CREAMS CAFE CHEETHAMHILL(Italian gelato) in Manchester

I have deleted my old 5* review to replace it with this 1* now. 13 of us spent over £100. We initially sat over 2 bench & tables next to each other as the large table near the family area was busy when we arrived. As the food arrived, that large table had left and was being cleaned I asked a waiter could we please sit over there instead as 1 table. He agreed, as most of the desserts came I asked could we move now, he said to ask the manager. I asked the manager who refused. No thought about enhancing our experience whatsoever and came out with some excuse about cleaning again. They'd have to clean up our table anyway in fact probably more work to do 2 instead of 1 large one. Anyway a rude, ignorant, short term profit seeking manager/owner. We won't be going again. I feel sorry for the people who have to work for this guy. Edit: in response to the manager comment, it was nothing to do with the play area. It was the larger seating we wanted to move to, clearly communicated you don't want us to sit there as you would have to clean up the tables but you would have to clean up the (2) tables we were sat on already and had not eaten yet which would have needed to be cleaned up.

Worst ever desert place. All my family members are feeling sick after their food and desserts. Poor service and pathetic/trash deserts. Total wastage of money. Spoiled the day.

Came in a couple of nights ago. 4 of us. They made a mistake by giving a scoop of bubble ice cream to the wrong person on our table. Instead of just saying it was our mistake and we will give you another scoop they started saying why is he eating it. They finally sent another out and the other one they picked up from the table and threw it straight in the bin. Also charged £1.00 for a bit sauce on the ice cream. Scandalous prices and poor attitude. The women and her partner on the counter are very rude. Will definitely not be returning. Learn some customer service and learn to deal with your mistakes!!

I'm not happy with ice cream quality when I asked for a cone it's very small and even scoop of ice cream also in low quantity. And I asked it to serve but the service is not responded nice. I hate but price and quality not worth. It's tasteless. Not worth.

Been here a few times usually come when with the boys having some food in cheetam hill. To be honest never really had a bad experience here desserts are decent prices are normal seating is good and soft play area available if you go with kids so not a bad addition cheetam hill.

Very good food and waiters very good thank you faisal

Honestly, coming here alone or with family is fine but the day I went with my friend the manager or owner or whoever treated us with disrespect and acted as though we were little kids. Quite condescending and while its usually ok I think whoever that was that was dealing with us was very unfair and unkind so I would not recommend to students or younger people because if you go, be ready to be met by a condescending rude manager who has no respect for the customers. So overall it is a generally good restaurant but I think this can improved upon as the staff are generally pleasant but I think this one manager/whoever's actions were wrong and unprofessional

Great choice of ice creams and desserts

Great milkshakes. Have a play area for kids to enjoy.

Very accomodating with children & fast friendly service Thanyou

Terrible experience, very unprofessional, room for a lot of improvement, customer service disappointing, food standards very low.

Amazing dessert place thank you

Honestly avoid this place, in person and ordering online too. Been twice and both times service was awful manager was so stuck up and rude, spoke to me in a condescending tone for no reason. Ordered online and they “forgot” to put in my cookie dough. Also the crepe that I did receive was cold and rubbery, literally disgusting. No other help was offered other than “you can get a refund”, avoid at all costs and save your money. Dessert doesn’t even taste good and overpriced too.

The atmosphere is wonderful special if you have small child because they need only play area and icecream! Thank you for staff this wonderful time!

Times are so hard I thought I'd take the kids here for ice cream. When I got there they wanted to charge £3 per child for the play area (used to be free) and they can only play for 1 hour. Then I have to spend £8 minimum. I wasn't planning on spending that much. Really horrible rules. Need to be changed. I had to leave whilst the kids had already started playing :(

Bad customer service and Bad food

Waffle was really good and the staff was wonderful thank you so much for this wonderful night out

The quality of waffles and ice cream was very low, the sweetness of the waffles was too much, it could not be eaten, the staff were frowning and behaved badly. I will never go back again.👎👎👎

The food was delicious. Great options. The staff were friendly.

All the staff are very friendly in here I've been a few times now and always walked away full. Basit was a great help today and polite. We will be back.

lovely place here all the time getting the milk chocolate cookie dough thanks to faisal for great service

Really good service, especially from Faisal

Great service, their food is great and the servers take care of you especially Faisal!

I ordered chocolate brownie fudge, it was delicious and its worth every penny ♥️♥️ highly recommended

The rudest service that I’ve ever had in my life, we went there for some dessert we ordered around £90 one of my nephews was asked for some extra chocolate sauce on her ice cream the owner refused to sale or just give to her and he was really rude I would advise everybody to go somewhere else for a dessert or anything else cause this is the worst place ever

This place was absolutely not family friendly the stuff was horrible I had 4 kids with me one off my kids was asking for little bet more chocolate Source on there waffle they guy wasn’t having none off it and wouldn’t accept any money for it either he saying I’m not going to give you and and we are not allowed to give chocolate sauce away and I seen them heating cake in the microwave in front off me all frozen cake nothing fresh and the stuff is horrible worst service for Ice Crem shop in Manchester I wouldn’t ever go there again

Great service and good and helpful staff

I fully expect a snarkey/arsey response from management for this review, and that will tell you all you need to know. Save your hard earned pennies for an establishment that will appreciate it. I previously visited with family just before Ramadan and really wanted to leave a review then due to our poor experience, but in the spirit of Ramadan I left it. However upon returning today it's clear nothing has changed. Awful attitude on the counter. Have been a few times now, and have only returned because the kids insisted on going to the soft play, not for any other reason. The only constant is the rude, impersonal, impolite welcome at the counter. Firstly, it's not clear that the soft play has a separate charge and is 'cash only', and you have to buy some ice cream/dessert too. Additionally, it's not clear that it operates on different times, and the kids were very rudely told it's closed when other kids were happily still playing on it. We were essentially told, order some desserts and watxh the other kids play. When questioned, the attitude received was very poor and laced with arrogance, and no way to treat a potential paying customer. Additionally, they don't appear to follow their own rules with respect to how many kids are allowed on the soft play area, and the minimum and maximum age allowed. From previous visits, the quality of desserts is bang average and nothing to warrant a return, especially considering the prices charged. The so called desi/karak chai didn't get my parents approval either. The real kicker from my last visit was that they refused to give the kids tap water, and insisted on us buying overpriced bottled mineral water. I was even given some poor excuse that 'the tap was not working' which is a major health and safety issue. Also lastly, they didn't have any Coca Cola alternatives on my last visit. 🇵🇸 Today was the last straw and despite very upset 4 and 5 year olds we won't return again as wouldn't want to risk repeated disappointed.

ZERO REVIEWS NOT AVAILABLE SADLY AS I WOULD LOVE TO GIVE A MINUS ZERO REVIEWS. Refused to let children play in the soft play, yet expected everyone to buy ice creams and the children were just expected to sit and eat their desserts whilst watching other kids play in the soft play area. The amount of terrible reviews says it all, we have been here on several other occasions and at a later time then today and had no issues, as for not serving us, do not worry we will NOT be coming again, the staff all have an attitude problem, will find out who the boss is on Companies House and write a formal complaint to them. Actually totally understandable the piss poor customer service, reading the response to my review, the grammar, sentence structure, spelling and overall comprehension of the English Language is appalling no wonder they are incapable of offering good customer service must of failed in school and the owner clearly cannot take negative reviews, this place seriously needs an attitude check, also will report to Trading Standards, went down the road to MOONLIGHT, heaving with customers, better desserts and customer service.

Great food and lovely calm atmosphere

Food was alright but the employees were very rude and the ceiling was dripping with water Managers reply very rude

The food/waffles were amazing and tasty I will definitely come back

THIS WAS GREAT. First of all, the waffles, ice cream and cake was first class, its got that taste everybody will love. The atmosphere was great. It looked great, and there is a kind of light that shows the creams logo. The service is great as well. Such good food in such quick time, very friendly people like how Gordon Ramsay would want from a Michelin star place! I would recommend you coming here if you are reading this

Worst cream place I’ve been to staff unbelievable No customer service and when you complain they just throw it back in your face. Order to kids ice creams for my children came in paper cups when asked the waiter reply was tastes the same just not the same. When asked about why in paper cups not glass was told your kids break our glasses. This was relayed to the manager but he didn’t care more worried about me writing a review. He eventually put the ice cream in and glass but by this time the ice cream had melted. I asked for a change they just put cookie sauce on. Never again. Avoid at all cost Raw food when complain staff say they sell loads off waffles so don’t tell me how to cook see pictures attached

If I could give this place 0 stars I would. The staff are so rude and not welcoming at all. The boss is arrogant and seems to have the opinion that all these people that give these bad reviews are wrong and they can go find better place lol. I tried creams today and can honestly say i wouldn't go there if they was giving out free food that's how bad it is. Just go down the road to moonlight. The atmosphere is so bad its depressing and the play area is dark and scary for the children. The owner doesn't smile doesn't say hello nothing just talks to people like rubbish and his staff are all the same. The red velvet cake was disgusting and the cookie dough was OK just OK. The owner replied and said I didn't pay for my kids to play I mean come on of course I paid the children ran in and he shouted me to pay £3 each and of course I paid immediately. Very unfriendly man and clearly can not take any criticism whatsoever to be lying on customers is next level. AVOID

This Place is amazing. They have a nice play area for kids to go and have fun however that’s paid. Only about £2. Food Wise I got the cookie dough. Nothing wrong with it to be honest. Nice and Tasty.

Very nice place… amazing service… recommend 🌺

Destroyed ,amazing food and customer service from faisa ,will be back thank you guys

Good place for taking kids for treat

First restaurant or cafe i have seen where they are charging for kids play area. Pathetic people. Mismanaged and all the staff are not welcoming. Ask you first about charges for play area that is also a ruined place. Then ask for your order.

I like this place, it's very beautiful, the hot chocolate is very good, a very pleasant but also beautiful atmosphere

If have two orders how do you say to cancel our order why should we lose our earning what a big joker

Amazing waffles , kudos to the chef girl who made it , front of the house , not much help

Terrible! The owner was extremely rude and was dehumanising us; referring to us as dirty and shouting at us infront the kids. His actions were so disgusting; he was treating us as animals; someone like this should not be running a shop. There was no professionalism at all as he gossiped to three separate people about us in our presence and was shouting at us on my little girls birthday with her friends. In addition he follwed my daughter and her friend into the toilet and gave the excuse of "hearing a door open. I thought this was just me until I saw almost all the reviews showcase his appaling behvaiour; wouldn't recommend at all.

Rubbish! Very rude and unprofessional customer service from the owner and the manager, Will not recommend this place at all. He was so rude and abusive to us as a grown up in the presence of our children which we find so so disgusting. He went to the extent of saying to us that we have the option of leaving after we have already made payment and the birthday girl and friends are already in a good mood. Anyways I have read through your review section and see a lot of people have experienced the same horrible behaviour and approach of the owner. Does not deserves any star review. Will totally not recommend once again👎

I recently visited Creams with my girlfriend and son. We ordered a waffle with ice cream, but to our disappointment, we found a hair in our dessert. When we informed the staff, they replaced the dessert but did not offer any apology for the incident. Additionally, the waffle itself was not up to standard it was tasteless, I felt I could make it better. It seems that the focus of Creams is more on the presentation rather than the quality of the food. This experience was quite interesting, but unfortunately, not in a positive way. I hope they improve both their food quality and customer service in the future. I will not come back.

Match was awsum and we enjoyed a lot

the food was great and the service was nice with thirst

Absolutely one of my favourite desert shop.travel from Ashton to come here for special desserts.Large selection and no waiting even the shop is busy .friendly staff .100% recommend if you have a sweet tooth.

Hot fudge cake came Cold. And item came frozen. The velvet cake was hard did not enjoy the food at all

Waffles were absolutely delicious and I've always had a fantastic experience with Basit’s service. Keep up the great work! 😄🧇

Delicious food very good servive by Ali and Basit and faisal

Matah was an absolute delight and his customer experience was on point. Will be back again soon, promote the guy!!!

When asking for extra straws one of the staff displayed a poor attitude when he rolled his eyes at me. Terrible customer service

The desserts were delivered on good time and the white chocolate cookie dough was good. The price was a bit over the top in order to add a scope of different ice cream but that is the only con I can point out. The tables and place was clean and hygienic too which is a big plus!

Ordered some desserts from here and I would not recommend this horrible place at all. I would avoid this place at all costs and don’t waste your time and money. The service is shocking and the staff are not friendly at all. The cakes are stale and not fresh. Would not ever go again !

If only I can give them a BIG FAT ZERO ! Their customer service is SHOCKING AND APPALLING ... No manners and respect for women and they DO NOT let you get a word in edge ways and when they do FINALLY let you speak they INTERRUPT and are HUFFING & PUFFING !!!

Trash service, why should I have to pay £1 for ice cream. It may not say on the product description that the ice cream does not come with the cookie dough but on Uber Eats it does say “Extra Soft Serve” portraying that it does come as standard. Whether I call him names or not, a businessperson shouldn’t swear to a customer. The phone handler doesn’t want to understand where I am coming from, clearly there is a understanding barrier. The person on the phone is a big fat baby who started crying when he couldn’t accept criticism 👶🏼

do not order from here. found a piece of hair in my Uber eats waffle, called creams and they told us to drive all the way there and then proceeded to say we had to pay for the waffle. Really bad service and never ordering from here again 🤮

Staff members were very aggressive and rude with bad attitude while ordering. The drinks were mostly water and hard didn’t have good flavour at al. The seating was picked by the staff which we could not pick where to sit.

It lovely to go there.. Nice place to met and greet Employee named Basit is lovely personality and a very good host….. 👍🏻👍🏻👍🏻💃 Always there to party again

Hey there! Here's a sample review for a dessert restaurant: "I recently visited here, and it was an absolute treat! The variety of desserts they offer is impressive. I tried their all dessert, and it was divine - rich, gooey, and perfectly indulgent. Basit is one of the staff members, the dessert restaurant I visited. He was incredibly friendly and helpful during my visit. Basit greeted us with a warm smile, took our order promptly, and made sure we had everything we needed throughout our time there. His attentive service truly enhanced the overall dining experience. I appreciate Basit's professionalism and positive attitude, making our visit even more enjoyable.

Got cake to takeaway , absolutely awful both carrot cake & apple pie stale , rock hard 😡 rang up to rell them & the guys attitude terrible ,

10/10 great service was my nieces birthday they was so lovely to sing for her and made sure we was all happy and enjoying the deserts was also really tasty loved it thank u

Staff is rude, the owner is not polite and the food is below average

If you're looking for a spot with fantastic food and service, look no further. Creams Caff Cheethamhil is the place to be.

Absolutely love this place! The crepes are light and fluffy, and the sundaes are sensational. Such a great spot for dessert lovers.

Super friendly and great service. Nice food, excellent weather. Thank you 👍👍

Just Amazing. The best desert place in cheetham hill. Cary on.

Love desserts kids love play area.

Creams Caff Cheethamhil never fails to impress with its divine desserts and cozy ambiance. Whether you're craving something warm and gooey or cool and refreshing, they have it all.

Thank you for always exceeding our expectations!

With its welcoming atmosphere and mouthwatering desserts, Creams Caff Cheethamhil is a must-visit for anyone with a sweet tooth. Their dedication to quality and customer satisfaction is unmatched.

With its delectable menu and impeccable service, Creams Caff Cheethamhil sets the bar high for dessert experiences. From fluffy crepes to heavenly milkshakes, each bite is a burst of flavor.

From their freshly made waffles to their mouthwatering sundaes, every bite is a delight. Friendly staff and a welcoming atmosphere make every visit a joy.

Good food and arrangements. Love to eat here. Must visit

Went in with a large group, whole place literally empty but told us it's against policy for us to sit on the large family table we could only use the booths so our group wud be split up. Policy is the booths havs to be full for us to use that table! Didn't cater for us so we had to leave. Bad attitude! Won't be going here ever.

I will never go again I hate the manager behaviour... My friend she shoes to play group and he was shout at us .. I love the food but I don't like the staff and manager behaviour

The taste is good but their behaviour the staff is so bad😑

Absolutely disgusting experience anyone could ever have. If I could give a -10 I absolutely would. Vile manager with zero manners and absolutely no respect. Very rude to both customers and his staff. I went with my friend and paid £3 for each child which was demanded in cash before we could even walk any further into the shop. About 5 minutes after we were seated a very rude rude man (the manager) came with a very bad attitude and started to point at my friend’s daughter and ask if she was with us. I asked him what the problem was and he said she immediately needs to get out of the play area and described her as a big person. Bear in mind the girl is only 9. How dare he speak about a child like that. He said he’d give us the £3 back. We wanted all of our children to play so we decided we cannot stay in this horrible place and asked for the rest of the money back as we weren’t even in there for 5 minutes and we can’t just let one of our kids watch all the others play without her. The disgusting rude man refused to refund us our money back and told me it’s not his problem. I told him of course it’s his problem he saw us walk right in and was very eager to take the money for the play area in cash and saw all of our children with us. Why didn’t he tell us she’s not allowed in the first place because we wouldn’t have gone in. Not only was he horrible he also upset the little girl with his vile attitude. I ABSOLUTELY DO NOT recommend this place to anyone. The most traumatic experience for not only us but the customers watching too. Not professional at all. Please if anyone can help me to report this to somewhere official I would be grateful.

Amazing service and friendly workers

Waffle hideous…but forget about the food…the ATTITUDE! He said he doesn’t want Asian customers in his shop because they stink of wee…unbelievable! He offered to refund and charged us again! Got back in the vehicle checked account and went back in..he said to his workers why did we let them eat here… 0 stars if could

Owner kept on saying he sold 230 waffles, erm well done? 230 non returning customers for feeding raw waffles. Literally called us Paki’s and apparently we complained because we couldn’t afford to get a waffle so we needed a freebie, professionalism? Out of the window ! Please avoid if not looking for disappointment :)

Visited yesterday with 3 of my Asian Friends and we have been told that we are not able to afford buying a waffle thats the reason why we complained about it? Owner literally called us Paki’s and beggars… felt abused but could not do or say much… please avoid if not looking to get bullied

Closing times need to be updated .as it says 1130 pm on website and I visited with my friends and we were told at 11 pm by a member of staff that they were closing .me and my friends were sat in with dessert and drinks at 1015 and we were rushed several times in a rude manner by a member of staff .Attitude of staff does need to change.very disappointed . Would not visit again.!

We were served by a young man called Ali, he was sweeter than the desserts in here. He reassured us with the food, drinks and desserts as well as making sure we sat on a table where we could charge our devices. Taking into consideration for lack of sugar in our diets and the weather (cold northern weather), he was able to recommend something that we all enjoyed and will be back again thanks to Ali.

Staff are very rude Bad service

Desserts were really nice, would highly reccomend

Absolutely Rubbish Bubble teas. They dont have a clue how to make it. Just put it on the menu without knowing how to make it - Avoid

The spiced apple hot pocket and the strawberry crepes were delicious 😋. Right temperature, warm and ice cream was iced. The mint tea and English tea were delicious 😋 warm yet not too hot to drink. Atmosphere was serene with music. Thank you Kamran and Ali for the good customer service. P.s. second time visiting.

The staff were very helpful but the managers/owners were unwelcoming and look down at us, they both we not wearing uniforms. I would often say lead by example but in creams case be grateful for your staff otherwise we would have walked out.

Salome was amazing! Great service and great food

amazing delicious desserts with a wide range of options suiting people with allergies and intolerances!

Visited here and was appalled at the female staff that served us. She was rude and no customer skills whatsoever. The dessert that was advertised was not what we got. We ordered a sticky toffee hot on a skillet, nothing like what is advertised, served on a plate. We also ordered a sundae, all the ice cream was soft and runny and had no brownie pieces. We asked for extra spoons and never got them. Will not be visiting again, such a let down.

Really nice and clean environment and a nice play area too. Nice customer service every time we have visited, we were served by Basit today who was very professional 👍

Amazing coffee great service by basit

Nice chilled place and very nice desserts

very rude and disgusting behaviour, they even don’t even know how to respect a customer. Not recommend at all……

Great place to relax and enjoy your dessert!

Basit was fabulous, took great care of us and food first class