Costa Coffee Tamworth Drive Thru in Tamworth

Well the evening is rubbish it’s raining outside freezing cold and we decided to go in next and up for a Costa coffee We were served by a lovely Guy name Lee, his customer service was amazing he was so welcoming and polite. And he just lifted our mood and made our experience so much better. Would definitely recommend here and Lee, top man 👍👍

Service everything is so slow with queues a mile long, staff so un organised needs someone to organise chaos as waited 35 minutes to be even served only 2 behind counter needs more staff seving

Ordered myself an alternative milk hot chocolate which should be heated to 140 absolute max, didn’t ask for it extra hot, took a sip and it’s completely burnt my tongue even still the next day. Felt as though it was heated to 180-200. Not happy. Costa standards aren’t followed, staff wearing false nails and false lashes aswell as piercings. Staff are miserable and hardly approachable, the only approachable member was the young dark haired girl. Very disappointing 🤔

We came in and waited patiently in the long slow queue, picked up a toastie and ordered a oat latte Only to see a miserable lady with dark long hair not tied back and false nails, no gloves and just damn right rude and side eying everyone and talking gossip to colleagues on head set Never again would visit here

A good location and easy to access. It was really busy, service was slow and orders were fluffed- a takeaway was served on a plate, decaf cappuccino order was a bit of a wait. Clearly the staff were rushed off there feet. On a positive note the bacon, brie and Chilli jam panini was tasty and warmed just right so it wasn't overheated and tough when it cooled.

Plenty of parking available at this Costa so should be a convenient one to meet friends at but sometimes it's difficult to actually get a table there as it's so busy.

I had an amazing experience at Costa in Ventura Retail Park. The service from Tarik and Georgia was exceptional. They were both friendly, attentive, and made sure everything was perfect. The atmosphere was cozy, and my coffee and salted caramel cake was delicious. It's clear they take pride in their work and genuinely care about their customers. I'll definitely be coming back—highly recommend!

We waited over five minutes to be acknowledged as customers. We the waited a further 15 minutes for our drinks to be made. Furthermore one of our drinks had been made incorrectly when it arrived so we had to wait longer. Our food was handled by an employee that had previously been mopping the floor and I’m unsure if they had washed their hands. Owing to the mess, wet floor and chaos behind the counter it was taking a long time for anybody’s orders to be made. The staff were disorganised and constantly bumping into each other and being in each other’s way. I have visited many Costa’s but this is the worst place I have ever seen. It was not busy at all. The kitchen was very messy with the floor littered.

Arrived at 15.45 on a Sunday staff said they could only serve us if we drank out of takeaway cups as they were closing at 16.00 and blamed Next for these rules! Wonder how true this is?

The wait was ages but the saff were friendly

Always a good stop whenever I visit Ventura park

Always have the best salted caramel frappes from here! Very sweet, just as I like it!

I've used a few different costa coffee in the tamworth area they have always been lovely great service, I've used the Costa on Ventura a couple of times and won't be again as the staff were very rude as if it was an inconvenience that I'd ordered a hot chocolate. Won't be using this costa again.

Coffee good, blueberry muffin and millionaire shortbread nice but not the best, but dirty cutlery. Why can't these places ever give you clean cutlery. Nottingham Costa is the same. Please buy a decent dishwasher.

Toast and coffee early on a Saturday, smiley waiting staff, what's not to love? ( & their toast is en pointe!)

I am delighted to acknowledge the exceptional customer service delivered by Ellie, her professionalism, coupled with her friendly and adept communication skills, truly set a high standard for customer interactions. Her swift resolution of a minor issue within seconds exemplifies her efficiency and commitment to ensuring customer satisfaction. Keep up the hard work.

I've tried this costa many times but it never improves, sadly. It's not just once but every time I've been in the staff are so unfriendly and you feel like it's too much trouble for them. Not impressed, it's just not a great atmosphere.

Didn't realise that if your meeting friends friends for catch up and lovely coffee after shopping that I would receive a £120 fine for staying in a shopping centre casually shopping and then Costa for a coffee and bite to eat was timed , I for one didn't see the time limit nor did I think I would be watched unlike shopping in Leicester not time limit at any of our shopping centres, will not be returning again just to watch the time , disgusting behaviour and would NOT recommend at all shopping and eating

I went out for an end of day drink with my wife. We went into the drive through and looked at the board as we were excited to try some of the new stuff. We asked the assistant have you got this NO, this NO, how about this NO. the muffin on the board we wanted we got told is not sold anymore ( even though it was advertised) Very disappointing experience

Just like any other. Staff are talking amongst their selves instead of interacting with customers. There is more than taking the order and the money. Just saying

No AC in the middle of summer. Unreal in 2024.

The Best of Costas! An almost hidden secret which I am about to share! Clean, comfortable store, good seating, easy parking and very customer friendly hours that you should make themselves aware of. Fantastic friendly staff offering excellent customer service. It is without doubt the best Costa to frequent in this area especially at Ventura. Also ease of access if travelling en route. I can highly recommend.

Needs fumigating, little black bugs everywhere, floor looks dirty

Had a voucher for a free cookie with a purchased drink. I was told that they were all gone! I asked for an alternative. That wasn’t possible. The voucher expired today. Always remember that there’s an ‘ouch’ in voucher.

Lots of fruit flies chasing me and my food around the shop today. Lots of them! Moved tables twice beginning to wonder how clean it is behind the counter.

As a Costa Coffee shop it ok BUT I have been constantly bombarded by Black flies all over the place , there's an infestation somewhere close. This is INSIDE the building .

Coffee is great. However the seating area was a mess. Very untidy. No-one clearing away after customers.

Great coffee, always busy staff good behind the counter but the tables don't get cleaned quick enough Sat here for 25 minutes no tables cleaned Not good

Just got bk from the drive through at ventura, spent £3.75 on a small cappuccino, driving bk to work I had a sip with no coffee just warm milk. The lady with big lips,tattoos and dark hair served me! Won't be going again.

Amazing 🙂 great hot choccy. Very spacious and clean

Typical Costa located opposite Aldi at Tamworth (former John Lewis). Plenty of parking with bays for disabled. Pleasant staff.

Was extremely busy when visited, not a lot of space for prams.

A great place for a coffee break!

2 Smiley faces on the cup this morning. This is why I love going to this costa alway great Service no complaints from me.

Went for a cheeky coffee after shopping. Very friendly and they work hard! Lots of people doing the same so had to wait 20 minutes to order/ get our coffee

Toast was under cooked, ordered a large cap got a medium and it was cold 🥶

Staff are very knowledgeable on drinks including dietary requirements, and know where to look for the correct information if they are unsure. Clean inside, tables constantly cleared and floor mopped regularly. Staff are always really accommodating with getting my toddler several babyccinos, even at the drive-thru when I’m not even purchasing a drink for myself! A very breastfeeding-friendly space too.

Really friendly staff, nice coffee and food

Nice large sit in area. Outside table area and drive through. Very clean and tidy. Extremely busy,(Sunday midday). Good variety of drinks and cakes/sandwiches. Staff friendly and helpful. If you don't mind Costa prices it very good, but cheaper cafe's and eateries are available near by.

Firstly, anyone going to a Costa, it's coffee, not life and death, the abuse some of the young people get is ridiculous. So please give them time to make your coffee and chill, or go home and put the kettle on. How do I know this. My daughter worked at Costa in Solihull for 12 months. So why am I putting this. I went today and was served by someone called Olivia. Not been to Costa for ages. Happy, smiley and efficient. What more do you need. Anyway, well done olivia, in what must be a challenging environment sometimes. You deserve employee of the month, its staff like you that just get on with it with a smile that don't ever get recognised.

The hot chocolate is like hot milk

Average time to get a coffee must be 30 minutes. No staff to collect dirty dishes. This place is absolute garbage

Very slow service for drinking in

Usual Costa smiley service and great coffee!

Used the drive thru here and it took over 15 mins to order. There were 4 or 5 cars in front of me. When I got to the microphone to order I had to wait 5 mins. I was surprised it took so long to get a coffee. It was a busy morning but that was crazy.

This Costa is sloooooow at serving. Despite a few complaints nothing is being done to rectify the situation. There can be 10+ people queuing with 7+ people waiting for drinks and 1 person making drinks. 🤦

Clean, spacious and a great place to get some work done.

Went through the drive thru today and ordered a Chocolate Fudge Brownie Frappe Mocha. After receiving my order, i moved out of the driver thru, only to look at my drink and noticed there was no brownie crumb as described on my drink. Bit of a let down as this is why it had brownie in the title of the drink. I would have gone into the store to complain, but i had my dog in the car and it was 28c, so there was no way i was leaving the dog in the car to go into the branch to deal with this, and didn't want to wait in the drive thru queue again and hold others up to deal with this.

Nice atmosphere. Staff are usually quite slow. Not good with queues. There are several Costa's in Tamworth, and none open very late, which should change this day and age!

Very good staff helpful and friendly and quick when busy

Nobody empties the ash trays or wipes down the outside tables. Very disappointing for a Costa

Service was very slow one member of staff on drive through as well as inside saw a member of staff sit down talking to a young girl whilst they was a queue

Staff need to read receipts to know if people are eating in or taking away

Good location but service slow. With drive through seem to prioritise them so always have to wait. Good coffee though

Nice coffee. My New York bagel was OK but squashed too much in the sandwich machine. Service a bit slow and one member of staff just pushed past me to fetch a bottle of water - no 'excuse me' or 'sorry' or anything! The member of staff who served me was polite but not very engaging.

Great coffee shop, but service is always slow....so allow more time!!

Just stopped for a quick coffee, very nice.

Great place nice service yes it's much better, great place just need to stop the entrance door from banging as people go in and out

Modern drive thru coffee good food OK bit expensive but same everywhere

I am a client of this Costa since December. Back in the winter I couldn’t complain about quality of drinks/ food because it all was okay. However last couple of months on every visit there is always something wrong. Firstly they weren’t ordering caramel sypup for a month, so no caramel lattes/ frappes for such a long time. Lately they introduced new frappes, I had bluberry and mango. Blueberry’s taste was alright but they didn’t add blueberry balls that this drink should contain, there was almost no syrup and they gave me ridiculously small straw that made drinking this impossible, this drink is just too thick. If they don’t have ingredients/ accesories they should inform about it straightway and offer something else. Mango one was disgusting, instead of mango all I felt was coconut. I ordered a croassaint as a part of a promo “buy any coffe and get croassaint for 1£” and they gave me stale one. It also takes them ages to make a drink. When you finally get one of the coffee frappe it’s wattery and their whipped cream looks like cottage cream. Drink turns into mud in just 3 mins from getting it. Considering the prices for what they offer I do not recommend visiting. If you fancy their drink better go to the other Costa by the Greggs- I’ve never had any problem there.

Worst Costa ever! AVOID! Frappes are so thin that I believe normal coffees are thicker because of frothed milk. That's apparently normal for them now because it was like 3rd or 4th visit with the same result. Also, I ordered an extra coffee shot, and they gave me a normal one. Once I asked if it's with an extra shot, they replied, "Try it" in quite an arrogant, rude way. Whipped cream was strange, a bit like cottage cheese. Before I reached home, which is 5minutes, coffee sat down to like 2/3 of what it looked like when they gave it to me. That Costa was okay around half a year ago, but now it is completely worthless. If you want to have your frappe done right, better go to other Costa, at least you will have what you order and with much better quality - confirmed. Huge disappointment as I thought they should have the same standard and quality as other Costas. Last visit at this place as it's not worth it.

Drove through, so forgive me I couldn't score on what I didn't experience. Drinks were spot on, fast friendly service, no extra charges for the convenience. Large menu board, just before the place you give your order, priced clearly.

Clean tidy and the staff very helpful

I really don't think the flasks are worth it. I was told it was a large it was half filled with froth. It's a rip off.

Asked for it extra hot and got it....Great service and atmosphere. One of my fave costas!!!

Today sa Infront of a couple busy on zoom calls . Facing them with two Costa plastic cups. Neither of them drank as one had a protein milk shake. Although the breakfast was ok felt uncomfortable as we could see visually the zoom call . I've just read on one review u approached a family eating a gregg sausage roll. But u allow people not having social coffee . How ironic Costa allow this practice .

Friendly staff, great service and yummy coffee - the muffin was delicious too.

Standard Costa drive through. Staff quick to take order and get them out so no chatty chats. Wait wasn't a long time. They must have improved this from where costa was previously situated across the road.

Great place clean tidy and pleasant staff

Went instore, No issues, all clean and tidy it was close to closing time but this didnt seem to be an issue unlike other coffee shops i've been to. Toilets also clean.

Cant beat having a costa hot chocolate and a cake.

Sat inside .Atmosphere was great . Staff were nice and friendly . Coffee tasted great . Can't really fault the service

Staff seemed busy and distracted, did not cut toasted sandwich all way through making it difficult to eat

Loved it, always a good place to visit.

Service depends on what team is working Great coffee tho

Ok there's a girl with dark long straight hair working here. All she is seen doing is walking backwards and forwards round the counter doing absolutely nothing and giving out dirty looks. 3 times I've been in and shes still doing the same thing. Sometimes she wears glasses. She should be made to work and put a smile on her face. Very off putting

Very nice new Costa...Haven't used the drive thru..sat inside.

The most amazing Black Forest Hot Chocolate and a Rudolph cake on the weekend before Christmas … perfect

We Absolutely loved our Vegan ham and cheese sandwiches here, we also had a Green tea and as it was Xmas time so it was nice to have the discontinued black forest hot chocolate back on the menu which I've always enjoyed and it was great again, twice this week dined here and both times service and cleanliness was perfect, all doing a great job, vegan options are great

very slow service today given a cup with tidemarks on. supposd to be clean. no apology from staff

Staff have attitude, service is very slow

Order was wrong only one drink right all luke warm waited 20mins to get drinks even though it was empty and had dirty cloth to clean machine the stuck his fingers in all our cups drinks were binned.

Person taking the orders from the window did not listen to what I asked for and I had to repeat myself 3 times. Got to the window and the barrista was on her mobile phone. Hot drinks were like warm by the time they were received

Long waits even though ample staffing. Only a small seatikg area which was obviously not big enough for how popular the store is. Wouldn't recommend visiting.

Pretty much the same as any Costa

I think the staff need to sort there manners out and take there time on what there making. I ordered a fudge brownie frappe with coffee with no cream with some other drinks and food. Waited a while for them even tho I was the only person there. They had made my two drinks but still waiting for my frappe. When it was done they informed me they forgot to add the coffee into it and asked if that was ok. I replied no I ordered it with coffee and that’s how I would like it. They took it back and tipped some out added the coffee and they put the cream on it when I asked 3 times no cream. When they handed my drink after about 15 minutes it had cream on I then told the young lad that I asked for no cream he then told me he would scrap it off. I was getting a bit annoyed at this time as my other drinks were getting cold so left. Please sort your staff out as this is not very good

Bit busy not much cake choice as it's small

Ordered a sausage bap and hazelnut cappuccino here, got home to open a bacon bap and a different tasting weak cappuccino. Quite disappointed as I could not take back the bacon bap and drink. I’ll avoid this drive through from now on till they sort their drinks out.

Used to be very good( inside and drive thru), but seem to be having many staffing issues and slow service. Did drive thru- 23 mins to get drink, only 3 cars in line. My drink was incorrect, but could not go back as waiting in line so long , I would have been late for work.

Just called at 18.05 to get a coffee inside to find door locked !! Door says open till 18.30.

Very busy and staff worked very hard to keep the queue turning as usual nice coffee

Fab staff really friendly and helpful

Spacious, clean and seating outdoors too.

Light airy and fresh if you want to go in. Helpful staff.

Staff are very friendly and very helpful 10/10

Stopped going there after long time, prices ridiculous £3.70 for a large cappuccino, £3.55 for a regular and the price of cakes and sandwiches are a joke. And each time we went there the coffee was different, for example no consistency, strong, weak, no froth, No help there for struggling families. My wife and I are pensioners and going to Costa was our daily treat. The attached pic was supposed to have been a large coffee, none was drunk by the way I complained the next day and was given a bean towards a free coffee Very sad. Disgraceful

Excellent drive through I gave 5star cos the latte an hot chocate was awesome shame the staff can't remember what a customer has ordered an that's in the drive through, need to listen to what people ask for in their drinks.

Great cappuccino. No problems getting one made with skimmed milk. Quite busy but it was clean and tidy. Staff helpful and friendly.

Very busy inside and drive through, the queue was a 15min wait with four staff one serving drive through, as a new establishment l would suggest they have a self serve machine inside for customers just wanting a walk in take away drink this would take the pressure off the counter staff.

Closing time on the drive through on a Friday says 7pm, the shop door says 6.30, but both are closed at 6.04pm. Would be handy if you stuck to your actual opening hours.