Pizza Express in Test Valley

We had a booking for 18:45, we weren’t seated at a table after waiting in the cold until around 19:00. Then, after waiting for an hour and a half after we ordered our food we were told our starters weren’t even in the oven yet. We left immediately. The only good thing about the experience was the colouring pens and the children’s menu.

We had a lovely evening here for my husband’s birthday in October. The staff even brought a surprise slice of chocolate cake to the table after dinner, which was so kind of them and made the occasion very special. Special thanks to Fabio and Jodie (I think it’s Jodie, apologies if name wrong!) who served us so perfectly. What a great bunch of staff! Also had some great kids Halloween activities to colour in and then stick on the wall. Pizza Express Andover has fast become our ‘go-to’ destination for a family meal out. My son has a couple of serious food allergies and the staff are always SO amazing with this (trust me, it’s not the same in other chain restaurants!). Also, in general Pizza express allergy labelling is fantastic and well laid out so we know exactly what to choose. We will continue to return due to the level of care and attention taken. Thank you ☺️

We went into an almost empty restaurant just after 6.30pm, asked if we had booked a table and then told to come back at 7. There were at least 12 empty tables! We did not return.

Headed here with the family (partner, 2 small kids and a teenager). Prices are just too high. I don't mind paying good money for great food but this was only pizza. Total bill was around £90 and we skipped starters AND dessert opting just for two orders of doughballs (one of which was free). Had we decided to have starters and desserts this wok have likely approached a £150 meal which is insane for what it is. The pizza in fairness was ok but not outstanding.

Always good food, friendly staff and service. When busy can sometimes be a little slower. But not a huge issue. I’ve never had a bad meal here.

A great evening thanks to Jodie, the shift manager. Jodie nailed our daughter's friend's birthday party; attentive, happy, quick to react and full of positive energy. Thank you!

What a gem of a place, right in the High Street in Andover great staff and and super service, had the classic American and if you use the App you get for £8. Staying at the Star and Garter so superbly convenient

Ordered online and on arrival I was told to wait 5 more minutes for the “finishing touches” . I paid 26.95£ for 13 inch ad Polo with extra beef, extra chicken , extra pepperoni and this is what I got. I’m a bit disappointed with the quantity of the products used. To be honest I expected more volume if I am paying extra. Tasted good, slightly overpriced but I guess there are no better places in Andover?

We had a lovely family meal. The children's menu was just right for 3 and 6 year olds. The Romana pizzas were enormous and so tasty. Had a birthday party for a 4 year old and were wonderfully looked after with great service.

Disappointing experience for a Pizza Express. Staff offhand and didn't check on the quality of the food.

Terrible experience last night, waited an hour for starters, one pizza turned up with barely any toppings, was taken away to be re-made then didn't come for another 45 minutes! In the mean time everyone else had eaten and the kids had finished dessert. Our server was lovely but man did she have her work cut out, what ever was going on with back of house/management was putting a great deal of strain on the front of house team! Would definitely give this branch a miss!

Very slow. Nothing express about this place. This was our third attempt as generally we really went like this chain. But this branch is disappointing

You can tell from the reviews that something has gone wrong here within the last 12 months. Waiting times for food is way too long and the quality of the food is very poor. Sent one of the pizzas back due to a lack of ingredients and an hour later we were still waiting for a replacement. Such a shame as we’ve had good experiences here in the past and this used to be a good restaurant. The staff are friendly enough but if they continue to perform at this level then they will be gone within 6 months.

Very calm, and very friendly. Very good pizza

Ordered via deliveroo, waited over 2 hours and the food never even left the restaurant! Tried to ring multiple times with no response and no updates or apology provided at all. Really upsetting as it is now late and can't get any food elsewhere. We will just end up hungry tonight!

Had a really great time, the food was delicious and the staff very friendly. Would highly recommend.

Ordered £60 worth of food through Deliveroo. When the order arrived the pizza was missing and the pasta dish was inedible due to being nearly raw. Driver double checked about missing pizza when they collected but was assured it was there - it wasn’t. This was clearly shown on the delivery receipt so how pizza express missed this when passing food to the driver is a mystery. Very unhappy with the service given the amount of money spent. Dough balls were only edible/delivered part of the order. Food has always been good in the past and we have ordered from them on a number of occasions before, so very disappointing.

Service was exceptional. Jodie was our waitress and was simply superb.

They really looked after us, and kids eat free! - awesome 👌

Great place for a family meal. Kids menu is spot on.

Waited nearly 2 hours for a Pizza Express / Deliveroo delivery to then be told the order should not have been accepted at the time of order. And, to make matters worse, apparently there were not enough staff to make a 30second phone call to explain that to me, instead leaving us waiting for nearly 2 hours. Disappointing that they just couldn’t take the time / be bothered to inform me and when I phoned there was barely an apology. Shame as usually have a good experience here.

Poor. Pizzas are better from any Supermarket

Fabio, you are a treasure! You really are a good guy, we really enjoyed our meal here.

Always have a good meal here with excellent service

A quiet night so lacking atmosphere. Starters and drinks seem dearer every visit negating benefit of offers.

Booked a table for my wife and daughter this evening. On arrival it looked busy. Reviews appeared very good. On arrival we had a small wait for service to be greeted and taken to our table. After 15 minutes of waiting to place a drinks order... We were finally approached and offered at least an hour wait for food. Couldn't we have been informed before we were sat down? Very disappointed that they were not upfront about the bad night they were having. Ended up stuck for dinner with a now hungry 4 year old... Who wouldn't have waited over an hour. Such a shame... It was our first ever visit. Will not be going back. Shame really considering the good reviews.

Great pizzas and prices, staff always welcoming Came in before it got busy served by very lovely staff, and when it did get very busy they worked hard as hell to keep everyone happy, think one table complained, but they obviously don't understand how hard everyone works in a food business . Couldn't be happier, amazing as always, ignore the couple causing a fuss

Our server was very pleasant and attentive. Had a lovely easy lunch at a reasonable price.

The young lady who serves us was very good, much better service than other places I have eaten in. I had the lasagna, it was really good.

Haven't been to Pizza Express in Andover for several years but visited recently for a works social event. The menu has been expanded and the food was excellent. It was busy so the staff were rushed off their feet but we had no complaints about the speed or quality of service. Definitely think about visiting again in the near future.

Dined on a quiet Sunday lunch. Second table to get seated and it took almost an hour for our food to arrive, with many others arriving and getting their meals first. There was little sense of urgency and no communication as to why it took so long. The saving grace was the food was nice. But really a poor standard of management and communication for Pizza Express which is normally so good.

Fudge brownie in the kids meal was dreadful. Rock hard and dried out. It wasn't eaten

(BIAS) Great place for dining in however if you want some good pizza I’d pop down to domino’s

DO NOT. I repeat DO NOT try and use the App or the website to order delivery. It’s full of bugs, keeps getting locked, won’t let you use Apple Pay or complete your order. What should take two minutes erodes 30 minutes off your life. You’d be less stressed and quicker grinding the wheat to make the flour for the pizza base dough, growing the tomatoes and curing the pepperoni yourself. I GIVE UP.

I'm very disappointed, gluten-free pizza is just awful, I do not recommend this place, tasteless and expensive

Good Lasagne but terrible school canteen atmosphere. Very noisy and a lot of children who were allowed to do what they wanted!

Food was good but service was to be desired waited and waited for drinks not just once but on third attempt gave up and just got the bill instead

My child had a pizza making party with 7 friends. It was organised well. The children were engaged and loved the food. All the parents attending were impressed!

Our experience with this restaurant's online ordering system was quite frustrating. After placing our order through the app, we discovered that half of the pizzas we wanted were inexplicably unavailable. Moreover, one of the pizzas I selected contained tree nuts, which I'm severely allergic to. Alarmingly, when I called the restaurant to modify the order and remove the nut-containing pizza, the staff member who answered seemed disinterested and didn't even ask for my order details. Their lackadaisical attitude towards my potentially life-threatening allergy was concerning, to say the least. To add to the confusion, our delivery included a complimentary slice of cake and sodas that we hadn't requested. While free extras are generally appreciated, the overall experience left us perplexed and dissatisfied with the restaurant's attention to detail and customer service. We expected a higher level of care and professionalism, especially when it came to addressing severe food allergies.

Friend and I went for the two course Valentine's meal. Nowhere on the literature does it say you can only have a starter and main, not a main and dessert. Waitress was very snappy and we ended up spending more than we wanted at a place which is already very over priced.

We was there for awake after the funeral

This was just unbelievable. I can touch the bathroom ceiling by standing up. The dough balls i got for starters were horrendous and the butter that came with it was melted. My drink (that was supposed to be appletizer) had ran out so they give ne apple juice and it was literally just a blended apple in a cup.. i could see the seeds and the cup was leaking. I am never going here again

As this is an established chain one would expect that you train your staff and have a capable manager. Both seem to be missing at the Andover Pizza Express. Absolute disappointment and I did not come in with high expectations. So bad to see an establishment without any leadership. Won’t be returning.

Staff friendly polite and amazing az always, food is great, happy to dine in regularly.

Very little toppings. Never enough cheese.. and you should do mayonnaise

Cancelled my order with no explanation after waiting for an hour

Very good pizza but I do think it's a little overpriced personally. Given that, good service and plenty of beers to offer with food.

Used the home delivery service as a birthday treat for my on. Pizzas would have been nice if they had been hot. We opened them straight away and were lukewarm very disappointed, will not use again. Delivery was on time.

Fantastic service from the waitress’s and the food was delicious. Very nice, tidy and clean place. Seemed to run like clockwork. Looking forward to returning.

I do love a good pizza 🍕 pizza express didn't fail either. The atmosphere was great, and the food was delicious. Great service also. Keep it up, guys, and thank you.

A late lunch meal with my parents on a quiet sunday afternoon. To start I had the ‘Chilli king prawns’, which also came with 4 dough balls (see second picture). The prawn mixture also contained roasted tomatoes, peppers, garlic, and red onion. The dish was very tasty, not a whole lot of prawns but the ones that were there were cooked perfectly, and the mixture that was with them was with a good amount of garlic (which I loveee), however I would have liked more chilli. Dough balls were hot out of the oven and very fluffy and lovely to dip into the juices at the end. For main, I went for the ‘Dup Romana’ where I could choose half and half of the romana style pizzas, of which I went for the ‘La Cabana’ which is a new type of pizza, and ‘Pollo ad astra’. The pollo one is a classic Mills favourite, you can’t go wrong with the sweet yet spicy chicken, onion and pepper combo, as well as some garlic oil drizzled over lightly. The new cabana style one however was SO tasty. The flavours of the pulled pork, tomato and red onion salsa, coriander and lime fit perfectly and made it feel like I was eating a taco on a pizza. Really pleased I went for this combo, as they both had differing flavours but also were both packed full of flavour and really tasty. Would definitely have this as a regular of mine. No dessert as apparently we have some at home. Really good service, as it was very quiet in there, and price not too bad. Overall review: Date visited- 10th September 2023 Food- 9.5/10 Service- 8.5/10 Price- ££ Recommend to a friend- Yes✅

So enjoyed our meal here. Couldn't fault a single thing at all. Already looking forward to going again soon

Stopped in for a quick snack. Wish we had time to come back for dinner. Fresh ingredients favored perfectly. Will make it point to stop in here again when traveling through the area. Will plan more time and eat a proper meal.

Nice food, nice atmosphere, friendly staff, all good 👍

Really a good experience. Loved the Nduja Calzone.

This was a family trip out with our 7 month old. The ladies that looked after us made a big effort to look after our 7 month old, who in return got big smiles 😁 The Gluten free options for myself who is a Cealiac is always fantastic, food in this branch is always cooked to perfection. Love the Pizza Express app which saved us about £17 off our meal this visit.

Really friendly staff very attentive and positive. The restaurant is clean and tidy and it has an outside space which is also very clean and tidy. Lots of choices on the menu can accommodate vegetarian, vegan, GF and DF diets. It's a very open and roomy space you don't feel crammed in like sardines.

Excellent all round, first time at pizza hut for my husband and said he would definitely return, many thanks for bringing my husband into the 21st century.

Lovely interior, service was okay, though a bit slow

Just wanted to say thank you to Fabio and Tanjana for the lovely food and pleasant service with a smile from Tanjana, never have I went in and not had an enjoyable time , all staff are so happy and pleasant and always excellent in everyway 😁

Great place, excellent food and great service. This has become a worryingly regular haunt for us and it's bang on every time.

A really nice little pizza express, great for people watching

Fantastic venue, excellent staff and amazing food. Well done to the whole team!! Will definitely dine here again...

I got served by a very bubbly gentlemen named Fabio, who gave us amazing service. Food was great. Was all round a great place to eat out.

Staff were friendly, helpful and efficient! Excellent service and food.

Staff were all very welcoming and friendly and everything was really fast! I've worked in hospitality before and I was so impressed with how speedy these chefs were! My lasagna was incredible (pizza express lasagna is the best in the world in my opinion) just overall really great experience! Thank you so much

Excellent service, lovely waitress - Tia. Food was cooked to perfection, restaurant clean and welcoming. Best branch of Pizza Express we've ever visited, will definitely dine here again 😊

Just returned from early supper. Staff welcoming and lovely interior with quirky decor. Fast service, pizza was delicious Just disappointed with caesar salad. Wasn't presented great . Chicken was light and flavorful. But there was shower of cheese on one side and only a single anchovy on top of leaves along with a couple of pieces of escaped meat cubes. !! Just needed a bit of care to tidy up presentation and ensure random meat not added to dish.

Food was really good. I was staying in Andover and thought we would try the local Pizza Express in town. Really good meal to have with friends, nice friendly atmosphere and the food was fantastic!

Absolutely rubbish. If you are vegan or GF avoid. We had to pay £15 for a GF pizza which was tiny, very thinly coated with minimal veg and tomato. We had 3 pizzas between 2 of us and were still hungry. Bill came to £55. Total rip off

Nice meal out with husband, very friendly staff waitress Tia was very polite and helpful. Great service. Will visit again soon.

Best food in town! My favourite place to take my family! Team is so attentive and caring! They always make my kids feel special!

Amazing food and service! Lovely atmosphere . Will definitely come back with my friends!

Went in for a date night. Staff was friendly and eager to help. There was a bit of confusion with the pizza express app and the rewards. A bit expensive but is the only dine in pizza place in town.

What a delight to go have food at the pizza express Andover, the food was cooked to perfection by Nerijus, Malith, and Carla, and the stemmed ginger cake was out of this world. All the staff are so polite and go the extra mile from start to finish. The waitresses lily and Laura are just delightful and so friendly . I would highly recommend having a very delicious meal with a great atmosphere. Thank you to all the staff.

Been here many times, food and service always good. Lilly on this occasion( and others) was attentive especially to the children in our group. Everyone enjoyed the food and overall experience and we love the Calabrese pizza. See you again soon and keep up the good work.

Visited here on Sunday after an appalling lunch elsewhere. Staff were very welcoming, friendly and attentive- food was good too. Would definitely return

Quick pizza out. Big shout out to our server, ,Lillie, thankyou

A cut above most pizza places - not least due to the range of salads

Today we had a joint pizza party for our two children and 8 of their friends. Our host was extremely attentive and ensured we had everything we needed. The pizza making was great fun, well organised and talked the children through each step of making the pizza. We’d definitely recommend.

Nice food and you can shout to make yourself heard....... in this old building a standard Pizza Express just echoes off the walls

Good food, and servers were happy to help.

Just had a collection from there. Two staff members seemed all confused and took them quite some time to give me my order which was also missing a pink sticker to claim the reward on my app. First time customer, not going to return.

Me and my young son had a little date night here tonight. It's open 11.30am till 10pm every day so it's nice to have an early dinner with the smaller ones. It's very child friendly with a selection of colouring pencils and activities booklets along with a paper hat they can colour in. We started with classic dough balls between us with dips then had a pizza each along with a refreshing passion fruit orange lemonade which was lovely. Friendly staff and nice seating arrangement. We will return soon.

Absolutely amazing service from Liam at Andover today. We came in for my daughters 6th Birthday and Liam went above and beyond to make it such a special experience her. Food was excellent.

Pizza Express in Andover. You know what you're getting and it's still a cut above the rest. Staff were great on the lunchtime we went so if you're looking for a decent lunch in Andover you can definitely do worse!

We booked a table (luckily) for 8 on Nye and the whole family loved the food. Service was friendly and attentive. Restaurant was packed but this didn't impact our experience. Probably best sit-down in Andover town centre

We've just visited Andover Pizza Express and had just the most amazing service from Heavenly - it's rare to find so thank you

Not bad, food could have been quicker (we were told 30 minute wait but ended up longer even though became pretty empty), and some pizzas were a bit cold when they arrived

Pizza was delicious, the restaurant was clean and the staff were very friendly and welcoming. Definitely worth a visit if you are in the center amd want to have a pleasant experience

The staff were knowledgeable and freindly. The place was clean and tidy. Sadly, the prices are very high for very little.

Pizza Express is always a safe choice for reasonable food and a child friendly atmosphere. We visited with two children in wheelchairs and found the restaurant fully accessible to us. There are a couple of disabled parking spaces outside although these were full when we visited so we parked a couple of roads away. The entrance to the restaurant is gently sloping. There is not a lot of space inside but staff were friendly and helpful and my son negotiated the space in a large power chair. There is a reasonable sized accessible toilet although no changing bench or hoist. Staff were friendly and polite, and the food was good. The building is a former pub and is cosy with nice views out over the pedestrianised town centre.

Normal pizza express setting. Staff friendly and helpful. Unable to have a pizza with prawns as they had run out! Food tasty and hot

Best service ever. Thank you Tyna xxxx

It was lovely time. Delicious food and perfect serwis by Tyna.

Absolutely delicious, texture of the pizza was sublime… a lovely crunchy crust with the flavours in the centre to make your pallet explode. Copious amounts of beer and shots to quench our thirst. Furthermore, we were made to feel so welcome by the lovely staff. They were very accommodating and helped us with all of our needs. A huge thank you. Thank you. Sarah, what a woman

If you asked me to describe the best restaurant ever, it would sound something like: expensive-looking food served with wines that I cannot pronounce the name, followed by an ice cream made with Everest’s ice. That's before coming to Pizza express. Now I would describe this precisely as this place is: the pizza tastes like heaven. The beer is cold as winter, and the crew is warm as summer. The price? Perfectly fair. I would have dinner here every day (honestly, I might will).

I can honestly say this was the greatest service I have ever received from a restaurant, the staff attention to detail and the tentativeness of every need, they performed their duties in the most professional and conscientious manner, Their due diligence and awareness was exemplary. However, that said, what made it the most fabulous night was the superb company and beautiful people in attendance. I personally loved and enjoyed every moment with these fabulous talented, people, to say it was just a night out, is just an understatement of royal underestimation, yes the service was good, but the company and laughs priceless, here ending the lesson. Thank you and god bless.

I had Sarah, Tina, Monica, Rob, Carla, Ollie and more at pizza express Andover tonight and the food was superb. 10/10 service and the team were amazing. Would recommend to anyone, weddings and christenings included xx

Honestly - NO WORDS🙏🏼 Took my breathe away, not only did they allocate for our rather large party but equally the food and serve was nothing less than a 10:10 service. We felt welcome, we felt important and most of all we felt AT HOME! All 20 OF US! Wow. Tiramisu was on par with our Italian friends and the lemon chello felt like it was on tap. You may not be disappointed if you miss our review but you definitely will be disappointed if you you! Jess @ Acroud Sports