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4.1

Based on 472 opinions finded in 3 websites

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Nº 462 in 1033 in Croydon

CUSTOMERS TALK ABOUT DISHES WITH..coffeechocolate

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Never in my life that I’d think a Costa store would be this bad. got served a cake with a fly in it DEAD. and my drink wrong. staff in there unprofessional and young kids. Need a cleaner in store rotten toilet never come here save your money soon will be shut down

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Michelle Wheeler . 2024-10-16

MORE AT Google

I took my mum there for coffee. The staff even in a not busy time can't even bring the hot drinks over to you. The drinks were fine. The toilets were disgusting and not kept clean. Despite there being a code on the door they are not kept clean. I would never visit this Costa branch again.

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Cheryl S . 2024-10-14

MORE AT Google

My server maimoona was so sweet made my drink with love. She was so kind as well she should definitely get a raise !!

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tamiaa . 2024-10-13

MORE AT Google

They NEVER have any of the plant based food or cakes 🙃 like EVER… so if you’re vegan and need a quick snack with your coffee , this isn’t the place.

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Naomi J . 2024-10-11

MORE AT Google

Great Place for coffee , Great customer service by SABA

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Faisal Ali . 2024-09-12

MORE AT Google

The place is nice, good space for a meeting. My mocha tasted great but was like warm 🙁

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Tracey Rashid . 2024-09-01

MORE AT Google

No starts would be more appropriate upon entering I thought I was walking in to a youth club waiting time and drink were terrible not using milk jugs properly wow this really is a joke has Costa decided thornton doesn't deserve the proper customer services but we can happily pay your prices wow I overherd a gentleman saying should film and put on you tube for likes because the store was run so bad till did not even work gentleman and young lady had big smile on faces as if days over place is a joke I hope this is not what Costa thinks is appropriate customer service so astonished

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Mr Souissi . 2024-08-30

MORE AT Google

I just ordered delivery worth £15, I received 2 bottles of water instead of my order and when I contacted about this I was denied any refund. You can come and pick up your overpriced water!

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Anna Dabrowska . 2024-08-24

MORE AT Google

Always have issues with items including milk being out of stock, staff don't know how to speak to customers and openly moan about their day

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Caroline Mayo . 2024-07-30

MORE AT Google

Friendly atmosphere, nice coffee and snacks with happy staff. A great place to chat and enjoy a break.

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Gregory Connor . 2024-07-12

MORE AT Google

Ordered One Sausage and One Bacon Bap and got Two Sausage Baps.

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Keith . 2024-07-09

MORE AT Just Eat

Clean, nice staff, free wifi and good selection of goodies to eat

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Janelle Murray . 2024-06-14

MORE AT Google

The food was Cold the hot Drink was cold. The person did at least 2 deliveries before mine went in the opersite direction when doing other deliveries and was on a push bike, Not impressed at all. This is not the first time lately

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Keith . 2024-05-31

MORE AT Just Eat

Costa is my favourite coffee shop and the Thornton Heath branch has a lovely team of batistas.

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Lynette Afflick . 2024-05-24

MORE AT Google

They never have the right straws for frappe which means you can't drink the bubble one, when I asked they gave me a spoon...

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sophie hudson . 2024-05-18

MORE AT Google

Loved the place, had a pink lemonade which was perfect for this hot summer weather. The staff were kind and very attentive. Great place to chill and get work done

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Michelle Carter-Smith . 2024-05-17

MORE AT Google

I ordered three things and just got the coffee. No apology or substitutes. Very poor service.

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Miss . 2024-04-27

MORE AT Just Eat

Cold coffee and the place is dirty and poorly maintained.

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charles wright . 2024-03-11

MORE AT Google

This is the fourth time something has been missing from my order..

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Katie . 2024-02-22

MORE AT Just Eat

Cleaning is not good here. I sometimes have to clean my own table. They also charged me extra compared to other costa stores.

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Nazia Mehrabi . 2024-01-12

MORE AT Google

I didn't like iced latte. It's different than usual. And I didn't receive vegan brownie, but cookie instead.

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Ieva . 2024-01-11

MORE AT Just Eat

Lovely staff who know how to make great coffee.

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Marion M . 2023-12-27

MORE AT Google

Premium coffee delivered fast and fresh. Perfect for busy mornings!

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Faransis . 2023-12-15

MORE AT Just Eat

Very rude staff, no respect to customers. I arrived 10 minutes before the clousing time there and they told me that they not going to serve and I need to go out. I just wanted to have one take way coffee and thats it. I don’t recommend this place.

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Fatjon Geca . 2023-11-25

MORE AT Google

We enjoy going to your bricks-and-mortar cafe, so thought we'd try-out the online option. No complaints! Thank you.

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Mo . 2023-11-14

MORE AT Just Eat

Driver turned up and said he couldn't deliver because it was damaged. Said he would contact Stuart (?) and the shop would arrange a redelivery. No communication or confirmation of this received. I'd like a refund. Thank you

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Miss . 2023-11-10

MORE AT Just Eat

Delivery was good. However, I paid an additional 50p for marshmallows with hot chocolate. I only received a mere single marshmallow floating in the hot chocolate. Not sure why.

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Deebiga . 2023-11-07

MORE AT Just Eat

Excellent service and friendly staff

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Rushit Peci . 2023-10-04

MORE AT Google

Who doesn't love a Costa? Lovely staff too x

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Dean C . 2023-09-30

MORE AT Google

Quick visit for lunch: toasted sandwich toasted on one side and untoasted on the other. As to be expected.

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Dante Rossi . 2023-09-02

MORE AT Google

Nice hot coffee and fresh chocolate twists. Thank you

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Oliwia . 2023-08-31

MORE AT Just Eat

Used more for people wanting WiFi. Staff never smile. Coffee is just froth rather than creamy and has a bitter taste. Always out of ingredients to make specials on board ie smoothie

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Glynes Highland . 2023-08-22

MORE AT Google

I am a regular now and from the beginning i never had any problems with them, the staff is very friendly and the coffees are amazing!

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Yoko Anngella Adelina . 2023-08-20

MORE AT Google

buen servicio, buena comida y agradable ambiente.

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Jorge Ayuso . 2023-08-11

MORE AT Google

Tables had a light coating of crumbs and there was a sleeper not bothering anyone. But it felt calm.

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Mike Thompson . 2023-07-16

MORE AT Google

Great atmosphere good location.

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Angela “CynthiaMay1942” Edwards . 2023-07-08

MORE AT Google

I am a regular customer Their customer service is very good The new staff are very polite and caring. They keep it clean and tidy and try their best at pleasing customers. There are plugs around so I see quiet a few people with their laptops working there. Probably because it's an easy atmosphere. Occasionally they have staff coming in to cover and they can be a little dismissing of the customers request and some a little vicious by making drinks hot out of spite. But overall the current permanent staff there are very polite.

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Litinha Moreninha . 2023-06-05

MORE AT Google

One of the items on the order was incorrect, don’t like what arrived so a waste of money!!

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Jackie . 2023-06-04

MORE AT Just Eat

Everyone is so nice and kind!!! Best costa ever

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Cian . 2023-06-02

MORE AT Google

It was a nice place to chill and relax.

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Adeyinka Ewedemi . 2023-05-26

MORE AT Google

Scilian muffins are great with a capochino

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Pat Clouder . 2023-05-24

MORE AT Google

Great for a quick coffee or business meeting.

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Gail Hall . 2023-05-22

MORE AT Google

Thornton Heath Costa can be busy but friendly. The staff appear to be calm, polite and in control, even with the high turnover of people. They're manner I believe reflects on the customers.

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Leroy Hanson . 2023-05-20

MORE AT Google

Had the BEST Cortado 👍 delt energised abd happy 😊❤️

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Elizabeth Ghabriel . 2023-05-19

MORE AT Google

One of the worst outlet among costa chain. Staff working there is rude and no manners when serving. They just dont care about the customers nor customer feedbacks. Disgusting place never go there if you need a refreshing coffee. Staff called MAGGIE is worst of them all. She treated like customers are nothing. I left whout thinking twice after talking to her. Disgusting

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Shamen Rodrigo . 2023-05-18

MORE AT Google

Today evening at 1700h i went to this costa and Maggie who was in the serving counter offered my coffee like the first image. Then i asked why it is like this she said she can prepare another one and gave a coffee as second photo. She had chocolate powder with her because the same moment she put for some other coffee but when i asked she said she dont have. I said i dont need a coffee like this for nice evening i would like a refund then I was surprised to see her attitude towards me. She is very destructive to have on a storefront. Very rude and careless. Will never go there to this costa again. One of the worst place in thornton heath. This was not the only thing, they serve watery coffee, not upto the standards in any other costa and coffee is very cold too.

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ishanka tharika . 2023-05-17

MORE AT Google

There was no WIFI and manager said that it was another company's responsibility and that I should call ahead next time to see if they had wifi.

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julian shaw . 2023-05-17

MORE AT Google

Just now i was offered by staff this coffee. This is how costa staff serve coffee 1700h

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Sudarshi Jayasinghe . 2023-05-17

MORE AT Google

They followed my instructions for no ice but missed the cream and topping on my frappe

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Hollie . 2023-05-08

MORE AT Just Eat

It's surprising for me to have such a good Costa in Thornton Heath 🙄

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Hafsa Ahmed . 2023-05-08

MORE AT Google

Costa Coffee Thornton Heath High Street is very good spot for meeting up with my dance crew for a coffee, bite to eat and a chin-wag. Nice coffee, good food, clean store and happy staff members.

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Leon Dias . 2023-04-29

MORE AT Google

Nothing delivered and Costa didn’t answer the phone

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Katie . 2023-04-28

MORE AT Just Eat

They overcharged me. Paid much much less for the same at the other Costas , looks like they cheating on customers,

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Piotr Pisarski . 2023-04-26

MORE AT Google

Food didn’t show up, says delivered but never got it

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Megan . 2023-04-22

MORE AT Just Eat

Visited here over the last couple of days and the service has been great each time. The staff were really friendly and quick at serving my order!

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Jack Wynne . 2023-04-15

MORE AT Google

It hasn’t arrived and it’s telling me it has and I have NO idea what to do?!!

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Janet . 2023-04-14

MORE AT Just Eat

Very friendly staff who make a lot of effort to make customers feel welcome. Great quality drinks. I always find a moments peace when I go there and have had many good chats with people there over the years.

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Beni Vitai . 2023-04-14

MORE AT Google

great coffee in a comfortable shop with friendly baristas

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Richard Beckett . 2023-04-12

MORE AT Google

Got a frappe from them but after requesting for a straw I didn’t get one. How do you drink a frappe with no straw??? What? How does this make sense?

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MJ Fitness . 2023-03-24

MORE AT Google

There seems to have been a change of staff and the new staff is rude and unprofessional, taking personal calls while serving coffees, and making customers feel uncomfortable when ordering. My friend asked for hot water and was made to feel very uncomfortable and was then given half a cup of water.

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Ambreen “Zara” Alban . 2023-03-16

MORE AT Google

Staff stressed by amount of people. Forgeting orders. Tables not cleared for anyone new coming in so if you do actually find a table to sit at its dirty/not cleared). I was told 'I'll do it when I'm not busy'. It feel dirty because if this. A lot of people use Costa to work from. That's great but there's no where to sit if you're meeting a friend. People saying 'Move I need a plug' Costa don't care. It just doesn't feel very nice in there.

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sue ahmad . 2023-03-15

MORE AT Google

Nice customer service and coffee and toasted sandwich was good too.

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Clifton Monfries . 2023-03-15

MORE AT Google

To be honest , its just a run and drink place for me , I didn't liked it too much. For me it can only be a place to chit chat and time pass rather than coffee 😃 It didn't suits my Taste buds.

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Tahirish Abbasi . 2023-03-02

MORE AT Google

Staff member had to go and ask manager if she could top up coffee that had become tepid with hot water and manager refused! Unwelcoming.

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Stephanie Gill . 2023-02-18

MORE AT Google

The day I was there, at lunchtime, there was only one staff member, and although they weren't super busy, she had too much to do. Nobody was cleaning tables and the coffee was average.

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Salim Salam . 2023-02-15

MORE AT Google

Very disappointed The worst service ever !coffee didn’t taste nice it was very cold even though I have asked for extra hot when I confronted the staff she got very angry and rude and told me that’s how coffee is suppose to be not happy with the service at all

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Norel . 2023-02-08

MORE AT Google

Didn't bring bacon roll Brough sausage instead and no sugar

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Dan . 2023-01-28

MORE AT Just Eat

Cosy and quiet most of the time. Love the hot chocolate! Friendly staff.

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Aoife McKeon . 2023-01-09

MORE AT Google

Nice coffee shop ,friendly staff

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Raymond frank . 2022-12-31

MORE AT Google

Arrived in store 10 minutes before closing (with the door still wide open) for a hot drink due to the cold. Told they weren't serving anymore. Poor.

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Daniel Axten . 2022-12-26

MORE AT Google

My option is that these guys who work here have incredible patience and education. I am a regular customer and I always ask them how they tolerate so much rudeness from people. the coffee is very good. I just have to walk through the door and they already know what to prepare. I have read comments here that they are rude. but I have seen situations where they are literally disrespected and they hold their own. I hope all Costa employees are like this team that works in this store.

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Wendy Moreta . 2022-12-26

MORE AT Google

Hot Coffee, Fresh Pastries 🌟🌟🌟🌟🌟

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Sasha . 2022-12-01

MORE AT Just Eat

Met a friend for a catch up on a Sunday afternoon, it was my first time visiting, the team looked to be really busy with both in store and delivery orders. It meant the tables weren't being cleared and we had to move two trays to find a seat. Apart from that, it was relaxed and comfortable and the muffins and hot chocolate we ordered tasted as nice as I'd expect at a Costa.

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Maame Baryeh . 2022-11-07

MORE AT Google

The lid was off the hot chocolate and the quantity wasn’t a large

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Nadiyah . 2022-11-02

MORE AT Just Eat

Part of delivery missing, the egg spinach mushroom bap was not included

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Eva . 2022-10-22

MORE AT Just Eat

Received wrong order. Have not received my british chicken bacon toastie.

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Veena . 2022-10-18

MORE AT Just Eat

Tidy, Good service. Fairly busy but all tables cleared in good time.

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Terie . 2022-10-08

MORE AT Google

I’m a coffe lover Well i had a latte and was sooo terrible the milk wasn’t fresh as well the taste was sooo weird)and the stuff doesn’t know how to communicate with customers not even a small smile and they are getting soo irritated 😤 when you ask them something, rubbish rubbish coffe and staff😡

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Giotina Petruta . 2022-10-04

MORE AT Google

The order was damaged and driver said he would come back with fresh items but never did!! Restaurant not picking up their phones!!

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Dee . 2022-09-16

MORE AT Just Eat

As Costa Coffee shops go its ok. Never have a huge stock of anything to intice you, but what they have is ok. Shop light and airy all on one level so good access.

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Julie Wiseman . 2022-09-13

MORE AT Google

Second time with really bad experience, nice lady didn’t accept the payment of the £20 the paper note , regardless that’s they’re still legal tender , moreover she dropped the plastic cup on the dirty floor and then picked up and filled up with the Frappuccino for the customer - no comment…

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Grace Grace . 2022-09-03

MORE AT Google

I received the wrong order and it was cold and there was hardly any fillings. I tried to call 5 times and no one answers the phone. I’m not feeling well and had order for myself and my 9 year old daughter as I haven’t got any food in and I’m not feeling well enough to go out. The disappointment with the food and service beyond words.

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Rebecca . 2022-08-29

MORE AT Just Eat

They never seem to use the proper cups and mugs when dining in. You're given a take away cup every time. Why bother having real cups?

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Ashley Maslin . 2022-08-27

MORE AT Google

This place is really grubby, the nice seats are all taken by people using laptops for hours on end, the food is a very limited choice and not presented I'm an appetising manner at all. I found the staff to be rude and unhelpful. There are better places to go for coffee in Thornton Heath

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peggy reapy . 2022-08-23

MORE AT Google

I ordered a cheese and tomato toastie and received a bacon sandwich with a random hot drink I didn't order. I don't eat pork so it was a shock and very confusing. Just state you don't have the item I ordered and cancel the order instead of wasting food and everybody's time.

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Salimah . 2022-08-21

MORE AT Just Eat

Great for a drink or sandwich on way to church Sunday if you forgot your breakfast or don't fill able to get it before you leaf then go hear and enjoy .

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Lloyd Burgis . 2022-08-09

MORE AT Google

Where is my frappe How do you report missing items

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Wayne . 2022-08-07

MORE AT Just Eat

Staff were friendly,had a cappuccino used the washroom 🚻 ,wasn't super clean slight improvement required.

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Catherine Hogan . 2022-07-28

MORE AT Google

Had a relaxing cup of coffee and some cake - and... calm...

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Shelley Leckey . 2022-07-18

MORE AT Google

No straw no costa pamplet to get points and toastie was burnt

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paula . 2022-07-17

MORE AT Just Eat

I ordered a cheese and tomato toastie suitable for vegetarians. I received a toastie with ham in it.

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Salimah . 2022-07-09

MORE AT Just Eat

My order was missing an item that was clearly on the receipt they attached to the bag.

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Salimah . 2022-07-09

MORE AT Just Eat

They forgot the main thing I wanted. Never ordering from here again. Why would you charge me for food and then just not give it to me?

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sophie . 2022-07-08

MORE AT Just Eat

They gave me my drinks but there was no chicken wrap. They charged me 4.90 for it. Absolute daylight robbery.

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Micah Scott . 2022-07-08

MORE AT Google

Driver didnt deliver to correct address.

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Shaun . 2022-06-21

MORE AT Just Eat

The delivery was all fine but the flamingo biscuits I had ordered were substituted for biscuits that my little one can’t have due to allergies. Not the end of the world but a bit disappointing

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Laura . 2022-06-15

MORE AT Just Eat

Coffee split ordered large an got medium want my money back

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Rose . 2022-05-19

MORE AT Just Eat

Staff too slow at serving. Tables not cleaned between customers. Bit grubby in there sticky tables i wont be returning.

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Lou Owen . 2022-05-16

MORE AT Google

Hot food laying against iced drinks! The food was ice by time it got delivered and completely missed a drink which is clearly stated on the recipt. Rubbish!!

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rebecca . 2022-05-08

MORE AT Just Eat

There’s no cream on my drink my biscotti missing

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Ashley . 2022-04-29

MORE AT Just Eat

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