Craft Burger South Shields in South Tyneside

Jem of a restaurant on Ocean Road South Shields. The staff are absolutely brilliant we were welcomed by Tia, Zaydan, who quickly took our order. The food was prepared really fast, and came to the table piping hot. We opted for a all in meal for two deal, that was well presented. We definitely will be back.

Amazing food freinds loved it would definetely come here reccomend the broski burger with kebab on it’s amazing 100% reccomend

Brilliant ice cream rolls. I would recommend going.

Placed an order at 21:17 on Saturday night and the order didn't arrive until 23:10 as it was after the closing time I assumed I wasn't going to receive it so went to bed! Once the order came, the driver seemed unfazed and unaware of the delay. The ice cream pots were melted, cheesecake cake was a mess and the cornflake tart was dry & bland. Only decent thing from the order was the waffles. Not the greatest and won't be ordering again from here.

I ordered a milkshake and crepe. The milkshake was okay, but the crepe was disgusting, and the chocolate on top was not fresh! I do not recommend it to anybody. I asked for a Nutella topping, but it’s not Nutella. It tastes “like a fake Nutella."

Quantity and quantity not same every time you order .sometime spicy sometimes not spicy. Sometimes portion big sometimes small .and taste not same every time you order. Overall poor quality.

Taken £40 from us and order has never arrived. Rang the shop 3 times to be told it’s left the shop, ordered over 3 hours ago. Now refusing to answer the phone and closes in 10 mins. Joke of a company.

if you order on just eat its LATE AND IT NOT ALL YOU ORDER WE GOTY ONE THY MIST OF THE MILK SHAKS AND THEN WRNAG AND THEN THY WERE SHUT !!!!!!!!!!!!!!!

Ordered through Just Eat. Food was over 45 minutes late so called the restaurant to be told they’re not Cream Curls, they’re Smashed Burger and it’s nothing to do with them. However, they did check the order (not sure how as it’s “nothing to do with them” and it was on its way). There is something not right about this establishment, I’d give them a miss in the future.

Most disgusting service ever I’ve order some dessert for my self and parter to enjoy this weekend; I’ve waited for about two hours and it never came when I checked my app it said food was on it way but then this place was closed so I rang them and they go we didn’t get your order when I received proof that the money was taken from my bank account¡ and the most rudest Indian guy kept saying I have nothing to do.. if owner seen this complaint pls change your staff honestly disgusting and just ruined my weekend night

Placed an order on deliveroo after 1 1/2 hrs of waiting contacted the shop to be told it was with the driver and I’m still waiting 3hrs later definitely won’t be ordering again.

1 Star Rating is too good. Ordered plain waffle with pineapple. When our order arrived it was cold. Specifically ordered a plain waffle but it was covered with milk chocolate and white chocolate sauce which I couldn’t eat. The pineapple chunks were disgusting. Only tried one. They tasted off and smelt of alcohol. Wouldn’t recommend this place.

Customer service is terrible and delivery took nearly 90minutes. We live a 1 minute drive away so not sure how they have managed that. Food is average.

Absolutely amazing ! Defo recommended

Me and my partner went in for food last night the food fresh and delicious staff was so helpful and friendly, nothing was to much trouble, will definitely visit again. Definitely recommend. 👍👍

We have done here my daughter 10th birthday party . Food was really nice and affordable.

Fantastic place, food is of a high standard and at a great price. The staff are friendly will come back again

We ordered the “Guilty Pleasure Waffle” and the “Guilty Pleasure Cookie Dough” and it was amazing, we even decided to order the spicy chicken bites with chipotle sauce and we enjoyed it.

Crepe was raw and it was rock solid. Proper kitchen knife couldn’t even cut through it properly. Ice cream was the only good thing. Don’t recommend

We placed an order of two of their “Wow that’s hot” burger and it was above our expectations. It was really nice and spicy!

Lovely food and welcoming staff,first time we’ve been here but would recommend this place for anyone

Fab place nice and clean. Friendly staff and yummy deserts.

Excellent service and place to eat

Unbelievable cake and waffles milkshakes too 👌💯

Took my daughter n it was amazing love the food service waS 10 out of 10 will be going back

Hit or miss... Sometimes you come and you get exactly what you ask for and the service is, lets say acceptable. And sometimes you ask for reeces pieces and get something totally different entirely and when you question why, they basically say 'tough s**t', and don't refund the order. Place is disgusting as well; lets be honest, 90% of their custom is young kids and it shows. Menus are dirty and obviously rarely get wiped down, tables are always sticky although lately they have seemed to improve the seating arrangements and cleanliness. Straight up refuse to order from them via Justeat as they take a little over 4 hours to delivery your sweety bait and its not even what you asked for.

Amazing staff and food was beautiful

Ordered through deliverroo and nothing came full on scam to order online spent £17 for nothing to arrive full on ignoring all my calls wont give refund

Love Cream Curls! ❤️💜🖤 Best milkshake I've had in ages - was delighted to see coconut flavouring on the shelf (which is my current obsession..) so the lady behind the counter kindly made me a coconut flavoured milkshake, and it was awesome! 💯 💯 Was also delighted that my daughter and our puppy (who'd been waiting outside) were allowed in to sit at the front of the shop, and Muffin enjoyed a lovely small tub of Cream Curls vanilla ice cream🍦while my daughter and I had our milkshakes - yum! 😋 It was even more appreciated as the lady was clearly a little bit nervous of dogs bless her, so how nice that she let her in! 🙏 I wholeheartedly recommend this lovely place - it's great! 😘 Xx ⭐️⭐️⭐️⭐️⭐️

Customer service wasn’t too bad but could’ve been better, me and my partner got our order after the other people even though we where first ones to come in and order, hot chocolate was absolutely delicious I wish they had it with marshmallows though, I ordered a cheesy dog with ketchup and mustard thinking I’d have a drizzle of ketchup and mustard and cheese sauce and instead got a hotdog in a baguette COVERED in just cheese sauce, quite disappointed but I have hope and will come again to try new things as the menu seemed promising.

Absolutely harrowing experience. My wife has nightmares thinking of the ice cream rolls, which make her wake up in cold sweats (no pun intended, though this is perhaps a key ingredient in this d****u.) My son got amnesia after one bite of the waffles, and they tried to recruit him on staff. I'm not entirely sure, but I think they may have been contracted by the devil (happens a lot in the area) if you visit, please do so under the guidance of your local priest for protection in this den of sin. I will not permit my 69 year old mother to visit this establishment, for this r****g w***t is not permitted in her household.Praise God, take care.

Staff were very rude to me and my friend. The ice cream machine apparently broke and we were made to wait 20+ minutes. When they received their ice cream, the staff had ended up putting on the wrong topping. Not worth the time or money.

Awful service. Waited over 20 minutes in an empty shop for a few items, while the two girls behind the counter took their sweet time chatting to each other. Was greeted with a miserable attitude when I ordered. If it hadn’t been a birthday treat for my little brother who’d asked to go in I would’ve walked out. No wonder the place was empty.

M8, the rolled ice cream was fabulous, the environment was also quite nice, and is very spacious, defo recommend it...

Mediocre desserts at questionable prices, the staff seem nice though and I like the decor. Just seems everything I get from here is a bit bland

Service is terrible waited 20 mins for a milkshake and told it would be another 10 mins .. owner sitting in shop doesn't give a s about anything. Awful place avoid

There's definitely some room for improvement here. My partner and I went online and ordered some dessert for ourselves and our infant son, with the idea of picking it up and eating it at the beach as part of a nice afternoon. After 15 minutes we'd heard nothing and had already arrived outside the premises, so I thought I'd go in and check, as their website said it shouldn't take long to prepare. When I went in, the lady behind the counter said she hadn't received our order and didn't know why. Long story short, there was a system error. I mean, it took our money fine and gave us a receipt via email, but okay. She said to come back in 10 or 15 minutes. Fair enough, I went to sit in the car for a while. 25 minutes later, it was ready to collect. The desserts themselves were incredible and among the best we've ever had, at any establishment! Honestly, fantastic tasting stuff that i couldn't fault at all. The only thing letting this place down was the lack of communication and the unapologetic and unprofessional customer service. It wasn't terrible, just not great. I will certainly be going back here as the food was unbelievable, I just hope they iron out that system error and have a little bit more of a smile on their faces next time. This can be so much better! Thank you for our delicious delicious desserts, we all enjoyed it.

Need to improvement for this place Poor service to be honest,, there customer service food and most importantly staff need good training,,

Reasonable food... fair price. Recommend the waffles

Took my grand daughter to this lovely little ice cream parlour, with a wide variety of flavours and options. Had a lovely time, nice staff and reasonably priced. We will return very soon.

Nice business quality milkshakes and pancake stacks would highly recommend 👍

Extensive ice cream menu. A bit long winded, but , well worth the wait

Ordered a raspberry slush and got sent a mix one , only ordered for the slush aswell.

From the sour-faced "dyu wanna menu" greeting myself and daughter were met with to the blatant smearing of tomato ketchup all over some chicken strips - when it was a BBQ dish (🤣) I mean, when it says bbq on the menu, you don't expect food literally smeared in tomato ketchup-, this is one restaurant that looks like it deserves its cold, empty interior. The biggest crime though is the god-awful service. And I never trust a food venue that doesn't approach a customer who they can see has pushed away the food. Ie my veggie wrap. I may have just hit them at a quiet time, but I'd say 4pm on a Friday evening with kids getting out of school would be a potential spike for footfall, but with us and 2 other, elderly customers with a small child, presumably taken in as a "treat", then you'd expect a few more customers. Given our experience today, I'm really not surprised.

Nice waffles, they do savoury stuff and have a new menu, will have to try it. Had a cookie dough from there as-well was nice but not warm enough.

Everything from here is absolutely fantastic the milkshakes and brownies amazing, still got loads to still try.

Unique place to get ice cream curls. Great range of choices and selection for choosing what ice cream you want, plus ice cream sauce and toppings included in the price.

Waited 2 hours for my delivery and I'm missing some of my order and the rest of it is not what I ordered and I have tried to contact them but line is busy I have phoned 32 times avoid

Good selection of cold treats with a variety of flavours to make anyone smile with delight. Also serve hot food like burgers and chips. Good place to take the kids it will tick all the boxes for all ages. Can get a little busy so be prepared to wait.

Food was good but my 4 year old grandson and heavily pregnant daughter got refused to go to the toilet

Epic, better than heavenly desserts in Birmingham

If you want unusual then this place has the most amazing way of making delicious ice-cream plus if that's not good enough they also have a good selection of burgers, hot dogs and more. We really enjoyed our food, my daughter loved the ice-cream. my only negative was the price of cold drinks £350 for 2 cans of pop is too much.

Excellent value for money..and what a selection of ice cream,the Grandkids loved it,the only place for ice cream from now on,and a nice cup of English Breakfast Tea.

Mango, lime sauce and both sherbet, lovely!!!!

Excellent place to sit and have desserts. Great variety....✌️😋

Called in to try, as I had had good reports, 1 hour before the scheduled closing time, but got turned away as they were closing early.

Staff not very competent, our order was completely lost then the customer after us order arrived on our table. When the desserts eventually arrived they were completely wrong from what we originally ordered. Offered a free shake on our next visit as an apology, like I’d go back after that shambolic experience. Ice cream rolls were shards of tasteless ice and the ice creams were powdery and unpleasant. Staff are young, Inexperienced and obviously had very little customer care/ service training. I feel the owner has brought young people in and left them to run the place with no support. First and last visit unfortunately. Complete waste of time and money!! Avoid and keep your money in your pocket.

Service was rubbish staff not wearing masks and place Very Dirty!!! would love to see hygiene rating or lack of one!!!

Lovely food. Ordered 2 milkshakes & 2 milky bar kid. 2nd time been here, beautiful

Ordered two portions of Nachos with salsa , Guacamole and Sour Cream and they just sent us plain Nachos with absolutely nothing on them. Milkshake was good though, but sadly first and last time for us.

So glad we got in for last orders travelled from hartlepool well worth it

Ordered here for weeks orders come tonight where the ice cream was off the owner was the most ignorant person ave spoke to customer services is non existent

They should have refused to serve a man who didn't wear a mask. He was only paying for take away. He said he was exempt from wearing a mask but had no proof

Rang several times can’t even take time to answer the phone

Extremely poor service, waited over 2 hours for delivery. The customer service was terrible also, told on more than one occasion that it would be 15-20 minutes. Would not order from here again!

Great desserts, great service and reasonably priced... so much choice!

was lovely had a little wait but the boys got free pancakes worth the wait food was lovely xx

Love this shop, kids enjoyed their milkshakes

Service was the worst, waffle was hard overcooked. Waited 3 hrs daughter had fallen asleep. No apology. Avoid this place at all costs

Nice place to have your dessert

Ordered tonight delivery time is long but thought I would take a chance food arrived with half my order missing 2 items not received can't contact as store is now shut, I should of read reviews before ordering as it seems alot of people have had the same problem when ordering from here

Food was really cold and has items missing, and ended up wasting 2 and a half hours waiting for the food to come. Not worth ordering here, waste of time and money. Extremely poor customer service. If I could rate 0 starts I would.

Terrible customer service, and even worse delivery times. Order was 50 minutes late, cakes were freezing cold, straws were missing. Made 4 calls in total to get issues resolved, was offered some straws and complimentary cakes as a good will gesture got sent a milk cake and carrot cake which neither me or my partner like so they will be wasted. Waited a further half an hour for the straws and these cakes which are no good for us so will just be thrown out. If I could rate 0 stars I would. I will not be using cream curls South shields ever again

Waited over half an hour for a collection order which was supposed to be ASAP. The found plastic inside the cookie dough, which cut my mouth. Disgusting, traumatised and waste of time and money. Will not recommend or order from here again. Service is awful!

Poor delivery 40 minutes late no money back no apology this was on a Sunday night very poor service

Ordered at 7.43 on Saturday on just eat did not get what I ordered until 9.48pm it was due at 8.50 at the latest according to just eat the first time rang up the person on phone disconnect then rang up again when it was 20mins late considering it's only 15 drive from your shop ok its Saturday its busy I get it the person on phone it be ancupple of minutes 15 mins later still not hear then rang again 1 to 3 minutes 10 mins later it arrives not happy how long we had to wait like the one tip o can give to the owners/manger of shop is to decrease your delivery radius you have 3 shops what deliver to my location I tried the neerst one and thay stopped taking orders yous could of stopped taking orders if you was to busy I think your delivery side needs better organized in store Iv been in to it has taken 30 to 40 mins just for an small order then as well you ever need to cut menu items or cut the delivery radius or do something to sort out this shop thanks but I will not be returning this was the last chance iv been willing give yous fore fair chance but will not be ordering any more well at least initle I hear how outstanding your service is of other reviews in the future

takes too long to for them to make anything

I ordered at 20:00 i was told it would be here for 20:55 it didn't come till 22:35 the driver didn't give me the order I tried to flag her down she just drove off my order was £12:35 for some reason there took £30:25 out my mams bank I rang the restaurant up and there told me to go get a refund on just eat I was told I couldn't the waffle was hard and dry I do not recommend 😡

I found Cream Curls on Just Eat when I was looking for a takeaway that sold sweet and savoury dishes. As it was a Sunday evening, I phoned to check they did indeed deliver, and ordered Nachos with extra cheese, jalapenos, sour cream and guacamole - thank goodness - at last American style cheese sauce and not just melted cheese! Delicious! The crepe was slightly tough but with lots of melted chocolate and fresh strawberries, it was still very tasty and I will certainly order from Cream Curls again.

Ordered at 6:45... called the restaurant at 8:00 to be told they were getting a driver...9:00 arrives no apology and food is cold. Do not recommend

Great service and beautiful desserts

Waited over 30 minutes and never got served, might be good and tasty but I don't have time to wait, disappointing.

I would not recommend anyone to go to Creams and Curls during Eat out to Help out event. Their service is absolutely horrendous. I ordered a waffle stick, a Devon heaven waffle and one strawberry Ice Cream tonight at 20:44. After I've placed the order I was told that there is a 30 minutes wait which wasn't ideal as this expectation should be set before placing the order not after. Anyways, we waited for 45 minutes and then one of the staff came to us and said that it will take 2 minutes but guess what, we waited for another 10 minutes before we decided to leave without our order. I'm sure the staff will enjoy what we've ordered for ourselves... Absolutely disgusting!!

Absolutely terrible customer service, left on phone for 20 minutes and been forgotten about, inappropriate chatting in the background of the call swearing and general rude attitude. Obviously lacking staff and need a review of the current staffs behaviour:((((

Absolutely amazing second to none fab food lovely staff and service and squeaky clean !!

Slow service shouldn't take that long for an ice cream.

Delivery took 3.5 HOURS! Which is completely inadequate, food was alright but not worth the wait. I do not recommend.

Food is nice and fairly priced, but the wait time is ridiculous. Everytime I've been there I've waiting for at least 40 mins for a couple ice creams, even ordered ahead and got there 5 mins before collection, still the same scenario. The system just doesn't work, too slow.

Just finished eating a delivery order.......wow!!!! Super easy to order Contact free delivery by a lovely gentleman Amazing desserts that went down a treat. Hot desserts still hot, ice cream still frozen and presented beautifully. Thank you all

The food is pretty average overall. However, the wait is terrible. You could order an ice cream cone and you’ll age in the queue waiting for it! I have overheard customers on several occasions stood there complaining that they have been waiting over an hour for a tub of ice cream! If you have the patience then go for it 🤷🏽‍♀️

Waiting time horrendous clean place nice stuff ignorant staff slow as well could do with bit manners and customer care won't be bk

Super super slow delivery. Waited over 2hours for delievery. Excuses came out in the dozens when i rang. Deserts are ok. South shields no other option for a desert.

I ordered from here last night, I waited over 2 hours looking forward to it for my sons birthday and the quality of the food was disgusting spent over £25 & most off it went in the bin.

My other half ordered on just eat and the order didn't arrive even though it showed as delivered on the site. After a phone call direct to Cream Curls it was evident they did not have a a clue what they were doing. The person who answered the phone sounded like a child and had no clue what to do. The order was eventually cancelled after being over three hours late. Avoid like the plague !!!!!

Great ice cream, waited nearly 30 min to be served though

Food was good, service was very poor. Firstly my order arrived in three parts, each almost an hour from eachother. My partner's main was missed and I was not accused, but heavily implied of having stolen it given the already shoddy deliver service. When the final part of the 3 part fiasco arrived it still had no main as they where sure I had already received it (in no position to think the customer is wrong if they deliver one person's person's order across 3 cars), and it had a repeat of the natchos that we had already received. As I stated at the top, the one burger and deserts that did arrive where lovely but that was only half of my order. I have however definitely had my money and time stolen and won't be ordering again.

Really nice food and great service!

i ordered 2 Cadbury waffles and ice cream to take away and when I opened them when I got home there was one Cadbury waffle and what I assumed was cookie dough, I did not have time to go back so 5 people having to share the Cadbury waffle was idea as they can't eat the cookie dough

Ordered on Just Eat n what a poor Order. It said on the chicken n jalapeños that there was cheese but it doesn't state cheese possessed. Same for the wedges. Uneatable as covered in awful cheap cheese. The unbelievable part was the giant ice cream Waffle that boasted 3 x types of ice cream n 3 x types of sauce. All that arrived was a giant cone n vanilla ice cream. I called the shop to be told that this shouldn't have been sold on JustEat as they cannot supply it. Do not waste good money here!! I would give no stars but it will not allow me 😕!!!!

I ordered my food at 6pm on Monday 24th Feb. It said it would arrive at 7pm then by 18:50 it changed to 19:20 as they were busy. I rang them at 20:11 and asked where my food was as it had been just over 2hrs, they said that they were really busy and only had one driver on and it should be there within 30mins. I then rang at 20:56 as it had been almost 3hrs when it eventually got to me and the food was cold even the chicken, hot dog, wedges, cookie dough so they said they would send a fresh one out within 30mins and add an extra cake in. So it got to 21:57 and I rang them again saying it’s been 4hrs since I first ordered that came cold when it came an hour ago and you said 30mins for it to be here, they then said your order is piping hot I thought the driver would’ve been back by now and the driver is almost back and he’ll go straight to yours. It got to 22:47 and it still hadn’t come so I rang them again as this is now 5hrs I’ve been waiting and I asked for a refund, they said they couldn’t do anything about it and would have to go to just eat for a refund... They also said their driver normally takes out 4 orders in an hour and that he might be having a bad day so they said they would have a word with him once he got back. They took my number for the manager to ring me the next day which would’ve been the Tuesday and it’s now the Thursday, I’ve heard nothing from the manager and that night was just a disgrace! My food eventually came at 23:00 and it again was cold, I tried to ring them but they didn’t respond to my call and I’m still waiting for a call back from the manager. I would not recommend getting a delivery from here and if you do want a cream curls I suggest going into the shop because delivery is just appalling!