Costa Next Tamworth in Tamworth

One of the drinks had completely spilt over

Service everything is so slow with queues a mile long, staff so un organised needs someone to organise chaos as waited 35 minutes to be even served only 2 behind counter needs more staff seving

Ordered myself an alternative milk hot chocolate which should be heated to 140 absolute max, didn’t ask for it extra hot, took a sip and it’s completely burnt my tongue even still the next day. Felt as though it was heated to 180-200. Not happy. Costa standards aren’t followed, staff wearing false nails and false lashes aswell as piercings. Staff are miserable and hardly approachable, the only approachable member was the young dark haired girl. Very disappointing 🤔

Driver would not walk up to deliver

Order was missing an item (chicken shawarma), was unable to get money back for this from just eat themselves. Would’ve been nice if item was replaced with something else to say sorry we haven’t got this in stock or double check the orders before packing.

First time i have used this paricular Costa. I won't be returning. Order was wrong, drinks just left on side to go cold. Barrista who was doing the drinks did not tell anyone that their drinks were ready, or even what drinks she was serving. Long queues, very bad service.

A good location and easy to access. It was really busy, service was slow and orders were fluffed- a takeaway was served on a plate, decaf cappuccino order was a bit of a wait. Clearly the staff were rushed off there feet. On a positive note the bacon, brie and Chilli jam panini was tasty and warmed just right so it wasn't overheated and tough when it cooled.

enjoyed my breakfast. lovely delivery guy. thankyou.

No mil no sugars to add to the drinks!! It was requested upon the order. Won’t be able to enjoy the drinks

Plenty of parking available at this Costa so should be a convenient one to meet friends at but sometimes it's difficult to actually get a table there as it's so busy.

I had an amazing experience at Costa in Ventura Retail Park. The service from Tarik and Georgia was exceptional. They were both friendly, attentive, and made sure everything was perfect. The atmosphere was cozy, and my coffee and salted caramel cake was delicious. It's clear they take pride in their work and genuinely care about their customers. I'll definitely be coming back—highly recommend!

We waited over five minutes to be acknowledged as customers. We the waited a further 15 minutes for our drinks to be made. Furthermore one of our drinks had been made incorrectly when it arrived so we had to wait longer. Our food was handled by an employee that had previously been mopping the floor and I’m unsure if they had washed their hands. Owing to the mess, wet floor and chaos behind the counter it was taking a long time for anybody’s orders to be made. The staff were disorganised and constantly bumping into each other and being in each other’s way. I have visited many Costa’s but this is the worst place I have ever seen. It was not busy at all. The kitchen was very messy with the floor littered.

Visited this particular Costa for the first time Monday 2nd Sept. Lovely girl promptly cleaned the table as I sat down. We got chatting and I explained I was on a first date😄 Apart from the gorgeous cake & coffee when I went to use the bathroom she said she’d been checking I looked ok and was everything fine on the date. How lovely was that! In fact all your staff were lovely, couldn’t fault a thing and yes i’m meeting him again 😅😊

Arrived at 15.45 on a Sunday staff said they could only serve us if we drank out of takeaway cups as they were closing at 16.00 and blamed Next for these rules! Wonder how true this is?

The wait was ages but the saff were friendly

The delivery took more than 30 minutes longer than first estimated and the delivery driver went to the wrong address and it took 10 minutes to get him to come to the correct address. By the time he arrived the cream had melted and our cakes were not included in the delivery. Absolutely shocking service

My husband ordered a coffee to be delivered and today and yet again it cancelled just as it was meant to be delivered, I had already waited over 30 minutes, it’s not the first time this has happened I’m so angry with this service, the money was there so there wasn’t any reason why it didn’t arrive, it seems my money is not good enough for just eat, terrible customer service,,,,,,,

Always a good stop whenever I visit Ventura park

Always have the best salted caramel frappes from here! Very sweet, just as I like it!

I've used a few different costa coffee in the tamworth area they have always been lovely great service, I've used the Costa on Ventura a couple of times and won't be again as the staff were very rude as if it was an inconvenience that I'd ordered a hot chocolate. Won't be using this costa again.

Coffee good, blueberry muffin and millionaire shortbread nice but not the best, but dirty cutlery. Why can't these places ever give you clean cutlery. Nottingham Costa is the same. Please buy a decent dishwasher.

Toast and coffee early on a Saturday, smiley waiting staff, what's not to love? ( & their toast is en pointe!)

I am delighted to acknowledge the exceptional customer service delivered by Ellie, her professionalism, coupled with her friendly and adept communication skills, truly set a high standard for customer interactions. Her swift resolution of a minor issue within seconds exemplifies her efficiency and commitment to ensuring customer satisfaction. Keep up the hard work.

First time using the service and was very pleased

I've tried this costa many times but it never improves, sadly. It's not just once but every time I've been in the staff are so unfriendly and you feel like it's too much trouble for them. Not impressed, it's just not a great atmosphere.

Didn't realise that if your meeting friends friends for catch up and lovely coffee after shopping that I would receive a £120 fine for staying in a shopping centre casually shopping and then Costa for a coffee and bite to eat was timed , I for one didn't see the time limit nor did I think I would be watched unlike shopping in Leicester not time limit at any of our shopping centres, will not be returning again just to watch the time , disgusting behaviour and would NOT recommend at all shopping and eating

I went out for an end of day drink with my wife. We went into the drive through and looked at the board as we were excited to try some of the new stuff. We asked the assistant have you got this NO, this NO, how about this NO. the muffin on the board we wanted we got told is not sold anymore ( even though it was advertised) Very disappointing experience

No AC in the middle of summer. Unreal in 2024.

Just like any other. Staff are talking amongst their selves instead of interacting with customers. There is more than taking the order and the money. Just saying

The Best of Costas! An almost hidden secret which I am about to share! Clean, comfortable store, good seating, easy parking and very customer friendly hours that you should make themselves aware of. Fantastic friendly staff offering excellent customer service. It is without doubt the best Costa to frequent in this area especially at Ventura. Also ease of access if travelling en route. I can highly recommend.

Needs fumigating, little black bugs everywhere, floor looks dirty

Had a voucher for a free cookie with a purchased drink. I was told that they were all gone! I asked for an alternative. That wasn’t possible. The voucher expired today. Always remember that there’s an ‘ouch’ in voucher.

Lots of fruit flies chasing me and my food around the shop today. Lots of them! Moved tables twice beginning to wonder how clean it is behind the counter.

As a Costa Coffee shop it ok BUT I have been constantly bombarded by Black flies all over the place , there's an infestation somewhere close. This is INSIDE the building .

Coffee is great. However the seating area was a mess. Very untidy. No-one clearing away after customers.

I visited the store yesterday evening meeting a friend for a coffee and a catch up, the coffee and cookies were great, normal for a Costa. The staff member who served us seemed to have an attitude, almost as if it was a chore serving us. He was not very polite and forgot part of the order. Probably will give this costa a miss in future.

Great coffee, always busy staff good behind the counter but the tables don't get cleaned quick enough Sat here for 25 minutes no tables cleaned Not good

Ordered coffee and food and when the courier arrived I was told they had run out of food. If I was informed about this I obviously would have cancelled. So two coffees has cost me nearly £30 pounds. I want a full refund including the delivery and service fee

Just got bk from the drive through at ventura, spent £3.75 on a small cappuccino, driving bk to work I had a sip with no coffee just warm milk. The lady with big lips,tattoos and dark hair served me! Won't be going again.

Well they're certainly 'relaxed' about service. The store is clean and tidy. There's space for more tables, you get the impression they're maybe focused on the driver thru

Amazing 🙂 great hot choccy. Very spacious and clean

Was extremely busy when visited, not a lot of space for prams.

Busy Costa, quick efficient friendly service

completely wrong order received

Ordered a toastie and the packaging was left open, one half of the toastie missing. Additionally, there was hardly any filling inside and it was falling apart as if someone threw it in the packaging. Sausage roll came cold to the core. Also ordered an apple juice and got an orange juice instead =/

A small outlet in Ventura Park car park. Disabled parking alongside. Can be very busy around lunch time. It's a standard Costa. Staff very friendly and helpful.

Great service delivery driver well spoken and respectful

No issue with delivery driver but only received 1 of the 3 things I ordered correctly.

Everything delivered early and still hot thank you

Coffee and a cheese and ham toasty.

The staff are lovely and helpful. The coffee is always good.

Nice friendly staff. A good coffee

Coffee not as hot as it should be. Otherwise very good

The order was correct but the coffee was quite cold. Not sure if that was costa or the delivery driver.

Shocking. Waiting for a drink 25 min now. Staff obviously not trained properly and making wrong drinks. Hope owner reads this.

Costa did not have the cakes I ordered but instead of ringing the customer to arrange a substitute they sent nothing. So I paid for a cake that did not get delivered that did say was still available when ordering.

It is what it is, a coffee shop with snacks. Limited sitting, so be prepared to wait if you need to stay.

Asked for a receipt for my costa points but didn't get one - I feel like it should just be standard to provide that Drink was hot and cake was good tho

Los locales han perdido sello, no son ni calidos ni limpios como antes y el producto normalito

My go to place for a coffee and cake.

Useless place being a Costa fan this is the worst one I've ever mean in so much infact I feel Starbucks calling Costa are quick enough to raise prices but not standards.

Tables not cleared, always feels dirty in this Costa. Dishwasher wasn't working so had to drink from takeaway cups even though was staying in the premises and as always a slow moving queue. When I went to see if the 2 drinks on the side were the ones I'd ordered, the woman was really abrupt. Not a great Costa, but then I think that this is pretty typical of a lot of them now.

Late delivered, food cold plus missing item.

Not happy again not recived the right panin ordered a Brie and bacon panin and was cold

Missing 1 of 3 items, no straws. Hopeless

Did not get bacon and Brie panini got tomato and mozzarella

Says delivered but Never turned up, the shops number isn’t available. Will not be ordering again

Everytime i order they never have half the things. If you havent got it it needs taking of the menu. I bet just wont refund either so now im probably going to miss out on £15. Absolutley discusting

Food was cold and drinks were missing!!

ordered drinks with different sugar requirements, nothing on the cup stated whether it was/wasnt with sugar. not good for diabetic customers.

2 drinks failed to arrive no cream on iced drinks as requested

Been to this Costa twice both times disappointing my coffee was cold my wife's refresher cold drink was weak dirty plates left on limited tables for the whole time we were there not going back thanks

Love it here staff are nice & the food is great 🥰

Nice hot coffee, friendly professional service.

Very weak coffee despite after trying the drink and asking for extra shot. Barista very curt and reluctant to accept not normal Costa Coffee quality

Very friendly staff. Drinks are always hot when we get takeaways. Store is clean.

Servirea , jalnica . De fiecare data astept la coada cel putin 30 min

It never came this is the second time now

Service was aporling, no welcome as I came in and was greeted with a "what do you want?" Asked for a vanilla latte and got a bitter latte made in seconds. When went back to ask for a shot of vanilla I was told "you didn't ask for vanilla" awful customer service will definitely not be going back.

DISGUSTING let me order then decided you wasn't taking orders, monotone girl on the phone was rude and didn't care, driver turned up and they messed him around, they confirmed that my order was accepted..in the way and delivered, said it was automatic, it isn't! You have to enter it into the ipad! So they've told just eat that I've received my order instead of cancelling it, you need to hire someone who has a few brain cells!

Yummy food and drinks, fast service and friendly staff. A nice little location next to greggs.

Got kicked out with my 3yr old and 11 month old because they were eating a Greggs sausage roll despite my partner being in the queue to buy us food and drinks for ourselves from Costa. New policy by a new manager apparently. My children had to eat their sausage roll in the car.

Ordered costa and cake on line. One of cakes unavailable, when we went to collect our order and questioned the missing cake, the young girl barrister abruptly said ‘there is none’. When we asked if we could have a refund, barrister replied very abruptly ‘you’ll have to go to customer services’. I know they were busy but there is no need for such rudeness!

Coffee was hot and food was too All tasted brilliant, what more could you ask for

Put in for coffee and a snack .staff was very good and the food was ok. I injoy may time there.will go again would recommend

2nd visit. Both visits as bad as each other. Dirty tables and a extemely long wait. 4 people behind the counter all as useless as each other. Cmon Costa, im a big fan but this was baaaaad.

Popped into the Costa at Next to meet my friend for a quick drink. Queue was quite long and slow despite having four people behind the counter. On standing in the queue you could see every table had rubbish and empty mugs on it, in the whole time of our stay which was about an hour in total from queue to leaving we never saw anyone clean any of the tables or take away anything so customers could sit down and it really would have taken ten mins of just cleaning, it was so bad I wanted to do it. Our table was just covered in sticky marks and food all over the floor surrounding it. Even the counters with the cakes etc were filthy. When we ordered the drinks separately, we got the same thing just in different sizes so different prices but when we sat down realised we had the exact same so either I was overcharged or she got a large one for cheap, either way it was a bit annoying so definitely check what you get given as well. It was also like sitting in a greenhouse with the glass windows which I know isn't their fault. Afraid we won't return to use this one again.

Massive queue Sunday morning snaking round to door. 25 mins to be served a simple coffee. Uncleared cups on tables. Never again

Hot chocolate leaked as cap not fixed probably items also missing from order

Came in today after a 13 hour night shift and thought let’s have a treat for breakfast well I wish I didn’t bother very rude staff member behide the counter no service with a smile at all and then as I sat down with my hot drink I was shocked there was no sugar I asked a lady if the sugar could be refilled for her to say we haven’t got any at all I mean it’s a coffee shop why would you not have sugar!!! Place looked dirty and I ended up walking out leaving a full cup of latte didn’t even want to complain as I felt it wouldn’t have got me anywhere don’t think I’ll be returning anytime soon shocking customer service!!

Just been in to order two cakes for my boys. Four members of staff of duty. Taking at least two to clear up spilt chocolate powder. No service for 4 mins despite there being four personnel. Service, when it arrived was rude and surly. I was curtly told I used the wrong window. Sad. I’m normally a happy Costa customer.

Very disappointing visit. Unhelpful rude staff, preferred talking to each other than serving me. Only two cold drinks available. We had the Strawberry Infusion and it was very weak. Couldn’t be bothered to complain. The restaurant was messy and looked as though no one cared. I usually like a visit to Costa but this is definitely the worst I have ever been to, I won’t bother again. Very disappointing, don’t waste your money.

Usual standard of coffee and bacon roll. Pleasant and friendly staff and inside looked very clean. Sat outside on tables, a bit windy today but clean, spaced out tables.

Rude , disgusting staff and coffee cold , and was very disappointing .Charlie served me and didn’t smile once and never had a visor on even thou your exempt you should wear a visor .

Staff were rude and unhelpful. I came into the coffee shop with my litttle boy in the pushchair and we waited patiently in the long wait for a table. I was told a table was available so I continued waiting in the line to get my order. They then decided to sit someone else at my table and also sit the customers that were behind me at a table. I was left with no table and felt very discriminated. There was no apology or explanation and the staff were rude especially the manager. Will never go to this costa again I spend a lot of money in Costa and this experience has put me off! I could tell they didn’t like that I had a pushchair and I feel this is why I got treated the way I did.

Fairly busy at most times when Next is open you will find. Drinks up to the usual standard. Costa is on the first floor and access is via stairs, escalator or lift. Toilets are in next and spotless. Good to see hand sanitisers available. Free parking outside Next.

The usual high standard you expect from Costa. This restaurant does get extremely busy at weekends. I love the new lunchtime meal deal, it’s great value.

Excellent coffee and service by the staff. Yes, quite busy at the time of the visit but served efficiently. Place was clean and tidy.

Only costa at Next Tamworth could have ONE member of staff serving on the busiest shopping Monday after Christmas at lunchtime. The queue went out into the home furnishings section and was around 25 people deep. Everyone was moaning and many people gave up but myself and others stuck it out and (yes I timed it) were in the queue for just shy of 50minutes. The girl sauntering around cleaning the tables was offering no help to the poor girl doing absolutely everything by herself. I felt so sorry for her. However as much as she was working her behind off it’s still a one out of five in the service rankings as in my 45 years of being alive this tops the world record of queuing in a coffee shop coming quite close to the time we queued at Starbucks at Walt Disney world, Florida. To give you an idea of the time myself and others endured in the longest coffee queue known to man, I’ve made a few comparisons of things that take near enough the same amount of time. 1. The Birmingham to Lichfield train. 2. Driving from Tamworth to Derby. 3. The standard queue time to ride the London Eye. 4. 3 x doctors appointments 5. Preparing a cottage pie from scratch.6. Mowing my rear lawn7. The space station covering around 12,000 miles. 8. Running half of a 10k race9. Washing and drying an average hatchback including blacking the tyres. 10. The drying time of a duvet set in a Hotpoint dryer.

Popped in whilst shopping in next. First impressions was a rude girl serving, no eye contact and abrupt. Until tried to have a joke with her at the till. She cracked a smile. Bonnie was good and talkative and understandably frustrated at customers leaving their tables and floor a complete mess when departing