Cotton Mill in Newcastle-under-Lyme

Me and my family went to the cotton mill, its been a while since we were last in there, due to the food had gone down in quality, we decided to give it another try, the food was horrible, the children had chicken burger, my wife had a chicken platter, it looked like the oil hadn't been changed for a long time, everything that was fried was really dark with the dirty oil, I had a steak that was really poor quality, really disappointed with the quality of the food,

Excellent place, good food, lovely staff 😁

Went to celebrate a family birthday. Staff were excellent, food was fantastic and such a lovely atmosphere.

Unfortunately, last night's meal was a mixed experience. My daughter and grandaughter's meals were lovely. Unfortunately, my mixed grill was not at nice. The sausages and gammon were extremely overcooked (the sausages were black) and many of the chips were also overdone. The positives were the service was quick and friendly and my grandaughter and her friend enjoyed playing on the play area, in the sunshine.

Food was burnt chips was nice I guess, only went to try it out with the family I will not be returning here

Nice staff, friendly, meals were lovely need to offer slightly smaller meals for those who cannot eat all from the adults menu. Plenty of drink options perhaps more mocktails available for those who do not drink or those on driving duty.

Service was quick, food was mediocre at best, we were given a dirty glass for our child when we asked for a clean one, we were told they are all just as dirty, lip stick marks and looked like food stains not just water marks and they had no other glasses.

Great beers at right temperature, good food, good choice of drinks, very clean all the time.

Staff pleasant and helpful, Food was excellent

Food wasn't nice seemed very like just thrown in the microwaves, Yorkshire werre soggy and oily and the veg was hard. Sausage wrapped in bacon wasn't cooke every well. Had high hopes but would.not recommend or come again.

Me and my friends always like coming here. Friendly and welcoming staff, great food and service.

good pub plenty of choice of meals which were good as well

Greatly improved since my last visit

Way over priced for something no better than a ready meal

Staff were lovely and friendly, knew what they were doing and got the job done perfectly. Food was delicious, burger could have been a bit bigger but then I'm greedy so what do I know.

Well worth a visit. Good hot food at a reasonable price. The decor is very pleasant and a warm welcome.

Good, but had to wait an age for , firstly get shown to our table and then secondly the food to arrive , I think was approximately 1 hr from ordering .. but a nice place all the same .

Had the Burger and fries and it was absolutely delicious, burger sauce was out of this world, bun was perfect, and the patty was cooked brilliantly. Staff were excellent, warm, welcoming and made sure to check back on how my meal was. Would definitely recommend coming to the Cotton Mill!

Went for a meal with family , amazing food . Staff very pleasant and welcoming, amazing service. Brad and Jake were very helpful and friendly Would highly recommend to friends and family .

Just to be clear the review we gave for the vegetarian options is very much correct. Not sure where you get the idea we gave good feedback at checkout. I told one of the staff we weren't happy when he asked us at the table. My wife maybe didn't say anything when she paid as it was supposed to be a nice evening out for her dad's birthday. We just paid and left

Very poor choice for vegetarians including uninspiring options such as macaroni cheese and cheese and leek pie. Small portions and overpriced for what is on offer. Thai curry basically a small bowl.of water. Definitely not recommended.

The pub is nice and clean, the staff were very friendly and helpful and our orders were completed quickly. The food was lovely and great value for money. It’s a great pub!

Food spot on, brilliant service by Glen & Ethan, lovely atmosphere and a lovely pub to come and relax in with family & friends :)

Friendly service and was welcomed by ethan and Bradford would recommend to friends

We love it here! Dog friendly, lovely staff, smashing food, good value.!

As always, lovely clean good team lovely food ,can't ask for much else. Highly recommend 👌

Thursday night quiz night is always a good time. Food and service is good and the quiz just tops off the experience (especially if you win 😊) All the team are great and service is spot on.

Fantastic service and food, have been a few times now and all of the staff are friendly and helpful and the food has never disappointed.

Fab food pleasant staff Rosie & Tom very attentive nothing too much trouble. Food hot and tasty.

I visited The Cotton Mill today to complete some of my assessment work for University. I was welcomed quite warmly by Keira, and was seated quickly. The staff were very accommodating, and the manager, Glenn, checked up on me a few times, offering me a glass of water while I did my studies. The services from the kitchen staff were quick and I was overall very happy with the time I spent here today. In the end, I managed to finish two 1,500 word essays, haha!! Thank you :)

Came here for food, which was delightful to say the least; however there was much left to be desired. Bar staff looked gloomy and uninterested, seeming annoyed when i came to the bar for service. Whats worse is that i could hear a bell ringing repeatedly from the kitchen, which i could only assume means that food is ready for the customer, however the young man and two ladies working paid no attention to this bell. Talking and gossiping away, obviously ignoring the guests meals. This shows that the workers do not care about their job or even the customers food, dampening our evening. The large man on the pizza section seemed upset about this too, having to tell the so called “manager” how to do his job properly and to take our food, at least somebody has some sense! The pub is very cosy and the food is great considering these issues. There might be a nice time to be had here, depending on which empolyees are working.

Pretty good, a few small mix-ups with our order but they were sorted in the end. A convenient and cheap family-friendly place

15 of us went for Christmas Dinner here , we were all very disappointed with our meal especially main course as veg cold, portion size was minimal, turkey very dry and tasteless, extra side orders were not what was stated on menu . Soup had skin on it , obviously stood for some time again only warm . Needless to say we won't be booking or recommending here again, having spoke to several people who also ate here on the 25th they were of the same opinion. On the plus side the service was good

Lovely staff and clean table and gave use more space as we had two babies with us. Food was nice but the roast potatoes where not very roasted as they where still pale and the gravy was very thin was like brown water.

Really nice food and taste amazing good value for money

Proper decent food done really well, good portions and a really nice atmosphere , 1000% better under new management

there was 6 of us we went for my mum 70th birthday. we ordered food but 2 of them came out first then the over 4 came out 20 minutes later the other 2 eat there before the others came out..when the food came out we was not happy with the hungry chicken at all it was dead dry it had no b&q sauce with it.it was my first time here not going again .

Staff were lovely and my steak was cooked to perfection

They open at 11am on the Saturday we went, but they don’t serve any food until 12pm. They are missing a trick here as us two and four lads left due to lack of food for an hour. Also two male staff were not very welcoming. Smiling costs nothing. I’ll stick with ashbank hotel. Their breakfast is mega. On a plus point the cotton mill was a very clean pub.

Friendly staff, food is general pub grub which tasted okay. My son's steak was very chewy and he couldn't eat it. I ordered chips with my Mac 'n' cheese, we had to ask for them twice and everyone including myself had finished our meal by the time they arrived! However the staff did accommodate a small cake we had bought with us and they bought it out on a nice platter with icing sugar and the candles lit which we really appreciated!

Our table was well prepared, the meals were exactly as ordered and of a very high standard. Service was excellent and very courteous. We stayed longer than our allocated slot due to there not being a high demand for the table

Took my disabled mum who has multiple myeloma for dinner, staff very friendly and welcoming as always. The food was amazing for a dinner time, mum had scampi, fries and didn’t want peas so staff were more than happy to accompany with a side salad. I had hunters chicken baguette which was lush as it was toasted, this also came with chips but i was asked if I would like to swap which I did for fries. Overall experience 5 out of 5 stars. Thankyou team cotton mill 😊 mum ate all of her dinner which is quite rare, I did too as I always do when visiting.

Served by Charlie who was very polite and helpful.

Impressive food served quickly...

It was easy to book a table online. The staff were welcoming, the menu as expected, with a fair choice of pub food. The main meal was actually well cooked, and very enjoyable, produced quickly.The desserts were more varied that in some places, and were popular in our small group of friends. We'll be back.

Lovely atmoshere, friendly, helpful staff that always come and check that everything is okay with meal etc. Definitely recommend. 5 stars! Love the cosy decor and lighting too!

Myself and 3 of my friends meet here every 2 months to have a catch up and eat together. We always request a table away from speakers, as one of us has a hearing difficulty. Our request is always adhered to. This evening we came for a Christmas meal and to exchange our secret Santa gifts, yes it's November but it's the only time we could all meet. The service was excellent and the food was delicious. Well done Cotton Mill! See you in January

Beautiful place very well kept The bar staff are glued to their phones 50% of the time but once they notice you standing there they will serve you and with good manners. The blonde bar manager is a disgrace to say the least Massive chip on her shoulder, obnoxious and like to roll her eyes when your trying to be polite I was stood behind her at the bar and I caught her mocking me to another member of staff, I pulled her up on it and she blanked me - I’m assuming because she was embarrassed. If your going to make fun of me atleast let me laugh with you lol no need to be bitter and uptight about it Christmas menu looks decent we were going to book, but not after tonight. I’m not Surprised the pub is almost empty everytime I’ve been

I really enjoyed the Sunday dinner.

Enjoyable evening spent with friends

Good value pub. We stopped here for lunch on a drizzly Sunday and went for Sunday Roast. We were dissapointed the chicken option was not available but the beef was good. The portions were good size and the Yorkshire pudding crispy. One suggestion would be to have one or two extra healthier options in the menu. Thank you!

On certain days they do good food and drink offers. The food is typical pub fayre but it's cooked well and the staff are friendly and helpful.

I arrived at 21:10, well before the posted closing time of 23:00, yet the staff wouldn’t let us in, claiming they were closing. To add to the frustration, several staff members were outside smoking and having a pint as they informed me of this. It was disappointing to be turned away with nearly two hours remaining until closing.

Food quality poor for what you pay

Good service. Nice atmosphere. Reasonably priced food

Brillant customer service especially frome jake

Couldn't fault the food it was a great night. Great service. The only thing was table 16 needed refurbishing

Been for a nice meal out and Rosie and Alicia were very welcoming lovely steak and mixed grill, quick service too

Delicious healthy sandwich with no poisonous veg bacon and chicken healthy) #I will never be vegan and no one will make me be a vegan Especially those people who live near by Moaning I cook bacon in my private property rant over

Service was very good - Keira was very friendly and made us very welcome.

We had a wonderful experience today as we were served by a lovely lady called Keira. She was very polite and extremely good at her job.

Lovely meal at the Cotton Mill, friendly staff, especially Alicia!

my whole family has vomiting and diarrhea after yesterday's visit to you. It's the worst with the children, they didn't sleep all night, they cried, vomited etc. ... I don't know what to write but I wrote a post with information because in my opinion there is something wrong with the food. This is the second time that the situation repeats itself, I was convinced that the first time it was a coincidence but it turns out that it wasn't. I do not recommend! 😔

First visited Cotten Mill not long after it opened but haven't been back since but not due to anything wrong with the place just haven't had time so really wanted to visit again me & my partner visited I am 7 months pregnant an just wanted some nice lovely pub food an there was a nice variety of food an definitely tickled me taste buds I was full when I left will definitely be back again for another visit. Staff were friendly & lovely an service was good aswell would highly recommend good atmosphere aswell

Great value Sunday lunch, the staff and manager were excellent.

Had a roast dinner, and it was genuinely awful. No flavor. Mash had clearly been sitting under the heat light for too long as it had a film over the top. Yorkshire puddings were disappointing, roast potatoes were honestly pathetic. I think I got 4 little ones and 2 of those were actually "fluffy"/edible. I don't believe either my partner or I finished our meal. Definitely won't be coming back. Only plus side was that the staff were pleasant.

Food was delicious and staff were very accommodating. Very dog friendly as well which was fantastic fornus

Had a really good family meal, cooked just right.

Roast dinners was delicious, best in the area

Went here for lunch, the 2 ladys that were serving were lovely. One lady checked in regularly to see if we were enjoying our food and she made sure we had everything we needed, sauses etc. The food was lovely only think was my steak was quite chewy but other then that the starters and fish and chips were lovely. Would recommend to anyone who wants to eat our for a reasonable price and quality food.

Fantastic day to have a great lunch with my bestie. Highly recommend.

Visited the Cotton Mill for an early tea & it was nice & quiet. Ordered drinks & food only to find that what I really wanted, the turkey sunday roast, was not available !! How can you run out of turkey?? Never mind, the food that we did order was nice & by the time we were leaving it was starting to get busy. Maybe if you want the Sunday roast - go at dinner time.....

Rosie owes me twenty quid Great service

3 of us came here for lunch. Had a lovely meal, food was very nice and the server, Glen, was very friendly and polite. Would return in the future.

Staff are absolutely amazing and friendly especially liv and the owner glen would definitely recommend coming to this establishment.

Food was good and reasonably priced. The staff, Rosy and Tom, who served us were very polite and attentive.

Group of four people. Had cowboy burgers and two Sunday lunches. Burgers okay but not great for price. Turkey dinner was horrible. Yorkshire pudding soggy and tasted like it had just been defrosted and had been no where near an oven. Gravy thin and tasteless. Turkey cold and dry as if it was out of a packet. Roast potatoes done on one side only. Mash was okay as ready made and warmed up. Veg was okay. Didn't stop for dessert. Sorry first visit will be our last

It used to be a great pubbut I went there for a meal and the food was horrible even the chocolate fudge cake was not very nice and the cocktail we ordered didn't even tasted like it should do so I don't think we will be going there again

Came for a meal after cinema, food arrived quickly and was really nice, Jake and Brendan who served us were great, very friendly, good experience 👍

The staff were helpful and lovely. Steak was abit tough considering we asked for medium rare but everything else was fab. Need some more napkins per table and spoons in the cutlery pots.

Staff were very polite, pleasant and helpful. Atmosphere was lovely. Food was delicious. Would visit again.

Had there special which is curry on a Wednesday, very nice. Went back the next night which is break night and had a nice gammon steak with egg and pineapple which was very tasty. Will go again.

Lovely food, staff and atmosphere, would definitely recommend a visit if your in the area

Food was hot, cooked perfectly and staff lovely. Would definitely recommend 😊

Very friendly and attentive staff. Great food. Good price. As it was a lunch time it was quiet

Staff friendly Went in for a lunchtime treat, food was lovely! Servers were really good, will be back

Lovely steak ... I just wish it was March 14th but the Mrs doesn't...so had to settle for the the steak...! Staff member Jayne was amazing and put us up the kids food to take away.. friendly lady . will return

Glen was great, very attentive and the food was excellent

Food overall of good quality, sometimes just needs heating through a little longer or less chewy/fatty steak. Not enough to out me off coming tho. Good price, good atmosphere, and service with a smile 😃.

Lovely food. (Cater well for gluten free). Great staff. Glen is brilliant and served by the lovely Liv and Hannah. Will be back x

Food usual microwave rubbish better than some worse than most will not use again drinks prices way o t t pity it is a nice modern place

JUST BEEN HERE FOR SUNDAY DINNER WOW WAS ONE OF THE BEST PUB FOOD PLACE TO GO NEWCASTLE FOR GOOD MIDDLE RANGE GOOD PRICE ALL ROUNDER AND GOOD QUALITY BEER BUT SORRY FOR ME TO SAY THIS AM SORRY BUT DONT GO HERE FOR SUNDAY DINNER HARD FROZEN ROASTS CHICKEN DRY VEG NOT COOKED STUFFING NOT COOKED YORKSHIRE PUDDING FROZEN ONCE I DONT MIND THAT WE DID NOT EAT AS I KNOW SOME PEOPLE EAT DINNER 3/4 THEN COMPLAIN AND GET THING OFF BUT WE HAD 2 FORK FULLS OFF BOTH PLATES AS WE CAME HERE ALOT WITH FAMILY MIDWEEK AND BIRTHDAY GET TOGETHER MEALS ONLY 6 MONTH AGO I WILL NOT NOW AS IT NOT GREAT AND THE WAY WE WERE TREAT FOR COMPLAINING I WAS SHOCKING COULD HAVE PUT IT DOWN TO BAD ONE OFF EVERYONE HAS BAD DAY BUT NO IT BAD QUALITY STANDARDS COOKING PING PING QUALITY WE DID COMPLAIN AND WAS TOLD BY MANAGER THANKS FOR TELL US THIS PUB WAS EMPTY AND REALLY FEEL SORRY FOR PUBS BUT IF IT KEEP AT THIS STANDARD IT GOING BE OTHER PUB GONE PLEASE GET YOUR ACT TOGETHER GUYS DONT SELL THIS BAD OF STANDARD OF FOOD/I DONT EXPECT MITCHELIN STAR LIKE MY NANS DINNER WOULD BE GOOD OR JUST SELL CRISPS AND NUTS AND GOOD BEER/COCKTAILS WAS VERY LET DOWN TODAY HUNGARY AND LEFT SAME PLEASE SORT THIS OUT AM SURE I WILL GET A SORRY BUT I DONT WANT THAT I WANT A £30 MEAL FOR DECENT QUALITY

Good food, friendly service, will definitely come again!

Served promptly and with a smile, lovely atmosphere despite us being a late walk-in on a Sunday evening, considering we’d just gone elsewhere to be promptly told as we got through the door ‘no more orders’. Cotton Mill were lovely and welcoming, served promptly at the bar and the food came out piping hot and we didn’t wait long at all. Lovely choice on the menu - we’ll be back soon.

Had a lovely dining experience here , was greeted by friendly and welcoming staff . Clean , spacious pub with reasonably priced food and drinks. Ate 2 course and accommodated my special requirements. Food came out quick warm and very large portions. The manager Jake came over to see if all was ok and introduced himself as had recently taken over the venue . Will definitely be back again , my daughter loved the play area outside too! Wish the new owners all the luck .

Nice pub with good food and service, we will definitely be back.

Food was good, friendly service. Recommended

Great food at great prices, brilliant service, very friendly and excellent customer service. Very welcoming.

Called in today for a light lunch the staff were very friendly brought a bowl of water over immediately for our Cockapoo. The food came with a minimal wait all food was hot and very enjoyable keep the good work up team.

First time coming cotton mill in years. Staff was miserable, didn't have any manners. Ordered from lunch menu, I had the tuna melt that was very average. My friend had the chicken & bacon club which was shocking. Bacon was raw & chicken looked very bland like it came from a cooked chicken packet out of a supermarket & looked very dry & cheap. Won't be coming again.