Costa Coffee in Odeon Complex in Wiltshire

Not open on time, came here for coffee, gone 9,00 but not open, people waiting outside, can see staff inside ignoring us. Went across the way to Valeroso and won’t be back.

Coffee great. Service not so good....the two behind the counter too busy talking to what I think was a colleague just dropping in for a long chat while scoffing his lunch at the customer side of the counter. While I did not have to wait, it seemed I was a secondary concern with nothing other than what was entirely necessary to complete the transaction.

I specifically asked for a caramel iced cappuccino with extra caramel sauce (I repeated my request with sauce 3 times), and then I was asked my age and was only allowed a decaf (which I don’t even like) and then I was given a normal cappuccino with no sauce at all. Would not recommend and will not be ordering here again.

Always enjoy this Costa as it’s in a great location with plenty parking. The staff are always polite and friendly and the place has a nice atmosphere.

This review is for Costa Coffee in Fore Street Trowbridge, which didn’t come up on the Costa Trowbridge list! I regularly call in for coffee in Costa Fore Street and I want to make particular mention of the guy with the red hair, in a ponytail. He is unfailingly polite and friendly, but I notice from my frequent visits, also how incredibly helpful he is to all customers, but very notably towards the elderly and disabled who call in there. He is a credit to your organisation. I only wish I knew his name, but he is great! Kate Elston

Nice tea and atmosphere Nice staff most of tine Standard Costa fare Plentiful free parking Always use this cafe when in the Trowbridge area

Normally like costa hot chocolate, I went to the big costa in Trowbridge by kfc and the hot chocolate Wasn’t hot at all and customer service wasn’t very good either I felt uncomfortable being in there

I used this car park near the Odeon as well and the same thing happened to me - the free parking ticket had blown upside down - its really flimsy and no adhesive - I got a ticket which I appealed but they refused the appeal although reduced the amount to £15 - very expensive when it was meant to be free parking! I will not be parking there again and have warned others.

Lovely place , friendly staff , nice coffee , good value for money , nice for friends to meet up for a coffee

Perfect, great friendly staff. Always willing to assist everyone. Always has time to chat to everyone on site

The team work hard to serve their customers and usually get it spot on. Occassionally, especially when there is a rush/ queue's etc. the standards can slip. But on the whole a good place to rest up before going to see the film.

a great place to go first thing in the morning if you are in to tinny pop music pumped out loud with no papers to read and substandard coffee!

So nice to have a decent Coffee to take into the Cinema, or just sit in the cafe. Very busy at all times, but they are consistent. Good cuppa or soft/slushy everytime. The place fills up really quickly, but the staff are lovely, they are well trained and courteous.

What a joke this place is, I have been a regular Costa patron for as long as they have been around, but no more. Some fresh faced teen just out of nappies, told me when I complained the tea was too weak that an extra teabag would be £2.20. This coused much amusement to the que of waiting customers, Some one shouted out, "you can buy a whole box full for £1.50".With that the lad said "nothing I can do it's company policy" So I told him don't bother we will go elsewhere. So we did. You wont be getting anymore money from me ever again..

Jess is the best.. She is ace! She is the go to for whatever you want ..... Cake.... Coffee.. Or anything else you may want. Red hair your can't miss her

Usual costa experience Indoor and outdoor seating Standard menu and the obligatory question of if you want to try the new blend of coffee

Very busy shop but is attached to a cinema complex, waited for 5 minutes but service was good and the drinks were nice.

Lovely friendly staff Nice hot chocolate and brownies This Costa is attached to the Odeon cinema and has a nice atmosphere One of the better Costa’s

Out of this, out of that, oh yea I can see that but I can’t put it through the till so no you can’t have it. But here’s a Luke warm hot chocolate that’s still lumpy for you to ‘enjoy’

What is it with all the high street coffee shops that their flat whites are always enormous - can never taste the coffee at all. Slow service with their annoying upselling tricks - that's why I rarely bother going to chains - they are not interested in you, just the turnover.

I will never visit this costa again because when I did I obtained a parking ticket from the machine which is free unfortunately it blow upside down on the screen when I returned to my car I had a parking ticket, I appealed but its a waste of time people who visit Costa need to know this, because of this I will not be visiting costa again

typical average coffee shop, staff friendly but a bit slow with service and cleaning tables, attached to the cinema

Frequently come here for coffee and a snack. Staff are always friendly and helpful and the coffee is really good whichever type you order. the food snacks are very tastey and are delivered to your table fairly quickly. Always enjoy our visits here.

Me pasó por aquí antes del cine. El barista que me atendió fue muy amable y hablador. Mi café con leche era una buena temperatura para beber y era servida rápidamente. Teacake tuve un tostado que a mi mesa en buen tiempo. Mesas y suelo estaban limpias y tenían incluso un cuenco de agua para perros fuera.

A menudo llamada en la Costa Café situado en el centro del complejo Odeon. A menudo tendremos un americano y un moka o capuchino. El servicio es bueno, con expertos barman y los alrededores son de lo más agradable. Ideal antes o después de una película o simplemente pop en una copa en un entorno agradable.

Typical Costa but with friendly and helpful staff. Quite small in seating capacity size, but within Cinema complex so people do not tend to linger

Estando en el borde de la Odeon este café está en el lugar correcto, esperando la próxima película? Quiere un café a ver con el cine? Quieres un aperitivo? Sí, lo tiene todo. El único inconveniente es su un pequeño mostrador y bar y las colas pueden ser desesperante, no importa a qué hora del día estás allí, siempre ocupado.

Popped in here prior to visiting the cinemas (situated next door). Ordered my regular cappuccino, however upon presenting my costa gift card as payment was told that they don't accept them, which was disappointing. Coffee was good as always.

Come here often to get uni work done, and I see a lot of students do the same. Most of the staff is friendly, and I like that it's smaller and has wifi.

Small seating area but was great for our little meeting. Chatty/friendly staff too. The coffee was the usual 'Costa quality'. I would have loved to sit outside but just wasn't the weather for it.. Next time.

So I had about 25 minutes to spare before my bus, so I walked to Costa (1 min down the road) for a coffee to go. Never again. I almost missed my bus. There was one lady in front of me ordering two drinks to sit in and I ordered two drinks to go. But this took 15-20 minutes to make. The barista was making drinks for the ones who had ordered after us. It was as if ours were being purposely avoided. The coffee shot had gone in and that was it. Nothing more for the next ten minutes. We were stood anxiously waiting as the next bus after this long 25 minute wait would have been an extra 30 mins. Not only did we have to experience what seemed an unnecessarily long wait for a coffee, but the taste was awful. Not sure what's happened to Costa, but it's gone downhill. I'll stick to BTP or even Starbucks if I have to.

Usual Costa format, plenty of free parking outside, unit is part of the Odeon complex, not the biggest Costa, but has some outside seating as well

Typical Costa fayre but it's a bit cramped in there! I guess it's just built into the cinema foyer but it got very busy when we were there

I went to see Hacksaw Ridge which contained enough blood, gore and shooting to last anyone a few weeks but it was amazingly well done and there was a good moral story which became obvious by the end.My visit to the Costa coffee was rather unexciting. There was one cake sitting on its own and most of the other so-called cakes were sugar bombs.The coffee was standard as indeed you would expect but I also went over the hall area to another service area also owned by the same company and had a large scoop of strawberry ice cream. they do not serve cornets, just cups probably because a walked on cornet makes a messCosta is Costa is Costa. not much more to say really.

Had a long wait for a drink as the chap at the front of the long queue was having a large Coffee that took ages to fill the cup..I actually thought, 'sod this' and almost walked as my film was about to start....In the end my Tea took 2 mins, it wasn't bad but it's Tea in a paper cup!, it's never going to be great.

Always a pleasure to visit for coffee before a film. Attentive, helpful staff and good selection of drinks and refreshments.

A pleasant place to get a coffee and rarely busy it is a convenient place to get a drink before seeing a film.

Big que for a small outlet, but the service was friendly and efficient.Handy for coffee loving cinema goers - and you can take your coffee into the movie, with the added bonus of points onto your Odeon card.

Always visit here before the cinema, drinks to a good standard but service is usually very slow, so allow time to wait in the queue before film viewing.

The usual Costa stuff but the staff seem to think they're there for their mates rather than the general public. Service can be incredibly slow.

There is nothing like a coffee and panini from Costa!Great food, super coffee and an excellent place to chill.

Everytime I visit (which is a lot) the staff are friendly, chatty and give great service! Well done tea, keep up the good work.

Although very busy we were service really hot tasty capuccino and americano coffees. The tables were very clean and tidy and staff doing their best to keep things in good order.

I've been to a few coffee shop's in trowbridge but i would say costa at the Odeon out weighs alot of them. The worker's always have a smile on their face and are always willing to help, And they also make some great coffee and if your not a big fan of coffee than they also make some great creamy coolers (basically milkshakes). So if your ever down that end of trowbridge i recommend you visit, you won't regret it!

Had lunch at one of the complex's other diners, then came here for coffee afterwardsUsual Costa choices

This is located in the Odeon complex at St Stephens Place, Trowbridge. Also next to the civic centre. There is free parking available, just don't forget to get a ticket.When I went there wasn't much seating, very busy. The staff were quite stressed and not that friendly. The coffee wasn't as nice as normal but sandwich was nice.

Nice friendly staff, nice to just sit in there reading the free sun newspaper while your waiting for your movie to start, seems clean and always seen a lady cleaning the tables when customers left

A really great location for a Costa and a terrific opportunity to 'take-out' your drinks to indulgently nip in, pop next door, then sip away a skinny latté during a epic sci-fi movie within the Odeon cinema. The Costa is located alongside the Odeon Cinema complex in St Stephen's Place in Trowbridge and is accessible from within the cinema foyer. The staff are adept on the nozzles and frothing equipment of the coffee machines and look, at a glance, like crew members at the control desk of the spaceship Enterprise. The staff are always speedy to take your order and are always polite, efficient and well mannered. What makes the difference is at times when the staff are less frenetic they enquire about the movie you are going to see and engage in friendly banter that really does ensure your return to the place. Use your Costa card in here to rack up points that will enable you to get a freebie once in a while. If you are an Odeon Premier card holder then make sure you hand this across as you can receive Premier points that will add up towards a free cinema entrance ticket. Really do recommend this Costa as others in the area lack the hospitality and friendliness of this one. Thumbs up!

Great for a quick coffee or bite to eat. Also great for a take out when using the cinema. Friendly service.

Spent a pleasant your or two catching up with a friend. They served really good green tea in a glass!! The only way to serve it in my view.

It's Costa. What more is there to say.... :) Staff are great and so is the coffee. Handy for a quick cuppa while waiting for a movie.

Very handy if you are visiting the cinema, with the bonus of points being added to your Odeon premier card

Staff are always friendly, and understand the time constraints for not missing your film! Good coffee as always at Costa, and especially the hazelnut hot chocolate! The staff is what makes this branch special.

Great coffee, friendly and warm staff. Always pop in when watching a film or picking up from cinema. Please keep up the good work, as a customer it really makes a difference.

This is a very nice Costa, has a nice view and great to people watch. I've come here for lunch a few times and its always been nice. I do tend to grab a coffee for when I'm going into the cinema and its great to have a nice coffee whilst watching a movie. Staff are very friendly and service is good.

This is just a Costa like all the rest, with good coffee and nice cakes etc. It is good that you can take a coffee into the cinema, instead of horrendously expensive soft drinks.

We stopped in for breakfast when staying at the Premier Inn across the parking lot. The staff were very warm and friendly. I always enjoy the quality of the coffee and treats at Costa, and this one lives up to those expectations. Plus, the service was exceptional.

Handy for a pre-cinema drink, service quick and efficient. Plenty of snacks available to accompany your drinks.

Pleasant experience, usually always busy with limited seating available. However always a good quality cup of coffee served with a smile.No complaints at all

A good local cafe, clean, tidy and comfortable with friendly service and enough choice for a coffee with a friend. We sat for ages and were not hurried off!

Being on the same complex as the cinema, you can imagine the place can get noisy when people are buying tickets, but apart from that the standard is good and clean, its like all the Costa coffee shops, providing their usual range of foods and drinks. Facilities are shared with the cinema.

Staff are friendly and they do a good cappuccino and I love the hot chocolate. We use this quite often for a quick coffee of a lunch time. Also used for take out when going to the cinema. You can opt to use your costa coffee reward card OR your odeon cinema reward card for points.

Great simple experience. Friendly service lovely flat white.As with all these chain outlets it's the service that makes the difference as the produce is controlled by the company. The staff at the costa in the cinema really try hard and clearly they are aware that people are getting brew to take into the cinema and are often stressed after parking up in the hell hole of a multi storey and are late for the start of the film and work very efficiently to produce the drinks. I must have been in 200 + costas up and down the country and this is the friendliest and is part if our cinema ritual. I'm a grumpy old git to be honest, so this is praise indeed.

Good service &pleasant staff - only bad point is that tables are not cleared quick enough & often dirty crockery & spills still there when you sit down. Otherwise, all good!

Always pleasant staff and who doesn't love Costa coffee? Unless you don't like coffee anyway. Only criticism is that it is quite small for the size of cinema, but that isn't the shops fault.

Always friendly and of course great coffee and cakes, lemon muffins are amazing.choclate twists are a must.

We went to the Costa Coffe in Trowbridge. Himself had a large cappucino which he said was tasty but not very hot. I had a lemon iced tea and was slightly startled when the barista handed it to me but said I would have to 'blow bubbles' in it through the straw to make sure that the syrup was mixed in properly, otherwise I would get a super-sweet sludge at the bottom. I've never met iced tea (which was described on the board as 'freshly brewed') made with a syrup but I was willing to give it a try... blowing bubbles apart, it was foul! So I asked if I could swop it for a regular tea instead. The barista shrugged when I said I didn't like the iced tea but obligingly made me an Earl Grey... I asked if I could have lemon, not milk, and they fished out some preserved lemon from a jar. Sadly the teabag used was one of those triangular plastic ones, which in my experience make absolutely disgusting tea, and this was no exception. Combined with the preserved lemon the taste was horrible and I ended up abandoning it (I should have asked for a cup of water, but didn't feel up to the task!)The barista did give me the alternative drink without question, but I had to wait ages until someone would serve me (there were no other customers at the time); I was not impressed at being told to blow bubbles; the barista did not ask what the problem with the iced tea was; and I was not offered a refund seeing as the hot tea was half the price of the iced tea. And the cappucino was not hot.Shalln't use Costa Coffee anywhere again.

Use this ;when we visit the cinema complex but was not impressed. Staff are a bit offhand, at rush times they seem to be short staffed with staff spread all over the cinema, selling icecream, tickets, coffee, sweets and popcorn. Inevitably some customers fall through the net. They have outside seating as well in good weather

What more can I say, it's a Costa. Exactly the same as every other Costa in the UK. Same prices, same food & drink k comfy seatingQuite happy with my visit

As regulars at the Odeon we always get there early to grab a coffee here before we go in to see our film.Staff always friendly and service is fast and the coffee good and the right temperature.Adjacent car parking free if you display a ticket from the machine.Top tip - always ask for a takeaway cup in case you decide to take it into your movie.

Great spot, you know what you are getting - they now make pretty good flat whites. Parking close by, newspapers and friendly staff. I recommend this place it is clean and comfortable.

A small Costa attached to the Odeon Cinema . Nice seating and the staff are alway working as fast as they can and are very polite. They know what 'extra hot" means which, for me gives an indication that they know what they are doing.

Love the fact there are lots of newspapers to read. Having the loyalty card means a free coffee every now and again. They use a nice blend, important when you have Americanos. Slices just on 2 quid to eat in. Much cheaper to eat out due to the VAT. Always have good clean toilets.

No centro comercial coberto de Trowbridge, uma espécie de Shopping Center, encontramos várias lojas interessantes, além de uma pequena praça de alimentação, com restaurantes fast-foods e Cafés. Vale a pena uma paradinha para um lanchinho em um dos Cafés do local, para uma relaxada, antes de pegar a estrada.

Open until 10 with mixture of hard and soft seating, great for a pre or post cinema coffee. Staff very helpful

Staff are very friendly and helpful here. Its great for getting a drink to take into the cinema with you. Nice and comfortable surroundings, really nice place to be.

Popped in för a quick Tea and Mocha before watching a film at the adjoining Odeon. Café is clean and tidy, with fast friendly service, well done.

Having spent a night at the adjacent Premier Inn it was great to be able to walk across the car park in the morning for a Cafe Latte and a croissant at breakfast time. Costa coffee is always reliable for we caffeine freaks, and the service was efficient and friendly.

We both had a hot chocolate and a Brownie here. Hot Chocolate was lovely also the Chocolate Brownie. The cafe is quite small but friendly and anything you buy here you can put towards Odeon points. There is three hours free parking in front. Will pop in here again.

Great service. Great to have the coffee cake back ... just can't beat a Costa, best hot choc ever also!

Staff were friendly and recommended drinks to us, when they noticed our table wasn't clear they hurried over and we had quick service :)

Staff friendly and helpful. Premises dirty and scruffy. toilet lacking paper and a clean. I don't think costa's policy of 1 loo per premises works for the customers. Outside seating area full of cigarette butts and other bits of detritus. coffee good but would look elsewhere for a coffee break. Decor too dark and feels dated.

I am here at Costa Coffee of the M5 near Wostershire, it is an old building and in need of a referb . The toilets are up some stairs and a walk away from the cafe, these at ok.

I liked the staff, and enjoyed talking to them about Trowbridge, the local area, and places to visit. Costa is one of the few places in the UK where I can enjoy a flat white coffee.

A friend and I met here for a lunchtime coffee and found the staff friendly and welcoming.....it was a very relaxed and easygoing atmosphere with great coffee what more could you need.....we will definitely be using this place again

What more could I need when taking my daughter to see Frozen for the 4th time than a large latte? Friendly staff, great coffee nice and clean but can get packed.

Coffee to go, an excellent movie - perfect! Not much more I can say about a takeout drink. We didn't eat there but I wanted a cappucino after my meal at Tale of Spice so I got one before we went into the film!