Creams Cafe in Luton

The quality was very poor. Pancakes as thick as a sheet of paper. We are not satisfied

Went to cream’s cafe today and got a good customer service by ravinder kaur and all Staff highly recommend nice clean environment

Ravender is such an amazing and generous staff cheers to employing of her. Lovely service ❤️

It was great visit creams today. Everything is so delicious. I will definitely visit again

Highly recommend this place for both the food and the excellent customer service!

delicious food and, met with Zahid Hussain he is such a humble person

Avantika was the young lady who served us Great service Lovely atmosphere

Incredible desserts, excellent service, and Zahid’s kindness made the visit unforgettable!

A must-visit for dessert lovers – delicious food and Zahid is a gem!

Best dessert shop in town! Friendly service and mouthwatering treats.

Fantastic flavors, lovely atmosphere, and Zahid is such a kind and humble host.

Great ambiance, top-notch desserts, and Zahid’s hospitality makes it even better!

I recently visited Creams Café in Luton, and it was an absolute treat! From the moment I walked in, I was greeted by a vibrant, welcoming atmosphere with fun, modern décor that immediately made me feel at home. The menu is a dessert lover’s dream, filled with an impressive selection of waffles, crepes, sundaes, milkshakes, and more. I opted for their signature Nutella waffle, and it was heavenly – perfectly crispy on the outside and soft inside, generously topped with fresh fruit and just the right amount of Nutella. Their milkshakes are also a must-try – rich, creamy, and packed with flavor. The staff were friendly and attentive, making sure we had everything we needed throughout the visit. Despite being quite busy, the service was prompt, and the food arrived fresh and beautifully presented. Whether you’re looking for a casual spot to satisfy your sweet tooth or a place to hang out with friends over delicious desserts, Creams Café Luton is definitely worth a visit. I can’t wait to return and try more from their extensive menu!

Boba so good really try I love it don’t you know how good it is like saying a question right? How good is the Boba there? Right? I had Boba on holiday right because I was in Spain so it’s really good at Spain. I go to tropical passion Boba, but I got the mango Boba here for delivery For dessert, it was really good. Need to try it. Other ice cream is so yummy, bye.

Amazing customer service they resolved my issue very fast!

Went in here today, was happy with the service until I used the womans toilets, absolutely awful looked like they had never been cleaned broken toilet seat, filthy toilet brush, do not waste your money !

To spend £10 on a waffle to then receive a near enough naked waffle is shocking. This place is so stingy and cheap with the toppings. So sad because it used to be good quality

Where is my order?? I did not receive my order!! I am very disappointed.. is unacceptable

And the driver wasn’t careful with my order

Driver kept passing me, I was outside waiting, even after phone calls. Late, dessert cold and broken.

There was man in the till serving us today (01/10/2024) at 22:45pm, he was so rude and arrogant. He made a mistake on taking the order. He missed an item when they bought in dinning. I wanted to clarify the missed item in the bill from him, by the time he was very rude to me and he didn’t reply properly. And the way he called my friend to pick the item was so arrogant and inappropriate to attend the customer in such manner. That’s truly disappointing. We were regular customer but I haven’t experienced this.

The quality of the crepes was so bad, it was cold and not cooked properly with barely any chocolate sauce. The staff members clearly don't know what they are doing and have not been trained properly. Robindar Kaur refused to get it changed for us and was shouting in my face. Absolutely disgusting attitude and low quality of customer service and food. Wouldn't recommend

that crepes is the saddest thisn I've seen this month.

Online order. Mixed up by delivery driver. He claimed it was Creams fault. The young lady who answered was useless I'm a customer I don't need to be told why the driver mixed up. I just wanted a resolution. She told me to reorder with something else and they could send it. Waited an hour for the wrong order to wait another hour for another one. Unhelpful, useless staff who need customer service training. The service industry is difficult but there are also a lot of other BETTER places to order your dessert.

Horrible customer service. Doesn’t even serve on time. They don’t even serve the ice cream properly the portions are not even correct. The ice creams taste powdery and absolutely terrible. Absolutely appalling.

Very good service, staff are very polite.

Very beautiful place , and that girl is so sweet when I get served by, lovely Day, everyday❤️❤️❤️

I revive it all throw it on a very crunchy crust. That’s not how a waffle supposed to be, not even close, it was disgusting. I want my refund on this.

We had a good time there. All members of cafe are very welcome and they have a good behaviour specially Ravender and Avantica.

Lovely delivery driver and food was amazing as always!

I love coming to creams I come everyday the staff are always amazing so friendly amazing deserts I feel comfortable at creams i would recommend creams to everyone

Ordered a hot pocket that was cold, not nice at all

It was not cooked properly the ice cream had no lid and it went all over my waffle

Spilt half the drink in the bag

Nathan here, the food is amazing and the customer service is impressive, it's the main reason I continue to eat here along with the delectable consumables, the lighting and music is also great, they have a good selection.

Delicious ice cream and we were served by a very friendly staff member.

Today, my son and I visited for the second time at 1400, and once again, I was thoroughly impressed by the outstanding service and welcoming atmosphere. The staff at this establishment consistently go above and beyond to ensure a delightful experience. Their friendliness and professionalism truly make a difference, creating an environment where you feel valued and appreciated from the moment you walk in. During both of my visits, I encountered nothing but exceptional customer service. The team's dedication to customer satisfaction is evident in every interaction, making each visit a memorable one. It's rare to find such a committed and enthusiastic group of individuals who genuinely care about their guests. Thank you to the wonderful staff for making each visit so enjoyable. I look forward to many more visits in the future!

Ranvi was very nice and respectful 10/10

I contacted creams after my order was marked as delivered and the items were not delivered to us. To then be informed they cannot help and to call Just Eat, looked for a contact number and not able to find one. If I could give zero for everything then I would have!!

I had the pleasure of being served by Ravinder during my recent visit, and I must say, she exemplifies top-notch customer service. Ravinder not only understands the vision and policies of the establishment but embodies them with grace and professionalism. Her commitment to hygiene and customer satisfaction is evident in every interaction. Ravinder's friendly demeanor and ability to engage in meaningful conversations while keeping the focus on the customer truly sets her apart. It's surprising she hasn't been considered for a management position yet, given her clear understanding of what it takes to deliver exceptional service. The food industry needs more dedicated and capable individuals like Ravinder. She's a true asset to the team!

Hi everyone…I have been to that place in Luton and I have been really pleased with the kindness and the will to satisfy the customer. Ice cream are good the menu is appealing so if you fancy a refreshing moment do not hesitate I enjoyed it !

The waffle is very cold and bot tasty

They have changed the policy for takeout. Desserts such as waffles and crepes no longer come with the complimentary scoop of soft serve. I even paid an extra £1 for an “extra scoop of soft serve”, which obviously wasn’t “extra” and it was the only scoop I received! Not to mention my cookie dough tasted like cardboard and the waffle was basically raw. The prices have also skyrocketed on Uber eats, paid a whopping £25 for two things. Will no longer be ordering from this establishment again. Quality has gone down severely 👎

Very friendly staff and tasty crepes 🥰. A good place to enjoy something sweet 👍

The food was well made and warm

Amazing food, amazing service havent been disappointed yet

It was nice at all. I had kinder beuno cookie dough. Likes at all...Will eager to taste again ❤️

presentation was awful. bad quality

Very good food and very nice staff

The food was excellent, the environment was amazing, the service was incredibly fast, and the guy with the beard was very friendly.

The Food was fantastic and delicious.. And for ambiance it's just lit... Love it.

Fabulous Food Quality and services

Well served ice cream was soo yummmm

I recently visited the Creams Cafe Luton and i had a great and loving experience there with an amazing food and service.And i also recommend you guys the Creams Cafe if you are looking for the friendly environment and great food

Food was delicious and environment was also very friendly.and that beard guy hai served us very well. Satisfied with the service

"I recently visited cream cafe luton and was impressed by their delicious coffee and friendly service. The cafe has a warm and inviting atmosphere, perfect for relaxing with a book or catching up with friends. I tried their cake and it was absolutely delicious. The staff was friendly and attentive, making sure I had everything I needed. I highly recommend this cafe to anyone looking for a great cup of coffee and a relaxing atmosphere."

I actually went there and enjoyed a lot. The taste of the food was aweosome and naill biting. Service was excellent and the atmoshphere was cool and calm where any family can easily go and have the taste of their life.

MashAllah very nice Very good service Excellent

The food was excellent, the environment was amazing, the service was incredibly fast, and the guy with the beard was very friendly

The food is delicious, the ambiance was the bestest I've ever seen as well as the man with beard give the best service and he's a nice man...❤️

Mouth watering food, big portion and nice customer service. Highly recommended 👌

Very calm and nice environment with some delicious food had a wonderful time with my family over there yesterday we had crepes and vanilla ice cream , i would like to mention their sorbet ice creams mango and lemon cool ❤️❤️

I visited the place last week on Eid with my family, i can say that this was one of the great experiences I had during my trip. The food was delicious and the ambience was very good.

Quality was amazing and they served me too fast

Just wow, been there last week and it was amazing experience.

I had an amazing experience at this cafe last weekend. The ambiance was good and the service was outstanding ,it was a fantastic experience from start to finish.

Cream Cafe Luton is a dessert lover's paradise with delicious treats and a cozy atmosphere. Special thanks to Mr. Zahid for his warm hospitality.A must-visit for all desert lovers.

Very nice place, engaging and friendly staff,probably one of the best desert shops in luton to must visit all thanks to the Mr. Zahid👍🏻

One of the best desert shop in luton well served and good taste if you're in town must visit as well as special thanks to Mr zahid

That guy made my waffle Perfectly and too with quick served thanks to him

Soo yummmy i love to go back again and well nicely done and served special thanks to that guy smiling face

Good service with a smile. Lots of sweet treats to choose from. Excellent

Got served by Aliza this this evening and I was very happy with the service she gave with a smile dessert was amazing and kids enjoyed its will definitely returned

they overcooked the cookie dough IN THE MICROWAVE and then refused to accept that it arrived nasty and hard and tried to blame it on the driver saying it went cold. it arrived warm and rock hard. manager was super rude. he tried to blame it on us for ordering late. how about you don't accept orders if you can't cook the food. disgusting customer service. Will be getting a refund and never buying from here again.

ordered using Uber eats and are very aware that this complaint is mainly aimed at them however I seriously think they should re think their carrier. Ordered 1 oreo THICK shake and said it would be 15 mins then he was 3 mins away and went further and further away ended up being an hour!! The shake was no longer a thick shake it was just milk. Strongly DO NOT recommend!! Creams you could have been a bit more helpful when we called you. Even though Uber eats was to blame it’s still your product we’ve chosen and it was just a milk not a Shake

Thier is a lady working in and she was rude with worst service ever. Food was alright and would prefer better service in such kind of places

I thought i order in a diffrent country. Ordered at 20:18 and delivered at 21:52

We sat down waited for someone to come over to hand menus or something they didn’t. After some waiting went over and reminded them we are seated and do we get menu which the young lady replied no that we have to come to counter and get menu ourselves. For a large place and with plenty staff I don’t get why do it this way? Once I opened menu the lady started rushing me for the order. Not happy.

The overall look of the cookie dough was a bit disappointing. It looked like it was just chucked on there and one didn't come with white chocolate sauce like it normally does in shop.

Food and atmosphere was really nice. But staff should improve their service.

The ice cream was missing, I also paid £5 extra for the soft ice cream and I did t get that to , it’s the 3rd time this happened

The staff can definitely improve on their service. The interior is beautiful but not attractive enough and was too dark. Prices were decent. Got myself a caramel frappe which wasn’t too good either. I wonder why they serve in takeaway cups for dine in. Will think about coming again 🤞

Expected delivery time keep changing. I waited an hour 15!from ordering till it was actually delivered. Got pocket wasn’t even hot

Very very disappointed… actually I ordered waffle and hot chocolate…it was the worst i had ever tasted..apart from taste the customer service was very bad on till..it was gang of girls who were very talkative and rude with their customers.. i rate zero out of ten .

We came at late night today wonder full experince. Ravindwr and salva did excellent job. Well done👏. Appreciated ravinder and salva.

I think all of you doing a great job. How you treat customer it’s incredible and food is so yummy. Moreover service and atmosphere is excellent.

Nice and friendly people. Having kind heart.

The food was so good. If you really want something good in deserts must visit this place. The staff is very kind and humble. Highly recommended!!!

The best part is the people working here. They are friendly!!!!

Nice and fresh food 😋 i like the service 👍🏻👍🏻

Very nice customer service im so happy.. Food is so tasty and fresh Staff is so friendly so helpfull really recommended im loving it..keep it up guys

Hy we are overseas people … coming with the family first time here and we’re going to place an order in the till we’re with the kids two three girls are in the till.. they didn’t talk with us properly they are so rude… apart from the this we’re eating and then they are still talking in front us in their own language their slang is punjabi and the girl they said don’t know which type of people are coming here… so the thing is that we’re very disappointed I’m also overseas and working in cafe but we behave with customers like family.. I don’t recommend to my colleagues to come on this cafe next time… It has been so rude…

Hy… I’m coming at this cafe for the first time to give treat to my friends coming from overseas .. But can’t explain the staff they are very arrogant.. they really don’t know how to talk with the customers they are so talkative and use their own pakistani and Punjabi languages and passing some comments and using full volume of Punjabi music… I didn’t recommend to anyone to come on next time thnq

My friends and I had a great time, and the treatment was very good from their employees, especially, Ravinder and Aliza. There very good girls I sends them appreciate.

I was with my friends there and the service was very good

Missing ingredients, small portions

Nice place to have waffles and shakes. The food is tasty and filling.

Had the worst experience The supervisor on 20/3/24 at 20:30 (name given was Ali) was incredibly rude and argumentative. Pathetic excuse for a supervisor. We ordered the nachos in addition to coffees and banoffee crepe and were served plasticky tasting cheese sauce and gone off guacamole. However upon pointing it out to the supervisor we were told it is what it is. He further went on and asked us to go to another place in the future. Absolutely disgraceful considering we had paid for all the food already. I hope he gets some training in customer service.

Have visited this place on several occasions and enjoyed but tonight’s experience 20/3/24 20.49 was so awful that I will no longer come to this place. We ordered nachos to share but were disappointed. The manager was very extremely rude and dismissive of our feedback. He outright refused to refund despite us not eating the nachos. He stated that “your standards are too high for this place go to another restaurant” He is no credit to the company and personally should be fired unless the company want to lose more customers. Either that or he needs training on good customer service . I had to choose 1 star but would have given zero.

they normally come with vanilla ice cream creams