Costa Coffee Drive Thru in Wokingham

If only there weren't so many people with laptops and mobile phones doing business there.

This place has a habit of closing early. For instance, today it's 17:00 on a Saturday and the place is shut, despite their advertised closing time being 20:00. I haven't figured out the pattern of these early closures yet. Perhaps they decide to close early on less busy days. Either way, it makes it very hard to plan a trip. It's always a gamble whether it will be open or not. There is no sign on the door explaining why there is an early closure today, and even though there are staff inside the shop, they would not come to the door to explain what was happening either.

We love coming here! My kids adore all your products

Good for drive through or eat in.

Was served by Zuzanna, who was absolutely lovely and made our visit super enjoyable :) the drinks she made us were delicious

Nice place to have a coffee and chat with friends.

Good vibes, have been regularly for a few years and it's always a nice atmosphere, clean, and nice service.

Happy helpful service 😀 Kasia personally assisted me with a problem with the Costa App and buying a coffee

Very rude the Lady with blonde hair, I assume she must be the manager shouting to other staff member in front of other customer that is unprofessional

Lost interest with the ridiculous waiting times. 3 cars ahead of me and 30+ mins waiting. For coffee... don't know what else you sell except toasties etc but 30 mins is a joke. Won't be going again - not worth the time wasted Also, asked for a large chai latte, and got hot milk. So essentially £5 for hot milk. Yeah the staff has changed and the it's simply too slow and giving weird coffees - poor quality!

I had nice coffee break. Big car park so you can leave your car 3 hours for free.

I was shocked by the way I was treated here today. I am autistic and always have my dog with me for emotional support as advised by my GP. Today, I went in just to buy a coffee and to charge my phone real quick as I was taking my dog to the vet and my bus was due in 10 minutes, to find myself shouted at for entering with a dog in the premise and escorted outside immediately by the rudest barista ever. I kept explaining to him that nowhere in a costa have I been refused entrance due to my condition but he didn’t want to hear a word I have said and kept pointing the exit while urging me to leave in a polite language but very aggressive tone of voice. His frowned forehead, hand movements waving at the exist, height and body size (he was morbidly obese) were terrifying. I asked him to stay away from me as I was taking my coat on but he wouldn’t leave me alone! The barista absolutely refused to listen to me and kept telling me to get out in an authoritative tone of voice like I was an intruder of some sort. Him kicking me out was against the law, and I could’ve refused to leave but I was so embarrassed that I couldn’t face the people staring at me. I also had a bus to catch. Just because someone looks normal please don’t assume that they are! Costa kindly train your staff to ask whether a dog is a service or support dog before asking a customer to leave like that. Very disappointed with the service. Mind you, they even had a pet bowl filled with water by the entrance door. What a joke! I used to grab coffee on my way to work every morning from Costa, but after this experience I will never go there again.

My second and hopefully final visit. The chairs need a good proper wipe in this branch and staff members ought not to bicker in front of customers…Otherwuse, friendly and courteous.

They burned my mocha worst experience I've ever had at a Costa 💀💀💀

Went there to do some work and have a meeting. Coffee is always good, and the banana cake was great also. The most I was impressed it was the genuine service we received the guys behind actually know what a great customer service it is . The only thing I don't like is the car park in there is limited to 3 hours, and it's not their fault. Usually I work on the computer and meetings can take long and it's frustrating to stay with this stress that's why we left other wise I will spend most of the day there as the staff are really nice.

Very rude staff on drive through,2 days ago the fat guy,was very regular to costa on London road, but because of the staff rudeness not anymore.don’t understand why such a nice brand put this kind of staff to customers service🙃🙃🙃really wanted to talk to the manager but he said not available unfortunately.

Disgustingly rude and disrespectful staff on my visit. Mimicking me as I spoke (I have a slight stammer) then laughing. Then switching to a different language and 3 members of staff laughing to my face. Humiliating. This was a ZERO STAR experience. I will never set foot in there again. It's probably not best to work in a customer-facing role if you enjoy ridiculing others. To add insult to injury, the coffee filled just half the cup and tasted vile. The tea I bought for a friend was poured away by them as it was far too milky. £6+ down the drain as well as being insulted. Horrible.

My recent visit to Costa Coffee was a delightful journey for the senses. The cozy ambiance provided an inviting atmosphere, perfect for both work and relaxation. The staff, notably friendly and efficient, ensured a prompt and courteous service. Costa Coffee's true highlight lies in its exceptional coffee. Opting for a classic cappuccino, I was treated to a perfectly balanced blend of espresso and velvety foam, creating a memorable flavor profile. The diverse menu caters to various preferences, and the delectable pastry selection complements the coffee superbly. Beyond the culinary delights, Costa Coffee's commitment to sustainability is admirable, with evident eco-friendly practices contributing to a responsible experience. In conclusion, my visit was a pleasurable experience, from the welcoming ambiance to the exceptional coffee and tempting pastries. Costa Coffee stands out as a destination for premium coffee, and I eagerly look forward to my next visit. Highly recommended for coffee enthusiasts seeking a well-rounded and satisfying café experience.

Great place with a drive through, and also a very nice sit-in cafe. Service is always excellent here.

I didn't use the drive through but popped into shop. Had one of the new maple hazelnut lattes and it was so bad I didn't even drink half of it. Staff distracted and inattentive so I didn't feel very welcome. Compared to my local Costa who are welcoming and efficient it was a let down. Latte had a burnt taste to it.

Super awesome staff Ash & co make my coffee perfect every time large caramel extra shot always friendly & smiley

Coffee from Costa. Exactly what you'd expect

Marked down food as cake was stale

polite and efficient service. clean and cosy environment

Ordered a bubble frappe and given something else. Talked to the staff, and they weren't willing to listen at all... very impatient! It was like I was the one at fault, even I pointed at the drink I wanted when ordering. Totally unsurpisnt expereince.

Every time I come here the staff are always so fantastic. Special shout out to Kat!!

Drive Thru not open due to staff shortages. Had to queue inside shop. I have a low immune system due to cancer and prefer the drive thru so I mingle with as few a crowds as possible- a bit uncomfortable

Very busy but customer service is excellent, staff very attentive. Clean and inviting atmosphere.

This is my go-to store. Occasionally it’s not perfect but, the average performance does exceed brand standard.Just been refitted too.

Love this place as it's east to get to and allows service dogs to go in. Also serves puppucinos, but unlike their Scompetition who gives them away for free, charges £0.50 for the expresso size one.

I prefer inside seating rather than drive thru. Staff are always very polite, the place can be understaffed on occasion but they manage well.

Bad … i get the coffee from costa and they give me a present 🎁 a 100£ penalty ! Thank you so much !

Dirty, cups everywhere I take it there under-staffed

I've been going here quite a lot recently and I found the creamy colours are very nice but I don't normally go for anything else. Today I went with her friends and she bought me a toblerone hot chocolate but it wasn't hot it was more like lukewarm. I didn't want to say anything because I don't really like making a fuss. It will still enjoyable but they should have renamed at lukewarm hot chocolate..

Didn't take my order at the right place... Then when they took my order, made me wait much longer to get the order... What's the point of having a drive thru if you're not going to staff it properly... Worst drive thru experience

Not enough staff on my visit so took ages but the girl serving was brilliant at multi-tasking and coping with the customers

Good for an easy stop off and a coffee or tea and chat with your friends

Awful.. Especially if you get served by the blue/green haired individual. Firstly gave the drink the wrong milk. Then service came in the form of a cold Cappuccino. Toilets no tissue. Or no soap.. Can’t recommend. Shame. As used to be decent stop off for a Costa Coffee. Terrible service from staff who should really move on elsewhere if the really can’t be motivated to provide some kind of service.

Hmm? It's nice, clean and tidy, has inside and outside seating and it sells coffee and a old cake or two. What a wasted opertunity for a café - where's the full inglish!! - sausage egg & chips........

sign said closing time twas 6pm, only 5:10 and no sign of anyone inside. pretty poor.

Would be great if open when they say they are going to be open. Turned up yesterday at 4.05 and they were closed. Can I ask you to advertise the correct times, thank you.

It's a Costa. It's better than Starbucks but not as good as an independent

Frappacino was made with curdled milk!?! Disgusting

The timing saif they close 6 o clock at 16:36 they are close and rude .. never drink a coffe at costa welcome starbucks

Brilliant and enthusiastic service received just now using the drive thru. She took my order with such a delightful welcome greeting I was actually surprised. It's just a pity I didn't take her name so that you can give her some recognition and praise!

Love it and always will, the guys down there make the best coffees anywhere in Reading.

Drive through can be slower than parking and going in when busy times but still good coffee

There is nothing more important for a place “in my opinion” then being open when they say they are going to be open We drove there twice this week when it’s supposed to be open and it wasn’t, that’s very disappointing

My local, pop in here most mornings to grab a flat white on my way to the dental surgery. Staff are polite, plenty of parking, plenty of seating, you will always catch a multitude of people working or studying.

Had a too good to go bag very disappointing

An OK coffee shop. Polite and friendly bunch

Went for a coffee date, seats too hard to sit on, left after 35 mins

Very slow service. Tables not being cleared from previous customers. It's Costa Coffee

Nice hot chocolate. Clean restaurant and tables. Toilets rank as seems to be standard for any chain coffee shop.

Room for improvement inside. Ambiance not quite up to Normal Costa Experience.

Working, so had a relax with soy latte coffee with sugar free caramel and vegan burito

Best coffee shop in town , lovely staff, great atmosphere. 🙏🏼💯

Super unreliable coffee store ,they shut whenever they like ,some staff not all ,treat u like they doing a favour by showing mute poker attitude .even then costa is costa,,,,

Slowest drive through experience you can ever have for picking up a coffee.. defeats the purpose of drive through. The lady in the counter seem to be spending part time elsewhere apart from serving coffee to you!

Best coffee house in reading, great staff

Great location after drive from London.

Too busy to be on conf calls here, alright to put your headphones on and relax though. Staff are lovely but it’s costa so do not expect the coffee to be amazing!

10/10 drive thought all the staff is super friendly and funny whilst you wait for the coffee to be made! Would totally recommend for everyone to visit!

This was our first time visiting a Costa Coffee location in the UK, and we were thrilled by the attentiveness of the woman that helped us with our order. It's amazing what kind of impression one can make on someone's day when you're pleasant, professional, and helpful. I had to remove one star because the dining room was extraordinarily messy, otherwise our visit would've warranted 5 stars.

Really helpful guy serving . He insisted on bringing drinks over . Really friendly to everyone. Over and above service

Good ambiance, staff great, nice cakes

Great atmosphere, seems like a busy store, but Manager seems to have it all under control.

Sat in, rath than using drive thru, didn't feel the taste was as usual

Great service not to busy served quickly

Our weekly Sunday family destination for our lunch and coffee. Never disappoints and David who’s an absolute legend always deliver on a great customer service. He always goes an extra miles and handles all types of situations very well. For example today restaurant had a broken coffee machine but yet David managed to get us great alternatives and served all food as we like. What an experience. He’s a real credit to your company! Well done mate! Keep up the great work! The coffee shop is stunning and always super clean!

We received an outstanding service from David today, which made our family visit most enjoyable. Even though they faced some technical difficulties, we were offered alternatives and had an overall great customer experience.

Only one east of Reading. Good place to have a coffee and get together.

Isabelle was lovely - Really friendly, and great customer service! Cheers Issy :)

Good and quick service. Nice coffee

Aggressive and rude male staff. Service extremely slow.

Quick and friendly service in store. Lots of tables and often not too busy. Drive through can be really busy and a bit slow.

Lovely, friendly staff. Good food and coffee. Just wish the people who designed the drive through, put the menu board before the ordering area!

Nice area, many seating places offered

As much as i love costa coffee, the drive thru is super slow compared to other costa drive thru i been, customer service is great the team is very helpful but i believe there need to be more staff to support the drive thru. its very slow even when there is only 1 or 2 cars , there were time had to wait more that 5 mins to get a latte. to costa team more staff need to support.

Cafe area very untidy and no social distancing was in place or not enforced needs a little tlc

Love a Costa Drive through, this one is fast and efficient with friendly staff

Drove through here, pretty quick, staff are nice. Double check your coffee though. Had a few mistakes.

I use this Costa quiet a lot, it seems to be the quickest of the three drive through in the area. Can get very busy during peak times though.

I love coming here, staff and coffee are always nice.

Paying £4 for a panini that is toasted in the oven and not th3 panini maker is too much. What is not accepted is the staff's giving you attitude as they are over stressed. 😑

To your AREA Manager - Only 1 staff when you open in the morning ?😡

If possible use the drive through option as that is faster than the in store service.

A much improved option of food for vegetarians and vegans. Food was good and service was good quick

Not used their service, but I am impressed with the manner in which the drive through is conducted,

Not very well organised for online/app pick ups. Stood in store for 15 minutes before being served and my order was ready before I entered. No one told me and there was no signs to direct me. Placed in part of the store which is hard to reach and socially distance. Disappointed.

Costa was very busy with inly 2 members of staff serving both drive thru and take away. I ordered to baby chinos and they were way to hot for children on the other hand my flat white was cold. Very poor experience indeed

A convenient and quick pit stop for coffee Drive Thru during lockdown. Friendly staff.

I went to this drive thru on the 31st December. One of the servers Dominic was handling food and serving coffee and did not have his mask on properly. I advised him of the rising cases and importance of wearing a mask. He rolled his eyes and refused to put it on. I hope this individual will be reprimanded as the hospitals are now full abd death rates have gone up.

Always looks like there is a long queue, but it never takes long to clear and service is always jolly. We had the pigs in blankets macaroni cheese which was delicious, and a nice surprise to find it was heated with a super fast grill, not microwaved.

Good drive-thru, quick, efficient and has been open till late which is useful. Well made coffees too.

Costa is always great. Throwing knives in the sink can be misunderstood if done hard after being asked to change due to dirt found. Please be gentle guys.

Amazing service, amazing place, thanks

Doesnt have a great hygiene rating (1/5)

Don't make the mistake of thinking you can order on the app and pick up at drive through during Covid. We ordered and paid for our order on the app. The staff refused to serve our drinks at the drive through, repeatedly tried force us to park up and go into the shop which we refused. Then told us there was no such order even through we continually showed them our receipt on our phone.

Usually a long queue for coffee. Does the job