recommend ⭐️⭐️⭐️⭐️⭐️

Not the best experience, several things wrong with meal and drinks. Which where rectified with a snippy attitude and being told that's how things come when it cleary states different on the menu. To being then told there's someone training in the kitchen (we all have to learn, but some supervision maybe?) Crunchie cheesecake(the chocolate bar crunchie) to be told oh its a crunchie biscuit crumbled on top? No what they meant was it was a biscoff biscuit crumbled on top (that wasn't even crunchie) Overall not great, not even an apology, will stick to the beefeater in livingston.

Came for a meal with my dad and had a great experience. The food was delicious and the service was great. Angela was a delight to have as a server. Definitely coming back 😊

We dined in your establishment on Tuesday afternoon, we were greeted at the door with a lovely smile from the girl who I believe her name is Jennifer, lovely tattoos by the way. She went above and beyond with our requests. Nothing was ever a bother for her, although there was a few people in the bar area, she made sure that we were ok and still managed to have a chat with us. Absolute asset to your business. Keep up the good work

Shocked that a pub in Scotland would close at 10 PM. Eggs not cooked and slow to deliver the breakfast. Pub needs a good referb both inside and outside. Staff are friendly and helpful.

Kitchen staff absolutely amazing unbelievable food

Poor service, took 20mins just to get drinks. The nachos definitely where not smothered, I got the wrong main, 20 plus minutes to get the correct food, chips not cooked.. not even an apology. As a business user. I will not be staying at this premier inn or dining at this restaurant again. Very poor experience.

AVOID. Myself and my friend came for dinner the place was absolutely dead so happy we were going to get fed in a reasonable time. We waiting 1 hour for 6 kids starters (cucumber and Pepers) then another hour for the mains. They were all inedible. I NEVER complain about anything and when I did this time the manager offered us 25% off and say there was nothing she could do with only 2 chefs. After complaining we then waited another period of time for desert that were also disgusting. 🙃 For the manager to return and take 13p off.. Awful food service and atmosphere.

Just back from a few drinks and dinner in the crooked lum , i have not been here for a few years ,once we arrived we had a few drinks in bar and then decided to book dinner , we were then shown to our table by Angela . The starters (8 chicken wings )were lovely followed by 2 x 8 0z steaks which were great . We had a great dinner and credit must go to Angela for serving us and knowing when i was ready for my next pint ! great service Angela thank you

Nice food and staff were very friendly. We were served by Angela who made us feel very welcome. Would definitely go there again

Went for mothers day 7 of us food was cold steak over cooked had my starters given to me same time as my mains had a roast beef small pieces of beef with a trickle of gravy over the meat asked for more gravy to cover the vedge food was getting cold waiting for more gravy finally appeared in a small milk jug unaware that was an extra £1 absolutely shocking for the price would not recommend this place to anyone I wouldn’t go there again should have crossed the road and got a takeaway at least it would have been hot and edible

Waited over an hour for the food to arrive, half was burned and the sausages were very undercooked on the mixed grill, the few bits of meat that were edible were tough as boots. Afraid it was the first and last visit

Joanne was very helpful and service was quick and professional.

Wonderful experience today for Donna’s birthday lunch.Food was excellent ,brilliant service from Angela .Everyone had a wonderful time.Thank You.

Went today 3rd march 4 of us for lunch great looking menu server was Jennifer great girl giving us great opinions for drink and food 5/5 ⭐ also signed up for beefeater card will be bac

5031 Angela C as always looks after us and you are lucky to have her working for you. The food is delicious too and we go every Friday table 6

Waited over 30 mins just to get a drink and had to ask for them to take our order the food was very bland and took forever to come 2 members of staff for the whole building is shocking

Run for benefit of staff not the customer.Stayed in premier inn dined first night, service and main course not as good as other reviews.Although advertised to 11pm told to leave 10.20pm but we can take our drinks with us ,2nd night 10.10pm we are closed,...

Very disappointed in the quality of the food for the price was very bland for what you’re paying. Not expecting Michelin star food. First time I’ve ever been here will be the last unfortunately. Staff friendly but very slow service.

Good quality food and great service for a large group of men.

Excellent value for money. The food was very enjoyable and the table service from Angela was excellent highly recommend.

Great service. Was here for my sons 16th birthday. Angela was amazing and very attentive. So were the rest of the staff. They all really made my sons 16th birthday a day to remember. Nothing was too much for them. Will definitely go again. Amazing...

Staff were very nice but waited almost an hour for food. Felt more of a pub than a family restaurant.

Great breakfast good choices staff pleasant and welcoming had evening meal also and did not disappoint, great place for families and couples also

Enjoyed our dinner. Burgers and chips were great. Angela was our waitress. She was friendly and attentive. Will definitely be back. Thank you

My sisters and i joined my elderly uncle here. the staff attended to our every need with a smile, kindness and patience. Our server Angela was absolutely amazing, nothing was too much trouble 5031 Angela C 5

Good food and very attentive staff , nice surroundings to enjoy a catch up meal with friends , never feel rushed and excellent service from Angela .

Very poor service avoid unless you have a long time to spare also rather pricey for what you get very uninspiring experience altogether.

Lovely lunch today 5.2.24 went with family staff amazing Angela was a great .. food 5***** definitely will be back . Nice clean restaurant xx

Lovely meal, King Prawn and Vegetable skewers, and excellent service. Visited on a Saturday night in early February. Surprised that the restaurant was so quiet 🤫

I have recently bought a home close to this restaurant and went along for lunch today with a friend and was very happy with my visit. My friend and I had a great catch up with great food and service from a waitress called Angela. Angela was very attentive and professional throughout our visit which was lovely. We have visited a few time over the years but now this is my local I will be back a lot more regularly.

A very poor excuse for a Christmas Dinner. Quality of Food poor, Presentation very poor & portion size poor (1 slice of Turkey). For the amount of £ per head it was definitely not value for money. I’ve had better Christmas Dinners at works canteens....

We were served by Ronnie on 31/1 and her service was fantastic. Food was lovely and was out in decent time! Will definitely be back, Thank You Ronnie!!

Food was great service was excellent

The restaurants heating was off. Had to sit with jackets on.The put air conditioning on but it didn't make much difference. We flagged this up.

From start to finish this experience was one of the worst of 2023,I had booked a table of 10 back in July to meet up with family I had not seen for 6 months, I asked the pub if they wanted pre orders to make...

Booked on website as it offered set menu 2-course & 3-course deals but when we got there we were very bluntly told that offer wasn't on. I questioned it as on website it said you could book a table for this great offer and was again very bluntly told only main menu on offer, no reason given as to why we couldn't get offer. The manager said they don't deal with the website. Very dismissive. Luckily the waitress was more responsive and gave us discount.

Great family dinner steaks were cooked perfectly kids enjoyed their burgers and lasagna desserts were delicious sundae and sticky toffee pudding drink menu was good great evening had staff were really pleasant and polite

Great service steaks cooked perfectly staff very attentive will be back

Grt night out food was amazing great service thanks

Came here for a catch up with a good friend that I’ve not seen in a while. The service was amazing and the food was good too! Thank you to Angie for being amazing, very funny, friendly and not to mention helpful. Wish more staff...

Today 1/1/24 13 of us New Year’s Day dinner a big party 2 kids and 1 baby Staff were very short on ground 1 behind bar 2 in kitchen 1 waitress and possibly 1 manager Table booked 2:30 First round of drinks came at 3:20...

Feel really bad posting this, but the food and service was awful. Waited well over an hour for meals, from ordering, and it was not busy. Quality was really poor and portions small for the price. Did not expect high end food from a Beefeater,...

Great food and great service by Angela

We had booked for the Christmas Dinner menu on Christmas eve at 7pm. On Arrival we were told that the festive menu was "OFF" the reason that they gave us was that they had been busy !!!!.... I'm sorry but for a restaurant of that...

My family and I went here for Christmas dinner, it was the worst Christmas dinner I’ve ever had. I ordered the turkey dinner and I got one slice of turkey with very little gravy, one brussel sprout, a quarter of a parsnip ,peas and carrots,...

We received excellent service from Jo for breakfast during the week. We arrived at 10 to be told that breakfast finished at 10.30. Jo took our orders straight away and delivered hot cooked breakfasts, she noticed we were drinking orange juice and brought over brought...

Took about 1 hour and 45 mins for food to come

Just occasionally you come across a restaurant where you feel that the kitchen doesn't much care how poor the food it sends out might be. And that leaves front of house staff scurrying to apologise. We ended up at the Crooked Lum because we were...

This visit was a real disappointment. On arrival we felt like an inconvenience. Fair enough, we were 15 minutes early but the place was half empty. The restaurant itself looked a bit tired. The carpet either needs a good clean or replaced! We got served...

This place looks great inside but the level of service and quality of food doesn't represent good value. Portions are small, and most items had a very processed taste/texture. Chargrilled chicken tasted like synthetic smoke. We asked for ketchup and by the time it arrived...

Overpriced mediocrity. I should have went to New Yoyk and got myself a ninety fowr dolla toorkey. Very disappointing.

Went for ,what I was excepting to be a nice lunch with friends. Boay were we disappointed. Attitude of the server when asking for drinks that we ordered 10mins previous was odd, asking to split the bill seemed like a problem (even when we told...

Nice / calm atmosphere. Parking close by and reasonably priced .

Recently booked 3.11.23 Crooked Lum for funeral party. Buffet was outstanding and staff excellent. Only downside no wheelchair access to downstairs tables but staff did their best to accommodate.

Think it’s more of a drinking place - which is fine but if you are in a pub then you expect to pay pub prices. Food is expensive for what you get in quality and portions are kind of meagre. Seems like everything was just air fried, microwaved or slung on a grill to heat up again. Terrible taste of whatever grill oil was used tasted burned or old. Desserts terrible too, either floppy reheat straight from the micro or just tasteless and bland. Have had some ok food in the past, you’re not expecting Michelin star at a Beefeater of course but there just was obviously no care in the food coming out the kitchen whatsoever. Serving staff attentive and friendly but that’s it. Definitely will not be back I’m afraid.

A bit difficult to get in to with a wheelchair but it is possible. Food and service were top class

Oh dear what a disappointment, definitely not a recommendation Service was very slow, but staff were polite and pleasant Waited over 30 minutes after placing the order and had to ask twice for sauces that were not delivered with the meals plus cutlery missing. Apologies were offered. Food was tasty but reminded me of school dinners in presentation. I like Beefeater Restuarants, but the Crooked Lum is not on my return list. The whole atmosphere was not inviting. Need to do better.

All good with both food & service!

Food was nice. Bit expensive for a Beefeater restaurant. Would visit again. Attended the quiz night.

Service was less than satisfactory 😡

Good value, perfect for the older generation I had brought with me, but extra credit for the friendliness and extra effort of the hostess. Angela.