Coton Orchard in South Cambridgeshire

Not as wow!! As I thought it was going to be

The rating I've given is for the cafe. Waited in a long queue for at least 10mins before I even got the hot drinks i ordered the Mint Hot chocolate with cream and aero pieces thought I'd treat myself it was nearly £5 so I a good Hot Chocolate, well it was in a normal sized cup 3 quarters full with some cream and areo springed on top it was luke warm. The staff weren't overly friendly either. I won't be rushing back anytime soon

Horrible place. Have to wander too and fro to get through the place. No signs to show where the restaurant is or how to exit. Crowded, noisy, smelly with the overbearing stench of artificial Xmas smells. Not a good experience and won't bother visiting again

Would like to say a big thank you to all that helped my mum and us when she took a funny turn in the xmas section today ,she is ok now, just very tired after an eventful 48hrs.THANK YOU.

Ok but busy but very good and lots of Xmas decks

The garden center itself was lovely - beautiful plants, well-organised, and a great selection for every type of gardener. Good price for garden furniture too. However, the cafe was a bit of a disappointment. The fryer was out of order, which limited the menu quite a bit, and the kids’ meals were unfortunately not up to par. The Sunday roast was also underwhelming, with potatoes that were overcooked and burned. It’s a shame, as the setting has so much potential. Hopefully, they’ll make improvements in the hot meals soon to match the quality of the garden center itself! Coffee and homemade cakes were delicious though.

Have been coming to the Orchard once a week on average since moving into the area. Great little cafe, selection of plants and of course your general garden centre bits 'n' bobs. Christmas here is also pretty impressive/special.

Nice place to visit, great assortment of curiosities and a nice food hall and cafe, enjoyed our visit and will visit again

An ideal space to relax and shop for decorations for your home.

Lovely cafe - good food and amazing cakes!

Beautiful garden centre, lovely items I would definitely recommend a visit if you aren't too far away. They always have some kind of offer to be had. Great Christmas decorations!

Met family for lunch here. The food was ok, although I found the pesto in the roll a little too oily. Just my preference. The others had also had rolls, which they enjoyed. The swapping of crisps to thick cut chips was an extra £2.50 which I thought was a little expensive. As was the price of a slice of cake £5! But then we didn't have to go for a slice.... The restaurant was a long way from the entrance, sited near the exit, you had to go via the rest of the indoor part of the garden centre, especially if you only wanted to visit the cafè and nothing else. If there is another route, it wasn't very well signposted. The toilets were clean and tidy. Decor good. Overall, it was a nice place the plates of food coming out of the kitchen looked good...perhaps I should have chosen differently.

Lots to see. Toys for kids in cafe. Good selection of plants and gifts

A really lovely place with plants, christmas decorations, and grocery(a lot of things seemed local would definitely come back for the local honey that even had a batch number on it). There is even a small cozy cafe. Loved the place.

Loved walking around the Christmas decorations and having a coffee I the cafe

Would love to have been able to stay much longer.

Has change hands from when I last went there. It seems to sell a lot more than it did before. I was impressed with the choice in the store. You can now buy clothes as well as plants. It still has a very nice restaurant. They also sell Jacuzzis. It is also dog friendly for behaved dogs. Access for the disabled is available as with bays just outside the entrance for parking. Bike rakes too. Their Christmas selection is just being installed.

This place is absolutely huge! We didn't even manage to get all the way round it. Lots of different sections for clothing, cosmetics, pet supplies and gardening. Plus a yummy food bit which we ran through because we were out of cash and it's all so tempting! Friendly staff and clean customer toilets. Little bit on the higher price point for some things but well worth the visit

All the usual things you expect from a garden centre plus tropical fish are worth a visit.

Great place, lot's to look at. Cafe is lovely too with good selection.

A bit chaotic, there’s a sign saying ‘wait to be seated’ but nobody seats you. You have to just go and order at the till like a cafeteria. With the breakfast you can’t swap anything out. You can take things off but not add anything in its place. Which is a bit stingy. Apart from that it’s all very average. Hence 3 stars.

Nice place I'm a coach driver were you park very messy and people bringing it on the coach

Nice garden centre worth a visit, I bought some beaut houseplants . Would recommend this place

Very nice garden center but staff are not very friendly, when I asked could have couples of boxes she's, was very disrespectful to me as I spent a lot of money in the garden center she told me,l could have one box were there was so many boxes by the checkout? I find very strange? I hope they should change their attitude towards customers very bad for business and disappointing for customers ☹️

This garden centre has almost everything you could ask for. Allowing dogs in would be excellent. - I revisited Coton and discovered a small sign to say that Dogs are allowed, apologies to COGC for the misunderstanding. A great place to visit. Update Sept 24. A revamp to the cafe area has been good.

Up market garden centre. With up market prices. Restaurant with limited menu. Again top end priced.

Everything was just perfect. My friend came from Scotland and she is already planning her return

Lots to see and do. Good variety of plants. A little expensive for my taste. Well equipped shop with a wide variety of goods and services. Good parking.

I can't thank/praise all of the staff who helped me today. Everyone was keen to help - and did so, with the minimum of fuss. I just wished all retail outlets were as good.

Very busy cafe, but they are very efficient. Staff are friendly and helpful

Excellent range of plants and the cafe food very good.

Nicely made, well equipped. Both for the garden and for the house. A plus for pets and fish.

Best garden nursery that I've been to in a very long time! Excellent on product throughout & such lovely helpful, polite staff. Will definitely visit again!

Nice garden centre. Shame that due to lack of staff we couldn't have breakfast this morning.

Loved the garden centre as a whole and could have spent all day browsing. However, lunch lacking flavour and certainly not worth the money I spent. Very disappointing.

Cafe disorganised, with food bland and dry. Deluded to call the lukewarm chips "gourmet". Terrible value for money, a real let down compared with the rest of the garden centre.

Lovely friendly Garden Centre

Lovely garden centre, a lot of reasonably priced items. Aquatics centre is absolutely amazing. Lovely staff, very helpful and knowledgeable.

2nd time we've had a disappointing lunch here in 2 months. Last time 2 of our first choice meal options weren't available. This time we ordered 3 club sandwiches on BROWN bread. The person taking our order repeated it back to me, all was fine. Club sandwiches arrived on WHITE bread. I queried this with our server, she went back to check, came back and apologised that they'd read our order incorrectly. Basic customer service is surely to read orders properly! I asked how long would it take to re-make our order correctly, server said about 20 minutes in a tone of voice that implied it wasn't possible (although we didn't have time to wait another 20 minutes anyway) so we ate the meal, all of us leaving the disgusting thick white slabs of bread. These club sandwiches are hugely over priced anyway at almost £13, which would've been just about acceptable if we'd received the food we actually ordered. We won't be coming here again anytime soon. All options far too expensive now, coupled with poor service it's not an enjoyable lunchtime option anymore.

Love this garden centre! I last visited COGC back in the early part of summer, and my wife and I were extremely impressed with the quality of plants, food, and other garden accessories available. The staff were great too! They were very knowledgeable, helpful, and went the extra mile in order to make sure they provided complete customer satisfaction. As such, we we're both looking forward to bringing my wife's parents on our next trip to COGC. When we finally managed this, oh boy, what a change! As usual, the garden team delivered the same level of service expected. This however cannot be said for the catering team. And whilst the person in charge in the restaurant was most apologetic for the events that thoroughly spoilt our visit, this resulted in my in us all leaving with a very dim view of the on-site catering. Firstly, the burgers were not available, something that was not advertised when entering the seating area. Secondly, and having ordered fish & chips all-round, we were advised, after waiting circa 20 minutes, that "the fryer had broken down", and as such, they couldn't serve this either. Thirdly, having ordered 3 sausage and mash and one omelette, the food finally arrived. What a disaster! The sausages were so overcooked they were extremely difficult to cut, not to mention tasteless, and the colour of the omelette resembled that of Royal Navy grey. It too was tasteles. Needless to say it wasn't eaten. To be completely frank, we couldn't be bothered to complain because 1, the time we had spent in the restaurant, 2, the vacant response by a member of staff to a question put to them by my mother-in -law's about her meal, and 3, we needed to get on with showing them how good COGC is! Oh, I nearly forgot, we were offered a free drink for the inconvenience. However, and whilst this was a kind gesture, it didn't change my in-laws' impression of the restaurant. They did, however, like the garden centre, but added it was unlikely that they would return given they usually have something to eat when visiting such places. As such I have now downgraded my 5 star review to a 3 star. Come on COGC, you can do better than this!

It’s truly the best garden centre I’ve ever visited. It’s a must visit for plant enthusiasts. Theres lots to choose from, good quality and very reasonable compared to other retailers. Apart from the garden centre, handmade ceramics, wax melts, soaps etc are sold here. Easily takes a couple hours to explore all the sections. Will definitely be back.

Lunch - edible but very dry chicken

This was a very nice garden centre. So much stuff, wonderful plants, and a great little butchers and deli. Fantastic. Fruit and veg, artisan breads and lots of local produce. Definitely worth the hours drive

Went to Coton specifically for breakfast and found the menu just a little pricey. However we went for the full l, and light breakfasts and certainly cannot complain about the quantity of breakfast. However, it was a rather greasy plateful and the scrambled egg was extremely odd. Much more like a scrambled omelette . Doubt we will be back in a hurry for breakfast but we certainly like the garden centre as a whole.

Great place to go shop browse eat and shop.. Can meander around for hours.. Very Enjoyable and can find Everything and then more..

first time visiting. great place. lots to see. great cafe. dogs allowed. 10/10

Good Garden Centre. Several "departments" inside, too. Clothes, crafts, kitchenware, and groceries, to name a few. A little overpriced as with any Garden centre. Restaurant is excellent and well worth a visit.

Good selection of plants. They sell all kinds of different merchandise including clothing, hot tubs, and a lot more.

My comments relate mostly to the fashion section. I would prefer availability of more XXL sizes and washing instructions on every item. I love the centre....we'll laid out and pleasant staff.....car park surface a bit iffy in rain.

Great to spend a couple of hours shopping

Nice to have a garden centre with a good selection of produce just down the road

Arrived at 1145 for lunch to find it wasn’t being served until 12. At 12 tried to order and they said they weren’t serving until 1215. At 1215 was the first in the queue and asked for 4 jacket potatoes to be told they only had 3. Unbelievable.

If you haven't visited for a while you won't recognise it. The garden centre has had a major revamp and now includes a range of shopping opportunities. The garden centre is still very good with helpful staff. We picked up some real bargains in the reduced section.

Great place to shop, dine and enjoy! Extensive variety of plants beautifully tended to and displayed, clothes, gifts, homewares, and an enticing food hall. Excellent visit 😀

Convience of a post office. Variety of stuff available.

Love their cheese scones and cakes. Coffee is also very good. Its also a great place to pick up garden supplies, and has a lovely selection of ladies clothes.

I love this garden center 👌beautiful gifts and it’s never to crowded, lovely cafe and beautiful food produce .

Well-kept plants. We had a cake and tea in the cafe which was lovely. Farm shop has some really nice items. When we have more time, we will have a longer browse around everything.

Customer service at the Cafe needs to improve , after my order been placed, lady that took my order wasn't able to indicate where I should wait for my hot drinks

Beautiful place, so many lovely things. Plants, clothes, nice smelly things,food hall with an amazing butchers. Bring plenty of cash though!

Good garden centre. Signage could be improved as found it confusing trying to find the cafe.

Lots of variety of plants and various bits of the garden and home start for helpful when asked nice and clean free car parking will visit again

Love this store, and a big shout to Mauricio who helped me with all the plants I have at home!

Nice selection of herbs, flowering and vegetable plants. There is this really good smell as you walk around from the flowers that have bloomed. Most of the things are NOT that expensive. At the front store you will see some handmade/cooked/baked goodness that are truly amazing.

I try to make it over once a week to get my fruit. Its a great garden centre very big and the farm shop is great, deli counter, fresh meat counter If you can't wait to get home the cafe is definitely worth stopping for lunch you won't be disappointed by the scones

My local garden centre & visit often. The staff are just amazing and so happy, chatty , knowledgeable & friendly. Thank you ! Plants of excellent quality & the " half price half dead 😉 " section has some great bargains. Am very much a gardener so not interested in the clothing / gifts/ smellies side of things but it's all laid out well. Toilets are very clean and welcoming. Cafe nice but at busy times can have long queues - just have to be patient ! My one suggestion as a ' blue diamond card ' holder is you need to have much better lures / offers for your loyal customers. There's not much to gain from loyalty here & I recently desubscribed to your newsletter as the offers you were sending were useless to me due to no stock or just irrelevant to what I was buying....I also have a loyalty card for another locally based massive garden centre a bit further away ( recently undergone a major refurbishment) . I won't mention names but they offer an accrued points system which give reductions on future purchases. Last time I went, my points had accrued so I got nearly £10 off my plant & compost purchase. Think you're missing a trick here blue diamond 😉.....I'd use you much more if your offered a points system for future money off redemptions & focused on incentives to shop with you for actual gardeners who buy gardening stuff !!!!

I don’t really like to leave negative reviews as usually the issue can be resolved in person and there’s no harm done. However on this occasion I have to say that as a family we were all very frustrated, mortified and disappointed with the service and food we received at the cafe here. We ordered the following food: -Tuna baguette 1 with chips and 1 with cheesy chips. -Gourmet Cheesy chips. -Baked potato with tuna crème fresh and lemon. -Aubergine veggie roast. Firstly all of this food cost us around £70 which is NOT cheap, so we expected a certain level of quality from our food. However when it arrived we were greeted with a greasy soggy smalls bowl of cheesy chips (far from gourmet), a dry baked potato with literally a can of tuna dumped on it and no lemon or crème fresh. A, once again, dry sandwich with just tuna and no mayo or moisture at all to combine it together and some random flavourless tortilla crisps on the side despite asking for chips. And they didn’t have the veggie roast anymore so they just gave me extra veg (a lot of red cabbage) but didn’t discount the price a little even despite this. Out of all the dishes my dish was the only one that was even close to what we ordered and I must say tasted alright. We were very dissapointed, but we aren’t really people who like to make a big thing out of it so we just wanted our food fixed into what we had ordered so we politely asked a lady with red hair who then interrupted my dad and just went and got her manager which was fine but abrupt. She then said quite loudly “THIS MAN, has a problem apparently, with the food AND presentation” and made him feel very uncomfortable and also made the manager immediately treat him as if he was being rude. Then instead of resolving the actual issue they just brought out 3 bowls of plain crème fresh and refused to actually acknowledge just how bad all of the food was, the only comment we got was “the chips are chunky so that’s what makes them gourmet, but yeah it’s a bowl of cheesy chips”. And when dad kept asking if she understood why we were upset, she simply said “well we will get some bowl of crème fresh and if there’s any other issue let me know” but we had already told her! We just really wanted a resolution but didn’t get it, we left after and went to a different coffee shop to try and feel better but we were all mortified and just sad at how this were handled.

We visited coton garden center ,I am disabled ,disabled parking was taken up by non disabled cars, we could not have lunch as entry was closed ,too many people in cafe ,so we looked at plants ,very very expensive ,we noticed poor plants reduced from £15 ,to £ 14.50 ,absurd, we would never go again ,we would go to scotsdales shelford ,which has very poor cafe menu ,but plants ate priced far better ,simular to what one would expect to pay.

Would not recommend the Cafe at all. Ordered 2 breakfast cobs advertised as Sausage, Bacon and Egg for £6.45 and recieved 1 greasy egg in a stale cob, raised this with the Cafe Staff and was told you can only have 1 item! Absolute rip off, £12.90 for 2 eggs!

Really lovely garden centre, amazing selection of everything you could possibly need for your garden. We've bought pots, plants and other things from here. Pasties in the delicatessen are delicious as well. Staff were super helpful and they delivered our tree free of charge.

Very serene area. Everything you need from clothing to interior decoration items. Also has a very lovely restaurant with nice meals.

A great garden centre and great restaurant well worth a visit

Lovely place, maintained very well by the staff. Much larger than we originally thought. Great collection of plants and other home decorations. Kind staff.

Lovely place to spend the morning/day and at any season. Buy, have a drink, a sweet and enjoy!

Lots of different stock but bit pricey

Nice clothes for the ladies!, decent enough coffee shop as well

Lovely garden centre with a great selection of clothing, plants, food and much more. The cafe is light and airy and offers a nice selection of food and drinks.

Lovely café, and wide gardening selection of items and home products.

Acorn Cancer Support Group enjoyed a lovely lunch here. Excellent store we will be back.

It was soooo lovely there. Especially the food area where you could get fresh and pickled vegetables but also chocolates, candies, fresh pies and other great things, all locally sourced. You will love it there.

My recent visit to Coton Orchard Garden Centre was marred by a distressing incident that has left me deeply disappointed and concerned. While browsing the premises, a shed fell on me, causing injuries to my arm, shoulder, and cheek. What's even more alarming is that this accident could have involved my one-year-old child, who was seated in the trolley I was pushing at the time. The response from the establishment was grossly inadequate. Instead of taking meaningful action to address the physical and emotional distress caused by this incident, all I received was a phone call to wish me a speedy recovery. This incident reflects a blatant disregard for customer safety and wellbeing. I expected more from Coton Orchard Garden Centre and am deeply disappointed by their lack of accountability. I strongly advise caution to anyone considering visiting this establishment, as their negligence poses a significant risk to patrons. In light of this experience, I cannot in good conscience recommend Coton Orchard Garden Centre and urge them to prioritise safety measures to prevent similar incidents in the future.

I love visiting Coton Orchard Garden Centre! No matter if it's shopping for summer gardening or Christmas! The atmospere is great and the range of products is amazing! I always find wbat I need!

Very good shop - but a rubbish uneven car park of old concrete and road rubble that their trolleys struggle with.

Whole meal was awful, no service at all. Jacket with Tuna well nooo mayo, prawns like shrimp s in pink water. My friend s dish was not as described. Why didn’t we complain ? We came out for meal not to have to complain. Chef needs to up game as loads of meals left in eaten. It’s sad a lovely garden centre, spoilt my awful food so sad.

Recently taken over by big chain. I think it's lost its individual charm, it's more expensive and you have to walk past too many nicnacs before you get to a garden plant! Would rather stick with smaller but family run friendly garden centres. Good cafe, wide range cakes.

Waiting so long 4 food not enough staff I don't want 2 walk 20 or 30 mins 4 lunch and was not well after

Same as every garden centre, nothing unusual

Excellent place to come, such a choice to choose from, but something for everyone’s garden and taste, lovely restaurant too, great friendly staff

Three of us had lunch here after looking round the garden centre. Descriptions of the food on the menu sounded very good. In reality all three of our meals were disappointing. Omelette dry chewy and tasteless, burger bun dry and hard, chicken cordon bleu was basically a small chicken kiev with a pile of very boring boiled potatoes.

Nice restaurant Lots of things to buy and see

Great selection of plants and garden ware . Has cafe but short of indoor table spaces due to size.

Lovely place, mix of everything expected in a garden centre. Not cheapest, but 100% quality. Staff are amazing. Treated ourselves to pieces of fillet steak, melted in mouth beautiful when cooked at home. The sauce they put on it made it even more amazing Plants also high quality, lots of choices. Cant wait to revisit xxx

Went here for a belated Mother’s Day. Mum was happy with the selection and quality of their plants, and there were some very appetizing cakes and treats in their shop, but their cafe seems overpriced for very average food. The chicken cordon bleu was a bit hard, seemingly overdone, and a glorified chicken Kiev, and the burger was also quite tough and overdone, and dry because of it. I dare not try a slice of their tray bake at over £5 for a slice, it was no longer reasonable.

Cotton is one of the best Garden centres for miles.

Nice, good sized garden centre. Prices on plants and garden supplies here are more reasonable when compared to other garden centres. The food from the counters initially looks a little expensive but the taste and the quality makes it worth it.

Lovely garden centre. Plants good and reasonably priced. Great clothes and delivfull of delicious looking fruit and veg and other treats. Toys, garden furniture. Aquatics shop with interesting fish and tanks. Good overall atmosphere. Have not tried the cafe but always seems very full so assume it is very good.

Well stocked and reasonably priced garden centre. Particular credit goes to the gentlemen working in the outdoor section, every time I asked something about a plant, they seem quite knowledgeable giving extensive answers and practical advises!

I'm not to keen on this food.6mile drive was nice 🙂. I bought a short bread it WAS STALE. Flies on the food.the staff was nice.

Friendly helpful staff. Nice selection of plants and anything else you may want for your garden along with the obligatory candles etc.. ..some good bargains to be had here. Wonderful cafe that does a good Sunday roast and selection of cakes.

I like the cafe and garden centre also beautiful , gave me a feel of visiting an actual garden rather than a commercial garden centre.