Based on 608 opinions finded in 3 websites
Based on 608 opinions finded in 3 websites
Nº 92 in 291 in Halton
Opinions
Drive through - I got the coffee quickly and from a polite member of staff. Can't argue with that.
Shaun Smith . 2024-10-01
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I ordered a maple hazel frappe with oat milk and maple Hazel hot chocolate. but I got 2 hot chocolate instead of the frappe so was abit disappointed.
Danielle . 2024-09-21
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I just wanted to ask you to thank the driver I had a fit after I ordered and came around when he delivered and he had so much patience after me watching the ring camera j noticed how little sense I made but he helped me through the process to get my stuff and kept me safe so again please my you pass the note to the delivery driver that I say thankyou so much for your patience and putting up with me not making clear sense thankyou
Sallyann . 2024-09-17
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Always a friendly place staff are fabulous can park the truck next to it . Unfortunately no gluten or dairy free food / snacks . Just got coffee.
James . 2024-09-14
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The staff are lovely but it’s rotten. Flies always sitting on the food because they don’t have proper cabinets for the cakes to be kept in, to serve those to people is just disgusting. It’s been like that for as long as I can remember it’s such a simple fix but clearly whoever is in charge is to damn lazy to fix this. There’s also an issue of the bins literally NEVER being emptied. Always overflowing all over the place. And also the tables are always without fail dirty as well. But the flies are the major issue. Everything else about it is fine but good god can the managers or whoever is in charge get a grip and sort it out.
Alastair Hayward . 2024-09-07
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Kirsty’s A team make a great Frappe
Alex Dixon . 2024-08-23
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Went to costa today and as usual I received great service, I was served by Laura R who is always very professional and friendly, makes a difference to see such great customer service these days, well done
Donna Draper . 2024-08-03
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They tried to use my card!!! They have it from a payment I did months ago. Glad it was only an authorisation, not a charge (thanks to my app) But I had to delete my card. Check your staff! This is serious! How can they know my card number and try to use it without my consent? Or in case if it's someone else, check your payments security! The authorisation done is with the company's name... I'm not even in the UK now...I recommend everyone to pay by cash here.
nature4women . 2024-07-23
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Flies everywhere, going on the food. The place stinks of baby sick and rotten milk as soon as you walk in there. This smell has been apparent the last 3 times. I don't know why people put up with it.. horrible
Miss Kemsley . 2024-07-19
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Great place to take a quick break after a shop 👍👍
Ryan Walmsley . 2024-06-25
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do NOT order from here, the absolute worst delivery possible. they cancel 99% of times and if they dont they are 4 hours later!!! awful service
angel . 2024-06-21
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Put the wrong syrup in drink/awfull
Ryan . 2024-06-17
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food was hot and coffee was how I'd asked for it
Gemma . 2024-06-04
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Lovely cheerful staff...please just empty your bins.
suzi snell . 2024-05-28
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Generally pleased with the service and pleasant staff
John Pitt . 2024-05-12
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April 24 - Nice interior renovation.
Glenn Stockton . 2024-04-29
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Mac and cheese had a use by date of yesterday, very unhappy
Michael . 2024-04-16
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Could be lot better but very under staffed food not cheap but the staff that are there at the moment are sound wish there was more room inside for wheelchairs when me and mate come up we have to sit out side
Melanie Faulkner . 2024-03-30
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Pleasant staff, friendly & enthusiastic, clean tables, floor & toilets
steve crowney . 2024-03-28
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Seriously unimpressed with this place! Used to go to the Widnes Costa all the time and never had any issues, but every time I order from Costa Runcorn, and despite requesting (and paying for!) a shot of vanilla in my drink, I never seem to receive it! I gave up and started going to the Starbucks across the road instead, but it was shut a few days ago, so I gave this Costa one more try. I even covered myself by requesting (and paying for!) TWO shots of vanilla, but surprise surprise, there isn’t a hint of vanilla to be found in my iced latte! Never again.
Sophie . 2024-03-22
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Not always open @6 like advertised. 06:30 and still not open.
Steven Rotheram . 2024-03-15
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You need to sort out your website according to the order site there’s been no whole milk for months for Cappuccinos but today there was no whole milk for lattes to but then on the Forrest walk cite apparently lattes weren’t available but cappuccinos were 🤷♀️🤷♀️🤷♀️
Robert . 2024-03-02
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We usually use the drive through. Staff are lovely and drinks are always good.
Willemijn Spoor . 2024-02-29
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Peach ice tea was to watery and peachy for my liking sticking to the usual from now on
Emma French . 2024-02-28
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A bit of constructive criticism - Don't have things on the menu if they're out of stock.
Lyndsey . 2024-02-26
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Overpriced. They didn't offer us to choose the size which directly went to buy a huge coffee, not sure of what size it was. The cappuccino didn't have the cocoa on top and nobody even offered, so l got up and poured it myself. There was an open pot with mash mallow next to it and l assumed they were free since it was open right there where you get the sugars, etc. A young blond girl on the bar said I was not allowed to take them. She didn't say it very kindly. Then the other attendant came to our table to ask for money for the 2 small marsh mallows, ridiculous. Will not come back.
Gina V. . 2024-01-14
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Everything was cold I did put a complaint in when I ordered it, there was also an item missing which I have been refunded for, but no refund for the lateness and all the cold items, the coffee, hot chocolate and food was all freezing.
Angela . 2024-01-14
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There was no caramel in my drink at all
Nicole . 2024-01-06
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Very busy but drive thru service painfully slow. Waited a very long time with only 2 cars in front
Alan Wilkinson . 2024-01-01
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Half eaten Mac & cheese, toastie stuffed in a panini sleve. Absoluse joke.
Ryan . 2023-12-27
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The coffee was disgusting. Undrinkable. Complete waste of time effort and money.
Rebecca . 2023-12-03
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Was not happy food and staff was slow service
LISA White . 2023-11-16
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Order arrived 2 and a half hours after placing the order. Food was cold hot drink was cold, restaurant had obviously prepared the order and just left it sitting there!! Very bad service 😒
Paula . 2023-11-12
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I ordered about 10:30 it arrived 11:51 😡
Robert . 2023-11-12
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Shocking. I didn't know it was so hard to give someone exactly what they order. Instead receive someone else's order, so that's 2 lots of orders that didn't get what they wanted. Absolutely shocking.
Lil Novs . 2023-11-05
MORE AT Google
Yet again, there were items missing from our order. This is the 3rd time. Won't be ordering again.
Lyndsey . 2023-11-01
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We ordered 2 toasties, 2 drinks, and 2 sweet items. One sweet item didn't arrive, one of the toasties was almost cold, and the other wasn't exactly hot, and the speciality coffee didn't come with the topping as stated. I think the deliveries should come in sealed bags so that they don't get cold. They were just in open paper bags and had no seals/stickers on the food packaging, so they could be easily tampered with. When I first ordered, it said it would arrive at 09:40 and then quickly changed to after 10am - quite a while to wait. I don't think I'd order again. Almost £30. I've submitted for a partial refund for the missing and cold items, but even that is uncertain and says it will be reviewed. Not great.
Elle . 2023-10-07
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Sent me somebody elses order...
Ste . 2023-10-01
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Staff always friendly and the building is always clean
Steve Hocking . 2023-09-30
MORE AT Google
It’s about time you addressed the issue of whole milk not being available at Runcorn drive through on the order if you go down there whole milk is always available but it still says it’s not available when ordering through the App.
Robert . 2023-09-28
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This Costa discriminates against disabled people. I went through the drive through on my road worthy mobility trike and was refused service. I was told their insurance didn't cover me. I have my own insurance which covers me for accidents and so forth and there were no other cars present. I was absolutely appauled by there blarzay attitude.
sindy hope . 2023-09-14
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Cakes weren’t delivered that I ordered. Receipt says out of stock. Can I be refunded please !?
Wendy . 2023-09-01
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was lovely and whatnot but i asked for decaf and still got coffee
isabella . 2023-08-30
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Helpful staff and pleasant atmosphere
Juliet Wenham . 2023-08-15
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The coffee shop were out of yoghurt, will I automatically be refunded?
Moira . 2023-08-10
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Exactly what other reviews say… no syrup in drink just tasted like hot milk. Waited for ages at drive thru. Been on previous occasions and experienced exactly the same. They really struggle to make nice drinks here and any bespoke requests are refused .
Talayah Masse . 2023-08-05
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Bacon butty was burnt and crispy
Alisa . 2023-08-01
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The order was incomplete, I didn't receive a chocolate twist pastry.
Moira . 2023-08-01
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Poor service waited an absolute age at the drive through. Ordered a caramel latte which was poor no caramel in it and the coffee tasted of nothing. I poured it away. Won’t be returning
ANGELA JONES . 2023-07-12
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Just didn't send my food and clonly coffee with a note saying sorry
Jamie . 2023-06-15
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Friendly staff great choice of food and drinks
Jayne Fanning . 2023-06-15
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Excellent service with a smile 😃 I must say Dan makes the best brew I've ever had ! Well done
carla brunet . 2023-06-03
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I came here today for a staff meeting and it was great experience, the coffee as always was great along with the staff
Philip O'Gorman . 2023-05-20
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Use this drive through often. Staff have always been super nice and there isn't a long wait to receive my order.
Chantal Wroth . 2023-05-19
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Great area of town for a nice relaxing coffee. Great staff and nice and chill enviournment
Joe Pendlebury . 2023-05-16
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Get the toast it is good and the cakes
Reggie Enamu . 2023-05-09
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Only had a hot chocolate & a chat with a friend
isright . 2023-04-30
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Missing two items and no refund given
Courtney . 2023-04-29
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The delivery driver was lovely however the food was burnt, not happy
Nyah . 2023-04-29
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Fast delivery was shocked lovely coffee
Bobbi . 2023-04-19
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Only got half my order there was missing items
Heather . 2023-04-18
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Thank you to the gorgeous girl tonight on making my daughter very happy, we arrived in the drive thru super close to closing and she made us a lovely hot chocolate and a surprise side of marshmallows to go with it all served with a smile! Even went the extra mile to explain about the Costa app how it works ect.
Lucy Hodnett . 2023-04-15
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Hasn’t arrived and stating delivered 😡😡😡😡
Richard . 2023-04-10
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Nice new chairs and sofas were installed recently and the place looks brighter and smarter. Staff overworked and yet smiling and nice.
Sue Bentley . 2023-04-04
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Ordered a Kit Kat mocha. Received a normal mocha, without the Kit Kat topping and Kit Kat Easter bunny, so the increase on price is a rip off, because it’s just a normal mocha
Helen . 2023-03-29
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Lovely bacon rolls as ever. And the Spiced Apple tea was perfect.
Lyndsey . 2023-03-05
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Placed an order for food and drinks delivery. Drinks arrived, but the food didn't. I raised it, and they issued a partial refund for the food they didn't provide and failed to respond after I queried why the refund didn't cover the missing items.
Steve A . 2023-02-13
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Friendly staff, good coffee, the few times I've been it's always clean and tidy.
Steve Macca . 2023-01-28
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Large queues due to coffee machine fault, the building needs blinds on the windows, very bright sunshine at midday made it uncomfortable to sit and enjoy lunch, no other seats were available.
Derek Evans . 2023-01-26
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Food was late and crisp were missing from order
Elliott . 2023-01-20
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Unfortunately Costa sent the wrong item. I ordered a chocolate frappe and they sent the mocha version. Yuk
Gemma . 2023-01-09
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Didn't receive the toastie on the order.
Lyndsey . 2023-01-02
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Ordered Terry's chocolate orange hot chocolate and came without the Terry's chocolate orange piece so it was just a normal hot chocolate
Jamie . 2023-01-02
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Our order wasn't delivered at all.
Andy . 2022-12-16
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I would like to request a refund for my drinks - they arrived cold, we waiting over a hour for them, 2 drinks got tipped away as they tasted weird, an the hot chocolate was like it was warmed in the microwave the milk had skin on it
Clare . 2022-12-07
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Coffee hit and miss sometimes it's been good but the last twice it was poor, maybe old milk but coffee definitely did not taste good
John Bowling . 2022-12-01
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Missing like half my food, "toblerone infused hot chocolate" was a hot chocolate with a small toblerone melted on top of the lid. Annoying and messy.
Aaron . 2022-11-27
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I didn’t get my croissant There was chocolate dust on my cappuccino when I asked for none.
Stephen . 2022-11-22
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Convenient location with parking or drive-through, good coffee, shame they got my order wrong and ruined my daughter's hot chocolate.
Matt Driving Instructor Porteus . 2022-11-11
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Was disappointed on my last visit asked for a hazel swirl. Which looked amazing in the picture but got which looked like a flat latter. No cream what so ever we ordered 3 number in total. I tried to look for a number so I could ring a complain. But couldn't find any. Won't be going back ther in a rush.
Ali Mac . 2022-10-11
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Perfect for morning Flatwhite.. 6 oclock open .. thanks
Ahmed Abdulgalil . 2022-10-04
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Coffee is good but it’s so dirty. Tables are never cleaned and they have a major fly problem. Flies all over the cakes and food because there is no cover on the foods. Really bad.
Macy Hay . 2022-10-02
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Lovely products, not very clean behind the counter, very disorganized.
Clare Carlisle . 2022-10-02
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Great drinks but really slow service
Emma Forster . 2022-09-25
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Unhelpful staff and the place was filthy
kieron lee . 2022-09-01
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Close enough to Halton Hospital to drop in whilst waiting for family to be seen. Wi-fi access so was able to agile work whilst enjoying my favourite coffee
Wire Ali . 2022-08-12
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Good coffee, good hot chocolate and fresh cakes. Huge car park and spacious outdoor area
Dave . 2022-08-08
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Went this morning for a catch up with a friend . Lovely atmosphere , clean tables and toilets . Was served by Kyle , he was friendly and made us welcome.
Sue Mooney . 2022-08-04
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Always friendly - like the coffee and the food
Terry McElroy . 2022-07-29
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Extremely slow service. Didn't get my change & receipt what I asked for. Was then told I'd have to wait (even more waiting) whilst they put the cups through the dishwasher. So I asked for 3 takeaway cups.
Stephen Chatterley . 2022-07-22
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Good service, outside tables nice in sunny weather.
Paul Steane . 2022-06-15
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Due to short staff was served coffee in take away cup . Not what you expect if you sit in
pete stevens . 2022-05-17
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This is the SLOWEST Costa I have ever been in. Dirty dishes are piling up on the tables - customers have started clearing trays themselves and taking them to the counter. Not good enough Costa.
Rosie Tuszynska . 2022-05-08
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Liv and Alyx were great today with coffee and bacon rolls. Thanks team!
Nick Caton . 2022-05-07
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It was a bit meh the views where good of the bridge but the food and drink where a bit of a good and bad.
Daniel Baroy . 2022-05-02
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Need to hang opening times to suit staff more. Been 3 times in last 2 weeks, not open cos staff late. Very poor
ian williams . 2022-05-01
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Got charged for the cars coffee n food behind us and then had to wait more than ten mins as our order wasn’t ready
Mike Holland . 2022-04-23
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Best costa in the area by far. If im ever having a business meeting or just to hang with friends. This is always my first choice!
Elliott Locke . 2022-03-28
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Lovely convenient stop on our way to Anfield!
David Sanders . 2022-03-27
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Good local Costa with a drive through. Never too busy so ideal when on the go
Rhianna McDermott . 2022-03-23
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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1102 Opinions
Bar staff a bit chaotic despite the pub not being particularly busy. Fish and chips were OK however the pub was that cold 🥶 we had to wear our coats during our meal, if the carvery range had been in use , I am sure the pub would have felt more welcoming . We won't be in a hurry to return we will use the Rainhill one in future. The place felt soul less to be honest
151 Opinions
Great place but who had the awesome idea of not opening ons Sunday when everyone’s waking up thinking I could murder a fat full English on a bin lid’?
199 Opinions
Have been here a few times. The food is lovely can’t fault it but the service needs work on. They seem to be too concerned about take out food and getting them sent out rather than dealing with face to face customers. After 45 minutes we had to ask if our order was on its way as no one had even come to apologise for the delay. When we finally asked our food was only just being cooked then (plated up) There was also another table waiting for food, who had arrived the same time as us. I appreciate it’s busy however a bit of communication would be nice. Plus we also booked the table prior to coming for our food. After 50 minutes we received our food. A complimentary tea or coffee would have been nice seen as though we had drank our drinks which we would have like with our food. Again food is lovely it’s a shame about the service and wait time.