Creams Cafe in Luton

Food perfect delivery driver very rude

Excellent Desserts and delivered quickly.

Hi , the spectaculos waffle was empty I want my money back I’m not satisfied

Best experience 👏 food was very nice and tasty

Very nice customer service and friendly staff ✌️

Ravindar and Avantika are very friendly. A 10/10 place overrall which i highly recommend.

Chocolate chip ice cream is my favourite creams ice cream. Along with that I tried brownie with ice cream.

We had such a wonderful experience at Creams today (01/05 around 1pm)! The lady who served us was absolutely amazing—so kind and genuinely lovely with my toddler, which made our visit even more special. It’s not always easy going out with little ones, but she made us feel so welcome and cared for. The desserts were, of course, delicious as always, but her kindness really stood out and made our day. Thank you for the great service we’ll definitely be back soon!

I ordered for home delivery at 6pm; delivery came 7.10pm with a wrong order.I Called creams while driver was here and spoke to manage who said he will place a new order to be delivered to us. Until 8:30 I still didn't receive my order. I called creams at 8:30 because I still haven't received my order. I spoke to manager again. He was so rude, saying, they are human beings, they made a mistake and they had to place another order and make another one for me!( As if it was a mistake!) I said I wanted compensation for it and he said he can't do anything the driver is on the way. and he hanged up the phone. So much not of a customer service, very disappointed as I used to like creams desert, but I am not sure I would order again. The driver arrived 15 mines later at 20:45, with very cold wafers and melted ice creams, it was awful! They definitely could have done better, manager is taking no responsibility of this - disappointed. They could just give an extra ice cream or milkshake for appology and I probably wouldn't be this upset. A waste of my £28 with a disappointed evening.

same as the other creams, staff always friendly

Our waffles were smaller almost hollow hardly any cake 4 small chunks before you use to get a slice..not worth the nearly £12 won’t get again

My order has never been delivered

Karak Coffee with cream and chocolate sprinkles..... INCREDIBLE

The management of luton branch is not cooperative.the store manager who look like a Pakistani doesn't know how to serve the customers.

its a very pretty looking dessert parlour, the food was lovely!

Wait too long but foods nice. Music too loud

the food was good but would be better if there was a plain apple crumble available

Delicious desserts. Nice lemon crepe, shame no ice cream is offered as an option with this like other crepes. Waffles delicious and so were the sundaes.

The cookie dough did not come in appropriate conditions. The chocolate was stuck to the lid, the cookie dough was all flat and squashed. The box it came in was the size of a pizza box and the cookie dough was a quarter size of it. I have taken a photo of it. Literally not able to eat the cookie doughs.

Food and drink really nice. It's worth the price. Excellent service from the girls. The dining area is very clean.

Delicious food, delivery guy was nice and on time. No complaints.

Food cold and inedible. Customer service nonexistent. Don’t waste your money.

Minimal toppings and quality of fruit not good! Standards have dropped a lot

ordered extra whipped cream and received spray cream. for so much money they can't even make proper whipped cream. shocking

Didn't deliver the whole order. Didn't apologise and instead thought acceptable to respond and tell me to place a 2nd order with another £6 charge so they could send it out. APPALLING service

Ravinder was a brilliant waitress. Smiling always and was attentive to our concerns. She swapped a hot drink that we wanted and she was pleasant the entire time. Bilal the manager was also very helpful. The place was clean and nice.

Cake was stale and hard and nachos were cold

Driver clearly didn’t read the note I left on the app to not ring buzzer as he did anyway. Not impressed

Great customer service by Aliza.

the atmosphere was peaceful and loved Aliza’s food service

Worst Kashmiri pink chai by ladies staff person so rude staff worst service and took 3.45 pounds by student and worst my pounds by giving worst tea it's was hot beverage but no taste no at all hot drink

Worst tea never comes here worst staff especially ladies Took full payment Waste my hard earn money

Creams is nestled in a prime location and is easily accessible. The inside is clean and spacious which provides a good sized seating area. The menu is vast and has a variety of desserts for all tastes and ages. The staff are friendly and helpful. We ordered the Strawberry and Banana Crepe with Salted Caramel Ice Cream and Fudge Cake with Vanilla Ice Cream. Both desserts were beautifully presented. I would have enjoyed the crepe more if it wasn’t completely soaked in chocolate sauce, which made the pancake soggy. However the Salted Caramel Ice Cream was a very tasty edition and cut through the sweetness of the chocolate. My friend didn’t think the Fudge Cake was anything special. Overall we didn’t have a bad experience. Would I go again? Yes but next time I shall try something less chocolatey!

The quality was very poor. Pancakes as thick as a sheet of paper. We are not satisfied

Went to cream’s cafe today and got a good customer service by ravinder kaur and all Staff highly recommend nice clean environment

Ravender is such an amazing and generous staff cheers to employing of her. Lovely service ❤️

It was great visit creams today. Everything is so delicious. I will definitely visit again

Best dessert shop in town! Friendly service and mouthwatering treats.

delicious food and, met with Zahid Hussain he is such a humble person

Highly recommend this place for both the food and the excellent customer service!

Incredible desserts, excellent service, and Zahid’s kindness made the visit unforgettable!

A must-visit for dessert lovers – delicious food and Zahid is a gem!

Fantastic flavors, lovely atmosphere, and Zahid is such a kind and humble host.

Great ambiance, top-notch desserts, and Zahid’s hospitality makes it even better!

Avantika was the young lady who served us Great service Lovely atmosphere

I recently visited Creams Café in Luton, and it was an absolute treat! From the moment I walked in, I was greeted by a vibrant, welcoming atmosphere with fun, modern décor that immediately made me feel at home. The menu is a dessert lover’s dream, filled with an impressive selection of waffles, crepes, sundaes, milkshakes, and more. I opted for their signature Nutella waffle, and it was heavenly – perfectly crispy on the outside and soft inside, generously topped with fresh fruit and just the right amount of Nutella. Their milkshakes are also a must-try – rich, creamy, and packed with flavor. The staff were friendly and attentive, making sure we had everything we needed throughout the visit. Despite being quite busy, the service was prompt, and the food arrived fresh and beautifully presented. Whether you’re looking for a casual spot to satisfy your sweet tooth or a place to hang out with friends over delicious desserts, Creams Café Luton is definitely worth a visit. I can’t wait to return and try more from their extensive menu!

Too good. The quantity was surprisingly alot. 👍

Boba so good really try I love it don’t you know how good it is like saying a question right? How good is the Boba there? Right? I had Boba on holiday right because I was in Spain so it’s really good at Spain. I go to tropical passion Boba, but I got the mango Boba here for delivery For dessert, it was really good. Need to try it. Other ice cream is so yummy, bye.

Went in here today, was happy with the service until I used the womans toilets, absolutely awful looked like they had never been cleaned broken toilet seat, filthy toilet brush, do not waste your money !

Amazing customer service they resolved my issue very fast!

To spend £10 on a waffle to then receive a near enough naked waffle is shocking. This place is so stingy and cheap with the toppings. So sad because it used to be good quality

Where is my order?? I did not receive my order!! I am very disappointed.. is unacceptable

And the driver wasn’t careful with my order

Driver kept passing me, I was outside waiting, even after phone calls. Late, dessert cold and broken.

There was man in the till serving us today (01/10/2024) at 22:45pm, he was so rude and arrogant. He made a mistake on taking the order. He missed an item when they bought in dinning. I wanted to clarify the missed item in the bill from him, by the time he was very rude to me and he didn’t reply properly. And the way he called my friend to pick the item was so arrogant and inappropriate to attend the customer in such manner. That’s truly disappointing. We were regular customer but I haven’t experienced this.

The quality of the crepes was so bad, it was cold and not cooked properly with barely any chocolate sauce. The staff members clearly don't know what they are doing and have not been trained properly. Robindar Kaur refused to get it changed for us and was shouting in my face. Absolutely disgusting attitude and low quality of customer service and food. Wouldn't recommend

that crepes is the saddest thisn I've seen this month.

Online order. Mixed up by delivery driver. He claimed it was Creams fault. The young lady who answered was useless I'm a customer I don't need to be told why the driver mixed up. I just wanted a resolution. She told me to reorder with something else and they could send it. Waited an hour for the wrong order to wait another hour for another one. Unhelpful, useless staff who need customer service training. The service industry is difficult but there are also a lot of other BETTER places to order your dessert.

Very good service, staff are very polite.

Very beautiful place , and that girl is so sweet when I get served by, lovely Day, everyday❤️❤️❤️

Horrible customer service. Doesn’t even serve on time. They don’t even serve the ice cream properly the portions are not even correct. The ice creams taste powdery and absolutely terrible. Absolutely appalling.

I revive it all throw it on a very crunchy crust. That’s not how a waffle supposed to be, not even close, it was disgusting. I want my refund on this.

We had a good time there. All members of cafe are very welcome and they have a good behaviour specially Ravender and Avantica.

Lovely delivery driver and food was amazing as always!

I love coming to creams I come everyday the staff are always amazing so friendly amazing deserts I feel comfortable at creams i would recommend creams to everyone

Ordered a hot pocket that was cold, not nice at all

It was not cooked properly the ice cream had no lid and it went all over my waffle

Spilt half the drink in the bag

Delicious ice cream and we were served by a very friendly staff member.

Nathan here, the food is amazing and the customer service is impressive, it's the main reason I continue to eat here along with the delectable consumables, the lighting and music is also great, they have a good selection.

Today, my son and I visited for the second time at 1400, and once again, I was thoroughly impressed by the outstanding service and welcoming atmosphere. The staff at this establishment consistently go above and beyond to ensure a delightful experience. Their friendliness and professionalism truly make a difference, creating an environment where you feel valued and appreciated from the moment you walk in. During both of my visits, I encountered nothing but exceptional customer service. The team's dedication to customer satisfaction is evident in every interaction, making each visit a memorable one. It's rare to find such a committed and enthusiastic group of individuals who genuinely care about their guests. Thank you to the wonderful staff for making each visit so enjoyable. I look forward to many more visits in the future!

Ranvi was very nice and respectful 10/10

I contacted creams after my order was marked as delivered and the items were not delivered to us. To then be informed they cannot help and to call Just Eat, looked for a contact number and not able to find one. If I could give zero for everything then I would have!!

I had the pleasure of being served by Ravinder during my recent visit, and I must say, she exemplifies top-notch customer service. Ravinder not only understands the vision and policies of the establishment but embodies them with grace and professionalism. Her commitment to hygiene and customer satisfaction is evident in every interaction. Ravinder's friendly demeanor and ability to engage in meaningful conversations while keeping the focus on the customer truly sets her apart. It's surprising she hasn't been considered for a management position yet, given her clear understanding of what it takes to deliver exceptional service. The food industry needs more dedicated and capable individuals like Ravinder. She's a true asset to the team!

Hi everyone…I have been to that place in Luton and I have been really pleased with the kindness and the will to satisfy the customer. Ice cream are good the menu is appealing so if you fancy a refreshing moment do not hesitate I enjoyed it !

The waffle is very cold and bot tasty

They have changed the policy for takeout. Desserts such as waffles and crepes no longer come with the complimentary scoop of soft serve. I even paid an extra £1 for an “extra scoop of soft serve”, which obviously wasn’t “extra” and it was the only scoop I received! Not to mention my cookie dough tasted like cardboard and the waffle was basically raw. The prices have also skyrocketed on Uber eats, paid a whopping £25 for two things. Will no longer be ordering from this establishment again. Quality has gone down severely 👎

Very friendly staff and tasty crepes 🥰. A good place to enjoy something sweet 👍

The food was well made and warm

Amazing food, amazing service havent been disappointed yet

It was nice at all. I had kinder beuno cookie dough. Likes at all...Will eager to taste again ❤️

presentation was awful. bad quality

Very good food and very nice staff

The Food was fantastic and delicious.. And for ambiance it's just lit... Love it.

Just wow, been there last week and it was amazing experience.

Quality was amazing and they served me too fast

I visited the place last week on Eid with my family, i can say that this was one of the great experiences I had during my trip. The food was delicious and the ambience was very good.

Very calm and nice environment with some delicious food had a wonderful time with my family over there yesterday we had crepes and vanilla ice cream , i would like to mention their sorbet ice creams mango and lemon cool ❤️❤️

Mouth watering food, big portion and nice customer service. Highly recommended 👌

The food is delicious, the ambiance was the bestest I've ever seen as well as the man with beard give the best service and he's a nice man...❤️

The food was excellent, the environment was amazing, the service was incredibly fast, and the guy with the beard was very friendly

MashAllah very nice Very good service Excellent

I actually went there and enjoyed a lot. The taste of the food was aweosome and naill biting. Service was excellent and the atmoshphere was cool and calm where any family can easily go and have the taste of their life.

"I recently visited cream cafe luton and was impressed by their delicious coffee and friendly service. The cafe has a warm and inviting atmosphere, perfect for relaxing with a book or catching up with friends. I tried their cake and it was absolutely delicious. The staff was friendly and attentive, making sure I had everything I needed. I highly recommend this cafe to anyone looking for a great cup of coffee and a relaxing atmosphere."

Food was delicious and environment was also very friendly.and that beard guy hai served us very well. Satisfied with the service

I recently visited the Creams Cafe Luton and i had a great and loving experience there with an amazing food and service.And i also recommend you guys the Creams Cafe if you are looking for the friendly environment and great food

Well served ice cream was soo yummmm

Fabulous Food Quality and services

I had an amazing experience at this cafe last weekend. The ambiance was good and the service was outstanding ,it was a fantastic experience from start to finish.

The food was excellent, the environment was amazing, the service was incredibly fast, and the guy with the beard was very friendly.