Costa Coffee at Odeon, Rotunda in Kingston upon Thames

I’ve just noticed the shop has closed down and I’m not surprised. Personally I thought the food was overpriced and had multiple bad experiences at this place.

Walked in at 4.20pm this afternoon with my wife and children to a near empty restaurant, apart from 2 customers tucked away down the back, and we didn't even receive a hello just a 'do you have a reservation?' To which we replied 'No' as it was 4.20pm on a Tuesday afternoon and we thought that we would treat the boys to an impromptu Pizza Express. The waiter proceeded to check with a member of staff, maybe a Manager, who was eating. Returned to us and lead us to the only table in the entire restaurant that was not properly set, so we couldn't even scan the QR code to do any ordering and also next to the only other table in the restaurant. At this point my wife & I sat there and we were both actually gobsmacked at the atrocious level or service. We both looked at each other and said 'let's go?' as neither wanted to spend our money at this Pizza express. At this point the waiter came to our table and asked if we would like to order, no engagement whatsoever, just looking at his handheld ordering device. And the response to us saying we were leaving was 'ok' that was it! I would not call myself a regular at this Pizza Express but my family and I have dined here for the last 3 years on Christmas eve when my brother is back from the USA and we have created some cherished memories that are now tarnished. As fellow hospitality employee with over 20 years experience and the General Manager of a pub I can honestly say this is some of the worst service I have ever experienced. The lack of interest in wanting to give the correct Pizza express experience: inviting, warm, engaging, prompt service, hot food and good value was utterly devoid. You have clearly just spent a lot of money on a lovely refurb of the restaurant but if you entrusting the running of this outlet to the staff we encountered today then you will not succeed. The one word that comes to mind from this whole experience as to how my wife and I have been left feeling is 'inconvenience' , we were an inconvenience to your staff. Our trade is not in a strong enough position for an outlet to have people walk out because we were an inconvenience to them.

Great vibes bar staff made the night Big up soda

Managment very bad, I could see poor staff couldn't handle and were struggling with so many orders. When I asked for the manager, Ivan, to ask about my food as I was waiting for 50 minutes, he was so rude to me, refused to refund my order and then I heard him screaming at the staff!!! As a worker in the service industry myself, seeing how this place treats their employees, and generally the lack of proper management, I will never be coming back to this place again and I recommend everyone to avoid this place and not give them any money!!! Had to leave without getting my food.

We have been regular consumers of Take Away deliveries from Deea, with a high level of expenditure over the last few years. Last night , March 16th 2024, we ordered a delivery at the cost of £88. Firstly , a king prawn shashlik dish @ cost of £16 approx. one of the most expensive dishes on the order , was not delivered. I rang the restaurant and it was delivered , albeit later than the original order. Then my daughter found a black hair in her vegetarian dish,. I rang the restaurant again, and the manager rang me back shortly afterwards to say it was a hair from a brush they use on the Tandoori grills. He sent another replacement . By then it must have been some time after the original delivery and my daughter would not trust the food again, feeling quite ill at finding the hair , and of course by the time the replacement dish had been been delivered again, it was all to late for my dinner. waiting for the prawn dish and hers, it felt like money wasted . Ok, these things happen people might say , but when you spend £88 ...not unusual for us with Deea , it is not unreasonable to expect due care and attention. We will not be ordering delivery from Deea ever again. Just not good enough or acceptable standard of service. Very careless and poor customer service.