Creams in Ealing

I ordered the choco crepe. It was really chocolaty which is nice but i would have liked to seen the crepe lol a bit messy but tasted fresh

The bubbles in my bubble tea were popped already and had no flavour whatsoever. the flavour of the drink is dull and not strong at all, what a waste of money. do not recommend at all.

Terrible crepe, too thick, tasteless. Coffee drinks not hot and poor quality. Staff didn't seem interested. Not a good experience, won't be returning

Amazing customer service, food came almost instantly and the taste was spectacular. The staff were very friendly and gave us some amazing recommendations

it was a mad ting; food was quick; employees very nice, the dessert was fresh and was 10/10 couldnt ask for any more

Absolute amazing time and amazing place came with family and workers are amazing the food was very delicious and came in time

Excellent Deserts! I highly recommend! Quick service! The deserts are very nice and recommended for a well deserved treat! Food came very quickly too - amazing staff in general.

food was really good. good hygiene, friendly employees very sweet to everyone presentation of food was amazing

I really enjoyed the food! It was great , the customer service was amazing. I recommend 100% Thanks!

Team was really great Food was excellent Excellent service Highly recommend to come here and visit!!

ordered five cookie dough! deserts are nice! the staff is really good! great atmosphere! loved the service!

I ordered cookie dough and waffle it was very nice service was rlly quick i liked it Highly recommend

The food was very nice and very quick service. Highly recommended. I ordered a milk chocolate cookie dough

I had the best experience at creams,the staff is was very helpful.The staff is very kind and appreciated

Came out with the crew ordered a beautiful strawberry and banana waffle and a 10/10 white cookie dough . I must say the service was sublime everyone was soo welcoming and kind. Our food was served swiftly but shout out to all the staff. You go creams Southall l!!!

DO NOT ORDER from this poor excuse of a company. Order never arrived via Ubereats, this has happened twice now. When contacting the manager at Creams (Raed) no apology or solution provided. Poor customer service. Would have left zero stars if it was possible!

Manager “Read” or “Ream” not sure because he was driving, so rude, didn’t apologise for an order that didn’t come, after waiting an hour. Just said you can try and order again. Couldn’t care less, like he was doing me a favour. “It left our shop, can’t do anything about it if it doesn’t arrive to you”. Can’t wait to meet this clown

I enjoy coming to creams in Southall, it’s always a lovely treat for my daughter and family. The desserts and waffles are always fresh, which is an important factor for me. Also, I appreciate the freshness of the strawberries. Extremely friendly service by Adam who...

Me and my Nan had some food, it was tasty and the staff that served us we nice, accommodating and pleasant. Nime was very good at his job.

Ordered a triple treat cookie dough lovely service and amazing staff really enjoyed my food it was 10/10

I ordered a sundae and it was 10/10 i’d highly recommend coming here with family and friends and with anyone who is looking for a good desert restaurant

I ordered a gelato kinda bueno I found it very nice I’d highly recommend to anyone even tho inflation has caused the ice cream to be a lot it’s still worth it thank you for having me !

Best decision we’ve ever made. Well worth missing mains for! Apple crumble pie was banging. Can’t go wrong with cookie dough and a delish strawberry crepe. Yummy in my tummy. Thank you Adam and the team!

The was really nice and the service was great, the food came quickly and we had a nice time. Thank you

Food and service was amazing as usual. Food was very fresh and have the best vanilla ice creams.’staff were really friendly.

Ordered red valevet cake with icecream and forrero roche milkshake, amazing desserts, amazing place to be with family and friends, very welcoming amazing service wiould recommend 100%

The dessert we ordered was very nice & the service was even better. I would definetly recommend to others.

10/10 loved it, had the perfect amount of chocolate sauce and lotus and service was great. Very fast too👍🏼👍🏼👍🏼

Today I had a great time at creams, it is always fun and enjoyable to be here! I must recommend this place !! The customer service is always on point ! Customers always receive the best here!! Coming here since 2009 !

This creams was very nice. Wonderful servers, make you feel supported and comfortable. Servers start wonderful chats with customers. Bubble Tea was very nice and tasty.

the host is extremely friendly and put everyone in a good mood and the desserts are really good as always

Wow, grateful to have came across this shop! My family and I enjoyed our desserts; each made to perfection and better than the first. The staff were friendly and welcoming! We will be back for sure!!

good customer service n food served hot. staff are very helpful, energetic n friendly. spent a lovely time, will definitely be coming again!

Delicious dessert and fantastic friendly team. We love coming to Creams as a family. My son is crazy about milk chocolate cookie dough.

Perfectly cooked waffles and Lovely milkshakes.ice creams have perfect texture and the milkshakes are surprisingly refreshing

Came with some friends to grab something sweet ... Got to say spoilt for choice ... The service was phenomenal, staff soo friendly and professional, food was served on time ... I have to recommend this Caffe to ALL!!!

We got seated straight away the staff were really nice and accommodating. Food came within minutes of of ordering. Would definitely recommend

Great service. Never been served that well! Thank you. Keep up the good work. Will be visiting more often!

Staff were lovely and always on hand to help, desserts were excellent. 10/10 would recommend to anyone looking for a good dessert shop

Very good service where all staff members are very generous and entertaining. 5 stars 🌟 👍🏻 Ordered an amazing bubble tea, highly recommended the passion fruit and mango bubble tea to all!

Was seated quickly and amazing service dessert came out with no faults definitely recommend. Server was friendly and made everyone feel welcome

Delicious deserts with very friendly and energetic staff. Would definitely be coming back if I am in the area.

Always amazing service and food. Ordered the Royale waffle along with a sundae and they didn’t disappoint!!!

Yummy ice creams, helpful and friendly service. Everyone was very happy with the service and their ice creams.

There was really fast service and the team members were really really nice and helpful. Made the experience so much better. The food was really good too.

I think the place is now under new management The owner is pretty rude in my view.... He might have been having a bad day but even you pay over the odds for an ice cream it's not much to expect a pleasant environment. The...

We came to a Pakistani Restaurant on Bond Street, Ealing. Desserts had to be Creams. We chose waffles and creapes with gelato. Amazing service and taste.

great food and great workers, the lovely worker who told me her name was rabia is very helpful and kind and i had a wonderful experience with her!!! would definitely come again!

Great service. Very kind servers. Great food. Nice place to have desserts with the family. Would recommend

Came here with family and the dessert was great and came on time and the server Adam was really friendly and attentive. Will come again.

Went for desert after eating out in one of the restaurants. Where to start, amazing icecreams, lots of options, spoilt for choice and friendly staff. Will be coming back again. Recommend to everyone.

We went for a takeaway at the Ealing branch at about 1130 after not being able to get any ice cream in Wembley at that time. Staff were super sweet and helpful, and the food and shakes were amazing. Thanks!

We ordered nutella crepe this was nice very light taste too and very berry sorbet this was raspberry strawberry iceream i really enjoyed this

Service is efficient, desserts yummy but for someone who visits regularly I was surprised they don’t offer tap water now. It’s obvious it’s a money making scam. You have to pay 2.50 for a small bottle. I was fobbed off by the waiter saying due...

Such lovely staff members, we only left because they were closing, 11/10 and will be back asap, thank you for being the highlight of our night!

After waiting an hour for a crepe and a waffle to be delivered, a freezing cold soggy crepe arrived. No waffle dessert. When I called the store to try and resolve missing item, I was told it was “put in the bag”. I explained it...

I went with family and we were asked to wait outside - no name taken ... the girl was just following instructions which the manager had given .., so the bald man who is the manager / owner comes along and has a go at...

I have been visiting this place for good few years. I am actually quite astonished that this place only managed to maintain only one thing consistently which is there poor customer service. From their manager to the person serving they lack basic service standards. When...

The branch manager was very rude They need to train staff and manager for good customer service They just want to take order and serve Not helpful at all

A big thank you to Abby and Ail, there was some sort of misunderstanding with the orders as they were incorrect. Ail and Abby great customer service as they were happy to serve me with the correct ordes

We were planning to go to a nearby Creams but apparently it was only at this branch that was open & it was closing soon so we decided to have a delivery. And my gracious good heavens deliveroo didn’t met our expectations. We should have...

I'm from Blackburn n was in London, thought I'd pop in for a treat with my husband.we got to the till n the assistant that was behind the counter adviced us to place the order by scanning the barcode on the table we did that.15mins...

Most of the time I go into creams it is always horrible customer service but this visit takes the biscuit! We went to the checkout and ordered a milkshake...Payed, and was told to wait by the doors for our order,We did so and after 15 minutes of waiting my boyfriend politely went up to a male staff member and explained that he had been waiting a long time, a women with blue hair interrupted and said in the chaviest and rudest manor “yeah it’s coming” my boyfriend then said “alright then” and walked back to where we was waiting, THEN a few more mins later you can hear her shouting at us across the restaurant “you know your milkshake is over there” THIS WAS CLEARLY DONE ON PURPOSE! Because they had seen where we was waiting...we didn’t get told that it was ready, we wasn’t approached, nothing! My boyfriend got his drink...in the end and told her that she needed to get some respect which understandably could have annoyed her however, her manners and rudeness towards him was unexplainable and should not be tolerated in your stores!

Came to have bday dessert with my friends was such a nice experience as it was a busy day...well deserved treat we all had a laugh and will go back. Great welcoming from staff and atmosphere was nice too

Despite a chaotic night of Southall traffic the queue was quick and efficient thanks to Ali who went outside in the rain to show everyone how they could save time by ordering whilst waiting using the menu on the creams website. However, my phone had run out of charge so I did not know what to order. But fortunately for me when at the till Alex went through the trouble of finding his phone to go to the website and find the menu so he could show it to me. SHOUT OUT TO THEM. TOP GUYS

Visited Edgware store, stood in the doorway where there was a sign to say wait here to be seated. Stood for 5 mins as a family of 5 with a disabled family member. No acknowledgement by staff who stood behind the counter some talking to eachother. Was hard to get anyone's attention so I walked in and asked if we could all come in. Stood until we were told to take a seat at a table which was turned over but was the only table available which was accessible for family member. It had a thick layer of dust on the table so even when the staff put the table upright and could see and feel the dust on hand they did not come back to clean the table. I spent another 10 mins trying to get a staff members attention so that the dust can be wiped down. We were told we can order using a qr code we were given. Tried on two separate phones and it were unable to place an order. We also saw one other couple leave as they were not able to successfully order. I went up to the counter and explained and was told they can't do anything if we can't order using our phones, the manager did not seem to care and just shrugged it off saying others have been able to order without a problem. Whilst I went to explain to my family and we were getting ready to leave another lady went up to speak to manager about not being able to order either. A waste of trip and time with abysmal service

Costumer service is non existence.The staff are very rude. Ordered 3 cookie dough and an ice cream the ice cream come first within minutes and the rest after 15/20 minWhen I asked for the ice cream to be put back in the fridge the waitress come back with it and told me that they are not allowed to do this because of covid 19 and also she could not change it and my only option is to eat a melted ice cream which I refused to do and it ended up in there kitchen bin

I LOVE CREAMS and I really enjoy their desserts. However, such poor service I had received from Creams Stratford. On 04/08/202, at 18:44, an employee named Florina served me at Stratford branch I asked for white chocolate kiss , but was told that the waffle machine was not working so I asked for it in a Crepe version with Nutella (similar to strawberry and banana). I trust the company expects their employees to know the menu inside out as it is the starting point to meet customers demand. However, when I received my order, I got a Chocolate Wonder (Milk and white); this was clearly the wrong order. I asked Florina why there's no bananas and strawberry slices to which she replied in an unnecessarily condescending, aggressive and uncalled for manner and started arguing with me instead of rectifying her own mistakes. I cannot believe she has the audacity to disrespect a customer with such an aggression. She told another employee to give banana and strawberries for 'free' when I had already paid for it implying that I was there to beg and as if she was the owner of the store. She degraded me and I was both shocked and disappointed to have been treated in this way. I was so upset that I could not get myself to eat hence I asked for refund. Creams should take the appropriate actions against Florina and kindly look into the behaviour by checking Stratford store CCTV camera for evidence to ensure that incident similar to this does not happen again in the future to any of your guests/loyal customers.I will not be visiting that branch again but the usually at other places their desserts are pretty good.

This is the best place to get cool down after hot curry on the Broadway. They sell nice deserts and I would recommend it. It's bit darker there and can do with little bit more lighting.

Everything was so tasty. My waiter Muhammad was really nice and kind. We did not have to wait for a long time and everything was so great. Mass genial!!!! Really great.!!!

Been there before and it's nice place have desserts Enjoyed the the good delicious dessert s with family. Recommend

Took my son and 2 of his friends to the Eastbourne branch Creams cafe Eastbourne for my sons 18th birthday. There were only 2 staff. There was a birthday party of 18 downstairs and 12 upstairs. The staff were lovely, doing their upmost to take orders, sit customers, cook and serve, see to takeaway food and clear tables. I was appalled by the amount of work they were expected to do. If I had a job that expected all of these duties to be undertaken by two staff I would be looking for a job elsewhere. ROSIE and Jordan were very keen and helpful. (Thanks to both of YOU) In order to try to relieve their workload, I cleared our table for THEM. It's a disgrace of the franchise to expect anyone to work in these conditions. Management need to sort out these issues or they'll have :-NO STAFF or CUSTOMERS. NO WORKERS or CUSTOMERS means NO FRANCHISE! I WILL BE PUTTING THIS IN WRITING TO HEAD OFFICE.

Always enjoyed whenever I've visited. Comparing to other creams the standard of quality is maintained I have no issues or complaints to make. Is on the pricy side but expected I guess

Ordered a couple of desserts to our house, which is LITERALLY two minutes from the shop. The delivery took over an hour, the driver was unable to find our house despite repeated attempts on our part to direct him and then he just cancelled without any warning. We were unable to sort this issue at all as it was right before their closing time and they would not accept phone calls. Waited over an hour for the desserts and never got them in the end!! Will NOT be ordering again !!

Nice ice creams and desserts Decent staff and wait is not long. Price is okish. Will come again and try more stuff

The worst service made the order 50 minutes late no apologies. When speaking to the manager he clicked his fingers and was violent and rude. Absolutely abysmal in all fields. I would highly reccomend not to use any creams franchise as by the sounds it's a common theme of lack of service.

Our children have been there so many times and they always kept saying we should go. So we took couple of friends and we were not disappointed with the quality and the choice of dessert they had on offer. I enjoyed my crepe with chocolate strawberries and ice cream and the latte was good too. The price is standard for London prices, however the service is slow and the place needs some cleaning. If you are looking for a romantic place to sit and enjoy then this is not for you! I would go back there again just to try more desserts.

Visited today with my siblings and baby niece. A white European female with black hair and tattoos on the back of her neck serving behind the counter spoke to my sister rudely on two occasions. The second occasion she told my sister I don’t get paid to open doors when asked if she could open the toilet door for my baby niece to use. When confronted about her rudeness she proceeded to swear at myself and my sister and told us to ‘ F off and leave’ as we hadn’t paid service charge on our bill. On top of all of this she was confrontational to a point it felt like she was going to actually come around and hit one of us. I am so disgusted and shocked at the way we were treated and the managers resolve was ‘he would deal with her’

It's good ice cream and family frendly restaurant. It's nice and will come again for awesome ice creams and shakes.

It’s a shame because the desserts there are decent but I’ve never come across such a rude member of staff. Poor customer service, no manners & apparently she’s an assistant manager. It seems other customers have felt the same way about her. Perhaps creams should give her more training in interpersonal skills!

Walked into the ORPINGTON branch for 2 drinks and I picked my own straw and the lady gave me a funny look so I said “oh it’s ok I’ve got one” to which she replied do what you like, I said that’s a bit rude and she said don’t come back

Some of the desserts were not as tasty as they could have been but my family enjoyed and the strawberry milkshake was blended good.

Ordered deliveroo....the driver said they gave the milkshakes on the side in the bag which has obviously ruined all of the food and no milkshake left!! Called up and she said she doesn't understand how we would want it served any other way...I said maybe in a cup holder and not over my food and she said theres nothing she can do. Will never order from here again, there is just milkshake and chocolate over my white flat!!!

This parlor didnt fail to amaze me! The place had the best displays!! The presentation and service was quite fast. Phenomenal. Recommended for visit

I went creams gants hill , price for take away is more higher then price for eating, and scoop pf ice. Cream is 3.85

• Once again, for the third time in seven months we've been told that there are still no vegan options on sale, despite now advertising a small vegan menu

Me and my niece were drinking our milkshake that we purchased when we saw the owner of the dessert parlour touching one of the employees inappropriately, she looked very uncomfortable and intimidated. All of the staff looked very nervous around him. We found this very concerning as they should not feel like this at their very own job. We hope this review has been helpful.

My wife and daughter wanted a dessert here, it was very busy, with a large menu.

Went to eat at creams with the family. We always come to creams in southall. The service is really good here the quality of the desserts is amazing presentation is really nice as well. Only thing that lets this place down is that some of the staff are quiet moody and miserable which does put your mood off a little bit because your here to enjoy a nice family outing and then you get a moody staff member that makes your mood go down to. I get it its busy maybe people are annoying them but at the end of the day customer service is always supposed to be on point smiling, happy, being polite. If your going to be moody and serve customers they will be put off with you too.

Not bad They have a variety of desserts You can sit in or takeaway Pancakes and milkshakes are nice can't complain Parking is the only problem This place gets busy on weekends and bank hols

Best Location, with best options of Desserts, Cakes, Ice Creams. even you can try the Juices of them, all are very Fresh

What a place. We visited with friends whilst in Ealing. We were blown away by the choices on the menu having never seen anything like this before. We shared a large kinder Milkshake which was amazing. The waffles and sundaes looked incredible. We can’t wait for our next trip down to London.

Absolutely love this place it’s always a great treat when ur visiting and foods excellent quality and very well decorated if ur with ur kids or friends it’s a great place to go to

Great desserts, sundaes, pancakes, cakes and ice cream...lots of seating, but can get busy on weekends....prices are ok too

They have a culture of selling poor customer service and headoffice is encouraging them to promote ripping off customer and not provide customer satisfaction.I think they only are intrested in there share from bill customer pay and thats it.

Hi there, Today first time I went southall Creams Gelato .. I have seeen the rude Staff the lady called ANGIE 17:30pm 6April ... she was soo rude I asked her very nicely We need a table for two people .. my friend said she wants to sit downstairs because they got sitting downstairs aswelll ... but the same lady refused us to sit there .. and telling us we can't sit there .. just after 2mins I saw She allowed one couples to sit downstairs How ridiculous is that .. I really couldn't understand why she was behaving us like that .. I don't want to disrespected her infront customers.. I used to work Creams myself Aswell So I know very well how customers got treated .. So tell your lazy staff clean the toilet nicely and keep toilet paper always And be nice with Customers .. if she had a bad day She needs go home not to take piss out on customers.. Creams sorry so say But you need to train your staff more ... I Never ever go there Just because of this Lady ANGIE Thankkksssss you are the first Creams Branch In

enjoyed the ice creams and waffels little expensive but good. waitong time vould be long. recommended

Hello ladies and gent boys and girls of all ages. Have you seen the newest craze from creams Southall. The bubble pop waffle for only £7.95 Not bad on price but my god was it lush.

3rd time visiting southall creams, last time was 3 yrs ago and I must say it has dropped in standards. The deco is falling apart and doesn’t give a welcoming atmosphere. Their manager is very friendly and helpful and is probably why I would give 2 and not 1 star. We ordered 3 desserts and 2 out of 3 could not be finished due to poor quality and undercooked batter. Needs a lot of improvement but I guess with the amount of people visiting they won’t bother.

Well spend evening and it was my bday evening so my hubby took me there and we had some delicious drinks and cakes. We always love to visit again except the fact that its too much calories.😊