Costa (The Range) in Cheltenham

Good cup of coffee at reasonable prices

Very busy but service was quick . Nice coffee and toasty

The workers there are a lot of funny people.

Always a great place for coffee

We have been here several times and the general feedback is a positive one both about the place and staff. The place is generally clean and the staff si friendly and professional. The staff was emphatic and caring when I had a really bad day bringing me comfort and a smile, for which I am truly thankful. For me, this is the best Costa to go.

Ok, but the staff weren't the friendliest on the day we went.

Love this place, the staff are friendly and helpful , nice and spacious, and calm

Usually have very friendly people on the drive thru, not so much this time.

Good costa, friendly staff, plenty of parking - but they had run out of sausage baps at 9:30am on a Saturday.

This was not a good visit to the drive thru, speedy service, polite enough however the scanner for the app didn't work and was asked to change the brightness of my screen which clearly wasn't the problem, never had an issue with this, moreover there was not cinnamon which is also annoying for a chai latte and the taste was weak Truly disappointed, also the drinks are more expensive here in Cheltenham So no bean, no cinnamon....

Nice chilled place with lovely staff

Great place to have coffee with very friendly staff.

By far the best Costa I have been to, morning staff are so friendly and welcoming! Make my morning every day 🙂

Make sure you check what you get, as they seem to make what they want, wrong syrup in both drinks and couldn't even cut the sandwiches in half, lazy staff more interested in chatting and laughing with co working then taking orders right.

Where to start, customer service skills 1/10, ability to make drinks as requested 3/10 iced cappuccino correct without the syrup, asked for iced latte with soya and caramel syrup but got given Normal latte with caramel. Worst Costa I have ever visited find better customer service skills at the tip.

Perfect little latte stop, thank you ☺️

Didn't take long for order and availability was good but the dining area was not clean, and there was dirty tables with used glasses, low customer service at till -no greeting

It's clearly addiction at this point 🤣 great service from friendly staff, daily customer ❤️

It was very clean and it is very hygienic.

Classic Costa always quick service

I ordered a small cappuccino which was supposed to have shots of expresso. I received a luke warm medium cup of what might of been a latte or maybe it was just steamed milk. If they put two shots of expresso in the cup I could not tell. There was zero coffee taste and definitely way too much milk. I’m extremely dissatisfied at this Costa, also conflicted open hours ,however the staff friendly and welcoming at time of my visit

Great coffee as always and one of the few places you can sit outside due to covid.

Lovely cafe inside and out. Very helpful staff. Great coffee.

Excellent and prompt service, with good tasting coffee ☕

Pleasant helpful staff , lovely coffee.

I had a lovely time at this Costa. I came in wanting a meeting through teams, and they welcomed me in saying its perfectly fine, the person serving me my order, Fran, gave me respect and care when doing it, not to disturb me. She was also very friendly and constantly cheery. Thank you Costa, especially Fran

Spacious and clean. Flawless Costa.

Very friendly staff a great cup of tea

A very good Costa. Great coffee and clean well maintained premises.

It's Costa. Not sure what else to say. They have coffee. It's okay.

Quick and friendly service. Clean and lots of tables to sit at. Nice atmosphere if you are sitting in or outside. Can also go through a drive through service if you are taking away in your car.

Since reopening the main cafe drive through really slow and disorganised. Always friendly and polite staff though

Very pleasant seating area on a hot day

Really rude member of staff slammed her hands on the table we were about to sit at and told us 'no' loudly. Table was 'closed' due to social distancing but the signs wasn't visible. We were absolutely fine about it but her attitude was terrible! Also when the air con is on you should have the door shut, such a waste of energy cooling the place but having the door wedged open.

Very friendly staff. We'll managed

Friendly staff and very good service

Staff appear very inexperienced and not customer focused; we took a seat inside, first time post pandemic only to be informed 10 mins later we shouldn't be inside because the fire alarms were faulty (it's not a big store they missed us sitting there!)

Great to be able to sit inside again 😊

Friendly staff & a good selection of food to go along with your drink. Mental ques during the recent promotion & stressed staff, but normally as above.

Good, fast service. Lovely coffee

Very clean, staff efficient and helpful, definitely be going back

Very good range of drinks, toasties, cakes, free parking outside, very clean, on a retail park, with 'The Range' opposite and Dunhelms next door...The girls are lovely, friendly and welcoming, two very clean toilets also.

The lad who served me was very happy in his job and had good customer service. He also said hello to my little girl which was nice and he was good st providing what I needed for a pleasant experience

Traditional Costa with drive through. However no sense to seating inside

They're always lovely in here. Plus Costa is a dream 😍 and the new saver menu is a steal!

The brunette female member of staff was rude and unhelpful. Presentation and standard of drink was awful and this is so unlike costa. Needs some decent management and more courteous staff!!

Really well with the rules and masks

Very pleased with the disabled toilets, they were exceptionally clean and actually had a coat hook low enough for a person in a wheelchair to reach!!! Wasn't so happy with: there were free tables before we decided to drink in but while in the queue people came in and saved the free tables before getting their drinks. We had been stopped from doing this in other Costa's so didn't do it when we first came in. It would be better if every Costa followed the same rules.

Fairly new coffee shop. Plenty of seating inside and outside (covid times)

Saff are always friendly very clean and cover safe

Socially distanced tables here taken to the extreme so had to sit outside on damp seats but large parasol provided cover. I think they could review seating; someone passing by or at a counter shouldn't cause rows of seats to be blocked

Clean and tidy, in my opinion there was a little bit of overkill around covid, more tables could be made available, still keeping people safe.

As far as Costas on a commercial shopping estate goes, it was ok. Some outdoor seating, with some covid taped off areas for distancing.

Both times asked for 2 Cappuccinos got to window wrong order or what did we ask for, never asked if we wanted sugar.

Great service , delicious sausage bab with brown sauce and as always best coffee in town.

Great facilities including a drive thru and friendly staff.

Needs a bit more floor cleaning and old cups cleared away but staff lovely and tea was good.

Disappointed on today's visit. Normal the staff are very good. But something went wrong today.

Never anything to eat here. I have coeliac. Nothing gluten free to eat. But if your vegan oh thats ok ! Vegan is a choice. Coeliac is not. I dont come here anymore. I support local cofffee shops that offer gf food. And cheaper coffee.

OK but tables full of dirty used dishes & given plastic knives.

Great staff Great food. Will defo return

Very nice. Quick service. Not as compact as other Costas so you can relax while having a coffee. Good staff.

Friendly staff, recommend the winter blend for the coffee

One of the best costas in Gloucestershire as its genually very quiet and the staff are friendly

Quiet, good service, easy parking, delicious cheesecake

first class. our favourite place. great coffee makers.

first class macchiato a rare thing these days. my new favourite cafe..

Barista noticed my wife was feeding our baby and made her milk slightly hotter so when she got to drink it was still hot, and offer a tap water also, really appreciated.

Staff are always friendly here.

Good coffee, nice place staff ok.

The staff are really helpful and even give you a wave when leaving. It's one of those places, a bit like a community, people reading the paper, using the WiFi and others just having a chat. A pleasant place just drop in. Thank goodness it is open to late.

Great costa! Only thing is costa gets more and more expensive.. they should keep the prices low then i would come there more often( right now only twice a week ) if prices were lower i would come every day

Half price delicious toastie and coffee deal can't complain

Lovely coffee and croissant, but the hot chocolate tasted of nothing, very watery. Parking right outside is great and inside was clean and conformable, calthough lighting is very bright- need your sunglasses on!

The same as every other Costa these days, nice coffee, decent aesthetics. Friendly staff.

Rubbish service. Drinks tasted disgusting

We went there as Costa lovers to explore new shop, and our first visit was great disappointment. First drinks made from out of date milk and replaced with warm like drinks, served without saucer which I returned with first drink. Not impressed and will be not returning there.

Drinks served up with foul tasting gone off milk....had to complain....disgusting!!!! Anyway drinks replaced and even these come back like warm & lumpy....worst Costa ever - avoid this place until they get themselves sorted....if ever!!!