Amara in Wirral

Food was cold when it arrived and the portion size was terrible for a 50 pounds order

Ordered delivery ~ phoned twice to ensure we got sauces as rice and chicken, and starters would be dry without. Food arrived cold and no sauces. Phoned third time but sauces never came and they offered no help for our cold food. Additionally my meal described as chicken in cream sauce was 95% potato not chicken. Calamari was just greasy cold batter didnt seem like calamari at all. Hallumi just cold uncooked rubber. Prawn starters cold no sauce. And no vegetables included that were listed to come with my meal. Shame won't use again and we used to eat in here. Ourselves and friends often came here for special occasions like new year alongside throughout year. They've lost us as customers unfortunately and felt need to warn others - food flavours have potential so shame really

Fabulous food as always- very tasty.

This always used to be quality food but has sadly gone downhill. I ordered to pickup annd when I got home I realised my order was missing items. I phoned immediately to see if I could come collect the missing items and they hung up on me. I called back and they hung up on me again. Rude, shocking customer service! I have been a frequent customer with Amara but never again. Avoid. I don't mind paying for quality food and politeness but this isn't it. Never again.

This always used to be quality food but has sadly gone downhill. My order was missing items. When I phoned to see if I could come collect the missing items they hung up on me. I called back and they hung up on me again. Rude, shocking customer service! I have been a frequent customer with Amara but never again. Avoid. Just Eat just directs me to phone the restaurant so I can’t even get a refund. I don’t mind paying for quality food and politeness but this isn’t it. Never again.

food missing items called restaurant they apologised said would bring driver back he hasn't arrived so we've had the food with missing items 50 pound for 2 meals it's the most expensive place on the Internet poor service

Lovely quiet evening with nice food. Lovely staff and service.

I always get the amara special, and when i ordered it the last time my food came cold and woman says she was out side for 12 minutes when i was gone out the living room for 5 and my little girl brought it in for me then when i called up to tell them food was cold and rice wasnt cooked and meat was over cooked and very small they told me they would replace the meal and to bin the other meal so i did and they didnt come with new food and when i called the next day they told me they cant do anything very disappointing as i love there food normally and i dont mind paying the price for good food

Delivery prompt and friendly. Food amazing. Portions are great.

Arrived within 20 minutes of ordering. I always love this place but this time the food was better than ever. I get the special and every bit of it was lovely and cooked to perfection. Delivery driver always polite.

Wrong food was delivered. Portions were tiny. Would never use again. No ability to contact the restaurant so paid for something we never received. Terrible service from start to finish.

absolutely fantastic food. love this place.

The food quality is always great - which keeps me coming back every time. Particularly the hummus. But you need to work on your delivery system. It’s always minimum 1hr 45m. It’s the best Turkish by a mile and If delivery was more sensible I would order more regularly,

Ordered food it was late , was cold and the calamari was so hard couldn’t bite into it

i know its friday but its not even here yet

Dirty , slow , cold , terrible food.

I ordered the Acili Tavuk and received 4 chicken wings. I phoned the restaurant 3 times to explain, apparently they would contact the driver, no apology, rude and phone put down on me. never received correct order!!

Most of the order came on time, we called immediately upon noticing that an item we had ordered was missing. We were assured that a replacement was being made and sent asap. 35 minutes later, still no replacement so we called the restaurant again, and had what seemed to be the exact same conversation, once again being assured the missing item was back out for delivery. At time of writing, 3 hours later, we’ve come to the belief that whomever was answering the phone, couldn’t care less.

Food was cold had to reheat, lamb was very chewy and fatty

I had to ring to see where my order was. Was told they had been knocked no one had been I even have a camera doorbell no one had pressed it or came and knocked. They them sent the food over a hour late cold reheated they said was fresh but definitely reheated. Dry, cold, hard bread.

Great service & taste & friendly staff! Ready for collection 10 mins early and was hot and delicious! Thank you.

The food was on the road for half an hour before being delivered. Restaurant assured me it would be kept insulated but turned up very cold

Lovely meal, Amara platter for 2 , tender meat and tasty.

1st time using here. The food was absolutely excellent and would defo recommend.

Didn’t receive order, called restaurant for half hour constantly and totally ignored!! Fuming, they could at least let me know I’m not getting my food so I can go somewhere else, but don’t care enough!! This is not the first time this has happened won’t be ordering from here again EVER

Super fast delivery, delicious hot food. Couldn’t ask for more. Amara is my go to for Turkish food, never been disappointed

Took 2.5 hours for our food to be delivered. When we rang at 2 hours we were told it would be another 5 mins. We then rang back after another 25 mins passed but the phone had been disconnected. Such a shame as the food is really lovely. Our kids meal went to waste as they ended up going to bed, as the wait went on way past their bedtime.

due between 1940-2000, arrived after 2005

food impeccable. little late but worth it

Food was cold items missing wrong food delivered not a good experience for the price lamb was chewy I can go on

this was absolutely fantastic beautiful quality food. one of the best I've had

Meals were supposed to come with salad and rice? Mine came with neither. Wasn't very warm but was tasty enough.

The food was lovely and the service was really good! Thank you x

Delicious food as always, thanks x

The food was delicious and was delivered on time. The only negative is that the food was cooler than expected - some people wouldn't have liked that! I usually eat my food warm not hot (leaving it to cool for a while) so it's not an issue for me.

Usually really good but food was nearly cold and tasted like it had bearly been cooked compared to usual standards.

Freezing cold left outside the door the delivery driver didn’t knock this has happened before

Sadly We didn’t receive our lamb dish so only had 2 out of 3 for a group of people

The food was delicious and great service just was a bit disapointed to discover the description "Lamb chops" actually meant "lamb chop" which was a bit misleading other than that all was good

Food was cold and burnt, really unpleasant. No one wants to eat cold rubbery prawns ir halloumi burnt to a crisp. Really disappointed.

Cold, ordered childrens kebab witb chips come with cold rice.

My fave curry place in Wallasey

Hmm, the food from here is usually spot on, tonight though, not so much, I got the special, and unfortunately the lamb was barely edible because it was so chewy, the chicken was very dry, and the bread which is usually soft and delicious was hard, very unfortunate as I was very excited waiting for the food, we all have bad days though so hopefully next time it will be back to it’s usual quality

We were there on a quiet night. I suspect the atnosphere would be better when busier. Food great, staff lovely.

Good solid food. A few new options would be appreciated but we really enjoy your food. Thanks

While my order did arrive early and the food was fantastic as it always is, it wasn't the correct order. I wouldn't normally make a fuss but this is the second time the exact seqence of events has happened. I ordered an appetizer and no salad with the entree. Received the salad but not the appetizer... but I did get charged for it. I called the restaurant, said they'd send it out shortly and it never got here.

We ordered food to collect, the service was fast, the food was hot and tasty. There was plenty of it and we thoroughly enjoyed all of it. Our meal consisted of the hot mezze, lamb chops and the skewered chicken, both accompanied with a decent portion of turkish rice, grilled veg, salad and some lovely bread. I would highly recommend.

Was missing something, didn’t replace or refund.

Terrible experience. Order placed at 19.24 requested ASAP, expected 20.10-20.30, delivered at 21.34. We tried to ring the restaurant for updates but the number was ‘not in service’ (???) We had already started to eat something from our fridge when the food finally arrived. Unacceptable. Asked for a refund but it was refused. I do not recommend this place. If they’re not able to deliver in reasonable time they shouldn’t be on the platform.

Arrived really quickly. Food was perfection as always.

Delivery time was good but food was bad. Had no taste the guvech at Noya is better. Also the wedges where just meh. 1/10 would not recommend.

Food was expected at 6pm,sent message at 6.15 ish asking how long? Received message back saying 6.25- no problem! Door was then nearly smashed in by 5 extreme load bangs( we have a ring doorbell) answered door to be confronted by delivery person with a face like thunder , gave me food and got off ! Food was great delivery was abysmal 👎👎

When it’s good it’s great. When it’s on time it’s the best. Thanks guys. Great food and delivery prompt and on time.

Food was half an hour late with no updates. Requested an update via Just Eat and received nothing. Order status changed to say it had been delivered when it hadn’t, and the contact number for the restaurant was “not in service”. My husband had actually driven down to the restaurant as we thought maybe they were closed and had accepted the order in error. The food turned up while he was out, not so much as an apology. Food was not even luke warm and definitely not worth the hassle.

Never disappointed. Have ordered from here for years, tried other Turkish restaurants and they honestly don't compare. Everything is delicious even the salad and bread x

Our anniversary meal was not only very late but poor quality and cold Very disappointing Bread was cold and chewy and salad consisted of lettuce only !!!

Was 45 minutes over the estimated delivery time, waited 1 hour 45 mins in the end. Cannot contact the restaurant as the number on justeat says it’s not in service and when you call the number on the website it says the same. Food wasn’t anything special. Got grilled halloumi kebab. Lots of halloumi, one small slice of green pepper and one small slice of red. Nothing special and certainly not worth the wait

Had a beautiful meal in the restraunt Midweek .Service was excellent and the meat on the dish was very tasty overall very enjoyable. Would definitely go again Thanks

Please cancel my compensation request. The meal was very late (11:20pm) but it did eventually arrive with an apology. The meal was still warm and was very good, so please cancel my request.

Lovely food however the delivery times are shocking ... waited over 2 hours for a delivery , not just a one off either .. such a shame as this is the last time I will be ordering due to this

Order was very late when I rang I was told it was leaving next, 30 min later it still hadn't left so I cancelled it. 2 and half hours waiting ridiculous.

Order took almost 2 hours to arrive and when it came the food was stone cold. Portions were small and salad was missing. £5.40 for 5 small pieces of calamari! It’s not cheap but thought we would treat ourselves - what a disappointment. All in all definitely not worth the price or the wait.

Waited just under 2 hours for our food. It turned up cold, when I called the restaurant to check complain the lady said there was nothing she could do and put the phone down. Really disappointed.

DO NOT ORDER FROM HERE! 2 HOURS FOR DELIVERY

Ordered food at 6.20 said delivering half 7, rang at 8 to be told next order leaving, no answer then. Food arrived 8.44 freezing

Mix up with delivery. I went through the correct reporting process with Just Eat only to be told they couldn't do anything as I failed to take a picture before eating. If I'd of done that food would of been cold. Just eat is just awful.

Food as always spot on delivered hot and very very tasty. But was let down by delivery time being an hour later than was expected.

Wonderful again! Can't fault the food. Instead of people complaining about delivery times just order a little earlier as they cook from fresh. Lovely meal xx

Can never fault Amara! Food everytime is absolutely delicious and piping hot! Delivered right on time too. They even fulfilled my request for extra turkish bread! One very happy Pregnant lady ha!

I love Amara, I've not found anything on the wirral that has the authentic Turkish bread. I always order more bread as its amazing. Staff always really friendly.

Absolute awful customer service

Food was cold an half hour late first time been an wouldn't go agen

Food still not here want to be issued a refund

Delivery was on time. Food was not bad except for the calamaris…a lil pricey for that few pieces of small squid rings.

Food was outstanding, nice and fresh and portion sizes are very generous even the Salad was crisp and delicious! Would definitely order again, would recommend too!

Used to love this Turkish delivery but now they no longer do the Hot/Cold Mezze selection for a tight budget. So ordered the Hot Mezze about 5 dishes to be disappointed with portion size and burnt bread - most of it had to be binned. Sad as this was one of my favourites.

First time I've ordered from them food was hot and delicious and plenty of it will be ordering again soon

The food was lovely but cold, this will be the last time we’re ordering from amara! I don’t know why we do it to ourselves, every time we order it is late and takes two phone calls to actually receive the order.

Beautiful food, very tasty, lamb is delicious. Always order from here. Never been disappointed.

As always, the food was great. Delivery was so much better than last time. Thanks guys

Food arrived 45 minutes late. When it did arrive, food was cold.

Tasty food, delivered on time. Cheers

Never fails to deliver, absolutely tremendous service & food

Very tasty, reliably delicious especially love the bread. Not on time but worth waiting for, will order again.

Food was cold when it was received, a side item was missing and when called the restaurant to check where the order was we were unable to get through, won’t order again.

Tasty, local, authentic Turkish delicacies Can't thank you enough. Really wonderful food, which transports us to Turkey every time!

Delicious and plentiful. Great value. Great service. Thoroughly recommended.

Fantastic service lovely hot food delivery on time definitely ordering from here again a*

Beautiful food, the meat was succulent, very tasty. Every thing was fresh, hot and full of flavour. Ide recommend to anyone

Bit disappointed with the food, very plain, no sauce as the same dish provides elsewhere. Bit underwhelmed for the price

Most likely the worst Turkish restaurant I’ve been to in the North West. Poor food quality, low value for money, and the delivery driver had an attitude problem. Never again. Didn’t even finish our food.

Awful. Be prepared to wait over an hour for your meal. Waitress on her phone at the bar, wasn't interested in serving us food or drinks. Don't waste your time and hard earned cash at this restaurant.

Best place I've ordered from, never fails to let me down

Awful. Dreadful Service. Extremely slow. No atmosphere, certainly not a Turkish restaurant. Food mediocre. Salad clearly tossed out of a pre pack from the supermarket (this is not a Turkish salad). Do not visit this restaurant.

Service was a bit slow but friendly and food was delicious

I visited for the first time and the food was unreal! I felt like I was back in Turkey. The staff were so lovely. I will be back for my birthday next week 😃

Food delivered estimated time was between 19.00 -19.20 but it was delivered at 20.40. I had to call the restaurant to ask where i order was. The food was rushed not the usual Amara standard.

4 of us arrived for our booked table at 6.30 pm. Waited until 8.15 for one of the main meals to arrive. They were too busy dealing with take-away meals to serve the customers in the restaurant. Given one star as it looks like you can’t give zero.

Took quite a while for the food to be prepared but when it was ready it was delicious.

Over 2 hours late delivering food and then when it turned up it was cold and disgusting! When I called the restaurant they weren’t that bothered about the fact they were being late sending food ! It also took me 10 times to get in touch with the restaurant! Will never order from here again! Avoid at all costs!!!!!!