Cotton Mill in Newcastle-under-Lyme

Our table was well prepared, the meals were exactly as ordered and of a very high standard. Service was excellent and very courteous. We stayed longer than our allocated slot due to there not being a high demand for the table

Served by Charlie who was very polite and helpful.

Took my disabled mum who has multiple myeloma for dinner, staff very friendly and welcoming as always. The food was amazing for a dinner time, mum had scampi, fries and didn’t want peas so staff were more than happy to accompany with a side salad. I had hunters chicken baguette which was lush as it was toasted, this also came with chips but i was asked if I would like to swap which I did for fries. Overall experience 5 out of 5 stars. Thankyou team cotton mill 😊 mum ate all of her dinner which is quite rare, I did too as I always do when visiting.

It was easy to book a table online. The staff were welcoming, the menu as expected, with a fair choice of pub food. The main meal was actually well cooked, and very enjoyable, produced quickly.The desserts were more varied that in some places, and were popular in our small group of friends. We'll be back.

Impressive food served quickly...

Lovely atmoshere, friendly, helpful staff that always come and check that everything is okay with meal etc. Definitely recommend. 5 stars! Love the cosy decor and lighting too!

Myself and 3 of my friends meet here every 2 months to have a catch up and eat together. We always request a table away from speakers, as one of us has a hearing difficulty. Our request is always adhered to. This evening we came for a Christmas meal and to exchange our secret Santa gifts, yes it's November but it's the only time we could all meet. The service was excellent and the food was delicious. Well done Cotton Mill! See you in January

Beautiful place very well kept The bar staff are glued to their phones 50% of the time but once they notice you standing there they will serve you and with good manners. The blonde bar manager is a disgrace to say the least Massive chip on her shoulder, obnoxious and like to roll her eyes when your trying to be polite I was stood behind her at the bar and I caught her mocking me to another member of staff, I pulled her up on it and she blanked me - I’m assuming because she was embarrassed. If your going to make fun of me atleast let me laugh with you lol no need to be bitter and uptight about it Christmas menu looks decent we were going to book, but not after tonight. I’m not Surprised the pub is almost empty everytime I’ve been

I really enjoyed the Sunday dinner.

Enjoyable evening spent with friends

Good value pub. We stopped here for lunch on a drizzly Sunday and went for Sunday Roast. We were dissapointed the chicken option was not available but the beef was good. The portions were good size and the Yorkshire pudding crispy. One suggestion would be to have one or two extra healthier options in the menu. Thank you!

On certain days they do good food and drink offers. The food is typical pub fayre but it's cooked well and the staff are friendly and helpful.

I arrived at 21:10, well before the posted closing time of 23:00, yet the staff wouldn’t let us in, claiming they were closing. To add to the frustration, several staff members were outside smoking and having a pint as they informed me of this. It was disappointing to be turned away with nearly two hours remaining until closing.

Food quality poor for what you pay

Brillant customer service especially frome jake

Couldn't fault the food it was a great night. Great service. The only thing was table 16 needed refurbishing

Good service. Nice atmosphere. Reasonably priced food

Been for a nice meal out and Rosie and Alicia were very welcoming lovely steak and mixed grill, quick service too

Delicious healthy sandwich with no poisonous veg bacon and chicken healthy) #I will never be vegan and no one will make me be a vegan Especially those people who live near by Moaning I cook bacon in my private property rant over

We had a wonderful experience today as we were served by a lovely lady called Keira. She was very polite and extremely good at her job.

Service was very good - Keira was very friendly and made us very welcome.

Food spot on, brilliant service by Glen & Charlotte, lovely relaxed afternoon lunch, couldn’t have asked for more. Reasonable priced food and great quality 😊

Lovely meal at the Cotton Mill, friendly staff, especially Alicia!

First visited Cotten Mill not long after it opened but haven't been back since but not due to anything wrong with the place just haven't had time so really wanted to visit again me & my partner visited I am 7 months pregnant an just wanted some nice lovely pub food an there was a nice variety of food an definitely tickled me taste buds I was full when I left will definitely be back again for another visit. Staff were friendly & lovely an service was good aswell would highly recommend good atmosphere aswell

my whole family has vomiting and diarrhea after yesterday's visit to you. It's the worst with the children, they didn't sleep all night, they cried, vomited etc. ... I don't know what to write but I wrote a post with information because in my opinion there is something wrong with the food. This is the second time that the situation repeats itself, I was convinced that the first time it was a coincidence but it turns out that it wasn't. I do not recommend! 😔

Great value Sunday lunch, the staff and manager were excellent.

Had a roast dinner, and it was genuinely awful. No flavor. Mash had clearly been sitting under the heat light for too long as it had a film over the top. Yorkshire puddings were disappointing, roast potatoes were honestly pathetic. I think I got 4 little ones and 2 of those were actually "fluffy"/edible. I don't believe either my partner or I finished our meal. Definitely won't be coming back. Only plus side was that the staff were pleasant.

Had a really good family meal, cooked just right.

Food was delicious and staff were very accommodating. Very dog friendly as well which was fantastic fornus

Roast dinners was delicious, best in the area

Went here for lunch, the 2 ladys that were serving were lovely. One lady checked in regularly to see if we were enjoying our food and she made sure we had everything we needed, sauses etc. The food was lovely only think was my steak was quite chewy but other then that the starters and fish and chips were lovely. Would recommend to anyone who wants to eat our for a reasonable price and quality food.

Fantastic day to have a great lunch with my bestie. Highly recommend.

Visited the Cotton Mill for an early tea & it was nice & quiet. Ordered drinks & food only to find that what I really wanted, the turkey sunday roast, was not available !! How can you run out of turkey?? Never mind, the food that we did order was nice & by the time we were leaving it was starting to get busy. Maybe if you want the Sunday roast - go at dinner time.....

Rosie owes me twenty quid Great service

3 of us came here for lunch. Had a lovely meal, food was very nice and the server, Glen, was very friendly and polite. Would return in the future.

Staff are absolutely amazing and friendly especially liv and the owner glen would definitely recommend coming to this establishment.

Food was good and reasonably priced. The staff, Rosy and Tom, who served us were very polite and attentive.

Fab food pleasant staff Rosie & Tom very attentive nothing too much trouble. Food hot and tasty.

Group of four people. Had cowboy burgers and two Sunday lunches. Burgers okay but not great for price. Turkey dinner was horrible. Yorkshire pudding soggy and tasted like it had just been defrosted and had been no where near an oven. Gravy thin and tasteless. Turkey cold and dry as if it was out of a packet. Roast potatoes done on one side only. Mash was okay as ready made and warmed up. Veg was okay. Didn't stop for dessert. Sorry first visit will be our last

It used to be a great pubbut I went there for a meal and the food was horrible even the chocolate fudge cake was not very nice and the cocktail we ordered didn't even tasted like it should do so I don't think we will be going there again

Came for a meal after cinema, food arrived quickly and was really nice, Jake and Brendan who served us were great, very friendly, good experience 👍

The staff were helpful and lovely. Steak was abit tough considering we asked for medium rare but everything else was fab. Need some more napkins per table and spoons in the cutlery pots.

Staff were very polite, pleasant and helpful. Atmosphere was lovely. Food was delicious. Would visit again.

Had there special which is curry on a Wednesday, very nice. Went back the next night which is break night and had a nice gammon steak with egg and pineapple which was very tasty. Will go again.

Lovely food, staff and atmosphere, would definitely recommend a visit if your in the area

Food was hot, cooked perfectly and staff lovely. Would definitely recommend 😊

Very friendly and attentive staff. Great food. Good price. As it was a lunch time it was quiet

Staff friendly Went in for a lunchtime treat, food was lovely! Servers were really good, will be back

Lovely steak ... I just wish it was March 14th but the Mrs doesn't...so had to settle for the the steak...! Staff member Jayne was amazing and put us up the kids food to take away.. friendly lady . will return

Glen was great, very attentive and the food was excellent

Food overall of good quality, sometimes just needs heating through a little longer or less chewy/fatty steak. Not enough to out me off coming tho. Good price, good atmosphere, and service with a smile 😃.

Lovely food. (Cater well for gluten free). Great staff. Glen is brilliant and served by the lovely Liv and Hannah. Will be back x

Food usual microwave rubbish better than some worse than most will not use again drinks prices way o t t pity it is a nice modern place

Served promptly and with a smile, lovely atmosphere despite us being a late walk-in on a Sunday evening, considering we’d just gone elsewhere to be promptly told as we got through the door ‘no more orders’. Cotton Mill were lovely and welcoming, served promptly at the bar and the food came out piping hot and we didn’t wait long at all. Lovely choice on the menu - we’ll be back soon.

JUST BEEN HERE FOR SUNDAY DINNER WOW WAS ONE OF THE BEST PUB FOOD PLACE TO GO NEWCASTLE FOR GOOD MIDDLE RANGE GOOD PRICE ALL ROUNDER AND GOOD QUALITY BEER BUT SORRY FOR ME TO SAY THIS AM SORRY BUT DONT GO HERE FOR SUNDAY DINNER HARD FROZEN ROASTS CHICKEN DRY VEG NOT COOKED STUFFING NOT COOKED YORKSHIRE PUDDING FROZEN ONCE I DONT MIND THAT WE DID NOT EAT AS I KNOW SOME PEOPLE EAT DINNER 3/4 THEN COMPLAIN AND GET THING OFF BUT WE HAD 2 FORK FULLS OFF BOTH PLATES AS WE CAME HERE ALOT WITH FAMILY MIDWEEK AND BIRTHDAY GET TOGETHER MEALS ONLY 6 MONTH AGO I WILL NOT NOW AS IT NOT GREAT AND THE WAY WE WERE TREAT FOR COMPLAINING I WAS SHOCKING COULD HAVE PUT IT DOWN TO BAD ONE OFF EVERYONE HAS BAD DAY BUT NO IT BAD QUALITY STANDARDS COOKING PING PING QUALITY WE DID COMPLAIN AND WAS TOLD BY MANAGER THANKS FOR TELL US THIS PUB WAS EMPTY AND REALLY FEEL SORRY FOR PUBS BUT IF IT KEEP AT THIS STANDARD IT GOING BE OTHER PUB GONE PLEASE GET YOUR ACT TOGETHER GUYS DONT SELL THIS BAD OF STANDARD OF FOOD/I DONT EXPECT MITCHELIN STAR LIKE MY NANS DINNER WOULD BE GOOD OR JUST SELL CRISPS AND NUTS AND GOOD BEER/COCKTAILS WAS VERY LET DOWN TODAY HUNGARY AND LEFT SAME PLEASE SORT THIS OUT AM SURE I WILL GET A SORRY BUT I DONT WANT THAT I WANT A £30 MEAL FOR DECENT QUALITY

Good food, friendly service, will definitely come again!

Had a lovely dining experience here , was greeted by friendly and welcoming staff . Clean , spacious pub with reasonably priced food and drinks. Ate 2 course and accommodated my special requirements. Food came out quick warm and very large portions. The manager Jake came over to see if all was ok and introduced himself as had recently taken over the venue . Will definitely be back again , my daughter loved the play area outside too! Wish the new owners all the luck .

Called in today for a light lunch the staff were very friendly brought a bowl of water over immediately for our Cockapoo. The food came with a minimal wait all food was hot and very enjoyable keep the good work up team.

Nice pub with good food and service, we will definitely be back.

Food was good, friendly service. Recommended

Great food at great prices, brilliant service, very friendly and excellent customer service. Very welcoming.

First time coming cotton mill in years. Staff was miserable, didn't have any manners. Ordered from lunch menu, I had the tuna melt that was very average. My friend had the chicken & bacon club which was shocking. Bacon was raw & chicken looked very bland like it came from a cooked chicken packet out of a supermarket & looked very dry & cheap. Won't be coming again.

Lovely friendly staff, very helpful. Food was lovely as always

Great food, friendly staff and great service.

Ordered a pint of Wainrights Gold which the manager poured. He then stopped me and said it didn't look good as it was the end of the barrel. As a real ale drinker I really appreciated this as a lot of pubs would have sold it to you. Food was good and the service was superb. Good atmosphere for a Tuesday. Would definitely recommend 👌

House salad with chicken and bacon was really tasty. Alot in the group and the service was prompt so all could eat together

Have visited twice in the last week and can highly recommend

Atmosphere was nice. Clean. Comfortable. Food arrived quickly. I ordered Lasagne with chips, supposed to come with garlic bread, but didn't. Lasagne was OK, bit bland, like a micro Lasagne. It was edible, but not something I would order again. My partner had the gammon, he really enjoyed his. He had chocolate fudge cake for dessert which he enjoyed. I had the apple crumble with custard. It was 90% crumble, 10% apple. So couldn't finish it, too dry. Wouldn't order that again either.

Fantastic service, food was excellent quality and tasted delicious! Very quick service. Highly recommend

Nice little pub for lunch. Quick service, reasonably priced. Service with a smile and food was delicious. Will be returning for lunch again

HI WENT TO THIS ESTABLISHMENT FOR A FAMILY FATHERS DAY MEAL ALL WENT WELL UNTILL ARE MEALS ARRIVED WHAT A LET DOWN THE AMOUNT OF FOOD YOU GET FOR THE PRICE IS A JOKE WHAT CAN I SAY CHICKEN WAS COLD ON THE HUNTERS CHICKEN BURGERS CHIPS DRY WE ORDERED 7 MEALS AND OUT OF THEM THERE WAS 1 WHAT WAS NICE AND HOT REST TERRIBLE SORRY BUT DONT THINK WE WILL BE COMING BACK SORRY THE JONES FAMILY.

Called tonight at 20.10 for a meal after my Fiancées choir practice. Despite what it says on the website we were told that food service had stopped. So not 21.00 it claimed ! This is the SECOND time this has happened now. We also had the experience after an evening concert one Saturday in December at a local school that when some of the teachers went for a drink around 22.00 we were told they had stopped serving and were going to close ! Still tonight we had a very nice meal at 20.30 at the Victoria in May Bank.

Not very impressed that both my daughters chose to eat chicken burgers and both girls were vomiting within hours of eating these !!! Won't be going back in a hurry !!

Incredible and friendly service. Felt comfortable from the minute me and my friend came into the building. Welcomed with a smile and a lovely greeting. Food was brilliant and tasted delicious.

It used to be popular and it was cheap and cheerful, now it is none of those things.

Was met with a warm welcome by Rosie and Glenn. Great service and friendly staff, very welcoming.

I booked a surprise Birthday meal for my partner's 50th . The staff couldn't be more helpful and friendly. Great service venue and food would recommend

Went the cotton mill last night for my surprise birthday meal! Staff were fantastic! Really welcoming and the service was brilliant food was excellent can't recommend the cotton mill enough and would like the thank all the staff for making the night extra special

The staff who welcomed us was very nice. He gave us an option where to sit as we have booked. I ordered at the bar and the food was served straight away. My daughter and husband enjoyed their starter which was mozzarella bites and commented it was tasty. I had chicken wings and it was great. For mains, my daughter loved her burger and I liked my pie although I found it a bit sweet for my liking. My husband said the mixed grill was nearly excellent apart from the steak which was a bit over cooked for him. I was asked how the steak was going to be cooked and I said medium rare however it wasn’t. All of it were served hot. For desserts, we had a choc fudge cake which was a little bit dry and an okay sundae. But overall, I can’t fault the service. It was more than we expected.

Ordered margarita pizza came fast and waitress was absolutely lovely (Rosie) , will be coming again as regulars

Three adults visited for Friday evening meal, we had booked in advance on arrival we were not entirely happy with the table reserved (bar stool type chairs) staff member sorted us a more comfortable table with no fuss. Ordering was fine and they accepted our Blue Light Card with no problems. Food was all very tasty except steak in mixed grill was requested as medium rare and was I would say well done. Other than that a very enjoyable meal and venue.

Great pub great atmosphere really good food

Amazing team, deliciously perfect pizza!

Lovely place to eat with the family. The kitchen apprentice that works there is fabulous and made us lovely pizza! The kids really enjoyed!

Pub was very quiet, no atmosphere, needs cheaper food or more offers. I had a hunters chicken and there was the smallest amount of bbq sauce and 2 burnt onion rings, the steaks my friends had were also quite small. In general all portion sizes were small. Won't be planning to go again

Cosy, clean environment. Both servers were very friendly and we didnt have to wait very long for food. I made a mistake when I ordered online which they were happy to rectify, very pleased and food was very nice.

Great staff let down by average food.

We had reserved our table online however, when we arrived, we were shown to the children’s section for our table reservation which I thought was very strange as there were lots of other tables free so we asked to be moved. The service was slow and the staff did not show any consideration.

Me and my friends always like coming here. Friendly and welcoming staff, great food and service.

Rosie Karl Hannah Tom Josh and Liam were fab all eve

Called in 25/03/2024. Ordered at bar, four meals for four people and 3 drinks. Waited ages for food and the place was very quiet. Meals below average except for the cremated mixed grill which should have been given last rites. Very expensive given what we were subjected too and the very last time I would go there. Appalling, go to spoons, at least you know what you’re getting, the prices are better, food is served more quickly, often with a free beverage and best of all it’s edible.

Visited today with my Children when my meal come out the beef in my curry was still frozen the meal was replaced however by the time my meal was served my kids had already finished there meals the young lad did apologise but only offered to see if he could get us a discount if we were to order dessert manager was sat opposite us and couldn’t even be bothered to apologise overall a poor experience

Brilliant staff here. Huge shout out to Leanne, Rosie and Oliver. They were all incredible and extremely helpful

Went to the cotton mill with family and friends, food and service was top quality, staff were very helpful and welcoming on, during and leaving the pub. Would definitely recommend and shall be returning in the near future.

Visited today for food, the food was good. Our server Hannah was very knowledgeable of the menus and gave us some good recommendations. She seated us really quickly, and was super helpful and friendly! Was great value and the kids really enjoyed it. Thanks Hannah!

This is the first pub I have visited that I have not had a need to complain the service we received from jack and another lad was excellent customer service and the food came out quickly and tasted amazing and was served hot even after going the bar get more drinks then food was still hot . Certainly worth going to and will definitely be back and the management needs to recognise what amazing staff they have which I'm sure they do .

Went to cotton mill tonight at 455pm ordered food and drink food came at 535pm bearing in mind nobody was in there had 8oz steak ( burnt) 13 chips peas were burnt a 2 onion rings which were horrible 3 mushrooms which were OK £13 something I did not enjoy it what so ever the bill came to £32

Went for the quiz night but no quiz on as short staffed. I had 30% off mains but was told you can’t use it on any steak/grill meals and they had no fish and no pizzas! Extremely disappointed, limited to a burger or microwaved curry or chilli. Nice staff tho. Won’t be going back

Good pub to sit and catch up with friends, no hassle wanting you to leave. Enjoyed the food. Very friendly staff Parking good

Lovely experience here, was served by a pleasant, bubbly team member named Hannah, she couldn’t do enough for me, very welcoming and warm, which made the trip even better! Food was top and will definitely come again.