Costa Coffee Birkenhead in Wirral

Omg Costa Coffee is my favourite place ever. The food, coffee and pastries are excellent. The seating is so comfy and the service is perfect. There are also toilets which are usually clean and tidy and disability friendly.

Always a decent coffee, perhaps the best quality majore chain in UK tbh. Birkenhead branch is quite small so perhaps too cramped for wheelchair users & no lift access to upper floor if downstairs tables are all full but thats a limitation of the property & not a failing of an otherwise solid & reliable commercial brand company.

All staff members are amazing but some things are getting out of their hands. Every time the cutlery is not properly clean and they don’t understand that are dealing with food and customers can actually get sick. Is not ok to blame only the washing machine, if these are not clean. Don’t use them!

i go here almost every dayyy iced coffee is so good and staff very kind

Excellent. Friendly honest professional staff who are always helpful.

Spacious coffee shop nice relaxed atmosphere would deffinately go again

Great coffee from this Costa. Place is generally nice and clean. Staff are very nice and friendly 😊

Awful aggressive staff, who don't know their job Attempted over charge by charging over £4 for a coffee. Left previous customers dirty cups and rubbish on the table all the time I was there. I don't understand why folk work in hospitality if they dislike serving the customer

Nice place to have a snack and drink and meet friends with friendly staff and not expensive indoor or outdoor depending upon the weather

Service was pretty poor...seemed only interested in the fact School was finishing. Paid..change thrown at me...went & sat outside!!

Excellent you know your going to get fab food and drinks ,regular place for us value for money

Excellent customer service skills of staff always very polite and helpful.

Like going there as love the drinks

Coffee ok, just took too long to serve 3 people.

Very nice place to drink coffee ☕️ 👌

Service was excellent, even though the staff were spoken to so rudely by some customers. They kept smiles on their faces and were still really pleasant with everyone. Very professional.

For one the service and two I love the town

Lovely little spot for a break and cuppa

Todays visit to Birkenhead Costa,the staff are so helpful , although it's a little quiet,the coffee was perfect, the new decor has made a big difference

One staff member takes not cleared slow service.

One young lady behind counter, very efficient, doing her best. but nobody else in sight. Tables not cleared, debris on practically every table, freezing cold. Not a welcoming place at all.

Hand to get a coffee or hot chocolate to take out.

The girls weren’t having the best day today due to technological issues. But for me, as a customer it’s not about that, as that’s completely out of their control. As long as the customer service is good (which it was) very good in fact, that’s all that matters. I thought the manager handled the situation well- leaving two customers satisfied who might’ve left feeling otherwise had she not jumped into action. Giving one customer a free beverage and tea cake as a goodwill gesture, while allowing me two small beverages in place of one medium. Overall fantastic service despite things not going swimmingly for the staff.

Shop very cold due to air-conditioning. Busy staff and not very helpful. Disappointed.

The staff are excellent. But having two on instead of 3 leads to long queues and people leave rather than waiting. The food is too expensive. People buy food from competitors.

It's a Costa, standard coffee and service thanks.

The place is refurbished. Very pleasant, cosy and clean.

Fab coffee, super quick service.

staff frienfly ,helpful being a saturday, very busy no seats left outside

Coffee seemed too strong and not to my liking - but people say it's great 😃

Compared to other Costas have found the staff here to be far too slow , miserable and quite ignorant.

Great place to grab a coffee. As always good vibe and great staff 👍

I left a one star review about 10 months ago, but we've just had some lovely coffee here today.

It's pleasant enough only criticism is plates and cups left on tables not enough staff

My favourite coffee place never fails to please - good as ever.

Poorly under staffed, but nice mango bubble tea 🧋

Should be cleaned but more often, tables are often dirty and sticky. Coffee is ok, nothing big just standard Costa coffee.

Good service despite being exceptionally busy. Staff knowledgeable and quick to offer alternatives and recommendations for new drinks and light bites.

Nice, clean and tidy and a nice atmosphere

great products but short staffed

Nice vap up nice staff good coffee x

Not very clean, took 15 mins to be served,no saucers for cups was told all in the wash and was given napkins,I always go to Costa but this store needs sorting out.

Stopped off for a coffee with my wife Very nice

Dirty rotten place . Tables & toilets disgusting!!! Cups left on all the tables. Certainly not worth the money. After i sat down, i got all waste off the uncleaned table on my coat!!! much cleaner coffee shop over the road in Nero.

I can’t complain about the staff but tables are left unclean. My daughter had crumbs all up her sleeves. No chocolate in stock so I couldn’t order my daughter a mocha. But something I was really concerned about … the flies…. in January ! Flies swarming around the coffee machine , around my ankles while trying to finish my coffe and on the class screen separating us from the counter. Costa coffee in Birkenhead … you have a problem and it needs sorting !

I think Costa is the best place to get a REAL coffee. And by that, I mean ground and prepared, not instant. I like Costa. Others might disagree, but it is good. Medium Cappuccino, anyone?

Sorry just have no words absolutely flithy.

Was in this afternoon, did not get what i asked for.Workers lack of concentration!!!!

Nice coffee but very limited sandwich selection

Very nice, helpful and friendly love going there

Closed 20mins early had 5 customers outside all wanting take out coffees and hot chocolates. As a big customer of costa and a chef who works in hospitality this is a joke.

Their coffee is getting very strong recently not sure if their using their new blend of coffee that their always asking if you want to try it or if they are doing too many coffee shots.

Grubby little shop in dire need of a lick of paint

These make a great cappuccino. I'll be going back for another!

Needs updating and a deep clean

The coffee here is good but I find this Costa is always quite noisy. The toilet I decided not to use was dirty with a disposable nappy , the floor was very wet, there was no paper and a broken seat.

Was poor. Place was dirty and smelt of vomit

Did not see poor service like before any Costa coffe it’s windows counter table need be cleaning

Cinnamon bun was stale Tables were filthy

This time around I was served ASAP due to the fact that there was not a lot of customers wating.

Not as good as many competitors

This is the best Costa coffee friendly very fast staff coffee always the right temperature

No staff paper cups only and a long queue

This Costa has gone from really good to really bad. Dirty wet floors in both toilets. No toilet paper in either toilets. No brown sugar. Splintery wooden stirrers. All the cakes and slices are far too sickly sweet. Tables not wiped down properly (sticky). Staff are obviously deflated and have no pride in where they work.

Great food and drink, but really slow service again today. More staff needed?

Nice clean coffee shop great staff really helpful

Nice fresh cake. Coffee wasn't boiling hot but it was nice. Staff friendly. Could do with a bit of a clean.

No ot greatest food or coffee a no d wait forever to be served

Rarely go anywhere else for a latte, their hand cooked crisps, and gingernuts are pretty tasty too.

Cold latte hard toast dirty chairs

Very tasty coffee and friendly staff.

Bright and warm, very comfy. Very enjoyable visit

Good coffee ect., but the place needs a good clean. Whilst I was in store tables left uncleared & loads of detritus on the floors & table legs, even though they where not very busy. Not upto the usual Costa standards.

People watching, ideal for a nice break.

The store was nice and clean, one member of staff was on cleaning duties and I must say, he was very good 👍 👌

Give 1 star because they staff behind the counter no communication I asked for a coffee to stay in they gave me to go out, quick service is good but not when they don’t listen to the customer plus the floor were I sat I wouldn’t leave it this way if I was a member of staff I came in when it was very quite so surly 1 of them could have quickly brushed the arenas to look decent…. Plus I got a spoon that was not clean…. I get vouchers from my phone provider to come here as well…

It's nice fod drinks but you wait forever for them

Great place to have a short break from the shopping

Well first of all the coffee was lovely. Staff so helpful, nice and clean inside. Love coming here 😍

Fab place, friendly staff. Even giving out free chocolates with the coffee on the two occasions I visited

I just don't get the nation's obsession with bang average coffee beans. There's so much variety out there and people are hooked on this?! Oh and the morgue has healthier looking customers

Long waits but great coffee could do with a deep clean

No matter which Costa you go to the standard of coffee and food is always good

Relaxed and as usual gorgeous drinks

Understaffed and untidy had to cleat a table to sit and drink me coffee, staff were busy but polite

Friendly staff, bit slow on cleaning the tables and the toilet downstairs is rank.

Excellent service and a cracking cup of coffee as usual

I love going to Costa, but today they had 3 staff struggling to do 1 person's job taking over half an hour to serve just 1 customer ordering 2 lattes. Not their usual standard.

Rubbish waited half an hour for coffee

Good coffee, quite busy. Pleasant staff

See my review; good coffee, not too dear, friendly service. What's not to like? And you can sit outside.. with a starling for company!

Coffee cold waiting time stupid shop untidy staff seemed clueless very poor attitude took 20minutes for drinks then another 20minutes for drinks to be replaced

why on a Sunday do they not put tables and chairs outside till 11 o clock

Friendly staff and I love the coffee

Nice mango drink but it was pretty dirty on the floor,looked like it hadn't been cleaned for awhile.

It's a great little coffee shop that you can eat in, take out, or eat outside. They've a fairly decent selection, with some vegetarian/vegan & gluten free options. Only reason I'm giving it 4 stars is that the entrance is awkward to get in for people with mobility issues or for wheelchair users as the door is very heavy & the lip in the doorway is difficult to get over with wheelchairs. An accessible toilet is also available.

Quick safe smd everyone is nice a plesent

Staff are always really friendly here, great place to go.

Nice place to go to for a coffee staff r dead nice aswell and its clean u can sit outside aswell

Very nice sat outside the lady who served was helpfull