Cotton Mill in Newcastle-under-Lyme

3 of us came here for lunch. Had a lovely meal, food was very nice and the server, Glen, was very friendly and polite. Would return in the future.

Staff are absolutely amazing and friendly especially liv and the owner glen would definitely recommend coming to this establishment.

Fab food pleasant staff Rosie & Tom very attentive nothing too much trouble. Food hot and tasty.

Food was good and reasonably priced. The staff, Rosy and Tom, who served us were very polite and attentive.

Group of four people. Had cowboy burgers and two Sunday lunches. Burgers okay but not great for price. Turkey dinner was horrible. Yorkshire pudding soggy and tasted like it had just been defrosted and had been no where near an oven. Gravy thin and tasteless. Turkey cold and dry as if it was out of a packet. Roast potatoes done on one side only. Mash was okay as ready made and warmed up. Veg was okay. Didn't stop for dessert. Sorry first visit will be our last

It used to be a great pubbut I went there for a meal and the food was horrible even the chocolate fudge cake was not very nice and the cocktail we ordered didn't even tasted like it should do so I don't think we will be going there again

Came for a meal after cinema, food arrived quickly and was really nice, Jake and Brendan who served us were great, very friendly, good experience 👍

The staff were helpful and lovely. Steak was abit tough considering we asked for medium rare but everything else was fab. Need some more napkins per table and spoons in the cutlery pots.

Staff were very polite, pleasant and helpful. Atmosphere was lovely. Food was delicious. Would visit again.

Had there special which is curry on a Wednesday, very nice. Went back the next night which is break night and had a nice gammon steak with egg and pineapple which was very tasty. Will go again.

Lovely food, staff and atmosphere, would definitely recommend a visit if your in the area

Food was hot, cooked perfectly and staff lovely. Would definitely recommend 😊

Very friendly and attentive staff. Great food. Good price. As it was a lunch time it was quiet

Lovely steak ... I just wish it was March 14th but the Mrs doesn't...so had to settle for the the steak...! Staff member Jayne was amazing and put us up the kids food to take away.. friendly lady . will return

Staff friendly Went in for a lunchtime treat, food was lovely! Servers were really good, will be back

Glen was great, very attentive and the food was excellent

Food overall of good quality, sometimes just needs heating through a little longer or less chewy/fatty steak. Not enough to out me off coming tho. Good price, good atmosphere, and service with a smile 😃.

Lovely food. (Cater well for gluten free). Great staff. Glen is brilliant and served by the lovely Liv and Hannah. Will be back x

Food usual microwave rubbish better than some worse than most will not use again drinks prices way o t t pity it is a nice modern place

Good service. Nice atmosphere. Reasonably priced food

Served promptly and with a smile, lovely atmosphere despite us being a late walk-in on a Sunday evening, considering we’d just gone elsewhere to be promptly told as we got through the door ‘no more orders’. Cotton Mill were lovely and welcoming, served promptly at the bar and the food came out piping hot and we didn’t wait long at all. Lovely choice on the menu - we’ll be back soon.

JUST BEEN HERE FOR SUNDAY DINNER WOW WAS ONE OF THE BEST PUB FOOD PLACE TO GO NEWCASTLE FOR GOOD MIDDLE RANGE GOOD PRICE ALL ROUNDER AND GOOD QUALITY BEER BUT SORRY FOR ME TO SAY THIS AM SORRY BUT DONT GO HERE FOR SUNDAY DINNER HARD FROZEN ROASTS CHICKEN DRY VEG NOT COOKED STUFFING NOT COOKED YORKSHIRE PUDDING FROZEN ONCE I DONT MIND THAT WE DID NOT EAT AS I KNOW SOME PEOPLE EAT DINNER 3/4 THEN COMPLAIN AND GET THING OFF BUT WE HAD 2 FORK FULLS OFF BOTH PLATES AS WE CAME HERE ALOT WITH FAMILY MIDWEEK AND BIRTHDAY GET TOGETHER MEALS ONLY 6 MONTH AGO I WILL NOT NOW AS IT NOT GREAT AND THE WAY WE WERE TREAT FOR COMPLAINING I WAS SHOCKING COULD HAVE PUT IT DOWN TO BAD ONE OFF EVERYONE HAS BAD DAY BUT NO IT BAD QUALITY STANDARDS COOKING PING PING QUALITY WE DID COMPLAIN AND WAS TOLD BY MANAGER THANKS FOR TELL US THIS PUB WAS EMPTY AND REALLY FEEL SORRY FOR PUBS BUT IF IT KEEP AT THIS STANDARD IT GOING BE OTHER PUB GONE PLEASE GET YOUR ACT TOGETHER GUYS DONT SELL THIS BAD OF STANDARD OF FOOD/I DONT EXPECT MITCHELIN STAR LIKE MY NANS DINNER WOULD BE GOOD OR JUST SELL CRISPS AND NUTS AND GOOD BEER/COCKTAILS WAS VERY LET DOWN TODAY HUNGARY AND LEFT SAME PLEASE SORT THIS OUT AM SURE I WILL GET A SORRY BUT I DONT WANT THAT I WANT A £30 MEAL FOR DECENT QUALITY

Good food, friendly service, will definitely come again!

Had a lovely dining experience here , was greeted by friendly and welcoming staff . Clean , spacious pub with reasonably priced food and drinks. Ate 2 course and accommodated my special requirements. Food came out quick warm and very large portions. The manager Jake came over to see if all was ok and introduced himself as had recently taken over the venue . Will definitely be back again , my daughter loved the play area outside too! Wish the new owners all the luck .

Called in today for a light lunch the staff were very friendly brought a bowl of water over immediately for our Cockapoo. The food came with a minimal wait all food was hot and very enjoyable keep the good work up team.

Nice pub with good food and service, we will definitely be back.

Food was good, friendly service. Recommended

Great food at great prices, brilliant service, very friendly and excellent customer service. Very welcoming.

First time coming cotton mill in years. Staff was miserable, didn't have any manners. Ordered from lunch menu, I had the tuna melt that was very average. My friend had the chicken & bacon club which was shocking. Bacon was raw & chicken looked very bland like it came from a cooked chicken packet out of a supermarket & looked very dry & cheap. Won't be coming again.

Lovely friendly staff, very helpful. Food was lovely as always

House salad with chicken and bacon was really tasty. Alot in the group and the service was prompt so all could eat together

Ordered a pint of Wainrights Gold which the manager poured. He then stopped me and said it didn't look good as it was the end of the barrel. As a real ale drinker I really appreciated this as a lot of pubs would have sold it to you. Food was good and the service was superb. Good atmosphere for a Tuesday. Would definitely recommend 👌

Great food, friendly staff and great service.

Have visited twice in the last week and can highly recommend

Atmosphere was nice. Clean. Comfortable. Food arrived quickly. I ordered Lasagne with chips, supposed to come with garlic bread, but didn't. Lasagne was OK, bit bland, like a micro Lasagne. It was edible, but not something I would order again. My partner had the gammon, he really enjoyed his. He had chocolate fudge cake for dessert which he enjoyed. I had the apple crumble with custard. It was 90% crumble, 10% apple. So couldn't finish it, too dry. Wouldn't order that again either.

Fantastic service, food was excellent quality and tasted delicious! Very quick service. Highly recommend

Nice little pub for lunch. Quick service, reasonably priced. Service with a smile and food was delicious. Will be returning for lunch again

HI WENT TO THIS ESTABLISHMENT FOR A FAMILY FATHERS DAY MEAL ALL WENT WELL UNTILL ARE MEALS ARRIVED WHAT A LET DOWN THE AMOUNT OF FOOD YOU GET FOR THE PRICE IS A JOKE WHAT CAN I SAY CHICKEN WAS COLD ON THE HUNTERS CHICKEN BURGERS CHIPS DRY WE ORDERED 7 MEALS AND OUT OF THEM THERE WAS 1 WHAT WAS NICE AND HOT REST TERRIBLE SORRY BUT DONT THINK WE WILL BE COMING BACK SORRY THE JONES FAMILY.

Called tonight at 20.10 for a meal after my Fiancées choir practice. Despite what it says on the website we were told that food service had stopped. So not 21.00 it claimed ! This is the SECOND time this has happened now. We also had the experience after an evening concert one Saturday in December at a local school that when some of the teachers went for a drink around 22.00 we were told they had stopped serving and were going to close ! Still tonight we had a very nice meal at 20.30 at the Victoria in May Bank.

Not very impressed that both my daughters chose to eat chicken burgers and both girls were vomiting within hours of eating these !!! Won't be going back in a hurry !!

Incredible and friendly service. Felt comfortable from the minute me and my friend came into the building. Welcomed with a smile and a lovely greeting. Food was brilliant and tasted delicious.

It used to be popular and it was cheap and cheerful, now it is none of those things.

Was met with a warm welcome by Rosie and Glenn. Great service and friendly staff, very welcoming.

Went the cotton mill last night for my surprise birthday meal! Staff were fantastic! Really welcoming and the service was brilliant food was excellent can't recommend the cotton mill enough and would like the thank all the staff for making the night extra special

I booked a surprise Birthday meal for my partner's 50th . The staff couldn't be more helpful and friendly. Great service venue and food would recommend

Ordered margarita pizza came fast and waitress was absolutely lovely (Rosie) , will be coming again as regulars

The staff who welcomed us was very nice. He gave us an option where to sit as we have booked. I ordered at the bar and the food was served straight away. My daughter and husband enjoyed their starter which was mozzarella bites and commented it was tasty. I had chicken wings and it was great. For mains, my daughter loved her burger and I liked my pie although I found it a bit sweet for my liking. My husband said the mixed grill was nearly excellent apart from the steak which was a bit over cooked for him. I was asked how the steak was going to be cooked and I said medium rare however it wasn’t. All of it were served hot. For desserts, we had a choc fudge cake which was a little bit dry and an okay sundae. But overall, I can’t fault the service. It was more than we expected.

Three adults visited for Friday evening meal, we had booked in advance on arrival we were not entirely happy with the table reserved (bar stool type chairs) staff member sorted us a more comfortable table with no fuss. Ordering was fine and they accepted our Blue Light Card with no problems. Food was all very tasty except steak in mixed grill was requested as medium rare and was I would say well done. Other than that a very enjoyable meal and venue.

Great pub great atmosphere really good food

Amazing team, deliciously perfect pizza!

Lovely place to eat with the family. The kitchen apprentice that works there is fabulous and made us lovely pizza! The kids really enjoyed!

Pub was very quiet, no atmosphere, needs cheaper food or more offers. I had a hunters chicken and there was the smallest amount of bbq sauce and 2 burnt onion rings, the steaks my friends had were also quite small. In general all portion sizes were small. Won't be planning to go again

Cosy, clean environment. Both servers were very friendly and we didnt have to wait very long for food. I made a mistake when I ordered online which they were happy to rectify, very pleased and food was very nice.

Great staff let down by average food.

We had reserved our table online however, when we arrived, we were shown to the children’s section for our table reservation which I thought was very strange as there were lots of other tables free so we asked to be moved. The service was slow and the staff did not show any consideration.

Me and my friends always like coming here. Friendly and welcoming staff, great food and service.

Rosie Karl Hannah Tom Josh and Liam were fab all eve

Called in 25/03/2024. Ordered at bar, four meals for four people and 3 drinks. Waited ages for food and the place was very quiet. Meals below average except for the cremated mixed grill which should have been given last rites. Very expensive given what we were subjected too and the very last time I would go there. Appalling, go to spoons, at least you know what you’re getting, the prices are better, food is served more quickly, often with a free beverage and best of all it’s edible.

Visited today with my Children when my meal come out the beef in my curry was still frozen the meal was replaced however by the time my meal was served my kids had already finished there meals the young lad did apologise but only offered to see if he could get us a discount if we were to order dessert manager was sat opposite us and couldn’t even be bothered to apologise overall a poor experience

Brilliant staff here. Huge shout out to Leanne, Rosie and Oliver. They were all incredible and extremely helpful

Visited today for food, the food was good. Our server Hannah was very knowledgeable of the menus and gave us some good recommendations. She seated us really quickly, and was super helpful and friendly! Was great value and the kids really enjoyed it. Thanks Hannah!

Went to the cotton mill with family and friends, food and service was top quality, staff were very helpful and welcoming on, during and leaving the pub. Would definitely recommend and shall be returning in the near future.

This is the first pub I have visited that I have not had a need to complain the service we received from jack and another lad was excellent customer service and the food came out quickly and tasted amazing and was served hot even after going the bar get more drinks then food was still hot . Certainly worth going to and will definitely be back and the management needs to recognise what amazing staff they have which I'm sure they do .

Went to cotton mill tonight at 455pm ordered food and drink food came at 535pm bearing in mind nobody was in there had 8oz steak ( burnt) 13 chips peas were burnt a 2 onion rings which were horrible 3 mushrooms which were OK £13 something I did not enjoy it what so ever the bill came to £32

Lovely experience here, was served by a pleasant, bubbly team member named Hannah, she couldn’t do enough for me, very welcoming and warm, which made the trip even better! Food was top and will definitely come again.

Good pub to sit and catch up with friends, no hassle wanting you to leave. Enjoyed the food. Very friendly staff Parking good

Went for the quiz night but no quiz on as short staffed. I had 30% off mains but was told you can’t use it on any steak/grill meals and they had no fish and no pizzas! Extremely disappointed, limited to a burger or microwaved curry or chilli. Nice staff tho. Won’t be going back

First class bar and food service. Attentive, polite and prompt. Downside: no Pedigree beer on , only Hob Goblin in terms of ales. This meant we only drank water rather beer so you lost out on that front. Why no Pedigree considering you are a Marston’s pub?

Fantastic dining experience . Friendly, helpfull staff. Food presentation and quality was at its finest.

The food wasn’t hot enough, chips were like rubber, the place itself was cold and the toilet wasn’t up to standard

Best scran In Newcastle under Lyme, loved the cowboy burger would die for it. Atmosphere was great, accommodated for both drinkers and family. Definitely would recommend coming if in Newcastle

Oliver was an amazing bartender with great service and a smile, really made the visit worth while! Food was also top nosh.

Very pleasant atmosphere, good food and vibes. Oliver was amazing

It was the best steak I've ever had, I cannot believe the level of food served here, atmosphere was amazing and Oliver behind the bar was quick with drinks orders.

The service was amazing, all staff were amazing and the food came hot fresh and in very short time, the table was thoroughly cleaned and would definitely recommend going!! 😁

Really pleasant staff 😁 . Lovely meal ( Hot Plates ) .A great experience will certainly be back again... Already have spoken to family / friends about it. Thanks for a great evening x

Food was shocking presentation was just thrown on the plate cold no care what’s so even dirty tables utensils needed to be cleaned before we could use them salt and vinegar empty never again

The food was very nice and the staff member was lovely 😍

Really friendly staff from start to finish. The food was fantastic and came in a good time. Would definitely go again and recommend to friends and family. Just keep doing as you’re doing :)

The cotton mill is a fabulous place, with the atmosphere being wonderful and the food being even better. Servers are always nice and meet you with a smile, special thanks to Jayne and Jamie for being polite. The price is reasonable for the portion sizes you get and the food is high quality. Definitely recommend if your look for a chill place to eat or just fantastic food in general.

Amazing service always served with a smile. Food is absolutely delicious and the portions are well worth what you pay. Jayne and Jamie have been especially helpful and their bubbly demeanour have made me a regular here😊

The food today was amazing , cooked to perfection , compliments to the chef who was Tom , our server was Jayne , the place was lovely and clean , the service was quick , overall a great meal this afternoon

Fantastic service from Connor at the bar, had the best evening with my girls! Will definitely be coming back 😊

Nice and clean establishment. Very welcoming staff and amazing cocktails made by the bartender Connor

Warm welcome from the young man who was serving but he was only on his second day and left alone to serve us. He didnt check my booking and left us to choose where we sat. No problem. When we ordered our food he was unsure on a few things but no one was there to help him. One of our drinks orders we were charged 2 different prices for exactly the same drink. When food was delivered it wasnt the best and no one at any time came over to ask if everything was ok. We ordered dessert and once again no one asked if all was ok. In fact during all our visit apart from the young girl who served us no member of staff approached us. The pub was empty by 9.30 with only the 4 of us remaining. There was no atmosphere and we felt very uncomfortable and left. In all an awful dining experience and will not be returning. Also very cold we sat with our coats on. Used to be a lovely pub now shocking

Service from Jamie,Rosie and Leanne was outstanding food was delicious definitely recommend

Great service, staff lovely and friendly, ordering was quick and easy and food was delicious, would highly reccomend to anyone

Fantastic and quick service, with it being local it’s perfect for a bite to eat or a nice meal out, plenty of flexibility. Brilliant food and great atmosphere for dining.

Great food. Came really quickly! Can order at bar or at the table with a QR code. Great selection of food, I had a cheeseburger with fries and it was great. Lovely food, lovely staff, lovely place, and great price!

Amazing service, beautiful food and such friendly staff, always a lovely little spot to grab something for lunch, will definitely come here again

Upon arriving we were met with half the tables empty but covered in dirty dishes or food on left on tables. the pub was very quiet so no reason for neglecting clearing tables. They only had One ale on tap so that was disappointing. Main food arrived which was as expected from a chain pub. The tomato on a mixed grill meal tasted very strongly of fish. The chicken was over cooked. The steak and ale pie meal was ok we ordered extra item - onion rings. Which were forgotten and arrived ten mins later meaning we had eaters our meal. We did find the staff very friendly. Overall won’t be going again which is a shame as it’s local to us.

Amazing staff and facilities. Also great for special occasions with minimal stress and fuss. Lovely atmosphere.

Good service. Professional service Food was as ordered and arrived quickly and hot. Pub was clean and value for money

Chef organised a all day breakfast for grandad and grandson absolutely went out of his way for us, brilliant

Good food and lovely atmosphere.

Excellent service, nice food good drinks 🍸 selection

Booked for a large party for my partners 50th birthday tonight. So glad I booked here, the night was lovely. Food was delicious, the atmosphere was spot on and the service was excellent. Thank you for making my partners birthday celebrations so memorable

Enjoyable food with a positive atmosphere. Would recommend fully

Good portions and great value for money. Recommend the veg chilli

Leaving a truthful review..was told our table was booked and it’s behind the over there table 10.. we searched where he said and wasn’t one so told to sit at 16.. we had three different meals starters coming to our table which weren’t ours. Apparently the table wasn’t 16 although it has 16 on it.. 50 minutes we had to wait for main course.. the table beside us waited longer and they all received refunds as they had worse experience.. a tall bloke came to our table bald head glasses and said hi have you had your food and I said no. I’ll sort it now he said, never saw him again.. now the food was fine so I’m not going make a story up but the service is horrendous here and it’s not just a one off it’s all the time with other tables it seems.. the manager owner who replies on here shouldn’t be working here I’m sorry when u read it mate but it’s clear as day you just don’t learn from these mistakes and just keep posting tue same replies to people and do nothing about it.. I had to get my own cutlery and wipe it from the draws! Wipe my table! It’s a shame because the food was nice but the whole service and staff are just clueless and this is a honest post and I know what the reply will be.. sorry and hope you come back.. needs reporting really not fair on customers