Creams in Hertsmere

Is this even a Starbucks? Not a smile....Warmth interaction or even a Starbucks looking shop. Shop looks actually empty. Like an office seating area. 0 Starbucks feeling and atmosphere. Except for the merchandising wall. Staff: I swear I didn't see anyone smiling. Everyone bland or chattering away. Only one serving. I can see other people here have shared the same experience as me. I suppose the managers, took one of biggest high up tables and were doing their paperwork there, which I personally found not very pleasant whatsoever and unprofessional. She also looked at me with the weirdest rude face. This is a very busy area, with loads of take away and drive thru requests, I get it. However, if you want to call yourselves Starbucks, I advise you to have more training, more research and even go to a proper Starbucks to see how the customer service is. Complaint is going to the head office.

I decided to give Toulouse a second chance when I returned last week, as my previous experience hadn’t been great — and I’m so glad I did. The quality of the food has improved significantly, and the coffee was exceptional. I also noticed that the cleanliness had improved a lot since my last visit, when it had been a bit off-putting. This time, everything felt well-kept and welcoming. The staff were pleasant, and the overall atmosphere made it a great spot for lunch. I’m genuinely pleased I gave it another try!

Decent Sunday lunch though a little more expensive than average. Good size portion for the kids meal. Parking at the front and on the side. Good service. Had a back garden and kids play equipment - climbing frame, slide and swings. Few non-alcoholic options

Visited here this weekend, for the first time. Cute place, with a cycle theme going on. As a vegan, I was excited to see a handful of breakfast / brunch items on the menu. I had the vegan breakfast and my friend had the avocado wrap - both were great. Friendly service and fair pricing. Definitely coming back.

Great pub and good food. Nice outdoor area