Creams Cafe Royal Wharf in Newham

Great spot. The employees were really friendly and warm. Accommodating and super considerate Ruksar made me feel so welcome

Good service and friendly staff

Delicious and unique taste from Creams, kind staff. Thanks

I went to Creams at Royal Wharf and what a good service.I went with my friends and a soon as we ordered they started getting our desserts ready.They are so delicious,and the prices are so affordable.Thank you creams for such a great experience!

Good vibe and delicious food. Def will visit again

Wais at the RW branch was really nice and friendly! Great service

Food was delicious and was served quickly. Nice atmosphere with good music.

Very popular among all of us. Perfect spot for a big, small o any celebration. I love the fact everyone there makes you feel very welcomed and apreciarte. My daughter loves it and I am trilled to see her loving it. Thanks for bring joy to our community 🙏

Great place and the food is 10/10

Relaxing environment to have something sweet.. Nice staff and ice cream!

It was just amazing and the food there was top quality and had my mouth watering ,the area even is just so pretty and the music is top tier ,our server was also really nice and overall the whole experience was 10/10

Thank you so much for your service and patience whilst serving our food, me and my partner were very happy.

Love the desserts here, and the staff is so friendly as well! I ordered a waffle and it was perfectly cooked😍 will definitely visit again.

Very fast service, and the staff are very friendly and nice

I went to Creams in Royal Wharf and Wais gave me an excellent service and he made my food the best I’ve ever had in dreams. Big shoutout to Wais!

I had a fantastic time at Creams Cafe Royal Wharf! The desserts were delicious, especially the waffles and ice cream. The staff were friendly and the service was excellent. The atmosphere was cozy and perfect for a sweet treat. Highly recommend this place – I’ll definitely be back!

Friendly staff and very efficient. We ordered 6 dishes and was brought quickly and in a good quality. Thank you to Wais and Saif who served and looked after us. Highly recommended this place, if you are looking for sweet and chilled atmosphere.

Lovely spot by lake and delicious ice cream

Absolutely delicious waffles! Perfectly crispy on the outside and soft on the inside. The staff are friendly !! we have been here so many times!

I ordered banana strawberry waffles with ice cream. The waffles were below average, the milk chocolate sauce on the waffles did not taste nice. It gave me a weird texture in every bite. Would not recommend.

Great place to take the kids for a lazy Saturday afternoon

It’s welcoming, plus the service and staff is amazing. They make really great waffles and ice creams

Great experience, staff and dessert were top quality. Would recommend paying this place a visit.

I had visited this shop several times prior to the change in management and had always enjoyed my experience. Unfortunately, my return visit tonight left much to be desired. My husband and I ordered two crepes, but they were tough and rubbery, making them difficult to cut with even a knife and fork. Additionally, I noticed that the staff member preparing the food had long hair that wasn't tied back and long artificial nails, and was handling the crepes with their bare hands. Given the £20 price for two crepes, the overall quality and hygiene were disappointing. Regrettably, I won’t be returning after this experience.

The staff are kind and helpful, always making sure customers have a great experience. The desserts are fresh, tasty, and beautifully presented. They also have some savoury options for those who want something different.

Had an incredible time at Creams royal wharf last night the service was top notch friendly, attentive and made the experience even more enjoyable. The dessert was absolutely delicious.for anyone with s sweet tooth definitely worth a visit.

a great spot for delicious desserts. They offer tasty waffles, sundaes, and a variety of gelato flavors. The atmosphere is modern and welcoming, with friendly staff and quick service. It’s a perfect

Great service, very clean restaurant and nice atmosphere! Food was delicious, the people that served us were great, would really recommend! 🍦

Been going there ever since moved to Royal Wharf. Strawberry and Banana by Leanne is whati recommend. And you are lucky if Chris is taking orders and keeping the positive vibes. My family loves it!

Great service, fantastic food always.

The worst hot chocolate i had today everything is so late over heated brownie and the kids around make so noisy environment the heating system not working properly is really cold the worst experience i will never go there again and never recommend anybody

Restaurant is very clean, staff are friendly and smart and my order came hot and was delicious. (Spicy Sriracha Chicken 10/10)

It was really amazing! The sizzling hot pocket was truly delicious.

Rahul Excellent Service, when I was with Family Thankyou Creams keeping Such a Good Staff..

Amazing hospitality and customer service delivered

really good staff that treat you with great attitude. also make great ice creams and other items.

Nice and chill. Good selection to pick from.

Very delightful customer service

Great service , ruksar gave great recommendations , won’t go anywhere else

Very underwhelming. Was freezing cold and there was no atmosphere. Food was average. Service wasn’t great. Wouldn’t recommend

Everything was great, very nice desserts.

Friendly staff excellent service

I was so hyped up to eat a waffle and when I finally got there they were closed at 11pm when on their site it said they close at 11:30.

Closed during working hours. We driven here to have breakfast and store is closed at 12pm. Unfortunately wasted trip. Wrong working hours displayed on the door and Google

Fantastic service, huge portions. Well worth walking here from other parts of the docks.

Good service and today food not good

Food and service was fantastic and I had a takeaway out and was well presented

Small scoop of ice cream in an oversized scone for £3.50. An absolute ripoff! You are better off getting an ice cream in nearby Sainsbury’s.

Had a jolly nice time! Service was great place was clean and ice cream was yum!!

The menu states vegan options for build your own waffle, but when I went to the counter I was told they "don't do that here." Then why is it on the menu??

Incredible selection of ice cream treats. Came two days in a row while visiting London.

I ordered their chicken waffle, their mango boba tea with whipped cream and their sundae, and it was outstandingly amazing and fulfilling to my taste buds. I will be coming again

I love the waffles but the owner needs to be careful with the night shift attendants. They respond grudgingly and when there are many requests they become lost and grumpy. Afternoon service is better

Cool place to visit and enjoy your special day 😀 😊.

What I ordered vs what I received 🤣, even though it took about 10-15 mins to be ready and I was the only customer waiting

We love to stop by during our dog walks ( our dog taking us there for her scoop of icecream 😅) ❤️ super friendly staff , great portions, and no questions on the quality of the sweets !! This is a must visit place at Royal Wharf 😍

A bit small, but neighbourhoody. Nice place to chill or visit.

Delicious and not expensive.👍 Friendly staff👏

The place serves nicedesserts. We had a banofee with ice cream and milk chocolate cookie dough. Both were served with a side of ice cream. Cookie dough was nice, I will try waffle next time.

Great place to be in, very relaxing

Really amazing waffles! The toffy sundae was a little too sweet but the waffles weren't. They balanced out perfectly. The atmosphere of the place was alright. Lots of good seating but the vibe doesn't match what the food is about.

Lovely white hot chocolate served at a reasonable price by pleasant staff.

I love this place, I love all the desserts this place offers. It is very cozy, very pleasant, clean and beautiful.

Owner so rude and disrespectful. Just shouts at you and doesn’t even let you speak. That I decided to just avoid ordering altogether and resorted to ordering elsewhere. Avoid this place like the plague!!!

Poor customer service. The location was empty and the waitress was ignoring me. When she decided to speak to me she was arrogant. I ordered my ice cream, her and a colleague gave me a wrong product. I said this is not what I ordered and they started shouting at me.

Standard dessert as you get in the other branches. But the manager was so condescending and rude. Kept on talking and wouldn’t let me get a word in edgeways. Got 2 of the orders wrong but trying to correct his wrong doings would be like talking to a brick wall, happy Sunday xxx

Friendly and welcoming staff . Crepes , milkshakes and waffles freshly made and very tasty. Massive well done !!

Got a biscoff thickshake. Probably one of the best I had. Gentleman serving me was very dapper. Keep it up

Staff of 3, Thursday night, were very friendly when I ordered my Creams a Tella Thick Shake

Lovely experience, I’ve been to both kapas and creams and I prefer creams. Big thanks to Chris for the excellent service

Uzayr was a great host! He made sure we had everything I needed and made us feel welcome

My daughter loves this place, yummy waffles

Very bad customer service, the whole store was almost empty but the staff didn't bother to take any order. We waited for more than 15 mins looking at all the staff members but no one paid any attention. Other customers also kept waiting who came much before us. It was a pathetic experience to wait for more than 15 mins to just get someone's attention and we didn't get any and decided to leave the store without ordering. The staff was not even busy and kept pretending to be busy when there were hardly any customers in the store. Terrible customer service, ruined our mood and evening. Will never go back again.

First time i ordered I got plain ice cream and i received something that had nuts in it I called the store and the manager was very rude and said that they dont sell ice cream with nuts in it the second time I ordered a nutella crepe with strawberry i travelled all the way home and instead i saw that they had given me a waffle instead of a crepe. Im not sure if its just me but everytime i get food from here and dont eat in something is always wrong. The best option if buying here is to eat it in store.

Manager is rude and they messed up my order. Don’t recommend.

Went here last Friday with friends and family great experience good customer service especially manager Chris very welcoming and professional. Will be visiting again.

Got one of their flavoured milkshakes, it was all milk and barely any flavour. Some of the time the milkshakes come out good, but there’s no consistency and for £6.50 a milkshake it’s not worth the risk, had to throw it away.

I had a very unpleasant experience at Creams Cafe Royal Wharf. When I asked one of the staff if I could try the Lemon ice cream before placing my order, he responded in a disrespectful manner, saying, "Are you expecting to have it for free?!" I was really shocked by his response since it is common to inquire about samples. To make matters worse, he rudely commented, "It's like going to McDonald's and asking to taste the Big Mac first." Shockingly, this guy said that he is the owner of the store, despite lacking basic customer service skills.

Awful experience, multiple pieces of plastic in my drinks and when we asked for a refund we got told there is nothing they can do.

It's Halal too! The service is good. The dockside view is also good

The main guy serving who thinks he is the boss acts too bossy and is very loud. Wasn't too pleasant to be around him while waiting. I think the workers quietly hate him... I would suggest this boss to be a little more humble and treat the workers better! The ice cream isn't very tasty. The milk shake and apple crumble were nice.

Cream is like soft milk amazing🥰

It’s alright for a quick dessert, with the cookie dough, waffles, or ice cream being popular options but the coffee is terrible. It felt like flavored milk and I am not impressed.

Hello, Pour les petits français comme nous, voici une super bonne adresse pour manger une crêpes une gaufre ou une glace ! Le serveur est super gentil et tout est très bon

Bonjour, Après une mini croisière sur la Tamise, nous avons mangé des glaces, gaufres et crêpes dans cette endroit super sympa. Le Mr qui nous a servi, est super sympa.... Le détour vos le coup

Lieu atypique et plein de charme Un choix de crêpes, gaufres et glaces à dévorer Un vrai régal

The best Creams I've been to. Service was excellent, Non stop making people smile and laugh while serving. Plus the Royale Sunday was soo good! Couldn't finish it all as I was stuffed I definitely recommend this place!

Pretty poor. Staff looked like they genuinely would have preferred to be anywhere else but there. The cheesecake was frozen and the waffle looked better than it tasted. I won’t go there again.

Today we visited the place for the first time, even though we were the only customers, it took the person behind the bar about 10 minutes to pay attention to us and take our order. We ordered the simplest and easiest things they had on their menu - two ice creams and two espressos, the cones were handled without gloves or a napkin, which is extremely unhygienic, and the coffees were shocking - a full cup of watery tasteless coffee, nothing like single espresso (I always wonder why restaurants offer things that they do not know how to do).

Friendly staff Plenty of flavour to choose

Nice "sweet" place in royal wharf area serving all forms of sweets They have elaborate options on "create your own" kind of thing where you can choose from waffle, crepe and sundaes as the main base and huge list of toppings. The waffle was really soft with fresh fruits and the cream was good too. Everything was great except they need to work a bit on the savoury side. Service was quick and portion size okay.

Great desserts. Awful service. Two of the guys who were serving looked very uninterested and unfriendly, the place was a mess too.

Visited this branch today, as i was waiting to order - I’ve been told they “too overwhelmed with order so they couldn’t take my order” 😂😂😂 Two families behind me also been thrown away from the shop with the same reason. Rude customer service, no business sense at all. Not sure because they only been paid hourly/no manager on duty - the owner should still be accountable for the losses

Worst service. They are very disrespectful and not welcoming. I would never eat here again!!!

Helpful manager, good shakes and attentive to clients

Great quality desserts and an amazing service!

Takes forever to order and then forever to recive

Best pancakes I’ve ever had. Thanks Chris 👍

Came on an adventure from the excel for a decent pudding and was not disappointed

The waffles here are SO GOOD! 6/5 for me. Keep up the good work!