Costa Coffee in Hillingdon

A good coffee and calm and cosy seating space to work and sip your coffee!!! Toilets are password protected but they are available for customers but it's so annoying to punch in correct numbers to open toilet doors

I visited this shop today morning i ordered my coffee no doubt Coffee was good but this service from worker lady was not good very very very disrespectful and arrogant she's start annoying behaviour when i ask please put some chocolate sprinkles on it... Very very very very disappointed from her behaviour please give some basic manners and patience to your employees thanks 🙏

Very disappoint in this Costa, staff not friendly no smile, very poor customer service

Staff service poor. No smile frowned eyebrows. Can you let the staff cover their hair!!! Food was OK but customer service poor.

to many table and chairs. very close to each other.

I usually get my cappuccino here and it's great. But today I got a soup looking like cappuccino and it's like magma coming straight from the volcano 🌋

Went to get 3 ice frappe and they said they can’t make it because they have to clean the machine and are closing in half hour

a terrible expirence should of opend at 7 still not open a disgrace i am appaled at the way how a bussiness is not open. I need my coffee and they are closed great i want a compensation Do not go here all the staff are terrible rude

First off I want to say I've been drinking your coffee for a number of years. Today I ordered my coffee and I saw the barista pick up a shot of (old) coffee which was sitting on the side and watched him pour it in my cup. I asked if I could have a fresh shot of coffee as I have just paid £3.50 and don't expect someone else's old coffee, in response the employee said it was fresh and continued to carry on making it. As soon as I tasted it I could tell it was stale. Very annoyed at the decline of service from your company. The standard from shop to shop is so varried that there is no consistency whatsoever. Costa will now be my shop of choice

Nicest barista I’ve met in Costa. One her own and serving everyone without a sweat but smiling. Kudos to her

Had a problem with my online order for collection the guy was very helpful and sorted me out without me having to pay again. Nice big store to sit down too.

I like the place, unfortunately,The staff always close first floor area very early,4 hours prior closing time.

Usually like it here but the current staff are poor with customer service. Shop was empty 1 guy enters and orders to one female staff member then a second staff (male) comes and engaged with the same customer while now 2 other customers are waiting, one customer (with an child in a pram) left, I waited hoping to be served by one of the workers behind the till, the only staff that made contact was a bubbly different female staff that came to stock up the crisps. The male who's now stopped talking with the first customer is now free to service but turns his back on me, shortly after I left. For any management that wants to see this on CCTV it was on 31/05/2024 at 0955 to about 1000.

We came here as we wanted to try your new summer range and was staying nearby. Your staff were friendly and recommended some popular drinks and I had the strawberry but we can’t wait to try the other flavours

The staff are what make this place special - such friendly and kind people who take pride in good service.

Good place to visit and friendly staff

Definitely a go to place for people of all professions. It would be better if there were more chicken or beef wraps I'd say 😉

The best coffe. Staff are very friendly.

Costa Coffee is a cosy spot that hits all the right notes for coffee lovers. As soon as you step in, the inviting aroma of freshly brewed coffee embraces you. The atmosphere is relaxed, with comfortable seating and warm lighting, making it a great place to unwind or catch up with friends. Their menu boasts a wide variety of coffee options, from classic espressos to indulgent lattes and creamy cappuccinos. Whether you prefer your coffee strong and black or sweet and frothy, Costa Coffee has something to satisfy every taste bud. They also offer a selection of teas, hot chocolates, and refreshing cold drinks for those who fancy something different. In addition to their delicious beverages, Costa Coffee also serves a range of snacks and light bites, perfect for a quick bite or to accompany your drink. From freshly baked pastries to savoury sandwiches, there's something to tempt every appetite. The staff at Costa Coffee are friendly and welcoming, adding to the overall enjoyable experience. With its convenient locations and consistent quality, Costa Coffee is a go-to destination for coffee enthusiasts everywhere. Whether you're grabbing a quick pick-me-up or settling in for a leisurely chat, Costa Coffee delivers on both taste and atmosphere.

Today me and my friend want to have a coffee. We were served by a lady on the till I asked her if the barista can do good coffee. He said I'm training can you make me a coffee he replied no. His attitude and service was so apoorling he said in a very rude way I am not making your coffee. His bad service and tone of voice was unexceptionable how can he be working here with this attitude. I did not get his name but he has a beard. This should be taken up immediately. Costa shop Uxbridge pavilions.

Very bad customer service, staff are very rude and staff yell at customers

Very poor service . I had an awful experience here the staff was so rude , I literally came and was settling down , getting my laptop out a waiter comes and shouts at me saying I'm idling around and was threatening to call security, if I could give 0 stars I would cause I was insulted and embarrassed. I don't understand why people with garbage personalities choose the service industry it wouldn't kill to be nice .

Great place for food and Beverage and to enjoy friends and family and drink and eat too

Is a very good place if you want to spend some time with friends

Great customer service, got one coffee mixed up when ordering but luckily the girl hadn't made it yet and was more than happy to make the change for me and even put which was which on the lids as well for me 👍👍👍so friendly in there as well

The cafe was clean and after each and every customer left the store Manager Badre cleaned the tables and also swept under the tables and also his team was doing nice work and polite to each and every customer with a smile.

Large spaced Costa in centre of Uxbridge , Two floors via spiral staircase , Friendly staff , Quick service offering other food stuff apart from the ones I ordered , Nice modern seating , Work stations to place in trays when required Very busy Costa Toilets are number coded , not working today due to maintenance issue

This is my favourite coffee shop. Friendly and helpful staff makes it an absolute pleasure to go there.

Nice place to have some good time. Staffs were so friendly.

Love place to have a coffee, very chilled. Staff are very friendly and helpful 🙂

Good coffee, very slow service. Would be good to offer a vegan food alternative.

Always enjoyable for the coffee and sandwiches.

Dirty tables floor was covered in biscuit

Very nice Cost, but always bussy.

I try to find the place for 1h name is not clear, last fay I visit have a men outside whit alot of balloons for children. They cover a bit the name and was a bit dificult see the place.

Costa coffee was amazing as always.

A great place to sit and relax for a few minutes at the start of a busy day!

Rubish hot chocolate was served. As a Costa lover have had better quality before from the same shop.

Costa is my favourite! This one in particular is the easiest one to stop at and reach and the baristas are always welcoming and friendly.

Oat latte, not to my taste. Costa losing there touch or maybe it was just a bad day!?

Excellent Costa with great staff.

Terrible! Never had a more revolting tuna melt panini - soggy bread, barely any cheese and the tuna was like a thick paste. Staff didn't seem to know what they were doing. Woman in front of me had to keep reminding staff what she was waiting for. Drinks were all made out of order of being taken. Place was a bit grubby and unwelcoming. Will definitely not be going back.

One of the best Costa in London. It has free wifi, good desks and sofas and chairs so plenty of space to have meetings or study. Good lights, plenty of ports upstairs and its quite silent. Downstairs is Great to have a chat with friends and many toilets.

Very friendly staff, kind and welcoming. Serve you with a smile and always helpful

Not a great experience. Also, doesn’t seem to sell M&S food like other Costa branches do.

Tried coffee at different Costa stores and felt varied taste. This one was okay taste. Pastry was tasty. Quick delivery, clean place are as expected. Price reasonable.

Nice clean cafe. Coffee nice & hot, food is fresh 😋

The Costa Cafe within the outer area of the Mall Shopping Centre, Uxbridge town centre , Middlesex England. Is a busy two tiered large cafe. With good seating area for all , with washrooms on both floors. It’s quite tidy , but can be a bit chaotic when busy ! Staff are obliging , but watch your bill And change given ! As it can be varied. But it’s a friendly atmosphere within , and wheel chair friendly. Young and old will like the helpful staff too. Also it’s very touristy friendly. The menu is typically good range of hot / cold drinks and snacks for all to enjoy ! Prices are reasonable too. Worth a visit during a busy browse around the large and varied shops.

Drinks and food are expensive for what you get also no nhs discount like the other one in uxbridge that gives you better service

Американо так себе.. может мне нравится когда оно готовится а не когда разбавляют водой более крепкий кофе

Had the only vegan cake option available - Chocolate & Caramelised Biscuit Loaf, was disappointing, didn't really have much flavour or taste, just sweet

Amazing staff with some nice coffee skills and friendliness and good environment if you are sitting upstairs.

I was very disappointed with this Costa coffee shop. I went to meet up with friends for a catch up and to my disappointment their wasn't one clean table in the place. When I went to ask a member of staff if they could clean the table she refused and explained she was extremely busy Only three staff was on duty. The place was discusting. Carpets were dirty and there was a big board on the front window. We ended up walking out and finding another Costa's in the chimes. Very disappointed

Good for quick coffee and food bites

Bit grotty in there!! floor not clean. Not a nice space to sit in. Would not go back.

This Costa Cafe is situated within the Odeon cinema complex in the Chimes shopping centre , Uxbridge, Middx. I’ve visited the cafe before and it’s always like a hidden gem ! Never really full with customers, despite being always tidy , clean and inviting seating area. The staff are always friendly, and helpful too. Good for breakfast, lunch and afternoon tea as well. Large range of hot beverages, hot and cold drinks. Food excellent too! Very good pit stop to rest your limb’s in between a shopping spree, or before / after seeing a film at the excellent Odeon cinema adjacent. Well worth a visit !

In all the Costa's coffee it's problem with the stuff, not much experience from them, Costa coffee have to sort out This issues, it's unfair for lot's of customer's who use Costa coffee,and it's always the same problems in many Costa coffee shops.

Um supermercado bem completo, o de se encontra de tudo

Lovely coffee, tasty food and pleasant staff.

Love fresh and tasty cake with hot chocolate. Priceless.

Good value and excellent staff.

Most of the time Till attendees don't get what you are ordering, you need to repeat the order multiple times. I thought it was my accent, but i saw others are ordering multiple times too. Moreover you get something different than what you have asked for.

I needed painkillers urgently and had no water, I ask a member of staff called Meyer and he was very helpful and got me my water. I cant praise the staff enough for there customer service. Thankyou costa keep up the good work.

The best capuccino I could find in England!

Good place for some coffee and a snack plus all other new drinks.

Staff very nice. Seating OK. But it will be nice if they could offer all the drinks. I mean been to 4 Costa and none of them could do the summer drink ie mango and pineapple frappée. 😔

I went there today at 1630 on 24 July Sunday. I explicitly asked for a Tropical Mango then the lady behind the till then said Strawberry Iced Tea. I don’t know why she did that. But I found the person she told to make the drink in a fairly foul mood. He asked me medium I said yes then he asked medium again and I said yes. He seemed to be very confrontational with the wrong kind of attitude you’d definitely wouldn’t want to give a customer. I don’t know what his issue is/was. I left with the wrong drink, it was tasty but not worth it, almost like sweetened water you can get from Volvic for much much less.

As I've said before. Costa coffee, Costa fortune!

Staff very polite and exceptional.

Good prices, lovely staff good coffee as always

Who doesn't love a good cuppa and a view? Upstairs is nice, the Wi-Fi is moderately fast but nothing to bet your big exam or project on.

I came in for a cortado and it was pretty good though not as good as the independent coffee shop I go to or Caffe Nero. At least it wasn't too milky which is my usual complaint but I did ask them to show me how much milk they would add beforehand.

Coffee shop right by the train station

No water (it happens) so no toilets, card machine doesn't work, dirty table. Not the usual standards but the coffee was good.

The worse place to visit They aren’t friendly at all No manners

Had a lovely visit to this branch. Staff very polite and friendly. they keep the place very clean. Would recommend.

Friendly staff, perfect coffee and nibbles!

If I could give zero stars i would. I felt rushed and the staff were very rude . One lady particular also was very rude towards me and i felt very upset. I was given attitude and made rushed out. Service not good. I had set up my work and ready to study when i was made to leave because i did not buy anything as i planned to study since the library was closed as its good Friday. NOT STUDENT FRIENDLY!!!!

This is a good costa with friendly staff and good coffee, however they recently organised a raffle for a Costa hamper, I was told when I asked what the winning raffle number was, that it was won by a staff member... Now I understand a raffle is by no means a sure thing but having a staff member win looks extremely suspicious, especially when you're not there to witness the draw and this is why, usually, staff members cannot enter a companies competition. This just leaves a sour taste in your mouth, anyways the main reason I am writing this review is to remind myself not to enter Costa raffles again, especially at this store.

Most centrally located coffee spot in town looking out across Chimes plaza. Usual Costa fare. Seating limited but more available upstairs via a perilous steel spiral staircase. Often quite a large queue and slow service. Good location.

Staff Brill like always and coffee superbly made

Normal Costa Coffee service, place is a little dirty

Pretty horrible experience I would say. I wanted to take a leak as the toilet in the mall was closed. Told this young man in the cafe that I will buy a bottle of water. He still didn’t allow me to use the toilet saying that the cafe closes two minutes before the closing time of 7 pm. It was 6:55 and still he didn’t let me use the washroom. Quite a pathetic and horrible person and cafe. Also quite sure that Costa will just sit on this review and not do anything

Custumer service is really bad. One guy making stressful situations for his team and customers too. Rude answering questions or with kids. Avoid this costa. Really like all costa shops better choose in haeys next shop costa because what team is always great

Quite a long wait, but that's part of being popular I guess. A good escape from the increasing riff-raff of Uxbridge and the coffee isn't bad at all, if a little pricey.

Verynicecostacoffee in greenfordopento1930ppmhighlyrecommended by me topgoogleguideforwestlondonarea

Nice coffee good organised management Lovely deco

Great coffee don't get me wrong would of gave 5 stars the staff are as rude and when I got a toasted cheese sandwich it was as soggy and tasted nasty train your staff better because there definitely not underpaid there just rude and there customer skills are ridiculous

Nice place to catch up with friends over a coffee

Fabulous coffee shop, visit just a couple of times and the staff remember you and they always ask how you are. Highly recommend.

Nice airy atmosphere in a handy location. Lots of seating. Upstairs zone with glass windows overlooking the centre of Uxbridge is rather nice, well, as nice as it will ever be looking over central Uxbridge.

Very nice coffee, but service a little slow. I guess that comes with being popular and central. Being able to charge my phone was very useful, and it's a nice location. But it's four stars for the wait and because it's about time that huge broken window was fixed!

هذا رائع جدا والموظفين كانو لطيفون جدا شكرا للجميع

One of the best experiences on a Costa Coffee at the Pavillions - Uxbridge, I didn't get the name of the young male member of staff that served me and made my drinks as he wasn't wearing a name badge, however he wears this black frame glasses. He is the kindest and friendliest I have encountered yet, to top all up there was cinnamon for the chai lattes which I loved but is not a given in all the shops ..there are so many occasions there is none in other shops which is really disappointing. So a big shout out for the team member!!!!!

Go for good coffee and service 👍

Great service, friendly staff. Loads of seating, but not many comfy places to relax. (Like arm chairs as found in some other Costa Coffees)

The customer service in this place is very disappointing. I wanted to try out this place to relax with my friends and a staff member told us we couldn't stay here due to an outside beverage brought by one of my friends. The drink was nearly finished and we showed it to them, but we were still told to either finish it now or leave. I'm definitely not coming back in here. The place looked cozy though.

Went to use the washroom. You have to buy something to use the washroom. But It was indeed good. Ended up buying hot chocolate.

Good food and coffee plus non food items to choose from but what I don't like is the price for everything. It's too expensive especially if your on a budget

Fastest service ever very nice peeps!