Costa Coffee Drive Thru in Test Valley

Stopped on our journey for a coffee and Sylvia was working in store at the services. Very happy, kind and caring lady. Also was the other lady sharing shift with her. She was very kind to the kids and interacted with them on our break on a long journey. Things like that go a long way. Nice to have service from the heart.

Quick, efficient and coffee was perfect.

I very rarely write a review on here, but after this mornings amazing service I felt I must. I ordered from the talking machine, and the lovely lady was very friendly and happy, and asked if I'd like to try the new festive latte, which I did and was very pleased with. The nice man who I took my drink from saw that I had an empty cup in my middle console area (not a Costa one!) and offered to put it in the bin for me. I was just quite taken aback by such lovely friendly service this morning. Thank you to the lovely man and lady that gave me my nutcracker latte with an extra shot!

No vegan food is so disappointing but the staff are always so friendly and upbeat

Loses stars as my son's frappe was served with cream after we asked for it without. Apart from that all ok

Started to get expensive for coffee and cake

I am always impressed with just how friendly the staff are at this drive through Costa. They always offer my dog a biscuit and wish us a safe journey.

I frequent the drive-through; staff always very friendly; coffee, well it's Costa, what's not to love 👍👣💕👣

my favourite stop off quick service great staff

I would always give somewhere the benefit of the doubt, however after 6 visits here, 4 times my Caramel Latte has been without Caramel, today was one of those days, I also had a cup that was approximately 60% full... Of what was just coffee. Just terrible. Never again.

Got all the way to Beaulieu National Motor Museum and my coffee was still too hot to drink. I'm amazed they can make coffee this hot and still serve it in disposable cups.

Use the drive through most weekdays and the team are always really efficient and ultra friendly :)

We stopped for a coffee. The lady serving was absolutely lovely, so friendly. It was also my little boy's birthday and she made a big fuss of him. So refreshing to have someone so positive and determined to put a smile on people's faces!

Mango and passion fruit ice cooler had huge lumps of ice in it my daughter choked

Brilliant drive through on East bound M27, I use a load and the staff here are brilliant .

Three times in the last 2 weeks I ordered an iced americano. On all three occasions there was NO ICE in the americano. They always looked bemused when I pointed out the lack of ice, a significant ingredient in an ICED COFFEE.

I ordered a large black American coffee, and they put milk in that coffee. Wasted money on something I couldn't drink. The next day I went to them to get my black Americano coffee again, and when I told them that last time they put milk in my coffee they didn't even apologize, which shows that they knew what they were doing they also put milk in the coffee on purpose. When I told them that I wanted the coffee without milk, they immediately reversed the glasses, which means that they had a glass prepared with milk, they just had to add the coffee!!! Then I asked them for an empty small glass, and they said that they should make me pay for it, but I forgot to tell them that they should give me my money back for the black American coffee, because - they put milk without me wanting it, and without asking me!

Always use this drive through before I hit the motorway to London and beyond, can get busy but the staff are fast and helpful, reasonably priced, can not complain about the level of food and coffee

I ordered a mocha cortado today and it was so hot it burnt my hand I dropped it in the car and it spilled everywhere I've been using the drive thru for along time and it's never been this bad

Warm over priced "hot chocolate" with gritty bits in.

Good coffee, nice and easy on the go

Always drive thru in the morning- staff are jolly friendly and know my drink pretty well- it’s getting expensive- they work hard and deserve a pay rise!

Absolutely fantastic service through the drive through, making sure our drinks were ready to be drunk (taking the bags out of the tea), excellent manner and energy, even after a large queue of people. Could not recommend enough, 10/10!

Closed at 5.15pm on Thursday 17th March 2022. Apparently because they weren't busy so decided to shut early. Costa sort this out please

Opening hours are very fluid. I often pass around 0620, hoping to get a drink on my way into work and it's very closed. Would be nice if they actually opened on time. Drinks are of quality when they are open.

I don’t actually think the drive thru knows how to make the Costa drinks properly

Staff smoking weed whilst taking bins out at drive thru. Saturday 4th December . 16.20pm

Thank God I don't have a nut allergy after ordering a orange hot chocolate and being given a hazelnut one. This could have been a very bad situation for someone else! Especially as it was on the drive through going back onto the motorway.

Service fine but cannot deal with a sudden rush of 10+ customers. Coffee was fine. Area was very clean.

I Went through this costa 28.04.21 and I have to admit I was a fussy customer and changing my order after the order point. (all due to my fiancé wanting a different drink) The staff were very friendly and accommodating to my changes. Very polite and helpful all of them popped there head round and gave a warm smile which is nice to see. What a fantastic team.

What more to say. Drive through coffee... friendly staff and fast service.

Went here at 1730 on the 31/10/20 the woman working had lost my order by the time I got to the drive thru collection point, she didn't really care had to wait for it as she was to busy watching TV. When she gave me my last drink she put it on the tray faced the other way carried on watching TV and while nearly hit my car with the metal drink dropper as she wasn't looking she didn't even say anything I drove off very disappointed. Please review there work and service skills as she had none. Customer experience zero!

Drive through just before main carpark. Has slightly limited menu compared to main Costa but still does a little bit of everything. 5 stars though for actually giving me a cup of tea rather than a cup of hot water with a teabag in like everywhere else. Asked me exactly how I like it. Took the teabag out, put the milk and sugar in and stirred it. Does all the coffees, hot chocolates and cold drinks. Bacon/Sausage rolls, toast, toasted sandwiches, cakes and more. Great for breakfast, lunch or snack without having to get out your car.