Creams Cafe Telford in Telford and Wrekin

The very kind nice people food is lovely, desserts spot-on never mess up the order amazing with allergies.

The staff were great but you need to do something about the trouble the travelling community cause. I was in there on a Sunday afternoon and there were approx young adults and teenagers causing havoc and intimidating the staff. They were behind the counter and helping themselves to stuff. They were openly vaping in the restaurant and making a mess. I came in with my wife, 9 year old and 3 year old. We felt unsafe - the food was nice but it wasn’t worth it I’m afraid. Management need to support the young staff - 3 members of staff came upside to check on us. They are a credit to you…but you need to back them up and resolve this issue. I felt so sorry for them.

Lloyd and milly is great with customer service

Very poor service and staff not interested at all to help with the menu etc. We will never come back.

During the ordering process, I was told that the 3 items I wanted to order were not available. When I finally placed the order, it turned out that I had paid a completely different - higher - amount than is on the card and I got the coffee without sugar. After receiving the order, it turned out that the kinder bueno bar was missing from the pancake and the ice cream flavor was mistaken.

Really disappointed to have to write this review. After having a meal at a restaurant I took myself and 1 year old brother to creams to get him an ice cream before attending the park. I placed an order for two ice creams to which the staff worker said I’m sorry I’m the only one here today and it may take a while for me to make your order. I completely understood this and we waited 20 mins. By the looks of it his colleague who wasn’t on shift came into the store and was talking to the staff worker whilst he was making orders. The staff member then began to make an ice cream which was a child soft serve which I thought would be for my 1 year old however it wasn’t it was for his colleague. I was extremely disappointed by this as he had time to make a ice cream for his colleague but not for the 1 year old who had waited patiently for over 20mins at that point I asked for a refund and he was extremely apologetic. I don’t believe it is fair to leave one staff member at a time running the restaurant and then doing what I mentioned above.

Came here for a sweat treat however as we were finished our food a memeber of staff made a very in appropriate comment to one of the customers that were very clearly under 18 very clearly made them feel uncomfortable this behaviour is disgraceful when my partner called him out he simply said “it was a joke” personally don’t believe how making two young girls feel uncomfortable is a joke ? Disgusting behaviour and they were not apologised too the other members of staff simply walked away as to not deal with. Genuinely rancid behaviour

One staff member decided it was funny to say too two minor customers my mate has a crush on you to another employee made everyone in the shop feel uncomfortable and the two young girls leave I decided to say it wasn’t very funny and called him out on his massively inappropriate behaviour didn’t catch his name but should be ashamed of his behaviour as someone in the hospitality industry this was massively inappropriate and all in all just wrong hope this gets sorted and he is disciplined for this atrocious behaviour food was lovely shame the service was so poor and damnn right inappropriate

Having been to Creams a few times over the past year, it's gone from good to great in terms of food quality and customer service. Some personal favourites are the kinder waffles and banoffee hot pockets. If you're in the area and have a sweet tooth, it's 100% worth dropping by for a cake or more.

Literally unprofessional. If anyone wants to eat in make sure come at least 4 hours before they close . Because we just turn up at 8:30pm and they close at 11pm but the staff refuses us to host us in 🤷🏻‍♂️ disgust isn’t. Just because they have 2 staff so we can’t dine in . And it’s not even busy just one couple sitting and eating inside while we are inside .

I used to love creams. They used to do takeaway/delivery sundaes in large round boxes that had great portion sizes. Our latest delivery was in a small Chinese takeaway style tub and was only half filled. The sundae was 2 small scoops of flavored ice cream, and the rest made up with 3/4 soft serve. We've had a few issues with delivery times and incomplete orders in the past. I want this place to be good. But standards/quality is really slipping.

Great design and interior. Staff are very friendly and welcoming. Thank you very much Lloyd for your great hospitality today.

Lovely place went during a date waffles were really nice the service was great very quick and polite staff would definitely go again!

can't even make a waffle correctly? missing half the ingredients can someone not open a decent dessert shop? it can't be that difficult.

slushy had a huge block of ice in it and wasn't slushy at all and it was supposed to be a mixed one but came with one flavour but pretty much tasted of water

took an hour to give out food all tables were dirty asked twice to have our table cleaned lloyd was a good staff member gave us a full refund as the service was terrible

Been here a few times, kids love the ice cream. Had nachos for the first time and would definitely recommend them. Leah served use this time and was very friendly and helpful.

The delivery was extended which was slightly annoying. However, it arrived missing both ice creams - for the price, the cookie dough on its own is a rip off!

Ignorant staff; no idea about what dishes contained gluten or if they did, totally unwilling to discuss it. Referred us to a QR code which took ages to download. That was after being told they were only doing takeaways as they were cleaning - despite going to be open for another TWO hours. How to make your customers feel welcome!

Creams extended the delivery time 20 minutes after order was placed and forgot the bananas on the strawberry and banana crepe. Both crepes were cold on arrival and needed reheating.

Ice cream missing from both orders. Crepe burnt, very disappointed for the price we paid

No sauce or ferrero on the x2 waffles freezing cold, when i called up for help, said theres nothing they can do. Very very poor, go to little dessert shop instead. Waste of money

5th time ordering from Creams. absolutely joke. in store it's delicious but for some reason online they can't cook waffles. every time they've been undercooked and missing items. I paid £10.95 for a waffle which had a drizzle of sauce and some nuts on. joke. do not order.

missing one of the waffles we ordered and the waffle that did arrive had hardly any toppings at all. Milkshake was average. Stick with the little dessert shop in the future.

The cookie dough was cold and rock hard it was really disappointing

My order was missing the gelato for both desserts and the crepe was missing the Ferraro Roche off the top and there was barely and chocolate sauce on the crepe.

really good food but very late.

Food was cold, and crepe was soggy and stale. straws missing for milkshakes. Delivery time got delayed 3 times. Waited ages , disappointed

Bag was open and sundae and bueno waffle missing

I was served by milly and I was so pleased with the service she checked if we were happy with our meal and created a fantastic atmosphere. Recommend you get served by her. Will be coming again.

Amazing place! Loved our desserts and the friendly service!

By the time it reached us the banana pocket was a lukewarm sloppy mess and the cookie dough was stuck to the paper and literally had to be scrapped off for each spoon full. Ended up throwing most of it in the bin. Very disappointed and wont buy again

Food quality was poor, milkshakes tasted stale. Vlearly havent clesned out their machine

5* review for Leah! Great service. Gave me the last hot chocolate pudding, and found pistachio ice cream for me even. Brought us our soft serve and water to the table. Great experience and will be returning asap. Desserts were delicious as always.

The crepes were really nice. Lloyd was a great server!

Wrong items sent, freezing cold waffle! Waste of money

Me and my my friend went the other day and the service was amazing. I had the bubbilicious sundae and it was too die for. The servers were amazing and couldn’t of asked for a better experience

Friendly staff and good quality food/drinks.

This branch of creams has great customer service and Leah especially was great ☺️

Lovely service by Leah. Would recommend.

Lovely service and delicious desserts! Would recommend! Thank you

Kinder Bueno crepe are amazing Leah and Lloyd were both so helpful and friendly

12/10 perfect food and lovely staff, Leah and Lloyd are great!

me and my friend came and it was amazing leah and lloyd were fantastic with their customer service and the deserts were absolutely outstanding <3

Leah and Lloyd were great and exceptional service. Would defo recommend.

Food and service was excellent. Many thanks to Lloyd and his team

driver made me go out and meet him, couldn't find my house

Missed out part of the order. Naturally did not check the bag until I got home. My child was not happy that their waffle was missing!!

Had a lovely afternoon at Creams. Leah was so lovely! Thanks for the great service.

Great treat, huge portions and happy to let my son try a bit of ice cream to see if he liked it before ordering

Lovely people work here and we always love coming in with our children. Their favourite place to eat!! I think the lady that served us was called Mia. Apologies if I've got that wrong!

Great customer service very welcoming , Mia was lovely and polite ! And plenty of choice on the menu too

Came to Creams Telford for the first time after being recommended by my colleagues. I’m so glad I did! Wonderful dessert and beautiful decor. Leah served us with such professionalism and made us feel very welcomed. I will definitely be coming back again!

Great experience and very yummy desserts! Staff are so friendly and helpful, thank you to Lloyd for the pistachio recommendation, it was fab !!

Leah is class. Made top tier waffles

Great place! Waffles are amazing, loads of choice, friendly staff and loads of seating

Lloyd was lovely and very helpful

Popped in for some dessert. We were served by Saduni who was lovely! Very polite and well turned out. We were the only people in there but you could tell it would be buzzing and popular at the weekend. The decor is fab and we would definitely use Creams again! X

Leah was amazing at helping me choose what I would like as I was overwhelmed by the choice provided. Ice cream was amazing and pared well with the cake.

Great ice cream, nicely presented with friendly service, worth every penny. Highly recommend.

Lovely place to go staff, were really friendly and helpful and food is amazing!!

Missing part of the order- the bundle deal. The strawberry and coconut gelato, was strawberry and Vanilla!

Great food great atmosphere, music , only managed to eat half though portion size is massive lol

After nursery on Tuesdays- our favourite place

We were served by Saduni, the service was great and the food came so quick. I had the sorbet which was lovely and more than i expected and my partner had the cookie dough, which she was very happy with.

Food was lovely and the wait wasn't too long at all. The place is absolutely fantastic and really decorative. The service was brilliant, our server Saduni was incredibly kind and brilliant at their job. Would completely recommend, definitely coming again. 😁👍

James served us and all the food tasted amazing, great atmosphere and experience overall, manager Sacha was very friendly and accommodating

It was my 1st time going to creams. Good dessert and great service.

Amazing service from Leah, amazing food and drinks, staff were very friendly this is my 8th time coming here would defo recommend .

Delicious food and lovely service from Leah. Thank you 🥰

ordered for delivery very disappointed pictures are misleading very small for the price ice cream pot lid wasn’t on properly started melting out the pot

Food was delicious! We had a Sundae and a crepe and it was so good. Thank you to Leah who was a great host :) Definitely recommend!

Clean and good music, staff help out with choices and customising your desert. Leah was very polite and helpful. My go to desert place!

Great place. Nice atmosphere. My kids liked the ice cream. Leah served us, she was very polite and helpful.

Lloyd provided great service, we had an enjoyable experience

Great and fast service, Leah was brilliant!

Leah was lovely, her service was great. She gave us a warm welcome, offered us the best seats and gave us our food with maximum efficiency. At the end of our stay we were even offered a complimentary sundae. Will 100% be returning, Lovely!

Good atmosphere. Friendly service. Tasty sweet treats.

Leah had wonderful customer service , greeted with a warm welcome & the food was great too.

Amazing cookie dough and the service by Leah was amazing

Great service by Leah, very attentive. Would recommend.

milkshake is thin and missing cream and half the shake.

Lovely deserts and nice relaxed atmosphere. Food came quick and great service from Leah.

Leah was very helpful and very patient whilst serving me and my friends 10/10 service Thank u again Leah

Came to have ice-vream with my partner, the atmosphere and service was great by all

Absolute treat & Leah is the loveliest:)

Service is very friendly! The desserts are delicious. They were bigger than we thought they would be! Beautifully presented too.

Brilliant customer service from Leah with a happy smile

Service was great. Was served by Liya and she was amazing and polite

I went in with my friend and ordered a hot chocolate and a green tea, we had a warm welcome and could chose our table. We ordered at the till and Leah took our order, she’s is always really lovely and polite and she helped me decide on which hot chocolate I should go for. Always great service and a warm goodbye.

Visited for a takeaway ice-cream on Christmas Eve. Leah was brilliant , very helpful, and made some delicious suggestions 🥰

This was my girls first trip and they absolutely loved it ❤️! It was; "the best ice cream 🍦 ever!" In their words!! Creams, we will be returning! Staff were lovely,

Great dessert really lovely, Leah was great and made it all super lovely. Really good value for money!

Great staff and food, we were served by Leah overall a great experience 👍

Lovely staff, lovely food, fast and efficient. Leah served, she was very nice and kind! I highly recommend this place

Brilliant food !, fantastic service, great treat from the staff for the little ones birthday.

Staff were all friendly and helpful despite the busy atmosphere. Food was served quickly and the shakes were brilliant!!!

Friendly staff and delicious desserts. Served by Leah who was pleasant , polite and efficient.

Staff is polite and friendly, and all desserts are delicious. All served in a very nice atmosphere.

I loved it so nice , and my server Leah was so lovely 10/10 would return!!