Cote Brasserie - Cheltenham in Cheltenham

13th Jan. After a friendly welcome the service was a bit chaotic and the food was just poor (duck a l'orange dry, burger actually inedible (wife left it and went home hungry!) twice cooked chips barely any different to fries, steaks were OK, but then even I can cook steak! All in all I feel its £200+ I could have done better with. Then it got really bad, the whole night on the loo when the only thing I had different to everyone else all day was their soft cheese selection. Too ill to complain the next day so wife did; their response was simply shocking, totally dismissive bordering on rude (she said.) Left in no doubt they were going to do absolutely nothing about their cheese. Just glad my 86 year old mother didn't have any and suggest your's doesn't either. I see that up until November this place had nothing but good reviews, since then all bad; wonder what changed?

First of all a huge thanks to William ( believe was covering upstairs but helped us even though we were sitting downstairs )As previous comments on here food good- (tad bit expensive- HOWEVER service UNACCEPTABLE. We had to wait around 30 minutes between starters been cleared and main course and only because we asked where the food was ( there were about 10 tables around us and NOT one had food). No real apology offered but we were celebrating ours friends wedding did not want to cause a scene. I asked for the bill from a manager at the bar and after 15 minutes had to chase and this is where our Knight in shining armour rose on and we had the bill in one minute.An idea for the owners sack the manager and promote William.If a manager reads this and would like to explain the awful service, please do not say you were busy as surely you knew it would be busy on A Saturday and staff accordingly. We did not ask for a reduction and we live in Manchester. Think you owe our friends whose wedding meal this was a discount if they visit again and improve your service.

I live within a few minutes walk of cote and have used it many times with friends and for special occasions I have never had such a bad experience My friend and I arrived ; we were ignored for quite some time , eventually someone came along. No greeting of any description in fact we felt like an inconvenience We were shown to our seats then ignored for 15 minutes whilst they cleared the table next to us and then sprayed it as if it was the most important job in the restaurant The place was nearly empty so I couldn’t see why clearing the table was more important than serving customers In the mean time another lady arrived at the desk and she was ignored for at lease 5 minutes I had ordered the champagne brunch this never arrived, we ordered coffees. I ordered a flat white , this arrived and was a cappuccino The main then arrived , no presentation, warm and hard poached eggs. We then tried to catch the attention of any member of staff, there were plenty of them but they seemed intent on folding napkins We had to eventually go and get one I said that I was really not happy with the whole experience I then foolishly assumed that the waiter would go and tell the manager, nothing happened When the bill arrived I told them to remove the service charge. The food tasted like boil in the bag food and I will not be returning Not surprised that a few days before Christmas that the restaurant was nearly empty

I booked the champagne breakfast for myself and my two daughters. Previously I’d always had great food and service. Not sure what’s happened recently? In a nutshell, our orders weren’t taken, after 20 minutes of sitting there my daughter had to go and speak to someone. When the food arrived it was warm but definitely not hot, my potatoes could have done with another ten minutes in the oven, the rest of the breakfast tasted ok, it was more the temperature of our food really. My daughter ordered a vegan breakfast. The fake ‘bacon’ arrived chopped up into the tiniest of pieces. Seemed like they’d run out and were trying to disguise this fact? When the bill arrived I was overcharged for a flat white that was already included in the price. Added to that was a £6 service charge, I asked them to remove this. The staff just seemed uninterested and didn’t seem to have a clue what was going on. The manager ( I assume) forgot a customers coffee and shouted down the restaurant really loudly “ sorry, have it on the house” There was no music on so the atmosphere was really flat considering it was a week before Christmas. Definitely won’t be rushing back anytime soon

The 'average' rating we've given is a generalisation of our entire experience with Cote Cheltenham which did not meet our expectations during recent visits to other branches. It's the second time in less than a month where the demeanour of the staff appeared unfriendly, slightly inept and inattentive. We must however exclude the assumed manager of the branch who on both occasions was friendly and welcoming as we first entered. Our party of five ordered and were served coffees quite quickly. However, the quality of the flat whites varied widely and were not barista-standard with my own more like a luke-warm weak latte with no coffee art present. It was then between 20 and 25 minutes before our brunch plates arrived and were offered with a level of detachment - this at a time when there were less than 10-15 clients present. Although the food itself was passable, the 'Dingley Dell ham' appeared indistinguishable from a supermarket pack. Whilst we waited, several fresh customers arrived and the lack of apparent staff acknowledgement meant that one left after waiting several minutes. The access to the first floor toilets was 'tired' and a little grubby whilst the men's toilet really needed some TLC with grimy floor grouting and a loose toilet seat. We must say that we have mostly enjoyed our Cote experiences and believe that this was just a blip which might easily fixed with more staff 'empathy' training and timely facilities maintenance.

Terrible experience from the usual Cote standard. The food was lukewarm at best. Also we were made to feel very welcome by the staff. Drinks and food slammed on the table and lovely hearing the ‘huffing and sighing’ from some members of staff. It took close to an hour between ordering and the food arriving. Note to management at Cote Cheltenham….don’t hire student staff who can’t be arsed to be there. We will not be returning

Disappointing and not up to the standard of other Cote restaurants we have visited. The minute steaks we ordered were over cooked, fatty with a large piece of inedible gristle. The garnish of rocket was limp. Very disappointing.

Horrible experience. 3 of us put in a drab upstairs space with a table of 15 very loud people. Could not hear each other. Ate food and left as soon as we could. So disappointing.

Extremely disappointing experience. Cote is one of our go to local restaurants where we have always had a good experience and lovely food . On this occasion the parsnip soup was cold and had to be sent back, friends prawn Thermidor looked like the cheese sauce had solidified and was sent back, to be replaced with a parsnip soup which was watery with no substance, again sent back to be replaced. The main course, a mushroom Bourgogne, lacked substance with only mushrooms and a small amount of mash potato, the butternut squash pithivier was microwaved extremely hot but the vegetables were cold., the Christmas Turkey meal was dry and lacked all the vegetables that were advertised with the meal, the disabled toilets had no paper towels or toilet paper. Timing it was an 1,5 hours before we received our starter then another 45 minutes until we received our mains, no one likes to be rushed but that was ridiculous. We did ask what was the problem but none of the staff would advise the issues the restaurant was clearly enduring.

Went to the restaurant for my father in laws 83rd birthday. Our party of six arrived on time and ordered within 10 minutes of sitting. The restaurant was about 3/4 full and had a nice vibe about it. Well 45 minutes later we were still waiting.. the manager came over with some complimentary olives and bread as an apology for the delay as apparently one of the steaks had been overcooked and it was being redone, we were told our food would be 6-7 minutes. I don’t know what they used in the kitchen to tel the time but 20 minutes later we were still waiting. We asked a waitress what the delay was and she said that she would find the manager and get back to us . Another 5 minutes and we were told that our order wouldn’t be long but she didn’t know how long !!! We chose to leave and not wait any longer as by now the evening had been ruined .

We have dined at Cote many times and usually have a good experience. However, on this occasion the food was very slow to arrive and when it did, it was not good. When we let our waiter know about this, he immediately offered us free desserts, which was a nice gesture. At the end of the meal he told us that our food was not on the bill as it had taken far too long to arrive and, when it did, we weren’t happy with it. This was the saving grace, the gentleman who looked after us did it properly and, as a result, we will return as it was undoubtedly a one off experience. I think the restaurant was too busy, not our problem, but a reason for the delays if not the poor food.

After having an amazing experience at Cote in Gloucester Quays we decided to venture here prior to a show at the town hall. We arrived as per our booking time, were given a variety of menus and shown to our table. There seemed to be lots of staff but none who wanted to make eye contact so we waited for 10mins before our wine order was taken. A further 45mins later our starters arrived. The food was good but we started to worry about the time as we had a show to go to. A bottle of water was plonked on the table but failing to get the attention of anyone we had to take the water glasses from the adjacent table to drink it. An hour later our chateaubriand arrived, ordered medium it looked like it had been cooked the day before, it was grey and looked dry. At this point we decided to leave, we offered to pay for what we had even though we left 1/2 bottle of wine in our glasses but our server, seemingly resigned to the situation, told us not to. We left and went to the Ivy who served us quickly and with amazing food.

I was very disappointed with Cote brasserie. We had to wait near an hour for our food. I ordered the fancy fish pie. There was more sauce than fish in it, The portion was very small.. It coast £15.50 and it didnot come with any veg.. Which made it very expensive dish. The only good point was the food was hot. Will not be going there again

Very enjoyable lunch at Côte with family. Excellent service & good vegetarian choices. Only one negative comment. I thought I had been served wilted greens with my quiche instead of green salad. Turns out it was salad - dressing put on too early & made it soggy. Still ate it!

Really enjoyed our meal here with friends. The vegan choices were delicious. Staff service was extremely good and friendly. Definitely a good red wine too. I also stupidly left my handbag on the chair and on going back after evening closing time they still kindly helped recover it. I will be back.

What a fabulous meal! So tastey….my wife had steak and said “ best ever” perfectiy cooked… I had the duck in orange…amazing .. I can also recommend the French lager METEOR that they serve

Just a wonderful dining experience! I have been here quite a few times and the food is always delicious. Beautiful atmosphere too.

We booked for dinner during our short stay in Cheltenham and really enjoyed it. The restaurant is attractive with a great atmosphere and the staff were friendly and efficient. We had beef bourguignon and fish pie for mains with ice cream for dessert. All of...

Myself and my friends came here for some food and we were really impressed - service was great, food was really tasty and prices were pretty reasonable for the area of cheltenham the restaurant is situated in. Would definitely come back!

Banging pork! Crispy on the top, succulent on the bottom. Cracking waiters, couldn’t be a friendlier team, even with the GM’s all wearing pink shirts.

Really enjoyed our visit. We sat at the far end of the restaurant where the music was quiet. Seating was comfortable. Staff were very professional and friendly. I had the Breton fish stew which was gorgeous. My companion had beef bourguignon, again very good. Good...

This one of our favourite restaurants and it never fails to deliver good food. The service was excellent and friendly. We had a free glass of Cremant if booked through the email. All dishes were so good especially the Poulet Grille. Just one negative is...

The food was great, atmosphere lovely and although it was very busy the staff were still superb - very helpful and friendly. Great service. We all really enjoyed it.

Firstly, the Maitre di on the front desk would have been totally within his rights to have told us to politely poke off when two people ruck up trying to get a walk in without a reservation at 5.45pm on a bank holiday Monday and...

Came with 20 ladies just before Christmas. We were given part of the private room upstairs. We had 2 big tables and another party had the 3rd table. Service was more than 10/10 and our food all turned up without any glitches. Difficult to do...

Have visited a number of these restaurants, and by far my fav mid priced chain. Not many diners when I attended so not fair to comment on the atmosphere and compared to many I found the decor uninspiring. However service was good and dishes arrived...

This was the best lunch menu that I have enjoyed for a very long time. Three courses were all absolutely delicious and just the right size for lunch. I will be back!

Vistied Cote recently, food was reasonbibly priced and staff were attentive and welcoming. Food could have been presented a little better, the chips were very salty and my desert looked like it had just been thrown in the dish - rather someeone had thrown up...

We have eaten a couple of meals at the Cote restaurant in Dorchester and have always been very pleased with the meals there and the service we received. Cote in Cheltenham did not disappoint either. The meal itself was very well presented, hot (as appropriate),...

We had booked Cote for a special 50th Wedding Anniversary dinner for my parents - 16 of us, children and grandchildren. To say that our night was totally ruined by the terrible food that was served to us is an understatement. We had pre-ordered, as...

Foods average compared to other Cotes, the shocking aspect was a member of staff waiting to start shift was lying horizontally on a sofa next to customer tables watching tik tok videos on phone which was louder than the music in the restaurant. Credit due...

Disappointed as Cote Brasserie Cirencester is one of my favorite restaurants Cheltenham is quite dowdy in comparison The ladies toilet are a disgrace. Filthy floor, 3rd cubicle along, toilet seat broken, and toilet roll hanging off the toilet door coat hook Ordered starters but soup...

Terrific starters and main courses. Excellent gf choice. Good wine menu. Coffee terrific. Speedy service even as busy.

I was a bit concerned to begin with as we arrived a few minutes early and waited at the reception desk. Plenty of staff about serving diners, but nobody acknowledged our presence. Even if someone had just said that someone would be with us shortly...

I would have given 5 out of 5, but for the fact that my chicken was overcooked and dry and the pommes dauphinoises were unimpressive. Apart from that, it was a very pleasant visit.

I'm here writing this review after Xmas lunch with colleagues. I had the fish stew, I was looking for it in the bowl, I think the tide had gone out as a lack of sauce. I also had bones in the small piece of fish....

Myself and my two sisters visited Cotes de brasserie when staying in Cheltenham for the weekend. The food was good and we had complimentary vouchers for cocktails too. Our waitress Magdalena was very good and looked after all our choices, lovely happy personality. Would recommend...

Extremely disappointing lunch. No wonder the place was empty. Come on COTE get your act together. Very poor quality. The dessert was nice though and the frites.

I will preface this by saying that (i) I am a Cote fan, good food at reasonable prices;(ii) our server was most helpful and attentive throughout BUT we made it clear that we were on limited time due to an event at the Cheltenham literary...

My wife and I ordered fish parmentier and salmon cote d’azur for us, and haddock goujons for our toddler. The waiting staff were very attentive and the atmosphere was very nice, but I must say that I have never before received a portion size smaller...

we visited for lunch today, Sept 24th 2022. Lovely separate gluten-free menu for my sister and a good choice for both of us, I had the salmon with extra green beans, and she had gluten-free fish with extra creamed spinach. both enjoyed it. We shared...

We had a lovely meal on a quiet Sunday evening, no booking required. The food was excellent and so was the service. Prices were reasonable also.

We all want is a nice meal, lots of choice, and reasonable service.. problem is they ram as many people in without the staff to cover, so slow very very poor choices for vegetarians, what we had was pleasant enough, but that’s all, the sad...

I don’t remember signing up for their email list, the list always make you hungry when you look at the pictures with all the delicious meals they serve, so we make an effort to eat a meal here when we are in Cheltenham. Good location...

Saturday 16 July, we ordered brunch (French Toast & Eggs Florentine). We were welcomed and well looked after by a wonderful manager, who was on his own looking after a small number of tables. We quickly received our coffees and were politely told the food...

We visit this Cote whenever we visit the UK which, pandemic aside, is about twice a year. The menu is varied and appears to cover all tastes and when served the food is quality, albeit a tad pricey. I have commented about the noise before,...

I arrived at 8.50 for Sunday breakfast booked for 9am; the front door was closed, but unlocked, so I let myself in. No-one was around, so I walked through the restaurant calling 'hello'. In the end I phoned them and was told the doors didn't...

We love the Cote Brasserie restaurants and always look out for them wherever we are. This one was just OK. Food nowhere near as good as in the other branches and the service was poor, including the duty manager who was ignorant (perhaps if he...

Came in with my friend and the food was beautiful! Our waiter William (I think) was so kind and so helpful. Definitely made our experience better!

Came in for some food after a stressful day at work and was served by a intellectual waiter called William. I could honestly say I couldn’t ask for a better waiter. William has answered all of our questions to do with the menu, was very...

I had a great meal with a friend and was served by William who was extremely attentive and courteous, he was patient and had a great conversation with us. The food was outstanding

Lunch on a busy Saturday. Decor, cleanliness and ambience good. Partner had chicken salad I had Tuna Nicoise. Hers was very good, my small tuna steak was hugely overcooked and thus tough and basically inedible. When waitress asked whether everyone was OK, Mrs said very...

Excellent food.All the dishes were well prepared and tasty.Good selection of veg with the meal.Only criticism was the layout.Tables too close together.Not the right scenario for a romantic dinner.

My husband and I had a delicious 3 course meal last week.The young male waiter who served us ( we were sat upstairs) was so good at his job.We look forward to returning and highly recommend this restaurant.

Nine of us holidaying in Cheltenham had an evening meal at Cote. The table and service were very good and the food while not exceptional was decent and not expensive. Well worth a visit.

Very good food. Fairly priced. Service was excellent. Compared to some of the competitors in Cheltenham, this ranks highly on the value for money front. Recommended

A 5* review with reservations. We love Cote and have consistently used it since it opened in town. The last few visits things have gone downhill. Portions smaller, food cold, minute steak like leather, onion soup seemed old and its just not as it was....

we booked table - it was the end of a two day race meeting so very busy in town. As always the food and wine was good- friendly staff and not expensive.

This restaurant is lovely - the tables are well spaced, the background music is very low, so not intrusive, the menu is extensive and very good value and the young staff are terrific. We were served by the delightful William, who was charming and attentive....

Visited on Friday evening, had booked for 8.15 but we were early arriving and they sat us no problem which was great. The gluten free menu is huge! So much choice I struggled to decide. I went for the beetroot starter and beef cheek bourguignon...

We turned up with 9 people on a busy Saturday evening to find the restaurant had no record of our booking. Whose fault that was doesn't really matter, the place was full whichever. Quietly without fuss, the manager found a table for us if only...

breakfast here with the wife on saturday! it was fab, generous portions and lovely coffee, couldnt fault the service.

I can honestly say that I have just been served the worst meal ever. I ordered the mushroom cassoulet but what I was served was a small dish containing overcooked, rubbery pieces of mushrooms sitting on top of mushy beans in a gelatinous sauce. The...

Visited tonight. Unfortunately, our friend was taken ill but the staff were absolutely amazing in their response and showed amazing concern. We have been visiting this restaurant for years and always had great food. Tonight for example I had Beef Cheek, which is new to...

It's the first time that we had used this branch of Cote, and we were not disappointed. We hadn't booked in advance, but we were quickly shown to a table by a friendly and efficient member of staff. The food was really good, and we...

I have been here a total of 3 times over the years and am never impressed with the food here. My recent rip was the same - the calamari was chewy, the burger small and unseasoned - with a tiny gem leaf and a slice...

We went there on a Monday afternoon and I can’t fault anything even if I want Andriana was amazing, so attentive and sweet- everything seemed effortless for her, The drinks that she suggested were amazing, the service was fast, the food so tasty, everything was...

First visit to this particular branch of Cote. Very good Salad Nicoise with a slightly seared tuna steak, my partner loved her mushroom Cassoulet. She enjoyed her coffee Martini cocktail. Friendly efficient service. Total bill with drinks and automatically added 12.5% gratuity was £44.27, not...

I had a breakfast once there, I wasn't really sure what to order, so one of their lovely staff explained the menu for me, food was excellent quality and their jams were from heaven, one of the guys who works there was extra nice and...

Went for dinner with friends on Saturday. The staff were all brilliant and our starters were great. We all had the chicken liver parfait. Mains were good apart from my steak being cold. This was changed but then I wasn’t given any cutlery and was...

Reliable high quality Cote food. Knew we would not be disappointed. Felt Covid safe which made for a relaxing meal.

We dined in a few times!food is always amazing and the staff even more,especially Calum the manager who is always very friendly and professional !

Four of us had a meal here at the weekend. Had a fab time. The staff were all friendly and attentive. Good was incredible and served in a timely manner. I am gluten free and the gluten free menu was a really good size and...

Went with friends in June and had the early bird deal . This is good value and the food was excellent. The staff were all really friendly and helpful too.

Always loved this place - atmosphere great, food great as well. Staff very friendly and will accommodate your every need if possible during your meal.

Lovely setting at the top of town. Plenty of space and light & airy. Easy to book online. BUT - we sat in the back (at our request as one of our party has swallowing issues and can be quite noisy and off-putting). It took...

Me and my boyfriend came for drinks and food, the food came out fast and it was lovely. The staff were so friendly and efficient. One of our waiters Steven went beyond by making us some cocktails upon request, even though Côte do not have...

Second visit after a 12 month gap, and was disappointed. Food average, apart from so-called half a chicken which was exceptionally small. Acceptable quality but then you are paying premium price, which includes 12.5% service charge. Left feeling hard done by. Shame.

Average food, they assume service warrants 12.5% service charge without asking and don't take cash. We'll never be going back

On the first day that indoor hospitality has been allowed, my husband and I had a meal at Cote in Cheltenham, fourteen months after our last meal out together, coincidentally inCote at Oxford. We booked on the web site, and found that already all the...

I know Côtes is part of a chain but somehow it doesn't feel like it is. It feels homely, with friendly, attentive staff and excellent food. I have a food intolerance, so out comes the master book, which lists everything on the menu, with all...

We had a very enjoyable meal the staff were friendly and attentive and we felt comfortable during these COVID restrictions. We had been to the Ivy day before and compared the two we all preferred this meal . A worthwhile visit highly recommended

We visited yesterday with 2 young kids as walk-ins without a reservation, lovely hostess found us swiftly a table and looked after us with a smile (behind a face mask) and extreme kindness. We had amazing Chateaubriand for 2 and that was absolutely amazing. The...

Before booking a table for the birthday of my 5-year-old daughter, I rang and asked if I can bring my cake and blow candles. Lady said, of course, no problem at all. Just before getting a cake, the waitress told me that they misinformed me...

To be honest this was a standby really. Having been forced to cancel a trip to Paris earlier in the pandemic, we thought we'd go French but unfortunately three out of the top four restraurants on TA were closed and the other couldn't accommodate us....

We visit here regularly for breakfast (and sometimes brunch) and both the service and food is always excellent. My particular favourite is the french breakfast with the boudin noir and toasted brioche. COVID has made eating out (or doing most things) unenjoyable, but cote has...

We were visiting our son in Cheltenham and took him here for our get together meal. The food was excellent as was the service. Very nice restaurant well spaced tables. All Covid precautions being adhered too.

On arrival for a two day stay in Cheltenham,we found Cote Brasserie and ordered French onion soup and a bottle of sparkling water.The service was great and we had a great chat with our waiter who was also very professional.Our soups were great and very...

Visited 21st October 2020. Service excellent. Food really good. Husband and son had Belly pork, us ladies had Haddock special. The Haddock was the best meal I have had in a long time. Chocolate mouse afterwards lovely. Folks complaining on here about Covid - we...

Whilst the food was good, there was no hand sanitizer on arrival and the menus were paper not laminated and were not given to each customer to keep, therefore these were obviously passed from table to table. Didn’t feel coronavirus safe.🙁

La esposa y yo fuimos a cenar el sábado por la noche. La señora de la recepción fue muy agradable y servicial. La comida era buena, excepto el cerdo de mi esposa, (la grasa del vientre siempre debe estar crujiente, lo cual no lo era). La apuesta era buena. El camarero fue atento y amable también el cerdo de la factura y se aseguró de que el pedido alternativo llegara rápidamente. Aunque son una cadena, pero en el mercado y buenos en general.

always love this place especially when I go with family! Food is great and so is the atmosphere. would go again but not with friends as sometimes feel out of place as teens!

We haven’t been for a while but from arrival to leaving it was spot on. Great service not intrusive, a great table, delicious food, great wine and a kir Royal complimentary for our wedding anniversary. We will be going back.

Fabulous food, quick and attentive service. Busier than we expected for a Sunday evening, nothing could faulted from start to finish.

First visit but definitely not the last. Impressive decor, friendly and efficient staff, clean, bright, and food to die for. This place in no way comes across as one of a 'chain'. Highly recommend.

Had dinner at the Brasserie Cheltenham twice last week. Both times the food was delicious and the staff very efficient and polite. Try the pork belly, and fillet steak, and after the cream caramel special. Cannot fault this restaurant.

Been a number of times but it was nice to go back, food was delicious and the recommendation of the wine was perfect. Our waitress was a delight and restaurant itself was bustling and busy

This was our fifth visit here. The COVID arrangements were good, staff polite, helpful and efficient and the food excellent. The only chain restaurant we like, consistently produce a great ambience and quality food.

Great meal last week, all three courses really great, in particular the fish was particularly tasty. Staff were great and everything arrived in a timely manner. Great to have you back we have missed our visits to Cote.

Great to see it open again. Great value, food and service. Hope to be there soon. One of the best in Cheltenham.