Costa Coffee in Ealing

I have removed my review because both parties have reconciliated.

This Costa is a joke , I asked for a cookie dough oak milk and seriously she did not understand me ! Very frustrating after a few minutes and the lady behind me could not even believe it ! 5 minutes later I finally get it. The barcode machine wasn’t working properly like last week! Bang goes my points ….. the service is extremely poor

Nice staff nice menu hygienic environment I would suggest local people of ealing to vist this beautiful place...

Very nice service costa coffee ealing branch... I live in neighbourhood of this branch I worked in laptop ... service was superb even barristas who served was very good.... their behaviour , their coordination with clients was outstanding.... I suggest every one to go in west ealing costa coffee living in ealing.... nice security ... bcz local barbers in this area have dispute with other local barbers and some university students and barbers have also criminal cases so nice security..... patrolling of corps in case of avoid of any misreption due to these disputes ... otherwise nice place to visit..... I personally suggest families can come no worries......

The service of the Costa staff is fantastic. From Rasheed Baluch🌹❤️

I've ordered a Black americano and it was nicely made as always! Nice staff, quick service.

Good customer service and great food and drinks

I met rude customer service yesterday in West Ealing they were chating each other with another language and laughing when I'm waiting 20min my hot chocolate. they make my hot chocolate but they didn’t give me after 20min she give me it was cold no apologies nothing it was the First time I meet bad customer service in my retired life..

When we went it was empty but suddenly it started to pack up. Staff really nice humble attentive and quick service.

Nice atmosphere, friendly staff, recommended for a quick meal.

This particular branch has employed rude staff that are judgemental , irrational and poorly trained bullying a mother and child and calling the police on autistic a child and degrading/humiliating his mother is disgusting and needs serious investigating . Staff that behave in such a way should not be employed elsehwere.

Coffe was cold , I told them to change it they didn't.

My Latte order came with broken cups. Everything spilled at the bottom of the paper cups. I am extremely disatisfied

Do NOT go here. They kicked out a mother because her child was autistic. Shame shame shame on Costa!

It's the worse Costa my sister and nephew got abused by two staff because my nephew was bit loud even my sister apologise for the noise and it was polish lady and Indian guy so rude and impolite brand my nephew as naughty child and my sister keep reminding them about his special needs but refused to care or have any empathy not only that they called police on her my sister was left intimidated and horrified.there is no adjustment made for my special need nephew this would count as discrimination under the Equality Act.

Terrible establishment. Kicked a fanily out because a child was stimming, massively breaking the disability act. Will never step foot in the place again.

Absolutely shocking customer service ! I have been coming to to cafe for longtime due to work calls and meeting , but what I had witness today was complete shock , a mother and her son ( I think her son may have had additional needs prob age 3 max ) was escorted by police because the store manager had banned the mother and son due to disruptive behave ! He’s 3! I could hear the mother explain to the police her son is only 3 why would they call the police . The poor lady looked so shocked and embarrassed! I am very disappointed with the store Manger Alexander for such bad action towards this family it was very uncalled for ! Will defo not b returning there again ! Disgraceful behaviour , a person with disability has the right to be respected! Stay away !!!!!

So brilliant to have seen a rapid improvement. Wonderful service, please clean, staff friendly, large restaurant/ cafee shop beautifully decorated. Please see the pictures. Toilets large, clean. Well done, if I may say so !!

Ordered before uni and it got here fast thanks guys

Clean and nice. Some tables was not. But they was a bit busy today

On entering the store the barista shouted at me to close the door and then I had to repeat my order to three different staff. How many costa coffee Baristas does it take to pack and charge for a croissant? Apparently three.

Comfortable and spacious, friendly staff, a little unexpected for west Ealing.

Very good good place have hot drinks and staff there all great to serve to the costumer

Staff is really nice and friendly , always can give good advise about their product

My order was last also my order was left outside my front door on my mat AND THE DELIVERY DRIVER DID NOT EVEN ring my intercom,ring my doorbell or even knocked I had no idea that my order was even there or even delivered a neighbour had to knock to let me know my order with there I found it outrageous and disgusting how the way my food was left.

Superb coffee superbly served by the ever cheerful manageress in Shenfield.

Annoying trying to go to toilet and having to remember a code

Very good coffee and food but very busy.

The best costa staff in west ealing and the best cortado

Very good service with smiling face and they are very helpful and friendly (Rishabh)

Staff is efficient, professional and smiling. I'am encouraged to come back over and over.

Very friendly and helpful staff. A pity it's open for such shortened hours at present.

The service at the West Ealing Costa branch is so much better than other branches. I really enjoyed visiting Costa today 😊 the staff was much much better than last week. Thank 😊 you for the 👍 service

Perfect location for coffee. Staff are very polite & helpful towards customers. Wheelchair accessible. Baby changing & toilet facilities available, need to ask code with staff for usage C106Z

Costa you’ve really let me down. I jumped up to get ready and get to your West Ealing store before 7pm (as noted online as your closing time) to arrive at 5pm and be told everything is switched off!! This was the most infuriating experience to date 2022. Sort your selves out of I’ll be migrating to #starbucks #costa #wasteofspace #dontbother

I didn’t get my second cheese tootsie

First time in this Costa place in West Ealing and the service was spot on.

I am a regular costumer, but this Costa made me upset. I asked for the toilet code and they gave me a wrong code. I went back and asked one of the staff and she refused to tell me, and she then walking and open the toilet door for me . Hello Costa I have bought 2 coffee that day and I wasn’t there only for pee.!!!

I love this costa, it’s nice cozy and clean, very polite, nice and efficient waiters, usually have place to seat and it’s not too loud, what else you can ask for?

WiFi, friendly, hardworking staff and reliably well made drinks. But It's very limited in providing main sockets for charging; it only has four when it's able to seat approximately 60 people. That is poor by anybody's book.

Nice one to have a quick stop. Grab a coffee or a cold drink and carry on. Nice staff.

Nice cafe but some of the staff are very rude and disrespectful

Great coffee, nice delivery man. What more can one ask for?!

Lid opened on Americano. Half coffee spilled all over bag and front garden. Restaurant blames driver. Driver blames restaurant. It shouldn't be so complicated to have a drink delivered without spillage - especially with mark up and service charges that are applied to these orders.

Good delivery time but useless if the drink has spilt everywhere and can’t consume, happens every time from Costa Coffee

Coffee ( well thats what I asked for) tasted terrible bitter and honestly tasted like they had scrapped the bottom of used tray. This is not just this store various costas over the years in Hammersmith, Ealing, and Kensington,and used to get a nice coffee Think it's time to change coffee supplier's.

The place was clean but the coffee was not hot.

Costa coffee. Does what you are used to. So no surprises, good or bad.

Nice place but a bit too packed

Very busy branch at Ealing hence great service. I have been there few times and always gave exactly what I ordered. Will visit again and also recommend

Delicious coffee and friendly staff 🥰😎🤩

Really disappointed with the coffee. The company has changed their plant milks from Alpro barista to an extremely CHEAP VERSION, which tastes disgusting and loaded with sugar and all the other bad stuff. Was a lover of Soya Latte, i have stopped visiting Costa, i am sure there are a lot of people who gave noticed the cheaper variety. Important point to add regarding this Ealing Broadway branch is that they never fill your cup often 3,/4 filled only or sometimes less then 3/4 another way to cheat their customers, when one pays £2.95 for a coffee one eould expect to receive a full cup. Would the company like if the customers decide to pay less, because they are not getting what they pay for. This has been happening for years at this branch, at times i have taken a takeaway only to realize afterwards my cup was half full. This chesp tactic must be stopped by this particular franchise. I have often complained others have to but we get fobbed off by rude staff.

The coffee here is consistently very good and it is simply down to the baristas. They simply nail it each time. On my way to work this is my must go coffee stop for my favourite caramel Cortado. Well done to all the staff who are so welcoming too.

Delivery driver very friendly and helpful

Really nice place good location.... shame it led down by moody staff specially the doughier one I think is the store manager I'm sorry I have to say she's disgusting she need to smile more and maybe wash her shirts

Always good for a Saturday morning catch-up.

5 stars! Good coffee, quick service & low prices.

Every time I order the caramel cortado you don’t add caramel .

Whenever I ordered drinks through Just eat , delivery drivers ends up spilling the drink . Once order was still with the driver , drink was dripping through the bag . I hope they could come up with better packaging or use different mechanism of transport to avoid this .

Nice coffee in best ambient place

It was fine. I went a bit late and probably the staff who helped me was tired. Still helpful when I returned to ask if she could add some hot water in my hot chocolate. The place looked tidy.

Great coffee used you my free coffee points

Disgusting service. Staff are always miserable and rude. They look like they hate the job and do not enjoy serving customers. They never smile

Good morning Igo to costa in west ealing There is a work called Danielle And I was a lot of rude and also coffee not like two days ago And the last week, my friends and I came, the coffee was different from the order, the tables were dirty,If I go to any Costa and make a mistake, the workers are sorry The problem is not when you skip the problem when you insist on a mistake and it is rude with the customers Thanks

Great staff team, very professional and welcoming

Good coffe nice staff clean organized

Just like any other Costa. Could maybe do with re-decorating.

The staff and menu is great but if your going to do some work don’t bother unless you have your own data. They have two internet connections and only allow customers to use the one that has no internet connection. Save your time money & effort stay at home. Unless you fancy a coffee it’s not worth it especially if you’ve got deadlines.

Hot food, lovely cold drink and great service from the delivery driver 👍

Drink was spilled by the driver

The toastie was certainly NOT a proper costa toastie. The quality was poor. On top the who toastie was overcooked and solid hard. Extremely dissatisfied

It has Good coffee and a few new drinks for the festive season. It has good food too. And the service is brilliant.

I've been a regular customer for a year.

Nice place with seating, and love the strong coffee and new blend americano, staff was smiley , so that always helps, and place is clean, if i'm around the area again will def go back.

Staff were laughing about what I called one of the drinks and we stood for at least 2 minutes while I tried to figure out what they call it (I used a pretty generic and obvious name), thought it was a bit weird they found it funny instead of being helpful. Not a particularly clean place either.

Great staff, service and coffee.

Friendly staff, good service and a lovely atmosphere

Costa like any other Costa, good

Lovely place with nice service. Unfortunately, there are no vegan panini, sandwiches or cakes in this particular store. For the past 7 days the only time I found anything I could eat was Monday and it was a vegan ham sandwich, which didn't look appealing, so I ended up getting a Latte.

Always smiling and nice people working there. No fuss and simple way to have your coffee there.

Fantastic service. Thanks to all the staff.

Newly refurbished, now a nice place to sit and enjoy yiur coffee

I was discriminated against, will see if this would be addressed or not

I had my breakfast here and it was nice.

Nutty granola back on, cavernous place, attentative staff obsessive table clearing.

They have changed the Interior inside costa west Ealing. Looks better. Nice ope space and feels very homie! Also was warm and always busy. Has a nice selection of coffees and food and desserts. Lovely staff always friend and always clean. The only down side is the toilets can be cleaner. Very spacious and comfortable!

Very friendly and good service.

One of the best located Costa outlet right at the corner of one of the entrances of The Broadway Shopping Mall. The service is great with quality product in spite of the crowd that throng to this Coffee Shop.

Friendly staff. Coffee not the best. toilet facilities could be better.

The staff were very helpful and fast as well

The WORST Costa I have ever been too. I was given a cold latte, when I went complain it's cold the Costa employee said in a rude tone it's not cold. Instead of making me a fresh coffee she just heated up my latte in the cup. I only have one coffee daily and really look forward to it. Thank you Costa Hanwell for ruining it for me.

Very consistent service managed by very hard working and welcoming staff

I went to Costa coffee w13 very nice coffee and food open till 8pm highly recommend by me top Google guide for west London area

Staff are friendly enough , the place was very undidy and wash room was filthy

Amazing food and excellent service...

Just been to the one in Greenford for a coffee experience. Always pleases; never fails👍

Ok nice staffs but not enough high chair for baby. Last time go no have high chair for baby just one before have alot now less.

As always great service at Costa West Ealing

Standard chain but excellent service.

The management team are passionate about delivering great customer service. Pro’s - Lovely atmosphere Community environment Coffee better here then other store’s I’m sure it’s because of the person making the coffee and not down to the machine. Cons Public use the space to complete personal work and not buy coffee , this can be annoying as the plug sockets are in use and the tables are taken up for hours. The store should keep an eye on people taking advantage of free WiFi access and free electricity. The store is very busy, the team need to get quicker at cleaning the tables.