Costa Coffee Hayes in Hillingdon

food was amazing as was the coffee. 😍

The service was wonderful. Paramjit, Agar and Mohammad were so attentive and helpful. I’m pleased with the service. Thank u guys Highly recommended 👍🏻

Very nice Costa. Service was very nice and polite, drinks were delicious

Costa Coffee in Hayes is a perfect spot for a relaxing break or a casual meet-up. The atmosphere is cozy and welcoming, with comfortable seating and a warm ambiance. The staff are always friendly and efficient, making sure you get your order quickly, even during busy hours. Their coffee is consistently excellent, whether you’re grabbing a quick espresso or enjoying a specialty drink. The variety of snacks and food options, including sandwiches and pastries, make it a great place to grab a light meal. A reliable choice for coffee lovers in the area!

This was in a book store. Great place to grab a coffee

I paid 21£ for 4 items and received just 1

two out of to three products not available. no confirmation no refund. was told by driver!!

Nice but small costa Stafford friendly and polite. It needs a no smoking area outside to be better.

The cheese and beans toastie was only toasted on one side and soggy on the other side. I spoke to a member of staff, who indicated that their standard practice is to only toast toasties on one side. She agreed to toast the other side for me. It was then a perfectly pleasant toastie. I find it quite peculiar that they think it's normal for a toastie to only be toasted on one side. I don't know if this is standard Costa practice or just this branch. Husband and daughter had tuna melts which would have also benefited from toasting on the other side, but less important due to different bread

The cheese and beans toastie was only toasted on one side and soggy on the other side. I spoke to a member of staff, who indicated that their standard practice is to only toast toasties on one side. She agreed to toast the other side for me. It was then a perfectly pleasant toastie. I find it quite peculiar that they think it's normal for a toastie to only be toasted on one side. I don't know if this is standard Costa practice or just this branch. Husband and daughter had tuna melts which would have also benefited from toasting on the other side, but less important due to different bread

food and drinks were good, the employees were very friendly and they are many charging outlets!

food and drinks were good, the employees were very friendly and they are many charging outlets!

Ordered a wrap and they left a message saying no wrap!!! If you don’t have any items left then don’t list it on the site!!!!

Coffee was absolutely EVERYWHERE so couldn't drink it

This is a chain of coffee restaurants. They sell different types of coffee and frozen drinks. Their prices range from being used in the store to taking away. If you take out, there are cheaper discounts. The location is very good, just outside the supermarket, so if you want to buy some food or coffee before going to the supermarket, you can go here. The store provides restrooms, but you need to ask the staff for the key to open it. The store feels very big because there is one outside Parking lot so very convenient. It's worth a reminder. I don't know if it was a hot day when I came here, but they didn't turn on the AC. It was really hot. In addition, the staff's service attitude was very good and worth recommending. For the price, their coffee is really worth trying.

Excellent service received from all the staff.

“Went to the Costa Coffee in Hayes , the staff were really friendly, specially Gorav . The coffee was great and really well made, nice clean store and everyone seemed to be friendly including the customers, very chatty. I will definitely go back in the future.”

I just visited this place for a coffee with my friend. We ordered latte and I made sure the till person knows I needed soya milk in it being lactose intolerant however, with the way I suffered after that, makes it evident that soya milk wasn't used at all. I just had to go through stomach aches after that and ofcourse the resultant diarrhoea follows it. So, never visiting again. Thanks for such a pathetic service. Thanks.

Very rushed. My usual barista wasn't there. I asked for hot milk and was given a tiny pot of cold milk with a luke warm americano. The toastie was barely warm. It's nice when you go out and spend quite a large amount on a pretty basic meal to be served properly

Costa coffee's taste is always hit n miss but this time coffee was nice.

Ordered Costa coffee which is hot. They wrap cling film round it it spills in delivery drivers bag/box. Hot liquid lets if steam. Can’t escape so makes cup soggy and leaks. When you complain to just eat. They don’t believe you. This time I’ve taken pictures. This is not rocket science.

Order was late and missing two items.

Great customer service. Polite staff. Coffee shop is very clean

From when they renovate absolutely atrocious. The place is much smaller there are no outside tables and generally looking like a canteen rather then a coffee shop . Hope that renovation was done for free because if they actually paid for it then they paid for having them shop massacred . Whomever I know and was a regular customer complaint about it . The other problem is that the new staff members are so much far as a quality from the old team this place used to be good and I used to go there every day but no more now too many bad decisions one after the other from the management and mark my word this place will not survive much longer

This is a constant with Costa, but I'm biased with their extra hot Chai Latte with Oak milk 😋😋😋

No salted caramel in my salted caramel frappe

Always come to Costa in hayes, staff are always friendly and nice and can not wait for refurbishment of this new store

Really nice Latte, 3 girls serving are very friendly and polite, always smiling. Front and entrance can be a bit cleaner. Condiments station quite dirty, tables could do with a quick wipe.

Order said delievered and never delivered.

The paninis were never delivered

i visited here with my uncle we were on the route to sports direct so we decide to had a cofee because of freezing weather so we ordered latee and americano the cofee was very well made i am very satisfied

Very friendly staff and services

The flat white with coconut milk is great.

Great Quick Service, cleanliness & friendly Staff to whom I know by even their names Goldy (GoldBoss), Xhuma, Isabella, Anudeep, Kluto, Kascia, Anushtha & Vaishnavi all are the best. I really appreciate their dedication towards the healthy atmosphere at Costa Coffee lombardy retail Park.

So bad. Terrible. 1 hour 15 mins late. Arrived cold and soggy. Disgusting

the cup split in me and all my coffee wasted

I paid for a hot chocolate with marshmallows but no marshmallows!

Why can I not get what I order? There is always something missing

Plenty of space indoors and plenty of parking. Just made a quick pit stop. A chain is a chain but the girls at the counter were friendly.

Why are these shops always dirty

Really need extra staff they have to many just eat orders waiting time 10/15 minutes to be served people give up and walk away

The toasty was overdone and hard, and there's no straw so I haven't be able to drink my mango and passionfruit ice drink.

Worse Costa I’ve ever had. Mac and cheese came freezing cold was expecting at least LUKE warm. Never ordering from you ever again

I’ve been to this Costa many of times but this time was different and more memorable due to Agar’s warm and vibrant presence. Her positive energy changed the experience for us completely. We look forward to visiting again and being served by Agar again :)

Excellent staff at costa hayes next store They serve the best coffee and are extremely friendly with all customers

Everything except the bottle of coke was missing absolute rubbish service, was the delivery worth it…..

Wrong ITEMS AGAIN .. !! READ THE ORDER

They threat you like you getting for free you tell them I need this and you see it, but they make you like you are dumb the new staff there all of them are lost they not there only physicality.

AGARE is a wonderful lady with infectious smile her service is exceptional, recognise regular customers favorite drinks which is amazing. In general that branch is second to none. Thank you

Very welcoming barista guys, very engaged. Good coffee, cakes. Atmosphere has a nice open plan feel, good seating, a broad windowed side looking out east providing a far horizon view. Only small reservation I ever had was the breakfast rolls become chewy or hardened after a few minutes. A review of their type of oven or warming times may be needed to make it a full five stars on all points.

Outside area is filthy the same box of rubbish sat for a week and floor littered with cups and wrappers every time you visit. Feels intimidating because of large groups of men staring at you. The one in Next is much nicer.

Ordered soy iced latte with a friend. Staff were polite and friendly. Tables and area clean.

Costa coffee is dirty and needs a,good clean.on my last visit the outside was littered with serviettes on the ground and tables needed cleaning along with ashtrays.Went inside wich was no better.needed to go to the toilet,water on floor and no toilet paper.mentioned this to a member of staff and the situation was not rectified. Needs health and safety to visit.

No atmosphere, very empty compared to branch in Next the other side of the retail park.

Fantastic knowledgeable staff and excellent service.

Costa is a very nice place to go to for a hot chocolate and some cakes to eat

Staff very friendly, and helpful. Variety of food. Busy so can do with more staff. Atmosphere good.

The service is very slow and one staff in particular in the name of Betty is extremely rude. Half of the time they haven’t got the right sort of milk to put in your coffee plus it takes around 10 minutes to get a coffee Terrible staff and service.

Mohamed at Next Costa is a wonderful front liner. His coffee ☕️ is second to none, and is accompanied by top service - thanks Mohamed.

Coffee to wake you up and make your day

Kluto is the best. So humble and polite! And very quick and efficient! Amazing person!

Long ques no staff available, still staff working with smiling face and try to help every customer needs to improve

The staff are very polite and fast, however, the establishment is very dirty. The glasses and windows are so dirty, the floors and the base of the tables, the place needs a deep clean.

Nikita gave amazing customer service and made an excellent iced salted caramel latte.

Evening baristas terrible customer service. Walked in the store to no acknowledgement, ignored by Baristas who carried on cleaning tasks despite me waiting. Mumbled/barely audible answers to my question regarding stock. I get you want to go home but speak to me like a customer or better even a human.

Friendly staff. Can be busy-take it as a good sign.

Closing time should be 7:30 but always close 6:30. It wasn't like that previous years.

Great place to have a pit stop and refuel the body.

I come here quite regularly as I’m local and my daughter loves the cheddar cheese toastie… so today ordered usual, it was burnt so I went back and they took it back and madestarted to make another one, a family comes after me and gets the same toastoe served before me i had to vet up and get mine, so I was obviously irritated so I mentioned they came after me… before i can complete the asian barrister was like “liste to me listen to me dnt get angry, we put yours together” and honestly i lost interest in talking with him because hos approach to me was rude yes I was visibly annoyed but, instead of letting me complete my sentence he shuts me up terrible service, he should apologise and difuse the whole thing but no he had make it out lile im angry he’s lucky im a calm individual i could have stood there snd made a scene… but i decided i didn’t want to ruin my daughters lunch time just eat and get out but this guy was in the wrong burn my sandwhich and serve someone else instead of me. I am really disappointed.

Great customer service from Izabella. I told her to surprise me with a refreshing drink of her choice and she gave me a great recommendation that I was very happy with! Thank you Izabella. I'll look forward to the next time you serve me again!

Very busy, the baristas trying to do the best they can and you know is not possible 🙆 to make every one happy 😊. No wi-fi 📶

Thank you for your professional service to colleague by name of - AGAR , lovely lady who served us with a smile with lovely made coffee, thanks !

This branch of Costa has some of the best staff I’ve ever encountered at any coffee shop! The place is clean, service is fast and friendly.

We are visiting costa in next lombardy hayes twice a week,the new managee is just great,rhe customer service is brilliant and same for the staff working there! We are enjoying it every time,no matter how busy they are,they are trying to serve us at the table! Well done to all!

Have had a few of these lately in various areas, and had the absolutely best one today..prepared by the lovely Asli,it was brilliant..thank you 😊

Decent latte but the place was filthy and the opening hours weren't as advertised on here (closed at 7pm) so had to rush and go

It's surprising how this little cafe feels isolated from the hustle and bustle of the supermarket itself - the way it is propped up on a mezzanine level almost feels like being at an airport. However, better design e.g. fake hedging or trellises to block some of the view would improve the ambiance

A little slow due to training new staff. However all were polite.

Cozy little place. OK while waiting for a bus

Very friendly staff. Always a smile and pleasant greeting.

Staff are friendly, however, the toilets downstairs were not clean, and staff leave door 2 washing up room open, which doesn't look clean or pleasent

Had a meeting. You can also charge your phone there also. Had a hot chocolate with cream and toasted sandwich

Why is it that staff have no idea how to make a latte. It really infuriates me that they don't take the time and effort to get it right. I had a latte in there yesterday and it was like an instant coffee made with water. This is the trouble when a company becomes a franchise, staff are taken on and they have no clue how to make a decent latte. Staff are polite enough but seriously need to be trained !!

Very welcoming and great staff but prices have risen

I went to costa and was given amazing service by all the staff but especially Klaudia as she was very talkative and gave amazing service.The entire costa staff here is incredibly welcoming and take good care of customers.

Only Costa that makes good coffee and open all the time with parking. So useful before making long trips

Service was s bit slow and tables could be cleared sooner. Generally all ok

This message is for the manager for costa inside the hayes “next” store in Lombardy retail park “Ashraf”. Thank you for your excellent customer service , courteous manner and prompt service. I’m going to be honest , I was take aback as that is not the type of service I have previously have received. I can see real team work happening In the background too. Thanks again everyone !

Good service, friendly and helpful staff. Clean and tidy restaurant.

It's coffee good service here no complaints.

One of my favourite Costa branches. It's inside next. The staff are friendly, plenty of seating with lots of light. The coffee is made well and tastes good. Lots of drink options, hot and cold food options. I tried the vegan Mac cheese and it was delicious.

The store was busy but the staff were quick and polite. Coffee was hot which can't be said about every store.

Superb for my coffee fix as always

Love the black forest hot choc. Festive fave!

Such a pleasant team to deal with at this location. A million times better than those at Whitton. Thank you for making my first visit a pleasant and memorable one. I’ll definitely be back to have coffee here that’s for sure.

I like this Costa branch! Very cosy. The Cortado served in Costa is the best one out there

Nice place for hot and cold Coffee ☕🍦 and other other flavors 😋. Bakery products are also good 🍧🥮🥧🍰🍮🍩🍪🍿🧃.

Staff training needed with customer service

Good services Delicious cafe and snacks❤

Friendly staff. Does get busy at the weekend.