Costa Coffee in Wokingham

Absolutely disgusting ice latte avoid this place it’s a rip

Best place to have coffee and relax ☕

I use this branch of Costa regularly and the staff are always friendly and helpful. Last week I closedmy car door on my thumb. The baristas were very helpful, helpingme clean the wound and putting a dressing on. Thanks very much. And I enjoyed my coffee afterwards.

Staff members were polite - most table areas were not cleared - dirty cups & plates left on them. Toilet area (particularly the disabled toilet) was dirty. Lots of tissue and puddles of water on floor - unsafe. Also the hand dryer was not working.

The delivery man was lovely, really happy and smiling. However, the cake was as dry as a drought - coffee was great!.

Really need to read the order properly! Wrong drink and no sugar.

Great Costa. Friendly, professional staff. Awesome coffee. Tasty food. Great atmosphere. Toilets are clean and well-appointed. I can't wait to return. It has such a nice, cosy feel.

A cosy cafe in the neighbourhood. I love the tuna panini and egg mayo sandwiches here . My toddler loves hot chocolate here . Sometimes we come here for a cup of tea or coffee only

Very nice Costa. Very friendly staff. I’ve always had a great experience at this store. Always tidy and exceptionally good drinks. Keep up the good work 👍🏾

Costa's coffee went from great to pathetic during COVID and unfortunately they never recovered from it

Chai latte has no chai in it, this has happened a couple of times!

The coffee was really good, the delivery was prompt, the usual prompt Just Eat service

I generally love sitting and working in Costa, but recently it’s been way too hot. It’s such a shame that the air con hasn’t been working for such a long time now! Can management please sort that? I think myself and a lot of others may need to find somewhere else to go for coffee, as the cafe just gets too hot.

I've been going here at least once a week for two months. I always find the staff to be efficient and friendly. The place is very clean, including the toilets. It seems like a well run and popular cafe to me. I never eat so cannot comment on that. I always get a frappe which is delicious and can be made dairy free. Whether you want to read a book, catch up with a friend, do computer work, have a feed, this place rocks. Plenty of parking that is shared with m n s, and Iceland. Bike parks too. I recommend.

Nice coffee, good staff and atmosphere.

Great service. Drinks good.needs to clean tables more

Basic functional, staff busy, working hard.

Decent coffee, too crowded and understaffed so its expected that service won't be great. They need to hire and train more people. Otherwise good place

Rude staff… they begin an order with the word “what” …. Sorry going elsewhere….

I specifically requested to not ring the door bell and thats exactly they did, ringing the doorbell and woke up the entire house. Dissatisfied and disappointed, why is that hard to listen to what i say?!?!?

Not a nice experience on Sunday lunchtime. Few things really … - for dine in there were no glass cups, takeaway cups only (staff said after this hour they don’t serve in glass cups .. at 2pm!) - conditioners too strong and it’s too cold and not cozy for dine in - lots of tables with cutleries left over from previous customers and staff doesn’t bother to clean the tables - staff working VERY slowly, we only had few people before us in a queue but had to wait for ages - 25min for sure - the taste of the coffee wasn’t great at all! I wouldn’t come back to this brunch!

Standard Costa, never very clean but the staff are pretty good with service.

Quick service very clean Friendly staff

Got coffee sizes wrong and both cake’s wrong if you don’t have what I ordered don’t send alternatives without speaking to customer and you’re supposed to use complaints section to tell them this with 10 words or less?

My go to! Great staff, good atmosphere. Clean and pleasant

Ordered Bakewell tart but got shortbread so bit disappointed

It is a perfect place hangouts with friends while you are lazy to travel and specially for families.

Been a few times now, Really friendly and happy guy behind the counter:) place was clean and had a good atmosphere 😊

Quiet, good Wifi. Nice interior

Staff aren't great. Get orders wrong and make the wrong drinks when there is only 2 customers waiting. Seem to flap and get things wrong when only make 2 drinks. Then when you do get the right drink it tastes horrible. The machines in petrol stations make better drinks.

This is the most local Costa near my house which I like to go visit often. But the experiences lately has been very appalling. The lack of products in store is very clear. For example, they lack a lot of the vegan sandwiches and other vegan cakes and deserts like the Jamaican loaf cake that they serve in all other stores except this one. It’s not the lack of delivery’s they get, but it’s been the case for a very long time, since it was opened in fact. Also, for my past few visits, some of the staff, specifically a lady, do not appear to want to help or assist me and I keep getting the feeling as a customer that I am not welcomed in that branch anymore.I believe they need more training of how to communicate better with customers. I’m not going to lie, but I do not think I will be visiting that branch again, as sad as it is as it’s very close and local, because I get treated much better in other branches which offer a variety of items more than this one. I do not see the reason for the lack of products in that store as it is all under one branch of costa which should offer everything.

Good coffee and friendly staff 👍

For 2 weeks the coffee machine was apparently broken and all the could offer was a very strong filter coffee. It was then fixed. After waiting for them to open this morning I am greeted by a man who said there will be no coffee for a while as machine broken 😡🙄 his excuse was he had been on holiday I don't care if you have been on holiday surely there is more than 1 engineer. This store and managers need to sort out crucial problems much quicker as you will lose many more customers than me. Nero's for me in future!

Not open when you should be. No signage, no change of hours on Google. Poor service. Second poor service in a week. Costa, you're going down hill.

Poor experience, very rude male barista-misheard my order, then charged me for cream even though the drink is a special and is pictured with cream on it-said i should have asked when i ordered it, which i had, even though he never offered it. Seemed as if he felt too good to be working in a coffee shop. We come most weeks and the service is really hit and miss.

This place was recommended to me from a friend, we met there and had a formal meeting. As a person who visits costa regularly, i was surprised about how this branch behaved. Firstly that lack of food was evident, especially the vegan options that are available in all the stores except this. Secondly the way how the staff were reacting before closing time towards the customers. They were shouting at any customer who was approaching the store that they were only serving it as takeaway, the distance between the desk and the door is a bit far so they were shouting very loud which seemed very unprofessional. They could have acted in other ways to ensure that customers got the point without fully shouting at them. Also they closed off the section at back an hour or so earlier than the stores closing time. There were still people coming in but couldn’t find appropriate seating because of this. I believe they did this to save themselves from it afterwards which again is very inappropriate. The experience at this store has ruined the reputation i had for costa and will not be coming back!! 👇🏻👇🏻 Im not sure what you mean by that to be totally honest with you. I was just reviewing my experience at your store during my visit there on Sunday. I am man of honour and dignity and for you to accuse me of something like that just shows where the issue is. If you do not approve of my opinions about the food stock you guys have to offer and the staffs behaviour then it is evident that you do not care about customer reviews. You have all the right to go and check your CCTV cameras for the time space on Sunday to see if my description of your staffs behaviour was accurate and tell me if that is appropriate methods to deal with customers. I know that Im not forced to go to Costa, and since my visit to your shop on Sunday and from the false accusation from management themselves, I have gone to other coffee shops. Its very surprising how you deal with criticisms as I have been in many costa branches in Reading and around the UK and have never seen lack of food available and never seen disrespectful behaviour from staff.

Great staff. Nice and relaxed atmosphere. Gret coffee and cake

Took a while to get served but staff were very friendly and helpful

They had a decent team before, but the new staff are not producing the same quality drinks. Visited it three times in last two weeks and the new lady served wrong drinks every time!

Great location, clean and Nicholas was helpful in finding a product which they didn’t have on the shelf. Keep up the good work 👍

Really Nice staff here, apart from one man who can be very grumpy. So grumpy it makes us laugh.

Staff are always very happy and the store is always clean and tidy. A pleasure to sit in and drink a hot chocolate

Excellent service and good coffee

Fantastic store with fantastic workers and amazing drinks, keep up the good work folks

It was okay. Clean. Staff were friendly.

A very convenient location for local who actually shopped in M&S and Iceland. Friendly staffs too